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TABLE OF CONTENTS

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CHAPTER 1. INTRODUCTION............................................................................................................. 5 1.1. COMPANYS PRESENTATION..................................................................................................................5 1.2. BRIEF HISTORY.......................................................................................................................................5 CHAPTER 2. GENERAL......................................................................................................................... 6 2.1. PURPOSE ................................................................................................................................................6 2.2. SCOPE.....................................................................................................................................................6 2.3. REFERENCE............................................................................................................................................6 2.4. DEFINITIONS...........................................................................................................................................6 2.5. QUALITY MANUAL.................................................................................................................................9 CHAPTER 3. STATEMENT CONCERNING QUALITY STRATEGY ...........................................11 3.1. QUALITY POLICY..................................................................................................................................12 3.2. ORGANIZATION (STRUCTURE).............................................................................................................12 3.2.1. GENERAL ..........................................................................................................................................12 3.2.2. RESPONSIBILITY AND AUTHORITY.....................................................................................................14 3.2.3. ASSURANCE QUALITY DEPARTMENT.................................................................................................15 3.2.4. RESOURCES........................................................................................................................................16 3.2.5. MANAGEMENTS REPRESENTATIVE...................................................................................................16 3.2.6. ANALYSIS PERFORMED BY THE MANAGEMENT ................................................................................17 CHAPTER 4. QUALITY SYSTEM....................................................................................................... 17 4.1. GENERAL..............................................................................................................................................17 4.2. QUALITY SYSTEM PROCEDURES..........................................................................................................18 4.3. QUALITY PLANNING.............................................................................................................................18 CHAPTER 5. CONTRACT REVIEW................................................................................................... 21

CHAPTER 6. DOCUMENT AND DATA CONTROL......................................................................... 21 6.1. GENERAL..............................................................................................................................................21 6.2. DOCUMENT AND DATA APPROVAL AND ISSUE....................................................................................22 6.3. DOCUMENT CHANGES..........................................................................................................................23 CHAPTER 7. PURCHASING............................................................................................................... 23 7.1. GENERAL..............................................................................................................................................23 7.2. EVALUATION OF SUBCONTRACTORS...................................................................................................23 7.3. PURCHASING DATA...............................................................................................................................24

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7.4. VERIFICATION OF PURCHASED PRODUCT...........................................................................................24 CHAPTER 8. CONTROL OF CUSTOMER-SUPPLIED PRODUCT.............................................. 25

CHAPTER 9. PRODUCT IDENTIFICATION AND TRACEABILITY...........................................25

CHAPTER 10. PROCESS CONTROL................................................................................................. 26 10.1. GENERAL............................................................................................................................................26 10.2. PROCESSES DEVELOPMENT ASSURANCE IN CONTROLLED CONDITIONS........................................27 CHAPTER 11. INSPECTION AND TESTING................................................................................... 28 11.1. GENERAL............................................................................................................................................28 11.2. RECEIVING INSPECTION AND TESTING.............................................................................................28 11.3. IN-PROCESS INSPECTION AND TESTING.............................................................................................28 11.4. FINAL INSPECTION AND TESTING......................................................................................................29 CHAPTER 12. CONTROL OF INSPECTION, MEASURING AND TEST EQUIPMENT............29

CHAPTER 13. INSPECTION AND TEST STATUS.......................................................................... 30

CHAPTER 14. CONTROL OF NONCONFORMITY PRODUCT................................................... 31 14.1. GENERAL............................................................................................................................................31 14.2. REVIEW AND DISPOSITION OF NONCONFORMITY PRODUCT............................................................31 CHAPTER 15. CORRECTIVE AND PREVENTIVE ACTION........................................................ 31 15.1. GENERAL............................................................................................................................................32 15.2. CORRECTIVE ACTIONS.......................................................................................................................32 15.3. PREVENTIVE ACTIONS........................................................................................................................32 CHAPTER 16. HANDLING, STORAGE, PACKING, PRESERVATION AND DELIVERY........33 16.1. GENERAL............................................................................................................................................33 16.2. HANDLING..........................................................................................................................................33 16.3. STORAGE.............................................................................................................................................33 16.4. PACKING.............................................................................................................................................34 16.5. PRESERVATION AND DELIVERY.........................................................................................................34 CHAPTER 17. CONTROL OF QUALITY RECORDS...................................................................... 34

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CHAPTER 18. INTERNAL QUALITY AUDITS................................................................................ 35

CHAPTER 19. TRAINING................................................................................................................... 36

CHAPTER 20. STATISTICAL TECHNIQUES................................................................................. 37

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Chapter 1.INTRODUCTION 1.1. Companys presentation REAL S.A. is a joint-stock company and has headquarters in BUCOV village, Prahova county, at the east side of the city of Ploiesti. The main products are: Refractory castables Insulating refractory castables Refractory castable prefabricated units Insulating refractory castable prefabricated units Plastic refractories Ramming mixes Monolithic refractories for induction furnances Refractory mortars Alumina-silicate refractory bricks Refractories for the sliding gate system Ceramic burner for air heaters Graphite crucibles for non-ferrous metallurgy Blast lance Siliceous sleeves Zircon products for continuous casting Silicon carbide refractories Corundum refractory products shaped by casting-vibration High alumina refractory cement Synthetic semi-products. The large assortment shows the variety of area of use: metallurgy, engineering industry, chemistry, petrochemestry, building materials, etc. S.C.___________________. is a company with juridical personality, was found in _______as a joint-stock company ( as per HG 1104/1990) and was registered at ____________ Chamber of Commerce under no._____________. Address: Telephone: Fax: Email: 1.2. Brief history ___________ was founded in _______ as a private society and worked in the domain of_____________.

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The societys personnel was trained and specialized at the highest level in_________ products area, together with factorys modernizing and developement. Processes technologies are the result of reserche and design made together with profile institute and the tendencies are for deversify the products asortment and to rise the technical performances and quality level.

