51619 ZSM TRACKER PENDANCY TILL 16 May 13 Row Labels Count of FINAL RESOULUTION Closed 53 Closed 53 FAM 149

Booster required 3 Capacity Addition 1 Height Increment required. 7 High Gain Antenna Required 7 IBS Required 2 New Site Planned. 22 New Site Required. 64 Repeater Required 7 Sector Addition Required 27 Site Locked 3 Site need to be unlocked 2 Site Relocation Pending. 4 Open 86 BSS Team 5 Customer Appointment 7 GPRS TEAM 1 Optimization Pending 13 Survey pending 57 Under observation 1 Switch Team 1 karnataka Roaming issue 1 Retailer Number 71 Retailer Number 71 Count of Status Column Labels Row Labels > 10 Days 1-5 Days 5-10 Days Grand Total FAM 140 4 5 149 New Site Required. 58 3 3 64 Sector Addition Required 27 27 New Site Planned. 21 1 22 High Gain Antenna Required 7 7 Height Increment required. 7 7 Repeater Required 7 7 Site Relocation Pending. 4 4 Site Locked 2 1 3 Booster required 3 3 IBS Required 2 2 Site need to be unlocked 1 1 2 Capacity Addition 1 1 Open 38 33 15 86 Survey pending 15 30 12 57 Optimization Pending 12 1 13

Customer Appointment BSS Team Switch Team karnataka Roaming issue GPRS TEAM Under observation Grand Total Count of Cluster Row Labels Subodh Kumar Sudhir Goyal Sujay Lande Gajanan Sanjay Mhatre Nikhil Vinay Nikam Himani Handoo Suresh Lokhande Hemant Joshi Baban Grand Total

7 3 1

1 1

1 178 Column Labels Kolhapur 21 16 13 37 1 20

7 5 1 1 1 1 235

Nanded Pune NSC Aurangabad

10

21

16

13

10

Total Complaint Received Duplicate Complaint Call made to customer Customer not respondinh / NCT Survey WIP RF Team Revert Pending Network issue resolved Cumulative open Cumulative Resolved

17-Apr 14 1 14 1 5 0 7 5 7

18-Apr 9 0 9 1 5 0 3 5 3

19-Apr 8 0 8 0 5 0 3 5 3

20-Apr 6 0 6 1 1 0 4 1 4

Vasai Pune Jalgaon Amravati Nashik Solapur Nagpur Grand Total 21 16 13 10 4 4 4 4 3 3 3 3 3 3 2 2 1 1 4 4 3 3 3 2 1 80

51619 ZSM Tracker daily Dashboard

##### ##### 4 3 0 0 4 3 1 0 1 0 0 0 2 3 1 0 2 3 23-Apr 9 0 9 0 6 0 3 6 3 24-Apr 25-Apr 16 11 0 0 16 11 0 0 6 9 0 0 10 2 6 9 10 2 26-Apr 11 1 11 1 5 0 4 5 4 27-Apr 1 0 1 0 1 0 0 1 0 28-Apr 6 1 4 1 4 0 1 4 1 29-Apr ##### 17 0 0 0 17 0 0 0 9 0 0 0 8 0 9 0 8 0 1-May 8 0 8 0 1 0 7 1 7

2-May 7 0 7 0 4 0 3 4 3

3-May 15 0 15 0 12 0 3 12 3

4-May 12 0 12 0 5 0 7 5 7

5-May 2 0 2 0 2 0 0 2 0

6-May 15 0 15 0 9 0 6 9 6

7-May 10 0 10 0 8 0 2 8 2

8-May 15 1 15 1 10 0 4 10 4

9-May 16 1 16 1 8 0 7 8 7

10-May 7 0 7 0 3 0 4 3 4

11-May 7 0 7 0 6 0 1 6 1

12-May 4 0 4 0 0 0 0 4 0

13-May 14 0 14 0 6 0 8 6 8

14-May 18 1 18 1 11 0 6 11 6

15-May 11 1 10 1 10 0 0 10 0

16-May 15 0 15 0 8 0 7 8 7

17-May 10 0 10 0 6 0 4 6 4

sr

Mobile

Date & time

Aging

Emploe Name

ZSM MAIL ID

125 223 236 237 247 248 266 281 285 326 328 329 335 337 338 350

9890177832 9890209524 9890649626 9890115099 9890032599 9890032599 9890244897 9860219506 9975561153 9766549225 9890033874 9890033874 9860219506 9960049432 9766549225 9960049432

