Public Toilet Guide

A Guide to Better Public Toilet Design and Maintenance
A Guide To Better
A Guide To Better
Public Toilet
Public Toilet
Design and Maintenance

Design and Maintenance
A Publication by The Restroom Association (Singapore)

A Publication by the Restroom Association (Singapore)
In Partnership with
In Partnership with
The National Environment Agency
The National Environment Agency
www.toilet.org.sg
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CONTENTS PAGE NO.
INTRODUCTION 3
DEFINITION OF “A WELL DESIGNED TOILET” 3
I) DESIGN
1.0 Introduction 5
1.1 Layout 5
1.2 Lighting 7
1.3 Materials 7
1.4 Urinals 9
1.5 Water Closets 9
1.6 Wash Basins 10
1.7 Provision of Facilities 11
1.8 Special Needs 11
1.9 Installation Standards 12
1.10 Ventilation System 12
1.11 Looscaping 14
II) MAINTENANCE
2.1 Sequence of Cleaning 15
2.2 Schedule Cleaning 16
2.3 Timing and Frequency of Cleaning 16
2.4 Basic Equipment and Supplies 16
2.5 Correct Use of Cleaning Agents 17
2.6 Mechanical Ventilation System 17
2.7 Training 17
2.8 Performance-Based Contracts 17
III) USER EDUCATION

3.1 Persuading Users to do their part 18
3.2 Message Design 18
3.3 Message Placement 18
ILLUSTRATIONS 21 – 39
APPENDICES 40 – 55
SUGGESTED LAYOUT OF PUBLIC TOILETS 56 – 59
DO’S AND DON’TS IN DESIGNING TOILETS 60 – 69
ACKNOWLEDGEMENTS 70
3
Introduction
In recent years, thanks to various publicity programmes, the issue of Public Toilets
has evolved from being an embarrassing subject to one that is gaining widespread
awareness and discussion.
When we ask "Why is the Toilet Dirty?” we trace its origin to many diverse and inter-
related Toilet issues including Design, Behaviour, Public Health, Social
Graciousness, Cleaning Skills and Methods, Building Maintenance, Accessibility,
Setting Norms and Standards, Legislation, Research & Development, Technologies,
Public Education and Environmental issues such as Water.
These issues are also different in each kind of building e.g. a factory's toilet serves
different visitors than that of a shopping centre, or a school, a hospital, an office, a
coffee shop, etc.
The Toilet needs of a man are also different from a woman, a child, an elderly
person, an infant and different kinds of handicapped people like the visually
handicapped, blind, wheel-chair bound, etc. Furthermore, ethnic and cultural needs
also have to be addressed.
The first Guidebook for Better Public Toilet Design and Maintenance was first
published in 1999. As an ongoing effort to update our knowledge base on the
subject, we are glad to bring you this second edition. As we continue to search for
answers to our Toilet issues, we hope you'll be able to use these information in your
design and maintenance, and offer our society a more predictably pleasant Toilet
environment for their next visit.
Thank you.
Jack Sim
President
Restroom Association (Singapore)
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Definition of “A Well Designed Toilet”
Anyone, who has even been in an overcrowded or uncomfortable public toilet, will
value a good toilet design. The usual demands placed on a high-profile, high traffic
and heavily used facility requires extra thoughts for each process. A well-designed
public toilet has to be:
(a) Clean and dry
(b) Well ventilated
(c) Easy to maintain
(d) Carefully planned layout
(e) Handicap friendly
There are various types of toilets:
1. Public toilets provided by shopping centres, supermarkets, wet

markets, eating establishments, food centres, bars, nightclubs,
conference halls, cinemas, theatres, parks, tourist sites, public
resorts, piers, bus terminals, MRT stations, stadia, public swimming
pools and petrol stations. Use of these facilities is generally open to
any member of the public or restricted to the patrons of the owner
of the facility.
2. Private toilets for staff in offices, factories or occupants of buildings