Chapter 2.GENERAL 2.1. Purpose The policy and strategy for quality, as declared objectives, requires establishment, development, implementation and maintain of a quality system, as described and defined in Quality Manual. The purpose of the implementation of a quality system is to find the best solutions for settling the companys needs and interests and, especially, the customers needs and prospects, winning market and buyers trust in companys capacity to supply the expected quality. 2.2. Scope Quality Manual is issued and developed for an effective implementation in S.C. REAL S.A. of a quality system, using by model the standard SREN ISO 9002, considered suitable for the activity, process or product supplied. Whenever the using a quality system is a clients requirement, the Manual can be presented as the prove of companys capability to manufacture and delivery products in accordance with the applicable standard or for ensuring the compatibility with quality standards required. 2.3. Reference ISO 8402/1995 - Quality management and quality assurance - vocabulary ISO 9002/1995 - Quality systems - Model for quality assurance in production, installation and servicing 2.4. Definitions The terms and definitions used in this document are as per Standard ISO 8402/1995 and ISO 9002/1995. Entity; item - that which can be individually considered Process - set of activities which transform inputs into outputs Procedure - specified way to perform an activity Product - results of activities or processes

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Service - result generated by activities at interface between the supplier and customer and by supplier internal activities to meet the customer needs Service delivery - those supplier activities necessary to provide the service Organization - company, corporation, firm, enterprise or institution, or part thereof, whether incorporated or not, public or private, that has its own functions and administration Organizational structure - responsibilities, authorities and relationships, arranged in a pattern, through which an organization performs its functions Customer - recipient of a product provided by the supplier Supplier - organization that provides a product to the customer Purchaser - customer in a contractual situation Contractor - supplier in a contractual situation Subcontractor - organization that provides a product to the supplier Quality - totality of characteristics of an entity that bear on its ability to satisfy stated and implied needs Grade - category or rank given to entities Requirements for quality - expression of the needs or their translation into a set of quantitatively or qualitatively stated requirements for the characteristics of an entity to enable its realization and examination Requirements of society - obligations resulting from laws, regulations, rules, codes, statutes and other considerations Dependability - collective term used to describe the availability performance and its influencing factors: reliability performance, maintainability performance and maintenance-support performance. Compatibility - ability of entities to be used together under specific conditions to fulfil relevant requirements Interchangeability - ability of an entity to be used in place of another, without modification, to fulfil the same requirements Safety - state in which the risk of harm (to persons) or damage is limited to an acceptable level Conformity - fulfillment of specified requirements Nonconformity - nonfulfillment of a specified requirements Defect - nonfulfillment of intended usage requirements or reasonable expectation, including one concerned with safety. Product liability - generic term used to describe the onus on a producer or others to make restitution for loss related to personal inry, property damage or other harm caused by a product Qualification process - process of demonstrating whether an entity is capable of fulfilling specified requirements Qualified - status to an entity when the capability of fulfilling specified requirements has been demonstrated Inspection - activity such as measuring, examining, testing or gauging one or more characteristics of an entity and comparing the results with specified requirements in order to established whether conformity is achieved for each characteristics Self-inspection - inspection of the work by the performer of the work, according to specified rules Verification - confirmation by examination and provision of objective evidence that specified requirements have been fulfilled

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Validation - confirmation by examination and provision of objective evidence that the particular requirements for a specific intended use are fulfilled Objective evidence - information, which can be proved true, based on facts obtained through observation, measurement, test or other means Quality policy - overall intentions and direction of an organization with regard to quality, as formally expressed by top management Quality management - all activities of the overall management function that determine the quality polity, objectives and responsibilities and implement them by means such as quality planning, quality control, quality assurance and quality improvement within the quality system Quality planning - activities that establish the objectives and requirements for quality and for application of quality system elements Quality control - operational techniques and activities that are used to fulfil requirements for quality Quality assurance - all the planned and systematic activities implemented within the quality system and demonstrated as needed, to provide adequate confidence that an entity will fulfil requirements for quality Quality system - organizational; structure procedures, processes and resources needed to implement quality management Total quality management - management approach of an organization, centred on quality, based on the participation of all its members and aiming at long-term success through customer satisfaction, and benefits to allmembers of organization and to society Quality improvement - actions taken throughout the organization, to increase the effectiveness and efficiency of activities and processes in order to provide added benefits to both the organization and its customers Management review - formal evaluation by top management of the status and adequacy of the quality system in relation to quality policy and objectives Contract review - systematic activities carried out by the supplier before signing the contract to ensure that requirements for quality are adequately defined, free from ambiguity, documented and can be realized by the supplier Design review - documented, comprehensive and systematic examination of a design to evaluate its capability to fulfil the requirements for quality, identify problems, if any, and purpose the development of solutions Quality manual - document stating the quality policy and describing the quality system of an organization Quality plan - document setting out the specific quality practices, resources and sequence of activities relevant to a particular product, project or contract Specification - document stating requirements Record - document, which furnishes objective evidence of activities performed or results achieved Traceability - ability to trace the history, application or location of an entity by means of recorded identifications Quality audit - systematic and independent examination, to determine whether quality activities and related results comply with planned

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arrangements and whether these arrangements are implemented effectively and are suitable to achieve objectives Quality auditor - person qualified to perform quality audits Auditee - organization being audited Preventive action - action taken to eliminate the causes of a potential nonconformity, defect or other undesirable situation in order to prevent occurrence Corrective action - action taken to eliminate the causes of an existing nonconformity, defect or other undesirable situation in order to prevent recurrence Disposition of nonconformity - action to be taken to deal with an existing nonconformity entity, in order to resolve the nonconformity Production permit (deviation permit) - written authorization to depart from the originally specified requirements for a product prior to its production Waiver concession - written authorization to use or release a product which does not conform to the specified requirements Repair - action taken on a nonconformity product so that it will fulfil the intended usage requirements although it may not conform to the originally specified requirements 2.5. Quality Manual The Quality Manual is a document stating the management authority and responsibility in quality area, corresponding to the organizational society structure and to resources needs, is established quality policy based on declared objectives and is described quality system applied. Front page contains companys name, including address, telephone, fax etc., title with code specification, available issue and revision, and table of contains contain approval date, valid date, approval authority, other dates and information regarding multiplication, item number, issue, revision, etc. Statement concerning quality strategy, document included in this chapter, sustain the manual. Quality Assurance Department performs Quality Manuals issuing, included revisions and new editions, its review and check is on TechnicQuality Managers responsibilities and approval authorities belong to General Manager. Manual is usually typing in Romanian language. Its English language translation is distribute to certification organism and with management and customer approval. Manuals revision is performed completed or by chapters, as following reference standards changing, declared policy and strategy, organizational structure or other reasons, any time is necessary considered, into a controlled system, by indicated stage and revisions nature in front page. Quality Manual spreading to users, copies by original, is performed inside the company, in a controlled mode, by using the Spreading List, updated for each modification. The spreading of the Manual outside the company may be done:

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- to the customers, at their request and with management approval. Copies on the up-to-date revision will be handed. Copies on future revisions will be spreaded only at customersrequest. The copies will bear the mark INFORMATIVE COPY and evidence of the spreading will be kept at Quality Assurance Dept. Whenever the case may be and it is possible, the beneficiary of the copy will sign for receipt. - to the certification body. The spreaded copies will bear the mark Controlled Copy. Further revisions of the manual will be spreaded periodically. Unwonted Manual is retired from all users, copies will be destroy and the original will be stamp with Replaced Document and will be keep and administrate as witness test by Quality Department for 5 years, after that can be destroyed. Quality procedures list, included here, and are only with information title, available issues will be finding in Master List.

