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CAREER MANAGEMENT

CHAPTER SCAN This chapter emphasizes the increasing responsibility that employees are taking for their own career management. It describes the four stages of career advancement and the typical characteristics for each stage. In addition, it provides an overview of Holland's six types of personalities and occupational choice, and describes the role of psychological contracts and mentors on career development, career paths, and career anchors.

LEARNING OBJECTIVES After reading this chapter, you should be able to do the following: 1. 2. 3. 4. 5. 6. 7. Define career and career management. Explain occupational and organizational choice decisions. Describe the four stages of the career model. Explain the psychological contract. Describe how mentors help organizational newcomers. Describe ways to manage conflicts between work and home. Explain how career anchors help form a career identity.

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KEY TERMS Chapter 17 introduces the following key terms: career career management realistic job preview (RJP) establishment advancement maintenance withdrawal psychological contract career path career ladder mentor dual-career partnership flexible work schedule eldercare career plateau bridge employment career anchors

THE CHAPTER SUMMARIZED I. II. THINKING AHEAD: Brinkers Mentoring Philosophy Attracts the Brightest and Best Talent CAREERS AS JOINT RESPONSIBILITIES

A career is the pattern of work-related experiences that span the course of a persons life. Career management is a lifelong process of learning about self, jobs, and organizations; setting personal career goals; developing strategies for achieving the goals, and revising the goals based on work and life experiences. With the onset of widespread reductions in force, employers are beginning to invest in programs that enable employees to be more self-sufficient. The responsibility for managing careers is shifting away from the organization and toward the individual. III. THE NEW CAREER

As the environment demands leaner organizations, shifts occur in the design of careers. Employees can no longer depend on the promise of lifetime employment in one organization, and they must continually develop their job skills to meet the changing needs of organizations. A. Becoming Your Own Career Coach

Chapter 17: Career Management To stay employable in this new career environment, it helps to view yourself as being in business for yourself. Keeping skills current and packaging them properly will increase your value to other employers. Success will depend on the ability to be flexible, team oriented, comfortable with change, and tolerant of ambiguity. It is important to be committed to lifelong learning in order to survive this paradigm shift. B. Emotional Intelligence and Career Success

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Emotional intelligence (EQ), introduced in Chapter 13, and emotional competencies may be twice as important as raw intelligence or technical know-how for success in todays work environment. Emotional intelligence can be developed and tends to improve throughout life. C. Occupational Choice

As the time approaches for beginning the career, individuals face two main difficult secisions- occupational choice and choice of organization.while chosing an occupation individual assess his needs , abilities, values and preferences and match them with an occupation that provides a fit.John Holland's theory of occupational choice separates six types of personalities by interests and values. Holland's assumption is that people choose careers that match their personalities. The six types are realistic, artistic, investigative, enterprising, social, and conventional. D. Organizational Choice and Entry

Several theories have been given for this.expectancy theory says that emp chose that org that have max positive outcomes and least negative outcomes.this they compare for diff orgs.and chose the one which provides fit.Then entry is complicated by many conflits.Four types of conflict can occur as individuals and organizations choose each other. The first conflict is between the organizations effort to attract candidates and the individuals choice of an organization. The second conflict is between the individuals attempt to attract several organizations and the organizations' need to select the best candidate. The third conflict occurs within the organization between its desire to recruit a large pool of qualified applicants and its need to select and retain the best candidate. The fourth conflict occurs within the individual between the desire for several job offers and the need to make a good choice. These conflicts substantially complicate the organizational choice and entry process. E. Realistic Job Previews

The realistic job preview (RJP) is an attempt to expedite the socialization process by giving the potential employee an honest appraisal of the position for which he or she is applying. In a realistic job preview, both positive and negative information is given to potential employees about the job they are applying for, thereby giving them a realistic picture of the job. RJPs benefit both the employer and the potential employee. The cost of recruiting, training, and developing one employee averages $40,000.

