Cisco WebEx Connect Release Notes

Version: Date: 6.5.x May 2010

These release notes describe the Cisco WebEx Connect 6.5.x new features and known issues: Whats New in This Release? Known Issues/Limitations

Whats New in This Release?

Cisco WebEx Connect user interface enhancements

Reordering groups in the contact list: You now have the option of changing the order of groups on your contact list. Groups are preset to sort alphabetically, but you can also reorder them in a custom order. When you have unchecked the Sort Groups Alphabetically option in the View menu on the contact list, you can easily drag and drop a specific group to a new position.

Presence enhancements: Quickly and easily change your presence status using keyboard shortcuts. You can now also manage your presence in the File menu on the contact list.

Whats New in This Release?

A key feature in Cisco WebEx Connect allows you to view the presence status of other Cisco WebEx Connect users that are not on your contact list but are participants in meeting events listed in the Calendar tab or members in spaces that you are also a member of. Improvements to temporary presence extend the ability for you to view the presence status of Cisco WebEx Connect users in both your domain and other domains within the same organization.

Simplified Add Contacts experience: Finding a contact to add to the contact list has never been easier. The improved Add Contacts interface allows you to easily search the companys Cisco WebEx Connect user directory to locate the desired contact. If the Cisco WebEx Connect username of the contact is already known or you wish to add a screen name from the AOL Instant Messenger (AIM) network, you can quickly enter this information. (Support for AIM federation is required in order to add and communicate with contacts on the AIM network.)

New languages supported: Cisco WebEx Connect is now available in the following languages:

o o o o

Chinese (Simplified) English French German

o o o

Italian Japanese Spanish

Cisco WebEx Connect can be installed in any of the languages in the previous list. In addition, once Cisco

Whats New in This Release?

WebEx Connect is installed, you can easily change the selected language. Improved emoticons: The emoticon images have a fresh new look, as shown in the following image:

Windows 7 32-bit and 64-bit support: Cisco WebEx Connect supports both 32-bit and 64-bit Windows 7 platforms. Cisco Unified Communications Integration for Cisco WebEx Connect (Cisco UC Integration) version 7.1.6 is required for Unified Communications functionality. Accessibility enhancements: Keyboard navigation support has improved for the contact list, conversation windows, and overall instant messaging (IM)-related functionality. High-quality video calls: Video resolution (640x480) and quality (H.264 AVC) has improved, offering standard or full-screen video, at up to 30 frames per second. Concurrent conference and meetings: The concurrent operation of WebEx meetings and Cisco WebEx Connect-integrated audio conference sessions is now supported, allowing you to switch from adjacently scheduled conversations and meetings more successfully. Conversation menu item consistency: Cisco Unified Communictions Integration for Cisco WebEx Connect (Cisco UC Integration) functionality is available for all tabs of the conversation window, as long as those features are turned on for you. CUCI v7.1.4 backward-compatibility: If you currently have installed the Cisco UC Integration component version 7.1.4 installed, you are not required to upgrade to version 7.1.6 to maintain Cisco UC Integration functionality in Cisco WebEx Connect version C6.5.1. Phone tab clean-up: The Phone tab in Cisco WebEx Connect with Cisco UC Integration no longer displays the time and date, allowing more room for device selection. Support for dialing plus sign: When you paste or type the plus sign (+) into the Phone tab, it now appears correctly.

Cisco Unified Communications Integration for Cisco WebEx Connect Enhancements

Whats New in This Release?

Cisco WebEx Connect Web IM

Cisco WebEx Connect version C 6.5.1 includes the first release of Cisco WebEx Connect Web IM, which is available by using a web browser. It includes all the instant messaging (IM) features that are available in Cisco WebEx Connect, including contact list management, presence, profiles, one-on-one IM, and group chat. WebEx meeting reminders are also supported. The most important features are discussed briefly below. For more details about these features, refer to the online help:

Contacts: The contact list includes your contacts, personal groups, and directory groups. You can view the presence status for each of your contacts and communicate with them. You can also view the picture of your contact and status for each. In addition, if your contacts are offline, they can be listed within the group they belong to. Outstanding invitations, if any, are shown in a separate group.