where the use is restricted to patrons of the service provider or by
the building management.
3. Private Residences (This is beyond the scope of this guidebook)
Public toilets are places where one is obliged to ease oneself in unfamiliar
surroundings among the strangers of the same sex. Therefore, the fundamental
principles of design of toilets include psychological studies and not just physical
clearances and space requirement.
5
I Design
1.0 Introduction
A number of different activity spaces are shown in the diagram (See Illustration 1):
space occupied by the appliances itself, additional space required by the user and
further space for their own belongings or circulation within the toilets. In many cases,
these latter spaces may overlap on occasion. Common sense will dictate when this
is appropriate and when it is not.
Placing the appliances in order of use simplifies the circulation and reduces the
distance travelled by the user. Using sensor-operated appliances should encourage
hygiene.
It is difficult and costly to insulate the toilets acoustically and this problem can be
resolved by planning isolation as much as possible.
No unsupervised installation can prevent vandalism. Even with the most vandal-
resistant appliances, an unsupervised facility will eventually become sub-standard.
In most cases, facility engineers and cleaners play an important role, which will
result in well-maintained toilets. However, all designs should allow for individual
items to be replaced. Pipe work, traps and electrical supplies should be concealed
for aesthetic and hygiene reasons.
1.1 Layout
Single entrance/exit plans work satisfactorily provided the path of the users do not
cross each other and the entrance is wide enough. Dispensing with the entrance
door to the public toilet not only helps to improve the ventilation within the toilet but
also minimizes hand contact for hygiene reasons (See Illustration 2). In many toilets,
doors have been replaced by offset entrance maze which blocks the view yet allows
easier, hands-free access. This approach eliminates the need for automatic doors
and thus meeting stringent disability access guidelines.
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Public toilets should be designed to minimise hand contact as far as possible for
hygienic reasons. Electronic products for toilets such as flush valves and faucets
require minimum maintenance but offer enhanced operations that promote
sanitation and perceived cleanliness because of hands-free operation.
There are several screening arrangement for installations showing the visibility from
outside in each case (See Illustration 3). Consideration should be given to the
positioning of the mirrors and to the gaps created by the hinges.
For example, the access entrance to male public toilets should not open directly to
the urinal area. Avoid entrances opening onto a wall surface with the mirror
reflecting the urinals. (See Illustration 4)
Directional signs leading to the toilets should meet the needs of the Handicap
Welfare Association (HWA). The detailed requirements can be found in Building and
Construction Authority’s (BCA) “Code for Barrier-Free Accessibility in Buildings”
(See Illustration 5). Location of toilets should not be too remote from main traffic
area to avoid long distance walking for the aged with weak knees. It has to be easily
accessible for those with urgency and for better personal safety for the user.
Further to this, signages used should be sufficient and prominently displayed in all
main traffic passageways, so that the user does not need to ask for directions.
Signages used should show contrast of dark solid figure against a white background
and significant to be seen by the visually handicapped and the aged. Fancy signage
using “Queen” and “King” or “Hat”, “High-heel shoes” are confusing and should not
be encouraged. It is not easily distinguished by the visually handicapped and the
aged.
The ratio of fittings in male and female toilets should be 1 W.C & 1 Urinal for male: 2
W.C.s for female.
As far as possible, fixtures such as urinals and W.C.s should be fitted back-to-back
with common pipe ducts in between.
7
All public toilets should be mechanically ventilated. Small public toilets should be
fitted with an exhaust fan as minimum.
1.2 Lighting
A well-designed lighting system will save electrical energy and improve the
appearance of the toilet. Poorly designed fixtures with discoloured diffusers go a
long way to make a toilet dingy. Dark and shadowy, off-coloured lighting can create
the impression that a toilet isn’t clean.
Natural lighting can be used to help create a softer, friendlier environment. Harsh
lighting can create a cold and unwelcoming air while being inappropriate for the
tasks being performed. It can also highlight hard-to-clean areas. Thoughtful selection
of fixtures and lamps coupled with careful placement is essential (Refer to Illustration
6 and 7 for examples).
All public toilets should be provided with warm-colour lighting for general lighting as
well as down lights above the wash basin/mirror (Refer to Illustration 8 for
examples). The minimum general lighting level is 300 lux.
Warm-colour lighting aids in creating a better ambience in the toilets, which in turn
encourages more care and responsibility from the users.
1.3 Materials
Materials used should be durable and resistant to vandalism and neglect. Applied
finishes such as paint should be avoided.
Examples of good materials: -
(a) Floor
Non-slip ceramic tiles, natural stone, homogeneous tiles, terrazzo.
(b) Wall
Ceramic tiles, natural stone, homogeneous tiles, stainless steel, enamelled
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steel panels, glass block, aluminium panels, phenolic cladding.