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Chapter 17: Career Management THE CAREER STAGE MODEL

Most individuals pass through stages of careers in a logical progression. The establishment stage is the entry stage in which individuals learn the job and the discipline, and begin to fit into the organization. The advancement stage is typically the high achievement phase in which people focus on their competence. In the maintenance stage, individuals attempt to maintain productivity while evaluating progress toward career goals. The withdrawal stage involves the process of retirement or possible career change. These stages correlate with other maturity and life changes. V. THE ESTABLISHMENT STAGE

The establishment stage involves beginning a career as a newcomer to an organization. Newcomers depend on others for information on what is expected in the job and in the organization. A. Psychological Contracts

During the establishment stage, a psychological contract, or implicit agreement, between an individual and an organization is developed that specifies what each is expected to give and receive in the relationship. B. The Stress of Socialization

The most likely stressor during the anticipatory socialization stage is ambiguity about the job and the organization. During the encounter stage, the demands of the job and the shock of reality create the majority of stress. Stress often arises from the need to control job demands during the change and adjustment stage. C. Easing the Transition from Outsider to Insider 1. Individual Actions

Seeking support from coworkers and networking with other newcomers can help reduce stress. 2. Organizational Actions

Organizations should provide early opportunities for newcomer success, provide encouragement and feedback, and explicitly tie rewards to performance.

VI.

THE ADVANCEMENT STAGE A. Career Paths and Career Ladders

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The traditional analogy for the advancement stage is one of climbing the corporate ladder. The career path is a sequence of job experiences that an employee moves along during his or her career. A career ladder is a structured series of job positions through which an individual progresses in an organization. With the restructuring of many large, wellknown companies, the career ladder may no longer be as salient as it once was. This can be an additional socialization stressor for those expecting a fast track career. B. Finding A Mentor

A mentor is an individual who provides guidance, coaching, counseling, and friendship to a protg. Some organizations have mentor programs that pass employees upward as they reach certain stages of development. Other organizations form multicultural mentor groups, so that diversity will be firmly ingrained in their interactions. Most mentor relationships progress through a series of stages that include initiation, cultivation, separation, and redefinition. C. Dual-Career Partnerships

Another new element in the worklife combination is the increase of dual-career partnerships. A dual-career partnership is a relationship in which both people have important career roles. Dual-career relationships have stresses of competition, organizational loyalty, and location selection to contend with throughout their organizational affiliations. D. WorkHome Conflicts

Workhome conflicts increase when the adults in a relationship both work. The U.S. culture has mixed role expectations for women. Other countries, such as Japan, have a more pronounced set of expectations for working women. Organizations are increasingly considering providing benefits for the working couple to encourage them to remain with the organization. One of the solutions for workhome conflicts may be flexible work schedules. Flexible work schedules allow employees discretion in setting their working hours in order to accommodate personal concerns. Another consideration related to the workhome conflict is the increase in needs for eldercare. The sandwich generation is responsible for caring for both children and elderly parents. An increasing number of organizations are providing employees with eldercare to assist them in caring for elderly parents and/or other elderly relatives. VII. THE MAINTENANCE STAGE

The wide range of options that exists during this stage has helped individuals through potential midlife transitions and burnout. One of the options being considered in corporations is the concept of sabbaticals: a time for rejuvenation and revival.

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Chapter 17: Career Management A. Sustaining Performance

Most individuals in the maintenance stage reach a career plateau, a point in ones career at which the probability of moving further up the hierarchy is low. Keeping work stimulating and continued appreciation of contributions are keys to maintaining employees productivity during this stage. B. Becoming A Mentor

Mentoring gives individuals in this stage an opportunity to contribute to the development of newer and younger employees by sharing their wisdom, knowledge, and experience with those employees. Mentoring programs can be either formal or informal. VIII. THE WITHDRAWAL STAGE

During the withdrawal stage, workers begin to plan seriously for and initiate their transition to retirement. Actions may include scaling back on hours, switching to part-time work, or even changing careers. Workers in this stage still have much to contribute because of their extensive experience, strong work ethic, and loyalty. A. Planning for Change

Many large organizations offer their employees support in planning the transition to retirement. Reduced hours, temporary work, and opportunities to relocate are some of the options that may be available. Retirement requires careful financial planning, as well as a plan for psychologically withdrawing from a life of work to a life of hobbies, travel, volunteering, or other non-career activities. B. Retirement

Retirement can be stressful due to income uncertainty, declining physical capacity, and other concerns and anxieties. Knowing what to expect helps reduce the stress of retirement, and those nearing retirement are increasingly engaging in bridge employment, employment that takes place after a person retires from a full-time position but before the persons permanent withdrawal from the workforce.

