MCB

INTERSHIP REPORT ON MUSLIM COMMERCIAL BANK LTD
Dedicated
To My Parents My Respected Teacher Mr. Rizwan Danish & My Friends
EXECUTIVE SUMMARY
Pakistan after getting its independence did not have a strong banking industry. However today the banking industry of Pakistan has been growing over the past few years, mainly because Government of Pakistan implement some policies to betterment of the banking sector, including the privatization of banks in Pakistan and secondly the friendly behavior of STATE BANK OF PAKISTAN in the shape of monetary policy can help to improve the banking sector in our country. Today there are number of different banks established in Pakistan, including foreign incorporated commercial banks, local incorporative commercial banks, Islamic banking and so many more.
My report divided into three parts. In the first parts I briefly introduce the MCB .The MCB is a semi public commercial bank. And they can provide the many types of products for example a Consumer banking services, Islamic banking services, Agricultural finance solutions, Corporate and investment banking. And second portion is about what I learn / Practiced at MCB. I learn and again so many thing in the internship program of MCB of Pakistan in the operation department I can learn what types of accounts are open is the behalf of customer demand and what types of document require for account opening of different types of accounts. I can also spend into the credit department and gain so many thing that the why the client demand loan and what type of loans can issued of the MCB and what types of Interest the bank charges In different loans periods.
And 3rd portion is to Analysis the financial ratios of MCB. The ratio can help to determine the SWOT in our sector and the use of this analysis the company can solve our problem and built our business sector again in the highest rank. And during the internship I can analysis some factors that can in the development of the MCB first is that the lack of online facility and second is that the shortage of employee.
ACKNOWLEDGEMENT
Pen can do what sword cannot. I pause to think what do justice to express my gratitude to Almighty Allah for his unlimited graciousness because words are scare and knowledge is unlimited to express his majesty. I have the pearls of my eyes to admire the blessings of the compassionate, omnipotent, the Merciful and the Beneficent Allah who is the entire source of knowledge and wisdom. Due to his bounteous blessings, I become able to contribute this comprehensive report toward the deep ocean of knowledge already exist. Heart is warmth with love & thoughts have turned to the city of knowledge The Holy Prophet (P.B.U.H) his saying learn from Cradle to Grave inspired the strong desire in me to under take this course of valuable studies. That project has been accomplished due to the input of so many people who provided their time expertise & support. Firstly I gratefully acknowledge the contribution of my esteemed TEACHERS, they really deserve very special thanks for this unflagging support by his advises & editorial whetting that was crucial to transfer the data to us. Their patience, constructive criticism, guidance and imaginative thinking have helped me in incorporating and reviewing different methodologies and techniques used for business operations in any organization. I especially acknowledge the efforts of Sir Hafiz Imran Akram (Incharge Department Of Commerce), Sir Navid Iqbal Ch, Sir Muhammad Ehsan Ullah & to Mam Qandeel Anjum these personalities not only provide me knowledge but also shape my personality. Secondly I would like to thank Manager MCB Jinnah Road Branch Mian Abdul Waheed, Operation Manager Madiha Abbas & to Salahuddin Khan who enormously helps me throughout the preparation of that report. They not only provided critical observation on the report but also provide me the basic information & documents of the bank. Thirdly I would like to thank my fellows who provide me help for the completion of that report they provide me time &expertise to complete the report. Finally all the credit goes to my worthy teachers, Management of MCB Bank Jinnah Road Branch & to my fellows.
SaadNisar BB07003
INtroduction of History Of Banking

Evolution of Banking It has not so far been decided as to how the word Bank originated. The explanation of this origin is attributed to the fact that the jews in Lombardy transacted the business of money exchange on banches in the market place and when the business failed, the people destroyed the Bank. Incidentally, the word bankrupt is said to have been evolved from this practice. The opponents of this opinion argue that it was so, then how is that the Italian moneychangers were never called Banchierei in the Middle Ages? Other authorities hold the opinion that the word Bank is derived from the German word back which means joined stock fund. Then Back was Italianize into Bank.
Early Growth Banking in fact is as primitive as human society for eversince man came to realise the importance of money as a medium of exchange. Perhaps it was the Babylonians who developed banking system as early as 2000 B.C. It is evident that the Temples of Babylon were used as Banks because of the prevalent respect and confidence in the clergy. King Hamurabi ( 1728 1686 B.C ), the founder of the Babylonian empire, drew up accede where in he laid down standard rules of procedure for banking operations by temples and great landlords. He got his code inscribed on the block of diorite about 8 feet tall, containing about 150 paragraphs which deals with nearly all aspects of loans, interest, pledges, guarantees, natural accidents, loss, theft etc. Later on Sumerians, Babylonians, Hitties and Assyrians standardised the values of the goods in silver, copper and bronze.

It is not certain as to whom invented money but history recess that king of Lydia castled electrum ingots of identical shapes and of uniform weights with a triple emblem
engraved on it as an official guarantee of value in 687 B.C. In 1401 a German public bank was framed comprising the operations of discounting and transferring of money.
By the 16th century, some more public banks were formed in Venice, Milan, Amsterdam, Hamburg and Nuremburg. In order to streamline Banking organisations and techniques, conferences were held in Nuremburg from 1548 to 1551 and it was agreed that the commercial interest of the time needed a bank with facilities of growth and transfer but it should not be a bank run by private individuals. Ultimately in 1587, a State Bank under the name of banco DI rialto was formed in Genoa. Later the bank of Amsterdam was also formed in 1609. This Bank had a guarantee by the State and rendered valuable services to the Netherlands traders upto the year 1795. Similarly in 1690, the Bank of Hamburg came into existence in Hamburg with the business of accepting deposits of fine silver or of foreign money and to run accounts on these deposits. This Bank rendered great service to the merchants as well as countries it dealt with until 1873, when it was merged with the Reich bank. By the year 1700, the bank of England was not only issuing notes but also conducting accounts for customers. Its directors were conducting the business like that of limited companies. The bank had the monopoly of issuing banking notes. Upto 1813 or there about in England, the main profit of bank was derived from the circulation of notes.
Development of Modern Banking In 1918 came into being eleven clearing banks of today. The effect of this historical development of banking in England has been fairly wide. First, emergence of a small

number of large banks with wide network of branches. Second, increase in the popularity of bank accounts and a large-scale use of cheques. In 1946, the labour government nationalised the bank of England and transferred the existing stock to the nominee of British treasury. In 1955, the British Banks made a
departure from traditional banking by undertaking hire-purchase finance for companies buying industrial plants and machinery and took interest on hire-purchase finance.
MCB Bank LTD INTRODUCTION

Brief: MCB is one of the leading banks of Pakistan with a deposit base of about Rs. 230 billion and total assets of around Rs.300 billion. Incorporated in 1947, MCB soon earned the reputation of a solid and conservative financial institution managed by expatriate executives. In 1974, MCB was nationalized along with all other private sector banks. This led to deterioration in the quality of the Banks loan portfolio and service quality. Eventually, MCB was privatized in 1991. During the last fifteen years, the Bank has concentrated on growth through improving service quality, investment in technology and people, utilizing its extensive branch network, developing a large and stable deposit base and managing its non-performing loans via improved risk management processes. History: MCB has an edge over other local bank, as it was the first privatized bank. The SBP has restricted the number of branches that can be opened by foreign banks. An advantage that MCB capitalizes because of its extensive branch network. Ten years after privatization, MCB is now in a consolidation stage designed to look in the gains made in recent years and prepare the groundwork for future growth. The bank has restructured its assets portfolio and rationalized the cost structure in order to remain a low cost producer. MCB now focuses on three core businesses namely corporate, commercial & consumer banking. Corporate clientele include public sector companies as well as large local & multinational concerns. MCB is also catering to the growing middle class buy providing new assets & liability products. The bank provides 24 hours banking convenience with

the largest ATM network in Pakistan covering 30 cities with over 197 ATM locations. The banks rupee traveler cheques have been market leaders f or the past six years & have recently launched their gift cheques scheme. MCB looks with confidence at the year 2006 & beyond, making strides towards fulfillment of its mission, To become the preferred provider of quality financial services in the country with profitability & responsibility & to be the best place to work. MCB in its over fifty years of operations. It has a network of over nine hundred branches all over the country with business establishments in Srilanka & Behrain. The branch breakup province wise is; Punjab (57%), Sindh (31%), NWFP (19%) and Balochistan (3%) respectively.
MCB BANK TODAY

MCB today, represents a bank that has grown with time, experience and Pakistan. A major financial institution, in scope and size, it symbolizes a fully growing tree evergreen, strong, and firmly rooted.
FOREIGN TRADE
The bank conducted import business during the year amounting to RS. 54.0 billion as compare to RS. 56.4 Billion In 2005. The export business slightly improves to RS. 36.9 Billion From RS. 35.1 Billion. In 2006. Home remittances decline to RS. 16.7 Billion From 30.7 Billion the decline in home remittances business was due to freezing of Foreign Currency Accounts, which has affected the confidence of Pakistanis working overseas.
YEAR 2006 COMPLIANCE
MCBs strength lies in providing a technological base at the gross root level of the society with a challenge to educate and assimilate such systems across vast cultural and economic backgrounds. With over 768 automated branches, 263 online branches, over 151 MCB ATMs in 27 cities nationwide and a network of over 16 banks on the MNET ATM switch, MCB continuously innovates new products and services that harness technology for the customers benefits.
SOCIAL SECTOR The bank activity participating in the Prime Minister self-employment Scheme. The application received from various applicants is being processed on merit and disposed off as quickly as possible.
THE BUSINESS MCB is in its over 50 years of operation. It has a network of over 1,000 branches all over the country with business establishments in Sri Lanka and Bahrain. The branch break-up province wise is Punjab (57%), Sindh (21%), NWFP (19%) and Blochistan (3%) respectively. MCB has an edge over other local banks, as it was the first privatized bank. The State Bank of Pakistan has restricted the number of branches that can be opened by foreign banks, an advantage that MCB capitalizes because of its extensive branch network. Fourteen years after privatization, MCB is now in a consolidation stage designed to lock in the gains made in recent years and prepare the groundwork for future growth. The bank has restructured its asset portfolio and rationalized the cost structure in order to remain a low cost producer. MCB now focuses on three core businesses namely Corporate, Commercial and Consumer Banking. Corporate clientele includes public sector companies as well as large local and multi national concerns. MCB is also catering to the growing middle

class by Providing new asset and liability products. The Bank provides 24 hour banking convenience with the largest ATM network in Pakistan covering 27 cities with over 151 ATM locations. The Banks Rupee Traveler Cheques have been market leaders for the past six years and have recently launched their Gift Cheque Scheme. MCB looks with confidence at year 2007 and beyond, making strides towards fulfillment of its mission, "to become the preferred provider of quality financial services in the country with profitability and responsibility and to be the best place to work". A major achievement of MCB is that the state bank of Pakistan has issued a license to MCB to start Islamic banking. Now MCB is setting up a 1st Islamic banking branch at 1st floor shaheen complex, Karachi. This complex starts working from September 1, 2003.
Vision Statement
To be the leading financial services provider, partnering with our customers for a more prosperous and secure future.
Mission Statement
We are a team of committed professionals, providing innovative and efficient financial solutions to create and nurture long-term relationships with our customers. In doing so, we ensure that our shareholders can invest with confidence in us.
OUR CORE VALUES

