Firm Profile

Silkline Travel and Tours International

F-10 Markaz, Islamabad Ph: 051-2211005-6, Fax: 051-2211006 E-mail: iftikhar.a51@gmail.com Cell: 0314 5391985

Introduction/Background Silkline travel and tours international is an Islamabad based travel agency providing national and international air ticket and travel arrangement facilities to government/corporate sector and individual customers. The firm/agency is headed by Mr. Iftikhar Ahmad who is the CEO of the firm and has loads of work experience in the corporate sector. He worked in the banking sector for more than three decades and left the industry as an Assistant Vice president (AVP) of the Allied Bank of Pakistan. We are a continuously progressing firm, growing by leaps and bounds in a short period of time. The business growth rate for the last few months can be seen through the chart below and the credit goes to lots of our happy customers, both individuals and organisations.

60

50

40

30

20

10

0 Jul-11

Aug-11

Sep-11

Oct-11

Nov-11

Dec-11

Jan-12

Business Growth

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12% 13%

40%

15% 20%

Overseas Employment Promoters (OEP) Banks Private Customers

Non-Government Organisations (NGO's) Public/Government Sector

Business Distribution

Message from CEO We all have reservations about the quality of the customer service provided by the travel industry in our country. From my 32 years experience in the banking business, we completely understand the importance of customer satisfaction and endeavour to provide hassle free service to our customers. Our customers can rest-assure that they will get best possible tariff and quality service, whatever their travel demands maybe.

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Our People Chief Executive Officer (CEO) Mr. Iftikhar Ahmad Marketing Executives Dr. Huma Iram Ms. Zamara Riaz Ticketing Officers Mr. Farhan Ahmad Qureshi Mr. Muhammad Ali Our Ambition We aspire to become the best and the biggest travel service provider in the region. We have personnel with the right qualification for the respective jobs/tasks. Our educated workforce aim to provide unsurpassed and the finest quality services to our customers round the clock and across the globe. Let us plan your journey for you and we will take your travel experience to a different level.

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Services we offer Finding it difficult to decide a travel plan? Bombarded with lots of travel options and getting confused? Do not worry! Just let us know about your travel requirements from the comfort of your home or office and we will take the pain of exploring all the different travel opportunities for you. We provide the following major travel services: Air tickets for national and international travel Hotel bookings Services for official/business travel Services for leisure travel and holiday packages Umrah/Hajj

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We work with all the major airlines. Some of the prominent ones are as follows:

Pakistan International Airlines (PIA) Emirates Airlines Etihad Airways Turkish Airlines Shaheen Air Air Blue NasAir Saudi Airline Qatar Airways Air France Thai Air Kuwait Airways Gulf Air

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Prominent Clients at our Credit We provide services to government/non-government organisations, corporate sector like banks and overseas employment promoters, and private/individual customers. Some of our major clients are as follows: The Bank of Khyber SME Bank Limited Higher Education Commission of Pakistan (HEC) University of Engineering and Technology Taxila FATIMI International (OEP) First Select Pakistan, G4S (OEP) The Johanniter (NGO) Mantech-Arc Khozam International (OEP) Farishta Enterprises (OEP) R. S. Recruiting Agency (OEP) Sukhi (NGO) Strengthening Democracy through Parliamentary Development (SDPD) (NGO) and individual customers from organisations like; o o o o Telenor Huawei Serena Hotel ILO

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License

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M. O. U If you are an individual/organisation and want to purchase tickets from us on cash, you are more than welcome but we can even enter into a contract with you to purchase tickets on credit/reimbursement basis, offering you a discount of upto 1% on domestic flights and upto 2% on international flights, of the basic fare, if; The outstanding bills are cleared within a fortnight time, and The business amounts to Rs. .................... Million per month/quarter.

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How to find us We are located very close to the business hub (Blue Area) of the city but conveniently away from the chaos of the city centre traffic. Our complete postal address is as follows: Office No. 113, 1st Floor, Block No. 2G, Capital Business Centre, F-10 Markaz, Islamabad 44000, Pakistan.

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Take left turn just before the Shell petrol pump if you are coming from service road east. We are on the first floor of the building and the entrance to the floor is from the side of the building as highlighted in the map below. Ample parking spaces are available in front of the building throughout the day.

We are here

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Query Form Please mail your travel query by providing the details given below and we will get back to you as soon as possible with all the required information.

Personal Information

Name E-mail address Business phone Home phone Cell phone Fax number Delivery address

Passport*

Country of birth Name as it appears on passport Country of citizenship Number Expiration date

Visas* Air Travel Details

Country Expiration date Origin and Destination (city and country names) Travel Dates (for outward and return journey)

Airplane Travel Preferences

Position (e.g., aisle, window, centre) Location (e.g., forward, rear, wing, exit row, bulkhead, right, left) Hotel name or preferred rating (e.g. 3 stars, 5 star) Dates Required

Hotel Programs

Hotel Room Preferences

Type (e.g., suite, king, double, single)

* For international travel, please provide scanned copies of passport and visas

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Customer Feedback To help us better serve you, please provide us with your feedback by completing and returning this form at your convenience. Thank you!

Name Address E-mail Phone Fax Strongly Agree Agency responded promptly. Agent was courteous and professional. Agent was knowledgeable about the travel industry. Agent explored several options and offered the lowest fare according to my needs. Agent explained ticketing and fare options thoroughly. Agent explained airfare rules and restrictions thoroughly. Agent recommended appropriate lodging. Lodging reservations were accurate. Agent recommended appropriate ground transportation. Ground transportation reservations were accurate. Itinerary was accurate and was received promptly. My overall satisfaction with your service is high. I would recommend you to my friends. Additional comments: Agree Neutral Disagree Strongly Disagree

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SILKLINE TRAVEL AND TOURS INTERNATIONAL Ph: 051-2211005-6, Fax: 051-2211006 E-mail: iftikhar.a51@gmail.com Cell: 0314 5391985