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Karl A.

Hardenberg
4222 156th St. SW, #8-A
Lynnwood, WA 98087
Phone: 206-866-5441
Email: karl.hardenberg@gmail.com

OBJECTIVE
• I am looking for a position where I can continue to professionally and use
my experience to take on additional responsibility within a company.

CERTIFICATIONS AND SKILLS


• NEC 2000 Moves Adds & Changes
• NEC PRO I & II Certified
• NEC Electra Elite 48/192 Certified
• NEC Electra Elite IPK Certified
• Elite Mail, AD8 and AD40 voicemail
• Inter-Tel Axxess Basic Certified
• Inter-Tel Axxess Networking Certified
• Inter-Tel CTI / OAI Certified
• Inter-Tel Unified Communicator / SIP Server Certified
• Comptia A+ Certified
• Comptia Network + Certified

EXPERIENCE
Sept. 2007 – Present AccessLine Communications Bellevue, WA
Implementation Manager
• Manage new and existing telecom vendors for provisioning new telecom /
data services and equipment
• Negotiate service contracts with new third party technician services (Service
Communications Incorporated and Contingent Networks)
• Audit and approve payment on all third party service invoices
• Coordinate and manage all telecom and data projects related to new services
and technology
• Responsible for responding to escalated requests by working with
Development, Network Operations, Network Engineering, and application
support staff
• Provide pre-sale technical engineering for all AccessLine resellers and
internal sales department regarding SmartVoice product design and
implementation
• Manage a base of reseller partners where I act as mentor and knowledge
resource regarding the SmartVoice service
• Track, manage, and communicate status on all implementation milestones to
all level of managers, directors and executives
• Design, implement and manage enhanced services such as Auto Attendants,
UCD hunt groups, and Call Routing Applications
• Act as first tier support for all third party DSL/T1 circuits and AccessLine
provided routers and VoIP gateways
• Coordinate all third party non-AccessLine vendors as it pertains to the
implementation process
• Define, document, implement, and refine AccessLine policies, processes and
procedures for all SmartVoice related products
• Provision circuits and numbers and other basic services for the Smartvoice
product line
Karl A. Hardenberg
4222 156th St. SW, #8-A
Lynnwood, WA 98087
Phone: 206-866-5441
Email: karl.hardenberg@gmail.com

Nov. 2004 – Apr. 2007 MILA, Inc. Mountlake Terrace, WA


Telecom Engineer
• Manage, maintain and ensure functionality for 32 T1’s (LD and Local), 2 DS-3
circuits, 2 OC-3 circuits, 2 Marconi Fibermux’s, 2 Adtran MX2800
Multiplexers, 700 digital keysets, 16 IP Endpoints, 3 node Inter-Tel ATM PBX
Switch, 40 port voicemail and 6 major ACD hunt groups
• Implemented VoIP networking as a redundant path for our 3 node Inter-Tel
networked PBX’s
• Purchased, integrated and tested VoIP Digital Endpoints in a production
environment to provide greater worker flexibility
• Manage telecom vendors for provisioning new telecom / data services and
equipment, contract negotiations and coordinating service issues
• Coordinate and manage all telecom and data projects related to new services
and technology
• Design and program call routing plans, including first level call routing,
redundancy and emergency re-routes for the systems and carrier routing
plans
• Create and maintain all telecom documentation including access lines and
trunk groups, toll free and local DID routing plans, network maps with circuit
ID's, procedures for disaster or outage situations, program design, etc.
• Design, implement and manage enhanced services such as Integrated Voice
Response programs, ACD hunt groups, Call Routing Applications and call
reporting system to meet user and company requirements
• Research, design and recommend telecom system changes and new
products that may benefit the company
• Act as second tier support as needed for telecom service request, including
basic phone equipment service, moves, adds and changes
• Conduct user training on utilization of the phone system and its components
• Reduced monthly expenditure by $40,000.00 while maintaining effective
redundancy and future growth possibility
• Ensure telecom systems are configured to provide the required level of
disaster recovery, including conducting regular backups, documenting all
systems and conducting periodic disaster preparedness tests
• Analyze trunk capacity and hunt group call volume to identify more effective
methods of using the system and to ensure appropriate performance and
capacity levels
• Develop and maintain policies and procedures for all telecom related services
• Work with all level of managers, directors and executives to maintain open
communication during all phases of telecom related projects

Nov. 1999 – Nov. 2004 Eschelon Telecom Seattle, WA


Telecom Technician II
• Program, install and Service Inter-tel & NEC phone & voicemail systems
• Work with senior sales reps to engineer systems on a pre-sales basis
• Meet with customers to do site surveys and Implementation meetings
• Analyze the customer existing networking configuration and integrate the DSL
Router, Firewall or T1 products.
• Provide Head to Head testing (HTH) of T1 circuits on a pre-installation basis
• Work with provisioning, translations and switch techs to turn up T1’s on
customer premise

References Available Upon Request


Karl A. Hardenberg
4222 156th St. SW, #8-A
Lynnwood, WA 98087
Phone: 206-866-5441
Email: karl.hardenberg@gmail.com

• Integrate Eschelon voice and data products into existing customer provided
equipment
• Consult and implement advanced applications such as Unified Messaging,
ACD Systems, CTI based applications, VoIP Endpoints, Inter-Tel Softphones,
IP Networking and PRI Point to Point private networking
• Telephone Moves, Adds, and Changes (MAC's)
• Work with other Telco providers such as Qwest, AT&T, ELI, Verizon, and WCI
• Work with CAT3 and CAT5 cabling. Including the terminating and testing of
cable on 66 blocks, patch panels and RJ45 and RJ11 modular ends
• Install and program IDSL, ADSL routers, Firewall and VINA (analog / data)
products
• Provide training for the customer on an administrative and support staff basis

Jan. 1999 – Sept. 1999 Seek Systems Bothell, WA


Sales Engineer
• Consult customers on products, provide pre-sale technical support (i.e.
network & system compatibility and design)
• Proactively develop my own accounts
• Support the major account managers by preparing quotations, product
literature, qualifying leads, prospecting and pre-sale consultations

Feb. 1998 – Dec. 1998 CompuCom Systems Issaquah, WA


Onsite Account Manager
• Advise customers on products, assist in project coordination and facilitate all
pre-sale consults with appropriate parties
• I was the liaison between the customer, account manager and CompuCom
headquarters.
• Process purchase orders, RMA’s, prepare quotations, update price listings
and procure all products through distribution channels

Oct. 1995 – Feb. 1996 Multiple Zones, Int. Renton, WA


Sales Representative – New Business
• Advise customer on product features, compatibility’s and potential growth to
Educational, Corporate and End User clientele
• Negotiate pricing and assist the Customer Service and Order Processing
departments to ensure customer satisfaction in regards to RMA’s,
appeasement orders, crediting accounts and business leasing
• I handle over one hundred in-bound calls each day
• Through the outbound program I had successfully procured several major
accounts. Examples of which are Viacom International and AT&T Wireless
here in Washington
• I ended my last year with over $1.5 million in product sales

EDUCATION
1989 - 1991 Decatur High School Federal Way, WA

References Available Upon Request

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