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- Telefonica -

VENDOR SELECTION PROCESS FOR BASIC HOME STATION

You have been identified as a potential supplier with the capability to deliver goods or services to any of Telefonica Subsidiaries. Accordingly, we would like to invite you to respond to this Request for Proposal (RFQ) by 16 of February, 2012
th

AMPER SISTEMAS
In the event that there is an alternative division or subsidiary of your company more suitable to deal with this RFQ, I would be grateful if you would pass this RFQ on to the relevant division or subsidiary and advise us accordingly with the relevant contact details. This exercise is entirely subject to contract.

CONFIDENTIAL

The information contained in this proposal and any related discussions or documents produced by Telefnica or their advisers are confidential and proprietary information. The information is subject to confidentiality restrictions between the parties and should only be circulated to those on the RFQ team. Copies of confidential documents must be returned at the end of the supplier's involvement in the response process. This RFQ is subject to the terms of the non-disclosure agreement (NDA) entered into by you with TELEFONICA

Madrid, 21 of February, 2012

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Table of Contents
1. Overview ...................................................................................................................... 4

1.1.
2.

Management Summary ...........................................................................5


Non Functional Considerations .................................................................................. 11

2.1.
3.

Non-Functional Requirements ............................................................... 11


Functional Requirements ........................................................................................... 11

3.1. 3.2. 3.3. 3.4. 3.5. 3.6. 3.7. 3.8. 3.9.


4.

Definition .............................................................................................. 11 Service Integration................................................................................ 12 Service Description ............................................................................... 18 Casing Design ...................................................................................... 20 Labels .................................................................................................. 20 Remote Management ........................................................................... 21 Connectivity .......................................................................................... 21 Hardware ............................................................................................. 24 Standard Packaging ............................................................................. 25 Quality Assurance ................................................................................ 28 Initial Training ....................................................................................... 28 Security Requirements ......................................................................... 29

Technical Requirements ............................................................................................ 27

4.1. 4.2. 4.3.


5. 6.

Testing & Acceptance (Certification and Field Trial) .................................................. 29 In Life Management ................................................................................................... 31

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6.1. 6.2. 6.3. 6.4. 6.5. 6.6. 6.7. 6.8. 6.9. 6.10. 6.11. 6.12. 6.13. 6.14. 6.15. 6.16.
7. 8.

General Supplier Management ............................................................. 31 In Life Change Management ................................................................. 31 Service Delivery ................................................................................... 33 Service Governance ............................................................................. 33 Operational Reporting Requirements .................................................... 36 Incident Management ........................................................................... 37 Problem Management .......................................................................... 41 Release Management ........................................................................... 42 Availability Management ....................................................................... 44 Support and Maintenance ..................................................................... 45 Service Level Agreement ...................................................................... 48 Assumptions and Obligations ................................................................ 48 Maintenance of existing equipment production ...................................... 49 Ensuring compliance with the roadmap of product ................................ 49 Warranty .............................................................................................. 49 Specific Developments ......................................................................... 50

General Information to be provided by the vendor ..................................................... 51 Commercial Model, Pricing & TELEFONICA Standard Agreement ............................ 52

8.1. 8.2. 8.3. 8.4. 8.5. 8.6. 8.7. 8.8. 8.9. 8.10.
9.

TELEFONICA Purchasing Terms .......................................................... 52 General Commercial Terms and Pricing Proposal ................................. 52 Particular Commercial Terms for SPAIN ............................................... 55 Particular Commercial Terms for CHILE................................................ 55 Particular Commercial Terms for BRAZIL .............................................. 56 Particular Commercial Terms for ARGENTINA ...................................... 56 Particular Commercial Terms for COLOMBIA ....................................... 56 Particular Commercial Terms for PERU ................................................ 57 Preference Customer conditions ........................................................... 57 TELEFONICA Policies .......................................................................... 58

Extra Quotation .......................................................................................................... 59

10. Schedules .................................................................................................................. 60

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1. Overview

COVER LETTER

AMPER, S.A. through its subsidiary company AMPER SISTEMAS, S.A. is pleased to present to TELEFNICA its proposal to the RFQ for the product called BASIC HOME STATION. We present the product BHS-12M-L like an evolution of ASL-26555 (BHS ADSL v1), which has been homologated in Telefnica Group and it is being supplied in different countries. Amper BHS-12M-L is based on RALINK chipset (formerly TRENDCHIP) and it is 100% compliant with the quality of components, features and accessories request in this RFQ. As a cheaper option we present the product BHS-12M. Amper BHS-12M is based on RALINK chipset (formerly TRENDCHIP), cumply with the features and accessories request in this RFQ and includes the current certified PSU. We presented to Telefnica last November 2011 a proposal similar to BHS-12M with the PSU included in BHS-12M-L. AMPER has the capability today to support the offered products at all phases of its life, not only in Europe but also in other countries (Argentina, Brazil, Chile, Colombia and Per). The Management Summary attached to this cover letter, summarizes the content of the Project. In the rest of the attached documents is a detailed response to all issues raised in the RFQ specifications. AMPER would like to thank TELEFNICA giving us the opportunity to participate in this RFQ.

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1.1. Management Summary


In response to your invitation to the Request for Proposal (RFQ) to participate in the providers selection process for the project Basic Home Station ( BHS), Amper is pleased to attach our best proposal, complying all requirements contained in this RFQ and the certainty that it will be completely satisfactory for Telefnica.

Amper is presenting this proposal as the result of their collaboration with leading manufacturers of ADSL CPEs for China and Taiwan as well as with leading chipset manufacturers for these products.

In this partnership model is combined commitment, experience and knowledge of Amper like global supplier of Telefnica with the experience of its manufacturing partners and developers SW for CPE's for ADSL, and knowledge and support from the manufacturer of chipset used in the product offered. Amper pioneered the introduction of ADSL Router in Telefnica. Currently has over 9 years as a reliable supplier.

The companies selected as manufacturing partners have a long tradition as leaders in the manufacture of these products in Taiwan and have factories in China, with experience and production capacity of several million units per year.

1.1.1

Offered model

Amper presents the following model:

BHS-12M-L, based on Ralink (Trendchip) chipset. The basic performances of BHS-12M is: Router ADSL/ADSL2+ 4 Ethernet ports 10/100 in the LAN Wireless LAN 802.11n , 2,4 GHz , 2TX2RX USB host port (to support 3G USB dongle , Printer sharing, disk sharing) TR069, WPS User Interface according Telefnica requirement

1.1.2 Architecture and interfaces


The proposed solution is based on an existing product and fully operative, using main chipset from Ralink (Trendchip), 8 (16) MB Flash and 32 MB SDRAM.

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The operating system is Linux based, which is a proven stable solution for ADSL routers and allows easy enhancement of features list. Following interfaces are available: 1 x RJ11 ADSL connection. 4 x RJ45 Ethernet 10/100 BaseT LAN port. 1 x USB Host.- Back up 3G connection/printer sharing/disk sharing. 2 Antennas for Wifi 2,4 Ghz. 6 LEDs on frontal part for status checking ( Power, Wifi, 3G, Internet, LAN, DSL ) Wifi ON/OFF /WPS button. Reset micro button. ON/OFF button on back panel.

- External power adaptor (wall type), following the requirements of each country.

1.1.3 Packaging
The standard packaging includes:

- Router Basic Home Station, with housing to be defined by Telefnica - Power Supply, according with the normative of each country - Telephony cable (1,5 m , grey) - Ethernet Cable (1,5 m , yellow) - 1 ADSL microfilter, certified by Telefnica - Installation guide (8 pages, black& white printer) - Warranty card - Labels - Neutral box - 4 colour sleeve Optionally the proposal includes quotation for a CD and extra micro filters.

1.1.4 Normative
The product will comply with European requirements in relation with environment, being RoHS compliant. The offered products will provide security and EMC certificates requested in Europe and Latin America: CE Mark, FCC part 15. Additionally, Amper agrees to get, for offered products, all official required certifications and homologations, according laws, for all countries where the BHS is

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VENDOR SELECTION FOR BASIC HOME STATION supplied: ANATEL in Brazil or IRAM in Argentina.

1.1.5 Sw architecture 1.1.5.1 Operative System and Basis SW


Based on OS Linux

1.1.5.2 User Interface


Amper Basic Home Station (BHS) is supplied with the User interface based on HTML/Java Scrip designed by Telefnica.

1.1.6 Project plan


Amper BHS product is already developed and certified according the specifications from Telefnica.

1.1.7 Supplying conditions:


Supplies scope: The offered product will be supplied according the packaging defined in point 1.1.3 of this document (packaging). Additional requirements for each country (CD, additional microfilters or RJ11 adapters, printer manuals, etc), that have not been requested in the standard packaging, will be quoted separately.

1.1.8 Prices of the offered product


In the Price Book are included the best prices of Amper for the proposed model.

1.1.9 Delivery times


Delivery time: Deliveries 8 weeks FOB after order (with Rolling Forecast of 12 weeks). Deliveries CIF: (sea transport) between 4 and 5 weeks additional, depending on destination country (Europe: 4 weeks, Latam: 5 weeks.). Deliveries capacity: More than 330K/month.

1.2.1

OFFERED SERVICES DESCRIPTION

Amper offered services for current RFQ are detailed as follows:

1-

Technical Certification support: Amper offer technical support in Spain, in Brazil and in Latin American countries where Amper has local presence.

