A RESEARCH PROJECT REPORT on

A Comparative study of customer services in Private and Nationalized

Bank

SUBMITTED FOR PARTIAL FULFILMENT OF THE DEGREE OF

MASTER OF BUSINESS ADMINISTRATION

By
RANJAN KUMAR (Roll No.: 1168670131)

Under the Supervision of

MR. ANURAG KUMAR

Assistant Professor

Accurate Institute of Advanced Management, Greater Noida (Affiliated to MTU and Approved by AICTE)

2013

DECLARATION

I, Ranjan kumar Roll No.1168670131 student of Accurate Institute of Advanced Management, Gr. Noida hereby declare that the facts and figures presented in the report entitled A Comparative study of customer services in Private and Nationalized Bank are true to the best of my knowledge & belief and are devoid from any imaginative presentation.

Ranjan kumar

Accurate Institute of Advanced Management

(Affiliated to MTU and Approved by AICTE)

______________________________________
Anurag Kumar
Assistant Professor

Date

Certified that the Project Research Report entitled A Comparative study of customer services in Private and Nationalized Bank has been prepared by Mr.Ranjan Kumar under my supervision. Mr. Ranjan kumar has prepared the Report during 4th Semester prescribed under MBA Ordinance governing the award of the Degree of MASTER OF BUSINESS ADMINISTRATION, Mahamaya Technical University, NOIDA, and the Report embodies the result of his study and investigation conducted during the period he worked as a regular student. The report is of the standard expected of a candidate for the partial fulfillment of MBA Degree and I recommend that it may be evaluated. (Anurag Kumar) Assist.Professor

Plot No. 49, Knowledge Park-3, Greater NOIDA-201306 (UP)

PREFACE

The learning process of classroom is incomplete without any practical field experience. It is because of the reason that our Institute like any other, has provision for practical training, so practical training is vital. Accordingly we did our research to get exposure of real world problems. This 3 weeks of survey gave us an insight into the working of an organization and learn how some of the important concepts that we have been studying as a student of management are applicable in the field. The project is a sincere attempt to focus on the subject in a lucid manner. I sincerely attempted to effort to carry out study in deep on subject. During this period we had the opportunity to observe the companys performance, place in the industry, its products, pricing, advertisement, promotions and its good will through our market survey. It is hoped that this study will provide valuable information in various issues related to the company.

Ranjan kumar Roll no.:- 116860131

ACKNOWLEDGEMENT

Student Name: RANJAN KUMAR Roll no. Signature Date: : 116860131 : Ranjan kumar