INTEGRITY We are the trustees of public funds and serve our community with integrity. We believe in being the best at always doing the right thing. We deliver on our responsibilities and commitments to our customers as well as our colleagues.
RESPECT We respect our customers values, beliefs, culture and history. We value the equality of gender and diversity of experience and education that our employees bring with them. We create an environment where each individual is enabled to succeed. EXCELLENCE We take personal responsibility for our role as leaders in the pursuit of excellence. We are a performance driven, result oriented organization where merit is the only criterion for reward. CUSTOMER CENTRICITY Our customers are at the heart of everything we do. We thrive on the challenge of understanding their needs and aspirations, both realized and unrealized. We make every effort to exceed customer expectations through superior services and solutions. INNOVATION We encourage and reward people who challenge the status quo and think beyond the boundaries of the conventional. Our teams work together for the smooth and efficient implementation of ideas and initiatives.
BOARD OF DIRECTORS
Mian Mohammad Mansha Chairman
S.M. Muneer Vice Chairman
Atif Bajwa President & Chief Executive
Tariq Rafi Director
Shahzad Saleem
Director
Mian Raza Mansha

Director
Dr. M Yaqub
Director
Mian Umer Mansha

Director
Sarmad Amin
Director
Dato Mohammed Hussein

Director
Muhammad Ali Zeb

Director
Mr. Aftab Ahmad Khan

Director
Mr. Abdul Farid Bin Alias

Director
ORGANIZATIONAL SETUP OF MCB
HEAD QUARTER
KARACHI
PROVINCIAL HEAD QUARTERS
PUNJAB
LAHORE
SINDH
KARACHI
BALOCHISTAN
PESHAWAR
NWFP & AZAD KASHMIR
QUETTA
CIRCLE OFFICES
BRANCH OFFICES
Chief Manager
Operation Manager
General Banking
Forex Department
Credit Department
Accounts Opening CFO
Remittance Department
Clearing Department
Cash Department Billing Department
PRODUCTS AND SERVICES
MCB PERFORMANCE AREAS

GENERAL BANKING: The branch has performed the following functions among those which we have already discussed in the above portion. Online banking. ATM card. Mobile banking. Car financing. Durable goods financing. House financing.
OTHERS: Cash counter. Remittance. A/C opening. Security of branch. Lockers facility. Customer clearing & collection.
CREDIT DEPATMENT: Fund base facilities. Non fund base facilities.

General Banking:
GENERAL BANKING:
Personal Banking: ATM services: Muslim Commercial Bank has the largest ATM Network Connectivity in the country with over 140 ATMs and more than 220 online branches. The MCB ATM Card or MCB ATM Cash Card can be used in over 20 cities in Pakistan. Whether you want to pay your bills, withdraw cash, transfer funds or ask for a mini-statement or balance enquiry, MCB ATM's gives you instant access to your bank account-anywhere, anytime. MCBS Funds Transfer facility is available to all MCB customers who maintain pak rupee accounts at any on-line branch and are MCB ATM cardholders. This facility is available to you at any time you find convenient, 24 hrs, and 365 days.
In addition to the added facilities being offered through the MCB ATMs, you will now be able to do so much more: transfer funds between accounts with ease and flexibility.
SERVICES AT THE TOUCH OF THE BUTTON:
Transferring funds between accounts has never been so easy. No need for writing cheques and standing in queues. All you have to do is to use your ATM card to transfer funds between pre-registered accounts. The funds would be available immediately and the account balance updated instantaneously.
WHAT ACCOUNT YOU WANT TO USE:

To suit your requirements you can nominate 4 Debit and 4 Debit accounts (inclusive of the Primary ATM card account) from which you will be able to transfer funds within or to and from any on-line branch.
HOW TO REGISTER:
You need to visit your home branch and fill out the Funds Transfer Application form. Once your application is approved, the facility would be activated.
SERVICES CHARGES:
Service charges would be applicable as per the Bank's Schedule of charges. Government taxes with regards to funds transfer may also be applicable. MCB ATM BILL PAY: For the first time in Pakistan, MCB proudly introduces a unique service - MCB ATM Bill Pay which allows you to pay your utility bills and recharge your mobile phones the easy waythrough MCB ATM's, available to you 24hours-365 days.
This facility is for all MCB ATM Card holders and MCB ATM Cash Card holders alike. NO QUEUES: MCB ATM Bill Pay puts an end to your worries of standing and waiting in long queues at different Banks and Service Providers to pay your bills. It provides a 'one stop' facility to your utility bill payment and mobile recharge needs. With the largest network of MCB ATMs, you can be sure to find one near you where you can easily pay your bills and recharge your mobiles and also conduct your routine banking transactions.
CONVENIENCEAND SECURITY:

It is faster, easier, convenient and more secure. That's right you have total control - you decide when you want to make the payment and how much you want to pay. Its secure as you do no have to carry cash or even your bill, just use any MCB ATM to pay your utility bills and recharge your mobiles around the clock. ITS EASY:
MCB
ATM
account
holders
can
pre-register
their
MCB
account(s)
and
Consumer/Account numbers of the Utility Company/Service Provider with their home branch to avail this service.
MCB ATM Cash card holders can directly enter the Consumer/Account numbers of the Utility Company/Service Provider onto the relevant ATM screen to make the utility bill payment or to recharge their mobile phones. BILL PAY CONFIRMATION: What more once the transaction is completed, the ATM receipt will be printed which will confirm the details and will be your proof of payment. MAKE THE MOST FOR LESS: The MCB Bill Pay Service is totally free* for all MCB ATM Card Holders and MCB Cash Card Holders. MCB ATM Cards: It Works. Anytime in Pakistan and abroad. With an ever-growing number of ATMs operating across the nation, the MCB ATM Network is the largest and most advanced of its kind in the country, and is part of MCB's continuing efforts to provide convenience that suits customer requirements most. And now the MCB ATM has gone global. MCB's affiliation with Master Card International brings about added facilities for the MCB traveler abroad with the Cirrus and Maestro networks. You can use your MCB ATM 24- Hour Cash Card day or night, at home or abroad.
ATM Card Categories: MCB ATM Regular Card: The MCB ATM Regular Card allows withdrawal of up to Rs. 10,000 per day and a maximum of 3 withdrawals per day per card. MCB ATM Gold Card: The MCB ATM Gold Card allows withdrawal up to Rs. 25,000 per day and a maximum of 6 withdrawals per day per card. The cardholder has to make at least two transactions to withdraw the full amount of Rs. 25,000. Acceptability ATM Usage outside Pakistan MCB ATM Card can be used to access MCB account from anywhere around the globe. MCB ATM is accepted at 634,700 locations where there are *Master Card Cirrus or
ATMs allowing you a daily withdrawal limit of US$ 200 (or equivalent in
other currencies) on availability of funds in your account. Plus, the convenience of shopping through over 5 million Maestro POS (Point of Sales) terminals globally. ATM Usage within Pakistan MCB Bank has the largest ATM Network in the country with over 200 ATMs and over 300 online branches. The MCB ATM Card can be used in over 35 cities in Pakistan. Whether you want to withdraw cash or ask for a mini-account statement, or even use it

as a debit card at Maestro POS terminals, the MCB ATM Card gives instant access to your bank account, anytime, anywhere. Additional Conveniences MCB's revolutionary M-Net Switch enables to access MCB Account from any member bank's ATM Machine Mobile Banking helps to use GSM Phone to access mini-account statements and balance information from anywhere Funds Transfer Facility enables to transfer funds from one registered ATM Account to another. Mobile Banking: MCB Mobile Banking service is available to all MCB ATM cardholders, 24 hours - 365 days to provide the account information and mini statements. Mobile Banking at a Glance: MCB Mobile Banking gives easy and quick access to customers account(s) at a time you find convenient, including all holidays. Banking at your Fingertips: With MCB Mobile Banking you can: Check your balance View the last 4 transactions of your MCB account(s).
A Free Service: MCB Mobile Banking is a free service for MCB account holders who have an ATM card. All you pay for is the cost of an SMS message if charged by the service provider.

MCB Call Centre: Services Offered:
General Inquires:
ATM Locations Account opening procedures MCB bank charges Product information MCB merchant locations
Financial Services:
Account Balance inquire Pay orders request Funds transfer request Debit card Transactions details Last five transactions details Demand drafts request Cheque book request 24 Hour ATM card blocking Bill Payments (PTCL, SSGC, Mobilink, UFONE, Paktel)
Non-Financial Services:
Balance Certificate request Bank Statements request Address Change request

Virtual Banking activation 24 Hour complaint registration Zakat Deduction certificate request Tax deduction certificate request Mobile Banking activation Debit card blocking
MCB Bill Payments: About MCB Bill Payments: MCB is the only bank that offers 3 convenient options of making bill payments to PTCL, SSGC, Instaphone, Mobilink, Paktel and Ufone. So, saves precious time by avoiding long queues and pay bills through MCB Easy Bill Pay. MCB Smart Card or MCB ATM Card Holder can easily pay their bills or re-charge their prepaid mobile phone account through the following convenient options of MCB easy bill pay.
Bill Payments Features: Pay your bills 24 hours a day 7 days a week. Make total payments of up to Rs. 20,000 per day. Carry out up to 10 transactions per day per card. Make either full or partial payments. Full payment is required for PTCL only. Recharge your pre-paid account for Ufone, Instaphone and Paktel as per their fixed slabs Pay as a registered or non-registered user. Registration will help you avoid the time delay in entering details each time you carry out a transaction.

MCB Virtual Banking: MCB Virtual Internet Banking offers you the convenience to manage and control your banking and finances when you want to, where you want to. MCBs Virtual Internet Banking facility is Simple Secure Free of cost.
With MCB Virtual Internet Banking you can access any of the banking services, 24 hours a day, 7 days a week and throughout the year. Services Offered: MCB Virtual Internet Banking offers a wide range of online services, which makes your banking accessible anytime and from anywhere. Detailed Account Summary of all listed accounts. Mini-statements of each of the listed accounts showing recent transaction history for that account(s). Statement-by-Period of each of the listed accounts, based on the period specified. Immediate or Scheduled Transfer of Funds between your own accounts, as well as to third-party accounts setup as beneficiaries, maintaining accounts with MCB. Scheduling of One-Time as well as Recurring Funds Transfers. Payment of utility bills for registered Utility Companies. Immediate or Scheduled Bills Payment. Scheduling of One -Time as well as Recurring bill payments. Option for Full or Partial payment based on the payment conditions specified by a particular Utility Company. Bulk Salary Transfer for Corporate Customers, to facilitate them in paying salary to the corporate employees, who maintain accounts with MCB. Bulk Funds Transfer for Corporate Customers. Cheque Book Request for any of your listed accounts.

Payment/Transfer Alerts for reminding, in advance, prior to the processing of specified payments and transfers. Personal Alerts for reminding of pre-specified events and occasions Cards: Smart Card / Debit Card: MCB Smart Card is a secure and convenient instrument of payment with unmatched functionalities. It provides 24-hour direct access to your bank account. MCB is the only bank to introduce a debit card that gives the option to choose from domestic and international cards for local and global usage respectively. You can avail the following functionalities on your MCB Smart Card. Smart Features: Purchasing:
Smart Card
is your debit card for cash free convenience. Use it for your shopping and
purchases at a rapidly growing nationwide network of merchant locations including petrol pumps, stores, bakeries, departmental stores, jewelers, travel agents, restaurants, chemists, hospitals etc. Existing MCB ATM Card holders have been automatically provided with the debit facility.

