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INDEX BSNL ASPIRATION Why should you choose BSNL Mobile? BSNLs FACILITIES TO CUSTOMERS DO YOU KNOW THE CURRENT PREPAID MOBILE PLANS? GET TARIFF/USAGE DETAILS ON YOUR OWN STVs (Boosters) activation through SMS to 53733 KNOW YOUR DATA USAGE WHY STAND IN A QUEUE? ONLINE BILL PAYMENT, HASSLE FREE NOW! Choose Your Mobile Number GSM POSTPAID & PREPAID CURRENT PLANS Prepaid Plans: Life Time Second Minute General Anbu Jodi Student Special Jaijawan Roam Free New Nesam Special Postpaid Plans: Plan-99 Plan-175 Plan-225 Plan-325 Plan-525 Plan-725 Plan-1500 ISD Tariff Table Mobile Prepaid Topups & Usage Value Cost of dummy SIM Closed User Group (CUG) facility in Prepaid Mobile services Procedure for deletion/readmission of CUG is revised Special Tariff Vouchers (Boosters) - Groups Conditions for Multiple Use of Boosters (STVs) Old Plans Tariff Details (Saral Anant, Per Second, Per Minute Plans) GSM PCO Tariff
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INDEX 2G & 3G DATA PLANS, TARIFF STRUCTURE & STVs GPRS/EDGE tariff applicable to 2G Data Card and Voice plans 3G Data Prepaid Plans Tariff 3G Data Postpaid Plans Tariff 2G/3G Data Plans for Pantel I-Pad Data Plans Reverse Bundling Scheme for 3G tablets sold under by the approved vendors CDMA Plans & Tariff BSNL Pariwar CDMA Promotional Plan BSNL Joy CDMA Promotional Plan Existing Prepaid Plans of CDMA Promotional Offers under Prepaid CDMA Top-up Services Base Plan - CDMA Special Tariff Vouchers CDMA DATA STV in CDMA Topup Vouchers in CDMA Wi-Max Services Wi-Max Postpaid tariff GSM Mobile Value Added Services Express your heart through BSNL Tunes BSNL Name Tunes WATCH TV CHANNELS, VIDEOS ON THE MOVE ! YOUR MOBILE IS NOW MOBILE TV ! BSNL Bharatberry Services Unified Messaging Service on BSNL Mobile General Terms used in mobile services Blackout Days Blackberry Tariff Structures Current Affairs in GSM Mobile Telecom Consumer Charter of BSNL Contact Numbers of Circle Marketing Cell Back cover
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A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work - he is the purpose of it. We are not doing him a favour by serving him. He is doing us a favour by giving us the opportunity to serve him.
Mahatma Gandhi
BSNLs ASPIRATION
To be the leading Telecom Service Provider in India with global presence.
Index
To create a customer focused organization with excellence in sales, marketing and customer care. To leverage technology to provide affordable and innovative products/services across customer segments To provide a conducive work environment with strong focus on performance To establish efficient business processes enabled by IT
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Index
All major towns and cities are covered through our network All major national and state highways are covered National and International SMS facility International roaming available for more than 300 networks across the world. The facility of one number roaming across the country Appropriate and reasonable tariff packages to suit every pocket Absolute transparency in billing. All regular features of cellular telephony, such as SMS as well as advanced features like MMS are available. 24 Hour helpline all across the country. The only Mobile service available throughout the country including Jammu and Kashmir and North Eastern states like Arunachal Pradesh, Nagaland and Mizoram.
Call conferencing
Friend and Family Talk
Call waiting and Call holding facility Unified Messaging Services: This provides Voice mail, FAX, e-mail, text to voice services on your mobile phone.
So stay in touch with your nears and dears by means you like the most. Wireless Application Protocol (WAP): Surf WAP enabled websites on Internet using this service.
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FACILITIES TO CUSTOMERS
Index
BSNL is offering plenty of facilities to its customers. Answers for the day-to-day queries, plan change, activation of various STVs of their own etc. are detailed here for the benefit and use of customers. DO YOU KNOW THE CURRENT PREPAID MOBILE PLANS? You may like to know the prepaid mobile plans and its tariff that are currently available. You can simply send SMS with the following Key Words to 53733 and know the details. Plan /Tariff Details To know about the current prepaid mobile plans available To know about the Life Time plan To know about the Second plan To know about the Minute plan To know about the Anbu Jodi Special plan To know about the Student Special plan To know about the Nesam Special plan To know about the Jai-Jawan plan To know about the Roamfree plan To know about 3G Data Plan To know about 2G Pan Tel plan Plan voucher 32 To know about 3G Pan Tel plan Plan voucher 52 Key Word PLAN PLANLIFETIME PLANSECOND PLANMINUTE PLANANBUJODI PLANSTUDENT SPECIAL PLANNESAM SPECIAL PLANJAIJAWAN PLANROAMFREE 3GDATA 2GPTPL 3GPTPL
SMS format : PLAN<PLAN NAME> TO 53733 e.g. : PLANNESAMSPECIAL to get the plan details of Nesam Special plan. Index GET TARIFF/USAGE DETAILS ON YOUR OWN. There are certain facilities/information which can be activated/obtained by you sending SMS TO 53733 with the following key words or to get the details in your mobile. The Key Words are as follows: Service in which applicable Postpaid Prepaid
Facility/Information To get Post paid Usage Charges To get Previous Month Bill Amount Plan Activation to Blackberry Services Plan To check GPRS Account Balance To check GPRS Account Balance Activation of Friends & Family with one Land Line Number (Note-1) Activation of Friends & Family with Land Line and/or Mobile Number (Note-2) Modification FFE number (not for FFL) Charge @ Rs.5/per number per modification To get details of available STV Vouchers for SMS To get details of available STV Vouchers for Voice Calls To get details of available STV Vouchers for GPRS To get details of available STV Vouchers for Data Card
Key Word AMT BILL BISL/BISS/BISR Data2G Data3G FFL FFE FFM STVSMS STVVOICE STVGPRS STVDATA
Prepaid
Prepaid
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Facility/Information Prepaid Prepaid/ Postpaid Postpaid Prepaid Prepaid Prepaid Prepaid Prepaid SMS to 51123 3G DATA Usage Check through data card SIM/iPad To know the operators of the country on International Roaming To register email id for getting post paid invoices To know the last call details like Date, Type, Charge, Balance, Number and Duration To know the last five calls details like Date, Type, Charge, Balance, Number and Duration Choose your normal Mobile Number through SMS option. (xxxxx denotes any 3 to 5 ending digit of mobile number) For reservation of GSM Mobile Number If ex-member of the CUG wants to rejoin the group To install Bharatberry (Push Mail Client & PIM Sync) in mobile Handsets
Key Word DATA3G<space>mobil e number of the DATA Card / iPAD IR<space>COUNTRY NAME EMAIL<space>Mail_ID LAST LAST FIVE NLIST XXXXX CONF<Number Chosen> CUG <SPACE> CUG ID (IN 5 DGITS) SUB BB
Do you know the easy way of activation of Plan Voucher (PV) through SMS to 53733? PV & PCV Details PV Rs.97 (for Student Special Plan) PV Rs.81 (for Anbujodi Plan) PV Rs. 29 (New Nesam Special 30 Days Validity) PV Rs. 87 (New Nesam Special 90 Days Validity) PV Rs. 174 (New Nesam Special 180 Days Validity) Easy way of Prepaid Plan Change through SMS to 53733: For the plans Second Minute New General Student Special Anbu Jodi New Nesam Special Roam Free SMS Key word MSEC MMINUTE MGEN MSTUDENT MANBU MNESAMSPL MROAM SMS Key word CONTINUE NESAMSPL30 NESAMSPL90 NESAMSPL180
Easy way of Postpaid Plan Change through SMS to 53733: For the plans Get Changed to the Postpaid Voice Plan Get the confirmation for change of post paid plan SMS Key word CHG <SPACE> <OLD PLAN NAME> <SPACE>NEW PLAN NAME> PLANXXXY
Index
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Index
Just dial the USSD Code and press Call Button in your mobile handset toget the following information.
Sl. No. 1 2 3 4 5 6 7 8 Details To know the Name of the plan, its validity and balance available To know the details of the booster of the Group 1, 2 & 3 To Know the details of the ISD Boosters used To know the data balance in ipad plan To know the Mobile Number of SIM in the Mobile Hand set To know IMSI To know the USSD service activated To know IMEI Code *123# *124# *124*2# *124*1# *888# *999# *456*00# *#06# Index
(Note: For conditions of use of multiple boosters please refer to the inner pages where the detailed information is given)
Key word for activation through SMS to 53733 VOICE28
Validity in Days
28
Local/STD Rs.1.00/3minutes (On-NetBSNL N/W) and Rs.1.20 / 3 minutes OffNet (Other N/W) Local Calls to any network @ 1p/2Second (For select plans currently available and Nesam plans) Local & STD calls On net Rs 0.20 /min (2G & 3G) Local On-net (BSNL N/W) Video calls 125 Minutes free Local calls On net @ Rs 0.10/ min Local calls from BSNL Mobile to BSNL Mobile @ 10 p/min, Local calls from BSNL Mobile to Landline/WLL/Other network @ 49p/min Unlimited Local/STD On-Net(BSNL N/W)
30
44
30
VOICE44
47 57 65
30 30 30
99
30
VOICE99
164
VOICE164
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290
Local Call Charges: i) To BSNL Mobile network @ Re.0.10/min ii) To landline/Wll/BSNL network @ Re.0.49/min To other network (LL/WLL/Mobile) @ Re.0.49/min
90
VOICE290
Unlimited Local On-net (BSNL N/W) Unlimited Local/STD on net (BSNL network) (2G & 3G) Unlimikted Local On-net (BSNL N/W) Unlimited Local On-net (BSNL N/W) On-net SMS @ 1P/SMS & Local/National Off-net SMS @10p/SMS On-net SMS @ 1P/SMS &Local/National Off-net SMS @10p/SMS On-net SMS @ 1P/SMS & Local/National Off-net SMS @10p/SMS a)Local/National On-net SMS: 100 SMS per day FREE & b) Local/National Off-net SMS: 12p/SMS* On-net SMS @ 1P/SMS & Local/National Off-net SMS @10p/SMS a)Local/National On-net SMS: 100 SMS per day FREE & b) Local/National Off-net SMS: 12p/SMS* 100MB GPRS usage for 1 day 200MB GPRS usage 500 MB GPRS usage for 30 days 1250 MB GPRS usage for 30 days 2000 MB GPRS/EDGE usage for 30 days 10GB GPRS usage for 30 days 8GB GPRS usage for 90 days
30 30 90 90 7
SMS12
21
15
SMS21
33
30
SMS33
36
15
SMS36
54
60
SMS54
56
30
SMS56
1 3 30 30 30 30 90
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13
SMS Combo Voucher 50 SMS Free plus Rs.5 Usage Value (50 to 100 SMS per day SMS Charges as per plan. Beyond 100 SMS, 50p/SMS or SMS charge as per plan whichever is more is applicable. Both Local and National SMS).
COMBO13
62
All features Combo STV (2G only) 100 local SMS plus 50MB Data + Rs.25 Usage Value. Voice Combo Voucher Local any network @ 30p/Min plus usage value Rs.20 Voice Combo Voucher STD any network 35p/Min plus Usage Value Rs.30 Voice Combo Voucher Local/STD any network 35p plus Usage Value Rs.40
COMBO62
71
30
COMBO71
169
30
COMBO169
219
45
COMBO219
Prepaid Blackberry Plans with STVs of 7 / 90 / 180 days validity can be activated by sending SMS message to 53733
S.No 1 2 3 4 BIS Lite BIS social BIS-C BIS regular Validity in days - 7 Name of Plan MRP Rs. 89 88 109 276 Validity in days - 90 1 2 3 4 1 2 3 4 BIS Lite BIS social BIS-C BIS regular BIS Lite BIS social BIS-C BIS regular 939 938 1213 3144 Validity in days - 180 1865 1864 2427 5956 BISL939 BISS938 BISC1213 BISR3144 BISL1865 BISS1864 BISC2427 BISR5956 Format for sending SMS. BISL91 BISS88 BISC109 BISR276
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KNOW YOUR DATA USAGE Index 3G Data customers can get the data usage by sending SMS either from his Data Card or ipad, if they support SMS facility, or, from their BSNL or any other Operator mobile numbers by sending SMS, as detailed below: Instrument from where SMS to be sent SMS keyword Remarks SMS is to be given. to From DATACARD / DATA3G 53733 Free IPAD Press call/ From IPAD *124*1# Enter button DATA3G<space>mobile number From BSNL mobile of the DATA CARD/ iPAD in 10 53733 Free number digit DATA3G<space>mobile number Chargeable as per the From mobile number of of the DATA CARD/ iPAD in 10 9442253733 customers plan with any operator digit his operator Customer need not remove the SIM from Data Card/ iPAD and put it in his mobile/ iphone to check the usage. WHY STAND IN A QUEUE? ONLINE BILL PAYMENT, HASSLE FREE NOW! Pay bills online: You can avail online payment facility logging on to our web: www.bsnl.co.in you can view the latest bills and pay them online. You can get duplicate bill online for any mobile post-paid connection. Mobile prepaid online recharge, top-up and flexi-top-up are also available.
General/Corporate Customers of BSNL can access these features by following three simple steps, viz. Register, Add a Phone account and view & pay bills online. Quick Pay facility is also available without registration process.
Index
Index
Sl.No. 1 2 3 4 5 6 7 8 9
Name of the
Only three type of vouchers viz. Plan vouchers, Top up vouchers and Special Tariff Vouchers are made available through C-TOP UP ( and through SMS wherever applicable) in TN LSA. Plan Vouchers: PV is renamed as Plan Voucher which is used for enrolling a customer into a plan and extending the plan validity. Top-up Vouchers will offer only monetary value in rupees and nil validity. Special Tariff Vouchers - STVs: Boosters are named as Special Tariff Vouchers which are attached to different plans, tariff for different items and validity period of maximum 90 days.
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3 4
5 6 7 8
9 10 11 12 13
14
15
16
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Sl. No.
17
18
19
20 21
Note
Description National Roaming: SMS Local Rs./SMS SMS National Rs./SMS International SMS Rs./SMS Incoming SMS Non P2P SMS (Home LSA/Roaming)(Rs./SMS Premium Non-P2P SMS Video Calls Rs./Min Local On-net (BSNL) Local Off-net (Non-BSNL) STD On-net (BSNL) STD Off-net (Non-BSNL) Incoming Call GPRS Charges Usage Charges per 10KB in Rs. Usage Charges per 10 KB in Rs. (while Roaming) MMS Charges Local / National P2P (Rate per MMS in Rs.) (Home LSA/While Roaming) International (Rate per MMS in Rs.) (Home LSA/while Roaming) M2P (Downloader to pay) (Home LSA/while Roaming) Miscellaneous Charges: Voice Mail Facility Recording Retrieval CLIP Call Waiting/Call Hold Call Forwarding (within same LSA only) SIM replacement Charge in Rs. CUG Tariff in Rs. 0-25 26-249 250-599 600-999 >999 Calls within the CUG free.
Tariff Details 1.50 1.50 5.00 NIL 2.00 As determined by Content Provider. 2.00 2.00 2.00 2.00 1.00 0.02 0.02 3.00 8.00 As determined by the content provider.
Free Outgoing Charges Free Free Normal Call Charges 100/159 Local 80 60 60 60 60
* Life time validity of plan - Life Time Validity means the License Period of the Operator. The License Period for Cellular Services of BSNL is 20 years w. e. f. 29.02.2000. However, the License is understood to be renewable further on its expiry. (Note: To continue the lifetime plan the recharge conditions specified along with the plan should be fulfilled)
^Freebies are to be consumed within 30 days from the date of activation of Plan Voucher.
.Financial
Implications:
100 100 200 208 300 312 400 416 500 520 1000 1040
Assumptions
1. Traffic pattern (only voice calls within LSA) has been taken as per TRAI guideline for the above minutes usage: Mobile to Mobile No. of Calls per 100 Minutes Local Calls BSNL 28 Non-BSNL 31 BSNL 6 STD Calls Non-BSNL 8 Mobile to Fixed Local Calls BSNL 15 Non-BSNL 5 STD Calls NonBSNL BSNL 5 7
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Sl. No. 1 2 3 4 5 6
MRP of TopUp(s) in Rs. 10 20 30 & 40 50,60,70,80 & 90 100 to 220 (in multiples of 10) 230 to 5500
STVs which are applicable to Lifetime/Saral Anant Plan to get Second plan or Minute plan tariff as detailed below:Sl.No 1 2 3 4(i) a b c d 4(ii) 5 Particulars MRP of STV (Incl Of S.Tax) Free usage in Rs. Tariff Validity O/G Call charges( Home LSA) Local On-Net Local Off-Net STD On-Net STD Off-Net Call charges while in National Roaming All other charges as per plan Second Plan 23 Nil 90 days 1.2p/sec 1.5p/sec 1.5p/sec 1.5p/sec Second plan Second plan Minute Plan 22 Nil 90 Days 60p/Min 70p/Min 60p/Min 70p/Min Minute Plan Minute Plan
Index
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Description
Name of the Prepaid Plan Start-Up Kit (SUK) Normal SIM Price in Rs. (including Service Tax) USIM Price in Rs.(including Service Tax) Validity in Days Bonus Validity in Days Plan Voucher: MRP of Plan Voucher in Rs. Free Usage Allowed with Plan Voucher^ Free Voice Call in seconds On-net (BSNL) Free Voice Call in seconds Off-net (Non-BSNL) Free Video Call Local/STD ON-net(BSNL) Free Data Usage in MB Free P2P SMS in numbers Local National Initial Validity in Days Extension of Plan Validity Migration to other plan Bonus Period in Days: Bonus Period I Bonus Period II Minimum Recharge: Applicability Voice Call Rs./Minute Pulse Rate in Seconds Voice Call Charges: Local - on-net (BSNL) Rs./Second Local Off-net (Non-BSNL) Rs./Second Reduced Call charges on 2 BSNL numbers (Rs./Minute) STD On-net (BSNL) Rs./Second STD Off-net(Non-BSNL) Rs./Second Reduced Call Charges on 1 BSNL number (Rs./Minute) ISD Call Charges Video Call Charges: Pulse Rate in Seconds Video Local On-net (BSNL) Rs./Second Video Local Off-net(Non-BSNL) Rs./Second Video STD on-net (BSNL) Rs./Second Video STD off-net(Non-BSNL) Rs./Second SMS Charges: Local Rs./SMS National Rs./SMS International SMS Rs./SMS Delivery Report Missed Call Alert National Roaming: Voice Call: Rs./Minute Local on-net (BSNL) Local - Off-net (Non-BSNL) STD on-net (BSNL) STD - Off-net (Non-BSNL) Incoming Call
Tariff Details
Second Plan 20 59 7 15 42 1200 600 NIL NIL NIL NIL 180 Through Plan Voucher Through Plan Voucher 15 165 Not applicable 2G&3G Second 0.012 0.015 0.50 0.012 0.015 Not Applicable Refer the ISD Tariff Table Second 0.04 0.04 0.04 0.04 0.80 1.20 5.00 Free Free
3 4
5 6 7 8
9 10 11 12 13
14
15
16
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Sl.No.
