COMPARATIVE STUDY OF HDFC BANK WITH OTHER PRIVATE BANKS IN DEHRADUN

SUMMER INTERNSHIP PROJECT REPORT 2012 Submitted for the partial fulfillment of the Requirement for the award Of MASTER OF BUSINESS ADMINISTRATION
SUBMITTED BY

VIPIN RAWAT
MBA 3rd SEM

UNDER THE GUIDENCE OF

Internal:- DR.A.C.PANDEY External:- Mr. VIJAY SINGH RAWAT
(Manager , HDFC BANK)

Department of Management

DEPARTMENT OF BUSINESS MANAGEMENT(H.N.BG.U)

DECLARATION

I hereby declare that this project report entitle COMPARATIVE STUDY OF HDFC BANK WITH OTHER PRIVATE BANKS IN DELHI has been completed based on actual study carried out by me. I am presenting an authentic record of mine. Our work is carried out under the guidance of Mr. Amitabh Gautam (Internal guide) for the fulfillment of the degree of POST GRADUATE DIPLOMA IN MANAGEMENT.

(Suraj Kumar)
Signature

Date:-11th aug 2012 Place:- ime, sahibabad.

ACKNOWLEDGEMENT

Completing a task is never a oneman effort. It is often the result of valuable contributors of a number of individuals in a direct or indirect manner, which helps in shaping and achieving an objective. Here we cannot resist the temptation of expressing our heartful thanks to those who have contributed greatly accomplishing this task. I am highly thankful to Mr. Abhitabh Gautam (Faculty of Management department). I would like to pay my gratitude to her kind attention, support and giving me an opportunity to research on COMPARATIVE STUDY OF HDFC BANK WITH OTHER
PRIVATE BANKS IN DELHI .

Also I want to pay my regards to Mr. Raj Kumar (SALES MANAGER.), Mr. Sudhir Kumar (Advisor) thanks for their guidance and full support during my training in HDFC Bank, Delhi. Again, I greatly appreciate the diligent support provided by all the faculty members of IME and my friends for their whole heart support and co- operation.

(SURAJ KUMAR)

INSTITUTE OF MANAGEMENT EDUCATION, SAHIBABAD.

DEPARTMENT OF MANAGEMENT

CERTIFICATE
This is certify that the summer training project title COMPARATIVE STUDY OF HDFC BANK WITH OTHER PRIVATE BANKS IN DELHI submitted by SURAJ KUMAR Roll no:- 110041 for the partial fulfillment of the PGDM (BATCH-11-13) embodies the bonafide work by him under my guidance.

Prof. AMITABH GAUTAM

Signature of the guide

DATE:- 11

th

aug 2012

PLACE:- ime, sahibabad.

TABLE OF CONTENTS
CHAPTER I
Objective of the Study

page no.
02 to 03

CHAPTER-II
Introduction (Company Profile). 04 to10

CHAPTER-III
Research Methodology Descriptive work on subtopics 11 to 12 13 to 65

CHAPTER-IV
Data Analysis& Data Interpretation. Findings. Limitations Conclusions 66 to 70 71 72 73

CHAPTER-V
Recommendations & Suggestions Annexure Bibliography.. Checklist of items 74 to 75 76 to 77 78 79

CHAPTER -I OBJECTIVE

OBJECTIVE OF THE STUDY

To know the services provided by the HDFC bank to compare the other private banks. (a) Comparative analysis of services of different banks in various aspects.

(b) To know the charges of various banks are charging for their services. To understand the private bank world and his advantage and disadvantage. To know the working style of the private bank .

CHAPTER-II

INTRODUCTION

INTRODUCTION

The Housing Development Finance Corporation Limited (HDFC) was amongst the first to receive an in-principle approval from the Reserve Bank of India (RBI) to set up a bank in the private sector, as part of the RBIs liberalization of the Indian Banking Industry in 1994. The bank was incorporated in August 1994, in the name of HDFC Bank Limited, with its registered office in Mumbai, India. HDFC Bank commenced as a scheduled Commercial Bank in January 1995.

Promoter
HDFC Bank is Indias premier housing finance company and enjoys an impeccable track record in India as well as in international markets. Since its inception in 1977, the Corporation has maintained a consistent and healthy growth in its operations to remain a market leader in mortgages. Its outstanding loan portfolio covers well over a million dwelling units. HDFC has developed significant expertise in retail mortgage loans to different market segments and also has a large corporate client base for its housing related credit facilities. With its experience in the financial markets, a strong market reputation, large shareholder base and unique consumer franchise, HDFC was ideally positioned bank in the Indian environment.

Capital Structure
The authorized capital of HDFC Bank is Rs.450crore (Rs.45 Billion). The paid up capital is Rs.282crore (Rs.28.2 Billion). The HDFC group holds 24.4% of the banks equity while about 13.2% of the equity is held by the depository in respect of the banks iss ue of American Depository shares (ADS/ADR Issue). The Indian Private Equity Fund, Mauritius (IPEF) and Indocean Financial Holding Ltd, Mauritius (IFHL), both fund advised by J. P. Morgan Partner, formerly Chase Capital Partners, together hold about 5.5% of the banks equity

Distribution Network
HDFC Bank is headquartered in Mumbai. The Bank at present has an enviable network of over branches spread over cities across the country. All branches are linked on an online real-time basis. Customers in 80 locations are also serviced through Phone Banking. The Banks expansion plans take into account the need to have presence in all major industrial and commercial centers where its corporate customer are located as well as the need to build a strong retail customer base for both deposits and loan products.

Management
Mr. Jagdish Kapoor took over as the banks Chairman in July 2001. Prior to this Mr. Kapoor was the Deputy Governor of the Reserve Bank of India.

The Managing Director, Mr. Aditya Puri has been a professional banker for over 25 years and before joining HDFC Bank in 1994 was heading Citibanks operations in Malaysia.

Technology
HDFC Bank operates in a highly automated environment in term of information technology and communication systems. All the banks branches have connectivity, which enables the bank to offer speedy funds transfer facilities to its customers. Multibranch access is also provided to retail customers through the branch network and Automated Teller Machines (ATMs).

Business Profile
HDFC bank caters to a wide range of banking services covering commercial and investment banking on the wholesale side and transactional branch banking on the retail side. The bank has three key business areas: -

A) Wholesale Banking Services:The banks target market is primarily large. It covers blue-chips manufacturing companies in the Indian corporate sector and to a lesser extent, emerging mid-sized corporate. For these corporate, the bank provides a wide range of commercial and transactional banking services, included working capital finance, trade services, transactional services, cash management, etc.

B) Retail Banking Services:-

The objective of the Retail Bank is to provide its target market customers a full range of financial products and banking services, giving the customer a one step window for all his/her banking requirements. The products are backed by world-class services and delivered to the customers through the growing branch network, as well as, through alternative delivery channels like ATMs, Phone Banking, Net Banking and Mobile Banking.

C) Treasury Operations:Within this business, the bank has three main product areas Foreign Exchange and Derivatives, Loan Currency Money Market & Debt Securities and Equities.

