hotels registered under singapore hotel association

Albert Court Village Hotel Amara Sanctuary Resort Sentosa Amara Singapore Ascott Raffles Place Singapore Bayview Hotel Singapore Beach Hotel Bencoolen Hotel Berjaya Hotel Best Western Jayleen 1918 Broadway Hotel Capella Singapore Carlton Hotel Changi Village Hotel Concorde Hotel Singapore Conrad Centennial Singapore Copthorne Kings Hotel Singapore Copthorne Orchid Hotel Singapore Crowne Plaza Changi Airport Fairmont Singapore Festive Hotel Fortuna Hotel Four Seasons Hotel Fragrance Hotel Ruby Fragrance Hotel Sapphire Furama City Centre Singapore

Furama Riverfront Singapore Garden Hotel Goodwood Park Hotel Grand Copthorne, Waterfront Hotel Singapore Grand Hyatt Singapore Grand Mercure Roxy Hotel Grand Park City Hall Grand Park Orchard Hangout @ Mount Emily Hilton Singapore Holiday Inn Atrium Singapore Holiday Inn Singapore, Orchard City Centre Hotel Grand Central Hotel Grand Pacific Hotel Miramar (S) Ltd Hotel Re! @ Pearls Hill Hotel Royal Hotel Royal @ Queens Hotel Supreme ibis Singapore on Bencoolen InterContinental Singapore Landmark Village Hotel Link Hotel Lion City Hotel M Hotel Singapore

Mandarin Orchard Singapore Mandarin Oriental, Singapore Marina Mandarin Singapore Naumi Hotel New Majestic Hotel Nostalgia Hotel Novotel Clarke Quay Singapore Orchard Hotel Orchard Parade Hotel Pan Pacific Orchard Pan Pacific Singapore Paramount Hotel Park Hotel Clarke Quay Parkroyal on Beach Road Singapore Parkroyal on Kitchener Road Peninsula.Excelsior Hotel Perak Hotel Quality Hotel Singapore Raffles Hotel Rasa Sentosa Resort, Singapore RELC International Hotel Rendezvous Hotel River View Hotel Robertson Quay Hotel Royal Plaza on Scotts Shangri-La Hotel

Sheraton Towers Singapore Singapore Marriott Hotel Sloane Court Hotel South-East Asia Hotel Studio M Hotel Swissotel Merchant Court, Singapore Swissotel The Stamford, Singapore The Elizabeth Hotel The Fullerton Bay Hotel Singapore The Fullerton Hotel The Gallery Hotel The Quincy Hotel The Regent Singapore The Ritz-Carlton, Millenia Singapore The Scarlet Hotel The Sentosa Resort & Spa - A Beaufort Hotel The St Regis Singapore Traders Hotel Treasure Resort Sentosa Value Hotel Thomson Wanderlust Hotel Wangz Hotel York Hotel

CERTIFICATE IN HOSPITALITY ENGLISH

CONTACT US
West Mall

DEVELOPING EFFECTIVE COMMUNICATION

You have a real ambition to succeed. You want to study not just because you have the passion, but because you want an exciting career that builds a livelihood. Here at Shatec Institutes, we will provide you with a host of opportunities to grow your potential, enhance your capabilities and skills to excel in your choice career. You will be groomed to become a confident and professional individual with flair and a distinctive edge that will take you further. Well make sure you stand out from the crowd. You will be outstanding.

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Telephone Facsimile Email Address

: (65) 6415 3515 / 504 / 512 / 555 : (65) 6415 3530 : enrolment@shatec.sg : 21 Bukit Batok Street 22, Singapore 659589

Bukit Batok MRT

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Office Hours Mondays Thursdays : 8.30am 6.00pm Fridays : 8.30am 5.30pm Closed on Saturdays, Sundays and Public Holidays