(c) Ceiling
Mineral fibre board, fibrous plaster board, Aluminium panels or strips
Carefully selected, durable materials minimise maintenance and prevent misuse. It

is highly desirable that painted finishes are avoided, together with any materials,
which are affected by moisture or corrosion (e.g. woodchip products and ferrous
metals).
Floor finishes are available in a wide variety of materials. When selecting a finish, it
is important to note that the material support the image being presented. The
finishes must be sufficiently durable to withstand the anticipated traffic levels and the
toilet-cleaning frequency should also be sufficient to keep the floor looking well
maintained and clean.
Non-slip homogeneous tiles are often selected because they are durable and are
relatively easy to clean. The walls should be tiled, allowing the cleaners to sponge
down the walls and floors thoroughly with little difficulty. Another alternative is to use
ceramic tiles or wall cladding.
Wall and floor tiles of large surface areas are encouraged for easy maintenance.
The tile size should be at least 100mm by 200mm. Alternatively, any of the panels
listed above could also be installed at the walls.
The most common type of ceiling finishes includes calcium silicate board and
suspended ceiling tiles. If there is piping above the ceiling, for example, suspended
tiles will permit easy access for maintenance and are more easily repaired in the
event of spot damage. Calcium silicate board may be better suited for applications
where access above the ceiling is not required. When the time comes for renewal of
ceiling finishes, it is far less expensive to repaint calcium silicate board than to
replace ceiling tile.
Use colours to brighten the toilet, create interest, and produce a conducive
environment
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Colour, achieved with materials and lighting, is one of the vital ingredients in creating
ambience. It can be part of the tile or stone finishes, or added to the applied finishes
such as the enamelling on steel or aluminium. If paint is to be used, it should be
restricted to areas that are out of reach, e.g. ceilings.
1.4 Urinals
All Urinals should be fitted with a flush valve and an automatic flushing device. The
fixture should be concealed for easy maintenance and to deter vandalism.
Urinals should be individual wall hung units, more than 300mm wide, and the lip of
the collection area should project from the wall by at least 300 mm. Space around
urinal(s) should be in accordance with Appendix I. Urinals should be separated by
modesty boards of not less than 300 x 800 mm (Height). (Refer to Illustration 9 and
10 for examples).
If 2 or more urinals are installed, one should be installed at child’s height. As a

