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Action to Perform - Replace Storage-System Series - CX series storage system

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Content Creation Date 2009/4/23

Content Creation Date 2009/4/23

Content Creation Date 2009/4/23

CX3 UltraScale Series and CX Series

Replacing a Disk Module

To replace a disk module in a storage system, you must use the Disk Replacement Utility. This utility checks the storage system for disk modules that need replacing, and if any need replacing, it tells you how to replace them. This document describes how to use the utility, which is part of the Navisphere Service Taskbar (NST). The NST is available from the Powerlink website (http://Powerlink.EMC.com) on the CLARiiON Tools page. Topics include: Before you start ............................................................................. Handling field replaceable units (FRUs) .......................................... Downloading and installing the Navisphere Service Taskbar............ Running the Disk Replacement wizard ........................................... Verifying the operation of a new or replaced part using Navisphere Manager ...................................................................................... Returning the failed part ................................................................ 2 3 5 6 8 9

Before you start

The Navisphere Service Taskbar (NST) must run on a Windows host that is: Running a supported operating system version. For supported versions, refer to the EMC Navisphere Service Taskbar Release Notes (P/N 300003690). Connected to the Internet and is on the same LAN as the management ports on your storage system. Running Java Runtime Environment (JRE). For supported versions, refer to the EMC Navisphere Service Taskbar Release Notes. If you do not install the correct version prior to downloading NST, the NST setup wizard gives you the option of installing it for you.

Replacing a Disk Module

Handling field replaceable units (FRUs)

This section describes the precautions that you must take and the general procedures you must follow when removing, installing, and storing any field replaceable unit (FRU).

Power issues and FRUs

Your storage system is designed to be powered on continuously. Most components are hot swappable; that is, you can replace or install these components while the storage system is running. Front bezels should always be attached and each compartment should contain a FRU or filler panel to ensure EMI compliance and proper air flow over the FRUs. You should not remove a faulty FRU until you have a replacement available. When you replace or install FRUs, you can inadvertently damage the sensitive electronic circuits in the equipment by simply touching them. Electrostatic charge (ESD) that has accumulated on your body discharges through the circuits. If the air in the work area is very dry, running a humidifier in the work area will help decrease the risk of ESD damage. Follow the procedures below to prevent damage to the equipment. Read and understand the following instructions: Provide enough room to work on the equipment. Clear the work site of any unnecessary materials or materials that naturally build up electrostatic charge, such as foam packaging, foam cups, cellophane wrappers, and similar items. Do not remove replacement or upgrade FRUs from their antistatic packaging until you are ready to install them. Before you service a storage system, gather together the ESD kit and all other materials you will need. Once servicing begins, avoid moving away from the work site; otherwise, you may build up an electrostatic charge. An ESD wristband is supplied with your storage system. To use it, attach the clip of the ESD wristband (strap) to any bare (unpainted) metal on the storage system; then put the wristband around your wrist with the metal button against your skin.
Replacing a Disk Module
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Use the ESD kit when handling any FRU. If an emergency arises and the ESD kit is not available, follow the procedures in the Emergency procedures (without an ESD kit) section.

Emergency procedures (without an ESD kit)

In an emergency when an ESD kit is not available, use the following procedures to reduce the possibility of an electrostatic discharge by ensuring that your body and the subassembly are at the same electrostatic potential. These procedures are not a substitute for the use of an ESD kit. Follow them only in the event of an emergency. Before touching any FRU, touch a bare (unpainted) metal surface of the cabinet or storage system. Before removing any FRU from its antistatic bag, place one hand firmly on a bare metal surface of the storage system, and at the same time, pick up the FRU while it is still sealed in the antistatic bag. Once you have done this, do not move around the room or touch other furnishings, personnel, or surfaces until you have installed the FRU. When you remove a FRU from the antistatic bag, avoid touching any electronic components and circuits on it. If you must move around the room or touch other surfaces before installing a FRU, first place the FRU back in the antistatic bag. When you are ready again to install the FRU, repeat these procedures.

Replacing a Disk Module

Downloading and installing the Navisphere Service Taskbar

Download the Navisphere Service Taskbar (NST) from the Powerlink CLARiiON Tools page for your storage system.
To access the CLARiiON Tools page, use the Navigator drop-down menu at the top right of the Powerlink home page.