23-

Field trial support: One person per territory local support. Commercial deployment support: Support level 1 in all countries. Support in level 2 and 3 in Spain. Commercial support during all product life time,

4-

Training support: Amper could offer training support during certification, support to Brazil and

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Spain staff. During field trial, support to Telefnica staff in each country. In deployment, support to cities indicated for each country. 5DDP selling condition. Commercial channels In order to provide the equipments in DDP conditions to Telefnica, as well as offer the required post-sales service, Amper offers to Telefnica the following commercial channels in all countries described in RFP:

Spain: The headquarter is situated in offered Company, Amper Sistemas. Headquarter in Madrid, Technical and Commercial project management. Technical support capacity levels 2 and 3. Call-center for post-sales service. Brazil: Medidata Medidata, subsidiary company of Amper, is an integration Company of data and Systems Communication Networks. The headquarter is in Sao Paulo, and operates in informatics market in Brazil since more than 30 years. One of its main customers is Telefnica de Brasil (Telesp).

Argentina: Desca DESCA is a part of Ampers Group since June 2010. DESCA has more tan 1,000 employees and has presence in 17 countries: Argentina, Bolivia, Brasil, Colombia, Costa Rica, Repblica Dominicana, Ecuador, El Salvador, Guatemala, Honduras, Mxico, Nicaragua, Panam, Per, Venezuela, Trinidad y Tobago and EE.UU. DESCA is a system integrator that provides Infrastructure and Telecommunic ations Solutions that enable their clients to increase earnings by rendering new and improved services to their customers, optimize operating costs and Increase the levels of customer Loyalty & Satisfaction. The main office is located in Torre Alem Plaza, Av. Leandro, N. Alem 855, Piso 25, 1001. Buenos Aires, Argentina. Telfono: + 54 (11) 4590.3600 Chile: EBS Tecnologa Ltda Amper has currently a commercial agent in Chile; EBS Company. Amper has commercial agreements since 2006 in order to comply the local representation in Santiago de Chile city for providing commercial and logistic supports with Telefnica Chile. Per: Desca DESCA is a part of Ampers Group since June 2010. DESCA has more tan 1,000 employees and has presence in 17 countries: Argentina, Bolivia, Brasil, Colombia, Costa Rica, Repblica Dominicana, Ecuador, El Salvador, Guatemala, Honduras, Mxico, Nicaragua, Panam, Per, Venezuela, Trinidad y Tobago and EE.UU. DESCA is a system integrator that provides Infrastructure and Telecommunic ations Solutions that enable their clients to increase earnings by rendering new and improved services to their customers, optimize operating costs and Increase the levels of customer Loyalty & Satisfaction. Desca opened the office in Lima last November 2011.

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VENDOR SELECTION FOR BASIC HOME STATION Colombia: Desca DESCA is a part of Ampers Group since June 2010. DESCA has more tan 1,000 employees and has presence in 17 countries: Argentina, Bolivia, Brasil, Colombia, Costa Rica, Repblica Dominicana, Ecuador, El Salvador, Guatemala, Honduras, Mxico, Nicaragua, Panam, Per , Venezuela, Trinidad y Tobago and EE.UU. DESCA is a system integrator that provides Infrastructure and Telecommunic ations Solutions that enable their clients to increase earnings by rendering new and improved services to their customers, optimize operating costs and Increase the levels of customer Loyalty & Satisfaction. The main offices are located in: Desca Bogot Direccin: Carrera 7 No 71-52, Torre A, Piso 11, Bogot D.C., Colombia. Telfono: + 57 (1) 376.6900 Desca Medelln Direccin: Edif. Bamb, Cra 43A No. 1 Sur 106 Oficina 20. Medelln, Colombia. Telfono: + 57 (4) 312.3073 Desca Cali Direccin:Centro Empresa, Cll 64 Norte No. 5B 146 Oficina 405c, Cali, Valle. Colombia. Telfono: + 57 (2) 665.9593

1.3.1 Property of products to be supplied

The product to provide is a result of collaboration between Amper and the manufacturing partners in China. The property rights will be of the partners. Amper will be the exclusive vendor.

1.4.1 Business Declarations


Amper stated its willingness to contribute to the development of Telefnica's business in all countries covered by this RFP, as well as Telefnica to provide the best response to future according to changes and evolution required by the product

1.5.1 The top five differentiators from competitors


1.-

Amper is since 53 years a reliable supplier of Telefnica. We are backed up more

than 50 years. Maximum commitment with Telefnica, as a consequence of our link as our main customer. 2.- Amper has knowledge of the operation of Telefnica in Spain and in all TLATAM countries, which currently is a supplier of various products in the following countries: Spain, Brazil, Argentina, Chile, Peru and Colombia, which allows for also carry out supplies and services required in this RFQ.

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3.-. Amper and

its partner manufacturer for this project combines the Ampers

experience like Telefnicas global supplier and partners manufacturers experience in the manufacture of many millions of units of similar products .

4.- The offered product is an existing and consolidated product that complies with Telefnica requirements.

5.- Solid financial position of all the members of partnership, that guaranty a long term supply and evolution of this products.

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2. Non Functional Considerations The response section of this RFQ is split as follows: Non functional these are intended to provide the basis to shape the proposal. These are expected to have a simple compliancy statement that can be clearly referenced back from the description of the solution in the delivery section 2.1. Non-Functional Requirements

Summary Telefonica non-functional requirements to which the current platform / solution adheres

Id # Req 1

Requirement The supplier accepts to use and work via Telefonica Ecommerce Platform, which is requested by Telefonica, as described in Schedule 3.

Comment FULLY COMPLIANT

Req 2

The supplier deliver the Environmental Declaration Questionnaire filled-out as described in Schedule 4.

FULLY COMPLIANT

Req 3

The supplier accepts conditions of governance of this RFQ as described in section 1.3 General Proposal Instruction

FULLY COMPLIANT

3. Functional Requirements
Please find below all the functional requirements. It is required to the vendor to answer in the column Comment of this file with the level of compliance of the vendor. 3.1.
Id # Req 4

Definition
Requirement Comment

The set is based on :


FULLY COMPLIANT

Connectivity: the equipment is a router ADSL/ADSL2+ connected in its input to a broadband service. It will contain 4 Ethernet 10/100 in the LAN side to connect the router to home network devices. Wireless LAN Interface: the equipment will have a wireless LAN interface according the standard IEEE 802.11 n 2.4GHz (2x2). It must be compatible with equipments having wireless interface 802.11 b and g. Security: Wi-Fi Protected Setup (WPS) and supporting wireless standards 802.11i .

Based on current device Amper ASL-26555 already delivered to Telefnica

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Id # Requirement Comment

USB Port: the equipment will have at list (1) master USB with the following functions:

- Wireless WAN Interface: In case a 3G USB dongle is connected, it will work as a connectivity backup solution when no ADSL is available. -Printer sharing: In case a USB printer is connected, it will be shared to all devices connected to the equipment. -Disk sharing: In case a USB disk is connected, it will be shared to all devices connected to the equipment. Remote management: TR-069, support. The configuration associated to the connectivity services in the router will be remotely managed via TR069 from the operator ACS, including the 3G interface connection configuration. User Interface: the equipment should have a user interface base on HTML/JavaScript designed by Telefnica and given to the vendor, that will deploy it with out any extra-cost Design: the equipment should have a differentiate design, adopting with out extra cost the selected design for Basic Home Station and whose details will be provided to the selected manufacturer.

3.2.
Id # Req 5

Service Integration
Requirement Comment

In order to use or interact with equipment , customer should get access to the user interface. The user interface is manageable by using a web browser. Each time the end customer access the

FULLY COMPLIANT

user interface he/she is identify

3.2.1. Users
Id # Req 6 Requirement Comment

It will be one kind of user that will have credentials (password) to access to the user interface capable to

FULLY COMPLIANT

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Id # Requirement Comment

change parameters. These credentials will store only locally in the Basic Home Station. When the user get access to the GUI, he/she will be able to see some information in order to know the status of his equipment. If he/she would like to do some configuration or to see some detail information he/she should provide (password)

3.2.2. User Interface


Id # Req 7 Requirement Comment

Interfaces Supported: The equipment should have user interface accessible from a LAN connected device using a supported browser: Internet Explorer 6 and higher Mozilla Firefox (Win, MacOS y Linux) Safari (Win y MacOS) Google Chrome (Win)

FULLY COMPLIANT

It will be necessary to have an specific tool in the user interface for the technical people within the operator to manage and maintain in case of incidents The way to access to this technical/maintenance space in the GUI should be: http://192.168.1.1:8000

3.2.3. Local Interface


Id # Req 8 Requirement Comment

The access to the local interface will be done with a web browser from any device in the LAN having two different ways: Typing in the URL field of the web browser the local IP address of the Basic Home Station: http://192.168.1.1

FULLY COMPLIANT

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Id # Requirement Comment

Typing a name for the Basic Home Station: ejem : http://movistarhomestation.

3.2.4. Technical/Maintenance interface access


Id # Req 9 Requirement Comment

The access to the local maintenance interface will be done with a web browser from any device in the LAN having two different ways: Typing in the URL field of the web browser the local IP address of the Basic Home Station: http://192.168.1.1:8000 Typing a name for the Basic Home Station, ejem : http://movistarhomestation/tec

FULLY COMPLIANT

Basic Home Station (BHS) GUI is divided in two major blocks: - Welcome and configuration Wizard -Configuration Interface

3.2.5. Welcome and configuration Wizard


Id # Req 10 Requirement Comment

The first time the user request for a web page from its browser the router should redirect to the Local user interface where the client should: Change the administrator password, Configure the SIMs PIN (Personal Identification Number) in the web configuration interface. (optional) Some other simple home configuration parameters (such us change SSID name or WPA key).

FULLY COMPLIANT

In the case where the user enter an incorrect PIN (three times) the user interface should ask for the PUK (Personal Unblocking Key number) Following diagram shows the Wizard site map structure. Although final number of steps has not been yet closed, these will be not more than 7 steps.

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Id # Requirement Comment

Note: this map is only a reference for the Business units

BHS Wizard incluye the following features: -Welcome Step -WiFi config -Other simple configuration or information steps -3G config (when dongle is connected)

More details about these features will be provided after the final vendor selection.