With the liberalization of the financial market in India, corporate need more sophisticated risk management information, advice and product structure.

Rating
HDFC Bank has its deposit programs rated by two rating agencies

Credit Analysis & Research Limited (CARE) Fitch Rating India Private Limited.

Corporate government Rating

The Bank was one of the first fort companies which subjected itself to corporate governance and Value Creation (GVC) rating by the rating agency, The Credit Rating Information Services of India Limited (CRISIL).

Awards and Accolades

Over the years, HDFC Bank has received recognition and awards from various leading organization and publication, both national and international. HDFC Bank was selected as the Best Bank-India 1999, Best Domestic Bank India 2000, Best Bank India 2001, Best Bank 2002 by Euro money, Best Domestic Commercial Bank India 1999, Best Domestic Commercial Bank 2000, Best Domestic Commercial Bank India 2001 Best Domestic Commercial Bank India 1999, Best Local bank In India 2002, Best Local bank In India 2003 by Finance Asia. In the October 2004 issue, Forbes Global selected HDFC Bank amongst the top 20 in the Forbes listing of the worlds best small companies. HDFC Bank was selected for The Economic Times Award Corporate Excellence for Emerging Company of the Year 2000-05 and as Business Indias Best Bank for the year 2005. For its use of information technology the bank has been recognized as a Computer world honors Laureate and awarded the 21st Century Achievement Award in 2006 for the Finance,

Insurance & real Estate Category by computer world, Inc., USA. HDFC bank was awarded the Best IT User award 2008 (Category: Banking) as per of the IT User Awards 2009 conferred by economictimes.com & Nasscom.

HDFC Bank is one of Forbes Global "Best Under a Billion"

In its issue dated October 27th, 2003, Forbes Global magazine has named HDFC Bank as one of the "Best under a Billion, 200 Best Small Companies for 2003". These 200 successful companies outside the US were selected from some 19,000 companies from Asia & Europe with annual sales below US$1 billion, based on profitability, earnings and sales growth. Forbes Global also talked to fund managers, analysts and industry watchers to spot these 200 best companies with brief operating histories but promising future.

HDFC Bank named Best Bank in India for 2003

HDFC Bank, one of Indias leading private sector banks, has been named the Best Bank in India for the year 2003 in a survey conducted by KPMG and leading business magazine, Business Today.

HDFC Bank named Best 2nd private Bank in India for 2011
In 2011 the HDFC bank stands the second most famous private bank in India. It means the HDFC bank is in 2nd position in India. The ICICI bank gets 1st position today by the leading business magazine, Business Today.

CHAPTER- III
RESEARCH METHODOLOGY

Research Methodology

Several characteristics of modern business encourage the use of marketing research by business. First, the suppliers of products and services need to be informed about the final consumer in order to market their products and services more effectively. Secondly, as a company grows and starts distributing its products in number of different markets, the managers of the company find themselves becoming more separated from the final consumers of their products. Managers need information from their final consumers in order to satisfy the consumers, managers need at least five such information topics, which are of great interest from them. These five topics are:

TARGET MARKET PRODUCT/SERVICES PRICE DISTRIBUTION PROMOTION

DISCRIPTIVE WORK ON THE STUDY

SOURCES OF INFORMATION:
It is one of the most complicated and tough jobs for my research work though I thoroughly enjoyed it. For data collection the primary and secondary sources of data collection were-

(1) Primary sources:

Main source of information is questionnaire with personal interview .

Questionnaire:
It is the combination of a number of questions, which are of two types such as Open-ended: In it the respondent gives answers in descriptive way. Close ended: In it the respondent gives answers in Yes or No types. I have used Questionnaire as a data collection tool.

(2) Secondary sources:

Past records, Files, Internet,

Sample size:
Sample size refers to the number of item to be selected from the universe to constitute a sample algebraically, let the population size be N, Sample size is n (n<N). Web portals of the Company.

Sample size:100

Sampling plan: Random sampling technique has been employed to extract the
fruitful results. This include the overall design, the sampling procedure, the data collection methods, the field methods and the analysis procedures.

The process employed to select the sample was sample random sampling. Simple random sampling refers to that sampling technique in which each and every unit of the population has an equal and same opportunity of being on the sample. In sample random sampling, which item gets selected is just a matter of chance.

A convenient sampling method has been adopted for this study.

Researcher has taken respondent from Delhi for this study.

The researcher has prepared a Questionnaire both open end and close end
question to elicit the responses.

SERVICES/FACLITIES AND ACCOUNTS OF HDFC BANK. 1. Discounts on Loans

We enjoy the benefits of preferential rates on our loan products, namely Loans Against Shares, New Car Loans and Used Car Loans, Consumer Loans and Personal Loans.

*All loans at the sole discretion of HDFC Bank.

2. Personalized chequebook:
To provide we added security, our Savings Account cheque book comes with our name printed on it, at no extra cost. In the case of joint accounts, both account holders' names will be printed on the chequebook.

3. Pension Account for EPFO Pensioners.

The Employees Provident Fund Organization (EPFO) has appointed the bank as an Additional Disbursement Agency, under the Employees Pension Scheme 1995. This Pension Disbursement Saving Bank account is operational from all the Branches of the Bank throughout the country.

HDFC Bank is the only private sector Bank in the country given the mandate to open/service pension accounts for pensioners under Employees Pension Scheme 1995.The pension account will come with a host of attractive features such as:

1. Zero balance saving account 2. Free International Debit Card 3. Free Fund Transfers 4. Free facilities of Phone banking and Net banking 5. Free Inter-branch/ Inter-city banking 6. Personalized cheque books

> Zero balance account

>Free International Debit Card

>Free Inter-city/Inter-branch banking

Cash withdrawal Cash deposit Demand Draft/ Pay Order issuance Cheque deposit

4. Kids Account
>Free Fund Transfers

>Cash delivery to our office This service is currently available in Mumbai, Delhi, Chennai, Hyderabad,

Bangalore, Pune & Ahmadabad.

>Cheque Pick-up * A drop box will be installed at the company premises and the cheques will be picked up at designated intervals. This service is currently available in Mumbai, Delhi, Chennai, Hyderabad, Bangalore, Pune & Ahmadabad

>Overdraft Facility

>Discounts on Loans

>Personalized cheque books

Advantages of Kid's Bank Account:

The Kids Advantage Account is specially designed keeping our child's future in mind.

Free education insurance cover of Rs. 1, 00,000. We can opt for systematic investments in mutual funds to plan for our kid's future. For children of age 7 years and above, an ATM/International Debit Card will be issued in the child's name with our permission, of course. The amount your child is able to withdraw or spend on the ATM/International Debit Card is Rs. 2,500 per day (Rs. 1500 at ATMs, Rs. 1000 at merchant locations).

Personalized Cheque Book for our child. Quarterly statement accounts in your child's name. Free Net Banking for us to monitor our and our kid's account.

Free transfer of funds between our HDFC Bank Savings Account and Kid's Advantage Account.