further enhancement to keep the urinal areas dry, stainless steel grating could be
installed over the drainage and below the urinal bowls. (See Illustration 11)
1.5 Water Closets
All W.C.s should preferably be wall hung and should be fitted with a flush valve and
an automatic flushing device with a manual bypass. The fixture should be concealed
for easy maintenance and to deter vandalism. W.C. cubicles should be 850mm (min)
x 1500mm (min). All W.C. cubicles should be fitted with drum roll toilet paper
dispensers (Refer to Illustration 12 for more examples).
Coat hooks (double hooks) should be affixed behind cubicle doors. A platform or
foldable shelf could be installed in the cubicles for putting personal items.
Cubicle partition board should be of rigid design and wall or ceiling hung, where
practical, without leg support for easy cleaning of the floor area.
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An ablution tap coupled with hose and a spring-loaded nozzle should be installed in
at least 1 W.C compartment in male and female toilets. Floor trap should be
provided within the W.C. where it is fitted with the ablution tap. The flooring of W.C.
cubicles should be properly graded towards the floor trap so as to keep the floor as
dry as possible. That particular cubicle should have signage displayed for easy
identification.
1.6 Wash Basins
Wash basins should be substantial in size. The basins should have a minimum size
of 500mm in length and 400mm in width (Refer to Illustration 13 for examples).
The space around wash hand basins should be in accordance with Appendix II.
All wash basins should be installed into vanity tops, and located beneath the vanity
as shown in Appendix II and Illustration 14.
Vanity tops should have backsplash and apron edges as shown in Appendix III and
Illustration 15.
All wash basin taps should be provided with PUB-approved aerators. As an effort to
conserve water, electronically controlled taps can be considered. Sensor controlled
taps with their precise flow settings and positive shutoff characteristics, offer
effective means for providing adequate water flow when it is required. Further to this,
it will minimize hand contact.
The water pressure and tap/wash basin position should not cause water to splash
onto user’s body during activation.
Where there are 2 or more basins, one should be installed at child’s height.
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In order to keep the floor dry, the vanity top-cum-wash basin should be installed
outside the toilets for common use by all users. Liquid soap dispensers, paper towel
dispenser or hand dryer and litter bins should be installed adjacent to the wash
basins.
1.7 Provision of Facilities
All public toilets should be fitted with :
(a) Waste bins (Illustration 16 and 17) inside each male and female toilet and
outside toilets located directly below or in close proximity to the washbasin
vanity.
(b) Either paper towel dispenser or hand dryer, directly above or in close proximity to
the washbasin vanity as shown in Appendix IV and Illustration 18.
(c) Sanitary disposal bins in female toilets
(d) Suitable air fresheners to promote a fragrant, pleasing environment. Any air-
fresheners spray should avoid spraying directly at user’s hair, face and body. It
should spray away in non-traffic directions or upwards.
(e) Sanitizers in each W.C bowl/ urinal fitting.
(f) Wash areas should also be provided outside public toilets serving wet markets
and beaches.
(g) A slop sink and it should preferably be housed in a separate compartment.
1.8 Special needs
(a) Diaper changing station. (See Illustration 19)

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(b) Toilet for the handicapped:
Where sanitary provisions are to be made for wheelchair users, such

provisions shall be in accordance with the requirements stipulated under
BCA’s “Code on Barrier-Free Accessibility in Buildings”. The wash basin
in handicap toilets should be within reach from a seated position so that
the handicapped can do his washing without shifting himself. (See
Illustration 20)
1.9 Installation Standards
All pipe works should be concealed, except for final connections to the fixtures. Pipe
work exposed to view should be chrome-plated.
Avoid surface mounting of cables. They should be fully concealed.
Avoid sharp corners or edges. Coved tiles or PVC strips should be provided along
these edges as far as possible.
Access panels to pipe ducts should be located as far as possible in inconspicuous

areas.
Mirrors should be flush with the wall surface.
1.10 Ventilation System
Proper ventilation of a public toilet is one of the highest priorities. Ineffective

ventilation can make a public toilet unbearable, even if it is well designed. Effective
ventilation ensures that vitiated air is quickly extracted, and helps to avoid dampness
and subsequent growth of mould on floors and walls.
The toilet air should be extracted to the outside by a mechanical ventilation system
at a rate not less than 15 air charges per hour.
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The mechanical ventilation system of exhaust fans and, where applicable, ventilation
ducts and grilles should ensure that every part of the toilet is within 3m of the fan
inlet or an intake grille, measured horizontally. Preferably, intake grilles should also
be provided at low levels near the W.C.s to enable foul-air to be extracted quickly
before diffusing into other areas of the toilet.
Where service access ducts are provided, these should be connected to the toilet
exhaust ducts to extract air at a rate of 5 air changes per hour. The make-up air to
the service access ducts may be taken through extract grilles installed at low level
on the walls between the W.C. compartments and the access duct. (Refer to
Illustration 21 for more examples)
The exhaust air should be discharged to the exterior of the building at a position at
least 2 m above the pavement level and at least 5 m from any window or fresh air
intake.
Replacement air should be supplied to the toilet to make up for the exhaust air. The
replacement air may be taken directly from the exterior, or from adjacent spaces that
are permanently air-conditioned or naturally ventilated. The replacement air may be
drawn through louvres in the doors, cuttings under the door, or other openings. If
replacement air is taken from the exterior, the quantity shall be lower than that of the
exhaust air so that a lower pressure is created in the toilet, which minimises the
possibility of vitiated air entering the adjacent spaces.
Replacement air should preferably be discharged close to the floor level near the
wash basins to help keep the floor dry.
Air locks should be incorporated to separate the toilet areas from food consumption
or preparation areas.
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1.11 Looscaping
The ambience of public toilets can be enhanced further by:
(a) Introducing easy maintenance plants inside the toilets as well as surrounding
the public toilets.
(b) Placing of wall pictures and illuminated with delicate lighting on them.
(c) Placing of ornaments or sculptures at the ‘dead’ corners of the toilets.