15-Mar-13 6-May-13 7-May-13 7-May-13 8-May-13 8-May-13 9-May-13 11-May-13 12-May-13 15-May-13 15-May-13 15-May-13 15-May-13 16-May-13 16-May-13 16-May-13

> 10 Days > 10 Days 5-10 Days 5-10 Days 5-10 Days 5-10 Days 5-10 Days 5-10 Days 1-5 Days 1-5 Days 1-5 Days 1-5 Days 1-5 Days 1-5 Days 1-5 Days 1-5 Days

Sameer Shaikh Himanshu Jain Pranay Kumar Vikas Sawant Ravi Kannolly Ravi Kannolly Bhaskar Talhar Akbar Pasha Musheer Khan Rohit Goja Nikhil Devang Nikhil Devang Akbar Pasha Irfan Shaikh Rohit Goja Irfan Shaikh

Sambha.Kotrire@in.airtel.com HimanshuJain666@gmail.com pranay1.kumar@in.airtel.com NA Ravikumar.kannolly@in.airtel.com Ravikumar.kannolly@in.airtel.com Bhaskar.Talhar@in.airtel.com Akbar.pasha@in.airtel.com Mesheer.khan@in.airtel.com Rohit.goja@in.airtel.com Nikhil.Devang@in.airtel.com Nikhil.Devang@in.airtel.com Akbar.pasha@in.airtel.com shaikh.irfan@in.airtel.com Rohit.goja@in.airtel.com shaikh.irfan@in.airtel.com

address

Area CITY Cluster Local RD ContactApointment no Issue Contacted Date At post-Kallali Kallali Tal-Kandhar Dist-Nanded 9970470823 3/15/2013 11:44:00 AM:Contacted Nanded Nanded Customer Facing indoor/ Outdoor Network Issue Weak Signal At Post Potada Naygaon MotadaNanded Tal Naygaon Dist Nanded 9860637435 Ashok 07 May 2013 12:24 PM Customer facing coverge issue Nanded At Post Ashthi Ashthi Tal Hatgaon Dist Nanded 08 May 2013 10:29 AM Customer facing coverge fluc Hatgaon Nanded 9970398443 Ajay At Post Ashthi Ashthi Tal Hatgaon Dist Nanded 08 May 2013 10:34 AM Customer facing Coverge fluct Hatgaon Nanded 9096282480 Ajay / 9970398443 At post Anegaon Anegaon Tal Deglur Dist Nanded 9860637395 09 May 2013 4:43 PM Customer facing indoor coverg Deglur Nanded At post rankapur Bigalwadi bigalwadi tal deglur dist nanded 9860637395 09 May 2013 4:43 PM Customer facing indoor coverg Deglur Nanded Jay corporation MIDCltd Sipta Steel Division A 3 MIDC 9822987755/92257526852 Nanded 09 May 2013 6:30 PM Customer facing covere issue e Nanded Nanded At post-Chudawa,Tal-purna,Dist-Parbhani Chudwa Parbhani Nanded 9730324783 11 May 2013:11:43 AM:Customer getting full coverag At Post Ganga Ahmadpur Hipparga Tal Ahmadpur Dist Latur 9860194542/9970373094 12 May 2013 10:08 AM Customer facing indoor cover Latur Nanded LIC coloneylatur Near RajivLatur Gandhi Chowk Nanded behind9766549225 Guru Hotel Tal Latur Dist 15 Latur May 2013 10:10 AM Customer facing indoor cover Sushila DeviLatur DheshmukLatur Nagar Old Ausa Nanded Road Tal 9561219624/9096831611 latur Dist Latur 15 May 2013 1:34 PM Customer facing indoor coverg vaibhav nagar Latur latur Latur Nanded Alsam shaikh 15 May 2013 1:37 PM Customer facing indoor coverg At post purna Purna opp Railway Parbhani station Nanded Tal Purna9730324783 Dist Parbhani Nabin Ahmed 15 May 2013 5:17 PM Customer facing indoor coverg At Anandwadi Umri Post Umri Parbhani Tal parbhani Nanded 9850577987 sameer 16 May 2013 10:03 AM Customer facing indoor cover At post pegarvan Parbhani near pokharni Parbhani Tal Nanded parbhani 9766549225 Dist Parbhani 16 May 2013 1:38 PM Customer facing indoor coverg At post Pokharni Pokharni ,Pokharni Parbhani Phata Tulja Nanded Bhawani 9960758583 Medical Tal sakhre parbhani 17 Dist May Parbhani 2013 10:48 AM Customer facing indoor cover