Description National Roaming: SMS Local Rs./SMS SMS National Rs./SMS International SMS Rs./SMS Incoming SMS Non P2P SMS (Home LSA/Roaming)(Rs./SMS Premium Non-P2P SMS Video Calls Rs./Second Local On-net (BSNL) Local Off-net (Non-BSNL) STD On-net (BSNL) STD Off-net (Non-BSNL) Incoming Call GPRS Charges Usage Charges per 10KB in Rs. Usage Charges per 10 KB in Rs. (while Roaming) MMS Charges Local / National P2P (Rate per MMS in Rs.) (Home LSA/While Roaming) International (Rate per MMS in Rs.) (Home LSA/while Roaming) M2P (Downloader to pay) (Home LSA/while Roaming) Miscellaneous Charges: Voice Mail Facility Recording Retrieval CLIP Call Waiting/Call Hold Call Forwarding (within same LSA only) SIM replacement Charge in Rs. CUG Tariff in Rs. 0-25 26-249 250-599 600-999 >999 Calls within the CUG free.
Tariff Details 1.50 1.50 5.00 NIL 2.00 As determined by Content Provider. 0.05 0.05 0.05 0.05 0.05 0.02 0.02 3.00 8.00 As determined by the content provider.
17
18
19
20 21
Free Outgoing Charges Free Free Normal Call Charges 100/159 Local 80 60 60 60 60
Note
^Freebies are to be consumed within 30 days from the date of activation of Plan Voucher. Financial Implications:
Recharge Worth Rs. 100 200 300 400 500 Minutes of Usage available (Rounded off) 126 252 378 504 631 Assumptions Traffic pattern (only voice calls within LSA) has been taken as per TRAI guideline for the above minutes usage: Mobile to Mobile No. of Calls per 100 Minutes Local Calls BSNL 28 Non-BSNL 31 BSNL 6 STD Calls Non-BSNL 8 Mobile to Fixed Local Calls BSNL 15 Non-BSNL 5 STD Calls NonBSNL BSNL 5 7 1000
1261
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Description
Name of the Prepaid Plan Start-Up Kit (SUK) Normal SIM Price in Rs. (including Service Tax) USIM Price in Rs.(including Service Tax) Validity in Days Bonus Validity in Days Plan Voucher: MRP of Plan Voucher in Rs. Free Usage Allowed with Plan Voucher^ Free Voice Call in minutes On-net (BSNL) Free Voice Call in minutes Off-net (Non-BSNL) Free Video Call Local/STD ON-net(BSNL) Free Data Usage in MB Free P2P SMS in numbers Local National Initial Validity in Days Extension of Plan Validity Migration to other plan Bonus Period in Days: Bonus Period I Bonus Period II Minimum Recharge: Applicability Voice Call Rs./Minute Pulse Rate in Seconds Voice Call Charges: Local - on-net (BSNL) Rs./Minute Local Off-net (Non-BSNL) Rs./Minute Reduced Call charges on 2 BSNL numbers (Rs./Minute) STD On-net (BSNL) Rs./Minute STD Off-net(Non-BSNL) Rs./Minute Reduced Call Charges on 1 BSNL number (Rs./Minute) ISD Call Charges Video Call Charges: Pulse Rate in Seconds Video Local On-net (BSNL) Rs./Minute Video Local Off-net(Non-BSNL) Rs./Minute Video STD on-net (BSNL) Rs./Minute Video STD off-net(Non-BSNL) Rs./Minute SMS Charges: Local Rs./SMS National Rs./SMS International SMS Rs./SMS Delivery Report Missed Call Alert National Roaming: Voice Call: Rs./Minute Local on-net (BSNL) Local - Off-net (Non-BSNL) STD on-net (BSNL) STD - Off-net (Non-BSNL) Incoming Call
Tariff Details
Minute Plan 20 59 7 15 37 20 10 NIL NIL NIL NIL 180 Through Plan Voucher Through Plan Voucher 15 165 Not Applicable 2G&3G 60 0.60 0.70 0.50 0.60 0.70 Not Applicable Refer the ISD Tariff Table 60 2.00 2.00 2.00 2.00 0.80 1.20 5.00 Free Free
3 4
5 6 7 8
9 10 11 12 13
14
15
16
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Sl.No.
17
18
Description National Roaming: SMS Local Rs./SMS SMS National Rs./SMS International SMS Rs./SMS Incoming SMS Non P2P SMS (Home LSA/Roaming)(Rs./SMS Premium Non-P2P SMS Video Calls Rs./Minute Local On-net (BSNL) Local Off-net (Non-BSNL) STD On-net (BSNL) STD Off-net (Non-BSNL) Incoming Call GPRS Charges Usage Charges per 10KB in Rs. Usage Charges per 10 KB in Rs. (while Roaming) MMS Charges Local / National P2P (Rate per MMS in Rs.) (Home LSA/While Roaming) International (Rate per MMS in Rs.) (Home LSA/while Roaming) M2P (Downloader to pay) (Home LSA/while Roaming) Miscellaneous Charges: Voice Mail Facility Recording Retrieval CLIP Call Waiting/Call Hold Call Forwarding (within same LSA only) SIM replacement Charge in Rs. CUG Tariff in Rs. 0-25 26-249 250-599 600-999 >999 Calls within the CUG free.
Tariff Details 1.50 1.50 5.00 NIL 2.00 As determined by Content Provider. 2.00 2.00 2.00 2.00 1.00 0.02 0.02 3.00 8.00 As determined by the content provider.
19
20 21
Free Outgoing Charges Free Free Normal Call Charges 100/159 Local 80 60 60 60 60
Note
^Freebies are to be consumed within 30 days from the date of activation of Plan Voucher.
Financial Implications:
Recharge Worth Rs. Minutes of Usage available (Rounded off) 100 156 200 311 300 467 400 623 500 779 1000 1557
Assumptions
Traffic pattern (only voice calls within LSA) has been taken as per TRAI guideline for the above minutes usage: Mobile to Mobile No. of Calls per 100 Minutes Local Calls BSNL 28 Non-BSNL 31 BSNL 6 STD Calls Non-BSNL 8 Mobile to Fixed Local Calls BSNL 15 Non-BSNL 5 STD Calls NonBSNL BSNL 5 7
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3 4
5 6 7 8
9 10 11 12 13
14
15
16
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Sl. No.
Description National Roaming: SMS Local Rs./SMS SMS National Rs./SMS International SMS Rs./SMS Incoming SMS Non P2P SMS (Home LSA/Roaming)(Rs./SMS Premium Non-P2P SMS Pulse Rate Video Calls Rs./Minute Local On-net (BSNL) Rs. / Minute Local Off-net (Non-BSNL) STD On-net (BSNL) STD Off-net (Non-BSNL) Incoming Call GPRS Charges Usage Charges per 10KB in Rs. Usage Charges per 10 KB in Rs. (while Roaming) MMS Charges Local / National P2P (Rate per MMS in Rs.) (Home LSA/While Roaming) International (Rate per MMS in Rs.) (Home LSA/while Roaming) M2P (Downloader to pay) (Home LSA/while Roaming) Miscellaneous Charges: Voice Mail Facility Recording Retrieval CLIP Call Waiting/Call Hold Call Forwarding (within same LSA only) SIM replacement Charge in Rs. CUG Tariff in Rs. 0-25 26-249 250-599 600-999 >999 Calls within the CUG free.
Tariff Details 1.50 1.50 5.00 NIL 2.00 As determined by Content Provider. 60 Sec. 2.00 2.00 2.00 2.00 1.00 0.02 0.02 3.00 8.00 As determined by the content provider.
17
18
19
20 21
Free Outgoing Charges Free Free Normal Call Charges 100/159 Local 80 60 60 60 60
Note
^Freebies are to be consumed within 30 days from the date of activation of Plan Voucher. *Mobile = GSM & WLL-Mobile ; **Fixed = Landline & WLL-Fixed Financial Implications:
Recharge Worth Rs. 100 200 300 400 500 1000
Minutes of Usage available (Rounded off) 153 307 460 614 767 1535 Assumptions 2. Traffic pattern (only voice calls within LSA) has been taken as per TRAI guideline for the above minutes of usage: (Freebies are not taken into account)
No. of Calls per 100 Minutes Mobile to Mobile Local Calls STD Calls BSNL 28 Non-BSNL 31 BSNL 6 Non-BSNL 8 Mobile to Fixed Local Calls STD Calls BSNL 15 Non-BSNL 5 BSNL 5 Non-BSNL 7
Index
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Index
3 4
5 6 7 8
9 10 11 12 13
14
15
16
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Sl. No.
17
18
Description National Roaming: SMS Local Rs./SMS SMS National Rs./SMS International SMS Rs./SMS Incoming SMS Non P2P SMS (Home LSA/Roaming)(Rs./SMS Premium Non-P2P SMS Video Calls Rs./Seconds Local On-net (BSNL) Local Off-net (Non-BSNL) STD On-net (BSNL) STD Off-net (Non-BSNL) Incoming Call GPRS Charges Usage Charges per 10KB in Rs. Usage Charges per 10 KB in Rs. (while Roaming) MMS Charges Local / National P2P (Rate per MMS in Rs.) (Home LSA/While Roaming) International (Rate per MMS in Rs.) (Home LSA/while Roaming) M2P (Downloader to pay) (Home LSA/while Roaming) Miscellaneous Charges: Voice Mail Facility Recording Retrieval CLIP Call Waiting/Call Hold Call Forwarding (within same LSA only) SIM replacement Charge in Rs. CUG Tariff in Rs. 0-25 26-249 250-599 600-999 >999 Calls within the CUG free.
Tariff Details 0.85 0.90 5.00 NIL 2.00 As determined by Content Provider. 0.05 0.05 0.05 0.05 0.05 0.02 0.02 3.00 8.00 As determined by the content provider.
19
20 21
Free Outgoing Charges Free Free Normal Call Charges 100/159 Local 80 60 60 60 60
Note
Special Feature: Under this Anbu Jodi Plan Local Voice call to 1 BSNL Fixed / WLL (Fixed/Limited Mobility) number in his/her own name free upto 30 minutes / day. Call charge, beyond these 30 minutes, is normal call charges as applicable. ^Freebies are to be consumed within 30 days from the date of activation of Plan Voucher. *Mobile = GSM & WLL-Mobile ; **Fixed = Landline & WLL-Fixed.
1. Financial Implications:
Recharge Worth Rs. Minutes of Usage available (Rounded off) 100 200 300 400 500 1000
125
250
374
499
624
1248
Assumptions 3. Traffic pattern (only voice calls within LSA) has been taken as per TRAI guideline for the above minutes usage:
Mobile to Mobile No. of Calls per 100 Minutes Local Calls BSNL 28 Non-BSNL 31 STD Calls BSNL 6 Non-BSNL 8 Local Calls BSNL 15 Non-BSNL 5 BSNL 5 Mobile to Fixed STD Calls Non-BSNL 7
Index
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Index
3 4
5 6 7 8
9 10 11 12 13
14
15
16
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Sl. No.
STD - Off-net (Non-BSNL) Incoming Call
Description
Tariff Details
1.50 1.00
SMS Local Rs./SMS SMS National Rs./SMS International SMS Rs./SMS Incoming SMS Non P2P SMS (Home LSA/Roaming)(Rs./SMS Premium Non-P2P SMS Video Calls Rs./Minute Local On-net (BSNL) Local Off-net (Non-BSNL) STD On-net (BSNL) STD Off-net (Non-BSNL) Incoming Call GPRS Charges Usage Charges per 10KB in Rs. Usage Charges per 10 KB in Rs. (while Roaming) MMS Charges Local / National P2P (Rate per MMS in Rs.) (Home LSA/While Roaming) International (Rate per MMS in Rs.) (Home LSA/while Roaming) M2P (Downloader to pay) (Home LSA/while Roaming) Miscellaneous Charges: Voice Mail Facility Recording Retrieval CLIP Call Waiting/Call Hold Call Forwarding (within same LSA only) SIM replacement Charge in Rs. CUG Tariff in Rs. 0-25 26-249 250-599 600-999 >999 Calls within the CUG free.
0.60 0.70 5.00 NIL 2.00 As determined by Content Provider. 2.00 2.00 2.00 2.00 1.00 0.02 0.02 3.00 8.00 As determined by the content provider.
17
18
19
20 21
Free Outgoing Charges Free Free Normal Call Charges 100/159 Local 80 60 60 60 60
Note
Special Feature: Under this Student Special Plan Reduced Call Charges to 5 Friends and Family Local numbers while in home LSA: 3 On-net numbers (BSNL) at 15 paise/Minute and 2 Off-net (Non-BSNL) numbers at 35 paise per minute ^Freebies are to be consumed within 30 days from the date of activation of Plan Voucher. *Mobile=GSM & WLL-Mobile ; **Fixed = Landline & WLL-Fixed
Financial Implications:
Recharge Worth Rs. Minutes of Usage available (Rounded off) 100 170 200 340 300 510 400 680 500 850 1000 1701
Assumptions Traffic pattern (only voice calls within LSA) has been taken as per TRAI guideline for the above minutes usage. Freebies are not taken into account:
Mobile to Mobile No. of Calls per 100 Minutes Local Calls BSNL 28 Non-BSNL 31 BSNL 6 STD Calls Non-BSNL 8 BSNL 15 Mobile to Fixed Local Calls Non-BSNL 5 BSNL 5 STD Calls Non-BSNL 7
Index
25 | P a g e
3 4
5 6 7 8
9 10 11 12 13
14
15
16
26 | P a g e
Sl.No.
Description National Roaming: SMS Local Rs./SMS SMS National Rs./SMS International SMS Rs./SMS Incoming SMS Non P2P SMS (Home LSA/Roaming)(Rs./SMS Premium Non-P2P SMS Video Calls Rs./Minute Local On-net (BSNL) Local Off-net (Non-BSNL) STD On-net (BSNL) STD Off-net (Non-BSNL) Incoming Call GPRS Charges Usage Charges per 10KB in Rs. Usage Charges per 10 KB in Rs. (while Roaming) MMS Charges Local / National P2P (Rate per MMS in Rs.) (Home LSA/While Roaming) International (Rate per MMS in Rs.) (Home LSA/while Roaming) M2P (Downloader to pay) (Home LSA/while Roaming) Miscellaneous Charges: Voice Mail Facility Recording Retrieval CLIP Call Waiting/Call Hold Call Forwarding (within same LSA only) SIM replacement Charge in Rs. CUG Tariff in Rs. 0-25 26-249 250-599 600-999 >999 Calls within the CUG free.
Tariff Details 1.00 1.00 5.00 NIL 2.00 As determined by Content Provider. 0.70 1.00 0.70 1.00 0.70 0.02 0.02 3.00 8.00 As determined by the content provider.
17
18
19
20 21
Free Outgoing Charges Free Free Normal Call Charges 100/159 Local 80 60 60 60 60
Note
Special Feature: Under this Jai Jawan Plan, 20 minutes per day free voice call to 2 BSNL mobile / Fixed / WLL numbers (combined) anywhere in the country while in home LSA / National Roaming. ^Freebies are to be consumed within 30 days from the date of activation of Plan Voucher. Financial Implications: Recharge Worth Rs. 100 200 300 400 500 100 Minutes of Usage available (Rounded off) 154 308 462 616 769 1539 Assumptions 1. Traffic pattern (only voice calls within LSA) has been taken as per TRAI guideline for the above minutes usage: Mobile to Mobile No. of Calls per 100 Minutes Local Calls STD Calls Local Calls Non-BSNL 5 BSNL 5 Mobile to Fixed STD Calls Non-BSNL 7
BSNL Non-BSNL BSNL Non-BSNL BSNL 28 31 6 8 15 For further details log on to www.tamilnadu.bsnl.co.in or call Toll free: 1503
Index
27 | P a g e
3 4
5 6 7 8
9 10 11 12 13
14
15
16
28 | P a g e
Sl. No.
17
18
Description SMS Local Rs./SMS SMS National Rs./SMS International SMS Rs./SMS Incoming SMS Non P2P SMS (Home LSA/Roaming)(Rs./SMS Premium Non-P2P SMS Video Calls Rs./Second Local On-net (BSNL) Local Off-net (Non-BSNL) STD On-net (BSNL) STD Off-net (Non-BSNL) Incoming Call GPRS Charges Usage Charges per 10KB in Rs. Usage Charges per 10 KB in Rs. (while Roaming) MMS Charges Local / National P2P (Rate per MMS in Rs.) (Home LSA/While Roaming) International (Rate per MMS in Rs.) (Home LSA/while Roaming) M2P (Downloader to pay) (Home LSA/while Roaming) Miscellaneous Charges: Voice Mail Facility Recording Retrieval CLIP Call Waiting/Call Hold Call Forwarding (within same LSA only) SIM replacement Charge in Rs. CUG Tariff in Rs. 0-25 26-249 250-599 600-999 >999 Calls within the CUG free.
Tariff Details 0.80 0.90 5.00 NIL 2.00 As determined by Content Provider. 0.05 0.05 0.05 0.05 0.00 /0.05 $ 0.02 0.02 3.00 8.00 As determined by the content provider.
19
20 21
Free Outgoing Charges Free Free Normal Call Charges 100/159 Local 80 60 60 60 60
Note
$ Free while roaming in BSNL network, in other case Re.1/- per Minute for voice call & Re.0.05 per Second for video calls will be charged. *Mobile=GSM & WLL-Mobile **Fixed = Landline& WLL-Fixed ^Freebies are to be consumed within 30 days from the date of activation of Plan Voucher. Financial Implications:
Recharge Worth Rs. Minutes of Usage available (Rounded off) 100 200 300 400 500 1000
126
252
378
504
631
1261
Assumptions Traffic pattern (only voice calls within LSA) has been taken as per TRAI guideline for the above minutes usage. Freebies are not taken into account:
Mobile to Mobile No. of Calls per 100 Minutes Local Calls BSNL 28 Non-BSNL 31 STD Calls BSNL 6 Non-BSNL 8 Mobile to Fixed Local Calls BSNL 15 Non-BSNL 5 STD Calls BSNL 5 Non-BSNL 7
Index
29 | P a g e
3 4
5 6 7 8
200 NIL NIL NIL 30 90 180 Through Plan Voucher/PCV Through Plan Voucher 15 165 Not applicable 2G&3G Second 0.01 0.012 Refer Special feature* 0.01 0.012 Refer Special feature* Refer the ISD Tariff Table Minute 1.00 1.50 1.00 1.50 0.50 0.60 5.00 Free Free
9 10 11 12 13
14
15
16
30 | P a g e
Sl.No.
Description National Roaming: SMS Local Rs./SMS SMS National Rs./SMS International SMS Rs./SMS Incoming SMS Non P2P SMS (Home LSA/Roaming)(Rs./SMS Premium Non-P2P SMS Video Calls Rs./Minute Local On-net (BSNL) Local Off-net (Non-BSNL) STD On-net (BSNL) STD Off-net (Non-BSNL) Incoming Call GPRS Charges Usage Charges per 10KB in Rs. Usage Charges per 10 KB in Rs. (while Roaming) MMS Charges Local / National P2P (Rate per MMS in Rs.) (Home LSA/While Roaming) International (Rate per MMS in Rs.) (Home LSA/while Roaming) M2P (Downloader to pay) (Home LSA/while Roaming) Miscellaneous Charges: Voice Mail Facility Recording Retrieval CLIP Call Waiting/Call Hold Call Forwarding (within same LSA only) SIM replacement Charge in Rs. CUG Tariff in Rs. 0-25 26-249 250-599 600-999 >999 Calls within the CUG free.