3.2.6. Configuration Interface


Id # Req 11 Requirement Comment

Following diagram shows the BHS configuration interface site map accessible via web browser.

FULLY COMPLIANT

Note: this map is only a reference for the Business units

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Id # Requirement Comment

BHS

Configuration

interface

must

include

the

following features: -Help (external browser Windows with contextualized help, help TOC and content will be provided by Telefonica ) -Network Map -Internet Configuration (configuring PPP username and password) -Internet Status (visual indicator of the Internet connection status in the Network Map) -Firewall Level (check and modify the predefined Firewall levels) -WiFi Status (visual indicator of the WiFi connection status in the Network Map) -3G Status (visual indicator of the 3G connection status in the Network Map) -Gateway Configuration (common gateway

configuration parameters like SSID, DHCP pool, WiFi encryption,) -Devices Bag (show the set of devices connected to the Home Network) -Devices Category Icon (identifies each device with a different icon according to the kind of device category, like HiFi set, laptop, phone) -2/3 icons per device category (each category will have 2/3 different graphical representations) -Devices Info Tooltip (pop-up to show quick device

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Id # Requirement Comment

data in devices bag) -Printer Script Auto Installation Download (Printer sharing feature will be configured in MacOSx, Windows and Linux through configuration wizards.). -USB Script Auto Installation Download (USB sharing feature will be configured in MacOSx, Windows and Linux through configuration wizards.) -Filter by connection type (reorganization of devices in the devices bag according to the connection type) Filter by connected devices (shows only connected devices in the devices bag) -Device Configuration (simple configuration of each device to assign a friendly name, a device category, an icon and to configure the NAT and port forwarding for this device) -Applications (advanced configuration of NAT and port forwarding) -Advanced Firewall Configuration Telefonica may customize their own default home page portal URL. More details about these features will be provided after the final vendor selection -Other simple configuration or information steps More details about these features will be provided after the final vendor selection. -The vendor selected must provide the GUI to support all functionalities requested.

3.2.7. Multilanguage support


Id # Req 12 Requirement Comment

Both Wizard and Configuration Interface will be implemented in the following languages: -English - Spanish -Portuguese

FULLY COMPLIANT

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3.2.8. Remarks about the interfaces and provision


Id # Req 13 Requirement Comment

In The local Basic Home Station Interface (user interface and configuration wizard) will have a design defined by Telefonica, according its usability criteria to permit enjoy services as much people as possible, trying to cover those users that dont want to deal with technical complex configurations.

FULLY COMPLIANT

Barracuda

3.3.
Id # Req 14

Service Description
Requirement Comment

Basic Home Station has a set of its own functional capabilities that offers to the end customer the possibility to perform some actions/configurations: Management of the home network map Share USB connected disk Share USB connected printer Firewall control and Port mapping

FULLY COMPLIANT

3.3.1. Managing the home network and network map


Id # Req 15 Requirement Comment

-Basic Home Station can manage the communication between the different home networks, solving the complex problem of the interconnectivity. -The Basic Home Station will gather information from the devices connected to the home network in order to obtain: Device Name, connection status, network interface used, IP address, MAC Address, etc. With that information, the Basic Home Station is able to present a graphical representation of the home network called home network map. That map will help the user to understand at a glance and in a graphical way which device is connected to the network. Also it should show the status of the equipment

FULLY COMPLIANT

Barracuda.

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Id # Requirement Comment

reporting: ADSL / Internet connection status, connected or not connected, 3G / Internet connection status: not connected, SIM not detected, standby, connection GSM, GPRS, EDGE, 3G/HSDPA and magnitude of the received signal. LAN connected devices and unconnected devices with a friendly name and graphical icon USB Printer and Disk status.

In case the client uses the advanced user credentials he will have access to change the following

configuration parameters: DHCP server LAN IP address range, WiFi SSID name and WPA key (password), Basic and advance firewall rules, Basic and advance NAT rules, Set a Samba name for the shared printer and disk 3G dongle SIM authentication parameter PIN (Personal Identification Number) and PUK (Personal Unblocking Key) number View ADSL & 3G dongle statistics, Bytes / Packets transmitted and received, A log file or event log on the router to indicate the 3G connectivity times (connection / disconnection) and the cause of it. Diagnostic option in the router. Availability of a diagnostic option to check the connectivity to the Internet for both WAN interfaces (ADSL2 + and 3G). 3G device name/model and device firmware version

3.3.2. Share USB connected disk


Id # Req 16 Requirement Comment FULLY COMPLIANT

The Basic Home Station will allow sharing USB connected disks with all devices connected to the LAN (Ethernet and WiFi) using SAMBA

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Id # Requirement Comment

protocol (Server Message Block (SMB), also known as Common Internet File System, CIFS) . The supported disks file systems should be FAT32, EXT2, EXT3 and NTFS. With just a click users can share files from USB disks between all the computers connected to the local network.

3.3.3. Share USB connected printer


Id # Req 17 Requirement Comment

The Basic Home Station will allow sharing USB connected disks printers with all devices connected to the LAN (Ethernet and WiFi) using LPD (Line Print Daemon) protocol. The supported printers should be at least the one appear in the following link
http://www.linuxfoundation.org/collaborate/workgroups/openprinting/database/database intro which leads to http://www.openprinting.org/printers

FULLY COMPLIANT

3.3.4. Firewall
Id # Req 18 Requirement Comment

The user will be able to establish firewall and NAT rules applicable to every connected device base on its MAC address. In the case the IP address of a particular device changes, the device should keep its firewall and NAT rules.

FULLY COMPLIANT

3.4.
Id # Req 19

Casing Design
Requirement Comment

The equipment should have a differentiate casing design, adopting (with out any extra cost) the selected design for Basic Home Station and whose details will be provided to the selected manufacturer. It is desirable to have an industrial design that allows horizontal and vertical installation. Having said that, the home installation feasibility and 3G signal strength should prevail over the horizontal & vertical design requirement. During the RFQ process this decision should be taking by Telefnica .

FULLY COMPLIANT

Pillow

3.5.
Id # Req 20

Labels
Requirement Comment

The router should include a label in the rear side of the casing with at least the following information: WiFi SSID and WPA Key (password)

FULLY COMPLIANT

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Id # Requirement Comment

Telefonica will specify the complete information in the label after awarding.

3.6.
Id # Req 21

Remote Management
Requirement Comment

The Basic Home Station incorporates capabilities that allow the operator its remote management and maintenance using the TR-069, . Also the equipment it should be integrated with the country specific Auto Configuration Server (ACS). With this system the operator will be able to do the following actions: Monitoring o o Identify LAN connected devices (WiFi and Ethernet), ADSL / 3G connection status

FULLY COMPLIANT

Fault detection Equipment configuration: o o o o o o Return to factory setting Firewall rules setting and erasing NAT rules setting and erasing WiFi configuration, SSID and WEP DHCP configuration 3G interface configuration

Equipment firmware upgrading

3.7.

Connectivity 3.7.1. ADSL Interface

Id # Req 22

Requirement

Comment

The equipment should be interoperable with the following network infrastructures used by Telefonica: ADSL , ADSL2 and ADSL2+.

FULLY COMPLIANT

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3.7.2. ADSL Interface IP Encapsulation


Id # Req 23 Requirement Comment

The router should support the following IP encapsulation in its ADSL interface: o o o o RFC 2516: dynamic IP address (PPPoE). The offer must include the PPP client needed RFC 1483r: for static IP address PPPoA IPoEoA for Local-loop unbundling (LLU)

FULLY COMPLIANT

3.7.3. Radio electric interface


Id # Req 24 Requirement Comment

The router should support the wireless standard 802.11 n 2.4GHz (2x2) in the last available version (minimum draft 2.0) certified by the WiFi Alliance, supporting wireless standards 802.11i and 802.11.e, and will have authentications methods based on IEEE 802.1x/EAP and encryption WPA2. The hardware should include the capability of migrate 802.11n Draft 2.0 (minimum requirement) to the future 802.11n standard base only on a firmware upgrade. The router will be compatible with other equipments supporting the wireless standard 802.11 b and g WPS feature as user-friendly method to establish the WiFi configuration shall be provided in PBC (Push Button Configuration) mode. The equipment must have an SSID pre-configured and an alphanumeric WPA encryption key. This key has to be unique for each equipment unit.

FULLY COMPLIANT

3.7.4. Wireless security


Id # Req 25 Requirement Comment

The router will be provided with a Wi-Fi Protected Setup feature that makes setting up a secure network quick and easy.

FULLY COMPLIANT

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3.7.5. UpnP IGD


Id # Req 26 Requirement Comment

The router must support UPnP IGD (Internet Gateway Device) protocol for identify and discover the IP devices in the home network..

FULLY COMPLIANT

3.7.6. 3G Back up connectivity


Id # Req 27 Requirement Comment

The Concerning 3G backup the ADSL router should support Automatic configuration of the device just after plugging the 3G dongle. There must not be necessary to configure any parameters to use the USB 3G/HSDPA device but the SIMs PIM. Failover support set by default with the following functionality: When the ADSL line is not available (or there is no internet connectivity through it) and after a traffic demand, a 3G connection must be established automatically. As soon the ADSL interface is restored and internet connectivity is available through it, the ADSL interface should be the default interface for the internet traffic. Then the 3G interface should be switched off automatically.

FULLY COMPLIANT

The 3G interface should be disconnected in case of inactivity timeout. Telefonica could configure remotely the idle time required to produce such disconnection. The ADSL router with 3G backup must allow the network to establish geographic boundaries (per cell) for 3G connectivity. Outside the allocated cells, 3G connectivity may be rejected or low quality. The equipment should support all the 3G USB devices that will be agreed with Telefnica

(http://movilforum.com/escritoriomovistar/).
The equipment should support the ability to add more 3G USB device drivers through firmware update

3.7.7. Supported services


Id # Req 28 Requirement Comment

The device should implement the technical functionality needed to provide already existing Telefonica services: Voice PSTN, IPTV

FULLY COMPLIANT

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Id # Requirement Comment

Broadband Videomonitoring Video phone call

Traffic Prioritization per port: the right to set the priority for each port, so that the devices connected to gateway can have the different priority. TR-NETRQ-OTHER-023. This will be included in the technical specification.

