Top Admit Education Consulting: Operation Manual For Company Website

Top Admit Education Consulting
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Top Admit Education Consulting Operation Manual for Company Website

2013
Copyright 2005 - 2013 Top Admit Education Consulting Co., Ltd. All Rights Reserved Page 1
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Table of Contents
Contents Flowchart Log In Personal Information Setup Edit Personal Information Change Password Job List Quality Check List Routine Check Low Score Investigation Billing Information Monthly Bill Rejected Case Statistics High Score Samples High Score Samples Contact Top Admit Page 3 4 5 5 6 7 8 17 17 18 19 19 21 22 22 23

Flowchart: How the system works
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STEP 1
Customer Upload Essay
System
Consultant
Distribute
Review
Accept (Job List) Editing (Job List) Upload finished Essay (Job List) Review
Reject
7 8
nd
Edit
Editing (7days) Editing (14days)
Unlimited Edit 9 Case finished

Go to www.topadmit.com and click on Login as indicated below by the red circle.
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After you log in, check your info by clicking Personal Information on the left hand side. Then click the Setup tab directly below the Personal Information tab.
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Going on a vacation? If you plan on taking a vacation, select Yes. Although it is not mandatory to work 24/7/365, please try to accept as many cases as possible, especially during our peak period from August to February. Working during these peak periods will positively contribute to your overall evaluation by the Managing Editor (ME). Will you accept a 24-hour case? Here you can choose whether or not you want to accept urgent (24-hour) editing cases (which pay an additional 15% more) by selecting either Yes or No. Once you decide to take urgent cases, you must check your account at least three times a day (especially in the mornings). If you miss any cases, you will receive negative feedback from the clients, which might lead to the termination of your contract. Daylight-saving time? You will need to check this regularly as we switch from daylight savings time to normal standard time. You can switch your time one hour earlier by selecting Yes. If you click No the system assumes you are on standard time. Also select the time zone for your location. The Top Admit system will automatically remember the time zone you are in.
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Then click the Edit Personal Information tab below the main Personal Information tab and directly below the Setup tab. Here you can edit you personal information. Please fill in all the required fields, which are designated with an asterisk.*
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You may then click the Change Password tab below the main Personal Information tab and directly below the Edit Personal Information tab. You can change your account password here at any time.

Below the Personal Information tab on the left hand side you will see the Job List tab. Click on Job List to see current cases received.
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a. Must click to see details Here you will see the service type and the details of this case. [Please note that Premium Editing requires a critique; Basic Editing does not.] b. Customer Clients name. [Use this name in the critique, and in corresponding with the client.] c. Schedule Starting and ending times of this case. d. Finished The time that you uploaded the case indicating the case was finished. e. Fee The fee you will receive from this case. f. Att. Attached files, click on to download. g. Status Not yet taken: you have not accepted the case. Working: still working on the case. Waiting Feedback: waiting for feedback from the client. Rank: the score your work is rated h. Item # Case number. i. Action Decided to take the case. Decided to reject the case. Write a message to client.

a. Service Name: Service type.
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Click on Must click to see details within the Job List ---- and the Job content will appear and show the following:
b. Word count limit: Word Count Limit is the maximum number of words your client has requested. This usually corresponds to the maximum word count specified by the school. Regardless of the word limit, please write succinctly to eliminate as many unnecessary words as possible. c. 14 -day edit: This is for those who require additional time to communicate with the consultants or additional editing within a certain period of time. Our editing service already provides one additional opportunity for minor modifications within 7 days. If the client wants further editing, we will provide 3 additional revision opportunities (200 words each time) for 14 days after the first edit. Please pay extra attention if Y appears. You will be given additional compensation if this is selected (35% extra, as stated in the contract)
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The system also may assess a Delay Deduction of 50%, if the editor does not finish the case within the assigned time period and if editor does not return the second edit within 48 hours. [This is very important, as it will frustrate the client, and could contribute to the client missing an application deadline.] The system also may assess a Reject the Case deduction of 30%, if the editor did not accept the case within 12 hours. [This is very important because Top Admit needs time to give this case to another editor, and give the new editor an appropriate amount of time to finish the case.]
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Use this function to clarify any questions you might have regarding the request or about the contents of the essays. To receive a higher feedback score, please follow the guidelines to ensure polite and respectful communication with the client.