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Chapter 3.STATEMENT CONCERNING QUALITY STRATEGY In my capacity of General Manager of SC _____________, I engage myself to ensure the processing and delivery of products which to fully match the Clients requirements, by fulfilling the standards and norms en force and the contractual requirements. For this purpose I establish and comply with the adequate Quality System, according to the SR EN ISO 9002:95 standard, and I decide that fulfillment of the standard is compulsory at all levels. The requirements imposed for quality assurance are described in adequate procedures, approved by the management, spread and complied with at all departments/sectors involved. Quality assurance in SC ______________ SA is directly subordinated to the General Manager. I declare my total engagement for: Fulfillment of quality policy and objectives in quality area, presented in this manual; Permanent concern for quality system improvement in the company Compliance of Quality System stipulations and provisions by all companys employees. I nominate the Tehnical Quality Manager as top managements representative for: The assurance of implementation and keeping up of the Quality Standard within SC______________________. Permanent report upon the stage of implementation and of running of the Quality System, in order to be analised for improvement and corection. Date: General Manager

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3.1. Quality policy The management team of the company considers that, for the purpose of gaining the market and customers trust, a special attention must be given to the quality of the products and services offered by the company, and for this reason his own QUALITY POLICY was issued and declared. The quality policy adopted is connected with other activity fields and has obviously in view fulfillment of customers requirements by the mean of products quality, to apply cheap costs with minor expenses by using stabile, performer, reliable and maximum security conditions. Quality influence elements must be controlled in order to minimize, cut and prevent the deficiencies. Managements statement concerning establish, implement and maintain the quality assurance system has been declared intention and decision to apply such a system and Statement concerning quality strategy has been defined purpose and objectives for fixed periods. Policys achievement is sustain by management, with all responsibility and authority, through assurance an administrative, technique and organizational frames, including human, material and financial resources. Strategic objectives efficiency, their implemented and maintain is periodic follow in management analyze and when must be, are established and performed the necessary corrections. Management considers that quality products achievement through quality assurance system means a profitableness company and assures an important place for her between rival companies. By implementing the quality system, the managements target is to reach the following objectives: - decrease till total reduction of clients claims - decrease of extra costs involved in non-conform products correction, until 10% from the processing costs level - decrease of the rejects, as follows: - at most 3% for non recycling rejects - at most 8% for recycling rejects resulted from the production of________ - at most 15% for recycling rejects from other products 3.2. Organization (structure) 3.2.1. General

Companys organization structure is defined and documented in organization diagram (Organization Chart), here enclosed, document approved by General Shareholders Assembly.

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GENERAL SHAREHOLDERS ASSEMBLY CENSORS COUNSELLORS LEGAL DEPT. TECHNICAL-QUALITY MANAGER TECHNICAL CONTROL-RECEIVING DEPT. INTERNAL FNANCIAL CONTROL DEPT. QULITY ASSRANCE DEPT. PRODUCTION MANAGER COMMERCIAL MANAGER SALES OFFERING CONTACTING DEPT. ECONOMIC MANAGER MECHANO-ENERG MANAGER GENERAL MANAGER

FOLLOWING F PRODUTION DEPT.

PLAN PROGRAMING LAUNCHING

COMPUTRS SALARIES OFICCE

PRIVATISATION DEPT. HUMA RESOURCESMANAGEMENTDPT.

PERSONEL BUREAU

PURCHASING BUREAU

SPARE PARTS DESIGN SECTION

MARKETING BUREAU

TRANSPOARTATION

MECHANO-ENERGETIC

ACCOUNTIG DEPT.

REORGNIZATION-

CASTABLES SEMIPRODUCTS AND REFRACTORY MIXES

REFRACTORY SHAPED PRODUCTS SECTION ISOSTATE PRESSING WORKSHOPPREPARING-PRESSING SHAPING-

MAINTENANCE AND MECHANIC REPAIRS GATE SYSTEM WORKSHOP

THERMO-HYDRO AND ELECROENERGETIC

Jobs competencies, authority, responsibilities and functional relationship are defined and documented in Organization and Function Regulation, and are as per organization structure and policy, including quality policy and are known by the personnel by the mean of the Job Description.

SPECIAL OPERATION SLIDING

UNLOADING IMPREGNATION

PUTTING DRYING BURNING

PILOT STATION

BUREAU

INVESTMENTS DESIGN DEPT.

ADMINISTRATIVE BUREAU

PURCHSING DEP.

FINANCIAL DEPT.

TECHNICL DEPT.

LABS DEPT.

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3.2.2.

Responsibility and authority

Quality policy, strategic objectives and quality system, adopted by the management, are compulsory and must be understood, implement and maintain at all levels, including by involved personnel in this actions. The management was defined responsibilities, authority and functional relationship for all personnel who lead, perform and verify quality activities and for establish, develop, implement and maintain quality system. For a good implementation and maintaining of quality system, management has named Technical Quality Manager with full responsibility and authority for quality assurance. Management staff must sustain declared policy and strategy and must elaborate and perform measures programs with concrete objectives, which can be appreciated as reliably. Leading, performing and verifying staff for quality activities must have assured independence to: Identify and record any problems regarding products, processs and systems quality; Start preventive activities for nonconformities occurrence regarding products, processs and systems quality and repair possibilities; Start, recommend and elaborate disposals for treatment of nonconformities products; Verify solutions implementation and their achievement confirmation for recorded nonconformities; Control processing, delivery and mounting of nonconformity product until the deficiency is rectified. Applied quality system assures that any specific appearance for this area can be available and transparent, as usage and convention and any control society, certificate society representatives and customers access is agreed and accepted. Management jobs have established responsibilities and authority for elaborate, verify, notice, approve, report, analyze and correct documents regarding quality system, included for its implement and maintain, this will be clear identified and defined. The leading of the Quality system is the top managements responsibility. General manager and executive managers have following own charges: - establishing quality policy and adequate objectives for organizational purpose of the organization; - identifying and planning actions for policys implementation and for objectives achievement; - establishing responsibilities; - assuring resources; - analyzing objectives performer and taking decisions for permanent improvement.