XI.

CAREER ANCHORS

Career anchors are the self-perceived talents, motives, and values that guide an individual's career decisions. Schein identified five career anchors: (1) technical/functional competence, (2) managerial competence, (3) autonomy and independence, (4) creativity, and (5) security/stability. X. XI. MANAGERIAL IMPLICATIONS: MANAGING YOUR CAREER LOOKING BACK: Seeking New Challenges

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CHAPTER SUMMARY Career management is a joint responsibility of individuals and organizations. Good matches between individuals and organizations can be promoted with a realistic job preview (RJP). The four stages in an individual's career are establishment, advancement, maintenance, and withdrawal. Each stage has unique challenges. Psychological contracts are implicit agreements between individuals and organizations. Mentoring is crucial to both the career success of young workers and the needs of older workers. Childcare, eldercare, and flexible work schedules can help employees manage work-home conflicts. Career anchors help an individual form a career identity and formulate an effective career plan.

REVIEW QUESTIONS: SUGGESTED ANSWERS 1. What is career management? Career management is a lifelong process learning about self, jobs, and organizations, setting personal career goals, developing strategies for achieving the goals, and revising the goals based on work and life experiences. 2. What is the new career, and how does it differ from older notions about careers? Discrete exchange, occupational excellence, organizational empowerment, and project allegiance characterize the new career. It differs from the old career paradigm in its lack of mutual loyalty and corporate allegiance, and in its emphasis on the employee taking charge of his or her career rather than relying on the organization to manage careers, as well as in other ways.

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3. What are the sources of potential conflict during organizational entry? How can they be avoided? Conflicts arise during organizational entry because both individuals and organizations attempt to present themselves in the best possible light and may not provide complete or accurate information. Conflicts also arise because when organizations present themselves only favorably in order to attract a large number of candidates, mismatches between candidates and the organization occur. Similarly, when individuals present themselves too favorably, they may receive offers for positions that do not really fit their skills and aspirations. These conflicts can be avoided through the use of realistic job previews, in which both the positive and negative aspects of the job are discussed. 4. What is a realistic job preview, and why is it important? Realistic job previews give positive, neutral, and negative information about the company and the job. This leads to better employment matches, lower turnover, and higher job satisfaction. 5. What are psychological contracts? Psychological contracts are implicit agreements between individuals and organizations that specify what each is expected to give and receive in a working relationship. 6. What stressors are associated with socialization? Ambiguity creates stress during anticipatory socialization while the newcomer tries to gather information about the job and the organization, and realities of role, task, and interpersonal relationship demands associated with the new job create stress in the encounter phase. 7. What are the career functions provided by a mentor? Mentors provide guidance and counseling to protgs. They provide career functions of sponsorship, exposure and visibility, coaching, and protection. They also provide psychosocial functions of role modeling, acceptance and confirmation, and friendship. 8. What are some of the most likely causes of homework conflicts? Common causes of homework conflicts include stress on the job, childcare responsibilities, scheduling conflicts, and lack of time. 9. What are the two key issues to deal with during the maintenance career stage? Two key issues facing workers in this stage involve sustaining performance and becoming a mentor. 10. What is the key to career survival?

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Envisioning oneself as the sole proprietor of ones career, in competition with everyone else involved in a similar career, is critical in learning to survive. It requires a person to continually add value to the organization, continually assess his or her awareness of and connections with the working environment, and work at adopting new ideas, techniques, and technologies.

DISCUSSION AND COMMUNICATION QUESTIONS: SUGGESTED ANSWERS 1. What are the realities of the new career? How can developing your emotional intelligence help you turn these realities into opportunities to improve your career? The concept of the new career centers on the fact that individuals will hold jobs with multiple organizations throughout their careers and, therefore, must be able to adapt to a constantly changing environment. Developing emotional intelligence can help them master the interpersonal skills necessary to adapt and succeed. 2. What do you think will be the most stressful career stage? What type of stressors led you to make this choice? We all have a tendency to think that the stage we currently face is the most difficult and stressful. However, students trying to enter the job market may have added reasons for concern during times when the job market is relatively tight. 3. Does the career stage model have exceptions? In other words, can it be applied to all careers? If not, what are the exceptions? Careers that have delayed entry, such as those requiring advanced education, will compress and delay the impact of the stages. Individuals who leave and re-enter the workforce will have different pressures than those who have been steadily progressing through the stages. 4. Do men and women have different expectations of a dual-career partnership? How do these expectations differ? Students will vary with their answers. Research validates that the expectations are vastly different. An additional experiential exercise at the end of this chapter deals with the difference in values between males and females in dual-career partnerships.

