Live@eduUserGuide

IITS Main Office

SINGAPORE MANAGEMENT UNIVERSITY
Administration Building, Level 11
81, Victoria Street
Singapore 188065
Phone: 65-6828 1930
Email: iits@smu.edu.sg

Please visit the Helpdesk website for more information:

http://www.smu.edu.sg/IITS/helpdesk_support/index.asp

Live@eduUserGuide21June2010

TableofContents

1.

INTRODUCTION........................................................................................................................................ 3
1.1 ABOUT THIS DOCUMENT ............................................................................................................................ 3
1.2 AUDIENCE OF THIS DOCUMENT .................................................................................................................. 3
1.3 SCOPE OF THIS DOCUMENT ......................................................................................................................... 3

2.

EMAIL ACCESS THROUGH WEB - STUDENT OWA ........................................................................ 4

2.1
2.2
2.3
2.4

3.

ACCESS YOUR EMAIL VIA STUDENT OWA (HTTP://LIVE.SMU.EDU.SG)...................................................... 4

CREATE RULES .......................................................................................................................................... 5
CHANGE PASSWORD (VIA STUDENT OWA ONLY) ..................................................................................... 5
OTHER FEATURES/FUNCTIONALITIES ........................................................................................................ 8

EMAIL ACCESS THROUGH EMAIL CLIENT PROGRAM - OUTLOOK 2007 .............................. 8

3.1 CONFIGURE OUTLOOK 2007 TO ACCESS EMAILS (LIVE@EDU) .................................................................. 8
3.1.1 CONFIGURE PERSONAL FOLDERS (ARCHIVED EMAILS)....................................................................... 14
3.2 CREATE RULES ........................................................................................................................................ 15
3.3 OPEN OTHER MAILBOX ........................................................................................................................... 16
3.4 GRANT DELEGATE ACCESS ...................................................................................................................... 16
3.5 OTHER FEATURES/FUNCTIONALITIES ...................................................................................................... 19

4.

EMAIL ACCESS THROUGH OTHER EMAIL CLIENT PROGRAMS ........................................... 20

4.1 GENERAL SETTINGS FOR IMAP AND POP3 ACCESS ................................................................................. 20
4.2 USING OUTLOOK 2003 ............................................................................................................................. 21
4.2.1 ACCESS EMAIL USING IMAP (RECOMMENDED) ................................................................................. 21
4.2.1.1
CONFIGURE OUTLOOK 2003 FOR IMAP ACCESS ............................................................................ 21
4.2.1.2
ACCESS YOUR EMAIL USING OUTLOOK 2003 (IMAP) .................................................................... 27
4.2.2 ADDITIONAL INFORMATION ON USING IMAP OR POP E-MAIL PROGRAMS ........................................ 27
4.3 CREATE RULES ........................................................................................................................................ 27
4.4 EMAIL APPLICATIONS FOR MAC .............................................................................................................. 28
4.4.1 SET UP MAC OS 10.6 SNOW LEOPARD ACCESS TO OUTLOOK.COM ..................................................... 28
4.4.2 SET UP OTHER MAC-BASED EMAIL PROGRAMS ................................................................................... 28

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Live@eduUserGuide21June2010

1. Introduction

1.1 Aboutthisdocument

This document describes how students can configure and connect to their Live@edu
accounts. In addition, some of the most common and productive features (such as
Rules,Calendars)arealsocovered.

The document will also cover the most common ways to access Live@edu accounts,
namely:

1. StudentOWA(webbased)

http://live.smu.edu.sg
2. EmailclientssuchasOutlook2007,Outlook2003whereconfigurationsarerequired

1.2 Audienceofthisdocument
The intended audiences for this document are SMU Students (Undergraduates,
PostgraduatesandAlumni).

1.3 Scopeofthisdocument

This document does not cover all the topics of the Live@edu but focuses on the
functions that SMU students will be using. Any new Live@edu updates after the
publisheddateofthisdocumentwillnotbereflectedtoo.