Contact list menu options: The contact list has two menus:

o o

The View menu, which controls how your contact list is displayed. The Actions menu, which allows you to take actions related to your contacts, groups, and communications with them.

Whats New in This Release?

Right-click menu: When you right-click a contact name, can perform additional actions related to the contact.

Add contacts and groups: You can add contacts and groups with a single action from the contact list. You can add contacts by selecting names from a directory (if that feature is turned on) or by typing their email addresses. When you add contacts, you can assign them to an existing personal group or create a new group for them.

Whats New in This Release?

You can add personal groups as well as directory groups (if that feature is turned on) from the same window.

Status messages: The web client supports the following presence status messages: Available, Away, and Do Not Disturb. You can also change your status message easily from the list, and you can store up to five custom status messages for the Available and Away presence states. One-to-one IM sessions and group chat sessions: You can chat with a contact simply by double clicking on the contacts name. A separate chat window opens and allows you to chat easily with the person. You can use emoticons and you can also turn on a typing indicator to make it clear when you are typing text. Timestamps are clearly displayed with text messages at intervals of one minute for continuous messages from the same person or when a new message arrives from another person. Clear visual elements indicate incoming messages, active windows, and inactive windows.

Whats New in This Release?

You can minimize IM windows at the bottom of the page. A minimized window shows an incoming message alert when there is a new message. You can click on the minimized window to restore it again.

Group chat: You can expand a one-to-one IM session into a group chat session by inviting users from the IM window or from the contact list. The group chat session opens in a new window and you do not lose your individual IM sessions. The Group chat window clearly shows the people who have joined the session as well as those who were invited but have not yet joined.

Profile: You can specify your profile information, including uploading pictures (if your administrator has turned on that feature). You also can also view the profile information in the contact business card for each of your contacts by moving the pointer over their name.

Whats New in This Release?

Preferences: You can add and edit your preferences from a simplified menu that includes the following options:

o o o o

Notifications: Contact invitations and sounds Privacy: Contact business card, blocking WebEx Meetings: Host accounts, One-Click meetings Security: Change password.

WebEx meetings: Reminders for WebEx meetings appear in your Cisco WebEx Connect Web IM page 15 minutes before the start time. You can click the link to see the meeting details and you can also start or join a WebEx meeting directly from the reminder. Browser support: Cisco WebEx Connect Web IM supports the following browsers:

o o o

Internet Explorer 7.0 and 8.0 Firefox 3.0 and 3.5 Safari 4.0

Whats New in This Release?

Instant message session logging and archiving

Instant message (IM) session logging and archiving is a new functionality that has been introduced in version C6.5.1. It allows you to log IM server-side sessions that users in your organization exchange with each other or with users outside you organization (if you permit IM sessions with external users). The logged IM sessions can then be sent to be archived to an Archival store for auditing purposes. In most cases, logging and archiving is done primarily to comply with enterprise's information audit policies. The logged messages are only stored temporarily in the Cisco WebEx Data Centers until they can be sent to an archival store for permanent storage. The messages are deleted from their temporary store once they are delivered to the archival store. The following archival solutions are supported:

Iron Mountain DRC-CM Global Relay Message Archiver Secure SMTP Service: This option allows you to configure a SMTP server to receive IM sessions as emails. This allows the IM sessions to be part of the same archival as your emails, enabling you to use the same archival and auditing solution that you use for email.

Iron Mountain DRC-CM and Global Relay Message Archiver are SaaS-based message archiving services. Administrators can configure archiving endpoints in the Cisco WebEx Connect Administration Tool, and can also set up users to have their IM sessions logged. Cisco WebEx Connect Administrative Tool Enhancements