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Bukit Batok St 21

Bukit Batok Ave 6 Swimming Complex

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GPR Industrial Building

www.facebook.com/Shatecinstitutes www.twitter.com/myshatec

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SHATEC INSTITUTES

Information in this brochure may be subjected to change. For the latest information and updates, please visit www.shatec.sg. Shatec Institutes reserves the right to alter, amend or delete any programme, fee, admission requirement, mode of delivery or other arrangements without prior notice. The information in this brochure is correct at time of printing (February 2011). BRN: 198301550C

our programme

OVERVIEW
This subject introduces hosts to the fundamentals of English in the areas of speaking, listening and writing. Hosts will be exposed to local knowledge of the city, food and culture as well. The aim is to allow them to apply such knowledge in assisting their guests. Concurrently, hosts are introduced to vocabulary and language that is particular to the hospitality industry. They will also learn about the broader functional aspect of English as a global language on the world stage. The emphasis is on guiding hosts through the learning journey of accustoming themselves in an all-English speaking environment and the local way of life. This subject offers an opportunity for hosts to practise listening skills, oral presentation skills, written skills and workplace skills.

about us

SHATEC INSTITUTES
Creative and forward-looking, Shatec Institutes is about providing opportunities through a dynamic curriculum that combines practical skills, theoretical knowledge and personal development. In fact, students are referred to as hosts, testament to our philosophy that establishing qualities of an exceptional host is pivotal in building careers in the industry. Our contribution to Singapores tourism manpower development is recognised and accoladed by the industry and country when we were conferred the Most Outstanding Contribution to Tourism award by the Singapore Tourism Board. We like to inspire this same sense of purpose in our hosts, and are proud to have produced more successful professionals in the industry than any other institution in the region.

OUR ACADEMIC PARTNERS

Our diploma graduates may choose to seek credits transfer for degree programmes at renowned overseas institutions and universities. Switzerland: Swiss Hotel Management School Hotel Institute Montreux School of Hotel Management, Neuchtel Les Roches International School of Hotel Management Glion Institute of Higher Education The United States of America: Johnson & Wales University University of Massachusetts Amherst United Kingdom: Oxford-Brookes University Australia: Blue Mountains International Hotel Management School International College of Hotel Management New Zealand: Lincoln University

STRUCTURE
EVERYDAY ENGLISH English Used in Daily Life Identifying Nationalities Describing Occupations Using Social Expressions Giving Information about Singapore Ethnic Groups in Singapore Common Singaporean Traits ENGLISH FOR THE CULINARY ARTS Describing Food Dishes Giving Explanations and Instructions Making Recommendations ENGLISH FOR THE HOTEL INDUSTRY Describing a Hotels Products and Services Giving Information about the Hotel Describing Occupations in Hotels and Restaurants Describing Occupations in the Service Industry Making and Responding to Requests Reporting Incidents and Events Making Apologies and Suggesting Alternatives Handling Complaints Offering Help and Suggestions Handling Telephone Requests Taking Reservations Receiving Guests Selling the Hotels Products and Services Collecting Payment and Bidding Farewell

BUSINESS ENGLISH Public Speaking Rsum Writing Text Types in Business English in the Age of Technology Blogging English in Various Countries Art of Summarising Writing a Memorandum English in Advertising ENGLISH FOR TOURISM Impacts of Tourism Attractions and Events Quality in Tourism E-Travel

FACULTY
Shatec Institutes believes that a people-centred approach shapes the industry's future. We nurture you through a faculty of over 50 academic associates with strong global experiences in various industry sectors. They are dedicated to creating high-quality learning with innovative teaching techniques and mentoring eager young minds passionately. Conducting regular reviews, formal discussions and sharing sessions with leaders in the hospitality and tourism industry, we are committed to keeping ourselves abreast of best industry practices and standards, and imparting our knowledge to you.

DURATION
This course is taught over 2 terms and can be completed in 6 months (650 hours).