International Usage: International cardholders have the un-matched advantage of using this facility at millions of Iocations worldwide carrying the Bill Payment: Hassled by long queues and short bill- T accepting hours at limited locations? Now you can use the Smart Card to pay your utility bills at the largest nationwide network of MCB ATMs. Pay online and get instant confirmation of payment. Make bill payments up to Rs. 20,000 per day per card. Currently available for payment of gas bills of Sui Southern Gas customers, this facility is being expanded to cover all utility bill payments. Pay as a registered or non-registered user. Registration will help you avoid the time delay in entering details each time you carry out a transaction. Funds Transfer: Want to avoid the hassle of writing cheques and time-delays in making pay orders, demand drafts and telegraphic transfers? Enjoy the benefit of MCB Funds Transfer facility with your Smart Card at the largest nationwide network of MCB ATMs. Transfer funds between a maximum of 8 pre-registered online accounts within the growing network of MCB branches across 30 cities. Get round the clock convenience with the largest nationwide network of MCB ATMs. Transfers take place instantly & funds become accessible for use You can use the balance inquiry facility to reconfirm for your Satisfaction. logo.
24 Hour Cash Withdrawal:

The purchasing, bill payment and funds transfer facilities of the Smart Card frees you from the inconvenience of carrying cash. However, your Smart Card gives you the 24hour freedom to withdraw cash from the largest network of MCB & ATMs across 30 cities in Pakistan and growing. In addition to ATMs, you will also soon be able to withdraw cash from POS terminals at selected merchant outlets. International Usage: International Cardholders can withdraw cash from their account in Pakistan from a global network of over 634,000 ATMs worldwide with the logo. So whether you
are on a business trip or a vacation, MCB Smart Card will be youre trusted. Balance Inquiry: Whether abroad or in Pakistan, far from your branch, Smart Card gives you the flexibility to instantly obtain your account balance, 24 hours a day, without the inconvenience of calling or visiting a branch. This service can be availed via any of the following: From MCB POS terminals at merchant locations At the largest nationwide network of MCB ATMs By using the MCB Mobile Banking facility. Mini Statement: The mini-statement facility gives you 24 hour access to your updated account balance & the status of recent entries for your record keeping and reconciliation. This service can be availed via any of the following:
1. 2.
From MCB POS terminals at merchant locations At the largest nationwide network of MCB ATMs
3.
By using the MCB Mobile Banking facility.
Easy steps that guide you through getting Balance Information
At ATMs:
Step 1: Insert your Smart Card into the ATM and enter your PIN. Step 2: Select "Balance Inquiry" Step 3: Collect slip with your balance information.
At POS Terminals:
Step 1: Present your Smart Card to your merchant. Step 2: The merchant will swipe your card to follow a prescribed procedure. Step 3: Enter your PIN on being handed a portable POS or a pin-pad and press Enter. Step 4: Collect slip with your balance information.
*For getting your account balance using Mobile Banking, see the Mobile Banking section. ** Selected merchant locations. AT MCB Mobile Banking:
Smart Card
holders can enjoy the free 24 hour facility of checking their account information
and mini-statements on their mobile phones using SMS (Short Messaging Service) with comfort and peace of mind. MCB Mobile Banking is available 24 hours, 365 days and gives you quick and easy access to your accounts at a time you find convenient, including all holidays. This facility is also available globally, if you are on roaming with messaging facility provided by your

phone service provider. Just call our Call Centre on (021) 111-000-622 or any MCB online branch for assistance. With MCB Mobile Banking you can: 1. Check your balance 2. View the last 4 transactions of your MCB account(s).
A Free Service This service is free of charge (however SMS charges of the phone service provider may apply) and is currently available on Instaphone, Mobilink & Ufone. How to get connected If not already enrolled, please visit your branch and fill out an MCB Mobile Banking registration form. You need to provide your mobile phone number and the account number(s) for which you want the service to be activated. Subsequently, you will receive a message on your mobile phone confirming your registration and requesting you to select a PIN (Personal Identification Number) which is for Mobile Banking only. Your Mobile Banking PIN: PIN is your confidential code for security and it identifies you as an authorized MCB Mobile Banking user. You can select your own PIN. Step 1: Access the message function menu from your mobile phone. Step 2: Then go to the Write Message screen, and enter your 4 digits PIN by typing the following command: PIN (space) ****

Step 3: Send the message command containing your PIN to the phone number 999 an exclusively dedicated phone number for MCB Mobile Banking. Step 4: Once you receive the confirmation message on your mobile, please call our Call Centre on (021) 111-000-622 or contact your branch for the activation of your service. Smart Support: Currency Conversion: USD (US Dollar)* amounts are converted to PKR (Pak Rupee) at the exchange rate specified by the State Bank of Pakistan for card transactions. For ATM transactions, $3 or 2.75% of cash withdrawn (whichever is higher) will be charged on international transactions and $1 will be charged for balance information. International usage of your card is governed by the rules and regulations of State Bank of
*
Pakistan.
Your transactions in other currencies are converted into US dollars at MasterCard
specified exchange rates.
Spending Limits: Only MCB gives you the flexibility to choose from a range of card usage limits. Smart Card is available in the Classic and Gold category with a further choice of Local or International versions. With these card categories, supplementary cards for your family members are also available. The difference between the Classic and Gold categories is based on their purchasing and withdrawal limits as given in the following table: ATM WithdrawalPOS Purchasing
Limit (Rs.) Local Classic10,000
Limit (Rs.)
50,000

Gold 25,000 International Classic10,000 Gold 25,000 100,000 150,000 100,000
Reporting a Dispute: In case you notice any discrepancy either after completing a transaction or on reconciling the transaction slips on receipt of your statement, notify the bank within 7 days by filling out a Dispute Resolution Form. This form is available at your branch Lost or Stolen Card: If your card is lost or stolen or you suspect your PIN is compromised, it is important that you report it immediately so that we can block/cancel the card and reissue a new card. Call the 24-hour MCB Call Centre on 0800-69622 and get an acknowledgment reference number or report to the Manager of your MCB Online branch and receive a written acknowledgment. (Please always quote the acknowledgment reference number in all your subsequent correspondence)
MCB Master card: THE FUTURE OF MONEY: Since the beginning of time, people have tried to find more convenient ways to pay, from gold to paper money and cheques.

Today, money is moving away from distinct hard currencies and towards universal payment products that transcend national borders, time zones, and, with the Internet, even physical space. Plastic or "virtual" money, credit, debit, and electronic cash products, inevitably will replace Master Card Features: MasterCard International has expanded globally in more locations in the world than any other card. The card was introduced by Muslim Commercial Bank Limited in 1995 and now offers card members over 15 million outlets in 232 countries. Photo security- The first bank in Pakistan to introduce the enhanced feature of photograph on the card limiting fraud in case of card loss. Welcomed at over 3, 000 outlets in Pakistan. Provides up-to 45 days Free Credit. Joining and Annual Fees to suit you. 24 Hour Customer Services- Call 111-000-622 and you can get information from our customer services representatives on new card application or have your queries resolved anytime of the day. Cash Advance Facilities available in Pakistan and worldwide. MCB VISA: MCB Visa is not just another card in your wallet. It not only provides the conventional credit card services in a manner that is superior in comparison, but goes an extra mile. Introducing unique, innovative and state of the art services, MCB Visa is the most secure, affordable and rewarding credit card... turning your shopping into a much more exciting experience. MCB Visa is accepted at all ATMs across Pakistan as well as at 27 million acceptance locations worldwide. Your card comes packed with the most amazing features and is the only card that truly lives up to your expectations.
Travellers Cheques: MCB Bank has been at the forefront of providing its customers with new and innovative products and financial profitable. MCB Rupee Traveler's Cheques were first introduced in 1993 as safe cash for traveling and travel related purposes. The product has been extremely popular and is preferred over cash by customers while traveling and in all walks of life. MCB Rupee Traveler's Cheques- The safest way to Carry Cash Rupee Traveler's Cheques Features Easily available: Buy them from any of the designated branches in Pakistan. As good as cash: MCB RTCs are safe to carry and can be used without any inconvenience especially by Travelers. Easily encashed: At any designated MCB branch. Easily refunded: in case of loss or theft, you can get the full amount back. Exclusive security features: Due to special printing and safety precautions, Cheques cannot be duplicated. Denominations: Available in denominations of Rs 1000, Rs 5000, and Rs 10,000 and gift cheques of Rs 500. Valid until Used: Validity of Cheques indefinite. 24-hour Service available at Airport MCB booths Karachi, Lahore & Islamabad. Tele-verification System allows checking validity of all Cheques through telephone or fax. Tele-verification No. (021) 111-000-456. or call MCB CALL CENTRE (021)-111000-622 24-hour Customer Service Facility: (021) 111-000-123. instruments that are safe, secure and

More than 900 MCB Authorized branches are selling and purchasing Cheques all over Pakistan. MCB Rupee Traveler's Cheques are also available at the counters of Foreign Banks such as ABN Amro and HSBC and private bank i.e. Bank Al-Habib.
GIFT CHEQUE: MCB Gift Cheques eliminates guesswork in trying to find out the perfect Gift for any occasion birthdays, wedding, graduation and religious festivals. Gift Cheque is beautifully packed in a Gold / Silver envelope with a personalized Gift Card designed to suit all occasions. They are safer than cash, because they can be replaced if lost or stolen. They are also available at all TCS Express Centers round the clock. Remittances: Fast, secure and easy-to-use, MCB's Remittance Services is an efficient way to transfer money overseas. You can remit funds from any country to Pakistan through Swift System. About Remit Express: The fastest way of getting your money across to Pakistan. Remit Express offers low cost remittance from U.A.E. and Saudi Arabia. Your relatives, friends or business associates receive drafts within 72 hours. MCB Remit Express has been specifically designed to meet the needs of the expatriate Pakistani community residing in the Gulf countries. Features: Easiest and safest way to remit funds Remittance within 24 to 72 hours Personal delivery to the beneficiary

Delivery confirmation to the remitter Message facilities for both parties Your beneficiary will receive the amount even if he/she does not have an MCB account Accounts: Pak Rupee Accounts: Saving accounts: MCBs Rupee Savings account is the most convenient way to manage your savings. Low average balance requirement Enjoy unlimited free of cost transaction facility at your branch Profit is paid on your account on a half yearly basis Cash deposit and withdrawal facility at hundreds of MCB branches across Pakistan (conditions apply) Withdraw cash through Pakistans largest ATM network. Make cash free transactions, from your account at thousands of merchant outlets through your MCB Smart Card (local & international) Stay in touch with your account through MCBs Virtual Banking Service. Use your account to pay your bills 24 hours a day, 7 days a week through Virtual Banking Get instant updates about your account through MCBs sms banking 1. Saving 365: The MCB Saving 365 calculates profits on a daily product basis and gives you the facility of unlimited withdrawals. Open a Saving 365 Account with a minimum initial deposit of Rs. 300,000. Low average balance requirement. Enjoy unlimited free of cost transaction facility at your branch. Profit is paid on your account on a half yearly basis.

Cash deposit and withdrawal facility at hundreds of MCB branches across Pakistan (conditions apply). Withdraw cash through Pakistans largest ATM network. Make cash free transactions, from your account at thousands of merchant outlets through your MCB Smart Card (local & international). Stay in touch with your account through MCBs Virtual Banking service. Use your account to pay your bills 24 hours a day, 7 days a week through Virtual Banking. Get instant updates about your account through MCBs sms banking. You can avail a credit facility up to 75% of the total deposit value 2. Saving 365 Gold:
At MCB, you can open an account that fits your requirements. MCB offers a wide range of attractive term deposit schemes to suit your requirements. Open a Saving 365 Gold Account with a minimum initial deposit of Rs. 10 Million. Offers a tiered profit rate structure. Enjoy unlimited free of cost transaction facility at your branch. Profit is paid on your account on a half yearly basis. Cash deposit and withdrawal facility at hundreds of MCB branches across Pakistan (conditions apply). Withdraw cash through Pakistans largest ATM network. Make cash free transactions, from your account at thousands of merchant outlets through your MCB Smart Card (local & international). Stay in touch with your account through MCBs Virtual Banking service. Use your account to pay your bills 24 hours a day, 7 days a week through Virtual Banking. Get instant updates about your account through MCBs sms banking. You can avail a credit facility up to 75% of the total deposit value.