Link to change forgotten password: When administrators sign in to the Cisco WebEx Connect Administration Tool (www.webex.com/go/connectadmin), if they forget their password, they can use the Forgot Password link to change their password. Simplified toolbars: The user management and group management toolbars have fewer buttons to show the most-used actions, and the less frequently-used actions have been moved to the More Actions menu. User search: The text and icons for user search options have been simplified to make it easier to select search options and specify search keywords. Configuration TabIM Archiving: A new interface allows IM archiving endpoints to be set up and managed. Policy EditorSimplified Action Editor: The Simplified Action Editor displays a dialog box with radio buttons, which simplifies disabling of selected capabilities. When the administrator selects Advanced Options, the previous Action Editor appears. View users by Cisco Unified Communications cluster: Cisco Unified Communications clusters are logical configuration blocks that administrators can set up in the Cisco WebEx Connect Administration Tool. These clusters are designed for allocating groups of users to physical Cisco Unified Communications environments and automating the client configuration process. Administrators can view a list of the users

Whats New in This Release?

assigned to each group by selecting the View Cluster Users icon for each cluster.

SSO Enhancements

Customer Security Assertion Markup Language (SAML) metadata: Configuring Security Assertion Markup Language (SAML) single sign-on (SSO) to Cisco WebEx Connect is now significantly easier for customers. Customers should retrieve a SAML 2.0 IdP metadata file from their Identity Management System (IDMS). On the Cisco WebEx Connect Administration Tool Federated Web SSO Configuration page, an administrator can import the IdP metadata file, automatically upload the encoded Organization Certificate, and set the following SSO parameters:

o o o o

Issuer for SAML (IdP ID) Customer SSO Service Login URL AuthnRequest Signed checkbox Destination

Administrators can also use Cisco WebEx Connect Administration Tool to export a SAML 2.0 SP metadata file to be uploaded to the organizations IDMS to automatically set SSO parameters. This SP metadata file will include the encoded WebEx Certificate used to sign the AuthnRequest and Single Logout request along with the following parameters:

o o o o o

WebEx SAML Issuer (SP ID) AuthnRequest Signed AssertionConsumerService Organizationset to Cisco WebEx ContactPerson

Partner SAML Metadata: Partner organizations can also configure SSO to their customer organizations using SAML metadata files. Partners should retrieve a SAML 2.0 IdP metadata file from their IDMS. On the Cisco WebEx Connect Administration Tool Partner SSO Configuration page, administrators can import the IdP metadata file and automatically upload the encoded Partner Certificate and set the following SSO parameters:

o o

Partner Issuer (IdP ID) Partner User Login URL

Administrators can also use the Cisco WebEx Connect Administration Tool to export a SAML 2.0 SP metadata file that can be uploaded to the partners IDMS to automatically set SSO parameters. This SP metadata file includes the encoded WebEx Certificate along with the following parameters:

o o o o

WebEx SAML Issuer (SP ID) AssertionConsumerService Organizationset to Cisco WebEx ContactPersonset to Cisco WebEx

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Whats New in This Release?

Removed dependency between SSO and FTP Directory Integration: Administrators can now turn SSO and FTP Directory Integration functionality on or off independently. If FTP Directory Integration is turned on and SSO is not turned on, the Cisco WebEx Connect Administration Tool allows users to reset their passwords. New fields in user import and export of comma-separated values (CSV) files and SAML Auto Account creation The following fields have been added to the Cisco WebEx Connect Administration Tool User imported or exported comma-separated values (CSV) file and SAML Auto Account creation assertion:

o o o
Discontinued features

employeeId (CSV) / employeeid (SAML)a customer-specified unique identifier for each Connect user that cannot be changed. Same as the userssoid field in FTP Directory Integration. imloggingenabledBoolean field that determines whether to log IM messages. imloggingendpointname

Access to the Cisco WebEx Connect Administration Tool from within Cisco WebEx Connect (MyWebEx): Administrators can now use the Cisco WebEx Connect Administration Tool only by pointing to http://www.webex.com/go/connectadmin. The Cisco WebEx Connect Administration Tool is no longer available from the MyWebEx tab in Cisco WebEx Connect. Calendar and To-Do widgets: The Calendar and To-Do widgets are no longer supported for Cisco WebEx Connect users. These widgets are also no longer listed in the widget library. If users had previously added these widgets to a space, the widgets are no longer functional within the space. Users who try to access these widgets within the space receive a message that the widgets are no longer available.