3.8.
Id # Req 29

Hardware
Requirement Comment

The equipment will have to accomplish with the technical regulation that Telefonica considers necessary to keep it in good working order according the final set of services offered by Telefonica and accomplishing the current regulation for the certification. Additionally, the equipment should be certified by the country regulatory agency. The router must include in the back side according to the casing design the following ports and connectors: Input line port (WAN) to access the ADSL/ADSL2+ broadband access with a RJ11 connector and connected to the client splitter. Switch 4 LAN Ports: Ethernet 10/100BaseT supporting auto cross-over MDI/MDI-X cable detection One master USB 2.0 port with the needed drivers to support a dongle for 3G mobile connectivity. The router must contain an independent physical button to enable/disable the wireless (WiFi) interface. The same button will be used to activate the simplified configuration WPS method. The router must contain a microbutton to restore the factory or default configuration (reset function)

FC

In relation with the casing: The router should be provided with nonslip supports on its base. The router should contain wireless antennas for the WiFi interface (some OBs will be required mandatory external antennas, and others will accept internal antennas).

The router should include LEDs to inform the router status (See 0) in the front side. The light intensity of the LEDs associated to the router

operation must be not so high that can disturb the users, but it must ensure

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Id # Requirement Comment

indicative functionality.
LED Power Colour Red/Green Mode Off Blinking 2Hz Red Solid Green On Off Blinking green Blinking green Solid green Quick blinking green Solid red Off Blinking green Solid green Quick blinking green Solid red On Off Off Blinking 2Hz Blinking 4Hz Solid Solid Green Blinking 2Hz Green Solid Red (20 seconds) Off Status Router powered off Failure on Power On Self Test Router powered on correctly Wi-Fi connection is available Wi-Fi connection is not available Negotiation or traffic on line Negotiation Up Tx/Rx traffic on line Authentication failed Traffic through broadband interface PPP/DHCP negotiation PPP/DHCP up Tx/Rx traffic on line Authentication failed Ethernet connection is available Ethernet connection is not available Router powered off No line detected Line training Line up WPS Active WPS Negotiation Open Problems on WPS registration WPS Functionality Disable

Wifi

Green

3G

Red/Green

Broadband

Red/Green

Ethernet

Green

DSL

Green

WPS

Red/Green

Table 2 . LEDs description A 2 Hz blinking Green-Red round should inform the firmware updating and flash memory writing

3.9.

Standard Packaging 3.9.1. Standard Packaging

Id # Req 30

Requirement

Comment

In general terms, the router kit will be composed by, but every country could specify it own needs: Equipment, Basic Home Station with our design Power supply: with indicative voltage and name of the router. 1 Grey ADSL Cable (1.5m-1.8m). 1 Yellow Ethernet Cable (1.5m-1.8m) Labels :(supply chain , activation and box labels). 1 combined filter and 1 simple filter Installation guide following Telefonica s corporate identity. The

FULLY COMPLIANT

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Id # Requirement Comment

manual must clearly reflect the different 3G USB compatible with the routers and inform advance user factory password (typically 1234). The guide must be printed. Guarantee card Four-color Sleeve (packaging with Telefonica corporate identity and complying Telefonica normative) Box

Quotation Optional elements Quotation for a CD (configuration process, drivers and information) Quotation for extra filters (2nd & 3rd)

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4. Technical Requirements
Please find below all the technical requirements in the excel file (Adquira). It is required to the vendor to answer in the column F of this file with the level of compliance of the vendor. Please remember that the Column Details and Comments shall be in column D for Spanish, column E for.

For the power supply unit, the mentioned specification ERQ.c1.0 001 3rd edition / Jul 2011 for Universal Power Supply mentioned on requirement TR-GENRQQPOWSU-012 of the Technical Requirements can be find below:

Also, regarding the dimensions of the PSU, to clarify what is specified on the above specification, following the picture showing how to use the dimensions specified:

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Id# Req 31 Requirement Please provide information about the mark and model of the chipset and also the memory of the device you have included in the technical requirements answer. Comment Ralink (Trendchip)

Omission of this information will result in a non-compliant evaluation of that question. Req 32 Please provide a block diagram of the box offered with at

least this information (in case of some of them be embedded on the Main Chipset, please inform), including type of connection between modules Main Chipset Chipset Vendor and Model WiFi 2,4GHz Chipset Chipset Vendor and Model LAN Ethernet Interfaces Chipset Chipset Vendor and Model ADSL Interface Chipset Vendor and Model Antennas quantity and position (internal or external) USB Ports quantity supported and offered
Req 33

DiagramaBloques_BH S_12M.pdf

4.1.
Id# Req 34

Quality Assurance
Requirement The supplier must be able to demonstrate compliance to all relevant ISO9000 standards. Provide evidence of relevant certification held. Comment FULLY COMPLIANT

Req 35

The supplier shall take all necessary and reasonable steps to address weaknesses exposed by the QA audits.

FULLY COMPLIANT

Req 36

The supplier shall maintain their own quality improvement plan and quality audits in order to drive demonstrable improvement in the quality of the service and solution. These shall be regularly shared with TELEFONICA and open to review at TELEFONICA request.

FULLY COMPLIANT

4.2.
Id # Req 37 The

Initial Training
Requirement Vendor shall provide suitable training for Comment FULLY COMPLIANT

TELEFONICA staff prior to commencement of its testing phase. A draft syllabus shall be delivered to

TELEFONICA one week before the start of training. Such training shall be sufficient to ensure that

TELEFONICA staff are able to: Understand the hardware and software implementation

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Id # (build). Have an understanding of the function of the hardware and software components. Perform the tests on the hardware and software. Requirement Comment

4.3. Security Requirements


Id # Req 38 Requirement It shall be provided full point to point response to the attached document regarding Security Requirements Comment

BHS-12M-L_Security requirements.docx

BHS-12M_Security requirements.docx

5. Testing & Acceptance (Certification and Field Trial)


The following requirements relate to initial solution acceptance. For all of the

requirements you must reference the technical environment that will be used to manage the particular phase of testing.

Id # Req 39

Requirement The supplier will have one month after being selected to develop the device and send to Telefonica for certification tests. Should any failure been detected during the tests, the provider shall correct them. In case the provider is not able to correct this fails after a second trial, the vendor will be discarded.

Comment FULLY COMPLIANT

Req 40

For the local certification process, all Telefonica OBs will be selected to perform laboratory tests.

FULLY COMPLIANT FULLY COMPLIANT FULLY COMPLIANT

Req 41

The field trial will start three months after the awarding and estimated duration will take one month.

Req 42

All awarded vendors will be required to pass through certification processes in local certification laboratories. Failure in this process in one of the OBs might lead to disqualification of the vendor for all OBs.

The vendor must pass through the local certification process carried by the Countries, by the TR069

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Id # Requirement Comment

certification process which will be carried by Motive Laboratory (for LATAM), by Ericsson or Alter or AT4Wireless or Centum or dBm or Tecnalia Laboratory (for Spain) and Ericsson (for Chile)., and must pass through third part certification lab (for Spain and Brazil). Regarding the local certification: The estimated cost of those homologations (TR069 and third part lab) is 90k (Motive - 20k, Ericsson for Chile - 20k, Indra for Spain . 20k, third part labs for Spain - 30k) plus a third part lab for Brazil costing R$40k. It is required that the vendor delivers the BHS homologated with the features required on the RFQ (homologation of the first version of the firmware and hardware of the BHS ready for deployment) In case that are detected bugs on the BHS during the deployment, it is required for the vendor to resolve those bugs and provide the new certification for the BHS (if needed), in order to assure that the BHS delivered is fully homologated

The local homologation process will evaluate the hardware (components, physical layer characteristics, accessories, etc) and the software (user interface, remote management, service implementation,

functionality, bugs, etc). The Motive, Ericsson and Indra lab homologation will verify the TR069 compliance for implementation on Telefonica network of the BHS, and for Spain and Brazil implementation third part labs will evaluate hardware and software characteristics as well (other countries will perform hardware and software homologation on Telefonicas environment at each country).

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Id # Requirement Comment

The vendor will be considered enabled to provide to Telefonica, after its successfully passed through all certification process.

Also, is required that the vendor fully commit and pass through the regulatory certifications that are required on the countries that the BHS will be delivered.

6. In Life Management
Telefonica require that an appropriate End to End service based on the following principles be delivered to for the Basic Home Station. Principles
Aims Deliver the Basic Home Station with a clear ITIL-based service management methodology. Eliminate grey areas of responsibility between TELEFONICA and the Supplier. Construct a BASIC HOME STATION Schedule that can be updated as the BASIC HOME STATION evolves. Clear identification of the BASIC HOME STATION elements. Clear roles and responsibilities for the delivery of BASIC HOME STATION. Clear documentation of all relevant BASIC HOME STATION elements.

6.1.
Id # Req 43

General Supplier Management


Requirement The supplier shall ensure that the following key roles are available and staffed with unconditional continuity: Comment FULLY COMPLIANT

Account manager. Technical responsible. Test Manager.

The above roles shall be defined as Key Personnel for the purposes of the Agreement.

6.2.