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5. Given the downsizing and restructuring in many organizations, how can organizations help employees with career management if there are fewer opportunities for promotion? Career management seminars are especially important in dealing with the concept of individual responsibility for career paths. Organizations can aid members in maintaining their self-esteem during separation from the organization through the use of outplacement services. The company may need to help employees redefine career success. 6. How has each of the four challenges (globalization, diversity, technology, and ethics) affected career management in recent years? The increase in international assignments for managers is likely to continue for several years. As a result, most individuals will work in highly diverse environments. Technology has enriched many jobs, and has also made possible such career innovations as telecommuting. Many companies struggle with career decisions that have ethical implications, such as layoffs, forced retirements, changes in organizational structure, etc. 7. Contact the human resources manager of a local business. Ask if he or she would take a few minutes to discuss some issues about rsums with you. Structure your discussion around the following questions: a. How often do you encounter padded rsums? What is the most common padding and how do you react to it? b. Do you verify the information on rsums? How do you do this? How long does it take for you to be sure that an applicant has been honest about his/her qualifications? c. What would you do if you found that a productive, loyal employee had lied on a rsum when he or she applied for a job? Is rsum fraud an offense that warrants firing? Summarize the findings from your interview in a memo to your instructor. If you have time for discussion, compare the responses of the HR managers from the various businesses. Discuss the similarities and differences among the responses and consider why the differences might exist based on the type of organization, type of positions they typically hire for, etc. 8. Select an individual in the field you want to work in, or in a company for which you might want to work. Contact the individual and ask if you might take a minute of their time for some career advice. Ask them the following two questions, along with others you design yourself. First, how has the idea of a career changed over the past few years? Second, what advice would they give to college students just beginning a new career? Be prepared to present your interview results in class. This is another good exercise to encourage students to think about their careers. Spend time in class discussing the advice students were given by the individuals they interviewed regarding beginning a career. ETHICS QUESTIONS: SUGGESTED ANSWERS

Chapter 17: Career Management 1. You are leaving your current job to look for employment elsewhere. Should you tell your current employer? Is it ethical not to reveal your job search to your employer?

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Most companies request advance written notification of intent to leave the organization. Most networking approaches propose that you always be looking for a new position. It is a courtesy to tell your employer if you are scheduled for an interview for another position. 2. You are a manager, and one of your employees is an older worker about sixty years old. You have noticed that his performance is slipping, and other workers have been complaining about his errors. Is it ethical to discuss retirement with him? Under what circumstances is it ethical to pressure an employee to retire? There are a number of approaches to this dilemma, and retirement is only one avenue. The major issue is the decrease in performance, rather than the age of the individual. Discovering the cause of the performance problem is the primary issue. 3. You are interviewing a job candidate who inquires about the career paths within your organization. A natural next step from the job she is seeking would be middle management, but you know that your company is flattening its hierarchy and that most middle-management jobs will be eliminated. You are afraid that this information will discourage this very talented candidate from taking the job. What should you do? This situation is related to the realistic job preview. A dishonest appraisal of your organization is unethical and serves no one's interest in the long run. 4. One of your employees has been a disruptive influence on the work group, yet he has decent performance. He wants to be promoted to a supervisory position, and two positions are available: one in your department and one in another location. Your inclination is to nominate him for the position in the other department and reveal nothing of his disruptive nature in order to transfer him away from your department. Discuss the ethical implications of this course of action. This has certainly happened in many organizations. However, taking a systems view of the organization suggests that your actions in this case will affect every other area of the organization in some way, including your own. If you transfer this individual to the other department, it could ruin your credibility within the organization. It is both dishonest and unethical.

CHALLENGES 17.1 WHAT'S YOUR E.Q. AT WORK?