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Quality system documents define responsibilities for every member of organization for systems implement and maintain. Each manager has responsibility to assure identification of quality needs, documentation and application for procedures and instructions, approved for a controlled unfolding of coordinate activities. Each function unit (department) has defined charges for all activity and for relationship with other units, as per Organization and Function Regulation. Quality Manual and quality system procedures establish authority, responsibilities and quality documented procedures and present interdependence of personnel who lead, perform and verify quality influence activities. Job Description establishes for each member of organization charges, authority and responsibilities and procedures and instructions define the ways to do these. All leading, performing and verifying personnel have for established activities as main job charge to respect procedures from quality system documents. Any level management has responsibility to put in relation quality system documents with Job Descriptions for subordinate personnel, this to have a clear reference of documents. 3.2.3. Assurance quality department

Assurance Quality Department is subordinated to Quality Manager and has following charges and responsibilities: Elaborate and present for analyze, verify and approval the Quality Manual, system procedures and working procedures, specific to this department and Internal audit program, keep under permanent control their spreading, changing and revisions, assure retiring and administrating of replaced documents; Propose measures for sustaining and assuring declared objectives through quality policy and strategy; will analyze anticipate results and will check implementation and maintain of those established; Perform disposals and decisions of management analyze, check their implementation and maintain, and when defaults have been find, report this to management representative for establish and start corrective actions; Perform periodic analyses and evaluations on implementation, maintain and improvement of applied quality system, using as informational support existing tapes for items as nonconformities, claims, corrective/preventive actions, audits etc., check areas and activities when dysfunction are identified, report to management representatives conclusions and observations and propose diminution, eliminate and prevent unsuitable appearances; Periodic report achievement stage of Internal audit program with conclusions and recorded nonconformities, global analyzes results regarding

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audit activity and measures established for assurance control to implementation, maintain and reliability of ordered corrective/preventive actions. System procedures establish responsibilities and authority for leading persons from units and department level, who perform and check those activities with direct influence in products quality and are involved in implementation, maintain and improvement of quality system.

3.2.4.

Resources

Materials and human resources necessary for implementation, maintain and improvement of assurance quality system and for adopted objectives and strategy achievement is established and approved following managements analyzes and evaluations. Establishing enough and adequate resources is done in a planned way, on the basis of programs and diagrams and shows: Human resources and specific qualification Design and development, process, inspection and testing equipment Machines and software for computers Other quality items (market situation, new processes and products). Each branch activity identifies those actions specific to quality assurance which need resources allocation, elaborates documented proposals which are advanced to branch manager for analyze and notice and after that this will sustain inclusion need in programs and diagrams approved at companys level. Chief account performs financial sustain and establish concrete measures for approval programs in time achievement. Ability, experience and training level, specific for leading jobs, is defined and approved by Job Description, for performing and verifying personnel is established by specific to working place, by required qualification and specification (working procedures, instructions, etc ) and for specificity qualification required by internal needs or regulations (quality assurance, internal audits, auditor etc ) are applied training, improvement and qualification courses, inside or outside of company, finalized with evaluations and appreciation. 3.2.5. Managements representative

General Manager has named Technical-Quality Manager as representative, with defined authority to establish, apply and improve a quality assurance system, adequate to companys activity and specific.

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Managements representative are established responsibilities for elaborate, apply and improve of Quality Manual, procedures and all specific documents, for internal and external audits assurance, for a periodic report to management about working system and for any other actions, specific to quality assurance, included for policy and declared objectives performing. 3.2.6. Analysis performed by the management

Quality assurance system is quarterly or any time is necessary analyzed by managements analysis, with purpose to assure its function, permanent suitable and reliably, achievement stage, implementation and maintain of policy and objectives in quality area and established decisions and disposals too. Analysis is performed on the basis of reports presented by representative to quality lead and by branch managers. Reports contain is cumulative for all systems items or is reduced only for items, as per data and requirements established by management. Systems items, minimal periods when must be analyzed, information regarding reports contain and detailed way of analysis unfolding are defined and established in Managements analysis - system procedure. Conclusions, observations and corrective/preventive actions are find in managements disposals, recorded documents and distributed to all personnel involved in fulfilling and reporting of their perform and efficiency. Chapter 4.QUALITY SYSTEM 4.1. General Company has established, implemented and maintained an adequate quality system using SR EN ISO 9002 as assurance quality model for fulfill its products/services with requirements. Quality system documentation is performed as follows: Items, conditions and disposals adopted by company for quality system application (policy, strategy, objectives, programs, plans, disposals, decisions); Reference documents applied for quality system used, as Quality Manual, system procedures, working procedures (processing, inspection, testing, technical and organizational conditions, instructions, etc); Used documentation inside the system, as performing and processing documentation, technological documentation, norms and instructions, etc); Quality records, specific to system, as inspections and testing reports, qualification and audit reports, metrological verification files etc. Policy, objectives and strategy in quality area, adopted quality system, specific documents and their changes, the way for application and function,

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evaluate methods and improvement possibilities are known by company personnel owing to some activities as instructions, information, etc., actions which can have permanent, periodic or unplanned but required by necessity. Quality system is applied to all activities involved in product/service or process performing and include specific items, one by one or per total, from initial identification through final fulfillment of requirements of customers. Effective function of quality system ensure an appropriate control to those items which have qualitys influence and put a bigger accent to prevent problems but not to trace them after appearance. 4.2. Quality system procedures Quality procedures, elaborated for sustain quality policy and for development and detail Quality Manual stipulations, are organized in two branches: System procedures: describe objectives and achievement ways; coordinate activities performing with influence about quality and control assurance way, establishing clear responsibilities too. Working procedures: establish and describe activities performing, responsibilities and control about the items important to quality assurance and complete system procedures. Quality Assurance Department establishes system procedures elaboration and units and departments, with described activities, assure elaboration for working procedures. This action, at company level, is settled by Quality system documents elaboration working procedure, document which present emission, maintain, retire, administrate, etc. 4.3. Quality planning Quality planning is a compatible action with applied quality system requirements and consists of effective documentation about the way to fulfill quality conditions. Quality plans are elaborated and used, when the necessity is established, for fulfillment the specificity conditions for products/services, projects and contracts. This are cumulative documents and contain: desired quality objectives, responsibilities and authorities, programs for inspection, testing, audit etc, changing modalities and other necessary measures. For processing period, the fulfillment of specified conditions are performed through elaboration and using quality plans and inspection and testing plans and, when those elaboration are not justified, are direct applied technical execution documentation and documented procedures of assurance quality system and, for certain, will be considered the following activities, too: identify and assure all control means of activities, processes, equipment, resources and needed abilities;

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assure compatibility of design, processing, fitting, inspection and testing procedures with applied documentation; bring up-to-date quality control techniques of quality, inspection and testing; identify any measurement needs; identify the adequate verification with the perform period of the product; clarify acceptance criteria for all conditions and characteristics; identify and elaborate quality record.