In Life Change Management

The supplier must use a defined change methodology which should include or

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deliver:
High levels of right first time delivery based on agreed requirements using an agreed, contractual SLA remedies for not achieving this will be specified within this RFQ. Exceptional time to market for regular changes. Clear documentation of all end to end new services and their implementation. Extension of technical design to deliver the end to end service even if this means raising dependencies on TELEFONICA or additional 3 parties and validating their elements of the end to end design. Clear visibility of future change roadmap and timescales. Availability of business and technical change consultancy to look at viability of possible future changes. Prioritisation and delivery options for future changes. Exploitation of current solutions to complement operational strategies and objectives.
rd

Id # Req 44

Requirement The supplier must hold a clear set of architectural principles for future change to be evaluated against. These principles must be declared as part of the contract and it is expected that they align to the key objectives set out in this RFQ (quicker time to market, lower cost, higher quality). The principles must be agreed with TELEFONICA and regularly reviewed.

Comment FULLY COMPLIANT

Req 45

Describe how you would ensure that your change capacity can scale to meet TELEFONICA s demands. What constraints, if any, would you impose on

FULLY COMPLIANT. The new capabilities that may be required will be

TELEFONICA ?

analyzed on time, being implemented in the

equipment in the shortest time possible, respecting the mutual commitments and delivery forecasts. Req 46 The supplier shall provide in life consultancy services to TELEFONICA for future changes as part of the contract. What key skills would you bring and how would you apply them? FULLY COMPLIANT. With the partnership of Amper the consultancy services requested are assured as we have to enough provide

resources

services to Telefnica as requested in the RFQ. Req 47 The supplier should fully test in life changes before handover to TELEFONICA for user and acceptance testing. The supplier should assume to adhere to the standard FULLY COMPLIANT

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Id # Requirement test methods proposed in the delivery section of this RFQ. Req 48 The supplier shall state if any testing will be automated. FULLY COMPLIANT Comment

6.3. Service Id # Req 49

Delivery
Requirement Comment It should be adjusted by request to attend your P.Os, forecast. with rolling (Minimum its for

The supplier must inform their productivity capacity.

quantity 17,520 unit / P.O or multiple

recommended transport purpose) Req 50 The supplier will guarantee a time frame of 3 months maximum between the purchase order and the delivery of the devices.

FULLY COMPLIANT, with rolling weeks. forecast of 12

6.4.
Id #

Service Governance
Requirement Global Account Manager Comment

Req 51

Telefonica wants to have a Global Relationship with the Supplier, where the strategic lines will be defined. These strategic lines will be implemented locally at Telefonica OBs. The Supplier shall provide a Global Account Manager as prime interface between Telefonica and the Supplier for all commercial aspects worldwide related. Telefonica wants to have a Global Relationship with the Supplier, where the strategic lines will be defined

Esther

Garcs

Alonso

(Global Account Manager)

The Supplier shall provide a Global Account Manager as prime interface between Telefonica and the Supplier for all commercial aspects worldwide related.

The Global Account Manager will be responsible for the following activities: Manage and supervise the commercial relationship with Telefonica. Able to negotiate prices and commercial

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Id # Requirement conditions valid for all Telefonica OB countries where the Service is deployed. Act as an escalation point in relation to any commercial issues that require management intervention or attention. Attend the Account Review meetings for analyse and improve the relationship to Telefonica. Provide all the relevant reports including the actions that the supplier carries out, when the supplier commits planning delays or the services fail. Comment

Please provide the name of the Global Account Manager.

Technical and Service Delivery Manager/Relationship manager Req 52 The Supplier shall provide a Service Delivery Manager as the prime interface between the Supplier and TELEFONICA, who shall act as a single point of contact where reasonably practicable, with overall responsibility for all TECHNICAL aspects worldwide. Victor Richards Director) Jos Agustn Pars (Product Domnguez (Technical

Fernndez Manager

The Supplier shall provide a Service Delivery Manager as the prime interface between the Supplier who shall act as a single point of contact where reasonably practicable, with overall responsibility for all TECHNICAL aspects all over China. The Technical and Service Delivery Manager will be responsible for the following activities: Manage and supervise the BASIC HOME STATION

developments to TELEFONICA . Ensure incidents and problems are managed and

resolved Act as an escalation point in relation to any issues

which require management intervention or attention Agree and manage changes and amendments to the

BASIC HOME STATION features in accordance with the change procedure in collaboration with TELEFONICA . Review the performance of the BASIC HOME

STATION with TELEFONICA using agreed review and reporting toolsets.

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Id # Ensure Requirement documentation is kept current and Comment

disseminated accordingly to the relevant Persons

Please provide the name of the Service Delivery Manager/Relationship Manager for Telefonica

Account Reviews Req 53 The Supplier shall attend regular account reviews with TELEFONICA . Account reviews will review the overall effectiveness of the service, service governance and the TELEFONICA /Supplier relationship. They shall also review the medium and long term roadmaps for the services and the relationship. These shall be convened as required by TELEFONICA , generally 1 monthly. The account reviews will be jointly Supplier and Telefonica and the goal will be: General review On going actions Corrective actions State of all territories deployments FULLY COMPLIANT

Telefonica will coordinate the meetings. Escalation Req 54 The Supplier shall provide escalation routes for operational and for commercial issues for Telefonica . Service Improvement Programme Req 55 The Supplier shall operate an BASIC HOME STATION improvement programme. Req 56 Following the first Account review the Supplier shall produce a BASIC HOME STATION improvement plan which shall be an evolving document through the life of the agreement and will capture input from account reviews, satisfaction surveys and problem management. The plan will be reviewed by TELEFONICA during the regular Account Review. The aim of this plan will be to improve quality of product Management Req 57 The supplier shall clearly identify all key personnel working on the project, their role, competencies, past experience and contact details. This information is required for the RFQ response. FULLY COMPLIANT Victor Domnguez (Technical Director) vdominguez@amper.es Jos Pars (Product FULLY COMPLIANT FULLY COMPLIANT FULLY COMPLIANT

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Id # Requirement Comment Manager) japars@amper.es Valentn Arnanz (Account Manager TdE) varnanz@amper.es Phone: 91 724 30 00 / 50 Req 58 The supplier must have a clear escalation procedure in order that TELEFONICA can manage any impacts to time, costs and quality during the project. FULLY COMPLIANT Amper as a ISO 9000

company and It has as part of its Quality System the control internal change in

procedures

order to control all the changes performed in the product during the

development phase and it aligned with the our

quality standards. Req 59 The supplier shall identify a clear change management procedure to manage any changes to the scope of the project. FULLY COMPLIANT Ampers is an ISO

9000/9001 company and have it own Quality as

Assurance

System,

part of that system there are a number of internal procedures for change

control. These procedures assure that any change performed in the product will have not impact on

the Quality of the product itself. Req 60 The supplier shall be responsible for ensuring that all end user requirements are reasonably understood and any compromises or gaps from the current solution are clearly identified, described and agreed with TELEFONICA FULLY COMPLIANT

6.5.
Id # Req 61

Operational Reporting Requirements


Requirement The Supplier shall provide ways of recovering damaged devices. This could be done by a local partner or local Comment FULLY COMPLIANT In case of an epidemic

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Id # Requirement infrastructure from the Supplier. If Telefonica request to do it by ourselves, supplier should transfer the related knowledge and skills to Telefonica Comment problem in the product delivered and depending of the kind of problem there are two possible ways to proceed: If it is determined that the

problem can be fixed by a SW upgrade we will

performer locally. If the problem has to be fixed by a change in the HW this will be done in the factory in order to assure the quality standard of our company.

6.6.
Id # Req 62

Incident Management
Requirement Supplier will provide the capability for TELEFONICA to log incidents and view / request progress updates via TELEFONICA s fault management system. Comment FULLY COMPLIANT Amper Telefnica resources order incident to will provide with needed assure and the in that

problems

can easily reported and that a follow up is put in place. Req 63 Q: Describe the methods that will be made available by Supplier for TELEFONICA to raise support calls and view / request progress updates. We suggest via web site, green telephone number and e-mail Req 64 All incidents reported by TELEFONICA shall be logged by Supplier in an incident management system. Each incident will be assigned a unique reference number by TELEFONICA which will be kept as part of the case title when logged by Supplier to make cross referencing between Supplier and TELEFONICA easier. This FULLY COMPLIANT In the following there is brief description of the solution proposed for the management of incident and problems. The tool proposed is based on Internet by Amper offer Telefnica with two alternatives: Web site and Mailbox

reference shall be quoted in all correspondence between

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Id # Requirement TELEFONICA and Supplier. Supplier shall provide TELEFONICA with its reference number so that Comment mean of a specific WEB site. This site will have a secure access and a valid user and password will be required for login into. Once the user is logged into the page, He/she will be guide throw a number of menus and forms that need to filled it in order to store, track and follow up the incident. In that respect the user will be requested to enter information such :user name, location , country, brief description of the problem or incident, level of severity of the problem (on a range of 1-10), other relevant information that would help to speed up the solution of the problem will be requested to the user. Once the user has finished to enter of the information a ticket with a number of incident will be assigned and the time stamp will be displayed (both local time and country of origin time) at that point the clock runs for resolution Depending of the level of severity of the incident or problem the response time will be determined. In general terms the time for resolution is maximum 16 hours from (Monday to Friday) and 48 hours in case of Saturday and Sunday.

TELEFONICA can record that on the TELEFONICA records

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Id # Requirement Comment Once the answer for the resolution has been provided to Telefnica the clock stops and finally with the ACK of Telefnica the incident/problem is closed. At any point of time the user can log into the system and check for status of the resolution by means if the number of incident.

Req 65

Q: State what hours the support service available and the hours for logging incidents and gaining updates.

The

log

system

of

incidents and the answer will work through the Web site and the Mailbox (24 hours). information For please more see

answer to Req. 62 above. Req 66 Supplier shall ensure that incidents and events logged through any one of its support centres can be accessed and updated by any agent in any support centre as required to provide the required support cover to TELEFONICA Our Web site is transparent to the user and it will allow any user of Telefnica to check in real time the status of resolution for any incident.