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II Maintenance
2.1 Sequence of Cleaning
General cleaning should be carried out daily. It should follow a systematic sequence
to avoid areas, which were previously cleaned from becoming wet and soiled again
before the cleaning process is completed.
The general cleaning should be divided into spot and thorough cleaning. Spot
cleaning refers to the process whereby only specific areas are cleaned (i.e. those
that are soiled). Thorough cleaning refers to the cleaning of the entire restroom and
is usually carried out once a day.
The sequence of cleaning should follow this checklist:
(a) Replace all expendable supplies

(b) Pick up litter and sweep floor
(c) Clean and sanitize commodes and urinals
(d) Clean and sanitize basins
(e) Clean mirrors and polish all bright work
(f) Spot-clean walls, ledges, vents and partitions
(g) Wet-mop floors
(h) Inspect work and correct any errors
An inspection card should be used in the supervising and monitoring of the daily
maintenance of the toilet. This card should be placed at the back of the entrance
door to the toilet. A copy of the inspection card is shown in Illustration 22.
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2.2 Schedule Cleaning
Scheduled cleaning should be carried out periodically on a weekly, fortnightly or

monthly basis (different surfaces, wares and fittings require different cleaning
periods to maintain their cleanliness).
Scheduled cleaning should be carried out during off-peak hours to avoid

inconveniencing the user. The periodic cleaning schedule shown in Appendix V
should be adopted.
2.3 Timing and Frequency of Cleaning
The timing and frequency of cleaning should be determined by the crowd flow.
Cleaning should be done more often during peak hours and less during off-peak
hours. Frequency of cleaning is usually determined by expectation and standard of
maintenance required by the management of the property and also the budget
available for the maintenance of toilets.
The frequency of cleaning should vary for different building types. Shopping centres
will require more frequent cleaning than condominiums. Appendix VI should be used
as a guide to the frequency of cleaning in different building types.
2.4 Basic Equipment and Supplies
Different equipment for different joints and corners, as well as different disinfectants,
should be used in the cleaning of different sanitary wares and fittings.
To carry out proper toilet maintenance, cleaners should have the equipment listed in
Appendix VII
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2.5 Correct Use of Cleaning Agents
Cleaners of public toilets should be trained in the proper usage of specific cleaning,
agents and equipment for different types of materials and finishes in the toilets, e.g.
tiles, mirrors, stainless steel. A recommended list of the appropriate type of cleaning
agents for the different types of finish is shown in Appendix VIII
2.6 Mechanical Ventilation System
Mechanical ventilation systems should be: -
(a) Properly maintained to ensure maximum efficiency and optimal operating