Tariff Details 0.70 0.70 5.00 NIL 2.00 As determined by Content Provider. 1.00 1.50 1.00 1.50 1.00 0.02 0.02 3.00 8.00 As determined by the content provider.
17
18
19
20 21
Free Outgoing Charges Free Free Normal Call Charges 100/159 Local 80 60 60 60 60
Note
*Special Feature: Friends & Family Any 5 numbers of any network within Tamilnadu (including Chennai District) charges applicable @ 20 paise / Minute for on-net (BSNL) numbers and 40 paise / Minute for off-net (Non-BSNL) numbers. ^Freebies
are to be consumed within 30 days from the date of activation of Plan Voucher.
Financial Implications:
Recharge Worth Rs. Minutes of Usage available (Rounded off) 100 154 200 308 300 462 400 616 500 769 100 1539
Assumptions Traffic pattern (only voice calls within LSA) has been taken as per TRAI guideline for the above minutes usage:
Mobile to Mobile No. of Calls per 100 Minutes Local Calls BSNL 28 Non-BSNL 31 BSNL 6 STD Calls Non-BSNL 8 BSNL 15 Mobile to Fixed Local Calls Non-BSNL 5 STD Calls BSNL 5 NonBSNL 7
Index
31 | P a g e
4 5
10 11
32 | P a g e
Sl. No.
Description
Plan Tariff
CUG/VPN Charges (Fixed Monthly VPN Charges per Mobile Connection in Rs) Postpaid Local CUG Group 03-25 80 26-249 60 Group size: 250-599 40 600-999 20 12 More than 999 NIL Postpaid Zonal CUG 03-25 180 26-249 160 Group 250-599 140 size: 600-999 120 More than 999 100 Service tax as applicable will be charged extra. The Fixed Monthly CUG charges mentioned above is in addition to the normal Fixed Monthly Charges of Postpaid Plan. The call charges within the CUG group is Free and charges outside VPN/CUG groups are as per the plan tariff. The CUG number can be from BSNL, 2G or 3G mobile numbers and there is no restriction on the mix of plan for formation CUG group. National CUG Tariff is applicable where it is technically feasible. The above Fixed Monthly CUG is applicable to voice calls within CUG, Video calls and other charges will be as per normal tariff.
Financial Implications:
Estimated Bill Calculation Minutes. Of Use A. Fixed Charge B. Variable Charge Total (Fixed + Variable) Service Tax @ 12.36 Estimated Monthly Bill in Rs. (Rounded off) 100 99.00 2.16 101.16 12.50 114 200 99.00 44.47 143.47 17.73 161 300 99.00 86.78 185.78 52.96 209 400 99.00 134.40 233.40 28.84 262 500 99.00 189.10 288.10 35.60 324 1000 99.00 462.60 561.60 69.41 631
Assumptions Traffic pattern (only voice calls within LSA) has been taken as per TRAI guideline: Mobile to Mobile No. of Calls per 100 Minutes
Local BSNL Non-BSNL BSNL STD Non-BSNL BSNL Local Non-BSNL BSNL
Mobile to Fixed
STD Non-BSNL
28
31
15
Freebies for Voice Calls in the plan have also been taken into account while calculating the above estimated bill value.
For further details log on to our web: tamilnadu.bsnl.co.in or call Toll Free 1503
Index
33 | P a g e
4 5
10 11
34 | P a g e
Sl. No.
Description CUG/VPN Charges (Fixed Monthly VPN Charges per Mobile Connection in Rs) Postpaid Local CUG Group 03-25 26-249 Group size: 250-599 600-999 More than 999 Postpaid Zonal CUG 03-25 26-249 Group 250-599 size: 600-999 More than 999
Plan Tariff
12
Service tax as applicable will be charged extra. The Fixed Monthly CUG charges mentioned above is in addition to the normal Fixed Monthly Charges of Postpaid Plan. The call charges within the CUG group is Free and charges outside VPN/CUG groups are as per the plan tariff . The CUG number can be from BSNL, 2G or 3G mobile numbers and there is no restriction on the mix of plan for formation CUG group. National CUG Tariff is applicable where it is technically feasible. The above Fixed Monthly CUG is applicable to voice calls within CUG, Video calls and other charges will be as per normal tariff.
Financial implications:
Estimated Bill Calculation Minutes. Of Use A. Fixed Charge B. Variable Charge Total (Fixed + Variable) Service Tax @ 12.36 Estimated Monthly Bill in Rs. (Rounded off) 100 175.00 0 175.00 21.63 197 200 175.00 0 175.00 21.63 197 300 175.00 24.20 199.00 24.59 224 400 175.00 65.60 240.60 29.73 270 500 175.00 107.00 282.00 34.86 317 1000 175.00 314.00 489.00 60.44 549
Assumptions Traffic pattern (only voice calls within LSA) has been taken as per TRAI guideline: No. of Calls per 100 Minutes Mobile to Mobile
Local BSNL Non-BSNL BSNL STD Non-BSNL BSNL
Mobile to Fixed
Local Non-BSNL BSNL STD Non-BSNL
28 31 6 8 15 5 5 7 Freebies for Voice Calls in the plan have also been taken into account while calculating the above estimated bill value. For further details log on to our web: tamilnadu.bsnl.co.in or call Toll Free 1503
Index
35 | P a g e
4 5
10
11
0.0025/10KB
36 | P a g e
Sl. No.
Description
CUG/VPN Charges (Fixed Monthly VPN Charges per Mobile Connection in Rs) Postpaid Local CUG Group 03-25 26-249 Group size: 250-599 600-999 More than 999 Postpaid Zonal 03-25 26-249 Group 250-599 size: 600-999 More than 999
Plan Tariff
12
Service tax as applicable will be charged extra. The Fixed Monthly CUG charges mentioned above is in addition to the normal Fixed Monthly Charges of Postpaid Plan. The call charges within the CUG group is Free and charges outside VPN/CUG groups are as per the plan tariff. The CUG number can be from BSNL, 2G or 3G mobile numbers and there is no restriction on the mix of plan for formation CUG group. National CUG Tariff is applicable where it is technically feasible. The above Fixed Monthly CUG is applicable to voice calls within CUG, Video calls and other charges will be as per normal tariff.
Financial implications:
Estimated Bill Calculation Minutes. Of Use 100 200 300 400 500 1000
225.00 0.00
225.00 5.00
225.00 66.00
225.00 133.00
225.00 200.00
225.00 534.00
225.00
230.00
291.00
358.00
425.00
759.00
27.81
28.43
35.97
44.25
52.53
93.81
253
258
327
402
478
853
Assumptions 1. Traffic pattern (only voice calls within LSA) has been taken as per TRAI guideline: Mobile to Mobile No. of Calls per 100 Minutes
Local BSNL Non-BSNL BSNL STD Non-BSNL BSNL Local Non-BSNL BSNL
Mobile to Fixed
STD Non-BSNL
28
31
15
2. Freebies for Voice Calls in the plan have also been taken into account while calculating the above estimated bill value. For further details log on to our web: tamilnadu.bsnl.co.in or call Toll Free 1503
Index
37 | P a g e
1 2
4 5
10 11
Name of Plan Starter Pack: Cost of Normal SIM in Rs. Cost of USIM in Rs. Activation Charge in Rs. Validity of SIM in Days Refundable Security Deposit in Rs. Local + STD Local + STD + ISD Local + STD + ISD + International Roaming Fixed Monthly Charge in Rs. Freebies: Free Calls worth in Rs. Free Local Calls Free STD Calls Free Local/National SMS worth Rs. Free Incoming Calls on Roaming in Minutes Free Outgoing Calls on Roaming in Minutes Free GPRS Usage in Home LSA in MB Voice Call Pulse Rate in Seconds Local On-net Rs. Per Minute Local Off-net Rs. Per Minute Local - Reduced Call Charges Rs. Per Minute Local - Night Calling (Own net work) Rs. / Minute STD On-Net Rs. Per Minute STD Off-Net Rs. Per Minute STD - Reduced Call Charge Rs. Per Minute STD Night Calling Own Network Rs. Per Minute ISD call charges SMS: SMS Local (On-Net/Off-Net) Rs./SMS SMS National (On-Net/Off-Net) Rs./SMS SMS International Rs./SMS SMS Delivery Report Roaming: Local - Voice Call - On-Net/Off-Net Rs./ Minute STD Voice Call On-Net/Off-Net Rs. / Minute Incoming Voice Call Rs./ Minute SMS Local/National Rs./SMS SMS International Rs./SMS Optional 3G Services (without additional FMC) Freebies Free Data usage in MB Video Calls (Home LSA) Rs./Minute Local Video Calls Rs./Minute STD Video Calls Rs./Minute Roaming Video Call Outgoing Local/STD Rs./Minute Roaming Video Call Incoming Data Usage Charges (From Home LSA & National Roaming) Paisa/10KB (Except APN BSNL Stream) Data Usage Charges (From Home LSA & National Roaming) Paisa/10KB (For APN BSNL Stream)
Plan 325 20 59 100 7 500 2000 5000 325 250 NIL NIL 40 NIL NIL 250 15 0.30 0.50 0.20 50% 0.50 0.50 Not Applicable 50% Refer ISD Tariff Table 0.50 0.50 5.00 Free 0.50 0.50 0.50 0.80 5.00 175 0.70 1.00 1.50 1.00 1p/10KB 0.0025/10KB
38 | P a g e
Sl. No.
12
Description CUG/VPN Charges (Fixed Monthly VPN Charges per Mobile Connection in Rs) Postpaid Local CUG Group 03-25 26-249 Group size: 250-599 600-999 More than 999 Postpaid Zonal CUG 03-25 26-249 Group 250-599 size: 600-999 More than 999
Plan Tariff
Service tax as applicable will be charged extra. The Fixed Monthly CUG charges mentioned above is in addition to the normal Fixed Monthly Charges of Postpaid Plan. The call charges within the CUG group is Free and charges outside VPN/CUG groups are as per the plan tariff. The CUG number can be from BSNL, 2G or 3G mobile numbers and there is no restriction on the mix of plan for formation CUG group. National CUG Tariff is applicable where it is technically feasible. The above Fixed Monthly CUG is applicable to voice calls within CUG, Video calls and other charges will be as per normal tariff.
Financial implications: Estimated Bill Calculation Minutes. Of Use A. Fixed Charge B. Variable Charge Total (Fixed + Variable) Service Tax @ 12.36
Estimated Monthly Bill in Rs. (Rounded off)
200
300
400
500
325.00 325.00 325.00 325.00 40.17 365 40.17 365 40.17 365 40.17 365
Assumptions 1. Traffic pattern (only voice calls within LSA) has been taken as per TRAI guideline: Mobile to Mobile No. of Calls per 100 Minutes
BSNL Local Non-BSNL BSNL STD Non-BSNL BSNL Local Non-BSNL BSNL
Mobile to Fixed
STD Non-BSNL
28 31 6 8 15 5 5 7 2. Freebies for Voice Calls in the plan have also been taken into account while calculating the above
For further details log on to our web: tamilnadu.bsnl.co.in or call Toll Free 1503
Index
39 | P a g e
4 5
10 11
40 | P a g e
Sl. No.
Description CUG/VPN Charges (Fixed Monthly VPN Charges per Mobile Connection in Rs) Postpaid Local CUG Group 03-25 26-249 Group size: 250-599 600-999 More than 999 Postpaid Zonal CUG 03-25 26-249 Group 250-599 size: 600-999 More than 999
Plan Tariff
12
0 0 0 0 0 100 80 60 40 20
Service tax as applicable will be charged extra. The Fixed Monthly CUG charges mentioned above is in addition to the normal Fixed Monthly Charges of Postpaid Plan. The call charges within the CUG group is Free and charges outside VPN/CUG groups are as per the plan tariff. The CUG number can be from BSNL, 2G or 3G mobile numbers and there is no restriction on the mix of plan for formation CUG group. National CUG Tariff is applicable where it is technically feasible. The above Fixed Monthly CUG is applicable to voice calls within CUG, Video calls and other charges will be as per normal tariff.
Financial implications: Estimated Bill Calculation Minutes. Of Use A. Fixed Charge B. Variable Charge Total (Fixed + Variable) 100 525.00 0.00 525.00 200 525.00 0.00 525.00 300 525.00 0.00 525.00 400 525.00 0.00 525.00 500 525.00 0.00 525.00 1000 525.00 0.00 525.00
64.89 590.00
64.89 590.00
64.89 590.00
64.89 590.00
64.89 590.00
64.89 590.00
Assumptions 1. Traffic pattern (only voice calls within LSA) has been taken as per TRAI guideline: Mobile to Mobile No. of Calls per 100 Minutes
Local BSNL NonBSNL BSNL STD NonBSNL BSNL Local NonBSNL BSNL
Mobile to Fixed
STD Non-BSNL
28
31
15
2. Freebies for Voice Calls in the plan have also been taken into account while calculating the above estimated bill value.
For further details log on to our web: tamilnadu.bsnl.co.in or call Toll Free 1503
Index
41 | P a g e
Description
Name of Plan Starter Pack: Cost of Normal SIM in Rs. Cost of USIM in Rs. Activation Charge in Rs. Validity of SIM in Days Refundable Security Deposit in Rs. Local + STD Local + STD + ISD Local + STD + ISD + International Roaming Fixed Monthly Charge in Rs. Freebies: Free Calls worth in Rs. Free Local Calls Free STD Calls Free Local/National SMS worth Rs. Free Incoming Calls on Roaming in Minutes Free Outgoing Calls on Roaming in Minutes Free GPRS Usage in Home LSA in MB Voice Call Pulse Rate in Seconds Local On-net Rs. Per Minute Local Off-net Rs. Per Minute Local - Reduced Call Charges Rs. Per Minute Local - Night Calling (Own net work) Rs. / Minute STD On-Net Rs. Per Minute STD Off-Net Rs. Per Minute STD - Reduced Call Charge Rs. Per Minute STD Night Calling Own Network Rs. Per Minute ISD call charges SMS: SMS Local (On-Net/Off-Net) Rs./SMS SMS National (On-Net/Off-Net) Rs./SMS SMS International Rs./SMS SMS Delivery Report Roaming: Local - Voice Call - On-Net/Off-Net Rs./ Minute STD Voice Call On-Net/Off-Net Rs. / Minute Incoming Voice Call Rs./ Minute SMS Local/National Rs./SMS SMS International Rs./SMS Optional 3G Services (without additional FMC) Freebies Free Data usage in MB Video Calls (Home LSA) Rs./Minute Local Video Calls Rs./Minute STD Video Calls Rs./Minute Roaming Video Call Outgoing Local/STD Rs./Minute Roaming Video Call Incoming Data Usage Charges (From Home LSA & National Roaming) Paisa/10KB (Except APN BSNL Stream) Data Usage Charges (From Home LSA & National Roaming) Paisa/10KB (For APN BSNL Stream)
Plan Tariff
Plan 725 20 59 100 7 500 2000 5000 525 NIL UNLIMITED* 1500 MINUTES* 500 300 200 UNLIMITED 60 0.00 0.40 Not Applicable Free 0.40 0.50 Free Free Refer ISD Tariff Table 0.00/0.30 0.40 5.00 Free 0.50 0.50 0.50 0.80 5.00 500 0.70 1.00 1.50 1.00 1p/10KB 0.0025/10KB
4 5
10 11
42 | P a g e
Sl. No.
Description
Plan Tariff
CUG/VPN Charges (Fixed Monthly VPN Charges per Mobile Connection in Rs) Postpaid Local CUG Group 03-25 26-249 Group size: 250-599 600-999 12 More than 999 Postpaid Zonal CUG 03-25 26-249 Group 250-599 size: 600-999 More than 999 *Free calls are allowed in own network from home LSA only.
Not Applicable
80 60 40 20 0
Service tax as applicable will be charged extra. The Fixed Monthly CUG charges mentioned above is in addition to the normal Fixed Monthly Charges of Postpaid Plan. The call charges within the CUG group is Free and charges outside VPN/CUG groups are as per the plan tariff. The CUG number can be from BSNL, 2G or 3G mobile numbers and there is no restriction on the mix of plan for formation CUG group. National CUG Tariff is applicable where it is technically feasible. The above Fixed Monthly CUG is applicable to voice calls within CUG, Video calls and other charges will be as per normal tariff.
Financial implications:
Estimated Bill Calculation
Minutes. Of Use 100 200 300 400 500 1000
725.00 19.40
725.00 38.80
725.00 58.20
725.00 77.60
725.00 97.00
725.00 194.00
744.40
763.80
783.20
802.60
822.00
919.00
92.01
94.41
96.80
99.20
101.59
113.59
836
858
880
902
924
1033
Assumptions 1. Traffic pattern (only voice calls within LSA) has been taken as per TRAI guideline: Mobile to Mobile No. of Calls per 100 Minutes
BSNL Local Non-BSNL BSNL STD Non-BSNL BSNL Local Non-BSNL BSNL
Mobile to Fixed
STD Non-BSNL
28 31 6 8 15 5 5 7 2. Freebies for Voice Calls in the plan have also been taken into account while calculating the above estimated bill value.
For further details log on to our web: tamilnadu.bsnl.co.in or call Toll Free 1503
Index
43 | P a g e
4 5
10 11
44 | P a g e
Sl. No.
Description
Plan Tariff
CUG/VPN Charges (Fixed Monthly VPN Charges per Mobile Connection in Rs) Postpaid Local CUG Group 03-25 26-249 Group size: 250-599 600-999 12 More than 999 Postpaid Zonal CUG 03-25 26-249 Group 250-599 size: 600-999 More than 999 *Free calls are allowed in own network from home LSA only.
Not Applicable
Not Applicable
Service tax as applicable will be charged extra. The Fixed Monthly CUG charges mentioned above is in addition to the normal Fixed Monthly Charges of Postpaid Plan. The call charges within the CUG group is Free and charges outside VPN/CUG groups are as per the plan tariff. The CUG number can be from BSNL, 2G or 3G mobile numbers and there is no restriction on the mix of plan for formation CUG group. National CUG Tariff is applicable where it is technically feasible. The above Fixed Monthly CUG is applicable to voice calls within CUG, Video calls and other charges will be as per normal tariff.
Financial implications:
Estimated Bill Calculation Minutes. Of Use A. Fixed Charge B. Variable Charge Total (Fixed + Variable) Service Tax @ 12.36 Estimated Monthly Bill in Rs. (Rounded off) 100 1500.00 10.00 1510.00 186.63 1697 200 1500.00 20.00 1520.00 187.87 1708 300 1500.00 30.00 1530.00 189.10 1719 400 1500.00 40.00 1540.00 190.34 1730 500 1500.00 50.00 1550.00 191.58 1742 1000 1500.00 100.00 1600.00 197.76 1798
Assumptions 1. Traffic pattern (only voice calls within LSA) has been taken as per TRAI guideline: Mobile to Mobile No. of Calls per 100 Minutes
BSNL Local Non-BSNL BSNL STD Non-BSNL BSNL Local Non-BSNL BSNL
Mobile to Fixed
STD Non-BSNL
28 31 6 8 15 5 5 7 2. Freebies for Voice Calls in the plan have also been taken into account while calculating the above estimated bill value.