After you have finished editing the essays, click on to upload the files.
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Please note that it might take a while for the system to upload the file. Please be patient, and do not refresh the page until the upload has been completed.
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*OBS: IF BY ANY CHANCE YOU ARE HAVING PROBLEMS UPLOADING THE FILE VIA THE SYSTEM, INFORM US AT SERVICE@TOPADMIT.COM ABOUT THE ISSUE AND SEND A COPY OF THE REVISED DOCUMENT AS WELL SO THAT WE CAN UPLOAD OR FORWARD TO THE CLIENT ON YOUR BEHALF.
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After the file has been successfully uploaded, a time will appear under the Finished column under Job List. nd Again, here you can compose messages to your client by clicking on . Also you can upload the 2 edited file here.

Please note that here is for uploading the 2
nd
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edited file ONLY.

The Job List page keeps track of all essays, and messages from each client. If you receive or send a message to the client --- Message Subject will appear, and contains: 1) All communications between you and clients.
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2) All follow-up requests/questions from the client. You should check this at least three times a day to make sure you do not miss any message or follow-up from the clients. You should always follow the format provided in Top04_Client Communication Instructions to communicate with the client in the most polite manner possible to receive a higher feedback score.
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Another feature of the system is the Quality Check List that appears on the left hand side below Job List Routine Check To ensure quality essays, the Managing Editor (ME) will check your edited work on a random basis. Status This shows whether the ME is checking your work or not.

Low Score Investigation
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This also appears below the Quality Check List that appears on the left hand side below Job List When clients rate your edited work at score of 1 or 2, our customer service will directly contact them, determine the real situation and transfer the case to the ME. The ME will then evaluate the complaint using the customer survey and by reading your edited work. The ME will ultimately decide if the low score is merited or not. If the editor deserved a low score, there will be a Low-Score Deduction. A Low-Score Deduction will deduct 50% of your fee from each case.

The Billing Information tab can be found below the Quality Check List tab on the left hand side. Monthly Bill
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Billing is divided into two categories: Online Case Monthly Bill and Email Case Monthly Bill (those who receive cases assigned manually via email). Here you can check your monthly fees for the cases that status are as CLOSED. Online cases close only after 7 days so that customer can rate your work. The monthly pay will include your 5-star feedback USD5 per case bonus. Status for each case will appear as: [Case Open] Editor has accepted case and is working on the edit [Case Closed] Editor returned edit and 7 days has passed for customer rating [Billed] Editor billed the cases requesting for payment [Paid] Billing Department issued payment via Paypal or check (for checks need to wait 7 working days for it to arrive) So, on the 25 of each month please click on the right hand corner coin icon labeled withdraw here. An automatic email will be sent to our Billing Department informing the sum to be paid. If you were assigned email cases that month, please go to Email Case Monthly Bill page as well and click on the same icon to bill payment.
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The Rejected Case Statistics tab can be found below the Billing Information tab on the left hand side.
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This works similar to the Monthly Bill, but it only shows the cases you rejected. You can also see the details of the rejected cases. You also have the option to download this file into EXCEL.

These are samples rated as a 5 by the ME. You can refer to these samples when editing other essays.
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The High Score Samples tab can be found directly below the main Billing Information tab on the left hand side.

Contact Top Admit
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If you encounter any problems, please contact us by clicking Contact Topadmit. You can also reach us at service@topadmit.com for any questions in relation to editing, client communication, service scope, etc... If you encounter: IT problems (e.g. questions related to the new website or technical issue, etc.), please contact our IT team either Leo (our programmer) or Ernest (our IT consultant) at it@topadmit.com. For questions related to essay editing, please contact our Managing Editor Jack McDermott at jack.mcdermott@topadmit.com. For editing fees & monthly accounting, please contact bill@topadmit.com . Any other questions that match none of the above please contact Charles at charles.chin@topadmit.com.

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