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2. PREREQUISITES : None 3. COURSE DESCRIPTION: The goal is to provide F&B Service staff with an understanding of worldclass Food and Beverage Service Operation. 4. CONTENT : (Major Headings) This course provides a basic understanding of Food & Beverage Service Operation with quality service as measured by customer expectations, effective and efficient usage of resources, application of technology for transaction management, understanding of service mise-en-place, and dynamics of food and beverage service in a variety of dining environments. 5. GENERAL COURSE OBJECTIVES :
Upon successful completion of the course, the employee will be able to a) Demonstrate appropriate service behaviors for a variety of guest types. b) Understand the concept and techniques of good service and demonstrate the skill acquired. c) Manage space and capacity, including use of reservations systems. d) Program point-of-sale technology for service. e) Understand the scope and usage of service mis en place. f) Participate in the operation and execution of in-room dining service. g) Participate in the operation and execution of banquet dining service. h) Participate in the operation and execution of restaurant dining service. i) Provide responsible service of alcoholic and non-alcoholic beverages.
NB: At the end of course an exam will be conducted. Evaluation and certificate.