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Chapter 13
Knowledge Management and Business Intelligence for Strategic E-Business
Learning Objectives
Discuss knowledge management and its role in achieving business objectives Understand the concepts of knowledge positioning and technology management Know the knowledge transformation and codification, and also The relationship between business intelligence and knowledge management
E-Business
E-Business
Introduction
Key aspects of any business
Knowledge Management Business Intelligence
E-Business
Classification of Knowledge
What comprises this knowledge?
In an organizational context, all information representing facts, values, decisions, relations, and patterns constitute the relevant knowledge.
What is KM Process?
A KM process is about managing the overall knowledge in an organization from its generation to its utilization.
Oxford University Press 2012. All rights reserved.
E-Business
E-Business
07-02-2013
E-Business
E-Business
Knowledge Forces
Knowledge forces help in creating and driving knowledge. Internal knowledge forces External knowledge forces Internalexternal knowledge forces
E-Business
E-Business
07-02-2013
Transformation of knowledge
The transformation of knowledge includes the following Creation of knowledge Acquisition of knowledge Raising awareness Transformation of knowledge Mapping of knowledge Solving problems Learning and knowledge creation
Oxford University Press 2012. All rights reserved.
E-Business
Knowledge in an Organization
Knowledge in the organization can be divided into four types, based on the levels Elementary knowledge Core knowledge Advanced knowledge Innovative knowledge
Knowledge in an Organization
Knowledge can also be divided into the following six categories depending on the application and the requirement of knowledge Administrative knowledge Declarative knowledge Procedural knowledge Analytical knowledge Transaction knowledge Derived knowledge
Oxford University Press 2012. All rights reserved.
E-Business
E-Business
BI Business Intelligence
Business Intelligence provides e-businesses with the necessary intelligence to improve on various business aspects, such as personalized marketing by considering the past history of purchasing or personal preferences, considering the geographical location, community to which the customers belong, etc. An intelligent organization is always positioned to excel and satisfy the natural instinct to win by making better decisions in lesser time.
E-Business
E-Business
07-02-2013
Building BI Systems
Background of working with knowledge and KM technologies is essential to build and implement BI systems Parameterization of the BI system is very essential for accurate performance. This involves the following Identifying and modelling business knowledge Monitoring and modifying various data repositories Understanding how to interpret results and accordingly modify further queries Use of these results for improving business decisionmaking on a continuous basis
Oxford University Press 2012. All rights reserved.
E-Business
Integrating BI and KM
Decision making and BI Strategic E-business and KM
E-Business