For further details log on to our web: tamilnadu.bsnl.co.in or call Toll Free 1503
Index
45 | P a g e
ISD Tariff for All GSM/CDMA & WLL Prepaid and Postpaid Customers except Life Time Validity Customers enrolled before 30-12-2011
Sl No. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 Name of the country/Destination Afghanistan African Republic Albania Algeria American Samoa Andorra Angola Anguilla Antarctica Antigua & Barbuda Argentina Armenia Aruba Ascension Island Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bosnia Botswana Brazil British Virgin Islands Brunei Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Cape Verde Cayman Islands Central African Republic Revised ISD Tariff in Rs./Min 15 45 14 15 12 14 10 15 35 10 12 12 15 125 10 10 15 14 10 9 15 15 10 15 15 12 9 12 40 15 10 15 12 40 15 12 12 15 6 15 14 25 Sl No. 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 Name of the country/Destination Chad Chile China Colombia Comoros Mayotte Congo Cook Islands Costa Rica Croatia Cuba Cyprus Czech Republic Denmark Diego Garcia Djibouti Dominica Dominican Republic East Timor Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Falkland Faeroe Islands Fiji Finland France French Guiana French Polynesia Gabon Gambia Georgia Germany Ghana Gibraltar Greece Greenland Grenada Guadeloupe Revised ISD Tariff in Rs./Min 15 12 12 12 40 20 40 12 12 80 10 12 12 100 45 12 15 50 15 10 14 15 15 40 15 40 15 25 10 10 12 20 15 40 12 10 15 25 10 40 12 25
Index
46 | P a g e
Sl No.
85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129
Sl No.
130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174
Index
47 | P a g e
TOP-UP VOUCHERS
The usage value of Topups through CTopup / Paper voucher is as given below: Denominations of TUs MRP(incl.of S.Tax) 10 20 30 40 50 55 60 70 80 90 100 110 120 130 140 150 160 170 180 190 200 210 220 230 240 250 260 270 280
USAGE VALUE (MRP - 12.36% Service Tax-Processing fee*+ Bonus usage value) 7.90 15.80 23.70 32.60 41.50 45.95 50.40 59.30 68.20 77.10 86.00 94.90 103.80 112.70 121.60 130.50 139.40 148.30 157.20 166.10 175.00 183.90 192.80 201.70 210.60 219.50 228.40 237.30 246.20
Index
48 | P a g e
290 300 310 320 330 340 350 360 370 380 390 400 410 420 430 440 450 460 470 480 490 500 510 520 530 540 550 560 570 580 590 600 610 620 630 640 650 660 670 680 690 700
255.10 264.00 272.90 281.80 290.70 299.60 308.50 317.40 326.30 335.20 344.10 353.00 361.90 370.80 379.70 388.60 397.50 406.40 415.30 424.20 433.10 442.00 450.90 459.80 468.70 477.60 486.50 495.40 504.30 513.20 522.10 531.00 539.90 548.80 557.70 566.60 575.50 584.40 593.30 602.20 611.10 620.00
Index
49 | P a g e
710 628.90 720 637.80 730 646.70 740 655.60 750 664.50 760 673.40 770 682.30 780 691.20 790 700.10 800 709.00 810 717.90 820 726.80 830 735.70 840 744.60 850 753.50 860 762.40 870 771.30 880 780.20 890 789.10 900 798.00 910 806.90 920 815.80 930 824.70 940 833.60 950 842.50 960 851.40 970 860.30 980 869.20 990 878.10 1000 887.00 1010 895.90 1020 904.80 1030 913.70 1040 922.60 1050 931.50 1060 940.40 1070 949.30 1080 958.20 1090 967.10 1100 976.00 3300 3500 5500 6000 *Processing fee not exceeding ten percent of maximum retail price of top up voucher or three rupees, whichever is less, levied towards administrative cost for each top up voucher. Index
50 | P a g e
Index
ARE YOU A PARA MILITARY FORCE (PMF) OR ANY ARMED FORCE (AF) PERSONNEL HAVING BSNL OR OTHER OPERATOR MOBILE? CHANGE YOUR MOBILE PLAN TO BSNLS JAIJAWANPLAN
PMF/All Armed Forces personnel having BSNL connection or other operator connection can now change to JAIJAWAN plan in TN LSA (incl. CHTD for 2G only) plan with effect from 22-09-2011. The procedure to be followed is given below:-
I) Procedure for the Change of Plan to JaiJawan Plan by the PMF/Armed Forces personnel having a BSNL connection through CCM module:
1. PMF/AF personnel using BSNL connection shall approach the nearest CSR along with the Proof (Working in PMF/All Armed Forces) 2. CSR shall enter the mobile number of the Customer after validating his identity and enter the same in the Plan Change (Migration) Menu Available in CCM. 3. CSR shall also ensure that a minimum balance of Rs.100/- OR MORE is available in the Account of the Customer. 4. After entering the relevant information in CCM through the Menu, CCM at the back end pushes the request of the Customer to Trichy IN with the status as PMF -Interim . 5. An amount of Rs.87.22 (PV Rs. 98 minus S.tax) from the customer account will be deducted and the PMF /AF customer will be placed in PMF Interim Plan with validity of 30 days. 6. The balance amount in the previous plan will be carried forward but the validity of the previous plan will not be carried forward. Existing STVs in the previous plan, will be carried forward on plan change to JAIJAWAN plan 7. The tariff of the PMF Interim Plan is same as that of the existing Jaijawan plan without the freebies. The STVs/TOPUPs , as per the Jaijawan plan, are allowed. 8. The PMF/AF customer will be placed in Jaijawan plan, only when the customer applies PV98 within 30 days validity period of PMF Interim Plan period; if not, the number will be placed in GP1 subsequently in GP2 status as per the prevailing conditions.. 9. To continue in this Jaijawan plan, the customer has to put PV98 every month which extends the validity by 30 days and it is through C-TOP-UP only. 10. 3G DATA RCVs in the previous plan, if any, will NOT be carried forward.
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11. Existing F&F numbers (& FFL number wherever applicable) in the previous plan will NOT be carried forward to JAIJAWAN plan. Hence, F&F numbers are to be re-registered afresh. Activation procedure of 5 F & F numbers to be done by Jaijawan plan customer (Para Military Force/All AF Personnel) through SMS to 53733. 1. For the first 20 minutes free to two BSNL Mobile /Fixed LL/ WLL numbers, anywhere in India, the syntax is:
Index
Closed User Group (CUG) facility in Prepaid Mobile services: CUG Facility for all Prepaid Plans is available in Tamilnadu Circle.
Activation procedure for New CUG creation: The request from individual customers should be submitted to CSC The New Group creation or addition/deletion of new/old numbers in the Group will be done by CSC. All existing commercial formalities with respect to SIM will be adhered to along with CAF entry by CSC. In case of above said New customers, normal procedure of activation in Sancharsoft like Virgin SIM Rs.20/- and PV of Plan Chosen by Customer - CUG rent (Rs.80 or Rs.60) CUG for existing customers: After obtaining request letter from the customer, they can either be added to the existing group or allowed to form a new group. Their FNF will be Three and all the STVs availed by the customers will be carried forward even after forming the group for that particular customer.
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The F&F numbers in the old plans before forming the CUG will be nullified and the customers can reregister the reduced call charges by sending SMS 53733 as follows:FFE<SPACE><1st BSNLNumber><space>2ndBSNL Number><space><3rdBSNL Number>
1. CUG validity shall be fixed as 30/31 days (calendar month based) from the date of enrolment for the all the customers and the rent of Rs.80 or Rs. 60 will be deducted upfront only. CUG will be provided if sufficient balance in customers account is available. 2. While in CUG Group, the customer will enjoy the CUG facilities and base plan of the member of the CUG with sufficient balance in customers account. If CUG rental failure occurs (due to insufficient balance in the account) and if his plan validity does not exist, the customer will be pushed to GP1. 3. Customer should keep his/her main plan validity intact always with sufficient balance for CUG rent deduction. 4. If any of the group members is not having sufficient balance in his account, for advance rent for that month, system will wait for the next 3 consecutive days for at least the amount equal to the rental component and deduct the amount. If deduction is not possible, the customer Group ID will be removed and customers cannot enjoy CUG benefits and will be treated like a normal customer in the parent plan. 5. If an ex-member of the CUG group wants to rejoin the group, he/she may give SMS to 53733, indicating his Group ID as given below CUG<space> CUG ID (in 5 digits) 6. CUG group size will be checked at the end of the month. Accordingly the rent will be deducted on the next day (i.e. 1st day of subsequent month). The rent component will be changed as per the existing group size. 7. Rent for CUG service will be calendar based irrespective of the enrolling date. 8. If a new customer joins the group, after the first day of the calendar month, he will be charged upfront according to the size of the group he has joined. If there is any change in the group size from Group-1 to Group-2 because of his addition, the rent will be deducted for the new customer only as per the changed group size. The new Group size CUG rent is applicable for rest of the customers in the group only from the next calendar month. 9. NO NEGATIVE balance is allowed for these CUG numbers. 10. If any member of the CUG is on ROAMING, the roaming charges will as per the plan and no free calls are allowed within CUG. Note:
All customers in CUG groups will be intimated through SMS about the facility & monthly deduction of talk value so that sufficient balance of talk value is available for extension on monthly basis. The above tariff/procedure is subject to any change/modification as per Corporate Office orders, issued from time to time.
53 | P a g e
Index
The following revised procedure is implemented in TN Circle w.e.f 27-02-12 to delete or re-admit a CUG customer from or into a CUG group. Deletion of Number from CUG Group (by Principal GSM number only) For deletion of a number from the CUG Group, the SMS has to be initiated by the Principal GSM Number only, since the Person designated as Principal GSM Number might have planned for SIZE of the Group towards his commitment for the monthly rental component .The syntax for this is DEL<space>CUG_ID<space>GSM NUMBER TO BE DELETED to 53733. IMPORTANT: If the number had been deleted on receipt of SMS from the Principal Number, re-admission is allowed only on receipt of SMS from Principal number.
Re-Admission of ex-CUG Number (who is deleted due to insufficient balance) At present the re-admission of CUG number into CUG group is entertained only if the SMS request is received from the Principal Number. Now it is decided to readmit ex-CUG customer even if the SMS request is originated from exCUG Customer himself (instead of from the Principal Number), using the following syntax. READMIT<space>CUG_ID to 53733 On receipt of the SMS, IN shall validate the number and the CUG Group ID. If they are correct and if the customer is having sufficient balance, number will be readmitted into the CUG Group after deducting the rent for the CUG group for that month. Customer will be sent SMS regarding re-admission as Your mobile number is readmitted in the CUG group with ID Number If the validation fails, then also a suitable SMS will be sent to the customer. i.e. Your request for readmission is rejected as (a) CUG-Id is not correct (b) insufficient balance for CUG rent deduction. Pl top up immediately and submit the request for readmission Change of Principal GSM Number for a Particular CUG Group Provision for change of Principal GSM Number for a Particular CUG Group is made available in the front end of Sancharsoft and it can be done only at the CSC where the CUG Group was created. This will be done on getting a written request from the Principal GSM Customer only.
54 | P a g e
Index
SPECIAL TARIFF VOUCHERS (BOOSTERS) STV for Life/Saral Anant Plan only - MRP of STV (Incl of S. Tax) - Tariff Validity O/G Call charges (Home LSA) Local OnNet/Off-net @ 60p/Min - Local Off-Net, STD On-Net/Off-Net @ 70p/Min. All other charges as per Minute plan. STV for Life/Saral Anant Plan only- MRP of STV (Incl of S. Tax) - Tariff Validity O/G Call charges (Home LSA) Local OnNet @ 1.2p/sec - Local Off-Net, STD OnNet/Off-Net @ 1.5p/sec. All other charges as per Second plan. Local/STD Rs.1.00/3minutes (On-NetBSNL N/W) and Rs.1.20 / 3 minutes OffNet (Other N/W) Local Calls to any network @ 1p/2Second (For select plans currently available and Nesam plans) Local & STD calls On net Rs 0.20 /min (2G & 3G) Unlimited Local/STD On-net (BSNL N/W) Night calling (11PM to 06 AM) Local calls On net @ Rs 0.10/ min Voice Combo Voucher Local any network @ 30p/Min plus usage value Rs.20 Local calls from BSNL Mobile to BSNL Mobile @ 10 p/min, Local calls from BSNL Mobile to Landline/WLL/Other network @ 49p/min Combo STV (Voice, SMS, Video & Data) in 2G services, 1) Voice Call (Local/STD) onnet (BSNL N/W) 30p/min and Off-net (Other N/W) 50p/min. SMS @ 10p/SMS, Free data usage of 1000 MB 400 minutes Local/STD calls to any network
Validity in Days
22
90
Not applicable
G1
23
90
Not applicable
G1
28
30
VOICE28
G1
44 47 59 65 71
30 30 15 30 30
G1 G1 G1 G1 G1
99
30
VOICE99
G1
105
30
COMBO105
G1
135
30
Not applicable
G1
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Local & STD Voice Calls On-net (bSNL N/W) 10p/Min & Off-net (Other N/W) 30p/Min. Voice Combo Voucher STD any network 35p/Min plus Usage Value Rs.30 Voice Combo Voucher Local/STD any network 35p plus Usage Value Rs.40 Local Call Charges: i) To BSNL Mobile network @ Re.0.10/min ii) To landline/Wll/BSNL network @ Re.0.49/min To other network (LL/WLL/Mobile) @ Re.0.49/min Unlimited Local On-net (BSNL N/W) Combo STV (Voice, SMS, Video & Data) in 2G services, 1) Voice Call (Local/STD) onnet (BSNL N/W) 30p/min and Off-net (Other N/W) 50p/min., Video Call to any network 70p/Min., SMS @ 10p/SMS, Free data usage of 1000 Mbin 3G services Local Call On-net (BSNL N/W) unlimited, Off-net (Other N/W) local calls 1500 minutes FREE Unlimited Local On-net (BSNL N/W) Unlimited Local/STD On-net (BSNL N/W)ONE DAY Local On-net (BSNL N/W) Video calls 125 Minutes free Unlimited Local/STD On-Net(BSNL N/W) Unlimited Local/STD on net (BSNL network) (2G & 3G) Unlimited Local On-net (BSNL N/W) On-net SMS @ 1P/SMS & Local/National Off-net SMS @10p/SMS SMS Combo Voucher 50 SMS Free plus Rs.5 Usage Value (50 to 100 SMS per day SMS Charges as per plan. Beyond 100 SMS, 50p/SMS or SMS charge as per plan whichever is more is applicable. Both Local and National SMS). On-net SMS @ 1P/SMS &Local/National Off-net SMS @10p/SMS On-net SMS @ 1P/SMS & Local/National Off-net SMS @10p/SMS a)Local/National On-net SMS: 100 SMS per day FREE & b) Local/National Off-net SMS: 12p/SMS*
30 30 45
G1 G1 G1
290
90
VOICE290
G1
344
30
VOICE344
G1
345
30
Not applicable
G1
30 90 1 30 7 30 90 7
Not applicable VOICE894 Not applicable VOICE57 VOICE164 VOICE574 VOICE1494 SMS12
G1 G1 G2 G2 G2 G2 G2 G3
13
COMBO13
G3
21 33 36
15 30 15
G3 G3 G3
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On-net SMS @ 1P/SMS & Local/National Off-net SMS @10p/SMS a)Local/National On-net SMS: 100 SMS per day FREE & b) Local/National Off-net SMS: 12p/SMS* 100MB GPRS usage for 1 day 200MB GPRS usage 500 MB GPRS usage for 30 days All features Combo STV (2G only) 100 local SMS plus 50MB Data + Rs.25 Usage Value. 1250 MB GPRS usage for 30 days 2000 MB GPRS/EDGE usage for 30 days 10GB GPRS usage for 30 days 8GB GPRS usage for 90 days ISD rate for Australia, Bhutan, Indonesia, Kuwait, Nepal - Rs.6.49/min & Rate per International SMS is Rs.2.50 ISD rate for Bangladesh, Germany, Malaysia Rs.2.99/min & Rate per International SMS is Rs.2.50 ISD rate for Bahrain, France, Pakistan, Srilanka, U.K.- Rs.4.49/min and Rate per International SMS is Rs.2.50 ISD rate for Canada, U.S.A, Hong Kong, Singapore, Thailand, China - Rs. 1.49 / min & Rate per International SMS is Rs.2.50 ISD rate for Australia, Bhutan, Indonesia, Kuwait, Nepal - Rs.6.49/min & Rate per International SMS is Rs.2.50 ISD rate for Saudi Arabia and UAE Rs.0.13/Sec. & Rate per International SMS is Rs.2.50 ISD rate for Bangladesh, Germany, Malaysia Rs.2.99/min & Rate per International SMS is Rs.2.50 ISD rate for Bahrain, France, Pakistan, Srilanka, U.K.- Rs.4.49/min and Rate per International SMS is Rs.2.50 ISD rate for Canada, U.S.A, Hong Kong, Singapore, Thailand, China - Rs. 1.49 / min & Rate per International SMS is Rs.2.50
60 30 1 3 30 7 30 30 30 90 7
SMS54 SMS56 GPRS7 GPRS14 GPRS54 COMBO62 GPRS98 GPRS125 GPRS270 GPRS302 Not applicable
G3 G3 G4 G4 G4 G4 G4 G4 G4 G4 G5
11
Not applicable
G5
16
Not applicable
G5
18
Not applicable
G5
24
30
Not applicable
G5
26
30
Not applicable
G5
27
30
Not applicable
G5
38
30
Not applicable
G5
41
30
Not applicable
G5
Index
57 | P a g e
Index
For Boosters in Group-1 (G1) The customer can use maximum of one STV (BOOSTER) from the group at the same time. Customer is not barred from using a second STV (BOOSTER) from the same group. However, if he uses a second BOOSTER from the same group, the new STV (BOOSTER) activated will override the existing BOOSTER in operation and the validity for the new STV (BOOSTER) is counted from the date of activation of the new BOOSTER (STV). Can use *124# to know the STV (BOOSTER) validity. For Boosters in Group-2 (G2) The customer can use maximum of one STV (BOOSTER) from the group at the same time. If he uses a second booster from the same group and. If the existing validity of the earlier booster is higher, then the higher validity is maintained. Can use *124# to know the STV (BOOSTER) validity. For Boosters in Group-3 (G3) The customer can use maximum of one BOOSTER from the group at the same time. On expiry of BOOSTER validity, balance SMS if any will be nullified. However, if customer uses any other SMS BOOSTER in the same group within the validity period of the existing free SMS Booster, balance SMS if any will be carried forward. Can use *124# to know the STV (BOOSTER) validity. For Group-4 (G4) The customer can use maximum of one BOOSTER from the group at the same time. On expiry of BOOSTER validity, balance GPRS usage if any will be nullified. However, balance GPRS usage if any will be carried forward if customer uses any other GPRS BOOSTER in the same category within the existing validity period of the GPRS BOOSTER.. The BOOSTER Validity is extended from the date of recharge of the new BOOSTER. If the validity of the earlier BOOSTER is higher, then old higher validity will be maintained For Boosters in Group-5 (G5) All 5 ISD STVs will work in parallel. (and also in parallel with existing other groups) (For example, if a customer applies both STV 41 and STV 27, then he can enjoy both Rs.1.49/Min for Group A countries and Rs.2.99/Min for Group B countries). If he uses a second booster from the same group A (or B or C or D or E) and if the existing validity of the earlier booster is higher, then the higher validity is maintained. Can use *124*2# to know the STV (BOOSTER) validity. *Conditions: I. The following days are called Black out days. i.e Not eligible for all concessional / free ---SMS / Voice facility on these days including using BOOSTER (STV)s. 1. New year Eve --31st December 2. New Year Day -- 1st January 3. Valentine Day -- 14th February 4. Diwali 5. Christmas Day 25th December II. If Blackout days fall during the validity period of STV, then the validity period will not be extended for these days.