MODES OF ASSESSMENT
Group Project Presentation and Report Individual Project Presentation and Portfolio Progress Test Examination

ALUMNI
25,000 aspiring individuals (and still counting) from over 20 countries have graduated from our programmes to pursue their careers. Regular networking activities allow our alumni to catch up with old friends and seek career opportunities. 25,000 alumni from 20 countries Networking activities Career opportunities

admission

application

ENTRY REQUIREMENTS
Minimum entry requirements exist as a guide to the level of education required to enrol into each programme. It is important for our applicants to realise that our decision is based on your overall suitability for the programme and not solely on meeting the minimum entry requirements. Singaporean and PR Applicants Minimum GCE N level Successful interview with host mentor in Shatec Institutes Obtain at least D grade on Shatec Institutes English Proficiency Test International Applicants 10 years of formal education Successful interview with host mentor in Shatec Institutes Obtain at least D grade on Shatec Institutes English Proficiency Test

MISCELLANEOUS FEES1
Purpose of Fee*
Application Fees (Non-refundable) English Proficiency for exam Re-Examination (Theory per subject) Re-Examination (Practical) Re-Examination (Tutorial) Late Payment Fee

APPLICATION PROCEDURE
When Payable
During application Upon registration exam Upon registration exam Upon registration exam Upon registration exam

Amount (S$)w/o GST

120.00 or 200.00 50.00 75.00 200.00 300.00

How do I apply? To have a better understanding of our programmes and how they can benefit you in establishing a rewarding career in the hospitality and tourism lifestyle industry, you may contact our sales and marketing department for a programme consultation prior to submitting your application. Here are the steps to apply: 1. Download the application form from www.shatec.sg. 2. Complete all sections in the application form fully. 3. Attached a recent passport-sized photograph of yourself. 4. Make a copy of the completed application form, your identity card (front and back) / Passport (if you are an international applicant). 5. Make a copy of result slip(s) and/or academic transcript(s) and testimonial(s) from school(s) and/or employer(s). For international applicants, please submit the English version, or otherwise, include certified English translation copy. 6. Submit the afore-mentioned documents with a non-refundable application fee of S$120 nett for local applicants and S$200 nett for international applicants, and submit it to Shatec Institutes Pte Ltd, 21 Bukit Batok Street 22, Singapore 659589 via post or in person. [No cash should be enclosed with your mail and only local cheques can be included in applications sent by post. We accept payment in cash, NETS or local cheque (made payable to Shatec Institutes Pte Ltd] at the Finance division.
*Shatec Institutes is committed to maintain the confidentiality of the prospective applicants personal information and undertake not to divulge any of the prospective applicants personal information to any third party without prior written consent from the prospective applicant.

APPLICATION CHECKLIST

One set of application forms A photocopy of your identity card (front and back), and/or a photocopy of your passport Photocopied result slip(s) and/or academic transcript(s), testimonial(s) from your school(s) and/or employer(s) One recent passport-sized photograph Application fee Essay of minimum 200 words in English (For International students)

1% per month on amount One-months grace outstanding, payable period after due together with the amount date outstanding 5.00 Upon provision of service

Replacement of Student ID

Please ensure your application is complete and includes all necessary documentation and payment. Any application that is not accompanied with the required documents and application fee will not be accepted.

Goods & Services Provided by Third Party Vendors

Medical Related Expenses* Course Materials* School Uniform* Lockers* Student Pass Administrative Fee* 300.00 100.00 52.00 per set 36.00 120.00 Upon provision of service Upon provision of service Upon provision of service Upon provision of service Upon approval by ICA

FEE PROTECTION SCHEME (FPS)

ADMISSION INTERVIEW
We understand that the ability to succeed is not always reflected solely in academic qualifications. That is why we look carefully at the full profile of all applicants, including information in personal statements and academic references. Your performance during the one-on-one interview is an essential part of the application process. The interview component allows us to assess your fit as an applicant against our education philosophy, as well as the industry. It is also a good opportunity for you to speak to our host mentors, share your concerns and gain insights into the challenges of the industry. If you are an international applicant who is not based in Singapore, the interview may be conducted via video conferencing.