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SYSTEM PROCEDURES LIST 01 06 07 08 10 11 Control of inspection, measuring and test equipment - code PCProcess control Inspection and testing - code PC-09 - code PC Control of customer-supplied product Product identification and traceability - code PC- code PCAnalysis performed by the Management Contract review Document and data control Purchasing - code PC- code PC-03 - code PC-05 - code PC-

Inspection and test status - code PC-12 Control of nonconformity product - code PC-13 Corrective and preventive action - code PC-14 Handling, storage, packaging, preservation and delivery - code PCControl of quality records Internal quality audits Training Statistical techniques code code code code PC-16 PC-17 PC-18 PC-20

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Chapter 5.CONTRACT REVIEW Companys trade activity is based on settled orders or contracts, elaborated or received by company. Before submission of a tender or acceptance of a contract or order, these must be reviewed to ensure that the requirements are adequately defined and documented and there is the capability to meet the contract or order requirements. Contract Review Procedure establishes the way this activity is developed involved department and those responsibilities. The procedures result for supplied products/services is the signing of the contract or the solved of any differences between contract or order requirements, if any. Customers orders are reviewed to ensure that: The requirements are adequately defined and documented; The supplier has the capability to meet the customer requirements. Orders review results are registered in Contract analysis card. Sales Offering Contracting Department, on the basis of this document, can issue and obtain internal approval for contract design, which is tender to the customer. The contract changes are made only with both parties approval and compulsory are reviewed and approved at same level as the first contract. All the records made, as orders/contracts review will be maintain and keep. Chapter 6.DOCUMENT AND DATA CONTROL 6.1. General Documents, kept under control as per this procedure, assure quality requirements and objectives defining and progress for system, processes, procedures, products, the necessary responsibilities and resources for their fulfillment, their communication to all involved functions and persons and the working way defining, too. Procedure for document control, applied in REAL, covers the following document categories, without any limitation: Quality Assurance Systems documents: - Quality Manual - System procedures - Working procedures - Technological instructions - Blanks, labels, etc Other documents: - Commercial contracts and documents regarding contract review - Technological and control documentation - Purchasing documentation

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- Documents which required customers approval - External documents (including documents from customers) - Organization and Function Regulation, Job Descriptions - Others. Keeping under control the documents and data means: a) Identify the necessary documents, including blanks; b) Elaborate and identify the documents, through unique cod; c) Documents analyze and approve d) Controlled spreading, basing on Spreading List, so that the valid editions of documents to be available in all places where are required e) Prompt retired from all spreading points of the unavailable or/and out of use documents; adequate identification of out of use documents, kept for juridical purposes or for knowledge conservation f) Changing of document and data, basing on analyze and approve by authorize personnel and prompt replaced of changed documents at the using places g) Documents keeping (archiving). 6.2. Document and data approval and issue Chief of department, which will assign the competitive person for this purpose, assures documents internal issue; the chief of department will assure the issue of a specific issuing and control procedure, for the above document. Quality Assurance Department will issue and keep under control the Quality Manual. Each document is identified by edition and revision or other identification way, approved by the specific procedure for the documents issue. For documents from quality system, edition number represent quality systems edition. General Manager decides editions changing when major modification could appear in organizational structure or in system function. Passing to an upper quality system edition, Quality manual and system procedures will be republished and replaced from all spreading places. The other documents will remain at the spreading places until the first revision (re-issue), when they will be republished. Documents analyze are done by involved functions, established by departments chief, if is necessary. The issuing departments chief does documents verification. The branch Manager does internal documents approval, if is not specified other approval way in specific procedures for documents issuing. Quality Manual and system procedures (quality procedures) are verified by Technical-Quality Manager and approved by General Manager. Operational procedures and working instructions are verified by issuing departments chief and approved by the branch manager. The spreading is done basing on receiving signature on Spreading List or in the indicated way from procedure.

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Witness item (original), with items number specified, will be kept together with Spreading List, at the issuing department. Quality Manual and system procedures will be spread to the certification forum. The spreading copies will have the mention Controlled copy. Following revisions will be spread in the same way. Copies of the documents can be spread at customers and others request. The spreading, in this situation, will be done only with managers approval and the spreading items will have the mention Informational copy. Next revisions can be spread only at request, too. The issuing person has responsibility of unavailable or out of use documents retiring, from all spreading/using places. In the event that unused documents are kept in juridical purposes or for knowledge conservation, these will be identified by the issuing person through written unavailable document on each documents pages. 6.3. Document changes Documents changes necessity is analyzed by the issuing function for the initial document ( can be proposals from users, too). Elaboration, verify and approve of the change (revision) are performed by the same functions as per the initial document.

Chapter 7. PURCHASING 7.1. General For a best purchasing activity, company must assure: Establishing purchasing terms and conditions Evaluation and selection of subcontractors Clare stipulation, at orders issuing, of the quality criterions for products, resulted from customers requirements and/or necessary for products achievement at the established quality level, and the ways for solving claims regarding quality Reception of purchasing products as per written procedures and specific instructions, correspondingly with the contracts requirements and valid norms. Purchasing Department establishes the requirements for purchasing activity, basing on specifications and requirements received from Production Department or other ones. 7.2. Evaluation of subcontractors

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The Company chooses its subcontractors under their evaluate and selection by ability to meet requirements of purchased product, of finite product needs, including quality system and specific quality assurance requirements. Accepted subcontractors are included in Acceptable subcontractors list, draw up as per their evaluate and selection regarding ability to meet sub-contracts requirements. Potential subcontractors selection is done through a note system, under following criterions: technique and economic evaluation quality system existing payment conditions. Commercial Manager/ Production Manager must approve Acceptable Subcontractors List. 7.3. Purchasing data Purchasing/Mechano-energetic Departments establish purchasing programs and issue orders or purchasing documents, basing on Material necessary and Purchasing Specification. Purchasing activity is performed only basing Purchasing Order from REAL, confirmed by subcontractor or contract, in which the following items will be specified: (a) Complete and clear description sort, type, characteristics, marks, etc (b)Products code (c) Delivery term (d)Quantity (total or partial) (e) Price and payment conditions (f) Contracts number - if is necessary (g)homologue or certificate conditions if is necessary (h)quality assurances conditions ( the quality standard applied) (i) products identification conditions (j) guarantees (k) quality records conditions if is necessary (l) solving claims solutions if is necessary (m)reception conditions. After products reception are performed it will draw up for each one Receipt Note and Warehouse Card. A product will be delivered from warehouse only by Material Bills. 7.4. Verification of purchased product Company verification at subcontractors premises