Req 67

Q: State what provisions are made for handling high priority incidents outside these hours?

In due course it will be provided a green

telephone with centralized attention in Spain.

Req 68

Q: Provide an overview of the call logging and management process that shall be deployed to provide this service and details of the information that will be requested from TELEFONICA upon logging a call.

A brief description of the process proposed has been included in our answer to Req. 64 above. Further more detailed can be

information provided to

Telefnica

upon its request.

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Id # Req 69 Requirement Call priorities shall be assigned by TELEFONICA at time of logging. In the event of a dispute over priority, TELEFONICA s assignment will be accepted until agreement is reached. See TELEFONICA s incident priority guidelines are stated below Incident Priority Guideline Definition Table. Req 70 Supplier shall operate to the incident response and restoration targets defined in the table at the end of this section Incident Response and Restoration Targets. Req 71 For the purposes of measuring the service levels from Supplier, the incident clock shall start when the incident is reported to Supplier by TELEFONICA . Req 72 The incident clock is stopped when an acceptable resolution has been provided to TELEFONICA . If a resolution transpires to be not reasonably acceptable to TELEFONICA then upon being informed by FULLY COMPLIANT FULLY COMPLIANT FULLY COMPLIANT FULLY COMPLIANT Comment

TELEFONICA Supplier will re-start the clock from the previous time when it was stopped (note, not re-start the clock) Req 73 Incidents are only closed once confirmation has been given by TELEFONICA that the solution has resolved the initial incident. Req 74 Where Supplier needs further information or actions from TELEFONICA then Supplier may stop the incident clock from the point that the request has been made to TELEFONICA to the point that a response has been received. Req 75 Provide an overview of your major incident process. At present we have an experience of more than 6 years in Call Center for the incidences of the current equipment supplied to Telefnica (Router Wifi 4 port and Router 1 port, USB and PLC adaptors, Dect Phone (Famitel), etc.) FULLY COMPLIANT FULLY COMPLIANT

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Incident Priority Guideline Definition Table .


Priority 1 Impact All Business Impact Major incidents. That kind of incidents not allowing to properly operate the BASIC HOME STATION 2 All Medium incidents. Incidents disturbing the suitable operation or working of the BASIC HOME STATION 3 All Minor incidents. Incidents with low impact in the suitable operation or working of the BASIC HOME STATION, and improvements in operation and working

Incident Response and Restoration Targets.

Priority

Response Time

Restoration

Support Hours

Priority 1 Priority 2 Priority 3

24 hours 48 hours 72 hours

72 hours 5 working days 10 working days

Standard Support Hours* Standard Support Hours* Standard Support Hours*

* Standard support hours are 08:00-20:00 Monday to Friday excluding bank holidays

6.7.
Id # Req 76

Problem Management
Requirement Supplier shall operate a problem management process, where problems are the underlying causes of single or multiple incidents. Problems may also be identified as underlying causes of possible future incidents. Comment FULLY COMPLIANT As stated above in our answer to Req. 64 a complete incident management is offered to Telefnica. The result for the incidents is internally evaluated using metrics of quality for the responsible of Quality assurance in Amper following our internal quality standards. As a minimum the following processes have to be met: 1.- Analysis of possible causes of failures

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Id # Requirement Comment 2.- Analysis if the problem is a individual problem or not. 3.- Application of test cases 4.- Most likely cause of problem and resolution 5. Follow up.

Req 77

Q: Describe your approach to problem management.

Analysis incidence

to

know range

the and

determinate the adequate solution. Req 78 Where a permanent fix is required to an incident that has been closed because an acceptable temporary fix or workaround has been provided then, a problem is raised to manage the delivery and deployment of the FULLY COMPLIANT

permanent fix. Req 79 Problems are raised for all P1s.Supplier shall provide root cause reporting for any P1 incident that has been diagnosed as being the responsibility of Supplier to resolve. These shall be provided within 3 working days of the fault occurring and shall be forwarded to the contact point defined in the operational procedures. The format and content of the report shall be as agreed in the operational procedures and shall as a minimum contain: Incident Ticket number. Severity Level of the incident. Service that is affected (e.g. the portion of the software affected and the potential impact on End Users); Cause of the incident (if known); Corrective procedure undertaken. Any follow up actions to ensure the incident will not happen again. FULLY COMPLIANT

6.8.
Id # Req 80

Release Management
Requirement Q: Describe your approach to release management. Comment For the product proposed it is foreseen a no change on the HW of the

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Id # Requirement Comment equipment will be needed during the life cycle of the product. Each new SW release will be tested internally and released to Telefnica for further testing, validation and approval. Once the release is formally approved it will be released for production. All the SW releases will be tested in the lab. Telefnica decides the

environment desired. Req 81 Any maintenance releases will have no adverse impact on existing system functionality or operability. Req 82 At time of release the Supplier shall outline the steps by which subsequent changes required to the live solution shall be moved from a development environment to a reference environment and finally into a live FULLY COMPLIANT FULLY COMPLIANT

environment. In addition, the supplier shall provide documented evidence of the testing that took place, along with the pass/fail information, and a proven. Tested rollback procedure in the event of unsuccessful deployment. Req 83 Supplier shall indicate if future deployments can be carried out automatically. FULLY COMPLIANT A new SW release will not be released to production without the prior approval of Telefnica. Req 84 Supplier shall supply TELEFONICA with Releases in machine-readable form together with related FULLY COMPLIANT In SW release will include all necessary

amendments to the Documentation when and if made generally available. With each Release the Supplier will provide the release notes that would allow an

documentation according to our standards of

quality including but not limited to the new

appropriately trained TELEFONICA technical resource to understand the nature of the Release and technical implications when appropriate. These Release notes

functionality.

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Id # must include the Requirement software version, with all the Comment

functionalities that have been added, removed or modified. FULLY COMPLIANT Once under a maintenance agreement, Supplier shall highlight where upgrades to new s/w versions have dependencies on other areas of software or hardware (e.g. changes to required o/s or hardware The project is foreseen in such a way that any SW release will be backward compatible as a unique HW version for has the been

Req 85

specifications).

equipment developed

Req 86 Q: Identify the types of releases which are included in the maintenance service and any which may be subject to additional charges. Req 87 Q: Provide details of your routine maintenance release timetable. Req 88 Q: Provide an overview of your approach to testing and release management for maintenance releases and fixes. Req 89 When upgrades are provided to TELEFONICA , Supplier shall verify the revised software stack to their greatest extent, so that TELEFONICA only need to conduct that testing that is directly relevant to the TELEFONICA environment.

Not applicable

Not applicable

Not applicable

FULLY COMPLIANT

6.9.
Id # Req 90

Availability Management
Requirement Supplier is responsible for management of the Comment FULLY COMPLIANT

availability of the products and services provided to TELEFONICA . The Supplier products shall be available 24x7x365.

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6.10.
Id # Req 91

Support and Maintenance


Requirement Q: The Supplier should provide an outline description of their support & maintenance service. Local Support The supplier should provide local support on the geographical locations from which TELEFONICA will execute the Technical Qualification. The supplier must provide local support in the FULLY COMPLIANT. During the certification process Amper will assign technical engineers for supporting Telefnica any query or aspect related to the support location for certification. Comment

geographical locations where TELEFONICA will deploy their BASIC HOME STATIONs. For Telefnica Espaa the

technology validation and certification will be Madrid. For Telefonica the support area for commercial

operation will be all the Telefonica Group territories. For Telefonica LATAM the support location for

technology validation and certification and the support area for commercial operation will be in all countries where Telefonica provides Fix Broadband service, currently Brazil, Argentina ,Chile; Colombia, Per For Telefnica O2 the support location for technology validation and certification will be in London for UK and and Prague for Czech Republic..

Req 92

It is required that the supplier provides local professional services on the geographical location from which Telefonica will execute the Technical Homologation. This local professional service shall be provided by the presence of a technician from the supplier placed at the same site from Telefonica testing/homologation team, in order to help to identify and resolve problems during the homologation for a quick response time and

FULLY COMPLIANT

effectiveness of solutions. This technician will be responsible for: Identify and map problems that appears during homologation tests those activities will be done together with Telefonica team Propose solution to the identified problems and try to solve the problems on site Interface with development team from supplier in order to provide de most detailed problem report as possible and to get the feedback and implement the fixes proposed by this team The local professional service is required for the local

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Id # Requirement homologation tests of the BHS and for homologation of new Software releases. For the first homologation of the BHS box, it is required that the technician be present during all the homologation phase since the day 1 of the tests to the last day of the homologation unless the OB indicates a shorter period For new software (firmware) releases, it will be required the presence of the technician if during the tests are detected complex resolution problems or if detected that the remote resolution is not been provided with adequate time and quality o This diagnostic of local professional service during the validation of new software releases should be agreed between both parts o After agreement, the technician should be present on Telefonica facilities no later than 5 working days from the agreement to the arrival and should be present for the remaining time of local homologation Comment

Req 93

The LEVEL 1 technical support team must use the country native language where Telefnica will execute the Technical Qualification. Portuguese for Telefonica Brazil, Spanish for other LATAM countries and English for European countries. The LEVEL 2 and 3 technical support could be done in English or Spanish for Telefonica OBs.

FULLY COMPLIANT

Req 94

Telefnica require the next support dedication: Technical Qualification Phase: equivalent

One

person

will

be

assigned for answer any question or query

dedication of 5x8 resources (5 days a week x 8 hours a day). Req 95 Commercial Phase: equivalent dedication of 5x4 resources (5 days a week x 4 hours a day) The supplier could handle the inbound call through the next methods: Call centre. Toll-free number to send incidents and support request. Web site design to send incidents and support

Telefnica could have in a 5x8 duty.

The method Amper will use is WEB site.