conditions.
(b) Checked and serviced on a monthly basis. Cleaning of the systems should
also be done weekly via wiping or dusting.
2.7 Training
Toilet cleaners should be properly trained and certified to perform the task well. One
such certification is the National Skills Recognition System (NSRS) for cleaning
toilets. Supervisors should also be trained with the right knowledge and skills to
effectively supervise the cleaners.
2.8 Performance-Based Contracts
Toilet operators who engage cleaning contractors for toilet cleaning should specify in
their contract a performance-based outcome rather than headcount-based outcome.
The performance-based contract should also stipulate a requirement for trained
cleaners (e.g. NSRS certified)
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III User Education
3.1 Persuading Users to do their Part
Having public education messages in the toilets can help persuade users to do their
part in keeping toilets clean.
In order to be effective in persuading people to do their part, a message has to be
(a) attended to
(b) assimilated
(c) remembered (for future action)
3.2 Message Design
People readily attend to visuals. This makes the use of visuals an important part of
the design of the message. Generally, visuals should be
(a) Simple and uncluttered

(b) Attractive
(c) Eye-catching
The language of public education has to be kept simple. This helps ensure that the
message reaches all Singaporeans regardless of their educational level. It also
ensures that the message is attended to, understood and remembered for future
action.
(a) The reading level (in any of the four official languages) should not be more
advanced than that of a Primary Six reader.
(b) Jargon, big words and long sentences should be avoided.

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(c) Slogans can be very effective because they are short, catchy and easy to
remember.
Subtle humour can be used to deal with the personal and sensitive issues
surrounding toilet use.
(a) Humour can be successfully tapped through cartoon characterizations of

toilet fixtures such as wash basin, toilet bowl and litter bin.
(b) An additional benefit of cartoon characters is that they can be used with
minimal text, reducing the need for translation to other languages.
3.3 Message Placement
The usual means of message placement in public toilets are posters and stickers.
To maximize the effectiveness of the message, the right medium and manner of
displace should be selected.
Generally, stickers should be used if:
(a) The main purpose of user education is to address specific behavioural

concerns such as littering, careless aiming or the flinging of water
everywhere
(b) Subtlety is preferred
For display, stickers should be:
(a) Made of vinyl material, rather than paper.
(b) Made with adhesive than can be peeled off without leaving unsightly marks.
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(c) Placed strategically at the spot where the problem behaviour occurs. For
example: on the wall above the urinal – to encourage better aiming; At the
wash basin area – to discourage flinging of water everywhere
Posters can be used to convey generic messages such as “Help Keep This Toilet
Clean and Nice”.
Posters should only be used when
(a) Displayed in a way that makes them repellent to water

e.g. Laminated on both sides or protected by acrylic sheets
(b) Mounted with non-marking adhesives

Adhesives such as scotch tape and double-sided tape may damage certain
types of wall surfaces and should therefore be avoided.
21
Landscaping
Human
Traffic
Dry Movement
Area
Dry
Area
Wet Area
Illustration 1: Space Occupied by appliances, wet areas and dry areas.

22
Illustration 2: Off-set entrance maze without doors.
Illustration 3: Various Screening arrangements for toilets showing the

visibility from external area.
23
Illustration 4: Off-set entrance maze without doors.

24
Illustration 5: Directional signage.
Illustration 5.1: Directional signage.

25
Illustration 5.2: Signage.
Illustration 5.3: Signage.

26
Illustration 6: Natural Lighting.

27
Illustration 7: Non-suspended PLC downlight, mounted onto ceiling.
Illustration 7.1: Suspended fitting for low voltage downlighting and

halogen uplighting with the option of twin feeds. All the
electrical components are built into the extruded
aluminium profile. Finish white, black, yellow, grey and
red.
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Illustration 8: Use of warm-colour lighting for general lighting.
Illustration 9: Wall hung urinals separated by modesty board.

29
Illustration 10: Wall-hung urinal.
Illustration 10.1: Wall-hung Built-in-sensor urinal.

30
Illustration 11: Adult height and child height urinal.
Illustration 11.1: Stainless steel grating over drainage .

31
Illustration 12: Wall hung WC with drum roll toilet paper dispenser.
Illustration 13: Wash basin of adequate size.

32
Illustration 14: Under counter wash basin.
Illustration 14.1: Under counter wash basin.

33
Illustration 15: Vanity top with back splash and apron edge.
Illustration 15.1: Vanity top with back splash and apron edge.
34
Illustration 16: Untouchable Square

Conveniently sized receptacle offers maximum flexibility so that it
can be used in virtually every area of your facility. No-touch lid
funnels trash into container, keeping floor free of debris.
Illustration 17: Waste bin next to wash basin area.