5. Salary Account
When our company opts for the HDFC Bank Corporate Salary Account programmed, we get more than just a Savings Account. We get a superior banking experience plus a host of value-added services. An e-Age banking account that is accessible 24 hours a day, 7 days of the week, and 52 weeks of the year. Through free Net Banking, Mobile Banking, Phone Banking facilities, wide network of ATMs and branches across the country.

6. International Debit Card

Presenting the HDFC Bank International Debit Card that lets us shop and do much more than we could do with our ATM Card. It replaces cash, so when we go shopping, we no longer need to carry cash with us. This card can be used in India and abroad at merchant locations such as shops and restaurants and to withdraw cash from a widespread network of ATMs. The value of the payment made or cash withdrawn is instantly debited from our account. What's more, while all your purchases and cash withdrawals are in the currency of the country we are in, our account is debited in Rupees!

HDFC Bank offers the following Debit Card programs in India:

1. Visa Electron in association with Visa International 2. Metro in association with MasterCard International

International Debit Card: Its like an ATM card we can shop with!

International Usage : Account Debited in Indian Rupees

Widespread domestic and international validity

Merchant Locations Cash withdrawal at select Canara Bank and Bank of India branches (for Visa Electron Program only)

Daily withdrawal limits We can withdraw up to Rs. 15,000/- at ATMs and make purchases up to Rs. 25,000/at Merchant Locations (Point of Sale) per day.

Lost your Debit/ATM Card?

We can now hot-list our Debit or ATM Card 24 hours a day, 7 days a week by calling the phone banking numbers

Limited liability of fraudulent usage on lost and stolen cards Worldwide Assistance

Transaction Fees
Transaction Domestic Visa/ Plus ATMs and Rs.55/Cirrus ATMs International Visa/ Plus ATMs and Rs. 110/Cirrus ATMs Select Canara Bank and Bank of Rs. 100/India locations * NA Rs. 15/-** Rs. 15/-** Cash Withdrawal Balance Inquiry

Only in case of Visa Electron Debit Card holders.

Services and Tariffs

Worldwide Assistance from Visa International for Visa Electron Debit Cardholders. Services Offered Lost/Stolen Card reporting Emergency Cash Disbursement Charges USD 35 per card USD 175 per disbursement + USD 25 per disbursement only in cases where emergency cash is disbursed by Visa through a member. Cash USD 50

Cancellation of Emergency Disbursement request Miscellaneous customer services USD 5 per enquiries

6. HDFC Bank - Escotel International Debit Card

HDFC Bank and Escotel come together to introduce us to a world of wonderful benefits! The HDFC Bank Escotel International Debit Card offers us the best deals from both HDFC Bank and Escotel.

HDFC Bank- Escotel Co-branded International Debit Card Advantages:

Benefits for All customers

o

Free Talk time: Rs.100 on registration and Rs. 50 on first usage within 31 days of issuance of Debit card at Merchant outlets.

Loyalty Points: For every Rs. 100 spent on Debit Card, 1 loyalty point; an additional loyalty point on payment at Escotel outlets through Debit Card, Redemption of loyalty points against talk time.

Personal Accident Insurance: For Rs. 2 Lakhs per card from the following month from the first usage of Debit card at Merchant outlets.

o o

Special Discounts: At Garment stores, restaurants and more. SMS Alerts: Introducing shortly for banking transactions.

Benefits for Post-paid Customers

o o

Activation fee for New Escotel Connection waived (Worth Rs. 532/-) Free National roaming rental for life (Worth Rs.100/- per month) & Choice of Mobile number

Transaction Fees
There is no charge for using the card at HDFC Bank ATMs There is no charge for using the card at a Merchant location (However, at Petrol Pumps and Railway stations transaction charges are levied as per Industry practice)

Transaction Domestic Visa/ Plus ATMs International Visa/ Plus ATMs Select Canara Bank and Bank of India

Cash Withdrawal Rs.55/Rs.110/-

Balance Enquiry Rs. 15/Rs. 15/-

Rs.100/locations *

NA

Services and Tariffs

Worldwide Assistance from Visa International for Visa Electron Debit Card holders.

Services Offered Lost/Stolen Card reporting

Charges USD 35 per card USD 175 per disbursement + USD 25 per

Emergency Cash Disbursement

disbursement only in cases where emergency cash is disbursed by Visa through a member.

Cancellation

of

Emergency

Cash USD 50

Disbursement request Miscellaneous customer services enquiries USD 5 per call

PRODUCT RANGE
(Saving, Fixed deposits, Current and saving Account, Demat Accounts e.t.c)

Apart from the usual facilities, you get a free ATM Card, Inter branch banking, Net Banking, Bill Pay, Phone banking, Debit Card and Mobile Banking, among others.

HDFC Bank Preferred:

A preferential Saving Account where you are assigned a dedicated Relationship, who is your one point contact. You also get privilege like fee waivers, enhanced ATM withdrawal limit, privileges locker allotment, fee Demat Account and lower interest rates on loans, to name a few.

Sweep-In Account
A fixed deposit liked to your saving Account. So, even if youre saving Account runs a bit short, you can issue a cheque (or use your ATM Card). The money is automatically swept in form your fixed deposit into your Savings Account.

Super Saver Account

It gives you an overdraft facility up to 75% of your Fixed Deposit. In an emergency, you can across your funds while your Fixed Deposit continues to earn high interest.

 HDFC Bank Plus

A part from regular and premium Current accounts we also have HDFC Bank Plus, a current and then some more. You can transfer up to Rs.50 Lakh per month at no extra charge, between the four metros. Get cash delivery/ pickup unto Rs. 25,000/-, home delivery of demand Draft, at- per cheque, outstation cheque clearance facility, etc.

Demat Account
Conduct hassle free transaction on your shares. You can also access your Demat Account on the Internet.

International Debit Card

An ATM Card you can shop with all over the country and in over 140 countries with. You can spend in any currency, and pay in Rupees.

Loans for Every Need

Now, loans come to you in easy-to-pay monthly installments, and are available with easy documentation and quick delivery.

Personal Loans
Take a loan of up to Rs. 3 Lakh for a wedding, education, purchase of a computer or an exciting holiday.

 New Car Loan and Used Car Loans

Finance up to 90% of the cost of a car, new or used! And the loans come to you with easy documentation and speedy processing at attractive interest rates.

Loans Against Shares

Get an overdraft up to Rs. 10 lakh at an attractive interest rate against physical share, up to 50% of the market value of your share. In case of Demat share, you get a Loan against Share of up to 65% of the market value of your shares, till Rs.20 lakh.

Two Wheeler & Consumer Loans

To help you buy the best durables for your home.

Demat Account
Protect your share from damage, loss and theft, by maintaining your shares in electronic from. You can also access your Demat Account in the internet.

Current Account
Get a personalized cheque book, monthly account statement; inter branch banking and much more.

 Mutual Funds
A part from a wide choice of mutual funds to suits your individual needs, you benefits from expert advice on choosing the right finds based on in-depth market analysis.

International Credit Card

Get on option of Silver, Gold or health Plus Credit card, accepted worldwide from a world class Bank. If you have outstanding balance on your other credit card, you can transfer that balance to this card at a lower interest etc.