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This self-assessment exercise gives students an opportunity to examine their own development in the area of emotional intelligence. A discussion may focus on the importance of developing emotional intelligence, or human relations skills, for future success. 17.2 ASSESS YOUR FLEXIBILITY SKILLS The Flexible Behaviors Questionnaire (FBQ) examines current flexibility skills in five areas. These behaviors are essential to managerial effectiveness. Remind students to consider their work experience in responding to the questions or, if they are not currently employed, have them relate the questions to their experience with a work group either in the classroom or in a fraternity, sorority, club, or service organization. The questions are applicable even if they are not yet managers. Scores in each category can range from a low of 4 to a high of 28, and total scores can range from an overall low score of 20 to an overall high of 140. The reliability for this measure is .78. You may want to collect the FBQ scoring information and provide a mean for the entire class on each of the categories of behavior that make up flexibility skills. Students are more likely to give their true FBQ assessment scores if you ask for their scores anonymously. That way, they feel less threatened if they do not score well on a particular skill area, and it encourages them to practice the specific skills for their own learning rather than as an attempt to impress someone else. Comparison data: Corporate business executives (105) Senior Business Majors (208) EXPERIENTIAL EXERCISES 17.1 THE INDIVIDUALORGANIZATIONAL DIALOGUE Instructor's Note: An interesting twist to this exercise is to have a "plant" participate with the questions. This person should ask invasive information that has nothing to do with job ability or performance. The value in this approach, if the questions are moderately reasonable, is to test students skills at handling inappropriate questions in interviews. Although considered unethical recruiting, some recruiters will ask students inappropriate questions to see if they will stand up for their convictions and rights. What do students think of these tactics? Has it happened to any of them? 17.2 THE ETHICS OF RESUMES AND RECOMMENDATIONS Instructor's Note: The questions in this experiential exercise will generate intense class discussion due to differences of opinion about the issues. As groups present their perspectives on each question, challenge them Means 120 93

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to provide solid reasons for their opinions. Provide time after each groups presentation for other class members to ask questions and to share different perspectives. ALTERNATIVE EXPERIENTIAL EXERCISE DUAL CAREERS Notes for conducting dual careers exercise: The learning objectives for this exercise are: (1) to help students be more aware of how underlying biases regarding gender roles can influence their decisions affecting the careers of others; and (2) to help students be more conscious of their own and others' differing values and perceptions regarding family roles, and of issues related to career decisions involving dual career couples. Suggestions on delivery: Tell the students that you have a short exercise that will help them to identify and examine important issues related to personal career decisions. Place students in two or more groups composed of four to six persons each. Tell the students to first individually read the case that you are about to hand out, and then quickly respond to the questions at the end. Also, tell them that after they have finished their individual responses, they should then begin to share one-by-one within the group their individual responses (i.e., accept or reject the promotion offer, and why they decided to accept or reject). Distribute the case exercise half of the groups receiving the Chris as male form and half receiving the Chris as female form. After within-group sharing and discussion has been completed by most groups (typically lasting 15-20 minutes), tell the students that you would now like to begin to examine, in a total class discussion format, the issues, concerns, and problems that this exercise helped to identify. Ask the students to now go beyond this particular case, and to identify what general career issues came up in their sharing of why they responded the way they did to the case. List these issue topics on a list as they are identified, and discuss their importance but don't talk about this particular case yet. This general discussion typically promotes a useful examination of the importance of such topics as: Dual career couple challenges Self-sacrifice vs. actualization Childcare for working parents Career opportunities in academia vs. business Influence of earning power on career decisions An organization's career advancement expectations/policy Temporary spouse separation for conflicting career opportunities Allegiance to company vs. spouse and family Family financial support/security

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Following career dreams vs. pragmatism Traditional roles of husband and wife in providing family financial support & child care After you have exhausted this class discussion, ask for a show of hands of those who believe that Chris should accept the promotion offer, and then a show of hands of those who believe that Chris should reject the promotion. Ask one of the students to explain why he/she believed that Chris should accept the offer. As the student begins to explain, and refers to Chris as a male or female, depending upon the form received, what typically occurs is (a) others in the class with a different Chris gender will spontaneously begin to correct the student (b) the explaining student's group members and others will vociferously support the student's correctness of Chris' gender (c) as students look again at their forms brief mass confusion will take place, and (d) the students will collectively come to realize that they've been had and, in good humor, accuse the instructor of underhanded trickery. At this point, admit to the deception, and inform the students that identical cases were passed out--only in half of the forms distributed Chris as male with spouse Kim as female, and in the other half the gender is switched. Discussion Questions: Ask the students if it matters whether Chris is male or female. Should Chris' gender influence your decision to accept or reject?