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2. EmailAccessthroughWebStudentOWA

2.1 AccessYourEmailviaStudentOWA(http://live.smu.edu.sg)

1. Launchyourbrowser,gotohttp://live.smu.edu.sg.
2. Youwillbepromptedwiththefollowingscreen,clickLoginatSingleSignOn.

3. IfSingleSignOndoesnotwork,pleaseuseManualLoginwithyourSMULoginIDand
Passwordasfollows:
Username:yourSMUloginID(e.g.mary.lim.2007)
Password:SMUloginpassword
4. ClickonLogin.

5. Uponsuccessfullogin,youwillberedirectedtoOutlookLivewhereyoucanreadyouremail,
composenewmessage,ormanageyourCalendarandTasks.

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2.2 CreateRules
Youcancreaterulesthathelpyoutoautomateyouremailsystemandtostaybetter
organized.Forexample,youcancreatearuletoautomaticallymoveallmailsenttoa
groupyou'reamemberoftoaspecificfolder.
Tomanagerules,clickOptions>OrganizeEMail>InboxRules
YoucanusetheInboxRulestabtocreate/edit/deleterules.

TocreateanewblankruleusingtheInboxRulestab,clickNew
Toeditanexistingrule,highlightarule,andthenclickDetailstoseeandeditthe
rule
Todeleteanexistingrule,highlightarule,andthenclickDeletetodeletetherule

You can also create rules directly from messages. To create a rule directly from a
message:

Rightclickthemessageinthemessagelistpane.
ClickCreateRule,oropenthemessageandthenclickCreateRuleonthetoolbar.

Example:Automaticallyredirectallmessagesanotheraccount

One useful example of rules is to automatically redirect emails to another email

account.

1.
2.
3.
4.
5.

Afteryousignintoyouraccount,clickOptions>OrganizeEMail>InboxRules.
OntheInboxRulestab,clickNew.
UnderWhenthemessagearrives,selectApplytoallmessages.
UnderDothefollowing,selectRedirectthemessageto.
Selecttheaddressyouwantyourmailsenttobydoubleclickingonitintheaddressbook
view.Iftheaddressyouwanttoredirecttodoesn'tappear,youcanentertheemailaddress
intheTofield.
6. ClickOKtosaveyourselectionsandreturntothenewrulewindow.
7. ClickSavetosaveyourruleandreturntotheInboxRulestab.

2.3 ChangePassword(ViaStudentOWAonly)

1. Launchyourbrowser,gotoStudentOWA(http://live.smu.edu.sg).
2. AtSMULoginpage,clickTochangeyourpassword,clickhere.

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3. TypeinthefollowinginformationintotherightpaneandclickChangePassword.
Tab
Description
Username: ThisisyourSMULoginID
(forexample,mary.lim.2007)
OldPassword: ThisisyourexistingSMULoginpassword
NewPassword: ThisisyournewdesiredSMULoginpassword*
ConfirmNewPassword: TypeinyournewdesiredSMULoginpasswordagain*

*IMPORTANT:Yourpasswordmustmeetallofthefollowingconditions:

Isnotbasedontheusersaccountname
Containcharactersfromatleast3outofthefollowing4categories:
o Uppercasealphabetcharacters(AZ)
o Lowercasealphabetcharacters(az)
o Arabicnumerals(09)
o Nonalphanumericcharacters(e.g.,!$#,%&)
o Atleasteight(8)charactersormore.

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4. Youwillseethefollowingscreen,uponsuccessfullychangeofpassword.

5. *Note: Changing SMU Login password within and outside of SMU campus. This section is
applicable to notebooks that have been configured and joined to the SMUSTU domain. It is
applicableeachtimeyouchangeyourSMUpassword.
For students who are joined to the SMUSTU domain and have changed their SMU Login
password outside SMU campus, you will continue to use your old password to login to your
notebook but your new (changed) password to access all other SMU resources. This is
applicableuntilyoubringyournotebookandloginwithinSMU.Subsequently,youwillusethe
newpasswordforallloginsincludingloggingintoyournotebook.

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This is the feature of the notebook and many students have been logged out of your
notebooksbecauseofthis.Thereasonisthatyournotebookstillholdstheoldpassworduntil
itissynchronizedinSMU.