1. On the CLARiiON Tools page on the Powerlink website, select your CLARiiON system. 2. Select Navisphere Service Taskbar and select the option to save the software to your host or management station. 3. In the folder where you saved the NST, double-click the setup_NST.exe file, and if necessary, click Run to start the installation wizard. 4. Follow the instructions that appear. After you accept the license agreement, the wizard verifies that the server is running the supported Java Runtime Environment (JRE) version. If the server is running an earlier version of the JRE, select Yes when asked if you want to continue with the installation. The installation wizard prompts you to download and install the later version of the JRE from the Sun website. If the server is running a later version of the JRE, the installation wizard asks if you want to continue with the installation. Select Yes to continue or No to quit the installation.
Important: If you select Yes, the NST may not work properly with a later JRE version. If you select No, and manually remove the later version of the JRE, other applications that require this version may not work properly.

5. When the installation is complete, click Done.

Replacing a Disk Module

Running the Disk Replacement wizard

CAUTION Disk modules are extremely sensitive electronic components. Always handle a disk module gently, and observe the following guidelines: Always wear a properly attached ESD wristband when removing or replacing a disk module. Disk modules are sensitive to the extreme temperatures sometimes encountered during shipping. We recommend that you leave new disk modules in their shipping material and expose the package to ambient temperature for at least four hours before attempting to use the new modules in your system. When removing a disk module, pull the module part way out of the slot, then wait 30 seconds for the drive to spin down before removing it. When installing multiple disks in a powered up system, wait at least 6 seconds before sliding the next disk into position. Place modules on a soft, antistatic surface, such as an industry-standard antistatic foam pad or the container used to ship the module. Never place a disk module directly on a hard surface. Never hit modules, stack modules, or allow them to tip over or fall. Avoid touching any exposed electronic components and circuits on the disk module. Do not remove a faulty disk module until you have a replacement module (with the same part number) or a filler module available. The part number (PN005xxxxxx) appears on the top or bottom of the module. A replacement disk module should have the same format (bytes per sector) and the same capacity (size and speed) as the module it is replacing.

1. Start the Navisphere Service Taskbar by doing either one of the following:
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Replacing a Disk Module

Click the Navisphere Service Taskbar icon on your desktop, or Select Start > All Programs or Start > Programs, then select EMC > Navisphere > Navisphere Service Taskbar > Navisphere Service Taskbar version

2. In the taskbars navigation pane, click the Hardware Maintenance tab. 3. In the tabs navigation pane, click Replace Disk. 4. If the Navisphere Connection screen opens: a. Enter the IP address for an SP in the storage system. b. Click Connect. c. Enter your Navisphere login username, password, and scope (global, local, or LDAP) and click OK.
Once you connect to a storage system, you do not need to reconnect to it again during the NST session. To connect to a different storage system, you must disconnect the current storage system by selecting File > Disconnect.

5. Follow the instructions that appear. To exit the Navisphere Service Taskbar, select File > Exit.

Replacing a Disk Module

Verifying the operation of a new or replaced part using Navisphere Manager

1. Start Navisphere Manager for the storage system by entering the IP address in a browser window. 2. On the management workstation, start Navisphere Manager for the storage system: a. In a browser window, enter the IP address of the storage system. b. Log in to Navisphere Manager with username cdlsupport and password wabisabi, and select global from the drop-down menu for scope. c. Click OK. 3. In the Navisphere Manager Storage tree, locate the icon for the storage system in which you installed or replaced the part, expand the storage-system icon, and select the Physical icon. 4. Expand the enclosure in which you installed or replaced the part, and navigate to the part. 5. Verify that the part is in the enclosure and that it is not faulted. 6. Verify that there are no trespassed LUNs on either storage processor (SP).

Replacement disk rebuilding

A replacement disk is rebuilt by restoring data to it from the RAID group. Depending on the size of the disk, how much data is on the disk, and whether I/O is running during the rebuild, this process can take from a few minutes to many hours. You can determine the progress of the rebuild process from Navisphere Manager by viewing the properties for a LUN containing the replacement disk. The Percent Rebuilt entry on the LUN Properties dialog box displays either the percentage of the rebuild completed during the rebuild process and 100% when the process is complete.

Replacing a Disk Module

Returning the failed part

Ship the failed part to your service provider as described in the instructions that were included with the replacement part.

Replacing a Disk Module

Copyright 20062007 EMC Corporation. All Rights Reserved. EMC believes the information in this publication is accurate as of its publication date. The information is subject to change without notice. THE INFORMATION IN THIS PUBLICATION IS PROVIDED "AS IS." EMC CORPORATION MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THE INFORMATION IN THIS PUBLICATION, AND SPECIFICALLY DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Use, copying, and distribution of any EMC software described in this publication requires an applicable software license. For the most up-to-date listing of EMC product names, see EMC Corporation Trademarks on EMC.com. All other trademarks used herein are the property of their respective owners.

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Replacing a Disk Module