58 | P a g e
Index
3 4
5 6 7 8
9 10 11 12 13
14
15
16
59 | P a g e
Sl. No.
17
18
Description National Roaming: SMS Local Rs./SMS SMS National Rs./SMS International SMS Rs./SMS Incoming SMS Non P2P SMS (Home LSA/Roaming)(Rs./SMS Premium Non-P2P SMS Video Calls Rs./Second Local On-net (BSNL) Local Off-net (Non-BSNL) STD On-net (BSNL) STD Off-net (Non-BSNL) Incoming Call GPRS Charges Usage Charges per 10KB in Rs. Usage Charges per 10 KB in Rs. (while Roaming) MMS Charges Local / National P2P (Rate per MMS in Rs.) (Home LSA/While Roaming) International (Rate per MMS in Rs.) (Home LSA/while Roaming) M2P (Downloader to pay) (Home LSA/while Roaming) Miscellaneous Charges: Voice Mail Facility Recording Retrieval CLIP Call Waiting/Call Hold Call Forwarding (within same LSA only) SIM replacement Charge in Rs. CUG Tariff in Rs. 0-25 26-249 250-599 600-999 >999 Calls within the CUG free.
Tariff Details 0.70 0.70 5.00 NIL 2.00 As determined by Content Provider. 0.02 0.03 0.02 0.03 0.02 0.04 0.04 3.00 8.00 As determined by the content provider.
19
20 21
Free Outgoing Charges Free Free Normal Call Charges 100/159 Local 80 60 60 60 60
Note
* Life time validity of plan - Life Time Validity means the License Period of the Operator. The License Period for Cellular Services of BSNL is 20 years w. e. f. 29.02.2000. However, the License is understood to be renewable further on its expiry. (Note: To continue the lifetime plan the recharge conditions specified along with the plan should be fulfilled). ^Freebies are to be consumed within 30 days from the date of activation of Plan Voucher.
Financial Implications:
Recharge Worth Rs. Minutes of Usage available (Rounded off) 100 104 200 208 300 312 400 416 500 520 100 1040
Assumptions 1. Traffic pattern (only voice calls within LSA) has been taken as per TRAI guideline for the above minutes usage:
No. of Calls per 100 Minutes Mobile to Mobile Local Calls BSNL 28 Non-BSNL 31 BSNL 6 STD Calls Non-BSNL 8 Mobile to Fixed Local Calls STD Calls NonBSNL Non-BSNL BSNL BSNL 15 5 5 7
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3 4
5 6 7 8
9 10 11 12 13
14
15
16
61 | P a g e
Sl. No.
17
18
Description National Roaming: SMS Local Rs./SMS SMS National Rs./SMS International SMS Rs./SMS Incoming SMS Non P2P SMS (Home LSA/Roaming)(Rs./SMS Premium Non-P2P SMS Video Calls Rs./Second Local On-net (BSNL) Local Off-net (Non-BSNL) STD On-net (BSNL) STD Off-net (Non-BSNL) Incoming Call GPRS Charges Usage Charges per 10KB in Rs. Usage Charges per 10 KB in Rs. (while Roaming) MMS Charges Local / National P2P (Rate per MMS in Rs.) (Home LSA/While Roaming) International (Rate per MMS in Rs.) (Home LSA/while Roaming) M2P (Downloader to pay) (Home LSA/while Roaming)
Tariff Details 1.50 1.50 5.00 NIL 2.00 As determined by Content Provider. 0.05 0.05 0.05 0.05 0.05 0.04 0.04 3.00 8.00 As determined by the content provider.
Miscellaneous Charges: Voice Mail Facility Recording Retrieval CLIP Call Waiting/Call Hold Call Forwarding (within same LSA only) 20 SIM replacement Charge in Rs. 21 CUG Tariff in Rs. 0-25 26-249 250-599 600-999 >999 Note Calls within the CUG free. ^Freebies are to be consumed within 30 days from the date of activation of Plan Voucher.
19
Free Outgoing Charges Free Free Normal Call Charges 100/159 Local Zonal/National 80 180 60 160 60 140 60 120 60 100
Financial Implications:
Recharge Worth Rs. 100 200 300 400 500 100 Minutes of Usage available (Rounded off) 152 303 455 607 758 1517 Assumptions Traffic pattern (only voice calls within LSA) has been taken as per TRAI guideline for the above minutes usage: Mobile to Mobile No. of Calls per 100 Minutes Local Calls BSNL 28 Non-BSNL 31 BSNL 6 STD Calls Non-BSNL 8 Mobile to Fixed Local Calls BSNL 15 Non-BSNL 5 STD Calls NonBSNL BSNL 5 7
Index
62 | P a g e
3 4
5 6 7 8
9 10 11 12 13
14
15
16
63 | P a g e
17
18
SMS Local Rs./SMS SMS National Rs./SMS International SMS Rs./SMS Incoming SMS Non P2P SMS (Home LSA/Roaming)(Rs./SMS Premium Non-P2P SMS Video Calls Rs./Sec Local On-net (BSNL) Local Off-net (Non-BSNL) STD On-net (BSNL) STD Off-net (Non-BSNL) Incoming Call GPRS Charges Usage Charges per 10KB in Rs. Usage Charges per 10 KB in Rs. (while Roaming) MMS Charges Local / National P2P (Rate per MMS in Rs.) (Home LSA/While Roaming) International (Rate per MMS in Rs.) (Home LSA/while Roaming) M2P (Downloader to pay) (Home LSA/while Roaming)
1.50 1.50 5.00 NIL 2.00 As determined by Content Provider. 0.05 0.05 0.05 0.05 0.05 0.04 0.04 3.00 8.00 As determined by the content provider.
Miscellaneous Charges: Voice Mail Facility Recording Retrieval CLIP Call Waiting/Call Hold Call Forwarding (within same LSA only) 20 SIM replacement Charge in Rs. 21 CUG Tariff in Rs. 0-25 26-249 250-599 600-999 >999 Note Calls within the CUG free. ^Freebies are to be consumed within 30 days from the date of activation of Plan Voucher.
19
Free Outgoing Charges Free Free Normal Call Charges 100/159 Local Zonal/National 80 180 60 160 60 140 60 120 60 100
Financial Implications:
Recharge Worth Rs. Minutes of Usage available (Rounded off) 100 184 200 369 300 553 400 737 500 922 100 1844
Assumptions Traffic pattern (only voice calls within LSA) has been taken as per TRAI guideline for the above minutes usage:
Mobile to Mobile No. of Calls per 100 Minutes Local Calls BSNL 28 Non-BSNL 31 BSNL 6 STD Calls Non-BSNL 8 Mobile to Fixed Local Calls BSNL 15 Non-BSNL 5 STD Calls NonBSNL BSNL 5 7 Index
64 | P a g e
Index
GSM PCO
Rs. per Pulse in sec. minute 60 1.00 60 1.00 Refer ISD Table 1.00 5.00 60 60
All Intra Circle Calls All Inter Circle Calls ISD calls (Charge per minute) SMS a) Local/National b) International c) Other value added SMS
Sale Price(Incl. of ST & Cess) in Rs. 210 345 660 1920 3050 5800 5670
Talk Value(incl. of ST & Cess) in Rs. 300 500 1000 3000 5000 10000 9000
Return on Investment for PCO Operator 42.86% 44.93% 51.52% 56.25% 63.93% 72.41% 58.73%
65 | P a g e
Index
Uniform Grace period of 15 days is allowed for all value of cards. No additional grace period is allowed. No outgoing call is allowed during the grace period. The unutilized balance amount in the previous card can be carried forward in case of renewal within the grace period, otherwise it shall lapse.
The GSM PCO holder has to arrange for the Fixed Cellular Terminal (FCT) inclusive of bill printing mechanism or GSM Terminal at his own cost. SIM and Recharge vouchers will be sold from the BSNL Customer Care Centre and authorized dealer i.e. Franchisee/BA/DSA. The GSM PCOs can be allowed to any person as per the existing terms and conditions for Landline PCOs. No security deposit in the form of cash/Bank guarantee etc. is required to be taken in the case of Prepaid GSM PCOs. No service charge is allowed for intra circle calls. However for inter circle calls, considering stiff competition; the charging of service charge is not mandatory. The GSM based PCO holder will be allowed to move anywhere within the Licensed Service area. However, roaming facility should be barred. It may be made mandatory for such PCO holder to ensure BSNL branding prominently at the site. In case, such PCOs are installed in mobile Vans, the Van must have BSNL branding on both sides and top of the Van.
Index
66 | P a g e
Index
2G & 3G DATA PLANS, TARIFF STRUCTURE & STVs 2G - DATA SEND SMS GPRS.
Post-paid 2G Data Card tariff plans:FMC of plan in Rs./Month* Free data usage Day/Any time usage Night Usage Additional usage charges with pulse rate of 10KB
Nil Nil
4 GB
Rs.0.01/10KB Rs.0.01/10KB
Night Usage
Nil Nil Nil
Validity in days
NA 1 day 3 days 30 days 30 days 30 days 30 days 90 days
a) The free data usage allowed is also applicable while in national roaming. b) The usage charges beyond free usage will be same for Home LSA and roaming. c) The base voice plan in case of post paid 2G data plans will be Plan 99 and in case of prepaid data plans the tariff of General plan. No Fixed Monthly Charges (FMC) will be recovered from the data plans for the base voice plan. d) The RCVs mentioned above will increase both main and dedicated account validity. The above, revised tariff will be allowed to all customers who want to take data plan from BSNL, irrespective of purchasing data card from BSNL or not.
67 | P a g e
3G - DATA
Start-up Kit (SUK) for Bundled Data Card under GSM Services, if Data Card purchased from BSNL
S. No. a b c d e Particulars Start-up Kit (SUK) price (Incl. of S. Tax) Free Data usage Plan Activation through existing Plan Voucher Validity of freebies Applicability Rs. 45 1 GB Rs. 51 30 days from the date of activation. For 2G & 3G data plans with sale of BSNL Data Card or any of the BSNL reverse bundled Data Card. Details
Note: The MRP of SUK includes price for Normal SIM (2G SIM). If the customer needs USIM he has to pay separately for the USIM i.e. Rs.59 The above SUK will be physically bundled with data card and will not be allowed for sale as standalone sale of SIM. The above free data usage is to be allowed at the time of activation only. The free data usage offered with plan voucher will be added with the free data usage of 1 GB offered with the SUK and to be consumed within 30 days from the date of activation. The above SUK will be applicable in circles where it is feasible due to market and technical conditions. In all other circles the existing activation procedure will continue to apply. Start Up Kit (SUK) if Data Card not purchased from BSNL: SIM and Activation charges as applicable to 3G Prepaid voice plan will also be applicable for 3G data services.
MRP of Plan Voucher*(Incl. of S.Tax) Main Account Validity Free Data usage Availability Applicability Base Voice Tariff plan
Rs.51 One year further extension of validity, through same plan voucher 200 MB to be used within 30 Days from date of activation Through C- Topup For 2G & 3G data plans with sale of BSNL Data Card or any of the BSNL bundled Data Card Prepaid General Plan
The above free data usage is to be allowed at the time of activation only.
68 | P a g e
* Circle can suitably adjust the MRP in the price band up to Rs.5 (+/-) of price mentioned in the website, considering the technical feasibility. Free Data Usages will be available at the time of Plan Activation only i.e. for the first time loading of Plan Voucher only.
100 200 300 1000 1000 2000 3000 5000 10000 30000 -----
100 200 300 1000 1000 2000 3000 5000 10000 30000
3 15 30 7 30 30 90 30 30 90
0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02
0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25
*11.00 PM to 07.00 AM ** This will increase the validity of main and dedicated accounts both. *** Data charges beyond free usage shall be deducted from the available balance in his main account. Free data usage is available both from home LSA and while roaming. Note: In case of STVs/Data RCVs, the circle can suitably adjust the MRP in the price band up to Rs.5 (+/-) of price mentioned in the website, considering the technical feasibility. Sale price of USB type HSDPA Data Cards
Name of Vendor M/s. HFCL M/s. Teracom M/s. Teracom M/s. VMC System Ltd Data Speed 3.6 Mbps 3.6 Mbps 7.2 Mbps 14.4 Mbps Sale Price in Rs. (Excl. of VAT) 1600 1600 2000 2500
Index
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Note: Annual payment option for all 3G postpaid data plans will be available with two months Fixed Monthly Charges (FMC) discount i.e. ten months FMC will be taken as annual charge, when the payment is made at a time in advance. A discount of 10% on FMC of all 3G postpaid data plan is to be offered to Government Employees (Central Government/ State Government/ PSUs) both existing / new connection after verifying the credential of the officer. The above 10% discount cannot be clubbed with any other special discount/concession. Now Retired Government Employee can also get discount of 10% on FMC of all 3G postpaid data plan- A discount of 10% on FMC of all 3G postpaid data plan is to be offered to Retired Government Employees (Central Government/ State Government/ PSUs) both existing / new connection after verifying the credential of the officer. The above 10% discount cannot be clubbed with any other special discount/concession. Customer who wants static IP address under BSNL 3G post-paid plans, can be provided with one static IP address @ Rs. 250/- per month. Annual payment option as mentioned at para (iii) above will also be applicable to Static IP address charges.
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Index
Charges Rs.700 6 GB Rs.100/GB
Base Voice tariff for Data Plans:Sl. No. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 Call Charges Voice Call Local- On-net Local - Off-net STD - On-net STD- Off-net Video Call Local-Video calls STD - Video calls ISD Calls in Rs./Min Voice Call Video Call P2P SMS Local National International National Roaming Voice - Local Outgoing Voice - STD Outgoing Voice Call - Incoming Video Call - Local Outgoing Video Call - STD Outgoing Video call - Incoming Local/National SMS (Rs./SMS) International SMS (Rs./SMS) Data usage charges All other charges not covered above As per 2G postpaid plan 99 Not available Rs./SMS 0.49 0.49 5.00 Rs./Min 1.00 1.00 1.00 1.50 1.50 1.00 1.00 5.00 As per data plan Postpaid plan 99 0.70 1.00 0.49 0.59 0.59 0.59 Particulars Postpaid Plan-99 Rs./Min
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Index Sale price of USB and PCMCIA type HSDPA Data Cards
Name of Vendor M/s. HFCL M/s/ Teracom M/s/ Teracom M/s. VMC System Ltd Data Speed 3.6 Mbps 3.6 Mbps 7.2 Mbps 14.4 Mbps Sale Price in Rs. (Excl. of VAT) 1600 1600 2000 2500
S. No. 1. 2.
Make / Model Option / GTMAX having QUALCOMM Chipset 7200 Globe Trotter HSUPA
Note: A discount of 10% on FMC of all 3G postpaid data plan is to be offered to Government Employees (Central Government/ State Government/ PSUs) both existing / new connection after verifying the credential of the officer. The above 10% discount cannot be clubbed with any other special discount/concession. Now Retired Government Employee can also get discount of 10% on FMC of all 3G postpaid data plan- A discount of 10% on FMC of all 3G postpaid data plan is to be offered to Retired Government Employees (Central Government/ State Government/ PSUs) both existing / new connection after verifying the credential of the officer. The above 10% discount can not be clubbed with any other special discount/concession. Customer who wants static IP address under BSNL 3G post-paid plans, can be provided with one static IP address @ Rs. 250/- per month . Annual payment option as mentioned at para (iii) above will also be applicable to Static IP address charges.
Index
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Index
2G-3G data plans for Pantel (PTPL) computing products in 2G/3G Prepaid mobile services in TN LSA (including CHTD) extended for another 1 year with effect from 09.02.2013. The details are given below: -
Note: 1 The following STVs will be bundled with free SIMs at the time of sale with free data usage as mentioned below; however SIMs will be created only on making address entry/CAF and then Plan Voucher is to be applied. STV Plan 2G 3G MRP* (Rs.) 251 749 Free Usage (GB) 7.5 5.0 Validity (days) 90 60 Remarks To work on Pantels 2G prepaid plan voucher Rs.32 only To work on Pantels 3G prepaid plan voucher Rs.52 only
* MRP is inclusive of service Tax @ 12.36%. Note: 2 Regular 2G GPRS/3G Data STVs and /iPAD data STVs are NOT APPLICABLE for the above two plans.
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Note: (3) during its validity period, The customer can choose to use the respective STV also again to get free data usage; however, the validity will be from the date of activation only. The unused free data usage if any, will be carried forward. The customer can browse the net @ Rs.0.02/10Kpbs using the balance amount in his account, if free data usage is exhausted; for which existing TUs are allowed for these plans. Customer has to use only the respective plan voucher to increase the plan validity. Plan migration between the above two plans are not allowed and migration to/from other plans are also not allowed. Note: 4 All voice/SMS/Video/ISD STVs/Boosters as applicable to 2G/3G General Plans are allowed except 2G GPRS Boosters/3G DATA STVs/i-PAD STVs. Note: 5 existing set of TUs with talk value only (and without validity) as applicable for all the current/old plans in vogue, is applicable for these plans also.