NRI Services
A comprehensive range, backed by unmatched features and world-class services, ensures NRIs all the banking support they need.

Forex Facilities
Avail of foreign currency, travelers cheques, foreign exchange demand draft, to meet your travel needs.

Insurance
HDFC bank now brings you Life insurance and Pension Solution like Risk Cover Scheme, Childrens Plan and Personal Plan from HDFC Standard Life Insurance Co.Ltd.

SERVICES PROVIDED BY THE BANK

Phone Banking
24-hour automated banking services with 39 Phone Banking Numbers available.

ATM 24 Hour Banking

Apart from routine transactions, you can also pay your utility bills and transfer funds, at any of our ATMs across the country all year round.

Intercity / Inter Branch Banking

Access your account from any of our branches in cities.

Net Banking
Access your bank account from anywhere in the world, at anytime, at your own convenience. You can also view your Demat Account through Net Banking.

Mobile Banking
Access your Bank Account on your Mobile Phone screen at no airtime cost. Use SMS technology to conduct your banking transactions from your cell phone .

CURRENT ACCOUNT CATEGORY I

Money transactions are at the heart of most business relationships. Bank's support and services can make all the difference in closing a deal, and maintaining goodwill with business associates.

The HDFC Bank Current Account gives us access to a large network of branches across India. They also give us 4 direct access channels to our account - the phone, mobile, Internet and through the ATM. So we can do our banking at our convenience, not our banks. The Advantages Useful inter-city banking Safe & convenient intra-city banking ATM Phone Banking Enjoy FREE 24-hour Phone Banking to check our balance, find out the status of our cheque or even stop a cheque

Net Banking Mobile Banking Sweep-In Account Attractive rates for inter-city/inter-branch transactions

IDBI BANK

Rs.10,000

Basic

Our funds will be transferred at Rs.1.50/- per Rs.1000/-. The minimum charge is Rs. 50/-. We can also deposit or withdraw cash for an additional charge of Rs. 2.50/- per Rs. 1000/- (on full amount, if amount is more than Rs. 50,000) at branches other than the branch where you have opened our account.

Acceptance of cash at the home branch is as per branch's

discretion Utilize a

safe deposit locker (available in select cities and branches) for your valuables and important documents.

FREE Personalized cheque book of 50 leaves for enhanced security. Rs. 2/- per leaf is charged for subsequent cheque books.

For banking services that complement your business, open a Regular Current Account with HDFC Bank right away.

Fees All we need is to maintain an average balance of Rs.10,000/- per quarter. (Nonmaintenance of this balance entails a nominal charge of Rs. 750/-)

Particulars Category Min QAB Rs.10,000 Rs.10,000 One ATM card per Account Monthly Statement Phone Banking Net Banking Anywhere Banking Doorstep Banking Facility Pay order & DDs Upcountry Cheque Collection Multicity Cheque Debit Card Mobile Banking Regular Standard Normal Rs.10,000

HDFC BANK ICICI BANK UTI BANK

IDBI Bank

Basic

Rs.10,000

Rs.900

Particular

HDFC Bank ICICI Bank

UTI Bank

Category

Regular

Standard

Normal

Min QAB Rs.10,000

Rs.10,000

Rs.10,000

Non Maintenance Charges

Rs.750 per Quarter

QAB<50% Rs.300 p.q. QAB<75% Rs.200 p.q. QAB<100%Rs.100 p.q.

Rs.500 p.q.

Particulars Regular Standard Normal Basic

HDFC Bank ICICI Bank UTI Bank IDBI Bank

Category

Pick Up Service Not Available Service Not Available Available up to Rs.1lakh per day Rs.125 per pick up per day Rs.400 per month {1 visit per day} Service Not Available

Cash at Metros & Others

Cheque/ Document Service Not Available

Rs.25 per Visit

Service Not Available

Delivery Service Not Available Rs.130 no third party payment by self cheque only & a limit of Rs.2 lakh Available up to Rs.1 lakh per day, Rs.125 per visit per day Service Not Available

Cash at Metros

Dial a DD [DD charges will be as applicable]

Service Not Available

Rs.35 per Visit

---

Service Not Available

SERVICES :- CHANNEL SERVICES

HDFC Bank ICICI Bank UTI Bank IDBI Bank

Particulars

Category

Regular

Standard

Normal

Basic

PHONE BANKING

Account related information Free* Free Free At no extra cost* At no extra cost*

Free

Request for a cheque book make a F.D. Stop payment Request Rs.50 Only courier charges

At no extra cost

At no extra cost

Draft charges/ Managers charges Free*

Courier charges

Courier charges

Fax-a-statement

Rs.20 per charges

Free

Free

* Account which have not maintained the required AQB in the previous quarter, will be charged Rs.25 for each transaction done through a phone banker instead of using the Automated interactive Voice Response System.

CHEQUE BOOK CHARGES

HDFC BANK ICICI BANK UTI BANK Normal 50 Cheque leaves Free Additional cheque Rs.1.50 per leaf Basic Rs.2 per leaf [first cheque book free] IDBI BANK Standard Rs.2 per leaf [first cheque book free] Regular 50 Cheque leaves Free additional Cheque leaves Rs.2 per leaf

Particulars

Category

Local Charges

At per/ Multicity Cheque Book

Rs.2 per leaf

Rs.2 per leaf

Rs.2 per leaf

Rs.2 per leaf

Stop Payment Charges

Stop Payment Charges Particular Charges Rs.50 Range of cheque Rs.100

Rs.30 per transaction

Rs.100 transaction

Rs.50 per transaction

ACCOUNT STATEMENT:
HDFC BANK ICICI BANK UTI BANK Free --Free --Free ----Free IDBI BANK Free Rs.500 per quarter Free Rs.50 per statement Free* Rs.1000 per year Free* Additional Copy Rs.25/1000

Particulars

Monthly

Weekly

Daily (through e-mail)

Daily (hard copy)

STANDING INSTRUCTIONS: Setting up Rs.150 per transaction Rs.25+ remittance charges. --Rs.100 per standing instruction ---

One time set up charges

Duplicate statement

Up to 1 year old Rs.125/st More than 1 year Old Rs.50/st

---

---

---

* Account which maintains AQB LESS THANRs.5000 in the previous quarter will be charged Rs.25 each for the next 3 monthly statements.