3. Khushali Bachat Account: Enjoy the facility of a savings account and earn profit on daily balances. Low average balance requirement. Profit is paid on your account on a half yearly basis. Cash deposit and withdrawal facility at hundreds of MCB branches across Pakistan (conditions apply). Withdraw cash through Pakistans largest ATM network. Make cash free transactions, from your account at thousands of merchant outlets through your MCB Smart Card (local & international). Stay in touch with your account through MCBs Virtual Banking Service. Use your account to pay your bills 24 hours a day, 7 days a week through Virtual Banking. Get instant updates about your account through MCBs sms banking. 4. Smart Saving Account: MCB smart saving accounts gives a 7% return per annum, calculated on monthly basis, based on the minimum monthly balance maintained during that month 3.0% p.a if minimum balance is Rs 10,000 < 100,000 5.0% p.a if minimum balance is Rs 100,000 < 200,000 7.0% p.a if minimum balance is Rs 200,000 300,000 Profit will not be paid on any amount above Rs 300,000 MCB Smart Saving account is available through MCBs vast network of about 600 online branches all over the country. No issuance fee will be charged on issuance of the MCB Smart Card not only for you but also for customers spouse. The MCB Smart account holders will receive a preference over anyone else to use the facility of MCB Lockers. 50% discount will be given if Smart Account holder avails any of Customer Loans Facility.

Free virtual banking facility at no cost Its meant for Individuals (joint or singles) only Existing account holders can also open this account Minimum deposit requirement 10,000 only Account will be operated through Smart Card only , cash withdrawal shall take place through all M-net and 1-Link ATMs and cash payments at over 6,000 merchant outlets in all across Pakistan Zakat shall be deducted as other saving accounts Customer can get DD/TT/MT/PO issued and online transactions done through your MCB Smart Saving account. Current accounts: MCBs Rupee Savings account is the most convenient way to manage your savings. Low average balance requirement. Enjoy unlimited free of cost transaction facility at your branch. Profit is paid on your account on a half yearly basis. Cash deposit and withdrawal facility at hundreds of MCB branches across Pakistan (conditions apply). Withdraw cash through Pakistans largest ATM network. Make cash free transactions, from your account at thousands of merchant outlets through your MCB Smart Card (local & international). Stay in touch with your account through MCBs Virtual Banking Service. Use your account to pay your bills 24 hours a day, 7 days a week through Virtual Banking. Get instant updates about your account through MCBs sms banking. Basic Banking Account:

In compliance with the directives of State Bank of Pakistan via BDP Circular No. 30, issued on November 29, 2005, the Basic Banking Account has been launched with effect from February 27, 2006. This product has been introduced to facilitate the low-income group as well as the existing account holders who wish to convert their regular savings or current account into Basic Banking Account. The Basic Banking Account is a current account and can be opened with a minimum initial deposit of Rs. 1000/- only. Account holders will be allowed 2 deposit transactions (either cash or through clearing) and 2 withdrawals (cash or clearing) each month. All customer-initiated transactions over and above this limit will be charged a transaction fee. However unlimited free of charge cash withdrawals are allowed through MCB's own ATMs. There will be no minimum balance maintenance requirement, and hence no monthly account maintenance charges will apply. In cases where balance in BBA remains zero for a continuous 6 month period, the account will be closed automatically, without any notice to the account holder. All account holders who wish to convert their existing account into Basic Banking Account are requested to contact their respective Branch Manager. Term deposit: At MCB, you can open an account that fits your requirements. MCB offers a wide range of attractive term deposit schemes to suit your requirements Avail your choice of 1 month, 3 months, 6 months, 1 year, 2 years, 3 years, 4 years and 5 year term deposits. Low investment threshold. Half yearly profit payment. Avail a credit facility up to 75% of the total deposit value.

Special term deposit: MCBs Special Rupee Term deposits offer a very attractive long term investment option with ease and convenience. Highly attractive profit rates. Tenors available are 3 months, 6 months, 1, 3 and 5 years. Profit on 3 and 6 months deposit is payable at maturity of deposit. Profit on 1, 3 and 5 years deposit is payable quarterly. Profit can withdraw your profit amount through our wide network of ATMs. Avail a credit facility up to 75% of the total deposit value. Contact your branch for information on the present profit rates on offer. Foreign Currency Accounts: Saving accounts: MCBs Foreign Currency Savings Account offers you attractive returns on your Foreign Currency investment. Open a foreign currency Savings account in any of the four currencies i.e. US Dollar, UK Pound Sterling, and Euro. Unlimited transaction facility. Low balance requirement. Profit credited to your account on a half yearly basis. You can avail a credit facility up to 75% of the total deposit value. A foreign currency account can be opened at any of our foreign exchange dealing branches.

Current accounts: MCBs Foreign Currency Current Account offers you the convenience of unlimited withdrawals i.e. access to your funds whenever you want without any notice. There is no limit on the number of transactions you make in a day. Open a foreign currency Current account in any of the four currencies i.e. US Dollar, UK Pound Sterling, and Euro. Unlimited transaction facility. Low balance requirement. You can avail a credit facility up to 75% of the total deposit value. A foreign currency account can be opened at any of our foreign exchange dealing branches
2 - MCB LOANS:
TYPES OF LOANS OFFERED:
CREDITS
FUND BASE FACILITIES
NON-FUND BASE FACILITIES
SHORT TERM LOAN/ WORKING CAPITAL LOAN
LONGTERM/ PROJECT LOAN/ LEASING
LETTER OF CREDIT
LETTER OF GUARANTEE
TERM LOAN:
You as an individual can gain and benefit the most through MCB Consumer Banking. In MCB you get friendly, efficient and attentive personalized banking services - a unique banking relationship experienced by each MCB client.
MCB Corporate Banking ensures assistance from a dedicated team of professional financial advisors for underwriting, project finance or corporate advisory services.

SHORT TERM LOAN (working capital loan): Its a business purpose loan usually given to business organization having interest. It fulfills the needs of working capital. This loan is given for one year but after one year it can be renewed. Based on the customers specific needs, the Corporate Bank offers a number of different working capital financing facilities including Running Finance, Cash Finance, Export Refinance, Pre-shipment and Post- shipment etc. Tailor- made solutions are developed keeping in view the unique requirements of your business.
LONG TERM LOAN (project loan): Its also a business loan for long period, having % interest. This loan is usually
provided for the major project. Previous balance sheets must be checked by the bank for evaluate their reputation.
CASH FINANCING: Its a seasonal loan given to shallers; floor mills owners etc. having loan is given for 6 months. OTHER SPECIALIZED LOANS: Saving Account with Current Account Facilities The MCB Saving 365 calculates profits on a daily product basis and gives you the facility of unlimited withdrawals. Open a Saving 365 Account with a minimum initial deposit of Rs. 500,000. Your Profits are calculated on daily product basis payable on a half yearly basis No restrictions on the number of withdrawals You can avail a credit facility up to 75% of the total deposit value % interest. This

With a network of over 1,000 branches and a team of dedicated professionals, MCB is Pakistans largest private sector commercial bank. MCB Business Sarmaya: MCB Business Sarmaya offers a running finance facility against your house/flat and is the best way to resolve all your cash flow problems. Flexible: Running finance facility to use when and for whatever you want Business Set... Tau Life Set Financing up to Rs 20 million Renewed every year Pay back when you want No fixed monthly payment Affordable Lower mark up and that too only on utilized amount. High Loan Amount Loans up to 70% of the value of your house / flat. Speed Fast and hassle free processing of application after completion of your documents. Ease Doorstep service and assistance from our dedicated sales staff to fill and submit application along with documents.
Wide Accessibility Access your Business Sarmaya account through our vast ATM and branch network anywhere in Pakistan. Special Benefits Hassle free process to transfer your similar facility from any other bank at a special discount. Availability Access your Business Sarmaya account through our vast ATM and branch network anywhere in Pakistan. Existing Customers Get a discount if you are already a customer of similar facility of any other bank. MCB Personal Loan: The more you praise and celebrate your life, the more there is in life to celebrate. MCB Personal Loan shortens the distance between your dreams and your celebrations Fast Speedy loan approval No guarantor / security / collateral required Flexible Borrow up to Rs. 1,000,000 1 to 5-year tenures

Partial and full adjustments allowed anytime during the tenure Optional insurance. Affordable Equal monthly installments Lower interest rates Higher loan limits Special Benefits Loan amount renewed anytime after nine months. Existing Customers Fill in and submit the application form along with a copy of your CNIC if you have been a customer of MCB Car4U, MCB Pyara Ghar or MCB Business Sarmaya for at least 12 months Get greater loan limits if you are an existing MCB Branch Customer. Get 1 % discount if you already have a similar facility from any other bank and want it transferred to MCB Personal Loan through our BTF option. Credit Card BTF option is also available at very competitive rates. MCB Easy Personal Loan provides you with the financial advantage to do things you've always wanted to but never had the sufficient funds for. Take that much-needed holiday. Buy a car. Refurnish your house. Purchase a new TV. Finance a better education for your children. Features Offered: MCB will lend you any amount, from Rs 30,000 to Rs 490,000, depending upon your net monthly income You can choose a tenure of 1 to 3 years for the repayment of the loan

Facilities Available: Bank to Bank Balance transfer Credit Card balance transfer Loan Protector Shield- insurance coverage of balance loan amount in case of death or permanent and total disability Availability of early repayment option
Repayment Arrangements: Repayment of principal and mark-up is monthly and can repay using either one of the following modes: Direct Salary Transfers Payroll Deduction Post-dated Cheques.
Eligibility Criteria: Minimum net monthly income Rs 10,000 25 to 55 years of age Pakistani national Permanent resident of Karachi At least 2 years of employment with current employer. Initially offered to employees of selected institutional MCB customers in Karachi.
Processing Fee: Processing fee of 1% of the principal loan amount to be charged at the time of loan disbursement.
MCB Car 4 U: Through MCB Car 4 u locally manufactured as well as imported cars can be financed at affordable rates. They can be either Brand new or used Flexible: Option for financing or leasing Financing tenures from 1 to 7 years Options for new as well as used cars Option for local as well as imported cars Financing up to Rs. 35 laces Option for early payment. Option for Replacement Loan Option for first year insurance financing Affordable: Lower mark-up rates Lower insurance rates Only up to 10% down payment Equal monthly installments. Speed: Fast and hassle free processing of application Priority delivery on different vehicles Special Benefits: Option to pay your 1st installment after 3 months Pay your down payment after your loan is approved
Kahin na Kahin tau Hai.. 1 Car 4 U.
Availability: Currently available in 16 major cities: Karachi, Lahore, Faisalabad, Rawalpindi, Islamabad, Quetta, Multan, Peshawar, Hyderabad, Sialkot, Gujrat, Gujranwala, Sargodha, Mirpur (AJK), Jhelum, Sahiwal Will soon be launched in Rahim Yar Khan, Sukkur, Mianwali, Abbottabad, Mardan and many more cities. Existing Customers Get 1 % discount if you are already our customer for Personal Loan, Pyara Ghar or Business Sarmaya. If you are our branch customer, you can avail this facility anywhere in Pakistan

MCB Pyara Ghar: Desire a home of your own? Want to renovate your existing home? MCB Pyara Ghar now provides you with all you want as you can renovate your existing home, buy or construct a dream house that you always envisioned for you and your family. After all, "Apna Ghar... Pyara Ghar" Flexible: Financing up to Rs 20 million Financing Tenures from 2 to 20 years Options to buy construct or renovate your house or flat Option for partial payments Option for early payment. Affordable: Lower mark up rate Loans up to 80% of the value of your house or flat Option to club your spouse's income to avail higher financing limits Equal monthly installments. Speed: Fast & hassle free processing of application Special Benefits: Hassle Free Process to transfer your similar facility from any other bank at a discount. Ease:

Doorstep service and assistance from our dedicated sales staff to fill and submit application along with documents.
Availability: Available in all major cities i.e. Karachi, Lahore, Faisalabad, Rawalpindi and Islamabad. Muslim Commercial Bank has launched Pyara Ghar-Your window to own a home. Yes! MCB puts your dream home within your reach. A Pyara Ghar of Your Own: Surely, you may have cherished a dream of having your own house or an apartment for a long time. Now you can build and own a comfortable place for your family. Choose from any of our three home financing options and you are on your way to your own Pyara Ghar. Why Borrow: Your Savings are never enough and not time to catch up with the soaring property prices. With the MCB Pyara Ghar Scheme you can obtain the financing to purchase a house/apartment, construct your own house or renovate your existing house immediately. Nothing could be more convenient than owning a house and paying easy installments that take you a step closer to becoming the owner of your house. It is better than paying a monthly house rent which takes you nowhere other than increasing your expenses. Pyara Ghar is definitely the most feasible and most direct route your dream house. Why Pyara Ghar:

Low mark-up rates: MCB gives you your dream home at the lowest and best possible mark-up rates. You can choose either one of our two mark-up rate options- fixed or variable. Early repayment option tailor-made to allow you to make partial prepayments at dates that suit you. Option to club your spouse's income to avail higher financing amount. We also tailor Corporate Packages for the employees of selected institutions And now a home financing that helps you get your own Pyara Ghar Who Can Apply? Anyone who fulfills the following criteria is eligible to apply. Pakistani national residing in the city and area where the product is launched. 25 years old or above when you apply and under 60 at the time of maturity of the applied financing period. Salaried person, self-employed professional or a businessman with a verifiable monthly income stream. Net take -Home income not less than Rs. 25,000 per month. Have 5 years or more of business or professional experience. Employed with the present employer for 2 years with a total employment history of 5 years. Home Construction
Home Purchase Rs. 200,000 to up Rs. to
Home Renovation
Financing Amount Debt to
5,000,000(Flexibility Rs.7m.) 60:40 3 years to 15 years
Rs. 100,000 to Rs. Rs. 200,000 to Rs. 2,000,000 5,000,000
Equity Ratio Tenure
30:70
50:50
2 years to 5 years 3 years to 15 years
Existing Customers Get discount if you are already a customer of similar facility of any other bank.
This part of the report is based upon practical exposure which I got in MCB Bank Limited Branch during my eight weeks training. I have worked in four departments, which are Account Opening, Clearing Department, Operations Department, and Remittance Department. The experience and knowledge that I got during my work over there is remarkable. Most importantly the way all the Managers and employees treated me is appreciable. I felt free to ask all questions in my mind and clear all the ambiguities which I need to understand. Following is the detail of activities performed in General Banking Department
1. Operations Department 2. Clearing Department 3. Remittance Department
Customer Facilitation Department The first week of internship was in operations department and on reception; the duties assigned to me on reception were as follows
Fill the pay-in-slips for the deposit of cash Fill the pay-in-slips for the deposit of cheques Fill the On line slips
Fill the pay order and demand draft slips To give any other information regarding MCB Bank Limited
Now these all are explained one by one in detail as follows:
Fill the pay-in-slips for the deposit of cash Many customers want to deposit cash into their own account or into the account of any other person. There is a need to fill the Pay-in-slip of the customer. It is very easy to fill it. There are two parts if this slip. One is kept by the customer and one for the bank record. First of all the date is written on top right corners of both parts, then one must have the name and account number of the person in which he wants to deposit the amount. Then on the particular portion of that slip the word Cash is written on the centre of both parts which shows that the mode of payment is by cash.
Then the amount in words and figures is also written on both parts. The amount in words and figures must be same otherwise the bank is not going to accept the slip. At the end there is a need of signature of the customer on the part which is retained by the bank. After filling this slip the customer is sent to cash counter where the amount written on the slip is received by the cashier and supervised by the deposit in charge. He then stamps Cash Received and hand over the customer part to the customer.
Fill the pay-in-slips for the deposit of cheques Filling of pay in slip of deposit of cheques is very much similar to the pay in slip of the cash. The date, name and account number is written in the same way. In particulars the cheque number, name of bank and branch issuing cheque and the name of city of that branch is written. Then we write the amount in words and figures on the slip.
Then put a crossing and a clearing stamp on the cheque. The officer signs the slip and gives it to the customer. These cheques are retained by he officer for entering them into the register. Days serial number of cheques starts from one, we write the account number, in which the cheque is deposited, then the cheque number and amount and then the name of bank whose cheque is it is entered in the register.

These cheques are then handed over to the responsible persons, i-e the online cheques are given to the person dealing online, the local cheques are given to the person who is on posting of local cheques and cheques of other banks are given to the person who is on clearing. When each cheque is given initial signatures are received in front of that particular cheque to make sure that no cheque is misplaced.
To give any other information regarding MCB Bank Limited
I help the customers in case of any inquiry. For example if the person want to get loan from the bank then he in sent to loan department and if a person want to get information about foreign trade then he is sent to foreign trade officers. Some other kind of information may include that where is Mr. ABC etc. So these are all the duties which one has to perform when one is sent to reception. The main purpose of training at reception is to know customer dealing and how to satisfy our customers.
ACCOUNT OPENING Account Opening documentation is the primary evidence of the relationship between bank and the Customer, it is of much importance that these informations be correctly obtained. Similar care must be exercised in obtaining additional documentation as and when they become necessary due to change in the future of constitution of an account.

During the second week of my internship program, I got an opportunity in the account-opening department, which is one of the basic and major operations of the ban. I am open many accounts during my training. Here, I have described the
procedure of account opening, types, and other requirements.
Types of account Individual Account Joint account Proprietorship account Partnership account Private Limited Companies account Public Limited Companies account
Basic Documentation
The basic Account Opening documents generally required to open and operate any account are: The account opening form Know your customer (KYC) form The specimen signature card Copy of CNIC/passport(original + copy)
Other additional documents required at the time of opening different types of accounts, in addition to the basic documentation.
Account Opening Form (AOF) First of all customer is asked to fill an account opening form which contains the following sort of information. Title of the account Type of account

Initial deposit Nominee Reference Residential information and other bio data of the customer
Specimen Signature Card
It contains the title of account, name of account holder and signatures of the customer. The Manager Operations (MO) will sign in full, against all the signatures on SSC and affix the stamp of Signature Admitted close to the sign ature of the account holder/customer. The SSC must be sent for the capturing of the signature into the system.
KYC form
This form is also filled while opening any account. It contains the information about account holder like; profession or business, account in any other bank, residential details, vehicle details, employer or business address etc. The purpose of KYC form is to know whether account holder really earns much to hold the balance in its account that it contains. The purpose is to avoid opening an account of a person who seems to earn illegally or black money.
ACCOUNTS
Individual Account For individual account, following documents will be required: Attested copy of CNIC Letter of kinship/nomination Cheque book requisition slip KYC form

Joint Account Joint account is an account in the names of two or more persons (Other than Partners). In this regard it is to be ensured that: Cheques are signed according to the mandate Before making payments of the major amounts drawn jointly through cheques by the account holders, each signature must be verified with due care. In this regard confirmation should be obtained from all the related Account Holders. In this case following documents should be obtained Attested copy CNIC of all the account holders AOF KYC form Cheque Book Requisition Slip
Sole Proprietorship A formally stamped written request on the official Letter Head of the business/Firm of the Sole proprietor in order to open a Sole Proprietor Account must be submitted along with AOF. This request for opening of a Sole Proprietorship Account should comprise the following clause:
I am a Sole Proprietor in the firm and as such, I am entirely responsible for all transactions carried out in the name of the firm and I am personally liable for any overdraft or other obligations arising in or in connection with this account with commission and/or other banking charges and expenses incurred in connection with this account.

For this type of account, following documents are required to open an account. Attested copy CNIC of all the account holders AOF KYC form Cheque Book Requisition Slip Letter of declaration for the proprietorship concern on Letter Head Certified true copy of Business Registration Certificate, if any
Account of an Illiterate Person In the matter of Illiterate Customers account, it should be ensured that the attested photograph may be attached with the SSC. It should further be ensured that
Only saving accounts are opened for illiterate customers. At the time of Account Opening, photographs and thumb impression will be attested by MO. Two latest passport size photographs of such customer must be obtained and pasted on AOF and SSC, duly attested by MO. Illiterate customer must attend the bank personally along with the Cheque book for the withdrawals of funds from their account. It will be mandatory
for such account holder to affix the thumb impression on Cheque in the presence of MO at the time of withdrawal.
Partnership Account Partnership is an association of two more persons who have agreed to share profits of a business carried on by all or by any one of them acting for all. The terms and conditions must be spelled out in the Partnership Deed. It should be ensured that

Accounts of only registered Partnership concerns will be opened and the Partnership Deed will be obtained and critically reviewed. AOF must be signed by all the partners. The signing and delegation of power of those authorized to operate the account should be clearly stated on the AOF documentation in accordance with Partnership deed
For Partnership Account following documents will be required A Request Letter for opening of a new account on the Letter Head. Attested copy of CNIC of all partners Attested photocopies of the registered Partnership Deed duly signed by all partners The Deed, clearly setting out the extent and personnel authority of each of the Partners to represent the partnership
ACCOUNT OPENING PROCEDURE
Following steps are followed while opening an account i. First step will be verification of the introducer of new account. The introducer should preferably be an existing Account Holder of the Bank/Branch. ii. iii. iv. v. A copy of CNIC of the Customer will be attested by MO of the Branch Customer will be asked to fill AOF The customer will sign the AOF The AOF along with relevant documents will be obtained

vi. vii. AOF along with documents will be forwarded to MO for his approval MO will ensure that all the requirements for Account Opening have been met and the style of signatures of Account Holder(s) on the AOF and SSC are identical. MO will then sign in full against all the signatures given in AOF and SSC and affix the stamp of signature Admitted near the specimen signature of the Account Holder/Customer. MO will also approve the KYC by signing in full. viii. Now MO will obtain Account Number from the system and note it down on the AOF, SSC, KYC and all other relevant underlined documents. ix. Then customer service officer will key-in the data of the new Account Holder(s) in the system and new account transaction will be saved in the system. x. After that all forms and documents will be hand over to MO for authorization and supervision in the system. xi. MO will scrutinize AOF and all underlying documents and compare the same with the information loaded in the system by retrieving the Account Opening data i.e., name of the customer, title of the account, CNIC number and Depositors code etc. xii. Once satisfied with the documentation and accuracy of the transaction in the System, MO will authorize/ supervise the same and new account will become operative. xiii. Then deposit slip along with account number will be supplied to account holder to make initial deposit. This is Rs. 10000. xiv. After that it must be ensure that Letter of Thanks on the Banks format has been sent to the introducer and new account holder through registered post/ courier. All customers accounts are numbered in numerical serial order in a register.
CHEQUE BOOK ISSUANCE

Cheque book are issued to the Account Holders after the completion of all Account Opening formalities and successful completion of Account Opening Form in all respects. Customer will be required to fill and submit a duly signed Cheque Book Requisition Slip for the issuance of Cheque books and an acknowledgement will be obtained from the customer at the time of delivery.
When Cheque books are issued to a third person it is to be ensured that third person is duly authorized by the Account Holder and his Signs and NIC number is checked. When Cheque book is to be issued to an illiterate person, the affixing of thumb impression must be witnessed by the MO. If Cheque books are held undelivered for more than 30 days, a reminder is sent to the account holder. All subsequent Cheque books after the first issuance will be issued against the Cheque Book Requisition Slip which is extracted from previous Cheque book issued to the Account Holder.
Issuance of ATM cards
The ATM card is initially collected from the verification department than the pin code is taken from the operation department. The registered is maintained for the recording of the information of the person like his name, the card number, and telephone number, which all shows that he has taken the card.
Loss of ATM In case of loss of ATM card. Immediately block that card. Through the account number of the customer the number of card can be traced to the computer
Clearing department
Nearly all the banks provide a wide variety of services to their depositors. One valuable service provided by MCB Bank Limited Branch is that of clearing. Clearing department also plays an important role in performing the activities of the bank. Before presenting the function performed through clearing, we must have an understanding of its definition. We can define clearing as,
"The transfer of funds from a branch of bank to the other branch of the same bank or the other bank on which the instrument is drawn, without involving cash through "State Bank's clearing house"
The function which clearing department plays is that it provides a service to its customers regarding the collection of their cheques of other banks, whether they are in city or outside the city. The customer can get the money in his/her account at MCB Bank Limited from the cheques drawn on another bank. The bank accepts the cheque in the clearing department & later on collects these cheque from the other bank on which it is drawn through the clearing house NIFT i.e., State Bank of Pakistan.