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Known Issues/Limitations

Known Issues/Limitations
Language support issues for global users

Spaces features are available only in the English language. The desktop sharing floating icon tray is available only in the English language. When a user signs in to Cisco WebEx Connect in one language and switches to another language in the same session, any subsequent error messages are displayed in the language that was selected when the user originally signed in. The Cisco WebEx Connect Administration Tool is available only in the English language. Connect online help does not contain content about Spaces for languages other than English. Documents stored in spaces in the Files tab can be opened only in read-only mode in Microsoft Windows 7; these documents cannot be opened in Edit mode. This problem is caused by an issue with the Microsoft Windows 7 operating system. Currently, there is no estimate on when a patch will be available from Microsoft to correct this problem. Spaces features and Calendar tab elements are not keyboard accessible. The following Cisco WebEx Connect features are not available for Cisco WebEx Connect Web IM:

Windows 7 Support

Accessibility Cisco WebEx Connect features that are different or are not supported in Cisco WebEx Connect Web IM

o o o o o o o o o o o o o o

Spaces Calendar Offline messages Outlook integration Chat archive File transfer PCtoPC calling Video calling Audio conferencing Desktop sharing Scheduling a meeting Text editor Custom sounds Multiple languages (only English is supported)

The Idle, In Meeting, and In WebEx Meeting presence status messages are not supported. The Away status message is based on the amount of time the user is away from Cisco WebEx Connect Web IM. Meeting reminders appear only for the default site that the user has configured in Cisco WebEx Connect. Meeting information is cached every 30 minutes. If a meeting is scheduled after the last cache and start time, the reminder does not appear. Users cannot take a picture using a webcam for use in their profile. If a user invites contacts in a group chat to a meeting and that meeting has started, it is not possible to invite a new contact to that meeting automatically. If Directory Groups are turned on, and a user adds a Friendly Name for a contact who is also a part of a Directory Group, the contacts Friendly Name also appears in the Directory Group. In Internet Explorer, it may take a few minutes after a user logs in to display the presence information for contacts, especially if the Contact list is long.

In Internet Explorer 8, the word wrap feature does not work when typing a message in the IM window.

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Known Issues/Limitations

IM logging and archiving

If two windows are too close to each other or overlap, it may not be possible to move or close them. If the IM logging feature is turned on for a user, and the user has end-to-end encryption turned on, the endto-end encryption policy is turned off for the user. Users who have the IM logging feature turned on must use either Cisco WebEx Connect version C6.5.1 or Cisco WebEx Connect Web IM, even though users are currently not prevented from logging in to an earlier version of Cisco WebEx Connect. If the IM logging feature is turned on for a user, and the user also has an end-to-end encrypted IM session open with a user who does not have the IM logging feature turned on, when the logged user signs into Cisco WebEx Connect again, the user may receive the error An IM session cannot be established with this contact, because your security certificate is invalid. When this message appears, one of the users must close the IM session and start a new one. If the Cisco Unified Communications integration is turned on, dialing a non-existing phone number (111111111) results in the following additional message being logged: [<Time stamp>] 111111111: NOTE: Communications with loggeduser@mycompany.com are logged.

Cisco Unified Communications Integration

If a Cisco WebEx Connect version C6.5 user and a version C5.1 user are in an IM session with each other, both participants will receive two notifications (instead on one notification each). In an IM session between two logged users, the notification is not displayed when one of the logged users signs out, signs back in, and then starts an IM session with the same user.

Some Cisco WebEx Connect users who have earlier versions of Cisco Unified Communications Integration installed may have trouble logging in to Cisco WebEx Connect and may receive one or more of the following error messages:

cucsf.exe has encountered a problem and needs to close. Failed to sign in. Unknown error. Please contact your system administrator. Problem detected. System is recovering. Please wait.

