Name: Anjani Kumar Employee ID: Department: IT Nominated By: Rajiv Jain Explain in detail the Situation, Background

and Values Based Action taken by the Employee to make him/her eligible for the Award. Situation and Background (Between 300- 500 words) : We were getting lot of escalations due to delay of processing of EB invoices in ERP at times 4K invoices processing use to take more than 48 hours due to which there was a delay in payment of electricity bills. Legacy process was analyzed in detail with Rajasthan & Delhi circles and few changes were suggested to business which has no impact on their regular operations in fact reduced there activity on the forms which were developed in ERP. Due to minimal change performance was improved by more than 100 times and we were able to process 4K records in 30 -40 minutes. Finance FA team executes FA process for 16 circles which use to take at least 20 to 30 hrs, IT & finance team discussed the approach and a new process of soft close was implemented due to which data processing which use to happen on the month end now happens every day so month end process improved which helped early closure. ERP was facing lot of performance issues due to which user performance has got detiorated. Anjani had proactively planned a team who was monitoring round the clock for performance and also initiated few essential activities related to fine tuning of queries. He also spearheaded with Wipro & team on hardware capacity addition.

Please choose the Value Demonstrated by the nominee: Excellence Ensure best-in-class processes and a continuous improvement culture that provides reliability, scalability and highest quality at optimum cost Customer Be the preferred partner to our customers with the highest levels of responsiveness and agreed services Consistently Integrity Maintain and promote the highest standards of professional conduct by being fair, honest and transparent in all actions and decisions Teamwork

Think and work together beyond self, functional boundaries, hierarchies, businesses and geographies. Actively encourage mutual respect, sharing and collaboration Environment Be responsible and sensitive towards the environment, and the communities in which we operate. Uphold the highest standards of health and safety Explain in detail the value based behavior demonstrated by the nominee in not more than 700 words (Please refer to the Form Filling Guidelines):

Customer & Team work:

We were facing major issues in Month end and we had created a team which identified the improvement points which can improve the performance of key processes. Anjani spearheaded task force consisted of ERP & Infra team which worked on all aspects of performance tuning & system level cleanups of applications. Internal customers (finance & SCM teams) were also contacted and were suggested to augment the processes which they were doing earlier to improve turnaround time. Due to his dedicated effort March.2013 yearend process was closed in time and no issues were faced during this period.

Form filling Guidelines:

Dos Under the Nomination Criterion, to fill the form (refer to Appendix 1) to cite the instance/instances where an ExCITE value was exhibited in the behavior of the nominee, high lighting the contribution of the individual.

Donts Do not specify the project implications and impact made without specifying the ExCITE value demonstrated. Do not make the form project specific or task specific.

At least one of the ExCITE values should have been demonstrated exceptionally by the nominee to make him eligible for the award. Please fill in the values under nomination criterion where ever applicable. Refer to the ExCITE i-Live Handbook for more information on the Value framework at Indus. Elucidate if any of the i-will behaviors have been exhibited. The manager of the nominee is expected to fill the form for the candidate. Under the Explanation of Background, Situation and Values Depicted: Specify details of the situation in which value based behavior was demonstrated.

Do not promote/encourage the candidate to fill his own form. Do not use the appraisal format for filling the form. Do not leave any of the three entries .i.e. background, situation or values depicted blank.

Appendix 1: Excellence Elements of Value: Innovation: Encourage, recognize and implement Creative ideas Constantly raise the bar Nurture talent by investing in people Create replicable, automated & error free processes Demonstrate leadership in Speed, Quality and Cost I will: Adhere to processes in a timely manner Continuously focus on my teams growth Share knowledge with relevant stakeholders for execution of tasks Encourage / give new ideas and help in implementation Challenge Status Quo and continuously improve and simplify processes Optimize cost without sacrificing quality and speed I will not: Allow short-cuts under any circumstances Reprimand or discourage Individuals/ People who come up with new ideas Customer Element of Value:

Customer refers to both internal and external customers Empathy: consider the view point of the customer Ensure clear and timely communication Deliver on the promise - consistently Listen well and seek regular feedback

I will: Proactively interact with the customer and seek regular inputs Win customer confidence by being transparent, respectful and empathetic Honor commitments and prioritize actions based on customer need Be perseverant and flexible in responding to the customer Maintain confidentiality I will not: Discriminate amongst customers Provide misleading/ false information Blame other departments

Integrity Element of Value: Be Honest, Fair and Transparent Highlight and report any un-ethical practices Be truthful in your commitments Actions and behaviors that result in building trust

I will: Be honest, transparent and fair in all actions Be truthful in all commitments and proactively inform the stakeholders otherwise Maintain confidentiality of sensitive business / personal information Escalate / take appropriate action on any wrong doing Refrain from any action or behavior that can potentially cause harm to my fellow employees I will not: Yield to any pressure or coercion nor accept any favors Undertake any tasks that cause a conflict of interest Take credit for others work Teamwork Element of Value:

Respect people and their ability, knowledge and time Promote team work over individual efforts Demonstrate respect, empathy and warmth towards site owners and other business associates Engage in positive dialogue in case of any controversies Actively build relationships with fellow colleagues I will: Share my views and then abide by the teams collective decision. Leave the room as one and defend teams decision always Resolve disagreements through positive dialogue Listen to members of my team and seek their views Understand the constraints of my colleagues and actively help them when they are in need Actively engage relevant stakeholders in decision making I will not: Carry any biases nor let my ego interfere in my work Criticize the person, rather critique the issue

Environment Element of Value: Health & Safety and zero fatality Lead the way in environment friendly solutions / practices Actively reduce environment pollution by reducing consumption of diesel and power Create safe telecom infrastructure Adhere to Environmental guidelines given by the government I will: Ensure adherence and actively support Health and safety guidelines and procedures for employees and relevant stakeholders across the organisation Actively ensure reduction of diesel consumption and power Actively help implement and maintain environment friendly solutions / practices Encourage and ensure use of Personal Protection Equipment I will not: Allow any health or safety hazard at the work place