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Illustration 18:
1. Hand Drying System 2. Liquid Soap System 3. Personal Seats System

- Controlled dispensing - No-clog pump - Single dispensing
- Stub roll feature - Concentrated formula - Easy access knob
- Refill outlet signal - Compact size - High capacity
Illustration 18:
4. Toilet Tissue System 5. Folded Towel Hand Drying System

- Tissue access knob - Refill Indicator
- Jumbo roll
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Illustration 19: Diaper changing station (closed).
Illustration 19.1: Diaper changing station (opened).

37
Illustration 20: Toilet for the handicapped.

38
Illustration 21: Low level mechanical exhaust.
Illustration 21.1: Low level mechanical exhaust.

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Illustration 22: Washroom Inspection Card.

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APPENDIX I
41
APPENDIX I
42
43
44
APPENDIX II
45
APPENDIX II
46
47
APPENDIX III
48
APPENDIX III
49
APPENDIX IV
50
APPENDIX IV
1800M IN 850M IN 800M IN
FLO O R T R A P
V A N ITY TO P
HAND DRYER/
850M IN
TO W E L D IS P E N SE R
P A R T IT IO N (O P TIO N A L)
1800M IN
LIT TE R B IN
LIQ U ID S O A P
1500M IN
A IR F R E S H E R N E R D IS P E N S E R
800M IN
U R IN A L & U R IN A L
S A N ITIZER
W A LL-M O U N TE D
FA N
V A N ITY TO P
HAND DRYER/
TO W E L D IS P E N SE R D O U B LE C O M P A R TM E N T (M A LE )
LO W W A LL
LIQ U ID S O A P
D IS P E N S E R
LIT TE R B IN
D O U B LE C O M P A R TM E N T (M A LE )
LA Y O U T O F S M A LL-S IZE D P U B LIC TO ILE T (C O FFE E S H O P )

51
800MIN
LOW WALL
AIR FRESHERNER HAND DRYER/

TOWEL DISPENSER
1500MIN VANITY TOP
FLOOR TRAP
800MIN
LITTER BIN
LIQUID SOAP
DISPENSER
SINGLE COMPARTMENT
LAYOUT OF SMALL-SIZED PUBLIC TOILET (COFFEESHOP)

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1800MIN 1800MIN
850MIN
850MIN
WALL- WALL-
MOUNTED MOUNTED
FAN FAN
FEMALE MALE
AIR AIR
FRESHERNER FRESHERNER
400MIN 700MIN
HAND DRYER/ URINAL & URINAL

TOWEL DISPENSER SANITIZER
LITTER BIN
LIQUID SOAP
DISPENSER
VANITY TOP
FLOOR TRAP
500MIN 800MIN 500MIN
LAYOUT OF MEDIUM-SIZED PUBLIC TOILET (COFFEESHOP)

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APPENDIX V, VI, VII & VIII

A Guide to Better Public Toilet Design and Maintenance 54
APPENDIX V
APPENDIX VI
55
APPENDIX VII
APPENDIX VIII
56
SUGGESTED LAYOUT OF
PUBLIC TOILETS
57
58
59
Holland Road Market Toilet

60
DO’S AND DON’TS IN

DESIGNING TOILETS
61
62
63
64
e. Air Freshener
d
b
65
66
67
68
69
70
The Restroom Association (Singapore), in partnership with The National

Environment Agency wish to extend their warmest gratitude and appreciation to
the following professionals for contributing their expertise, time and effort
towards the publication of this revised guide.
Mr Teoh Hai Pin Director

DP Architects Pte Ltd
Ms Constance Ann Principal President

Designer/Director Society of Interior
Constann Design Pte Ltd Designers, Singapore (SID)
Mr Loke Leong Seng Principal Architect