For students who change their passwords within SMU, your notebook would have been
automaticallysynchronizedwhenthepasswordwaschanged.Youwillusethenewpassword
forallloginsincludingactivatingyournotebook.

NOTE:ChangingPasswordatOutlookLive
YouareadvisednottochangeyourSMULoginpasswordatOutlookLive.Insteaditisstrongly
recommended that you change your SMU Login password via Student OWA
(http://live.smu.edu.sg).

2.4 OtherFeatures/Functionalities

Forguidesonotherfeatures/functionalities,youcanrefertohttp://help.outlook.com.

3. EmailAccessthroughEmailClientProgramOutlook2007
Thischaptercoversallthekeyaspectsofaccessing/usingyourLive@eduaccountvia
Outlook2007.

3.1 ConfigureOutlook2007toaccessEmails(Live@Edu)

You can automatically set up OfficeOutlook2007 to access your accountfrom

Outlook.com site using only your email address and password signin information.
Currentlyonlythe2007versionoftheprogramissupported.

1. CloseOutlook2007ifit'sopen.
2. InControlPanel,clickMail.

InWindowsXP,ClickStart>ControlPanel>UserAccounts>Mail.(InClassicview,
doubleclickMail)
InWindowsVista/Windows7,ClickStart>ControlPanel
Inthe32biteditionofWindowsVista,clickUserAccounts(orUserAccountsand
FamilySafety)>Mail.
Inthe64biteditionofWindowsVista,selectAdditionalOptions>View32bit
ControlPanelItems,andthendoubleclickMail.(InClassicview,doubleclickMail)

3. IntheMailSetupdialogbox,clickShowProfiles.

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4. SelectPromptforaprofiletobeused.ClickAdd.

5. TypeanamefortheprofileandthenclickOK.(Asabestpractice,givetheprofileaname
thatidentifiesitastheprofileforyouraccountinOutlook.com).

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6. WhentheAddNewEMailAccountdialogboxopens,enteryourname,email
address,andpasswordintheappropriatefields,thenclickNext.

7. Outlook2007willdisplayamessagethatasksyoutoallowtheWebsitetoautomatically
setupyouraccount.Theprogramrunsautosetupperiodically.Ifyoudon'twanttosee
thismessageeverytimeautosetupruns,selectDon'taskmeaboutthiswebsiteagain,
andthenclickAllow.

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8. Outlook2007willautomaticallysetuptheaccount.You'llbeaskedforyourusername
andpasswordbeforeOutlook2007canconnecttoyouraccount.
Makesureyouenteryourfullemailaddressasyourusername(e.g.,
mary.lim.2007@business.smu.edu.sg).Youmaybepromptedtoenteryourusername
andpasswordseveraltimesbeforeyouconnect.

9. Youwillbepromptedasfollows,clickFinish.

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10. Then,clickOKatthenextscreen.
11. Toaccesstoyouremail,clickonOutlook,
12. Youwillbepromptedtoselectprofile,chooseyourLive@eduprofile.ClickOK.

13. Youwillbepromptedtokeyinyourusernameandpassword.
14. Enteryourfullemailaddressasyourusernameandyourpassword.
(e.g.,mary.lim.2007@business.smu.edu.sg)

15. ClickOK.

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Live@eduUserGuide21June2010
3.1.1

ConfigurePersonalFolders(ArchivedEmails)

If you have correctly backup your Outlook data into a backup PST file(s), restoring is
simple.AllyoudoiscopythebackupPSTfile(s)intothefolderthatyoulocatedwhen
youinitiallybackedupyourwork.
KeepinmindthatifyouoverwriteyourexistingPSTfilewithyourbackupPSTfile,any
newdatasincethelastbackupwillbedeleted.Ifyouhaverecentdatathatisnoton
thebackupcopyofyourPSTfileandyoudonotwanttolosetherecentdata,thenyou
canusetheImportcommandtoadddatainsteadofoverwritingdata.
1. ClickonFile>ImportandExport...
2. HighlightImportfromanotherprogramorfileandclickNext.