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DUAL CAREERS Chris Jamison was sitting alone, deep in thought on Friday afternoon in June in the Phoenix branch office of the accounting firm, Arthur Andersen & Co. He has worked there in the tax audit division for the past six years and has done very well. He has worked hard in lower staff positions and has developed a strong reputation, both at the local office and recently at the Chicago headquarters, as a very competent professional who has great promise within the company. Chris sat contemplating the conversation he had just had with his office manager and mentor, Jim Wilkins, about Chris' promotion to the position of tax audit manager within the firm. This promotion would involve Chris' relocating to a new branch office in Portland. The promotion would represent a personal and gratifying challenge that Chris has wanted for some time now, and would serve as an outstanding opportunity leading to much higher management advancement within the firm. Despite this very positive news, Chris felt quite perplexed and anxious about how this career opportunity would affect his family. His wife, Kim, was just finishing up her Ph.D. in English Literature at Arizona State University. Ever since their marriage eight years before, Kim had dreamed about teaching English Literature at an Ivy League school back east. She also wanted to do professional writing on the side. University faculty positions in English Literature were very scarce throughout the country, and Kim had heretofore been looking for a position with little success. However, she recently interviewed at Cornell University and was offered a one-year visiting assistant professor position beginning in September. Kim was very pleased with this opportunity which could possibly turn into a permanent position at Cornell. As Kim considered whether or not to accept the Cornell offer, she thought that even if a permanent position were not subsequently offered, she would have a much stronger chance at obtaining a permanent faculty position elsewhere with the Cornell experience on her resume. Chris initially felt very pleased for Kim, but he was now feeling torn between supporting Kim in her career dream pursuit by moving to Cornell in the small town of Ithaca, New York, or accepting the very attractive career opportunity recently presented him. Jim Wilkins indicated that he understood Chris' dilemma, but that he should know that such a tremendous opportunity within the firm occurs rarely. Besides, his turning down this career advancement offer might even, in fact, hurt his prospects for significant future advancement within the firm. Chris had majored in Accounting in college and had a solid B grade point average. He was a good student, but wasn't very excited about his coursework. After graduation he accepted a job with a small firm which helped support Kim through graduate school. A year later they had a child, David. Soon, Chris joined Arthur Andersen & Co. with a considerable salary increase; but more importantly to him, he became very pleased and excited about his new work and career opportunity. David was placed in daycare during the time when Kim was occupied with her studies. Chris was glad that Kim was able to spend much of her study time at home with David, but he still had feelings of regret and even guilt that he himself had so little time to spend with his precious child.

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Chris thought about the conversation that he would soon have with Kim when he returned home. His anxiety was heightened by Jim Wilkins' request for him to have a response to the promotion offer when he returned to work the following Monday morning. After you've read the above case, please complete the following: After talking with Kim, Chris' response on Monday morning should be

accept the position

reject the position Please explain in one sentence your reason for checking the box that you did.

