Lean6 Six Sigma for Excel

Quality Processes

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Crosby's 14-step quality improvement process 1 Management commitment Make this crystal clear to all in deed as well in words 2 Quality improvement team Setup Quality Improvement Teams (QIT) with people from all departments. 3 Quality measurement Determine status of non-conformance through-out the organization. 4 Cost of quality Estimate Cost Of Non-Conformance (CONC) to pinpoint opportunities. 5 Quality awareness Provide means of raising personal concern for quality in ALL employees. 6 Corrective Action Develop systematic means of resolving forever, concerns found in previous steps 7 Right first time planning Plan for company-wide first-time quality (Zero Defect Philosophy) 8 Quality education & training Train everyone in Quality Improvement Process (QIP) 9 Launch right first time As the company performance standard 10 Goal setting Encourage self-setting of Quality Improvement (QI) goals. 11 Error cause removal (ECR) Ensure reporting of inhibitors to error-free work and timely response. 12 Recognition Show appreciation of those participating. 13 Quality council participation Form liaison body. 14 Do it all over again It is a never-ending process. Juran's six stages of quality planning 1 Identify the customers at each stage of the process. 2 Determine customer needs and expectations. 3 Develop product/service features that meet customer's needs, specifications and expectations. 4 Set quality goals to meet customer and supplier needs at minimum combined cost. 5 Develop resources to provide the needed product/service features. 6 Ensure resources are capable of meeting quality goals under operating conditions - right the first time. Juran's seven stages of control 1. Choose control parameters - what to control 2. Define unit of measure. 3. Establish standards of performance. 4. Create methods of measurement. 5. Measure performance. 6. Interpret the results: actual vs. standard/target. 7. Take action on the difference. The Deming PDCA circle 1 Plan: Project theme 2 Do: analyze situation, new thinking, counter-measures 3 Check: effectiveness 4 Act: set standards, future plans Deming's 14 obligations 1 Create constancy of purpose for continual improvement 2 Adopt to new philosophy 3 Cease dependence on mass inspection to achieve quality 4 End practice of awarding business on the basis of price tag alone 5 Improve constantly and forever every activity in the company 6 Institute modern methods of training. 7 Institute positive approach to supervision. 8 Drive out fear. 9 Break down barriers. 10 Stop exhortation: provide read-map. 11 Eliminate work-standards that prescribe quotas alone. 12 Remove barriers that impede pride of workmanship. 13 Institute a vigorous program of self-improvement. 14 Create a structure to push the above points relentlessly.

DEFINE

CONTROL

Six Sigma DMAIC

MEASURE

IMPROVE

ANALYZE

Deming's chain reaction 1 Improve quality 2 Improve productivity 3 Decrease cost 4 Decrease price 5 Increase market 6 Stay in business 7 Provide more jobs Six Sigma improvement cycle 1 Define: state the problem 2 Measure: collect data 3 Analyze: identify root causes 4 Improve: eliminate root causes 5 Control: stabilize/control performance

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stabilize/control performance