Demand Draft:
ICICI Bank UTI Bank IDBI Bank

HDFC Bank

Drawn on branch location Upto Rs. 25000 Above Rs.25000 to Rs.1 Lakh Payable at category A location Rs.1\1000 mon. Rs.25 Drawn on RBI Centers Rs.1/1000 Min. Rs.20 Payable at category B Location Rs.1\1000 mon. Rs.25 Rs.1.5/10 00Min. Rs.20

Drawn on RBI Centers Drawn on non RBI Centers

Rs.1/1000 Min. Rs.20 NA

Above Rs. 1 Lakh Payable at category C Location Rs.1.5\1000 mon. Rs.30

Rs.50 Rs.2.50/1000 or Part thereof (Min. Rs.50) Rs.2/1000 or Part thereof (Min. Rs.250,Max.Rs.5 000) Drawn on non RBI Centers on UTI bank networks issued from home branch

Drawn on nonbranch location Rs.50+Charges as below Upto Rs.500 Above Rs.500-1000 Above Rs.1000-5000 Above Rs.5000-10000 Rs.10 Rs.15 Rs.25 Rs.30 Rs.3/1000 or Part thereof Rs.2/1000 or Part thereof (Min. Rs 300) Drawn on corresponde nt bank/other bank Rs.2.5\1000 mon. Rs.40

Above 10000-1 Lakh Above Rs.1 Lakh

Outside network issued from home branch Any amount( Subject to daily limits setup by correspondent bank)

Rs.2.5/10 00 Mi..Rs.30

PAYMENTS:HDFC BANK ICICI BANK UTI BANK Normal Basic Standard Regular IDBI BANK

Particulars

Category

Cash & Local Cheques Free; without limit for self cheques* Free; without limit for self cheques# For payment Between category A Location Rs1 per 1000/min 7 per cheque For Payment Between Category B Location And Between Category A&B locations Rs.1 per 1000/min Rs.7 per cheque For payment between category C locations and between category C location &any other location(Rs.2 per 1000/ min Rs.9 per cheque Upto Rs.50,000 Above Rs.50,000 Flat Rs.75 Rs.1 per 1000 or part thereof (min Rs.75 max.Rs.5000) Free: limit Rs.75,000 NA

Cash withdrawal at base branch

Cheques

Free; limit Rs.50,000 per day Between RBI centers Rs.1 per 1000 min. Rs.25 Between Non-RBI centers & vice versa between Non-RBI centers. Rs.2 per 100; min Rs.25

Cash withdrawal at nonbase branch Upto 50000 pd Above 50000 pd

Rs.1.50 per Max. Limit Rs.50000 per 1000. min day free only for self Rs.50 cheques. rd # Rs.50, 000 per transaction for 3 party cheques. * Third party cash withdrawal is allowed.

Max.limit 1 lakh pd Rs.2 per 1000 above Rs.50000 pd.

CURRENT ACCOUNT CATEGORY II

Our business needs a partner who can manage our finances while we concentrate on growing our business. Making our funds easily accessible wherever our business expands.

Introducing

the

HDFC

Bank

Premium

Current

Account

A Current Account with the benefits of accessing our account from a large network of branches, and through direct access channels - the phone, mobile, Internet and through the ATM. Enter into a profitable relationship and access all the privileges flowing our way.

Its Advantages
We can access our account anytime and anywhere, to withdraw cash, deposit cash, cheques, make balance request Useful inter-city banking Personalized cheque book for enhanced security o Safe & convenient Intra-city banking o Useful inter-city banking inquiries or mini statements, and for cheque book

Deposit and withdraw cash in more than one branch/ATM in a sole proprietorship companies). So you dont have you, wherever we go

city (only for

to risk carrying money with

ATM Get a FREE ATM Card and access your account from the wide network of ATMs, across the country.

Phone Banking Net Banking Mobile Banking Sweep-In Attractive rates for inter-city/inter-branch transactions

Our funds will be transferred at Rs.1.50 per Rs.1000/-, minimum charge being Rs. 50/-. We can also deposit or withdraw cash for an additional charge of Rs. 2.50/-per Rs.1000/- (on full amount, if amount is more than Rs. 50,000) at branches other than the branch where we have opened your account. Acceptance of cash at the home branch is as per branch's discretion Utilise a safe deposit locker (available at select branches) for our valuables and important documents.

Essential Balance
To avail the above facilities, all we need is a minimum average balance of Rs. 25.000/- per quarter, the non-maintenance of which entails a fee of Rs. 600/-

Particulars Premium Rs.25,000 NA NA NA NA NA NA NA NA NA NA NA Rs.25,000 Rs.25,000 Not Available Classic Business Advantage Not Available

HDFC BANK ICICI BANK UTI BANK IDBI BANK

Category

Min QAB

One ATM card per Account

Monthly Statement

Phone Banking

Net Banking

Anywhere Banking

Doorstep Banking Facility

Pay order & DDs

Upcountry Cheque Collection

Multicity Cheque

Debit Card

Mobile Banking

Particular

HDFC Bank ICICI Bank UTI Bank

IDBI Bank

Category

Premium

Classic

Business Advantage

Not Available

Min QAB Rs.25,000 Rs.25,000

Rs.25,000

Not Available

Non Maintenance Charges

Rs.900 per Quarter

Below 12,500 Rs.350 p.q. Below 18,750 Rs.200 p.q. Below 25,000 Rs.100 p.q.

Rs.750 p.q.

NA

Particulars Premium Classic Business Advantage Not Available

HDFC Bank ICICI Bank UTI Bank IDBI Bank

Category

Pick Up Service Not Available Service Not Available Available up to Rs.1lakh per day Rs.125 per pick up per day Rs.400 per month {1 visit per day} Not Available

Cash Pick up

Cheque/ Document Service Not Available

Rs.25 per Visit

NA

Delivery Service Not Available Rs.130 no third party payment by self cheque only & a limit of Rs.2 lakh Available up to Rs.1 lakh per day, Rs.125 per visit per day NA

Cash

Dial a DD [DD charges will be as applicable]

Service Not Available

Rs.30 per Visit

---

NA

SERVICES :- CHANNEL SERVICES

HDFC Bank ICICI Bank UTI Bank IDBI Bank

Particulars

Category

Premium

Classic

Business Advantage

Not Available

PHONE BANKING Free* Free Free NA

Account related information At no extra cost* At no extra cost*

Request for a cheque book make a F.D. Stop payment Request

At no extra cost

NA

Draft charges/ Managers charges Rs.50 Free*

Only courier charges

Courier charges

NA

Fax-a-statement

Rs.20 per charges

Free

NA

* Account which have not maintained the required AQB in the previous quarter, will be charged Rs.25 for each transaction done through a phone banker.

ACCOUNT STATEMENT:
HDFC BANK ICICI BANK UTI BANK Free --Free --NA NA NA NA IDBI BANK Free Rs.500 per quarter Free Rs.50 per statement Free Rs.1000 per year Free* Additional Copy Rs.25/1000

Particulars

Monthly

Weekly

Daily (through e-mail)

Daily (hard copy)

STANDING INSTRUCTIONS: Setting up Rs.150 per transaction Rs.25+ remittance charges. --Rs.100 per standing instruction NA

One time set up charges

Duplicate statement

Up to 1 year old Rs.125/st More than 1 year Old Rs.50/st

---

---

NA

PAYMENTS:HDFC BANK ICICI BANK UTI BANK Business Advantage Outside Network issued from house branch (Any amt.sub.to daily limits set up by correspondent Bank) Rs.205 per Rs.1000 Min Rs.30 NA Not Available IDBI BANK Classic Drawn on correspondent Banks rs.250 per Rs.100 or Min Rs.40 Premium Rs.50+charges as under Upto Rs.500 Rs.10 Above Rs.500-1000 Rs.15 Above Rs.1000-5000 Rs.25 Above Rs.5000-10000 Rs.30 Above Rs.10,000 Rs3/1000 or part thereof Above Rs.1 Lakh Rs.2/1000 or thereof Min. Rs.300

Particulars

Category

Cash & local Cheques

COLLECTIONS:Upto Rs.50,000 per day Rs.1.5/1000 Min Rs.50 Above Rs.50,000 per day Rs.3.5/1000 Free Upto Rs. 25,000 p.m. Free Upto Rs.75,000 per day Rs.3.5/1000 NA

Cash Deposit

Local Cheques

Free

Free

Free

CURRENT ACCOUNT CATEGORY III

In today's changing business requirements, we need to transfer funds across cities, and time is of the essence. HDFC Bank Trade Current Account gives us the power of inter-city banking with a single account. From special cheques that get treated at par with local ones in any city where we have a branch, to free inter-branch transfers of up to 25 lakhs, our priority services have become the benchmark for banking efficiency.