This issue may be caused by some inaccurate certificate data in earlier versions of the Cisco Unified Communications Integration. To resolve this problem, install the latest version of the Cisco Unified Communications Integration. For more information, contact Support. Unable to search the Microsoft Outlook Global Address List for contacts Unable to send a message in Discussions within an open Space Cisco WebEx Connect username displayed in Desktop sharing Unable to receive message when signed in from both Cisco WebEx Connect and Psi The Add Contact dialog box has been simplified so that users searching for contacts to add to their contact lists can search only the Cisco WebEx Connect user database. Users are no longer able to search the Microsoft Outlook Global Address List (GAL) for contacts. If a user has a particular Space open for an extended period of time, the user may be unable to send a message in the Discussions tab. The workaround is to close the Space and reopen it to continue to participate in sending messages in the Discussions tab for this particular Space The ToolTip indicating who has control of the desktop sharing session incorrectly shows the contact username instead of the contact display name (for example, the First Name and Last Name). If you have signed in to Cisco WebEx Connect and to the Psi instant message application (http://psi-im.org/) at the same time and have set your presence status to Custom Away in Cisco WebEx Connect and to Away in Psi, you may not receive messages correctly on Cisco WebEx Connect.

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Known Issues/Limitations

Unable to view the business card of some contacts

You may not be able to view the business card of some of your contacts who are not part of your company or organization. This issue may occur if any of your contacts who are not in your organization have set their profile permissions to My Organization and/or My Network and your contact has not added you as a contact to their contact list. Checking the Allow users to set Show contact pictures in my contact list option in the Cisco WebEx Connect Administrative Tool causes the option Show contact pictures in my contact list to be unchecked for Cisco WebEx Connect users who are using a version earlier than build 5508 (version 6.1.0). The workaround for this problem is to uncheck the Allow users to set Show contact pictures in my contact list option and check the Show contact pictures in my contact list option in the Cisco WebEx Connect Administrative Tool. See the following illustration:

Compatibility of the Show contact pictures in my contact list option with previous versions of Cisco WebEx Connect

This workaround is not necessary once all users have upgraded to version 6.1.0 of Cisco WebEx Connect. Cisco WebEx Connect version 5.x and 6.0 functionality incompatibility The following Cisco WebEx Connect features do not work between Cisco WebEx Connect version C5.x and version C6: File transfer Group chat PC-to-PC call Video call Click-to-conference AES encryption Rich presence status messages (for example, In a WebEx Meeting, On a video call, and so on) Outlook Integration presence display (for example, the Outlook and Calendar event participant list):

o o

In C6, users cannot see the presence of C5 contacts (applies only to C5 contacts that are not on the C6 contact list) In C5, users cannot see the presence of C6 contacts (applies only to C6 contacts that are not on the C5 contact list)

Dragging and dropping a file If a user installs Cisco WebEx Connect and immediately starts Cisco WebEx Connect after the install, the user will to the IM input window not be able to drag and drop a file into the IM window to start a file transfer. The user must exit and then restart Cisco WebEx Connect. This issue only occurs on Cisco WebEx Connect running on Windows Vista. [332155] Dragging and dropping a file Dragging and dropping a file from the IM window that has been sent through the file transfer feature of Cisco from the IM window to the WebEx Connect to copy the file to the Windows desktop is not supported. [336684] desktop Presence for contacts in different organizations Presence data is displayed for all contacts you have added to your contact list. For a contact that you have not added to your contact list but appears in the Observer group, member panel in group chat and space window, and event participant list in the Calendar tab, You are able to see the presence data of that contact if the contact belongs in your organization. You are not able to see the presence data of that contact if the contact belongs in a different organization. [338436] If a C6 user invites a C5 user into a space, the C6 user cannot view the presence status of the C5 user. The same is true if a C5 user invites a C6 user to a space; the C5 user cannot view the C6 users presence. [326647] When uninstalling Cisco WebEx Connect on the Windows Vista operating system, the User Account Control dialog says that an Unknown Publisher wants to access your computer and asks if you want to allow it to continue. The Unknown Publisher should be listed as Cisco WebEx Connect. The user should click Allow and Cisco WebEx Connect will be uninstalled. [335193]

Presence display for Cisco WebEx Connect C5 and C6 Uninstalling Cisco WebEx Connect on Windows Vista