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Id # request. Email. Mailbox to send incidents and support Requirement Comment

request. Application Support Req 96 The Supplier shall provide support for all solution components. Software Management Req 97 Q: The supplier should provide an outline description of their software maintenance service. Telefnica s preference is for the supplier to provide support whenever a software upgrade was required. Req 98 Supplier shall provide the upgrades required to the Software, including: firmware and SDKs, required to maintain the system at a level necessary at no further charge to Telefnica : FULLY COMPLIANT. FULLY COMPLIANT. FULLY COMPLIANT.

protect the service from security breaches or to ensure that the system operates to the agreed specifications, or to operate the system at a build level supported by the Suppliers of the hardware and operating software.

Training Req 99 Supplier shall provide training to Telefnica FULLY COMPLIANT Upon request of of any

certification/trial staff in relation to product behaviour and special features.

operator

Telefnica

Group, Amper will analyze their needs of training and will answer with the most appropriate training course as well as a

quotation.

Req 100

The Supplier shall provide training at suitable locations agreed by Telefnica .

FULLY COMPLIANT

Req 101

Q: Explain your approach to providing this training

At the moment will be agree with Telefnica.

Warranty and After-Sales Service Req 102 The Supplier must ensure the quality and smooth operation of the equipment for a period of 2 (Two) year, providing the substitution of the fault equipments without any cost to Telefnica FULLY COMPLIANT. Amper will provide a 1% of units during the

warranty period to cover any failure due to

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Id # Requirement Comment workmanship problems. Req 103 Telefonica: The Supplier must provide warranty and after-sales service in the terms described in Schedule 2.1 FULLY COMPLIANT. Amper will provide a 1% of units during the

warranty period to cover any failure due to

workmanship problems. General Req 104 Q: Provide details of any dependency on third parties for the provision of software maintenance services (e.g. key subcontracts). Amper with his partners (manufacturer chip and

product), will attend the Sw maintenance services.

6.11.
Id # Req 105

Service Level Agreement


Requirement Supplier shall operate to agreed service levels. Supplier shall be accountable for delivery of the agreed service levels. Comment As part of the warranty service, Amper offer a replacement service of equipments in a warehouse based on the capital of the country were Telefnica run the network. The service include up to a 1% of additional units on the top of units delivered. The cost incurred for

sending the faulty units from Telefnica to Amper will be borne while cost by the of

Telefnica, return

replacement will be borne by Amper. Req 106 If the device doesnt comply the MTBF requirement , the supplier commits to repair/replace the device. Req 107 The supplier shall state in which Country and City the supplier will carry out the development works for the device. FULLY COMPLIANT See Answer to Req. 104 above FULLY COMPLIANT

6.12.
Id # Req 108

Assumptions and Obligations


Requirement Q: Define any obligations that will be placed upon Comment Amper will have a Quality

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Id # Requirement Telefnica for provision of the maintenance and support services. Comment Inspection managed independent Procedure by an

company

such SGS, in order to assure the quality of the products manufactured

and always before to be delivered The to Telefnica. will be AQL

inspection for

managed standards Req 109 Q: State any assumptions that have been made in responding to the Support Services and SLAs section.

6.13.
Id # Req 110

Maintenance of existing equipment production


Requirement The Supplier agrees to maintain commercial production of the product quoted, for the duration of the contract to comply fully with the agreed delivery Comment FULLY COMPLIANT

Therefore, Supplier can not invoke the end of the production line without the acknowledge and prior consent of Telefonica . Supplier must keep in inventory, production, or production capacity of the quantities determined in contract

6.14.
Id # Req 111

Ensuring compliance with the roadmap of product


Requirement All those features listed as do not currently available Comment FULLY COMPLIANT

under the "roadmap" of product supplied by the supplier is deemed committed by the Supplier for dates in the above roadmap, even if specified that it was

approximate information and / or non-binding. The delay in respect to product development roadmap committed by the supplier at the time of finalization of the agreement will relieve the operator of purchase commitments that have been agreed without any economic loss to the Operator

6.15.
Id # Req 112

Warranty
Requirement The Supplier agrees to the withdrawal, removal, repair and / or replacement at no charge to the Operator, Comment FULLY COMPLIANT

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Id # Requirement materials, equipment or materials including the Software prove defective or Impeachment flaws in their Comment

installation, operation and / or design, during the term warranty or showing obvious signs that such errors or defects will occur shortly. For these items, the warranty period identified in paragraph above, governed from the corresponding receive new date.

6.16.
Id # Req 113

Specific Developments
Requirement Comment

The

specific

developments

required

by

the

FULLY COMPLIANT

Operator will be owned by the Operator. The operator may use such developments without requiring any payment by way of license.

On the other hand, if the Supplier incorporate these developments to its commercial offer, the Supplier shall compensate the operator. Such compensation shall be negotiated between the parties including the processing of patent rights and that could give rise. The Supplier shall not sell such developments without the express permission of the Operator

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7. General Information to be provided by the vendor


Please find below Vendor Information Collection file and Annual Report Amper 2010.

Amper_Vendor Information.xlsx

Amper_informe anual 2010.pdf

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8. Commercial Model, Pricing & TELEFONICA Standard Agreement


INFORMATIVE NOTE: TELEFONICA reserves the right to include in the local BASIC HOME STATION purchase order, additional requirements or additional elements (CD, filters , cables...) that do not affect to the device supplied and are not object of this RFQ. The vendor will be able to supply these additional elements with costs apart the box.

8.1.

TELEFONICA Purchasing Terms

Please indicate your acceptance of TELEFONICAs Purchasing Terms as describe in Schedule 2.1 by answering the following questions:

We agree with TELEFONICAs Purchasing Terms and propose no amendments. We agree with TELEFONICAs Purchasing Terms with the following amendments: (please clarify exactly your proposed amendments by the inclusion of a mark-up document, with replacement drafting where appropriate). Please note that some provisions are mandatory TELEFONICA policy and therefore TELEFONICA may not agree to renegotiate all parts of the agreement.

Please indicate your acceptance of TELEFONICAs Purchasing Model as Telefonica Global Sourcing as describe in Schedule 6 and 7 by answering the following questions:

We agree with TELEFONICAs Purchasing Model as Telefonica Global Sourcing.

8.2.
Id # Req 114

General Commercial Terms and Pricing Proposal


Requirement The Supplier is required to complete the Price Book provided in Schedule 5 based on the requirements outlined in this document on the requirements outlined in this document. All assumptions must be clearly stated. Comment FULLY COMPLIANT Please see book price

TELEFONICA require the supplier to provide 1 year pricing for the following volume purchases: Step 1: 100.000 500.000 units Step 2: 500.000 1.000.000 units Step 3: 1.000.000 2.000.000 units Step 4: 2.000.000 3.000.000 units Step 5: more than 3.000.000 units.

Each step cumulates the units purchase by Telefnica at any of its subsidiaries or provinces. That means that the amount of units is calculated adding the number of units of ALL Telefnica subsidiaries Provinces purchases of a certain Basic

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Id # Home Station model. Req 115 Supplier Global Account Manager for Telefonica shall be responsible to follow up the total amount of units purchase by all orders of all Telefnica OBs and shall report in the Global Account review meetings. Req 116 Req 117 FOB prices shall be in EUR and RMB DDP prices for Telefonica OBs / China Unicom included in the Price Book shall be Req 118 EUR in Europe USD in Latam FULLY COMPLIANT FULLY COMPLIANT FULLY COMPLIANT FULLY COMPLIANT Requirement Comment

Telefonica: Purchase Order and Payment will be done in local Currency. The exchange rate between EUR/USD Vs local currency will be fixed otherwise agreed locally to the official exchange rate of the invoice date.

Req 119

Prices agreed with vendor after negotiation in this RFQ shall be valid minimum for 1 year or until a new negotiation takes place.

FULLY COMPLIANT

Req 120

TELEFONICA

requires

that

the

supplier

demonstrate

FULLY COMPLIANT

efficiencies in running the service by reducing the price for the service year on year and demonstrating this in the pricing provided in the price book.

Please provide in the price book the minimum erosion price on annual basis (% of price reduction independent of the amount of units purchased) Req 121 Penalties will be applied in case the final development will not be finished on time. Telefonica: Penalties on delivery delay shall apply as set in schedule 2.1 FULLY COMPLIANT Only applicable if the

causes are due to Amper

Req 122

Payment terms. Telefonica EUROPE: for Hardware/software purchase 180 days on acceptance/delivery of material.

FULLY COMPLIANT

Req 123

Payment terms. Telefonica AMERICA: for Hardware/software purchase 60 days on acceptance/delivery of material.

FULLY COMPLIANT

Req 124

Telefonica will ask for a bank guarantee from the awarded supplier to ensure the awarded suppliers will finish the homoloagation process and deliver the final product to each OB according to agreed schedule. The amount will be informed on later stage of the process. In Spains case, the bank guarantee must be expedited by a bank based on Spain. Commercial Channels

FULLY COMPLIANT

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Id # Req 125 Commercial Channels: The supplier has a Commercial Channel to act as Prime Contractor for the relationship to Telefonica within Telefonica BASIC HOME STATION service scope: Local Commercial Presence in Telefonica OB Requirement SPAIN: SISTEMAS (Headquarters), CHILE Comment AMPER

(EBS Tecnologa Ltda.), BRASIL (MEDIDATA a

countries with a dedicated Account Manager. Local Presence in Telefonica OB countries for Support and Maintenance. Reception of local request for quotes. Offers to local Telefonica OB. Capacity to deliver the goods and services in DDP Conditions locally within Telefonica OB countries. Invoicing locally to Telefonica OBs.

wholly owned subsidiary of AMPER), ARGENTINA (DESCA COLOMBIA Argentina), (DESCA

Colombia), PERU (DESCA Per) & UK (to be defined)

Telefonica BASIC HOME STATION Service scope at first stage will be: Spain. Chile. Brazil. Argentina. Colombia Per United Kingdom.