3. HighlightPersonalFolderFile(.pst)andclickNext.

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4. BrowsetothePSTfilethatyouwanttoimport,andclickNext.

5. Ifneeded,repeattheprocessforotherPSTfilessuchasyourarchive.pst.

3.2 CreateRules
You can create rules that help you automate your email system and stay better
organized.Forexample,youcancreatearuletoautomaticallymoveallmailsenttoa
groupyou'reamemberoftoaspecificfolder
Thissectioncoverscreatingarulefromscratch.
1.
2.
3.
4.
5.

IntheNavigationPane,clickMail.
OntheToolsmenu,clickRulesandAlerts.
ClickNewRule.
ClickStartfromablankrule,andthenclickNext.
UnderSelectwhenmessagesshouldbechecked,selectCheckmessageswhenthey
arriveorCheckmessagesaftersending,andthenclickNext.
6. FollowtherestoftheinstructionsintheRulesWizard.
7. Ifyouwanttorunthisruleonmessagesalreadyinoneofyourfolders,selecttheRun
thisrulenowonmessagesalreadyin"folder"checkboxonthelastpageoftheRules
Wizard.

TohavethisruleapplytoallyouremailaccountsandInboxes,selecttheCreatethisrule
onallaccountscheckboxonthelastpageoftheRulesWizard.

Therearemanyotherwaystocreaterules.Fromexistingtemplates,folders,messages
etc.Formoreinformation,pleaserefertothefollowingURL:
http://office.microsoft.com/enus/outlook/HP052428971033.aspx

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3.3 OpenOtherMailbox
Justasyoumighthaveanassistantwhohelpsyoumanageyourincomingpapermail,
you can use Outlook with Exchange server email accounts to give another person
accesstoyourInboxandanyotherOutlookfolder.Theprocessofgrantingsomeone
permission to open folders, read and create items, and respond to requests for
anotherpersoniscallDelegateAccess.

The person granting permission, determine the level of access that you want to give
the delegate. You can give a delegate permission to read items in your folders or to
read,create,modify,anddeleteitems.Youcangiveadelegatepermissiontosendand
respondtoemailmessagesonyourbehalf.Thedelegatecanalsoorganizemeetings
onyourbehalfandrespondtoyourmeetingrequestsandtaskrequests.

3.4 GrantDelegateAccess
A delegate automatically receives Send on Behalf permissions. This means your
delegatecandothefollowing:

Respondtoameetingrequestsenttoyou,themanager
Receivemeetingrequestresponsessenttoyou,themanager
Composeandsendanemailmessagethat,whenreceived,willhaveDelegateName
onbehalfofManagerNamenexttoFrom

Bydefault,thedelegatecanreadonlythemeetingrequestsandresponsessenttothe
manager.ThedelegatedoesnothaveaccesstoreadanyothermessagesinyourInbox.

1. OntheToolsmenu,clickOptions.
2. ClicktheDelegatestab,andthenclickAdd.

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IftheDelegatestaborAddbuttonismissing

TheDelegatestabortheAddbuttonmightbemissingbecauseofoneormoreofthe
followingreasons:

AnactiveconnectiondoesnotexistbetweenOutlookandExchange.TheOutlookstatus
barshoulddisplayConnectedtoMicrosoftExchangeorOnline.
YouareusingPOP3orIMAPemailaccessprotocol.
TheaddinthatcontainstheDelegateAccessfeaturemightnotbeinstalledorturnedon.
o
o
o

OntheToolsmenu,clickTrustCenter,andthenclickAddins.
IntheManagelist,clickExchangeClientExtensions,andthenclickGo.
IntheAddInManagerdialogbox,selecttheDelegateAccesscheckbox.

IfDelegateAccessisnotlisted,youmustinstalltheaddin.
IntheAddInManagerdialogbox,clickInstall
Selectdlgsetp.ecf,andthenclickOpen
ClickOKtoclosetheAddInManagerdialogbox

WerecommendthatyourestartOutlookafterthechanges.
3. Typethenameofthepersonwhomyouwanttodesignateasyourdelegate,orsearch
forandthenclickthenameinthesearchresultslist.