Desktop sharing on Windows If the Host of a desktop sharing session is running the Windows Vista operating system with their Windows color Vista scheme set to Window Aero, some areas of the desktop may not be visible to attendees of the desktop sharing session. [336491] Joining a WebEx meeting In some cases, if an invitee of a WebEx meeting tries to join a meeting, they may receive a Page not found error. If this error occurs in C6, the respective T26 or T27 WebEx Meeting Center service website may need to be updated with a service pack in order for the join feature to work correctly. [329857]

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Known Issues/Limitations

WebEx meeting username and password

After a user upgrades from Cisco WebEx Connect 5.1 to 6.0, the WebEx Meeting Center host account username and password stored in the Cisco WebEx Connect application will be lost. The user must enter the username and password again for the WebEx Meeting Center account in the Cisco WebEx Connect Settings menu. [340901]

Starting a WebEx meeting Users may not be able to start a new WebEx meeting if they start it immediately after joining a meeting that has after a previous meeting ends ended. If a user receives a WebEx meeting invitation, but the host ends the meeting before the user has joined the meeting, the user will receive an error when they click on the "Join" link. The user will then be unable to start a new meeting for 90 seconds. After 90 seconds, the user will be able to start a new WebEx meeting. [334225] Using a secure connection If a Cisco WebEx Connect user is using a secure connection with an encryption policy of either AES or SSL or SSL, and an unknown AIM user sends the Cisco WebEx Connect user an instant message, the Cisco WebEx Connect user will still receive the first message from the unknown AIM user, but subsequent messages sent by that user will be blocked. This issue occurs because the unknown user is automatically added as a temporary buddy, and the Cisco WebEx Connect application initially assumes the buddy has secure connection status until it determines that the buddy has not signed in with a secure connection. [312426] If the host of an audio conference does not have Microsoft Outlook set up on his or her computer, email invitations will not be sent to offline users to join the audio conference. [328447] If a user opens a space, opens a discussion topic, and initiates a PC-to-PC call, the Cisco WebEx Connect application may crash; however, this condition occurs only 1% of the time. [341591] If a file is open during a GSB switchover, the user may see a prompt for a username and password. If the error occurs, the user can simply close the file after seeing the prompt and then reopen the file. [340665] Storage use is calculated only when the user signs in and not afterwards, so if a user uploads documents, the total storage use amount will not include the storage used by the recently uploaded documents until the next time the user signs in. [334937] The Search feature has the following issues: Partial word searches are not supported. For example, searching for opi will not result in the word topic being returned, but opinion will be returned in the results. [339934] Mixed language search is not supported. [333547] [332947] Special characters are not supported in search queries. [301191] Online help will not work with FireFox 3.x [331181] Websites that redirect to another page are not supported in the Browser widget. [281478, 315677] IM LDAP groups (corporate groups) cannot be deleted. [311563] File upload will not work during failover to GSB. [335111] Cannot migrate Org from AOL to Jabber if Org has failed over to GSB. [341521]

Inviting offline users to audio conference Opening multiple items at the same time Username and password prompt from an open file Storage calculation

Search

Online help Browser widget IM LDAP groups File upload Org Migration from AOL to Jabber

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Known Issues/Limitations

Org Migration from C5.1 to C6.0

Some contacts may be missing after migrating from version C5.1 to version C6.0. At the time a user logs in to Cisco WebEx Connect version C5.1, the Cisco WebEx Connect application saves the users contact list data to the database. If a user adds new contacts to his or her contact list, this new contact data is not saved to the database until the user signs out of Cisco WebEx Connect and then signs in again. As a result, if the users company migrates from C5.1 to C6.0, those users who have added new contacts and have not signed out and signed back in to the C5.1 Cisco WebEx Connect application to save the newly added contact data to the database prior to migration will not see these newly added contacts when they use the C6.0 Cisco WebEx Connect application. To avoid this problem, it is recommended that customers be informed about this issue before their respective migration date, so they can notify their user base. All users who have added new contacts to the contact list will need to sign off the C5.1 Cisco WebEx Connect application and then sign in to the C5.1 Cisco WebEx Connect application before their company migrates Cisco WebEx Connect from C5.1 to C6.0. If a user does not follow this procedure, their newly added contacts will not be migrated to the C6 Cisco WebEx Connect application. [340925]