ID Architects
Mr Jin Sung Architect

ID Architects
Mr Chu Lik Ren Architect

CLLA Architects
Ms Susana Lim Architect

CLLA Architects
Mr Osman Bin Mohamed Project Manager Exco Member

Ango Plumbing & Singapore Sanitary &
Engineering Enterprises Plumbing Association
(SSPA)
And to Mr Yang Mee Loong, Mr Carl Wong, Mr Constantine Pikoulas and Assistant
Professor Su-Lin Gan for their contribution to the original publication.
We would like to thank the management of the following buildings for allowing us to
use photographs of their public toilets as good examples in the book.
Ang Mo Kio Wet Market (Blk 724)

Causeway Point
Great World City
Plaza Singapura
Centrepoint
Orchard Point
Orchard Paragon
Tanjong Pagar MRT Station
We would also like to thank the following suppliers of toilet facilities and fittings for the
use of illustrations and photographs in the book.
Inhwa Marketing Pte Ltd

Kimberly-Clark Singapore (Away-From-Home Business)
Million Lighting Company Pte Ltd

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Public Toilet Guide

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A Guide to Better Public Toilet Design and Maintenance

Design and Maintenance

A Publication by The Restroom Association (Singapore)

The National Environment Agency

CONTENTS PAGE NO.

DEFINITION OF “A WELL DESIGNED TOILET” 3

III) USER EDUCATION

SUGGESTED LAYOUT OF PUBLIC TOILETS 56 – 59

DO’S AND DON’TS IN DESIGNING TOILETS 60 – 69

Definition of “A Well Designed Toilet”

There are various types of toilets:

1. Public toilets provided by shopping centres, supermarkets, wet

2. Private toilets for staff in offices, factories or occupants of buildings

3. Private Residences (This is beyond the scope of this guidebook)

Examples of good materials: -

steel panels, glass block, aluminium panels, phenolic cladding.

Carefully selected, durable materials minimise maintenance and prevent misuse. It

If 2 or more urinals are installed, one should be installed at child’s height. As a

1.5 Water Closets

1.6 Wash Basins

1.7 Provision of Facilities

All public toilets should be fitted with :

(c) Sanitary disposal bins in female toilets

(e) Sanitizers in each W.C bowl/ urinal fitting.

(g) A slop sink and it should preferably be housed in a separate compartment.

1.8 Special needs

(a) Diaper changing station. (See Illustration 19)

(b) Toilet for the handicapped:

Where sanitary provisions are to be made for wheelchair users, such

1.9 Installation Standards

Avoid surface mounting of cables. They should be fully concealed.

Access panels to pipe ducts should be located as far as possible in inconspicuous

Mirrors should be flush with the wall surface.

1.10 Ventilation System

Proper ventilation of a public toilet is one of the highest priorities. Ineffective

The ambience of public toilets can be enhanced further by:

(c) Placing of ornaments or sculptures at the ‘dead’ corners of the toilets.

2.1 Sequence of Cleaning

The sequence of cleaning should follow this checklist:

(a) Replace all expendable supplies

2.2 Schedule Cleaning

Scheduled cleaning should be carried out periodically on a weekly, fortnightly or

Scheduled cleaning should be carried out during off-peak hours to avoid

2.3 Timing and Frequency of Cleaning

2.4 Basic Equipment and Supplies

2.5 Correct Use of Cleaning Agents

2.6 Mechanical Ventilation System

Mechanical ventilation systems should be: -

(a) Properly maintained to ensure maximum efficiency and optimal operating

2.8 Performance-Based Contracts

III User Education

3.1 Persuading Users to do their Part

In order to be effective in persuading people to do their part, a message has to be

3.2 Message Design

(a) Simple and uncluttered

(b) Jargon, big words and long sentences should be avoided.

(a) Humour can be successfully tapped through cartoon characterizations of

3.3 Message Placement

Generally, stickers should be used if:

(a) The main purpose of user education is to address specific behavioural

(b) Subtlety is preferred

For display, stickers should be:

(a) Made of vinyl material, rather than paper.

Posters should only be used when