Note:ThedelegatemustbeapersonintheExchangeGlobalAddressList(Global
AddressList:Theaddressbookthatcontainsalluser,group,anddistributionlistemail
addressesinyourorganization.Theadministratorcreatesandmaintainsthisaddress
book.Itmayalsocontainpublicfolderemailaddresses).

4. ClickAdd,andthenclickOK.
5. IntheDelegatePermissionsdialogbox,youcanacceptthedefaultpermissionsettingsor
selectcustomaccesslevelsforExchangefolders.

Ifadelegateneedspermissiontoworkwithmeetingrequestsandresponsesonly,the
defaultpermissionsettings,includingDelegatereceivescopiesofmeetingrelated
messagessenttome,issufficient.YoucanleavetheInboxpermissionsettingatNone.
Meetingrequestsandresponseswillgodirectlytothedelegate'sInbox.

Note:Bydefault,thedelegateisgrantedEditor(canread,create,andmodifyitems)
permissiontoyourCalendarfolder,becauseafterthedelegaterespondstothemeeting
onyourbehalf,themeetingisautomaticallyaddedtoyourCalendarfolder.

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Descriptionsofdelegatepermissionslevels
o
o

ReviewerWiththispermission,thedelegatecanreaditemsinthemanager's
folder.
AuthorWiththispermission,thedelegatecanreadandcreateitems,and
modifyanddeleteitemsthatyoucreate.Forexample,adelegatecancreatetask
requestsandmeetingrequestsdirectlyinthemanager'sTaskorCalendarfolder
andthensendtheitemonthemanager'sbehalf.
EditorWiththispermission,thedelegatecandoeverythingthatanAuthorhas
permissiontodoandadditionallycanmodifyanddeletetheitemsthatthe
managercreated.

6. Tosendamessagetonotifythedelegateofthechangedpermissions,selectthe
Automaticallysendamessagetodelegatesummarizingthesepermissionscheckbox.

7. Ifyouwant,selecttheDelegatecanseemyprivateitemscheckbox.

ImportantThisisaglobalsettingthataffectsallofyourExchangefolders,includingall
Mail,Contacts,Calendar,Tasks,Notes,andJournalfolders.Youcannotallowaccessto
privateitemsinonlyonefolder.

8. ClickOK.

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3.5 OtherFeatures/Functionalities
FormorehelpandHowtoguidesonOutlook2007,youcanreferto
http://office.microsoft.com/enus/outlook/FX100647191033.aspx

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4. EmailAccessthroughotherEmailClientPrograms

YoucanaccessyourLive@eduaccountviaanyIMAP/POP3Client.

4.1 GeneralSettingsforIMAPandPOP3access
YoucanfindthePOPorIMAPserversettingsforyouremailaccountbysigninginto
OutlookWebAppatthefollowingaddress:https://outlook.com.
1. Afteryousigninsuccessfully,clickthedropdownarrownexttotheHelpquestionmark,
andthenclickAbout(attoprightcorner).
2. Atthedropdownoption,selectAbout.

3. ScrolldowntoExternalPOPSetting:

Note:
WritedownthevaluesforthePOPorIMAPportandencryptionmethod.You'll
needtosetorverifythosesettingslaterinthisprocedure
WritedownthevaluesfortheSMTPportandencryptionmethod.You'llneedto
setorverifythosesettingslaterinthisprocedure

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Forexample,iftheAboutpageshowsthefollowing,yourSMTPservernameis
pod51003.outlook.com

ExternalSMTPsetting:
Servername:pod51003.outlook.com
Port:587
Encryptionmethod:TLS

4.2 UsingOutlook2003
4.2.1

AccessEmailUsingIMAP(Recommended)

4.2.1.1
ConfigureOutlook2003forIMAPAccess

YoucanconnectOutlook2003toyouremailaccountusingonlyPOP3orIMAP4
connectivity.

HerewewillshowyouhowtoconfigureOutlook2003usingIMAPconnectivity.
1. InWinXP,ClickonStart>ControlPanel>Mail.
2. ClickonShowProfiles.

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3. ClickonPromptforaprofiletobeused,ClickOK.