For example, sometimes the account holder of MCB Bank Limited presents a cheque which is not drawn on MCB Bank Limited but the person has an account in MCB Bank Limited. In this case bank accepts this cheque in clearing department & after collecting the amount from that bank on which cheque is drawn; MCB Bank Limited will credit the account of customer (account-holder). This function is called clearing function.
Clearing house
It is one of the services provided by central bank i.e., State Bank of Pakistan to the other commercial banks. SBP acts as a clearinghouse. Different banks are the members of the clearinghouse.
"A clearing house is an association of commercial banks set up in a given locality for the purpose of interchange & settlement of credit claims".
A representative of each bank represents his/her bank in the clearinghouse. Each banks representative has cheques on behalf of his banks customer (these cheques are not drawn on their own bank) in the clearinghouse. They hand over these cheques to the respective banks on which these cheques are drawn & received from other banks, if any.
The SBP maintains the accounts of the MCB Bank Limited like other scheduled banks and debits the account of the drawee bank and credits the presented bank which is MCB Bank Limited in that case.
Types of instruments
Following instruments can be presented at the clearing department:

1. Cheques 2. Demand drafts 3. Pay orders 4. FTD 5. RTC
Cheques
Some specific types of cheque are being entertained in the clearing department of MCB Bank Limited Branch. These types of cheques are: 1. Local cheque 2. Out station cheque 3. In house Cheque
1. Local Cheque By local cheque we mean collection of cheques from the banks which are the members of the clearinghouse and which are located within the city.
2. Out Station Cheque By out station cheque we mean collection of cheque from the banks, which are situated outside the city. It means that presenting bank and the bank on which the cheque is drawn are not situated in the same city.
3. In House Cheque In house cheque are drawn on one branch of MCB Bank Limited and presented to another branch of MCB Bank Limited such cheques are marked with transfer stamp.
Types of clearing
Clearing department deals in two types of clearance. These are stated below: 1. Inward clearance 2. Outward clearance
1. Inward Clearance Cheque drawn on MCB Bank Limited and presented to other Banks or handed over to MCB Bank Limited agent in clearing house. That is inward clearance for MCB Bank Limited. So inward clearing results in outflow of funds to collecting banks reducing the balance in the clearing account. Inward Clearing Forms: SB 63 - Clearing Register (instruments received are recorded in received column) SF 15 - Voucher sheet (recording of instruments received) SF 16 - Memo of objection (returned Instruments) SB 15 Cheques Returned Register (cheques returned unpaid are recorded)
Accounting Entries: Customer A/c Clearing Control A/c Cr Dr
Clearing Control A/c Main Branch Cr
Dr
1. Outward Clearance
Similarly cheques which are drawn on other bank and presented to MCB Bank Limited branch are known as outward clearance for MCB Bank Limited branch. So outward clearing results in inflow of funds from paying bank into the clearing account maintained with the clearing house, increasing the balance in the clearing account. Outward clearing thus may be: Local clearing Outstation clearing
Excess of outward clearing over inward clearing produces a net increase in the clearing account balance. Excess of inward clearing over outward clearing produces a net decrease in the clearing account balance. The first case is referred to as favorable clearing & the second case as unfavorable clearing.
Outward bills for collection (OBC)
Outward collection means the cheque of other banks. Outward bills for collection are the reciprocal of IBC that is drawn on bank & deposited in other bank. For example, person A, who is in Islamabad and payment, will be made by him. Now seller will deposit the cheque deposit slip in his bank, UBL Islamabad. UBL will prepare a draft & letter & send it to Prime Commercial Bank Limited Lahore. Prime Commercial Bank Limited Lahore will debit his customer A's a/c & credit clearing. This draft will be then transferred back to Islamabad through clearing where credit will be given to customer & debit to clearing house. Within 3 days payment should be received otherwise reminder will be send to the payer to pay amount. This reminder will be either through courier service or TCS etc. If payment is not received within 15 days then reminder should be send after 8 days of 15 days limit
CLEARING
Inward
Outward
Cheques Deposited
Scrutiny of Cheques and Deposit Slips Stamping Posting
Separate Deposit Slips and Cheques
Make Bundle of 50 Cheques per List
Bundle Cover Final Voucher Prepared
Hand Over to NIFT Agent
Stamping
Three stamps will be used in case of IBC & OBC. 1. Stamp of OBC (or IBC) whichever is the case. 2. Crossing stamp. 3. Payees a/c will be credited.
First two will be in front side of cheque while the 3rd stamp will be on the backside of the cheque. Entry is made in the register of OBC (or IBC) & from the register the no. of OBC (or IBC) is given on the cheque.
Procedure of clearing the cheques
Pay in Slip The customer fills pay in slip, this slip is just like deposit slip. The cheque number, date, amount, & account number must be written on this slip.
Stamping and Scrutinizing The officer on receipt of cheque and pay in slip will stamp the pay in slip with "Cheque Received" and give a portion of slip to customer and the remaining portion

is attached with the original cheque. The original cheque will marked with two stamps: i) ii) MCB Bank Limited Clearing Stamp
Before 3.30 P.M all cheques are counted and then scrutinized in bank wise and sent to clearing house.
Stamping the Instruments The instrument of payment accompanied by a pay-in-slip (cheque receipt) is received at the counter of the bank by the concerned officer who conducts strutting of the instruments. If no discrepancies are noted then the officer should sign the pay-in-slip & its counter foil. The counter-foil & the pay-in-slip should then be stamped in the following manner. i. The clearing stamp bearing the date of the next working day should be affixed on the face of the cheques. ii. Special crossing stamp containing "the name & branch name of bank" should also be affixed on the face of the cheques. iii. The third necessary stamp indicates the paying bank to "credit payee's account". It is the confirmation of outward clearing. iv. If "payee's account only" is mentioned on the cheque, the payee should sign on the back of cheque for endorsement of cheque to another person.
Foems of clearing
Clearing is of two forms:

i) ii) Local clearing Collection
Local Clearing By local clearing we mean collection of cheques from the banks, which are member of clearinghouse within the city. Banks take responsibility by endorsing these cheques. Sort out these cheques bank wise; prepare the settlement sheet bearing the name of the bank and number of cheques with total amounts. There is a time for presenting the cheques in clearing house. If before that time cheques are not sent to clearing house. Then they will be delayed for next day. On the specific time gate of clearing house has been closed and nobody can enter into it. So next day bank will presents cheques in clearing house. Cheques sent to
clearing department must be debited to SBP and credited to customer account, and when bank receive back these cheques then debits customer and credits SBP. A simple example for understanding the entries made, is that, when cheque comes to clearing house from Citibank (e.g. any customer of Allied Bank Limited has made payment to a person who is customer of Citibank) then SBP will credit the Citi bank and debit the account of Allied Bank Limited because cheques are of Prime Commercial Bank Limited.
Collection

In case if any bank or branch of bank is not the member of the clearing house then bank present or receives cheques through collection. Its credit advices is made on SF-179 with 300 transaction code.
Items to be checked on clearing cheques
When cheques are received from the clearing following items should be checked immediately: 1. Cross stamp 2. Clearing stamp 3. Date (which should be current) 4. Endorsement stamp on backside 5. Amount in figures and words should be matched
NOTE Bank, which is sending the cheque, makes its stamp on backside so that other bank will pay him. This is called endorsement stamp when there is a stamp of SBP on front side then there is no need of endorsement stamp.
Cheque returned There may be a case when cheque is returned by the bank when it is received from clearing. There maybe any one or more than one reasons. These reasons are written on the slip, which is then attached with the returned cheque by marking (x) against that reason for which cheque is returned.

This slip is called cheque returned slip and contains following items: I. Cheque no. II. Amount of cheque, III. Name of a person who has drawn it and IV. Date
This cheque return Memo (SF-16) contains the list of following reasons: Refer to drawer Not arranged for Effects not cleared may be presented again Funds insufficient Crossed Cheque must be presented through a bank Payees discharge on revenue stamp required Post dated/ out of date Payment stopped by the drawer(s) Amount in words and figures differs Multination required banks guarantee Drawers signature differs from specific filled in this office Not drawn on us Alteration requires drawers signature in full Funds drawn against not yet received, present again Cheque incomplete Banks crossing/ clearing stamp required Advice not received, we shall, however, pay if the collecting bank guarantees disbursement Payees endorsement required

Payees endorsement irregular Other.
OUTWARD RETURNS PROCESS
CLEARING
Inward
Outward rR Returns Received from NIFT Agent Check Account Number of the Customer Posting Returns Sheet Prepared Informed to Customer
Re-lodged Cheques
Cheques Return to Customer

INWARD CLEARING
AND
INWARD RETURNS PROCESS
CLEARING
Outward
Inward Cheques Withdrawals

Scrutiny of Cheques and Stamps
Posting
Cancellation
Returns Marked
Transfer Stamp
Attach Return Memo
Send to Account Department
Return Voucher Prepared
Hand Over to NIFT Agent
Note: credit advices are made on SF-179 with transaction code 2242, and returned cheuqes advices are made the debit advice on SF-180 with transaction code 2293.
Remittance Department
Remittance is the monitory transfer from one place to another place or from one country to another country to fulfill the requirements of the customers by the order of the customer. MCB Bank carries out, on behalf of its customers the act of transfer of money, both Domestic and Foreign, from one place to another. This activity in whole is known as Remittance. DOMESTIC/LOCAL REMITTANCE The term Local Remittance means transfer of funds from one Bank/Branch to another Bank/Branch, within the country. For example MCB Ghalla Mandi Branch Gujranwala Branch accepts money from customer A and makes arrangement for the payment of the same amount of money to either the customer B or his order. In return for having rendered this service, the Bank charges a pre-decided sum known as commission or service charge. This commission or service charges differs depending upon the mode of transfer. The remittance (incoming and outgoing but only in local i.e. Pak rupee and within Pakistan.) is called local remittance. MCB Ghalla Mandi Gujranwala offers following banking instruments to its Customers.