I-PAD data plans are renamed as Tablet plans Tablet Plan Tariff for i-pad in 3G:
Tariff for 3G i-PAD data plans within Tamilnadu LSA (including Chennai Telephones Area) applicable with effect from 01.11.2011 is given below:Prepaid Plans: Sl. No 1 2 3 4 Particulars 32K Micro SIM & Activation in Rs. MRP of PV in Rs.* Starter Pack in Rs.*(SIM cost + PV cost) Free Usage with Activation Tariff 30 74 104 200 MB to be utilized within 30 days from the date of activation 180 days As per i-PAD Data RCVs Base Tariff: As per prepaid General All Top-Ups/STVs are allowed 1001 10GB 30 days 752 6GB 30 days 2p/10KB 82 1GB 1 day
5 Initial Plan Validity 6 Data Usage Charges 7 Voice Call/Video Call/SMS Charges 8 Recharge/Top-Up i-pad data RCVs MRP of Recharge vouchers (RCV) in 9 Rs.*(through C-TOP-UP) 10 Bundled Free Data Usage 11 validity 12 Data usage charges beyond free usage Post-paid Plans: Sl. No 1 2 3 4 5 6 Particulars Activation charges in Rs. FMC in Rs. Bundled Free Data Usage Validity Charges beyond free data usage Voice Call/Video Call/SMS Charges
1p/10KB As per 3G post paid base tariff (Plan99) applicable to 3G data plans
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Reverse Bundling Scheme for 3G tablets sold under by the approved vendors:
Start-up Kits (SUK) for activation of data plan for tablets (3G) sold under reverse bundling scheme has been introduced under prepaid mobile services in Tamilnadu Circle with effect from 20.10.2012.
i) The details of Start-up Kit (SUK) for 3G Tablets are as under :Sl.N Particulars Details o a) Start-up Kit (SUK) price (incl. of S.Tax) Rs.209 for 3G Tablet b) Free Data Usage 2 GB +200 MB for 3G Tablet c) Plan Activation through existing Plan Rs.51 for 3G Tablets Voucher d) Validity of Freebies 60 days from the date of activation e) Applicability For 3G tablets sold under reverse bundling scheme by the approved vendors f) Applicable STVs All 3G DATA STVs as applicable for PV51 g) Other terms and conditions As per PV 51 data plan ii) The SUK is to be physically bundled with 3G Tablets and not to be allowed for sale as standalone sale of SIM.
Tablet- 3G SUK Data Plan ACTIVATION PROCEDURE The vendor will make a payment of Rs.209 for 3G USIM through RTGS to AO-CMTS, Trichy. After getting the confirmation from TR-AO (CMTS), DE Commercial, CBT will issue the 3G USIM to the vendor ,who will come and collect it from Coimbatore.
The Tablet Vendor or his Agent has to enter the SIM Number and the Random number at the top of the CAF, while issuing the SIM to Customer along with the Tablet.
The SIM stock will be in the name of the Vendor, but will appear to all CSC/Franchisees on entering the 3G USIM No. after selecting the Menu in Tablet/Data Device in Sancharsoft. CSC/Franchisee has to enter the correct 7 Digit Random number in IMEI column manually and SIM number manually like PTPL Tablet/3G Data card Plan. The CAF entry will be done either by CSC or by BSNL Franchisee. Number can be selected thru choose your mobile number.
After entering the Address Data entry in Sancharsoft, the number will be activated in IN based on the Plan. The eligible 3G Free data usage will be set in IN only on applying the Plan voucher 51 by the customer through C-Top Up. The Main Account validity will be set 365 days from the date of 1st call.(*123#) and the Free data usage 2GB+200MB with 3G Speed will be set accordingly. If the customer fails to apply Plan Voucher 51, within 22 days from the date of creation, the number will be liable for deletion.
During the plan validity period, (i) The customer can choose to use any of the 3G Data STVs again to get free data usage; however, the validity of the chosen STV will be from the date of activation only. The unused free data usage if any, will be carried forward. (ii) The customer can browse the net @ Rs.0.02/10KB using the balance amount in his account, if free data usage is exhausted; for which existing TUs are allowed for these plans. Customer has to use the plan voucher Rs.51 only, to increase the plan validity. Plan migration to / from other plans are not allowed. All voice/SMS/Video/ISD STVs/Boosters as applicable to 2G/3G General Plans are allowed for this plan. 2G GPRS Boosters/PTPL 2G/3G Data STVs/i-PAD STVs are NOT allowed for Tablet-3G SUK plan.
75 | P a g e
Index
ii) The above STVs are subject to the condition that upto one hundred SMS per SIM per day, the SMS charges will be as per the STV subscribed by the customer; and beyond 100 SMS per SIM per day, the SMS charges will be as per the base plan or 50 p per SMS whichever more is. iii) All other charges as per the base plan.
Special discount scheme for serving / retired Govt. / PSU employees and visually impaired persons under postpaid Wireless Broadband Services (WiMAX) re-launched.
Special discount scheme of 20% discount on usage and rental under Wl 220, WI 350, HOWI 999 plans was offered to Central Govt./ State Govt./PSUs employees, visually impaired, BSNL staff and retired
76 | P a g e
Govt./PSU employees under postpaid WiMAX service as a promotional measure for 90 days w.e.f 1.10.2012 are now being extend for a further period of 90 days with effect from 22.01.2013. The promotional offer of reduced additional usage charges beyond free usage limit Data Usage (Upload/Download) Upto 5 GB Beyond 5GB Existing Rs.0.80/MB Rs.0.80/MB Revised Rs.0.20/MB Rs.0.10/MB
Other details of the plan: 1. A free BSNL JOY- TN RUIM SIM will be issued to new/existing U/L Wimax customers 2. CSR shall create two separate accounts one for Wimax and another one for BSNLJOY WIMAX TN as per normal procedure. 3. The RUIM SIM number of BSNL JOY WIMAX TN will be entered in the Remark field of WIMAX Account.
The customer has a choice to purchase CDMA handset or BSNL IFWT for making Voice calls. The existing unlimited Wimax plans without this option will also continue.
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Customer can reduce his no. of connections. However at any point of time the connections within the group will not be less than two. Also there will be no change in the Fixed Monthly Charges of Rs.499. Index
New CDMA prepaid plan BSNL JOY CDMA has been implemented as promotional offer extended further period of 90 days (w.e.f. 11.02.2013 to 11.05.13)
The Tariff structure of BSNL JOY CDMA PLAN is as follows: S.No. 1 2 3 4 5 6 7 8 RUIM & activation charges Tariff Plan charges MRP in Rs. Free talk value for configuration purpose in IN HAPPY Hours: BSNL local calls from 20 Hrs. to 22 Hrs. Free talk value for 30 days from the date of activation Plan validity in days Call charges A) Local On-net B) Local Off-net C) STD On-net D) STD Off-net 9 Data charges in Rs./100 Kb. a) Freebies (30 days from the date of activation) b) Beyond Freebies Addl.usage as under b) Peak Hour c) Off Peak Hour 10 SMS Charges, Freebies: 100 SMS Free during 1st month. a) SMS Local in Rs./SMS b) SMS STD in Rs./SMS c) SMS ISD in Rs./SMS 11 12 Friends and family National roaming a) Local outgoing On-net b) Local outgoing Off-net c) STD outgoing On-net d) STD outgoing Off-net e) Incoming 13 Rs.0.50 Rs.0.60 Rs.0.70 Rs.0.80 Rs. 0.60 Rs. 0.50 Rs. 0.60 Rs. 5.00 NIL 1ps/2sec 1ps/sec 1ps/2sec 1ps/sec Particulars FREE Rs.85/Rs. 85/Rs. 1/10paise/Min. 250min.(Local On-net). 180 days. Charges
Account validity extension: Through Plan voucher of Rs. 34/- to extend validity to 180 days.
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Index
SMS Charges (Rs) SMS charges Roaming Data charges in Rs /100 kb ISD call charges
1 2
SIM/Account Validity
180 days
180 days
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6 7
Tariff Validity (initial/promotional/base) Pulse rate Call charges (initial/ promotiona l/base ) Rs./min On net Local Off net Mobile/Fixe d on net off net
180 days
0.45 0.6 On net/Off net 0.45/0.60 0.45 0.6 On net/Off net 0.45/0.60
0.45 0.6 On net/Off net 0.45/0.60 0.45 0.6 On net/Off net 0.45/0.60
1ps/2sec 1ps/sec On net/Off net 1ps/2sec/1ps/1sec 1ps/2sec 1ps/sec On net/Off net 1ps/2sec/1ps/1sec
STD
Mobile/Fixe d Mobile/Fixe d
ISD Local National Internation al Home Roaming Local outgoing STD outgoing Incoming SMS(Local/ STD/ISD)
SMS
e.
Data
Peak Hours (7 am to 11 pm) -Rs.0.10/100 KB Off Peak Hours(11 pm to 7am) - Rs.0.05/100 KB On net/Off net On net/Off net 0.50/0.60 0.70/0.80 0.6 ( 0.60 /0.60/ 5) On net/Off net 0.50/0.60 0.70/0.80 0.6 ( 0.60 /0.60/ 5 ) Validity can be extended for 180 days using Plan Voucher Rs.34/-
10
11
a. Validity can be extended for 180 days with Plan Voucher of Rs.20/b. Talk value can be increased through Flexi Top Up vouchers ( C-Top Up)
12
Index
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Index
(II) Wherever the usage value offered with Top-up voucher is more than the usage value offered in the higher usage value already offered will prevail. (III) The Offer is for a limited period, valid upto 17.3.2013.
EVDO Card
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Index
Data Charges(Per 100 KB) in Rs.
Peak Hour(7.00 AM to 11.00 PM) Off-Peak Hour(11.00 PM to 7.00 AM) 0.1 0.05
Terms and conditions: The unutilized balance amount of previous card can be carried forward in case of renewal within grace period, otherwise it will be lapsed. During the grace period, no outgoing calls shall be allowed except emergency calls (toll free). In case subscriber uses his own handset, the activation charges under general plan may be applied.
Tariff for Voice SMS Service
S. No. i. ii. Particulars Sending/Forwarding Voice SMS Retrieval of Voice SMS Charges Rs. 0.75/Min for local, STD and National Roaming calls. Rs.0.60/Min while in Home LSA and National Roaming.
S.No
1 2
Particulars
Monthly Access Charges in Rs.
Voicemail facility
Nil
Voicemail+Faxmail+E-mail service
Rs. 50
Per minute charges for accessing UMS on short Code 17000 from CDMA phone Pulse rate in second A. From within home UMS Zone B. From outside home UMS Zone 60 Sec. Rs. 0.30/Min. 60 Sec. Rs. 0.30/Min.
Normal call rate from visited LSA to home UMS Zone as pre tariff plan selected.
S. No. a) b)
Index
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(i)GP 1 & GP2 remain 15 days & 165 days (ii)* For Assam , North East & J & K plan charges is Rs 10 and validity 90 days. All other Terms & conditions remain same (iii)Applicable to All CDMA product.
Mode of extension of validity in different plan of CDMA prepaid service are as under: Max mode: In the event of any recharge, the existing remaining days of validity or validity available with new recharge whichever is more will prevail in the validity account.
Conditions If validity of new recharge voucher is more than balance validity days. If the validity of new recharge voucher is less than the balance validity days. Effective validity The validity of new recharge will be effective from the date of recharge The existing balance validity days will continue.
Add mode: Validity available with all RCVs recharged are added to the remaining validity days in the subscriber's account. Add mode would be applicable to normal plans but validity may be accumulated up to maximum of 2 years. Plans having Minimum Recharge Condition (MRC) of any specific amount of recharge/top-up within specific time period would continue to exist. For example, in the case of life-time plan, for extension of validity of 180 days the customer has to recharge with a minimum recharge/top-up of Rs. 200/-. Note: One day validity with all types of top up vouchers is allowed to life time as well as normal CDMA prepaid customers. Thus if top up done during GP-1, Customer would get one day validity and normal GP-1 of 15 days and GP-II of 165 days. Conversion of Account Balance to Validity under CDMA services:The procedure to be followed for the conversion is as under:-
*789*2000# so that the validity will be extended for 180 days and
Rs. 20 will be deducted from account balance. All other CDMA prepaid conversion of account balance into validity &Vive versa are with drawn w.e f 11.06.2012. The above facility will not be applicable to lifetime plans.
Index
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STV Rs. Per Minute Plan Per Second Plan Local Azadi Pack STD Azadi Pack Annual Local Azadi Pack Onnet @ 25 Onnet @1p/2sec Unlimited Local calls to any N/w Unlimited Local/STD calls to any N/w 13 15 210 410 500 40 45 650 850
MRP Validity 90 90 30 30 90 90 90 30 30
LOCAL BSNL Rs 0.49/Min. 1 Paise/Sec Free Free Free 0.2p/min Other Rs 0.49/Min. 1.2 Paise/Sec Rs 0.45/Min. Rs 0.45/Min. Rs 0.45/Min. BSNL
STD
As Per Base Plan As Per Base Plan As Per Base Plan As Per Base Plan As Per Base Plan As Per Base Plan
As per Base Plan As per Base Plan STD as per Base plans NIL
Index
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Index
DATA STVs
Particulars 500MB EVDO Data 1 GB EVDO Data MRP in Rs. 170 285 565 55 251 440 825 390 Validity 30 days 30 days 30 days 1 day 7 days 15 days 30 days 30 days Addl. Usage charge Peak Hours 10ps./100 Kb Off Peak Hours 5ps. / 100Kb
Data STVs
2.5 GB EVDO Data Unlimited EVDO Data Unlimited EVDO Data Unlimited EVDO Data Unlimited EVDO Data Unlimited NIC Data
35
40 50
60 70 80 90 100 110 120 130 140 150 160 170 180 190 200 210 220
28.15
32.6 41.5
50.4 59.3 68.2 77.1 100 110 120 130 140 150 160 170 180 190 200 210 220
85 | P a g e
230 240 250 260 270 280 290 300 310 320 330 340 350 360 370 380 390 400 410 420 430 440 450 460 470 480 490 500 510 520 530 540 550 560 570 580 590
230 240 250 260 270 280 290 300 310 320 330 340 350 360 370 380 390 400 410 420 430 440 450 460 470 480 490 550 561 572 583 594 605 616 627 638 649
86 | P a g e
670 680 690 700 710 720 730 740 750 760 770 780 790 800 810 820 830 840 850 860 870 880 890 900 910 920 930 940 950 960 970 980 990 1000 1010 1020 1030 1040 1050 1060 1070 1080 1090 1100
737 748 759 770 781 792 803 814 825 836 847 858 869 880 891 902 913 924 935 946 957 968 979 990 1001 1012 1023 1034 1045 1056 1067 1078 1089 1100 1111 1122 1133 1144 1155 1166 1177 1188 1199 1210
87 | P a g e
1110 1120 1130 1140 1150 1160 1170 1180 1190 1200 1210 1220 1230 1240 1250 1260 1270 1280 1290 1300 1310 1320 1330 1340 1350 1360 1370 1380 1390 1400 1410 1420 1430 1440 1450 1460 1470 1480 1490 1500 1510 1520 1530 1540
1221 1232 1243 1254 1265 1276 1287 1298 1309 1320 1331 1342 1353 1364 1375 1386 1397 1408 1419 1430 1441 1452 1463 1474 1485 1496 1507 1518 1529 1540 1551 1562 1573 1584 1595 1606 1617 1628 1639 1650 1661 1672 1683 1694
88 | P a g e
1550 1560 1570 1580 1590 1600 1610 1620 1630 1640 1650 1660 1670 1680 1690 1700 1710 1720 1730 1740 1750 1760 1770 1780 1790 1800 1810 1820 1830 1840 1850 1860 1870 1880 1890 1900 1910 1920 1930 1940 1950 1960 1970 1980
1705 1716 1727 1738 1749 1760 1771 1782 1793 1804 1815 1826 1837 1848 1859 1870 1881 1892 1903 1914 1925 1936 1947 1958 1969 1980 1991 2002 2013 2024 2035 2046 2057 2068 2079 2090 2101 2112 2123 2134 2145 2156 2167 2178
89 | P a g e
1990 2000 2010 2020 2030 2040 2050 2060 2070 2080 2090 2100 2110 2120 2130 2140 2150 2160 2170 2180 2190 2200 2210 2220 2230 2240 2250 2260 2270 2280 2290 2300 2310 2320 2330 2340 2350 2360 2370 2380 2390 2400 2410 2420
2189 2400 2412 2424 2436 2448 2460 2472 2484 2496 2508 2520 2532 2544 2556 2568 2580 2592 2604 2616 2628 2640 2652 2664 2676 2688 2700 2712 2724 2736 2748 2760 2772 2784 2796 2808 2820 2832 2844 2856 2868 2880 2892 2904
90 | P a g e
2430 2440 2450 2460 2470 2480 2490 2500 2510 2520 2530 2540 2550 2560 2570 2580 2590 2600 2610 2620 2630 2640 2650 2660 2670 2680 2690 2700 2710 2720 2730 2740 2750 2760 2770 2780 2790 2800 2810 2820 2830 2840 2850 2860
2916 2928 2940 2952 2964 2976 2988 3000 3012 3024 3036 3048 3060 3072 3084 3096 3108 3120 3132 3144 3156 3168 3180 3192 3204 3216 3228 3240 3252 3264 3276 3288 3300 3312 3324 3336 3348 3360 3372 3384 3396 3408 3420 3432
91 | P a g e
2870 2880 2890 2900 2910 2920 2930 2940 2950 2960 2970 2980 2990 3000 3010 3020 3030 3040 3050 3060 3070 3080 3090 3100 3110 3120 3130 3140 3150 3160 3170 3180 3190 3200 3210 3220 3230 3240 3250 3260 3270 3280 3290 3300
3444 3456 3468 3480 3492 3504 3516 3528 3540 3552 3564 3576 3588 3600 3612 3624 3636 3648 3660 3672 3684 3696 3708 3720 3732 3744 3756 3768 3780 3792 3804 3816 3828 3840 3852 3864 3876 3888 3900 3912 3924 3936 3948 3960
92 | P a g e
3310 3320 3330 3340 3350 3360 3370 3380 3390 3400 3410 3420 3430 3440 3450 3460 3470 3480 3490 3500 3510 3520 3530 3540 3550 3560 3570 3580 3590 3600 3610 3620 3630 3640 3650 3660 3670 3680 3690 3700 3710 3720 3730 3740
3972 3984 3996 4008 4020 4032 4044 4056 4068 4080 4092 4104 4116 4128 4140 4152 4164 4176 4188 4200 4212 4224 4236 4248 4260 4272 4284 4296 4308 4320 4332 4344 4356 4368 4380 4392 4404 4416 4428 4440 4452 4464 4476 4488
93 | P a g e
3750 3760 3770 3780 3790 3800 3810 3820 3830 3840 3850 3860 3870 3880 3890 3900 3910 3920 3930 3940 3950 3960 3970 3980 3990 4000 4010 4020 4030 4040 4050 4060 4070 4080 4090 4100 4110 4120 4130 4140 4150 4160 4170 4180
4500 4512 4524 4536 4548 4560 4572 4584 4596 4608 4620 4632 4644 4656 4668 4680 4692 4704 4716 4728 4740 4752 4764 4776 4788 4800 4812 4824 4836 4848 4860 4872 4884 4896 4908 4920 4932 4944 4956 4968 4980 4992 5004 5016
94 | P a g e
4190 4200 4210 4220 4230 4240 4250 4260 4270 4280 4290 4300 4310 4320 4330 4340 4350 4360 4370 4380 4390 4400 4410 4420 4430 4440 4450 4460 4470 4480 4490 4500 4510 4520 4530 4540 4550 4560 4570 4580 4590 4600 4610 4620
5028 5040 5052 5064 5076 5088 5100 5112 5124 5136 5148 5160 5172 5184 5196 5208 5220 5232 5244 5256 5268 5280 5292 5304 5316 5328 5340 5352 5364 5376 5388 5400 5412 5424 5436 5448 5460 5472 5484 5496 5508 5520 5532 5544
95 | P a g e
4630 4640 4650 4660 4670 4680 4690 4700 4710 4720 4730 4740 4750 4760 4770 4780 4790 4800 4810 4820 4830 4840 4850 4860 4870 4880 4890 4900 4910 4920 4930 4940 4950 4960 4970 4980 4990 5000
5556 5568 5580 5592 5604 5616 5628 5640 5652 5664 5676 5688 5700 5712 5724 5736 5748 5760 5772 5784 5796 5808 5820 5832 5844 5856 5868 5880 5892 5904 5916 5928 5940 5952 5964 5976 5988 6000
* Minimum sum Recharge or Topup Talktime of Rs 200 is required in last 6 months to extend validity to next 6 months
Index
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WiMAX Service
Plans & Tariff details
WiMAX is a unique technology being deployed by BSNL for the first time in India. This technology provides fixed as well as fully mobile high speed broadband connectivity along with roaming feature. It provides users a thrilling Internet browsing experience. Connecting to WiMAX : BSNL offers large variety of Customer Premises Equipments (CPE) including Outdoor, Indoor and USB dongles from which customers can choose as per their application requirements. Indoor: Best suited for Home/Office users. Can be used in moving vehicle also Outdoor: Suitable for remote and rural areas. Can be used upto 15 Km distance (Line of sight) from BTS site.