4. TypeanamefortheprofileandthenclickOK.(Asabestpractice,givetheprofileaname
thatidentifiesitastheprofileforyouraccountonOutlook.com)

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5. ClickonAddanewemailaccount,thenclickNext.

6. ClickonIMAP,thenclickNext.

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7. Atthenextscreen
a. UnderUserInformation:
i. UnderYourName:Keyinyourname(e.g.MaryLim)
ii. EmailAddress:keyinyouremailaddress(e.g.
mary.lim.2007@business.smu.edu.sg)
b. ServerInformation:(refertosection4.1togettheserversettings)
i. Incomingmailserver(IMAP):Keyinpod51003.outlook.com
ii. Outgoingmailserver(SMTP):Keyinpod51003.outlook.com
c. LogonInformation:
i. UserName:Keyinyouremailaddress(e.g.
mary.lim.2007@business.smu.edu.sg)
ii. Password:Keyinyourpassword

NOTE:DoNOTselectLogonusingSecurePasswordAuthentication(SPA)

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8. ClickonMoreSettingsandyouwillbepromptedwiththenextscreen.

d. AtGeneralTab,underMailAccount,typethenameyouwanttouseforthis
emailaccount.

e. AtOutgoingServertab,selectMyoutgoingserver(SMTP)requires
authentication.MakesureUsesamesettingsasmyincomingmailserveris
selected.

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f. OntheAdvancedtab,

UnderIncomingserver(IMAP),selecttheThisserverrequiresanencrypted
connection(SSL)checkbox
UnderOutgoingserver(SMTP),selecttheThisserverrequiresanencrypted
connection(SSL)checkbox,andthenclickOK

g. OntheCongratulationspage,clickFinish.

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4.2.1.2

AccessyourEmailusingOutlook2003(IMAP)

1. ClickonOutlook,selectyourLive@eduprofile.
2. Keyinyourusernameandpasswordwhenprompted.
Username:yourfullemailaddress(e.g.mary.lim.2007@business.smu.sg)

4.2.2

AdditionalInformationonUsingIMAPorPOPEMailPrograms

YoucanfindmoreinformationonusingIMAPorPOPemailprogramsat
http://help.outlook.com/enus/140/cc875899.aspx

4.3 CreateRules

Youcancreaterulesthathelpyoutoautomateyouremailsystemandtostaybetter
organized.Forexample,youcancreatearuletoautomaticallymoveallmailsenttoa
groupyou'reamemberoftoaspecificfolder

Thissectioncoverscreatingarulefromscratch.
1. IntheNavigationPane,clickMail.
2. OntheToolsmenu,clickRulesandAlerts.
3. ClickNewRule.
4. ClickStartfromablankrule,andthenclickNext.
UnderSelectwhenmessagesshouldbechecked,selectCheckmessageswhentheyarrive
orCheckmessagesaftersending,andthenclickNext.
5. FollowtherestoftheinstructionsintheRulesWizard.
Ifyouwanttorunthisruleonmessagesalreadyinoneofyourfolders,selecttheRunthis
rulenowonmessagesalreadyin"folder"checkboxonthelastpageoftheRulesWizard.
TohavethisruleapplytoallyouremailaccountsandInboxes,selecttheCreatethisruleon
allaccountscheckboxonthelastpageoftheRulesWizard.

Therearemanyotherwaystocreaterules.Fromexistingtemplates,folders,
messagesetc.Formoreinformation,pleaserefertothefollowingURL:
http://office.microsoft.com/enus/outlook/HP052428971033.aspx

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4.4 EmailapplicationsforMAC
4.4.1

SetupMacOS10.6SnowLeopardaccesstoOutlook.com

TosetupMacOS10.6SnowLeopardtoaccessyourLive@eduemailaccount,pleasereferto
thefollowingURL:http://help.outlook.com/en-us/140/ee461396.aspx

4.4.2

SetupotherMacbasedEmailPrograms

TosetupotherMacbasedemailprogramstoaccessyourLive@eduemailaccount,please
refertothefollowingURL:http://help.outlook.com/en-us/140/cc875899.aspx

~EndofDocument~

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