Your name _________________________

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DUAL CAREERS

Chris Jamison was sitting alone, deep in thought on Friday afternoon in June in the Phoenix branch office of the accounting firm, Arthur Andersen & Co. She has worked there in the tax audit division for the past six years and has done very well. She has worked hard in lower staff positions and has developed a strong reputation, both at the local office and recently at the Chicago headquarters, as a very competent professional who has great promise within the Company. Chris sat contemplating the conversation she had just had with her office manager and mentor, Jim Wilkins, about Chris' promotion to the position of tax audit manager within the firm. This promotion would involve Chris' relocating to a new branch office in Portland. The promotion would represent a personal and gratifying challenge that Chris has wanted for some time now, and would serve as an outstanding opportunity leading to much higher management advancement within the firm. Despite this very positive news, Chris felt quite perplexed and anxious about how this career opportunity would affect her family. Her husband, Kim, was just finishing up his Ph.D. in English Literature at Arizona State University. Ever since their marriage eight years before, Kim had dreamed about teaching English Literature at an Ivy League school back east. He also wanted to do professional writing on the side. University faculty positions in English Literature were very scarce throughout the country, and Kim had heretofore been looking for a position with little success. However, he recently interviewed at Cornell University and was offered a oneyear visiting assistant professor position beginning in September. Kim was very pleased with this opportunity which could possibly turn into a permanent position at Cornell. As Kim considered whether or not to accept the Cornell offer, he thought that even if a permanent position were not subsequently offered, he would have a much stronger chance at obtaining a permanent faculty position elsewhere with the Cornell experience on his resume. Chris initially felt very pleased for Kim, but she was now feeling torn between supporting Kim in his career dream pursuit by moving to Cornell in the small town of Ithaca, New York, or accepting the very attractive career opportunity recently presented her. Jim Wilkins indicated that he understood Chris' dilemma, but that she should know that such a tremendous opportunity within the firm occurs rarely. Besides, her turning down this career advancement offer might even, in fact, hurt her prospects for significant future advancement within the firm. Chris had majored in Accounting in college and had a solid B grade point average. She was a good student, but wasn't very excited about her coursework. After graduation she accepted a job with a small firm which helped support Kim through graduate school. A year later they had a child, David. Soon, Chris joined Arthur Andersen & Co. with a considerable salary increase; but more importantly to her, she became very pleased and excited about her new work and career opportunity. David was placed in daycare during the time when Kim was occupied with his studies. Chris was glad that Kim was able to spend much of his study time at home with David, but she still had feelings of regret and even guilt that she herself had so little time to spend with her precious child.

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Chris thought about the conversation that she would soon have with Kim when she returned home. Her anxiety was heightened by Jim Wilkins' request for her to have a response to the promotion offer when she returned to work the following Monday morning. After you've read the above case, please complete the following: After talking with Kim, Chris' response on Monday morning should be

accept the position reject the position

Please explain in one sentence your reason for checking the box that you did.

Your name _________________________

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It is important during the debriefing stage of the exercise to emphasize to the students that their individual responses are based on personal values, and you are not suggesting that there is any universal right or wrong answer. It can be personally enriching and enlightening just to share viewpoints, listen, and to try to understand another person's differing values and perspectives. You may occasionally get a student who doesn't like the forced-choice format of the accept/reject decision. Acknowledge that actually another possible option is for temporary or indefinite spouse mutual separation to pursue career opportunities, but that for the purpose of comparing student responses in this exercise, you would like the student to select the choice toward which he or she would be leaning if only the accept/reject options were available. During the individual work and afterwards during the within-group sharing, be sure to not allow discussion between groups. To minimize this communication, especially between groups where Chris is not of the same gender, try to arrange for the groups to be separated and isolated as much as possible within the classroom. However, even where the room is small and groups are close to one another, when within-group sharing is taking place it seems to happen so intensely that conversations are not overhead from other groups. There is strong evidence that role does have a significant influence on career decisions among those possessing values involving traditional gender and family role perceptions. An important point of this exercise is to demonstrate that gender also has a significant influence upon those who don't consciously identify gender role as being relevant in career decision making. Demonstrate this point by describing a recent study of junior and senior, male and female students. Very few of these students (less than one percent) identified traditional gender role as a rationale for their decision for Chris to accept or reject the promotion. Yet, when their results were compared among the four possible condition combinations of Chris male/female, respondent male/female, as indicated in this matrix of percent of students deciding to accept the promotion, there was a significant main effect of respondent gender, a significant interaction effect of Chris' gender and respondent gender, but not a significant main effect of Chris' gender (p<.05). The chart below indicates the percentage of students in each cell recommending acceptance of promotion (columns represent Christ by Gender, rows represent the gender of the respondent): : Chris by Gender Male Female Male 73% 61% Female 67% 62% In other words, there is evidence that the gender of the respondent significantly influenced the likelihood of promotion acceptance. This finding is especially evident where 73% of the male respondents recommended that the male Chris should accept the promotion, compared to when Chris is female. And this is not just a matter of male chauvinism, for even the female respondents reflect a significant bias in promotion acceptance when Chris is male even when Chris is female. It is important to emphasize that these results occurred among students who demonstrated by