Why should you choose BSNL WiMAX? Internet browsing at lightning speed Data Download/Upload at very high speed upto 7Mbps Superior Performance Worlds latest wireless broadband technology Very low cost and low starting tariff Wide range of User friendly plans WiMAX Services: High speed broadband connectivity upto 7Mbps Leased Lines VPN Services Web based Video Conferencing A. Initial Charges at the time of application:
Particulars CPE Charges for outright purchase Security Deposit Indoor - CPE Rs. 1500/- * Rs.1000/Outdoor- CPE Rs 1500/- * Rs.1000/-
B) Further the Minimum Hire Period for Limited & Unlimited plans have been enhanced as below: a. For limited plans e.g Wl 220, WI350, WI750 etc. - 6 Months b. For Unlimited plans e.g. HOWI-750, BUWI UL-l 999, 3500, 7000 etc.- 3 Months. CPE charges and WiMAX BB Account Creation Charges will be collected in advance through Demand Note through the local commercial system at the time of application for Prepaid WiMAX BB connection. In case of customer having his/her own CPE, only WiMAX BB Account Creation Charges will be collected in advance through Demand Note through the local commercial system at the time of application for Prepaid WiMAX BB connection.
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WI 220 Bandwidth (wherever technically feasible) Applicability Single/Multi Users (SU/MU) Activation/Installation chares in Rs. Fixed Monthly Charges (FMC) for service in Rs. Discounted Annual Payment Option in Rs. FMC for Indoor & Outdoor CPE by BSNL in Rs. FMC for USB Dongle provided by BSNL in Rs. Free usage per month Additional usage charges beyond free limit (Rs./MB) Free E-mail IDs/Space (Per E-mail ID) Static IP Address (On Request) Security Deposit Minimum Hire Period Three Months
WI 350
WI 750
512 Kbps to 2Mbps All Users SU NIL 220 2200 All Users SU NIL 350 3500 All Users SU NIL 750 7500
512 Kbps Home only SU NIL 750 7500 All Users MU NIL 1999 19990
50
50
50
40
40
40
40
40 400 MB 0.80
40 1.0 GB 0.80
40 4.0 GB 0.80
Three Months
Three Months
One Month
One Month
One Month
One Month
Note: The above rates are exclusive of Service Tax, which will be charged as per prevailing rates.
Index
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WiMAX Business User Plans BUWI UL 1999-A Rs.1999 Unlimited 12 Months Rs.19990 BUWI UL 3500-A Rs.3500 Unlimited 6 Months Rs.21000 BUWI UL 7000-A Rs.7000 Unlimited 6 Months Rs.42000
S. No.
1 2 3 4 5
Fixed Monthly Charges (FMC) Free Data Usage per month No. of months upfront FMC payment Upfront payment of FMC for the period mentioned in (3) above Discount on Sale Price of CPE / Dongle ii) Indoor CPE iii) Outdoor CPE
in case of Upfront Payment 36% 30% Free Free Free Free Free
Terms and conditions: The VPNoWiMAX for General customers will be treated as an Add On service. Customer should opt for a minimum of Rs.750/- plan. However, customers may opt for higher Business WiMAX Plans also. The customer will be able to access either VPN or internet at a time. All charges are exclusive of Service Tax. Minimum hiring period for VPNoWiMAX One year Roaming charges: - The usage charges specified for home LSA will also be applicable while in roaming.
Index
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Entertainment
Devotional
My forte
nexGTv Mobile TV Mobile Radio Dial a TV 3G Portal Live Sharing Video SMS Dial a Video Voice Chat Jokes
Sports
Games Sports
Finance
Share & Stocks
Index
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BSNL Live: a WAP Portal which offers one stop shop for all your information, fun and communication.
Visit BSNL Live http://bsnllive.net from your mobile and experience the thrill.
Mobile TV: 3G TV is a simple 3G based application that allows you to watch over 50 Television
channels on your BSNL 3G Mobile handset on 3G network. BSNL Tunes: Now Greet your caller with a song of your choice. No more 'Tring Tring'. Play greatest hits from Bollywood, Hollywood, Instrumental, Regional songs etc. You can set one common tune for all or customize a tune for specific callers and much more.
Dial and act on voice prompt Dial and act on voice prompt Subscription and Song Rental are applicable.
Dial and act on voice prompt To set the ring back tune of your caller (BSNL Numbers) as your BSNL Tune Choose your BSNL tunes through our web site
To change the song customer has to send SMS <BT>space<Song Code> to 56700 (Change of song will attract song rental for the song selected) To Deactivate the BSNL Tune Service Dial 56702 and select option.
Index
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BSNL TUNES INTRODUCED IN CDMA: Activation & De-Activation Procedure & Tariff
Activation modes: The BSNL CDMA customers of Tamil Nadu can get their BSNL TUNES Services activated, as of now, through two different Modes, that is (a) by Dialing 56700 and (b) Dialing to the Call Centre -1503.
(a) Activation procedure - by dialling 56700: Dial 56700. Browse through the different categories of songs & get the required BSNL TUNES song activated. (This is an IVRS based Activation Procedure and the IVRS Browsing time will be charged @ Rs.2/Minute) (b) Contact the Call Centre and get activated: Get activated by dialling to the Call Centre (1503). De-activation modes: The BSNL CDMA customers of Tamil Nadu can get their BSNL TUNES Services de-activated, as of now, through two different Modes, that is (a) by dialing 56700 and (b) dialing to the Call Centre -1503. (a) De-activation procedure - by dialling 56700: Dial 56700. Goto Manage option to de-activate. (This is an IVRS based Activation Procedure and the IVRS Browsing time will be charged @ Rs.2/Minute) (b) Contact the nearest CSC and get De-activated: Get De-activated by dialling to the Call Centre (1503).
Renewal
Three day s in advance to the date of Renewal, Pre-renewal message will be sent to the customer along with de-activation method. If the customer does not de-activate prior to the renewal, it will be automatically renewed and the monthly Subscription & Song Charges will be collected.
Tariff: (Monthly Subscription Charge Rs.30) + (Per song Charge Rs.12 per month) (Rs.2/- per minute for the IVRS based Activation & De-activation)
WATCH TV CHANNELS, VIDEOS ON THE MOVE: BSNL Live' is a WAP Portal which offers one stop shop for all Customer Information, Entertainment, and
Communication related requirements. Through BSNL Live' you can watch LIVE TV (Hello TV) and movies on your mobile, download exciting Videos clips games, songs and personalize your mobile phone with wallpapers and ringtones of your choice. To access BSNLLive visit WAP site http: //bsnllive.net from your mobile phone and experience the thrill. You can also ask for the settings by sending <make> space <model> of your handset to 58355 by SMS e.g. <Nokia> space <N79> to 58355. After you send the SMS you will in response get several settings on your handset viz. bsnllive', bsnlstream' etc.
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Once you get all the settings, you will have to save them. Out of these several settings the one pertaining to BSNL Live (will appear as 'bsnl live') should be saved as default. In some handsets the word 'Bookmark' is used instead of default. Thereafter whenever you want to access BSNL Live you will have to click on your Web browser in your mobile; the 'BSNL Live' bookmark will be visible to you and clicking on it will lead you to the Welcome page. Hello TV: Hello TV is a Live TV service which offers more than 50 channels on your mobile. This service is available for both 2g and 3g users with compatible handsets. With hello TV you can now watch Live TV on your mobile anywhere anytime. Movies: Movies will be streamed on demand i.e. the content will be played in real time on your mobile from BSNL Live' directly without first getting stored. Videos: Video clips of 3-5 minutes (approx.) on an average are available on demand. You can choose videos and download from the available huge library of content at BSNL Live'. The categories of content varies from astrology, recipes/ cookery, entertainment, cricket to beauty tips/ clips, comics/ animation, Movies and Movie trailers, Music, Multimedia games and wallpapers, and other different tones/tunes . In addition to above more and more categories of video clips will be added to suit every taste and choice. Music - Full track song download: You can download full track audio songs (mp3) of your choic e through BSNL Live'. Games: Various Categories of Games viz. Regular (Simple & premium) and multiplayer branded games are available. You will be able to see only games which are compatible with your handsets. Thus you need not to worry about compatibility of games. At the time of download you will be required to pay charges of games. Access to above services is recommended for 3G Subscribers for better experience but other content viz . Wallpapers, Themes, Screen savers, Ring-tones etc. can be used / downloaded by all the GSM subscribers.
Step: 5 Step: 6
Note: Data Download charges applicable as per plan. You can unsubscribe from this service by sending the following SMS. UNSUBMYTV to 55447 (2G Customers) UNSUB3GMYTV to 55447 (3G customers)
Index
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BSNLs Bharatberry
BSNL launched the services viz. Bharatberry [Push E-mail & PIM (Personalized information Management) Sync. services] on 14.11.2011.
Bharatberry service allows you to: get email pushed to your mobile phone from virtually any of your email accounts perform synchronization of your Contacts, Calendar, Notes and Tasks etc. across your mobile phone and Bharatberry server
To use this service, you should have a mobile phone enabled with GPRS or WIFI or 3G service for internet connectivity.
PIM (Personalized Information Management) Sync. Service: You can sync your contacts, calendar, tasks and notes.
Yes, using Bharat berry PIM sync Client, you can synchronize the contacts, calendar, tasks and notes that you have in your mobile phone (not the configured email account) with the Bharat berry server.
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The different kinds of messages e.g. voice messages, FAX messages etc will be listed under the subject heading as soon as you logon to your E-mail account. Click on the voice message and the system will play it directly (if your machine supports the 'sbc' format). If your machine doesnt support the 'sbc' format, first convert the message into the 'wav' format using the icon provided on the right hand side. Then system will prompt you to save that attachment to your hard disk. After saving, click on the wav file and the system will play it. ii. FAX Messages: The FAX message comes as an attachment in the TIFF format. Open the FAX message using an imaging program as for example the IMAGING on the Windows -NT. The first page will just give you the summary of the FAX message i.e. the total no. of pages in the FAX message, the no. from which the FAX message was sent etc. Then you can download the actual FAX message. 4. E-Mail to Speech (ETS): This feature will enable the subscriber to receive the Email on the mobile phone .In order to listen E-mail messages from your voice mailbox, dial the No: 17000 from your mobile phone. Press * to skip the introduction part. The system prompt will say ' to listen E-mail message Press Option '4', thereafter, follow the voice menus . The attachments along with Email cannot be listened from your voice mail box.
Index
Security Deposit: Security deposit is required for Local/STD/ISD facility of new connections. It is non-interest bearing & refundable upon surrender subject to clearance of all dues. No security deposit is required for Local/STD facility from the following categories. BSNL employees Existing BSNL subscribers upon request with conditions Employees of Central/State Government and Central PSUs Bank employees who give ECS mandate from their own bank Central/ State Government & Central PSU's Corporate Customers taking minimum 5 connections in corporate name. LSA: Licensed Service Area is the area within which Mobile Services are provided by Service provider (i.e. BSNL) under the license issued by competent authority. Tamilnadu Circle includes all revenue districts excluding Chennai, Kancheepuram and Tiruvallur districts and including Pondicerry Union Territory. For mobile services are concerned, Tamilnadu Circle and Chennai Telephones Area (Chennai, Kanchipuram & Tiruvallur) are considered as single LSA. Roaming: You can carry your mobile connection beyond your home LSA and use. In such cases, it is said to be that you are on roaming. Roaming service activation is absolutely free. While on roaming outgoing/ incoming call charges are applicable as per tariff plan. Voice/Video Call Charges: Local: Calls made to numbers within the LSA STD: Calls made beyond the LSA ISD: International calls The calls charges are applicable as per tariff plan & pulse rate. This will be normally for per minute or per second or specific duration. Data Download: 2G customers can download Data through GPRS i.e. Mobile Internet facility. 3G customers can down load data in their mobile or using data cards through 3G Data service at a very high speed. The tariff for data downloads is applicable as per the data plan of you. SMS: Short Message Service is available to send text containing 160 Characters. The spaces between words will be also counted as characters. This may be from a Mobile phone to another mobile phone or one to many or PC to Mobile/Mobiles. Local/National/International SMS can be sent. The charges are applicable as per tariff plan chosen by you.
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MMS: Multi-media Messaging Service, through which, you can send and receive messages containing text, audio or video or combination of any or all. The mobile handset shall be combatable for MMS applications. Night Calling: Calls made between 11.00 p.m. and 06.00 a.m. The call charges will depend on the plan chosen by you. Friends & Family: This facility allows you to make Free calls or at reduced call charges to the selected mobile/fixed telephone numbers. The tariff is applicable as per the plan. On-net: It means, own network i.e. BSNL network. Off-net: It means other network of Private Operators i.e. other than BSNL. Plan Voucher: To extend the validity and for migration of plans. Plan Continuation Voucher: To continue on the plans viz. Per Second, Per Minute and New General plans only. Top-up Vouchers: Top-up vouchers are used to extend the usage value. Special Tariff Voucher: It is nothing but to cut your rates of parent plan C-Top-up: Channel top-up is nothing but electronic recharge/top-up facility. Recharge or Top-up can be done through C-top-up for the specified values as preferred by you. Freebies: Freebies are the concessional tariff, free calls/SMS/Data downloads offered permanently or for limited/specific period or to specific numbers. Validity: SIM Validity It is normally for 7 Days. Within this period you shall activate your connection by using PV. Plan validity The specified period of validity of the Plan chosen by you. Life time validity of plan - Life Time Validity means the License Period of the Operator. The License Period for Cellular Services of BSNL is 20 years w. e. f. 29.02.2000. However, the License is understood to be renewable further on its expiry. (Note: To continue the lifetime plan the recharge conditions specified along with the plan should be fulfilled). Grace Period(s) Grace Period: It is the period within which Recharge or Top-up shall be done by Customer with PV/RC/Top-up as per the requirement of the plan. Grace Period 1 (GP-1): 15 days from the expiry of the validity of the plan. Grace Period II (GP-1I): Additional 165 days from the expiry of the Grace Period (GP-I) of the plan.
Note:
A. B. C. D. During the grace period, no O/G calls will be allowed except emergency (toll free) & IVR calls. However I/C shall be free during Grace Period I. The unutilized balance amount of the previous card can be carried forward in case of renewal within the Grace Period-I, otherwise it shall lapse. The SIM number can be re-activated within additional period of 165 days even beyond the grace period of 15 days (GP-I) as per the parent plan. However, in such cases, the credit balance will lapse. Free talk value on initiating the SIM is given to all subscribers.
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Index
BLACKOUT DAYS:
As per Telecom Regulatory Authority of India (TRAI) directives, 5 days in a year shall be declared as blackout days. BSNL has declared the following 5 days as black out days. No concessional tariff on voice calls or SMS will be available on those days only. The normal tariff as per plan will be applicable on those days. 1. New Years Eve (31st December) 2. New Year Day (1st January) 3. Valentine day (14th February) 4. Diwali (3,November) 5. Christmas day (25th December) - (all the 5 days for the year 2013).
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BlackBerry
BSNLs Plans & Tariff structure
BlackBerry Limited Tariff Plans under 2G & 3G in post paid services:
Sl. No. 1 2 Particulars Fixed Monthly Charges for BlackBerry in Rs Free data usage Kb/month (Home LSA) BIS P-1 299 Nil BIS P-II 499 2000
0.30
0.04
Note:
1.
2. 3.
For voice plan, the customer can choose any plan out of post paid plans with Fixed Monthly Charges (FMC) for Rs.225 and more. Service Tax as applicable will be charged extra. Free data usage does not include roaming usage under limited plan.
Not allowed
299
271
FMC/PV BlackBerry Social Networking Unlimited instant Bundle plan in Rs [BIS Social] messaging Unlimited emails (POP/IMAP)+Instant Messaging
Not allowed
299
270
Allowed*
362
399
*Unlimited Internet Browsing-access is only available when browsing is done using BlackBerry Smartphone, Blackberry browser and APN FMC= Fixed Monthly charges, STV= Special Tariff voucher with validity of 30 days
1. 2.
Charges for other Tariff Items as per selected plan Service Tax as applicable will be charged extra in case of post paid.
Index
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i.
999
ii.
BES-P-III
875
NA
Unlimited e-mails (POP/MAP) + Instant Messaging + Internet Browsing + Off-Devices GPRS upto 2 GB Unlimited e-mails (POP/MAP) + Instant Messaging + Internet Browsing + Office e-mails
0.05
FMC= Fixed Monthly Charges, STV = Special Tariff Voucher Service tax as applicable extra. GPRS usage upto 2GB per month is free with BIS Plan-III. GPRS usage beyond 2GB, is chargeable @ Re.0.05/10Kb. Unlimited Internet Browsing access limited to Blackberry smart phones GPRS usage upto 2GB per month is free with BIS Plan-III (BIS Regular). GPRS usage beyond 2GB, is chargeable @ Rs.0.04/10KB. Unlimited Internet Browsing-access is only available when browsing is done using BlackBerry Smartphone, Blackberry browser and APN No additional charges to be levied for 3G Prepaid and Postpaid blackberry services until further order. Blackberry unlimited tariff plan BIS-C at Sl. No.3 above is not allowed under 3G.
Prepaid Blackberry Plans with STVs of 7 / 90 / 180 days validity can be activated by sending SMS message to 53733
S.No 1 2 3 4 1 2 3 4 1 2 3 4 Name of Plan BIS Lite BIS social BIS-C BIS regular BIS Lite BIS social BIS-C BIS regular BIS Lite BIS social BIS-C BIS regular Validity in days - 7 MRP Rs. 89 88 109 276 Validity in days - 90 939 938 1213 3144 Validity in days - 180 1865 1864 2427 5956 Format for sending SMS. BISL91 BISS88 BISC109 BISR276 BISL939 BISS938 BISC1213 BISR3144 BISL1865 BISS1864 BISC2427 BISR5956
For further details log on to our web: tamilnadu.bsnl.co.in or Call Toll Free 1503 Index
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CURRENT AFFAIRS IN GSM MOBILE NETWORK Rationalisation of Tariff under 2G/3G Prepaid Mobile Services:
Rationalisation of prepaid plan tariff effected for the following plans from 06.02.2013. 1. General , 2. Anbujodi, 3.Student Special & 4. Roam free. Gist of Changes: MRP of plan vouchers revised for General & Anbujodi plans. Freebies attached with Plan Vouchers have been revised. Tariff on voice calls local & STD, Video, SMS etc. is also revised.