TYPES OF FUND TRANSFER Demand draft Pay order Telegraphic/telephonic transfers Mail transfer Cross branch on-line transfer Branch to branch transfer through advice Travelers cheque Fund transfer through registered ATMs Fund transfer through virtual banking International fund transfer products Speed cash Money gram Remitt express Home remittance Swift
MCB FUND TRANSFER PRODUCTS Domestic International/Overseas
DOMESTIC FUND TRANSFER PRODUCTS 1) Demand 2) Pay order 3) Telegraphic / telephonic transfer 4) Mail transfer
Demand draft (D.D)

DEMAND DRAFT is a written order, drawn by one branch of a bank upon another branch of the same bank, or upon other bank under special arrangements to pay a certain sum of money to or to the order of a specified person Demand Draft is neither payable to bearer nor drawn on branches situated within the same city Parties Involved 1. Purchaser 2. Issuing or drawing branch 3. Drawee branch 4. Payee / beneficiary 5. Online cross branch transactions(CBT ) Precaution for issuance of drafts 1. There should be a branch at the place where payment is desired to be made 2. Full name of the payee should be mentioned 3. Amounts in words & figures should not differ Procedure of DD issuance 1. Filling the application (S.F 100 Revised) Annex A 2. Payment through cash or cheque 3. Entry in the DD issue register 4. Making the Demand Draft 5. Signing of the Demand Draft 6. Application of test
7. Preparation of advice & test application

Pay order (P.O) A PAYORDER is a written authorization for payment, made in a receipt form issued & payable by the bank, to the person named & addressed therein on his giving a proper discharge thereon Features It is issued by and drawn upon and payable by the same branch of the bank It is neither transferable nor negotiable & as such it is payable to the payee named therein It is in a receipt form & therefore, is payable only after obtaining a discharge of the payee on adequate revenue stamps PAY ORDER cannot be issued to a minor PAY ORDER is meant for banks own payment but in practice the se are also issued to our customers for making payments PAY ORDER is issued for payment within the same city.
Parties to a pay order 1. Purchaser 2. Issuing/Paying Branch 3. Payee
Online cross branch transactions (CBT)

This facility is only available for MCB branches only you can transfer funds from one branch to another branch of MCB. There is no completion that you have an account with the MCB bank but to whom the fund is transferred must have account with the bank.
First of all check the status of the branch where you want to sent the amount is it online or offline, if it is online than the transaction is made and the amount is transferred to the customers account The slip has two sides one is right and other is left .The left side is given to the customer for his record and the right side is taken by the bank.
Information Required The information required for the slip is
Write date on both sides of the slip Than the branch code where you want to send the amount Type of account Account number For credit of means the name of the person to whom you send the amount. Particulars of the depositor Name of depositor Account number (if available with the bank) CNIC No Address Telephone number Particulars (cheque / cash) Purpose of remittance means for what purpose you send the amount 210 fixed charges
Analysis of mcb bank
Analysis of financial Statements
General Analysis
Specialized Analysis
General Analysis
General analysis of bank contains solvency measure, return analysis, and market analysis.
Solvency Analysis
The ability of business to pay its long term debts There are two kinds of solvency i. ii. i. Periodic payment Original principle amount Periodic payment Periodic payment is the ability of a business to pay its fixed payment through its normal operating income in one year. ii. Original principle amount Original principle amount is the ability of a business to pay its original principle amount from its available resources Concerned years
Current year : Base year Items Involved :
2007 2006
Total debts

Total assets Total equity Long term debts
Solvency Analysis Ratio Debt Ratio 2006 0.88 Times Debt to equity ratio 0.04 Times 2007 0.86 Times 0.01 Times Favorable a)Long term debts by 70% b)Equity by 27% Results Favorable Reasons for change a) Total Assets by 20%
Equity Ratio
0.10 Times
0.11 Times
Favorable
a) Total Assets by 20%
Graphical presentation of solvency analysis
Debt Ratio
0.885 0.88 0.875 Times 0.87 0.865 0.86 0.855 0.85 2006 2007 0.86 0.88
Equity Ratio
0.112 0.11 0.108 0.106 Times 0.104 0.102 0.1 0.098 0.096 0.094 2006 2007 0.1 0.11
Debt to Equity Ratio

0.045 0.04 0.035 0.03 Times 0.025 0.02 0.015 0.01 0.005 0 2006 2007 0.01 0.04
Critical Analysis of Solvency The long term debt paying ability of company is favorable as it is shown by the ratios. All indicators of company are showing that company is in the situation that it can easily pay its debts. The reason of these favorable results is increase in earning assets of MCB. The bank has favorable impact about investments as companys debt decreased by11% and equity is increased by 27%. And there is a positive increase in sales of bank which shows that bank is using its resources properly. The solvency analysis of company provides an idea that the bank should focus on the optimal utilization of available funds instead of taking further debts or equity to get better

results of solvency which are presently favorable. It also shows that bank has higher long term debt paying ability as compared to previous year.
Profitability Analysis
Overall effectiveness of management OR The ability of business to generate returns for the owner The continued viability of any bank depends on its ability to earn an appropriate return on its assets and capital. Good earning performance enables a bank to fund its operations, remain competitive in the market and increase or decrease in market funds. In profitability measure for bank we calculate return analysis.
Return Analysis This analysis indicates the availability of profit against investment, total revenue or equity. Items Involved Total assets Operating assets Operating profit Net profit before interest and tax Net profit after interest and tax Operating expenses Equity Current assets Investment Deferred cost
Concerned years

Current year : Base year Return Analysis Name of Ratio 2006 ROA 3.55% 2007 3.7% Result Favorable Reason for Change a) Net 26% b) Total 20% ROI 9.24% 9.36% Favorable a) Net income before interest and tax 7% ROE 34% 33.61% Unfavorable a) Net income by 26% b) Equity by 27% by Assets by income by : 2007 2006
Graphical presentation of Return analysis
Return on Assets
3.75% 3.70% Percentage 3.65% 3.60% 3.70% 3.55% 3.50% 3.45% 2006 2007 3.55%
Return on Equity
34% 34% 34% Percentage 34% 34% 34% 34% 33% 2006 2007 33.61% 34%
Return on Investment
9.40% 9.35% 9.30% 9.25% 9.20% 9.15% 2006 2007 9.24% 9.36%
Critical Analysis For measuring the profitability of a company one measure is Return Analysis, which provides the idea about the generation of profit on resources, investment and equity. The banks analysis indicates effective utilization of its resources and investment to generate returns. However ROE > ROI > I, it shows the ROI is more than the market fix return which is favorable for company. The debt position of company indicates that the bank is using high amount of debts in the current year as compared to previous year. MCB has also increased its equity position.

To get the proper response from the investor the bank should increase its ROE. The reason for unfavorable change in ROE is that the increase in net profit after interest and tax is less than the increase in equity. Which means that bank is not earning much on equity.
Marketability Analysis/ Prospective Investor Analysis

Marketability Analysis shows the strengths of the share of business in the market
Items Involved Total equity Number of shares outstanding Earning available for common stock holders Interest Dividend per share Earning Per share Market price per share Book value per share
Concerned Year Current year: 2007 Base year Marketability Analysis Name of Ratio Price Earning Ratio Book Value Ratio Market to Book 3.12 5.53 Favorable a) Increase in market price by 63% 65.27 72.28 Favorable a) Increase in total equity by 27% 10.52 Times 16.46 Times Favorable a) Increase in market 2006 2007 Result Reason for Change : 2006
price by 63%

Value Ratio
Graphical presentation of Marketability analysis

18 16 14 12 Times 10 8 6 4 2 0 2006 74 72 70 68 66 64 62 60 2006 2007 65.27 72.28 2007 10.52 16.46
Price Earning Ratio
Book Value Ratio

6 5 4 3 2 3.12 1 0 2006 2007
Market to Book Value Ratio
5.53
Critical Analysis The marketability of company shows the strength and growth of companies share in the market. The indicators calculated shows that the strength of companys shares in market is increasing in comparative years. It means the capital gain which is one part of the return is favorable for the company and for the investor as well. Return to Investor Name Ratio Earning Per Share Dividend Yield Dividend Payout Ratio 30.98 51.44 Favorable 0.03 0.03 Favorable 23 24.30 Favorable a) Increase in net of 2006 2007 Result Reason for Change
income By 26% a) Increase in dividend per share a) Increase in EPS by 4% b) Increase in dividend per share 72%
% earning Retained
of 69.02
48.56
Favorable
a) Increase in EPS by 4% b) Increase in dividend

per share 72%
Graphical presentation of Return to Investor analysis

24.5 24 23.5 23 22.5 22 2006 0.035 0.03 0.025 0.02 0.015 0.01 0.005 0 2006 2007 0.03 0.03 2007 23 24.3
Earning Per share
Dividend Yeild

60 50 40 30 51.44 20 30.98 10 0 2006 80 70 60 50 40 30 20 10 0 2006 2007 69.02 48.56 2007
Dividend Payout Ratio
Percentage of Earning Retained
Critical Analysis The investors also consider the return from the company while investing in the company. The indicators calculate shows that all the indicators are favorable. It means the return available for investor has increased in comparative years. It also shows that paying ability of business has also risen up, it means that the short term goals of investors has achieved in the concerned year.
Specialized Analysis
Specialized analysis is done to check the profitability and the efficiency of Bank. In this analysis we calculate the following ratios: Earning assets to total assets Return on earning assets Net margin to earning assets Loan loss coverage ratio Deposit time capital Loan to deposit
Earning assets to total assets
For 2006 84.59%
For 2007 82%
Change Unfavorable
Reason for change a) Earning 16% b) Total Assets % 20 Assets
Earning Assets to Total Assets

85.00% 84.50% 84.00% 83.50% 83.00% 82.50% 82.00% 81.50% 81.00% 80.50% 2006 2007 82% 84.59%
Comments

This ratio indicates the activity of ban, i.e. how well management put its assets to earn direct earning. The comparative analysis of ratio of MCB shows that it is unfavorable for the bank. The reason of the change is more increase in total assets which shows that bank is not properly utilizing its earning assets. This change is because of increase in operating fixed assets and other assets while the bank needs to increase its earning assets in order to earn more out of its assets.
Return on earning assets
For 2006 6.39%
For 2007 6.32%
Change No change
Reason for change a) Earning Assets 16% b) Net profit before tax by 15% by
Return on earning assets

6.40% 6.38% 6.36% 6.34% 6.32% 6.30% 6.28% 2006 2007 6.32% 6.39%
Comments

The analysis of MCB banks return on earning assets shows almost no change. After the analysis it is observed that bank has performed well just like 2006. The net profit before tax of bank has also been increased by 15%, which is because of increase in interest income. Earning assets is increased by 16%. In this year, the bank has also increased investments and advances which ultimately increased the banks profitability.
Net margin to earning assets
For 2006 7.34%
For 2007 7.10%
Change Unfavorable
Reason for change a) Earning Assets 16% b) Net margin by
increased by 13%
Net margine to earning assets

7.40% 7.30% 7.20% 7.10% 7.00% 6.90% 2006 2007 7.34% 7.10%
Comments This ratio shows another profitability measure of MCB bank. The calculation of ratio shows unfavorable results because increase in net margin is less as

compared to increases in earning assets. This ratio also provides the strength of bank to manage the spread of interest income over interest expense. The reason of unfavorable change is that bank has increased its interest income by 18%, while the change in interest expense is by 42%. The increases in interest expense is the hurdle sue to which bank is not in the position to increase its profitability.
Deposit time capital
For 2006 6.3 Times
For 2007 5.2 Times
Change Favorable
Reason for change a) Capital 35%
b) Deposits 36%
Deposit time capital

7 6 5 4 3 2 1 0
6.3
5.2
2006
2007
Comments This is a debt to equity ratio of bank. It is a two folded ratio because both high debt and high equity has their own features. The increase in equity means better solvency of bank. It shows that the bank can save money as bank is not required to pay interest on equity as they have to pay on deposits. This ratio also shows the good credit rating of bank. This increase in

deposits and capital shows the more availability of cash to give loan to the customers and Bank can increase its return.
Loan to deposit
For 2006 0.85 Times
For 2007 0.75 Times
Change Unfavorable
Reason for change a) Loans b) Deposits 0.31% 36%
Loan to Deposit
0.9 0.85 0.8 0.85 0.75 0.75 0.7 2006 2007
Comments It is asset over liability ratio. It shows the assets available to against each liability. This ratio shows the decrease in assets available against each liability. This shows the increase in deposits of bank while bank is not properly utilizing its deposits to give loans due to which they may not earn the desired level of revenue.
SWOT ANALYSIS
SWOT analysis is a simple framework for generating strategic alternatives from a situation analysis. It is applicable to either the corporate level or the business unit level Strengths Excellence in services is key to success of MCB. 1000+ branches nationwide. MCB ATM network is the largest in Pakistan. MCB Pak Rupee Travelers Cheque is the Market leader. MCB consumer banking provides customers with innovative saving products and services. In 2003 MCB declared as the best bank of Pakistan. In 2005 MCB achieves Best Domestic Commercial Bank Award. MCB is having the advantage of highly committed employees. No charges from MCB to MCB transaction from debit card. Rs.15 per transaction for using ATM of other banks More than 27,000 individual virtual banking users.
More than 130 corporate virtual banking users.
More than 60,000 mobile banking users.