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their individual response rationale and who convincingly argued that they believed that perceptions of traditional gender role did not influence their decisions. From C. M. Vance and E.A. Ensher, "Experiential Exercise for Illustrating Gender Bias in Career and Other Human Resource Management Decisions," Journal of Management Education, Vol. 18, (1) February 1994, 98-104. EXTRA EXPERIENTIAL EXERCISES The following alternative exercises to supplement the material in the textbook can be obtained from: Marcic, Dorothy, Seltzer, Joseph, & Vaill, Peter. Organizational Behavior: Experiences and Cases, 6th Ed. South Western College Publishing Company, 2001. Professional Skills Assessment. p. 293-298. Time: 55 minutes or more. Purpose: To assess professional skills. The Leadership Self-Study Project. p. 291-292. Time: Mostly done outside class. Purpose: To develop a comprehensive self-portrait that will be useful in understanding oneself and developing as a person and manager. Fandt, Patricia M. Management Skills: Practice and Experience. West Publishing Company, 1994. In-Basket Exercise 3: Dealing with Different Personality Styles. p. 447. CASE QUESTIONS: SUGGESTED ANSWERS OPRAH WINFREYS CAREER IMPACT 1. Using the facts of the case, along with the career stage model shown Figure 17.2, describe Oprah Winfreys current stage of career development. Winfreys career probably is somewhere in the late advancement stage or early maintenance stage. In the advancement stage, people are very achievement-oriented and focus on increasing their competence. In the maintenance stage, people try to maintain their productivity while assessing progress toward career goals. Since the mid-1980s, Winfreys career has been on a sharp ascendancy. She has grown in her career and continues to grow in her career. She established herself as host of an enormously successful talk show. Then moving from this success, she venturedagain with considerable successinto other business activities, acting, and philanthropic work. In the early to mid-1990s, she moved very strongly in the direction of making her work endeavors more meaningful with regard to the impact that she has on others. In 2000, she began publishing a magazine that is a print version of the motivational initiatives she engages in elsewhere. Additionally, she has taught a business leadership class at Northwestern University in recent years. All of this supports the late

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2. Andy Grove, Chairman of Intel Corporation, identifies three key questions that are central to the management of a persons career. These questions are: Am I adding real value? Am I plugged into whats happening around me? Am I trying new ideas, new techniques, and new technologies? How would you analyze Winfreys career in light of these three questions? All three questions can be applied to Winfreys career in terms of her perspective on power namely, the ability to have an impact with a purpose. She uses her show, her various business ventures, her acting, her philanthropic activities, her magazine, and her teaching to have an impact with a purpose. In the process, she adds real value; is connected with what happens around her; and tries out new ideas, techniques, and/or technologies. To support this analysis, the following case facts can be cited: The Oprah Winfrey Show is used to enlighten, entertain and empower the viewers. HARPO Films focuses on projects that show individuals being responsible for themselves; as being active creators of their lives rather than passive victims. Her acting roles have delivered powerful messages about the challenges faced by humanity and peoples triumphs over human frailties. Her philanthropic activities focus on helping others to help themselves. Her magazine encourages readers to revamp their souls the way Martha Stewart helps them revamp their kitchens. Her teaching of a business leadership class is a way for her to groom a new crop of business leaders committed to developing purposeful and fulfilling careers.

3. In your judgment, what are the key factors in Oprah Winfreys success? Based on the case information, two key factors explain Oprah Winfreys career success. One factor is her emphasis on honestyboth with oneself and with others. The other factor involves using her powerher ability to have an impact with a purpose. Students should be encouraged to go beyond the case, drawing on other sources of information about Oprah Winfrey in examining how these two success factors have manifested themselves in her career.

4. What advice do you think Oprah Winfrey would give to someone just embarking on her/his career? Winfrey probably would offer two key pieces of advice. Both pieces of advice build on the suggested response to the preceding question. One piece of advice would focus on being honest with yourself and with others. In a related vein, she would recommend demanding honesty of yourself and of others. Using this as a point of departure, students should discuss what honesty means to them, and what they can do to effectively practice the virtue of honesty.

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The other piece of advice would be for people to use their skills and competencies to make a meaningful impact on the world. This would apply to peoples work lives as well as their nonwork lives. With this advice in mind, the students should be drawn into a discussion of how they might make a meaningful impact in their own spheres of influence, and how they might use their skills and competencies to achieve that impact. Role Plays Additional role plays relevant to the material in this chapter are located in Appendix A of this instructor's manual.