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Technical Department establishes if it is necessary that some products to be verified at subcontractors premises and Purchasing Department will insert this requiring into contractual purchasing documents. Verification at Companys premises Purchasing products verification can be done as follows: - testing, on samples of received products - per total - basing on purchasing products certification documents, issued by subcontractor. Requirements regarding verifications type and scope and the verification way are specified in reception instructions, issued with purchasing specifications elaboration consulting. Customer verification of subcontracted product When this verification way is stipulated in contract, customer or his representative must have the right of verification at subcontractors or Companys premises that the specified requirements is fulfilled. Chapter 8. CONTROL OF CUSTOMER-SUPPLIED PRODUCT System procedure Control of customer-supplied product describes in detail the situation when the customer request to supply the raw material which will be used for achievement of finite product as per contract. In the event of customer-supplied product, the contract with customer (customers order confirmed by the Company) will stipulate the clauses regarding the inspection ways, analysis and tests at receiving and/or before starting processing for this product and the solutions when the raw material supplied by customer isnt suitable. Customer-supplied products, after receiving, are recorded in warehouse card and receipt note, with mention: customer-supplied product. All nonconformity at these products are recorded and announced to the customer. The customer-supplied product is kept under control from the receiving in warehouse until the incorporated product is finished. Chapter 9. PRODUCT IDENTIFICATION AND TRACEABILITY Product identification and traceability procedure establishes how to identify products in S.C___________. and defines procedures for identifying the product suitable means, from receipt and during all stages of production, delivery and installation. Traceability is achieved only when it is a specified requirement. Supplied and finalized products identification is done basing on marks, with labels or underline marks for shaping products.

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Any material, item or product identification will be recorded in all production, control or testing documents regarding this. Inter stage control permanently follows that quality records to contain necessary data as per product identification. Production shares are established as per fabrication processs specifics by production departments, basing on Working Order. The unique identification number (Working Orders number, shares number) will be recorded on all quality documents, for traceability condition performing. When the mark can not be performed, only records will do these products identification. The responsibility for maintaining the marks during processing belongs to departments (sections). The unmarked products or these ones with missing marks will not start fabrication and will be treat as per system procedure Control of nonconformity product. All quality records and delivery documents will compulsory contain the number or Working Order. All these procedure records are keep and archived, as per system procedure Quality records control. Chapter 10. 10.1. General Launching production is done in following situations: (a) As per a contract (order) (b)Production for market (without any preliminary contract) (c) For a test lot (d)For internal use. Working Order is the document for launching production, issued by Plan Purchasing Launching Follow-up of Production Department. THE LAUCHING PRODUCTION WITHOUT WORKING ORDER IS PROHIBITED. After ending contract with the customer (or orders confirmation), Sales Offering Contracting Department will send to Plan Purchasing Launching Follow-up of Production Department an Internal Note with all necessary items of the contract. Addendum no.1 and draw will be attached to the contract. For each Internal Note, Plan Purchasing Launching Follow-up of Production Department will issue and complete one or more Working Orders, one for each sort (item) from order and will attach the draws, too. Each Working Order has a unique number, issued by Plan Purchasing Launching Follow-up of Production Department. Working Orders number represents the identification key on production flux. In the event of production for market (without any preliminary contract), Sales Offering Contracting Department will issue a Internal Note, as per instructions received from general Manager or Commercial Manager, at heading beneficiary will insert for market and will send it to Plan PROCESS CONTROL

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Purchasing Launching Follow-up of Production Department, attaching the items list with quantities and performing terms. Plan Purchasing Launching Follow-up of Production Department will launch production through issuing a Working Order for each item. In the event of launch in production of a test lot, the Technical Department will send the order to Plan Purchasing Launching Follow-up of Production Department, with data regarding products type, the quantity to be processing for test and performing term. Plan Purchasing Launching Followup of Production Department will launch production through issuing a Working Order, which will have the mention TEST LOT. Production for internal use is launched in the situation when productions will be used for: a) Own equipment and uses (ex. Refractory bricks furnaces repair and castables). In this situation, Plan Purchasing Launching Follow-up of Production Department will issue the Working Order as per order received from UME. On Working Order will be mentioned for internal use at heading customer. b) Semi-products further used as raw materials. From raw material necessary, received from Technical Department, Plan Purchasing Launching Follow-up of Production Department will select the raw material, which can be performed inside the company (further used as semiproducts) and will issue for them the Working Orders to the performer department. Working Order will have the mention for internal use at the heading customer. Basing on Working Orders, Plan Purchasing Launching Follow-up of Production Department will monthly sent, to each department the fabrication Program, having in view the performing/delivery terms and the using and reasonably loading of production equipment. 10.2. Processes development assurance in controlled conditions Processes development assurance in controlled conditions is achieved through working instructions, which shows the way of progress of a technological operation, priority special process for the involved persons. Keeping under control of the process progress requires to comply with documents which describe those processes, as per: Using suitable equipment for production, assembly and service and a suitable working medium; Concordance with standards, with quality plans and/or working procedures; Monitors and control of the suitable processes parameters and suitable products characteristics; Approve the process and equipment, as is the case; Performing criterion which must be stipulated almost clearly; Suitable maintenance for equipment for assure a permanent processs capability;

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Permanent processs capability assurance is achieved through planning and develop preventive and usually maintenance programs; Approval of the special process, equipment and involved personnels qualification is done as per requests from special processes list and available job descriptions. Chapter 11. 11.1. General Inspection and testing activity from inside of the Company is performed by Technical Control and Laboratories Departments, departments that covered inspections and tests stipulated in documented plans/procedures. From this point of view, the Company performs: Receiving inspection and testing; In-process inspection and testing; Final inspection and testing. The quality conditions are established through: Purchasing specifications and orders Technical specifications and draws Standards and technical norms Contractual and delivery conditions. 11.2. Receiving inspection and testing Incoming products verify is performed by Technical Control-Receiving Department, as per purchasing order, standards and specific plans/procedures/instructions. When incoming products verify is a customers require it will draw up a plan with receiving inspection and testing, plan approved by the customer through Technical Departments obligations. For raw materials, inspection and testing mean: Drawing samples from purchasing ones; Laboratory testing for samples. Receiving control is detailed in Purchasing products receiving working procedure. 11.3. In-process inspection and testing Inside the Company, Technical Control inspectors verify the fulfillment of products with the requested conditions after the section (performer, foreman) verified the product. In self-inspection points (technological phase) INSPECTION AND TESTING