Telefonica BASIC HOME STATION Service scope can be additionally extend to : Czech Republic. Germany Ireland

Please detail for each country: If you the Supplier is having this relationship directly, or via a Partner Channel (in this case please provide the name). Account Team resources and Technical resources for providing local support. In case at any of these countries the Supplier has not at this moment the Commercial and Technical Channel created, indicate the committed date to create it. Samples Req 126 The manufacturer will deliver 2 units of industrial samples before the beginning of its Development phase. The procedure for the delivery and the configuration of the samples are defined in Schedule 8. FULLY COMPLIANT

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Id # Req 127 Requirement The manufacturer will deliver 50 units of manufacture samples before the beginning of the Integration&Testing phase. When the Integration&Testing phase will be completed, Telefnica will use these samples in Field Trial. Branding Req 128 The Basic Home Station which is delivered to Telefonica Obs will include a logotype of Telefnica, the labelled or colourcoded of connectors, bar code and labelled (no more of 20% of inferior surface) to define by Telefnica. The Basic Home Station which is delivered to China Unicom will include a logotype of China Unicom, the labelled or colourcoded of connectors, bar code and labelled (no more of 20% of inferior surface) to define by China Unicom Req 129 The equipment should have a differentiate casing design, adopting the selected design for Basic Home Station and whose details will be provided to the selected manufacturer FULLY COMPLIANT FULLY COMPLIANT Comment FULLY COMPLIANT

8.3.
Id # Req 130

Particular Commercial Terms for SPAIN


Requirement Please introduce the name of the company that shall supply in Spain Comment AMPER SISTEMAS

Req 131

The DDP price for Spain shall include all services and specification as described in the following annex:

FULLY COMPLIANT

8.4.
Id # Req 132

Particular Commercial Terms for CHILE


Requirement Please introduce the name of the company that shall supply in this country. Comment EBS TECNOLOGIA LTDA.

Req 133

The Supplier shall provide the functional homologation with an local organization recognized by the Chilean regulatory agency SEC (Superintendencia de

FULLY COMPLIANT

Electricidad y Combustible) and SUBTEL (Subsecretara de Telecomunicaciones). Req 134 The DDP price for CHILE shall include all services and specification as described in the following annex: FULLY COMPLIANT

Req 135

Please provide response to the local requirements from

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VENDOR SELECTION FOR BASIC HOME STATION


Id # Requirement Chile as informed on attached file Comment

Req-ADSL-Dic11-TCh Req-ADSL-Dic11-TCh ile-Amper_BHS-12M-L.xlsx ile-Amper_BHS-12M.xlsx

8.5.
Id # Req 136

Particular Commercial Terms for BRAZIL


Requirement The Supplier and its product shall be certified in Brazilian Regulatory Body: ANATEL. Comment MEDIDATA owned AMPER) (a wholly of

subsidiary

Req 137

The Supplier shall have legal entity, or declare a commercial channel to represent the Supplier in Brazil prior the certification in ANATEL. FULLY COMPLIANT

Req 138

The DDP price for BRAZIL shall include all services and specification as described in the following annex:

FULLY COMPLIANT

Req 139

Configuration Wizard for Brazil

8.6.
Id # Req 140

Particular Commercial Terms for ARGENTINA


Requirement Please introduce the name of the company that shall supply in this country. Comment DESCA Argentina

Req 141

The DDP price for ARGENTINA shall include all services and specification as described in the following annex:

FULLY COMPLIANT

8.7.
Id # Req 142

Particular Commercial Terms for COLOMBIA


Requirement Please introduce the name of the company that shall supply in this country. Comment DESCA Colombia

Req 143

In Telefonica Telecom Colombia is necessary to sign a contract with determinates polices, please refer to document minuta model contract attached.

FULLY COMPLIANT

Req 144

The DDP price for COLOMBIA shall include all services and specification as described in the following annex:

FULLY COMPLIANT

In case of contradiction on technical requirements, will prevail the technical requirements defined on the

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VENDOR SELECTION FOR BASIC HOME STATION


Id # Requirement Technical Requirements topic of the present document. Comment

8.8.
Id # Req 145

Particular Commercial Terms for PERU


Requirement Please introduce the name of the company that shall supply in this country. Comment DESCA Per

Req 146

The DDP price for PERU shall include all services and specification as described in the following annex:

FULLY COMPLIANT

8.9.

Preference Customer conditions

Supplier accepts; in case of being selected as Telefonica supplier for the Basic Home Station, the following conditions as Preference Customers. Id # Req 147 Requirement PRICE LEVEL: The price level agreed for the equipment and services shall be equal or better than the price level of any of the Supplier clients. Req 148 PRICE LEVEL: In case the price level is lowered for any other Supplier client, the Supplier will lower the Telefonica price to the best client price level. Req 149 PRICE LEVEL: The price level agreed for each step is MAXIMUM PRICES. The Supplier shall accommodate and lower these prices if the market requires in this way. If at one single purchase order negotiation, the price level is modified, then this new price level will be accepted as maximum for the next Telefonica needs. Req 150 SERVICE dedicated Telefonica Req 151 FUNCTIONALITY: Telefonica will have at least 1 year of exclusivity of the development and integration of the Supplier BASIC HOME STATION for the specification described in this RFQ. Req 152 The Supplier agrees that Telefonica , if so decided, may incorporate the product using their own branding, ie the Supplier delivers to Telefonica in white brand FULLY COMPLIANT FULLY COMPLIANT SUPPORT: resources The for Supplier service will assigned for FULLY COMPLIANT FULLY COMPLIANT FULLY COMPLIANT Comment FULLY COMPLIANT

the

support

conditions. Req 153 FUNCTIONALITY: Supplier shall take into account and develop in the Supplier product roadmap all FULLY COMPLIANT

functionalities or changes that Telefonica requires. For this, Telefonica will provide as input any future functional requirement or change requirement and the Supplier

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VENDOR SELECTION FOR BASIC HOME STATION


Id # Requirement shall provide a date and version roadmap where this change will be developed. Req 154 FUNCTIONALITY: Supplier shall offer Telefonica to be Beta tester in next releases of the product, having access in advance of the new functionality or changes that this new release of the product has. FULLY COMPLIANT Comment

8.10.
Id # Req 155

TELEFONICA Policies
Requirement Ethical conduct Comply with all laws, rules and regulatory obligations. Compete fairly in our markets, being honest and trustworthy in all our dealings and keep the commitments we make. Not offer or accept gifts, hospitality, bribes or other inducements, which encourage or reward a decision. W e will report and record any gifts. Avoid or declare conflicts of interest that may lead (or be seen to lead) to divided personal loyalties. Not seek gain for others or ourselves through misuse of our position within TELEFONICA . Respect the principles of the UN Universal Declaration of Human Rights and the International Labour Organisation declarations. Comment FULLY COMPLIANT

The Supplier will adhere to the TELEFONICA Business Principles policy. Summary details follow:

Req 156

Employees Aim to treat everyone fairly, and impartially, without prejudice regardless of race, colour, nationality, ethnic or national origins, religion or religious affiliation, gender, gender status, sexual orientation, marital status, age, disability or caring responsibilities. Not tolerate harassment in any form. Not use any form of forced or child labour. Engender a zero tolerance culture to injury and ill health arising from, or associated with, the work activity.

FULLY COMPLIANT

Req 157

Environment Support and follow operational policies that minimise our impact on the environment.

FULLY COMPLIANT

Req 158

Internal control and risks Regularly assess the risks to our business and our people and ensure that appropriate controls are in place to manage them. Ensure that business records are prepared accurately and

FULLY COMPLIANT

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VENDOR SELECTION FOR BASIC HOME STATION


reliably and that expenditure is suitably authorised and approved. Always strive for excellence. Req 159 Information Protect the confidentiality of company, personal and customer information. Ensure privacy of communications - it is basic to our business, from a legal stance and because the public trusts our integrity. Req 160 Assets Protect our physical, financial and intellectual assets. Ensure company assets are not used for personal benefit and will not allow them to be sold, loaned, or given away without proper authorisation. Req 161 Health and safety Care for the health and safety of each other, our customers and the communities in which we operate. Disclose any information about our products and services that demonstrates they breach the required safety standards. FULLY COMPLIANT FULLY COMPLIANT FULLY COMPLIANT

9. Extra Quotation
It shall be provided extra quotation to fulfil the requirement A_TR-PHLRQ-WILAN-002 of the Technical Requirements document
Cod A_TR-PHLRQ-WILAN-002 Description It shall be evaluated and informed cost impacts for implementing 4dBi antennas with Tx between 20 and 30 dBm and at least 100 mW with a range of 100m. Ctg. M Operator (Applicable OB) ColTel

Note: Quotation in Price Book

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10. Schedules
Schedule 1 Intent to Respond

Already sent.

Schedule 2.1 - TELEFONICA Purchasing Terms and Conditions

AMPER Visado GCProvision.pdf

AMPER Visado GCSupply.pdf

Schedule 3 Telefonica E-commerce Platform

We would like to confirm that we are registered (Contract nr. PR05204/10 and CIF nr. A19024249) and in current payment in the platform "Adquira" for the electronic negotiations.

CONTRATO AMPER.pdf

Schedule 4 - Environmental Declaration Questionnaire

AMPER Environmental Information.doc

Schedule 5 Basic Home Station Price Book See details in the Cover Letter

ADSL2 BHS Price ADSL2 BHS Price Book-Amper BHS-12M-L.xlsx Book-Amper BHS-12M.xlsx

Schedule 6 Telefonica Global Sourcing Service Agreement

AMPER - TGS SERVICE AGREEMENT.pdf

Schedule 7 Telefonica Global Sourcing Vendor Presentation Schedule 8 Sample Delivery: Procedure and Configuration Schedule 9 Q&As template

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