Hosts studying at Shatec Institutes are covered by the Fee Protection Scheme (FPS) by way of a programme fee insurance. Endorsed by the Council for Private Education (CPE) and provided by HSBC Insurance, this scheme seeks to enhance the confidence of applicants investing in a quality education. For more information on FPS, please visit us at www.shatec.sg, or visit CPE at www.cpe.gov.sg.

REFUND, TRANSFER AND WITHDRAWAL

*Estimated costs that are subjected to change and can only be established nearer to the commencement date of the programme or established at point of provision of service. Notes: Medical Related Expenses: Estimated costs of pre-enrolment medical check-up, related X-rays and a typhoid vaccination provided by a third party service provider and borne by the Student. Course Materials: Estimated cost of textbooks, manuals and/or other learning materials that the Student will require in the course of studies. Uniforms: Estimated cost of uniforms from a third party vendor. Rental of Locker: Estimated cost of locker rental from a third party vendor. Actual cost depends on duration of rental and size of locker selected. English Proficiency Exam: Registered only if the student does not fulfill the English requirements required by the PEI at point of applications. Student Pass Administrative Fee: Estimated cost of application of Student Pass from the Immigration & Checkpoints Authority of Singapore (ICA). The fee is payable to ICA.
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Requests for deferment, transfer and withdrawal of programme shall be submitted through the Withdrawal and Refund form duly completed and submitted to the Student Services & Administration department. Shatec Institutes shall process such requests in accordance with the guidelines stipulated in Section 2.4, 2.6 and 2.7 of the Standard PEI-Student Contract signed between the host and Shatec Institutes. Refund of programme fee (where applicable) will also be handled in accordance with Shatec Institutes refund policy as spelled out in Section 2.4 of the CPE Standard PEI-Student Contract, as illustrated: Where the Student withdraws from the Course for any reason other than those set out in Clause 2.2, Shatec Institutes shall, subject to Clause 3.5 of the CPE Standard PEI-Student Contract, as soon as practisable after receiving the Students written notice of withdrawal (and in any event no more than seven (7) working days after receiving such notice) refund to the Student the following sums (less any applicable bank administrative charges properly paid/payable under Clause 3):
% of (the aggregate amount of the fees paid under Clause 1.11 and 1.12) [80%] [20%] [0%] If Students written notice of withdrawal is received (Maximum Refund) More than (60) days before the programme commencement date Before, but not more than (60) days before the programme commencement date After, but not more than (Not Applicable) days after the programme commencement date More than (not applicable) days after the programme commencement date, but not more than (not applicable) days after the programme commencement date More than (not applicable) days after the programme commencement date

7. Upon receipt of your application materials, a Shatec representative will contact you to arrange for a suitable date and time for an interview.

PROGRAMME INTAKE
We have two programme intakes a year April and October. The number of intakes for each programme may differ. For full details on programme commencement date and end date, view our programme intake calendar and / or programme schedule on.

FULFILLMENT OF STUDIES

All Singaporean male hosts should be aware that Shatec curriculum consists of full-time studies on-campus (Institutional Training). As our curriculum is structured with predetermined lesson plans and assessment periods, deferring any lessons/terms/semesters will cause disruption which will prevent you from completing your course of studies on time. Prior to enrolment, we strongly advise that you alert all relevant units or authorities (Eg.MINDEF, NS Units, etc.) with regards to your course obligations and requirements. On this note, Shatec institutes will provide any necessary documentation to support your cause. Due to our rigorous selection process, international applicants are encouraged to apply for admission at least eight weeks before the start of each programme intake. You will be notified by the Host Admissions division of the outcome of your application within three to four weeks after the interview.

PROGRAMME FEE
Local Applicants - S$ 5,700
Excluding the prevailing Goods and Services Tax (GST).

Miscellaneous Fees refer to any non-compulsory and non-standard fees which the student will pay only when necessary or applicable. Such fees are normally collected on an ad-hoc basis by the PEI when the need arises.

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Refunds are in Singapore Dollars and Shatec Institutes shall refund the fees paid to the Student or the payee as authorised by the Student.