Bo (Bromann) Nielsen

3200 West Riverdale Road Slate River, Ontario, Canada P7J 0K2 E-mail: bnielsen@confederationc.on.ca Home Phone: 1-807-473-1149 Cell Phone: 1-807-620-9915

Resume
EDUCATION
Present Confederation College, Certificate, Aboriginal Canadian Relations Certificate Aboriginal Culture & History Constitution & Charter of Rights and Freedoms Treaty Rights & Human Rights of Aboriginal Peoples Federal & Provincial Legislation Confederation College, Diploma, Human Resources Management Performance Appraisals Training & Time Management Law (Tort/Contract), Labour Law (Grievances), & Human Rights in the workplace Business Communication, Business Plans, & Marketing Costing & Accounting Reward, Benefit & Compensation Systems (Planning, implementing and maintaining) Managerial Accounting, & Corporate Finance International and Domestic Strategic Human Resource Planning & Management Recruitment, Selection (Myers-Briggs), Training, & Deployment Pay Equity & Employment Equity (incl. 1st Nations Aspect) Negotiation & Arbitration Descriptive Statistics Confederation College, Diploma, Apprenticeship Program Customer Service & Care Contact Center Information Technology Ministry of Education Gr., Diploma, Teaching VR Distant Learning Electronic Classroom University of Copenhagen, Bachelor, Computer Science (Sociology Minor) Procedure Programming (Pascal) Pointer Programming & Memory Management Automation & Artificial Intelligence Operating System Kernel Programming (assembler, Fortran) Compiler Development (Pascal) Group behaviour Demographic Statistics

2013

2008

1998

1987

RELEVANT PROFESSION AL EXPERIENCE

2012 - 2013 Human Resource Assistant (Placement). Sioux Lookout Meno Ya Win Health Center, Sioux Lookout, Ontario Recruitment: References, Interviewing, Selection, Orientation, Deployment. Development: BDI Questionnaires, Applicant Tests (Dr. Thomas PPA) Research: Arbitration precedent, Policy and Collective Contract language, Recruitment Agencies

Promotion: Job Fair, Years of Service Recognition, Organizational Accreditation 2007 - 2010 Premium Technical Support & Supervisor. Teleperformance Canada, Canada, Thunder Bay, Ontario Top Tier Tailored Service for out-of-support-boundaries-issues Maintaining communication with customers for the duration of issues Maintaining communication between the end customer and the dispatch office to ensure final resolutions Troubleshooting on-going issues after maintenance office had completed their portion of repairing the customers issues. Consultant & Supervisor. MCCI Canada, Canada, Thunder Bay, Ontario Hands-On Customer Care Troubleshooting & determining issue Referring customers when needed Mentoring, supporting & assisting entry level consultant Monitoring of maintenance Issues Deescalate & reassure irate customers Follow-Up issues to completion. Contract Based Positions. Canada, Thunder Bay, Ontario Technical Support, Web Designer & Trainer. Computer Communication Consult Contract Based Assignments Distant Learning/Virtual Classroom Remote Systems Administration (NT & W2K) Remote Portal/Web Interface Development & Maintenance (ASP/PHP & MDB/SQL) Remote Surveillance (DVR, Streaming Media) Website Developer. What's Up Thunder Bay Assisted in Planning Designing & Developing The Portal (Java & Flash). Receptionist, ISP Help Desk, ISP Administrator. Starlink Communication & Consulting Provided Customer Care at The Counter Provided Technical Support over The Phone Monitored & Maintained Servers, Switches & Routers Monitored & Maintained Portmasters & Modems. 1996 - 1999 Systems Administrator/IT Manager, Webmaster, Teacher. The Technical College of Nuuk, Greenland, Nuuk, Kitaa On Site Network Administration (Novell + NT) & IT Management Monitored & Maintained Servers & Workstations Monitored & Maintained Switches & Routers Conducted IT Courses Taught Classes IT Consultant. Office Depot of Greenland, Greenland, Nuuk, Kitaa Production, Sales & Support Contract Based Network Administration/Management Systems Operator & Programmer. Danish Meteorological Institute (DMI), Denmark, Kbenhavn, Sjlland Scheduling Mainframe Plot weather charts

2005 - 2007

2000 - 2004

1992 - 1996

1987 - 1992

Performing rollout & rollback

LICENSES AND CERTIFICATI ON

2011 Workplace Safety & Insurance Board Certification CERT ID: E87463 (Part I Certificate) Microsoft Certified Systems Engineer & Trainer (MCSE/MCT) Application Interfaces Operating Systems Backup & Security Intra & Inter networking Maintenance, Upgrading, and Acquisition

1999

AWARDS
2007 Service Of Excellence ~ Verizon Ambassador Membership Commitment to Outstanding Customer Service & Extraordinary Efforts to Exceed Expectations.

REFERENCES

Available upon request.