More than 7,000 registered call center customers.
Weakness Small and congested space creates problems for customer to get their services. Capital has been decreased as compared to previous year. There are no special arrangements for rewards & special incentives based on the performance of employees. Due to lack of staff customers have to wait for getting their services. Record keeping system is not up to the mark due to which problem of time management occurs. Late sitting (at Gujranwala branch) is the major issue in the work life of the employees due to which they are unable to maintain a healthy balance between their work life and family/social life.
Opportunities
Government incentives and policies conducive for private investment in Commercial banking. Opportunity for the exiting products and services with new features, design and facilities. Opportunity for worldwide banking commercial and corporate banking services. General public awareness (especially in rural areas) about importance of commercial banking. Up gradation of small branches Extensive training and development program
Threats
Entrants of new local and international banks can reduce their sales Bargaining power of customer Threat of substitute Increase in kibor rates Low charges that are provided by other banks to the customers is also a threat for MCB.
Problems
During my internship in MCB I found following problems: 1 No segregation of departments 2 Limited capacity of building 3 Lack of training facilities for employees 4 Sitting problem for employees 5 Lack of staff for members 6 No half day 7 No good dealing with customers 8 Lack of marketing expertise 9 No time management 10 Machinery not up to date 11 No proper placement of documents 12 Congested environment 13 Lack of motivation of employees 14 Switchover rate is very high
Recommendations and Solutions

MCB is leading bank in Pakistan and it has the advantage of largest branch network. They need to encounter certain changes in their branch so that they can attract more customers. First of all, they need to expand the building for their operations. Due to small building customers have to face many problems. MCB is already doing their best to attract more customers but they should introduce high profit schemes with low maturity period so that customers submit more deposits in MCB. It is a competitive era and MCB is facing high competition. They should develop research department region wide so that they can easily analyze their competitors strategies and then develop new products accordingly or they can bring improvements in their existing products. Every employee of the bank should know their responsibilities and duties and should perform properly. Recruitments should be strictly on basis of merit and they should train every employee according to the job he or she is going to perform. Refresher courses must be conducted in order to train the employees. Customer services department needs more attention at the bank because it is overloaded. Management should work on this problem and try to hire more people for customer service dept. Bank needs to use more marketing channels to make the public aware of its products and services. In the presence of intense competition Bank has to realize the importance of marketing.
CONCLUSION
From the all above discussion, I come to know that MCB is a financially strong bank. It is a stable bank hence depositors are attracted toward it. Services of this bank are ethically proven and reliable in nature. Decision-making is well structured in this bank. The bank is increasing its operations and scope of business. Sales of bank are increased to a great extent. Profits are not such increased but assets of bank are increasing every moment. Bank is paying a very good dividend per share. In view of SWOT analysis, bank has good strength and less weakness. There are equal opportunities and threats to bank. It is on bank to use the opportunity and reduce the threat.
REFERENCES:
MCB Operations Manual MCB Credit Manual www.mcb.com.pk
Stephen P.Robbins,Management, San Diego State: San Diegopage no: 220-245.

.and in the end Id like to thanks once again to all the staff of MCB who helped me even more than these web sites and manuals in my learning and compiling my report.
Accounting:
Accounting is the art of recording, classifying, and summarizing in terms of money, transactions and events and interpreting the results thereof.

Administration:
The management and disposal, under legal authority, of the estate of an intestate, or of a testator having no competent executor.
Audit:
It is a practice by which some subject of interest is examined by independent and professionally qualified person and report is presented to the owners.
Attitude:
Evaluative statements, either favorable or unfavorable, concerning objects, people or events. A way of thinking or behaving.
Absenteeism:
The failure to report to work and job satisfaction.
Activities:
The time or resources needed to progress from one event to another.
Authority:
The right inherent in a managerial position to tell people what to do and to expect them to do it.
Billing:
The relative importance of a performer or act as reflected in the advertisements.
Bibliography:
References, literature cited.
Communication:

The transfer and understanding of meaning.
Customer:
Anyone who buys the stuff we produce.
Competitors:
Two or more parties selling same goods in the same market.
Control:
The process of monitoring activities to ensure that they are being accomplished as planned and of correcting any significant deviations.
Comprehensive:
Understandable, including all or many kinds of people or things.
Career:
A sequence of positions held by a person during his or her life time.
Centralization:
Chief, middle point of the part.
Defective:
Having a defects, imperfect, mentally defective, not quite same.
Department:
One of the several divisions of any business, distinct division of a business.
Development:
New stage which is the result of development.
Data:
Raw, unanalyzed facts.
Decision:
A choice of two or more alternatives.
Exploiting:
Use or develop resources, use a person or things selfishly.
Envisage:
To view, to ponder over.
Evolution:
Evolving, gradual change in to something different.
Flexibility:
Quality of being flexible.
Feed back:
Opinion.
Grant:
Something granted specially a sum of money, allow someone what he has asked for.
Hire:
To appoint someone (employee) on a work (job).

Independent:
Free not dependent upon someone.
Job analysis:
An assessment that defines job and the behavior necessary to perform them.
Job rotation:
Job design technique in which employees are moved between two or mere jobs in a planned manner.
Liability:
All those debts, which are payable by a business to its proprietor and outsiders.
Leading:
The process of influencing others to engage in the work behaviors necessary to reach organizational goals.
Manager:
Someone who works with and through other people by coordinating their work activities in order to accomplish organizational goals.
Mission:
Aim, parties send abroad for special purpose.
Motto:
Phrase or a short sentence for publicity.

Management:
Coordinating and overseeing the work activities of others so that their activities are completed effectively and efficiently.
Need:
An internal state that makes certain outcomes appear attractive.
Obsolescence:
Out dated words, methods etc.
Opportunities:
Positive trend in external environment factors.
Organization:
A deliberate arrangement of people to accomplish some specific purpose.
Outcome:
The desired results of input.
Performance:
The end result of an activity.
Policy:
A guideline for making decision.
Purchase:
Obtain something in return for money.
Planning:
Scheme, program.
Price:

Physical or mental cost at which something is obtained.
Quality:
The ability of a product or services to reliably do what its supposed to do and to satisfy customer expectations.
Quotation:
A statement of price, something quoted, quoting.
Research:
Careful inquiry for discovering new factors.
Recommendation:
Advice, statement of favorable suggestions.
Supervisor:
Caretaker, one who keeps a check on employees.
Strength:
Power, vagour, energy.
Supplies:
Provide something needed by someone.
Subordinates:
Inferior in rank, person who works under another.
Tool:
Any hard implement used by workmen.
Tax:
Fee or charges or any sum or amount payable under income tax ordinance, 2001.
Threat:
Sign of coming trouble.
Training:
To enhance the skills of people.
Vision:
Something seen in imagination, imaginative insight.
Weight:
Heaviness of something.
Weakness:
Activities that an organization does not do well or resources it needs but does not process.

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INTERSHIP REPORT ON MUSLIM COMMERCIAL BANK LTD

INTERSHIP REPORT ON MUSLIM COMMERCIAL BANK LTD

INTERSHIP REPORT ON MUSLIM COMMERCIAL BANK LTD

INTERSHIP REPORT ON MUSLIM COMMERCIAL BANK LTD

INTERSHIP REPORT ON MUSLIM COMMERCIAL BANK LTD

INTERSHIP REPORT ON MUSLIM COMMERCIAL BANK LTD

INtroduction of History Of Banking

INTERSHIP REPORT ON MUSLIM COMMERCIAL BANK LTD

INTERSHIP REPORT ON MUSLIM COMMERCIAL BANK LTD

INTERSHIP REPORT ON MUSLIM COMMERCIAL BANK LTD

MCB Bank LTD INTRODUCTION

INTERSHIP REPORT ON MUSLIM COMMERCIAL BANK LTD

MCB BANK TODAY

YEAR 2006 COMPLIANCE

INTERSHIP REPORT ON MUSLIM COMMERCIAL BANK LTD

INTERSHIP REPORT ON MUSLIM COMMERCIAL BANK LTD

INTERSHIP REPORT ON MUSLIM COMMERCIAL BANK LTD

INTERSHIP REPORT ON MUSLIM COMMERCIAL BANK LTD

INTERSHIP REPORT ON MUSLIM COMMERCIAL BANK LTD

OUR CORE VALUES

INTERSHIP REPORT ON MUSLIM COMMERCIAL BANK LTD

INTERSHIP REPORT ON MUSLIM COMMERCIAL BANK LTD

Mian Mohammad Mansha Chairman

S.M. Muneer Vice Chairman

Atif Bajwa President & Chief Executive

Tariq Rafi Director

INTERSHIP REPORT ON MUSLIM COMMERCIAL BANK LTD

Mian Raza Mansha

Mian Umer Mansha

INTERSHIP REPORT ON MUSLIM COMMERCIAL BANK LTD

Dato Mohammed Hussein

Muhammad Ali Zeb

Mr. Aftab Ahmad Khan

Mr. Abdul Farid Bin Alias

INTERSHIP REPORT ON MUSLIM COMMERCIAL BANK LTD

ORGANIZATIONAL SETUP OF MCB

PROVINCIAL HEAD QUARTERS

NWFP & AZAD KASHMIR

INTERSHIP REPORT ON MUSLIM COMMERCIAL BANK LTD

INTERSHIP REPORT ON MUSLIM COMMERCIAL BANK LTD

Accounts Opening CFO

Cash Department Billing Department

INTERSHIP REPORT ON MUSLIM COMMERCIAL BANK LTD

PRODUCTS AND SERVICES

MCB PERFORMANCE AREAS

CREDIT DEPATMENT: Fund base facilities. Non fund base facilities.

INTERSHIP REPORT ON MUSLIM COMMERCIAL BANK LTD

SERVICES AT THE TOUCH OF THE BUTTON:

WHAT ACCOUNT YOU WANT TO USE:

INTERSHIP REPORT ON MUSLIM COMMERCIAL BANK LTD

INTERSHIP REPORT ON MUSLIM COMMERCIAL BANK LTD

INTERSHIP REPORT ON MUSLIM COMMERCIAL BANK LTD

INTERSHIP REPORT ON MUSLIM COMMERCIAL BANK LTD

INTERSHIP REPORT ON MUSLIM COMMERCIAL BANK LTD

INTERSHIP REPORT ON MUSLIM COMMERCIAL BANK LTD

INTERSHIP REPORT ON MUSLIM COMMERCIAL BANK LTD

INTERSHIP REPORT ON MUSLIM COMMERCIAL BANK LTD

INTERSHIP REPORT ON MUSLIM COMMERCIAL BANK LTD

24 Hour Cash Withdrawal:

INTERSHIP REPORT ON MUSLIM COMMERCIAL BANK LTD

INTERSHIP REPORT ON MUSLIM COMMERCIAL BANK LTD

By using the MCB Mobile Banking facility.

Easy steps that guide you through getting Balance Information

INTERSHIP REPORT ON MUSLIM COMMERCIAL BANK LTD