The Advantages
Convenient Inter-city banking across 170 cities: Banks cheques are treated at par with local cheques and get cleared within 2 days instead of 7 for national cheques FREE Funds Transfer. Huge Savings. We can transfer funds* absolutely FREE across all locations, Easy cash deposit and withdrawal. We can avail of the service FREE, at home branch, as per the branch's discretion. At non-home branches, we can withdraw cash up to 50,000/-, but cannot deposit cash. FREE Demand Drafts (without any limit) payable at Mumbai, Delhi, Kolkata, Chennai, Ahmadabad, Bangalore, Bhopal, Chandigarh, Jaipur, Hyderabad, Nagpur and Trivandrum.

IDBI BANK

Rs.50,000

Special

At all other locations in the HDFC Bank network, demand drafts of value up to Rs. 10 lakhs per day are available FREE. Available free only from Home Branch. In a quarter 30 such drafts are FREE.

FREE outstation cheque collection. Collection of cheques drawn on HDFC Bank locations is at no extra cost and crediting to our account will be done on the 4th working day for Metros and 6th working days for other HDFC Bank locations, subject to realisation. For non-HDFC Bank locations, it is at a fee of only Rs. 4/- per Rs. 1,000/-, min Rs 25 plus Rs 25 per cheque as courier charges.

FREE ATM. Debit Card FREE Net Banking.& Phone banking.

Fees:
To avail of the above facilities, all you need is an Average Quarterly Balance (AQB) of Rs. 40,000/per quarter,

non-maintenance of which entails: AQB less than Rs.40,000/-, there is a service charge of Rs.1,200/- per quarter.

Particulars Category Min QAB Rs.40,000 Rs.50,000 One ATM card per Account Monthly Statement Phone Banking Net Banking Anywhere Banking Doorstep Banking Facility Pay order & DDs Upcountry Cheque Collection Multicity Cheque Debit Card Mobile Banking NA NA NA NA NA NA NA NA NA NA NA NA Trade Premium Not Available

HDFC BANK ICICI BANK UTI BANK

IDBI Bank

Special

50,000

Rs.1200 per Quarter

Particular

HDFC Bank ICICI Bank

UTI Bank

Category

Trade

Premium

Not Available

Min QAB Rs.40,000

Rs.50,000

NA

Non Maintenance Charges

Rs.1200 per Quarter

Below 25,000 Rs.650 p.q. Below 37,500 Rs.450 p.q. Below 50,000 Rs.200 p.q.

NA

Particulars Trade Premium Not Available Special

HDFC Bank ICICI Bank UTI Bank IDBI Bank

Category

Pick Up Service Not Available NA Rs.130 limit of Rs.1 lakh per day at base branch only. Service Not Available

Cash Pick up

Cheque/ Document Rs.25 per Visit NA

Daily Visit Rs.500 p.m.#

Daily Visit Rs.500 p.m.#

Delivery --Rs.25 per visit NA ---

DD & PO Cheque

# Only for Account resident in Mumbai, Delhi, Calcutta, Chennai, Pune, Ahmadabad, Hyderabad & Bangalore.

SERVICES :- CHANNEL SERVICES

HDFC Bank ICICI Bank UTI Bank IDBI Bank

Particulars

Category

Trade

Premium

Not Available

Special

PHONE BANKING Free* Free* NA Free*

Account related information At no extra cost* At no extra cost* NA

Request for a cheque book make a F.D. Stop payment Request

At no extra cost*

Draft charges/ Managers charges At no extra cost*

At no extra cost*

At no extra cost*

NA

At no extra cost*

Fax-a-statement

At no extra cost*

NA

At no extra cost*

* Account which have not maintained the required AQB in the previous quarter, will be charged Rs.25 for each transaction done through a phone banker.

PAYMENTS:HDFC BANK ICICI BANK UTI BANK N.A. Special Premium Trade IDBI BANK

Particulars

Category

Cash & Local Cheques Free; without limit for self cheques. Free; without limit for self cheques. NA NA

Cash withdrawal at base branch

Local Cheques Free Rs.50,000 per day Free Max. of Rs.50,000/ Tran. Free Free without value cap Free Upto 10 lakhs per day account

NA NA

NA NA

Cash withdrawal at non-base Drawn on Branch Location:On RBI location

DD

NA

NA

On SBI location (Above this @ Rs.50/Rs.1000 on full draft amount min.Rs.25)upto 30,DDp.q. is free Foreign currency demand draft

Rs.100 per instruction

DD payable at Cat A:- Free Cat B:-(free upto Rs.4 lakh per day) 0.40/1000 Min Rs.20 Cat C:-Rs.1.5/1000 Min Rs.25 Drawn on correspondent banks/other banks Rs.2.25/1000 Min.Rs.30/-

CURRENT ACCOUNT CATEGORY IV

In today's fast-paced business, we frequently need to transfer funds in and across cities, and time is of the essence. HDFC Bank plus Current Account gives us the power of inter-city banking with a single account.

From special cheques that get treated at par with local ones in any city where bank have a branch, to free inter-branch transfers of up to 100 lakhs,priority services have become the benchmark for banking efficiency. Read on to know the powerful plus points of the HDFC Bank plus Current Account

The Advantages
Convenient Inter-city banking across 166 cities:

Banks cheques are treated at par with local cheques and get cleared within 2 days instead of 7 for national cheques. They also save nearly 75% of what we would normally spend on Demand Drafts. FREE Funds Transfer. Huge Savings. We can transfer funds* absolutely FREE Easy cash deposit and withdrawal. FREE Demand Drafts (without any limit) FREE cheques and documents pick-up once a day Delivery of Demand Drafts/Pay Orders

Upto Rs. 3 lakh as well as cash pick-up and delivery

IDBI BANK

Rs.100,000

Bronze

Up to Rs. 1 lakh is available in 4 metros at a nominal fee FREE outstation cheque collection. Collection of cheques drawn on HDFC Bank locations is at no extra cost and crediting to our account will be done on the 4th working day for Metros and 6th working days for other HDFC Bank locations, subject to realisation. For non-HDFC Bank locations, it is at a fee of only Rs. 4/- per Rs. 1,000/- plus Rs 25 per cheque as courier charges FREE ATM. Debit Card. FREE Net Banking for inquiry

Fees
To avail of the above facilities, all we need is an Average Quarterly Balance (AQB) of Rs. 1,00,000/per quarter,

non-maintenance of which entails:

AQB less than 1 lakh and upto Rs.50,000/-, there is a service charge of Rs.1,500/- per quarter AQB less than Rs.50,000/-, there is a service charge of Rs.6,000/per quarter.