Cisco WebEx Connect Administrative Tool

The Cisco WebEx Connect Administrative Tool has the following issues: If an administrator signs in to the Cisco WebEx Connect Administrative Tool and then clicks the Back button in Internet Explorer 7, the Cisco WebEx Connect Administrative Tool is no longer available. [331839] When an administrator clicks the right click button in the Cisco WebEx Connect Administrative Tool, the right-click menu may appear in a different location instead of near the mouse cursor. [338492] The Cisco WebEx Connect administrator may not be able to navigate to some groups in Groups tab. In some customer implementations with directory integration, it is possible to have groups created at the same level as the default top-level group. However, the current Groups tab user interface supports navigation of only the default top-level group and the sub-groups under it. To locate groups outside the default top-level group, administrators can use the Search feature. [336930] When there are multiple groups with same name, the administrator will not be able to specify one or more of those groups for a user. In order to specify the group for the user, the administrator should rename the group name to a unique name and then try again. [341162] Users who register themselves for a Cisco WebEx Connect account may not receive a WebEx Meeting Center account if the number of WebEx Meeting Center accounts has exceeded the licensed limit. The user will be unable to start and join meetings. This condition occurs only for customers using the Cisco WebEx Connect integration to WebEx Meeting Center. To resolve this problem, contact your Cisco WebEx representative to increase the number of WebEx Meeting Center account licenses. [340655] Users cannot use keyboard controls to select items from a list (for example, the Country name list) in the registration page. Users can only use the mouse to select items from the list. [339440] On the Additional Information page of the registration page, when selecting the country code from the list for the Business Phone and Mobile Phone options, a flag icon appears next to the country name for most countries, and that flag also appears next to the phone number once the code has been selected; however, many countries do not have a flag icon listed, so no flag icon appears next to the phone number. [339398] Customers who have Cisco WebEx Connect integrated with WebEx Meeting Center should be aware of the following issues:

Registration page

Cisco WebEx Connect integration with WebEx Meeting Center

After Cisco WebEx Connect is integrated with WebEx Meeting Center, the user may not see their picture in the My WebEx My Profile page of the WebEx Meeting Center website, and may need to upload their picture again by going to My WebEx > My Profile. [336813] The users business phone and/or mobile phone number may appear correctly in Cisco WebEx Connect, but may not appear in the My WebEx My Profile page of the Meeting Center website. This problem typically occurs if there are special characters in the telephone numbers in the Cisco WebEx Connect user profile. To correct this problem, the user should make sure the phone number format in their Cisco WebEx Connect user profile conforms to the format required for the Meeting Center account profile. [335494] Administrators cannot activate the WebEx Meeting Center account within Cisco WebEx Connect for a user whose WebEx Meeting Center account has been deactivated. To activate the WebEx Meeting Center host account, the administrator must use WebEx Meeting Center Site Administration. [333378, 333075] When an administrator is changing a users status in Cisco WebEx Connect from Inactive to Active, the administrator may be unable to activate the WebEx Meeting Center account for that user. To activate the Meeting Center host account, the administrator must use WebEx Meeting Center Site Administration.

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Known Issues/Limitations

[331088]

Users will no longer see the Change Password link on the WebEx Meeting Center website or in WebEx Productivity Tools, because once Cisco WebEx Connect has been integrated with WebEx Meeting Center, users should change their password only from the Cisco WebEx Connect application, and use the same password for both Cisco WebEx Connect and WebEx Meeting Center. [329935]

Cisco WebEx Connect administrators who do not appear as administrators in the WebEx Meeting Center website can still create and manage Meetings accounts. [326973]

20062010 Cisco and/or its affiliates. All rights reserved. WebEx, Cisco, Cisco WebEx, the Cisco logo, and the Cisco WebEx logo are trademarks or registered trademarks of Cisco and/or its affiliated entities in the United States and other countries. Third-party trademarks are the property of their respective owners.

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