Network RF Survey Signal remarks level at RX outdoor(Ideal/Dedicated) Quality at Outdoor Current Serving Signal Cell id level Outdoor in RX Indoor(Ideal/Dedicated) Quality in indoor Current Serving Lat Cell id Indoor Long

-75dbm/-78dbm -75dbm/-78dbm 0 39337 -98dbm/-102dbm 2 39337 18.76032 77.29849 PM Customer facing coverge -82dbm/-90dbm issue everywhere 3 7588 -90dbm/-96dbm 2 7588 18.86603 77.60742 9 AM Customer facing coverge fluctuating issue everywhere AM Customer facing Coverge fluctuating issue evevrywhere PM Customer facing indoor _-72dbm/-75dbm coverge issue only 0 59002 83dbm/87dbm 1 59002 18.33924 77.44805 PM Customer facing indoor 83dbm/88dbm coverge issue only 2 1026 96dbm/98dbm 4 1026 18.30631 77.47984 PM Customer facing covere issue everywhere 3 AM:Customer getting full coverage issue.But if he called another person,B party peron not getting voice,Mins one way speech issue. AM Customer facing indoor coverege issue ,coverge fluctuating AM Customer facing indoor coverge issue, and indoor gprs not work PM Customer facing indoor coverge issue PM Customer facing indoor coverge issue only PM Customer facing indoor coverge issue AM Customer facing indoor coverge fluctuating issue PM Customer facing indoor coverge issue only AM Customer facing indoor coverge issue

Resolution

Status

FINAL RESOULUTION Pending with Received dateRECEIVED TIME Indus Ref Id

Status

Final Status

Weak indoor coverage issue, Optimization pendingOpen Optimization RF Pending NSN Antenna down tilting "V-Clamp" not present. RF Optimization done issue resolved Open Optimization RFPending NSN Open for Survey Open RF NSN Survey pending Open for Survey Open RF NSN Survey pending Open for Survey Open RF NSN Survey pending nera by site is 3.5 km Open away Survey pending RF NSN Open for Survey Open RF NSN Survey pending Open For Survey Open Survey pending RF NSN Open For Survey Open Survey pending RF NSN Open for Survey open Survey Pending RF NSN Open for Survey open Survey Pending RF NSN Open for Survey open Survey Pending RF NSN Open for Survey open Survey Pending RF NSN Open for Survey open Survey Pending RF NSN Open for Survey open Survey Pending RF NSN Open for Survey open Survey Pending RF NSN

Network IssueRF Engg Name TSG

SLA Remarks Sudhir Goyal Out Of SLA Sudhir Goyal Within SLA Sudhir Goyal Within SLA Sudhir Goyal Within SLA Sudhir Goyal Within SLA Sudhir Goyal Within SLA Sudhir Goyal Within SLA Sudhir Goyal Within SLA Sudhir Goyal Within SLA Sudhir Goyal Within SLA Sudhir Goyal Within SLA Sudhir Goyal Within SLA Sudhir Goyal Within SLA Sudhir Goyal Within SLA Sudhir Goyal Within SLA Sudhir Goyal Within SLA