Particulars Category Min QAB Rs.100,000 Rs.100,000 One ATM card per Account Monthly Statement Phone Banking Net Banking Anywhere Banking Doorstep Banking Facility Pay order & DDs Upcountry Cheque Collection Multicity Cheque Debit Card Mobile Banking Plus Gold Business Classic Rs.100,000

HDFC BANK ICICI BANK UTI BANK

IDBI Bank

Bronze

Rs.100,000

Rs.50k100k Rs.2,500p.q. Below 50k Rs.4,000 p.q.

Particular

HDFC Bank ICICI Bank UTI Bank

Category

Plus

Gold

Business Classic

Min QAB Rs.100,000

Rs.100,000

Rs.100,000

Non Maintenance Charges

Upto 50k Rs.1500 Below 50k Rs.3000

50,000 Rs.1300 p.q. >50k to 75k Rs.875 p.q. >75k to <100kRs.450 p.q.

Rs.50k100k Rs.1500p.q. Below 50k Rs.2500 p.q.

Particulars Plus Gold Business Classic Bronze

HDFC Bank ICICI Bank UTI Bank IDBI Bank

Category

Pick Up Upto Rs.1 lakh/ 100 per visit Rs.130 limit of Rs.1.5 lakh per day at base branch only. Available up to Rs.1lakh per day Rs.125 per pick up per day Rs.400 pick up per Month, I visit per day Rs.130 limit of Rs.1.5 lakh per day at base branch only. Available up to Rs.1lakh per day Rs.125 per pick up per day Available up to Rs.1lakh per day Rs.125 per pick up per day

Cash Pick up

Cheque/ Document

One visit daily Free Extra pick up Rs.50 per visit

Delivery Upto Rs.1 lakh/ visit Rs.100/visit Rs.130, No third party payment, by self cheque & limit of Rs.2 lakh Rs.20/ visit Upto Rs.1 lakh/ day 125/per day pick up/ day --Upto Rs.1 lakh/ day 125/per day pick up/ day ---

Cash

Dail a DD/PO/ Cheque DD Charges applicable Upto Rs.3 lack Rs.25/ visit

# Only for Account resident in Mumbai, Delhi, Calcutta, Chennai, Pune, Ahmadabad, Hyderabad & Bangalore.

SERVICES :- CHANNEL SERVICES

HDFC Bank ICICI Bank UTI Bank IDBI Bank

Particulars

Category

Trade

Premium

Business Classic

Bronze

PHONE BANKING Free Free Free Free

Account related information At no extra cost At no extra cost

Request for a cheque book make a F.D. Stop payment Request

At no extra cost

At no extra cost

Draft charges/ Managers charges At no extra cost

At no extra cost

At no extra cost

At no extra cost

At no extra cost

Fax-a-statement

At no extra cost

At no extra cost

At no extra cost

Savings Account
Presenting the only e-Age Savings Account that keeps pace with our growing needs. It is a unique savings account in India, which helps us withdraw or deposit cash through wide network of branches and ATMs across India.

Enjoy the comforts of FREE Phone Banking, Mobile Banking and Net Banking from practically anywhere, anytime with our savings account.

To use our International Debit Card to shop at over 80 lakh establishments in 140 countries. Pay our electricity, mobile phone and telephone bills through the phone, Internet or the ATM with the unique Bill Pay Facility. All this is ours for a minimum balance of just Rs. 5000/-.

Additionally we get:

3.50% interest per annum* credited to our account, at quarterly intervals.

* We gain this interest based on the minimum balance in the account between the 10th and the last day of the month and credited to our account every quarter (March 31, June 30, September 30 and December 31)

Statements

are

mailed

every

quarter,

beginning

March

31st.

Monthly statements, duplicate statements and certificate of balance are also available at a nominal fee.

Fund Transfers & Demand Drafts

Free Funds transfers to another HDFC Bank account in any city/branch. Demand draft available at nominal charges.

* All DD/FT requests should be accompanied by a self signed cheque for the amount of DD/FT desired favoring,"HDFC Bank Ltd." or "You".

FREE personalized cheque book for enhanced security.

What's more we can also avail of:

Safe deposit lockers in different sizes, Sweep-In Account

IDBI BANK

Rs.5,000

Supersaver Account
We can transfer a part of our Fixed Deposit funds into our Savings Account without breaking the Fixed Deposit or losing interest on it.

Fees
We can open our Savings Account with a minimum deposit of only Rs. 5,000/-. * Alternatively, we automatically gain access to a zero balance Savings Account, when we open a Fixed Deposit for Rs. 50,000/-. When we select this option, we are not charged a service fee, even if we are unable to maintain an average balance of

Rs. 5,000/-.* our minimum average quarterly balance maintained must be Rs. 5,000/-. If our minimum average quarterly balance is less than Rs. 5,000/- a service charge of Rs. 750/- will be levied per quarter.

SERVICES
Min QAB Rs.5,000 ---- -- Rs.5,000 One ATM card per Account Monthly Statement Phone Banking Net Banking Anywhere Banking Doorstep Banking Facility Pay order & DDs Upcountry Cheque Collection Multicity Cheque Debit Card Mobile Banking

Particulars Rs.5,000

HDFC BANK ICICI BANK

UTI BANK

IDBI BANK

Rs.5000

Rs.750 p.q.

NIL

NIL

Before 6 months Rs.100. After 6 months NIL

Quarterly Free Monthly Rs.200 p.q.

---

Particulars

HDFC BANK ICICI BANK

UTI BANK

Min. A.Q.B. Rs.5000 Rs.5000

Rs.5000

Non maintenance Charges Rs.750 p.q. Rs.750 p.q.

Bet 2500-5000:300,below 2500 Rs.500 NIL NIL

Transaction Charges NIL NIL Local Cheques Book Charges Account Closer Before 6 months Rs.100. After 6 months NIL Quarterly Free Monthly Rs.200 p.q. Upto 1 yr. old Rs.50/statement More than 1 yr. Rs.100/statement

NIL NIL

Rs.100

Before 6 months Rs.100. After 6 months NIL Quarterly Free Monthly Rs.200 p.q. Rs.25 per Page Quarterly Free Monthly Rs.200 p.q. ---

Account Statement

Duplicate Statement

CHAPTER- IV
DATA ANALYSIS AND INTERPRETATION

DATA ANALYSIS
I have done a survey regarding the selection of bank. This survey does not include any questionnaire or any big list of questions. This survey focus on certain issues and all the questions pertaining to questionnaire helps in ascertaining the three main questions

In which bank do you want to open an account whether it is saving or categories of current account.