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when is not indicated a Technical Control in Working Order, the performing section will promote the product to the next phase after checking the fulfillment with the specific parameters. Every performer has a directly responsibility regarding operations quality and must: verify its conformity with the specific requests; announce any nonconformities to the working leaders and to Technical Control inspectors; found these nonconformities causes, when there are easy to detect. In-process inspection and testing, established by Inspection and Testing Plan and inspection/testing instructions are performed by the qualified personnel from Technical Control/Laboratories Departments. Technical Control inspector confirms inspections performing and their conformity with specific requests through fulfill the stipulated records and approve the Working Order. As per inspection and testing performer, the products can be: (a) Concordant with the specific conditions, it will be accepted and this thing will be confirmed by the inspection personnel (b)Un-concordant with the specific conditions, it will be rejected and nonconformities will be treated as per Control of nonconformity Product procedure. The inspector will approve the product only after elimination of nonconformity as per correction stipulated in Nonconformity Report and its re-inspection. 11.4. Final inspection and testing Final inspections and testing are performed for prove the product is fulfilled with the specific conditions and means: Visual and dimensional checking for shaping products Drawing samples for laboratory testing Laboratory testing Handling and storage checking Marks checking. Before starting final control, it will verify if all previous inspection and testing was performed and accepted and stipulated quality records was completed, checked and the results fulfill the specific conditions (being authorization signature on Working Order). If, further final inspection and testing, the product fulfill with the specific conditions, it will issue the Quality Certificate. Chapter 12. CONTROL OF INSPECTION, MEASURING AND TEST EQUIPMENT

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This procedure has like purpose assurance of control, calibrate and maintain inspection, measuring and test equipment, used inside of the Company for verification and proving the products fulfillment with the requested conditions. Using adequate inspection, measuring and test equipment must ensure that the measurement uncertainty is known and is compatible with the required measurement capability Inspection and measuring equipment purchasing is done as per AMC necessary, issued by coordinator metrology, as per proposals from sections and Technical Control Department. It will be done a quantitative and qualitative reception to all purchasing measuring equipment and will be accepted and storage in special warehouses, with adequate medium conditions or unaccepted and labeled useless. For every measuring equipment released from warehouse, the coordinator metrology will complete the equipments Record Bill with all data regarding it and will archive it. Calibrate, checking and repairs yearly program, approved by the management and issued by coordinator metrology, include checking of all measuring equipment used in production and control process. Checking are performed by specialized organizations, authorized by National Metrological Institute as per Companys orders. After checking they will receive the metrological mark and Metrological check Report. Chapter 13. INSPECTION AND TEST STATUS

This procedure has like purpose identification and maintain the identification of inspection and test status during production for assure that only that product accepted at the requested inspection and testing is promoted in processing and delivered. Inspection and test status is identified during all technological flux through using marks, stamps, control labels or any other physical ways which show the products concordance or non-concordance with the requested conditions, as per phase where control are performed. Inspection and test status identification allows the verified and conform products separation from the other. Mark/preserve way of the inspection and test status is established in applicable control procedures/instructions. This identification is kept on product as long as is necessary, for allow using/promoted/delivery only for those products which total comply with stipulated inspections and tests. Marks used by Technical Control inspectors (labels) assure the inspection and test status is clearly identified at all fabrication process, there is possible. Completion/signing/stamping the quality records, as per Inspection and Testing Plan, available procedures/instructions by Technical Control departments personnel will confirm that the products were promoted/rejected at inspection. Basing inspections and test results,

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Technical Control inspector will authorize promotion of products on processing flux by signing the Working Order for each technological phase. The final verification status of a product is materialized through Technical Control inspectors signature and stamping on finite product label from products packing and releasing products Quality Certificate, signed and stamped with Technical Control Departments stamp. Chapter 14. 14.1. General The supplier establishes and maintains documented procedures to ensure that product which is not conform to specified requirements is prevented from unintended use or installation. Identify, documentation, evaluation, segregation, disposition of nonconformity, responsibilities of involved functions are defined in Control of nonconformity product Procedure. 14.2. Review and disposition of nonconformity product The nonconformity product, after its trace and identify is joint with a Nonconformity Report, issued by Technical Control inspector. Nonconformity product can be treated by: reworked to meet the specified requirements accepted with or without reworked of product or raw material, by concession sorted rejected returned to supplier other solved ways ( ex. scrapped). The solved way of nonconformity is proposed by production section and ordered by Technical-Quality Manager or Production Manager. Also, is analyzed the nonconformitys causes and is ordered the necessary corrective measure. The nonconformity products, after those trace and identify, are segregated, insulated and visual marked as per specific procedures. Quantitative claims from customers side are treated as products nonconformities and will issue for them a Nonconformity Report; it is analyzed the nonconformitys nature and the proposal correction is performed after their acceptance by customer. Chapter 15. CORRECTIVE AND PREVENTIVE ACTION CONTROL OF NONCONFORMITY PRODUCT

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Corrective and preventive action Procedure establishes how to start, to implement, to maintain or to check the corrective and preventive actions and the responsibilities for those, which are involved. Any corrective and/or preventive actions, taken to eliminate the causes of actual or potential nonconformities, are established and approved by appropriate management level, as per significance of problems and risks. Starting of corrective and preventive actions is performed further analysis of Quality Nonconformity Reports (for internal audit), of products Nonconformity Reports (when nonconformities are identified at receiving, in-processes or final or in customer complaints cases) and are proposed and approved inside of Nonconformitys analysis Committee and inside analyses meeting of the management. Corrective and preventive actions implementation is established by named chiefs, its verification are performed at managements level and its following are performed during management analyses reports and checks for internal audits. All records regarding establish, implement and maintain corrective and preventive actions, including changes, will be kept as specified procedures. 15.2. Corrective actions The corrective action purpose is to remove any nonconformity causes, defects or any other situations. The procedure for corrective action includes: the effective handling of customer complaints and reports of products nonconformities; investigation of the causes of nonconformities of product, process and quality system and recording the results of the investigation, as per Control of nonconformity product procedure and Internal quality audits procedure; determination of corrective actions needed to eliminate the causes of nonconformity, which will be performed by established authority and responsibility personnel; application of controls to ensure these corrective actions is performed and is effective. 15.3. Preventive actions Preventive action purpose is to trace, to analyze and to eliminate the potential nonconformities causes. These actions include:

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using of appropriate sources of information for examine those processes and work operations which affect product quality, concessions, quality records, audits results, service reports and customer complaints, etc; determining the necessary items for treating any problems which need a preventive action, action performed by established authority and responsibility personnel; starting of preventive actions and control methods applied for ensure these will have the anticipate result and for an adequate informing at management review. Chapter 16. HANDLING, STORAGE, PACKING, PRESERVATION AND DELIVERY 16.1. General This system procedure establishes the responsibilities and checking methods, inside of society, for ensure an appropriate control for purchasing materials, intermediate and final products. The activities of handling, storage, packing, preservation and delivery are performed for comply with specifically requirements for any product type. 16.2. Handling Handling operation is performed from warehouse areas to production sections, between working teams of the same section, which performed phases of technological process, between sections, which performed phases of the technological process, and from sections to delivery areas or warehouses, too. Handling, inside the warehouses or sections, is performed only with special equipment and units, authorized by ISCIR (raised equipment), if is necessary or checked and authorized by specialized personnel inside the company (staple machine). 16.3. Storage Raw materials, semi-products and products performed by REAL S.A. are storage in separate, special fitting and clear identified areas. Prevention of damage or deterioration of products during storage is assured by: Defining the storage way, as per: Products type ( raw material/semi-product) Identification state ( known/unknown) Acceptable state ( conform/nonconform)

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Fulfillment of specified requirements for warehouse spaces ( storage surface state, medium conditions, etc) Adequate training of the personnel involved in storage activities Verifying the storage way and identification state through periodical controls. 16.4. Packing Products are packed and marked by establishing methods and adequate procedures for fulfillment with specific conditions from products standard or customers requests. A proper packing is confirmed Technical Control inspectors completion and applying of the product label, label which contain information regarding sort, item, beneficiary, quantity, quality and performer. 16.5. Preservation and delivery Before products delivery, will be checked packing and marks for assuring the fulfillment with requested conditions. Sales Offering Contracting Department issues delivery documents, which will accompany products to beneficiary: (a) Dispatch Bill (b)Delivery Sheet (c) Invoice (d)Delivery order (e) Final documents for quality fulfillment, which accompany product (quality certifications, analyses and tests report, if are requited by customer, etc.). Chapter 17. CONTROL OF QUALITY RECORDS

Control of quality records Procedure establishes and maintains procedures for identify, gather, index, access, archive, keep and eliminate quality records, including those control and involved personnel. Quality records identification is performed through specific procedures/instructions. The functions/persons, which perform quality records, assure these are legible, clean and contain stipulated data. Records can be kept on paper or magnetic support, for the last ones it will be keep and bring up to date safe copies (back-up). Departments/functions, which receive and/or keep quality records, assure best conditions for prevention of their deterioration, destruction or damage.

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It will assure orderly records preservation and prompt reserve for daily use or for prove fulfillment with requested conditions. Next records will be at customers disposal: Quality records from final documentation which accompany the product and prove the fulfillment of requested original Quality records which must be at customers disposal, at his request, as a contract obligation for Company- copy Other records requested by customers or others, only with management approval copy. These copies will have a signed and stamped mention conform with the original. The contract will establish the period for quality records available for customers or his representatives analyze. After preservation periods, the records will be destroyed. Chapter 18. INTERNAL QUALITY AUDITS

Internal audits are applied to quality system or its items, to some processes, products or services and are divided in: quality system audit quality process audit quality product audit quality service audit. Internal quality audits are performed by personnel with no other responsibilities in the audited area. Audit teams authority for fulfillment of his duties is performed at all management branches. Internal quality audits must not have as consequence the transfer of responsibilities for quality achievement, from performer personnel to audit team. An internal quality audit has following stages: a) internal audits planning; b) audits preparing; c) audits performing; d) audits documents; e) audits closing; f) corrective actions performing. Internal quality audits are planned and organized by Quality Assurance Department, as per all quality system items to be investigated during a year. In yearly plan of internal audits must hold about human resources needed for make-up an audit team. Internal quality audits are performed basing on Yearly audit program, approved by General Manager. Production sections and departments and procedures and processes with a major influence in a good quality systems function must be often investigated. Some areas or activities can be audited or re-audited out of

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approved Yearly audit program, at General Managers or Technical-Quality Managers requirement. Audit plan is issued by audit chief and approved by Chief of Quality Assurance Department and include: area and objectives of audit; identification of auditees; identification of quality documents; identification of members of audit team; identification of department which must be audited; stated documents (quality standard); data and time of audits performing; audit questionnaire; audit itinerary. Chief of Quality Assurance Department selects the auditors for performing internal audits. Audited area leadership is in written notified about starting audit, with Audit itinerary attached to notification for allow the preparing measures to take place. Necessary documents for helping the auditors investigation and for documentation and reference of results, include: quality system nonconformity report audit report audit questionnaire. Audit is closes when audit report is presented to the auditee. Audit purpose is reached when corrective actions are implemented and are efficient. Corrective actions efficiency is checked through re-audit of the area (following audit). The auditee receives audit report and has responsibility to determine and start the necessary corrective actions to correct nonconformities or to remove nonconformitys cause. Quality Assurance Department is department, which organize internal quality audits and has responsibility to check corrective action achievement. Chief of Quality Assurance Department subjects the audit reports to management analyses. Chapter 19. TRAINING

All Company personnel are trained to known quality policy promoted by company. Training in S.C.____________ is performed as per personnel levels for the above personnels categories and for achievement of the above objectives: a) Managers, personnel involved in quality system design and personnel which performed quality audits - understanding of quality system, the

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functional way and evaluation criteria for companys efficiency, understanding audit techniques; b) Technical personnel - rise of professional abilities in working area; c) Performing and supervision personnel (workers, work place leadership, former, operators, Technical Control) obtaining the necessary ability for fulfill with obligations. Identification of training needs is successively done at company, department and person level and is performed starting with production plan and working obligations and contract reviews results and follows to assure that each employee has knowledge, experience and ability as per Job Description or as per working instructions. Each department or section leadership yearly or any time is necessary evaluates own personnel, training necessities involved a professional level for fulfill companys objectives as efficient as. Department/sections chiefs name personnel for training, too by completion the blank Training necessary on department. This necessary is handed to Personnel Department. Chief of Personnel Bureau assures identification of those persons which fulfill specific jobs and them qualifications, basing on references regarding training, education, experience, authorities as per actual regulations and included in job descriptions and basing on training necessity announced by departments chiefs. For this purpose will issue and maintain up to day a list with personnel with specific jobs, list who shows personnels sorts for which are needed authorization and identifies persons which own these authorizations and expired date. Periodical training takes place inside REAL about quality system assurance. Department/sections chiefs have responsibility to perform and record this training and they establish periodicity, theme, participants, etc. Quality Assurance Department can request currying out training in quality assurance area as internal audits observation. Chapter 20. STATISTICAL TECHNIQUES

This procedure describes the way for implementation and maintain statistical techniques for analyze some activities, processes or products, when during management review are identified statistical techniques necessity, having in view founding the way of influence in products quality or applied quality system of some items. Statistical techniques are intended to following areas: - nonconformities causes fixing - market testing - products development - reliability specification, durabilitys appreciation - process control and capability review - established quality levels and inspection plans

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data review/ function evaluation/ faults review.