What is your occupation ? What is the reason for selecting the particular bank i.e.

In this survey we have given the option for the following banks i.e. HDFC BANK ICICI BANK UTI BANK IDBI BANK

Sample Size: - 100

Result of the survey is as follows :-

Question 1.
In which bank do you want to open an account whether it is saving or categories of current account? 40% people said that they cant say anything without knowing the services of the banks. Remaining 60% people have given their opinion.

CAN'T SAY 40%

HDFC BANK 18%

IDBI BANK 13% UTI BANK 8%

ICICI BANK 21%

HDFC BANK 18

ICICI BANK 21

UTI BANK 08

IDBI BANK 13

CANT SAY 40

Question 2.
What is your occupation?

BUSINESSME N 35%

BUSINESSMEN
SERVICEMEN 65%

BUSIENESS MEN

BUSSINESSMEN 35%

SERVICEMEN 65%

Question 3 :What is the reason for selecting the particular bank ? Reason for choosing particular bank is the name & goodwill of the bank. Most of the people have banks customer due to the goodwill & its oldness. Some of the respondents have their account in banks they choose so results are as follows.

40

36

35
30 25 20 15 10 5 0 GOODWILL SERVICES NEARNESS 6

18

Out of 60%; 36(60%) people have selected the bank due to its goodwill, 18(30%) people have selected it due to its services & 06(10%) people have selected it due to nearness or some relationship with banks employees so that their work can easily be done.

FINDINGS

As we have seen that all the 4 banks are providing almost the same kind of services to their customers in somewhat more or less numbers. I have done the comparison on the basis of service charges different banks are charging from their following interpretation is drawn: ICICI Bank proves itself the best bank among the 4 banks in AIIMS (DELHI) Because it is providing the best and some extra services and benefits to its customers in comparatively less charges. HDFC Bank got 2nd position because it has less number of product range than ICICI Bank and in some categories of Current A/C some services are not providing by it. UTI Bank got third rank as it is better than each other in some offerings and benefits. IDBI Bank got 4th position as it has not providing much more option to customers in investing their money. It has only few categories of current a/c and its charges very high.

Conclusion
Conclusion of study reveals many facts about the bank. Overall conclusion is as follows:-

HDFC bank is a well known bank. Offers attractive schemes to consumers with competitive charges which pull them to avail the services. Conclusion about services and both favorable and unfavorable Services

and charges prove favorable for the services with which it is proving good services in low charges or charges equal to the charges of the main competitor. And proves unfavorable for the services and products not providing by it while providing by any other leading bank. For the example HDFC bank is not providing the service of home delivery and collection with current a/c category-1 while other banks are providing the same service by charging minimum charges. This could prove unfavorable to bank as this service can attract customers. To conclude at last I would conclude HDFC bank is a bank, which provides attractive services, it has got a very good name in the market. I wish that HDFC bank keep up its name & grow with a great speed. It was such a grateful opportunity to get training in such a renowned bank.

Limitations

1. 2. 3. 4. 5.

There is time constraint for me. Not exact & true information given by people. Inadequate data. It is tough to take appointment. The members of the bank are loosing trust towards the bank due to less concern attitude of its head office.

6.

HDFC are not properly communicating about the products and schemes to the customers.

7. 8.

HDFC are less motivating towards bankers to sale their product Frequent changes in schemes make bankers & customers confused.

CHAPTER -V
SUGGESTIONS AND RECOMMENDATION

SUGGESTION

As HDFC is providing very good services in terms of the money transaction but they are not having their ATMs in comparison to the other banks if we consider only in COUNNOTH PLACE then ICICI is having 3 ATMs but HDFC is having only 1 ATMs. So HDFC should increase their ATMs services. HDFC bank is having very good policy for the ARMY but they are not having much concentration on the saving a/c then the ICICI bank so HDFC should make some special arrangement for the ARMY saving a/c. HDFC is not having their Internet service in a good manner then ICICI & other banks as ICICI is providing the bill pay facility through internet but HDFC is not having. So HDFC should appoint a team who can make this facility batter. Third Party Pay is a major issue for the HDFC bank because they only having self Pay facility & customer want the Third Party Pay. So HDFC also consider this point. HDFC bank is not having more categories in Current a/c then ICICI bank. The last but not least HDFC banks working hour they close their bank at 3.30 but all other bank providing the facility up to 7-8 pm.

Questionnaire

Name of the respondent: ... Contact No: Address:

In which bank do you want to open an account whether it is saving or categories of current account?

What is your occupation? .

What is the reason for selecting the particular bank?

Which account you want to open, saving or current?

If Saving or Current, Why?

Are you satisfied with the banks new scheme?

Do you want to continue with the bank?

Have you any A/C with other bank?

Are you satisfied with other bank Yes/No?

BIBLIOGRAPHY
BOOKS: Kothari C.R. Research Methodology in Management 2nd edition. Beri G.C. Research Methodology 3rd Edition. Annual reports of HDFC. Annual report of private bank of Delhi (NCR).

MAGAZINES: Business Today Business World.

INTERNET WEBSITE www.google.com www.hdfcbank.com www.icicibank.com www.idbibank.com www.utibank.com

JOURNAL HDFC BANK JOURNAL 2010, 11, 12.

Checklist of items for the Final Internship Report

1. 2. 3. 4. 5. 6. 7. 8. 9. Is the report properly hard bound? Is the Cover page in proper format as given in Annexure A? Is the Title page (Inner cover) page in proper format? (a) Is the Certificate from the supervisor in proper format? (b) Has it been signed by the Supervisor? Is the Abstract included in the report properly written within one Page? Have the keywords been specified properly? Is the title of your report appropriate? The title should be adequately descriptive, precise and must reflect scope for the actual work done. Have you included the list of abbreviations /Acronyms? Uncommon abbreviations/Acronyms should not be used in title? Does the report contain a summary of the literature survey? Does the Table of Contents include page numbers? (i). Are the pages numbered properly? (ii).Are the figures numbered properly? (Figure numbers and Figure titles at the bottom of the figures) (iii).Are the tables numbered properly?(Table numbers and Table Titles at the top of Tables) (iv). Are the captions for the Figures and the Tables proper? (v). Are the appendices numbered properly? Is the conclusion of the report based on the discussion of the work? Are References or Bibliography given at the end of the Report? Have the references been cited properly inside the text of the report? Is the citation of the References in proper format/ Have you written your report according to the guidelines? The report should not be a mere printout of a Power Point presentation. Source code need not be included in the report. A compact disc (cd) containing the soft copy of the final report and a copy of the final seminar presentation made to the Supervisor/Examiner have been placed in a protective jacket fastened to the inner back cover of the final report. Please write your name and ID. No with a marker on the CD as well as the CD jacket. Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes

10. 11.

12.

13.

Declaration by student: I certify that I have properly verified all the items in this checklist and ensure that the report is in proper format as specified in the course handout.

__________________________ Signature of the student Place: - ime, college, Sahibabad Date: - 11th august 2012 Roll no:- 110041