(For details please refer to the tariff table of respective plans through Index Page)
Index
The list of 5 Black out days for the calendar Year 2013
1. 2. 3. 4. 5. New Years Eve (31st December) New Year Day (1st January) Valentine Day Diwali Christmas
During the days mentioned above, the tariff will be as that of basic plan of the Customer. Concessional rate will not apply to those days only.
Particulars Fixed Monthly Charges (in Rupees per month) Speed upto 6 GB usage Speed beyond 6 GB usage Data Validity Activation Charges SIM Cost
Postpaid Rs.700 (Service Tax Extra) Max of 3.6 Mbps 256 kbps Unlimited Data Usage For every calendar month Rs.100 Rs.20 for 2G SIM Rs.59 for 3G USIM
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In Post paid service, once the customer opts for FMC700, the unlimited data per month with different speed will continue, till the customer changes the plan. Any existing 2G/3G postpaid voice plans customer is allowed to avail this 3G promotional Unlimited data plan FMC 700 during the promotional period. However, if any new customer opts only Unlimited Data FMC 700 plan, by default FMC 99 voice plan will be applicable.
Index
Introduced New Rate cutter/Volume based SMS STVs for 2G & 3G prepaid mobile services in Tamil Nadu LSA (incl. CHTD) with effect from 11.01.2013.
The details are given below:STV feature Validity in days 7 days 15 days 30 days 60 days 15 days 30 days MRP in Rs. (incl.
of .Tax)
Local/National On-net SMS @ 1P/SMS* & Local/National Off-net SMS @10p/SMS* a) Local/National On-net SMS: 100 SMS per day FREE* & b) Local/National Off-net SMS: 12p/SMS*
12 21 33 54 36 56
SMS keyword to be sent to 53733 SMS12 SMS21 SMS33 SMS54 SMS36 SMS56
*The SMS tariff is applicable upto 100 SMS/day/SIM only. All the SMS beyond 100 SMS/day/SIM will be charged Rs.0.50/SMS or SMS charges as per plan whichever is higher. All the above SMS STVs are available for current plans and Nesam Group of plans only under Group III. Existing Volume based STV46 is withdrawn both thru C-TOP UP and SMS. Existing SMS keyword SMS14 & SMS46 are withdrawn. For the SMS keyword SMS21, SMS36 & SMS56, the above new rate/feature only, is applicable.
Unlimited local on-net STVs 344, 894 & 44 are placed in Group I. Unlimited local/STD on-net STVs 34,164,574 & 1494 are placed in Group II. 112 | P a g e
All the above unlimited voice STVs are available for all prepaid plans. STV 44 (1p/2sec) is available for current plans and Nesam Group of plans only. Existing SMS keyword VOICE300,VOICE35,VOICE151 & VOICE501 are withdrawn.
Index
7.2 Mbps 3G Data cards at reduced price, the promotional offer extended upto 31.03.13
The offer of the special discount of 20% on the sale price of 7.2 Mbps 3G USB type HSDPA data cards on Pan India basis has been extended upto 31.03.2012.
Item
Promotional offer
Reduced price
Rs.2000+100=2100
20% discount
Rs.1600+80=1680
The facility of extending the plan validity through SMS activation for General plan customers (by sending Continue to 53733) is withdrawn with immediate effect. However, as per the new guidelines, General Plan customers can extend their plan validity by recharging their account with Plan Voucher Rs.183 through C-Topup.
Rationalization of tariff and introduction of Combo Vouchers in 2G & 3G prepaid mobile services. New prepaid plans viz. Lifetime, Second, Minute introduced in 2G/3G GSM mobile services. (For Tariff details please refer to the tariff table in this booklet)
Existing prepaid plans viz. Saral Anant Plan (PV33), Per Second & Per Minute prepaid plans are not available w.e.f. 12/12/2012 for new customers to subscribe.
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The following combo vouchers have been implemented in Tamilnadu Circle (including CTD area) w.e.f.24.12.2012
(i) 3G Data Combo Voucher ( Thru CTOP-UP only) MR S.Tax @ Card value UV offered Feature P in 12.36% in in Rs. in Rs. Rs. Rs. 5 GB Free data + 899 98.89 800.11 150 Rs.150 UV* 2.25GB Free data 535 58.85 476.15 50 + Rs.50 UV 1GB Free data + 177 19.47 157.53 50 Rs.50 UV *UV-Usage Value (ii) Voice Combo Voucher ( thru CTOP-UP and SMS) Feature Local Any Network @ 30p/Min + UV Rs.20 MRP in Rs. 71 S.Tax @ 12.36% in Rs. 7.81 Card value in Rs. 63.19 Free data Usage in GB 5 2.25 1
Validity in days 30 30 5
Validity in Days 30
(iii) SMS Combo Voucher ( thru CTOP-UP and SMS) MRP in Rs. 13 S.Tax @ 12.36% in Rs. 1.43 Card value in Rs. 11.57 UV offered in Rs. 5 Free SMS Usage 50 Validity in days 2
50 to 100 SMS per day- SMS charges as per plan. Beyond 100 SMS, 50p/SMS or SMS charge as per plan whichever is more is applicable. Both Local and National SMS (iv) All Features COMBO STV (for 2G Only) thru SMS only Feature 100 Local SMS +50 MB Data +Rs.25 UV MRP in Rs. 62 S.Tax @ 12.36% in Rs. 6.82 Card value in Rs. 55.18 Validity in Days 7 SMS Keyword COMBO62
v) Withdrawal of STVs i) Voice STV with MRP of Rs.61 for Local Any Network Call @ Rs.0.30/Min has been withdrawn both through CTOP-UP and SMS. ii) Volume based SMS STVs Rs.21 (1500 Local SMS), Rs.36 (3000 SMS), Rs.56 (6000 SMS) and Rs.14 (Local & National SMS @ Rs.0.05/SMS) are withdrawn both through CTOP-UP and SMS.
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(vi) Revision of SMS Charges Feature Student Special Prepaid plan - Local SMS Existing 5p/SMS (Any Net) Revised 5p/SMS (On Net) 15p/SMS (Off Net)
STD any network 35p/Min + UV Rs.30 Local/STD Any Network 35p + UV Rs.40 *UV Usage Value
169 219
18.59 24.09
150.41 194.91
30 45
COMBO169 COMBO219
(viii) SMS Charges under existing combo STVs are revised as follows (including existing customers): Feature Combo STVs MRP Rs.105 & 345 Existing Local + STD Any Network 5p/SMS Revised 10p/SMS for Any Network
Note: Voice Combo Vouchers 71, 169, & 219 are placed in Group 1; SMS Combo Voucher 13 is placed in Group III; all features Combo Voucher 62 is placed in Group V.
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For ADSL Broadband customers under annual payment option or longer period commitment with any FMC plan Sale price of 3.6 Mbps 3G data card:-Rs.500/-(Excl. of VAT). SUK with 1GB free data usage embedded in the SIM with a Validity of 30 days Rs.132 (Exclusive of S.Tax) SUK price includes price of normal SIM and if the customer wants USIM SIM, then an additional Rs.59 is to be charged. The bundled free data usage of 1GB is to be used within 30 days from the date of activation. Plan voucher - Rs.51 (inclusive of S.Tax) (200 MB free data usage to be used within 30 days from the date of activation) shall be purchased for activation of data plan. After this month, customers are required to recharge their data card at market operated rates offered by BSNL to all data customers. 3. The data cards may be offered through BSNL CSC only, after verification of credential of the customer i.e. the past paid bill of the BSNL ADSL Broadband connection in respect of existing customer and proof of having taken BSNL Broadband connection in respect of new customer, till the stocks lasts, against purchase of SUK, plan voucher and on submission of CAF. 4. It is also to be ensured that only one Data Card as per this order is to be offered against one ADSL connection.
5. All the terms and conditions currently applicable to Broadband customers and 3G data card customers shall remains the same.
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Index
Automatic validity extension by deducting PV charges from the A/C of the customers:
PV/PCV charges from the account of the customers in TN Circle w .e. f 31.10.2012. The details are given below: i) Initially, this facility is being extended to New Nesam Special, Per Second, Per Minute, General and Anbujodi Special plans:Plan Name New Nesam Special Per Second, Second Per Minute, Minute General Anbujodi Special Amount to be deducted (Rs.) 25.81 37.38 32.93 162.87 72.09 MRP of PV/PCV (Rs.) PV 29 PV42 PV 37 PV 183 PV81
ii) The balance amount available in the customer account will be checked on the last day of Grace Period I. (i.e. 15th day of GP1) iii) If sufficient balance is available, then the amount as described above will be deducted only for the customers of the above plans, and validity will be extended as per PV. iv) The freebies as per the PV will be extended accordingly. v) The customer will be informed by an SMS from IN, like Dear Customer, Rs. xx has been deducted and validity of the plan is extended to xx-xx-xxxx as per the PV applicable for your plan.
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Reverse Bundling Scheme for 3G tablets sold under by the approved vendors:
Start-up Kits (SUK) for activation of data plan for tablets (3G) sold under reverse bundling scheme has been introduced under prepaid mobile services in Tamilnadu Circle with effect from 20.10.2012.
i) The details of Start-up Kit (SUK) for 3G Tablets are as under :Sl.No Particulars Details a) Start-up Kit (SUK) price (incl. of S.Tax) Rs.209 for 3G Tablet b) Free Data Usage 2 GB +200 MB for 3G Tablet c) Plan Activation through existing Plan Rs.51 for 3G Tablets Voucher d) Validity of Freebies 60 days from the date of activation e) Applicability For 3G tablets sold under reverse bundling scheme by the approved vendors f) Applicable STVs All 3G DATA STVs as applicable for PV51 g) Other terms and conditions As per PV 51 data plan
ii) The SUK is to be physically bundled with 3G Tablets and not to be allowed for sale as standalone sale of SIM. Tablet- 3G SUK Data Plan ACTIVATION PROCEDURE The vendor will make a payment of Rs.209 for 3G USIM through RTGS to AO-CMTS, Trichy. After getting the confirmation from TR-AO (CMTS), DE Commercial, CBT will issue the 3G USIM to the vendor, who will come and collect it from Coimbatore. The Tablet Vendor or his Agent has to enter the SIM Number and the Random number at the top of the CAF, while issuing the SIM to Customer along with the Tablet. The SIM stock will be in the name of the Vendor, but will appear to all CSC/Franchisees on entering the 3G USIM No. after selecting the Menu in Tablet/Data Device in Sancharsoft. CSC/Franchisee has to enter the correct 7 Digit Random number in IMEI column manually and SIM number manually like PTPL Tablet/3G Data card Plan. The CAF entry will be done either by CSC or by BSNL Franchisee. Number can be selected thru choose your mobile number. After entering the Address Data entry in Sancharsoft, the number will be activated in IN based on the Plan. The eligible 3G Free data usage will be set in IN only on applying the Plan voucher 51 by the customer through C-Top Up. The Main Account validity will be set 365 days from the date of 1st call.(*123#) and the Free data usage 2GB+200MB with 3G Speed will be set accordingly. If the customer fails to apply Plan Voucher 51, within 22 days from the date of creation, the number will be liable for deletion. During the plan validity period, (i) The customer can choose to use any of the 3G Data STVs again to get free data usage; however, the validity of the chosen STV will be from the date of activation only. The unused free data usage if any, will be carried forward. (ii) The customer can browse the net @ Rs.0.02/10KB using the balance amount in his account, if free data usage is exhausted; for which existing TUs are allowed for these plans. Customer has to use the plan voucher Rs.51 only, to increase the plan validity. Plan migration to/from other plans are not allowed.
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Data plan tariff applicable to Tablets under postpaid mobile services has been revised and implemented with effect from the dates as given below in Tamilnadu LSA (incl. Chennai Telecom District)
a) Revised Postpaid Data Plans:FMC Exclusive of Service Tax (in Rs.) 680 Existing 1000/Revised 900 Bundled Free Data Usage 6GB Existing 9GB/Revised 10GB Charges beyond free usage 1p/10KB 1p/10KB Remark with Date of Effect New 16-10-12. 01-11-12.
3G different speed in Postpaid 3G mobile services in TN LSA (inc. CHTD) as promotional offer for 90 days from 17-10-2012 to 14-01-2013. The tariff details are given below. Particulars Fixed Monthly Charges (in Rupees per month) Speed upto 6 GB usage Speed beyond 6 GB usage Data Validity Postpaid Rs.700 (Service Tax Extra) Max of 3.6 Mbps 256 kbps Unlimited Data Usage For every calendar month Activation Charges Rs.100 SIM Cost Rs.20 for 2G SIM Rs.59 for 3G USIM In Post paid service, once the customer opts for FMC700, the unlimited data per month with different speed will continue, till the customer changes the plan. As per letter under ref.(2), any existing 2G/3G postpaid voice plans customer is allowed to avail this 3G promotional Unlimited data plan FMC 700 during the promotional period. However, if any new customer opts only Unlimited Data FMC 700 plan, by default FMC 99 plan will be applicable. REVISED PRICE FOR START UP KIT OF DATA PLAN FOR BUNDLED DATA CARD The Price of the Start-up Kit (SUK) for activation of data plan for Bundled data cards under 2G/3G prepaid mobile services in Tamilnadu LSA (incl. Chennai Telecom District) has been revised with effect from 01.09.2012.
i) The details of Start-up Kit (SUK) are as under:Particulars Start-up Kit (SUK) price (incl. of S.Tax) Free Data Usage Plan Activation through existing Plan Voucher Validity of Freebies Applicability
Details Rs.45 1GB Rs.51 30 days from the date of activation For 2G & 3G data plans with sale of BSNL data Card or any of the BSNL bundled data card The SIM stock will be in the name of the Vendor, but will appear to all CSC/Franchisees on entering the 2G SIM/3G USIM No. after selecting the Menu in Tablet/Data Device in 119 | P a g e
Sanchrsoft. CSC/Franchisee has to enter the correct IMEI number and SIM number manually like PTPL Tablet Plan The CAF entry will be done either by CSC or by BSNL Franchisee Number can be selected thru Choose your mobile number The Plan Voucher 51 will be applied through CTOP-UP(either by CSC or by BSNL Franchisee) The customer will be given 1GB+200 MB Free data usage with 30 days validity from the date of creation and the Main Account validity will be set 365 days from the date of 1st call.*123# Finally the customer will be activated in 3G DATA PV 51 plan.
The MRP of SUK includes price of Normal SIM (2G SIM). If the customer needs USIM he has to pay separately for the USIM. i.e. Rs.59. iii) The SUK is to be physically bundled with data card and not to be allowed for sale as standalone sale of USIM. iv) Henceforth, Plan activation to prepaid data plan with the sale of BSNL data card (including reverse bundling) will be through SUK Rs. 45 or SUK Rs.104 only. v) The activation procedure in respect of Forward/Reverse Bundling of BSNL data card is given below:
Forward bundling: As per subscribers request, 2G SIM/3G USIM on stock with CSC can be issued. CSC has to issue 2G SIM/3G USIM to Customer along with Data device on receipt of Device cost+ Rs 96/- for 2G SIM (SUK Rs.45/- + Plan voucher Rs.51/-) or Rs.155/- for 3G USIM (SUK Rs.45+USIM Cost Rs.59+PV Rs.51) Sale of SIM (2G/3G) is linked to sale of data card and Sale entry of Data Card (i.e. IMEI No.) is mandatory. CSCs should ensure the same for activation of data plan. The customer will be given free data usage of 1GB+200 MB which is to be used within 30 days on activation and the Main account validity will be 365 days from the date of activation. i.e from first call set (*123#) vi) All other terms and conditions with ref. to Plan Voucher 51 of Data Plan will remain same.
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(A Government of Enterprise)
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WLL Mobile
C. The quality of Service Benchmarks BSNL is committed to provide state of the art uninterrupted Telecom services to the customers and compy with the quality benchmarks as prescribed by TRAI or set forth by itself from time to time.
a) Quality of Service benchmarks as admissible to consumers for Basic Services (Wire line) The following benchmarks are prescribed: Time limit for service request or redressal of complaint All cases within seven days(subject to technical feasibility All cases within seven days(subject to technical feasibility All cases within three days for urban areas and all the cases within five days for rural/hilly areas(subject to technical feasibility Within three days Within seven days
Serial Number
Service Parameter
i)
Provision of Telephone
i)
Provision of Telephone
ii)
Fault Repair
iii) iv)
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v)
Percentage of Billing Complaints resolved within four weeks Time taken for refund of deposits after closure
100 %
vi)
b)
Quality
of
service
benchmarks
as
admissible
to
consumers
for
mobile
services.
The following benchmarks are prescribed: Service Parameter Time Limit for service request or redressal of complaint/TRAI Benchmark
Resolution of billing/charging complaints Period of applying credit/waiver/adjustment to customer's Accessibility of call centre/customer care %age of calls answered by the operators (Voice to Voice) %age requests for Termination/Closure of service complied Time taken for refund of Deposit after closures
>=95 %
>=90 %
c) The benchmarks as admissible to consumers for broadband service is as below Time Limit for service request or redressal of complaint Monthly Basis i) ii) Service Provisioning / Activation Time Fault Repair/Restoration All cases within fifteen days (subject to technical feasibility) Within three days
Serial
Service Parameter
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Billing Performance
iii)
a Percentage of Billing Complaints resolved b) Time taken for refund of deposits after closure
a)All billing complaints to be resolved within four weeks.> b)All cases if refund of deposits to be made within sixty days after closure
d) & e) Capability Developed and being performed to meet the Benchmarks BSNL strives to provide uninterrupted telecom services to the valuable customers & has a well structured and multilayered Public Grievances Redressal Mechanism. We do have an extensive grass root level Fault Restoration System (FRS) to book the complaints and ensure prompt rectification of any fault. Consumer has only to call Local Number 198 for booking and no delay restoration of fault. Consumers can use following toll free Consumer Care Numbers for booking their complaints at our Complaint Centres (Call Centres) set up for Basic Telephone Services, Mobile Services, Broadband and other Data Services.
For Basic Services including Broadband Services: 1500 or 1800-345-1500 (Toll Free Number) For CDMA & WiMAX Services: 1502 or 1800-180-1502 (Toll Free Number) For GSM Mobile Services: 1503 or 1800-180-1503 (Toll Free Number)
For Broadband and Internet Services: 1504 or 1800-345-1504 (Toll Free Number) For Blackberry Services: 1505 or 1800-180-1505 For MPLS and other Data Services: 1800-425-1957 (Toll Free Number) Aforesaid toll free Consumer Care Numbers are also used as General Information Numbers for providing general information to the consumers. Consequent upon the replacement of 2007 Regulations ( Regulations 3 of 2007) by TRAIs new Regulations called the Telecom Consumers Complaint Redressal Regulations, 2012, BSNL has now replaced the three tier Complaint Redressal Mechanism by two tier system by doing away with Nodal Officer. Under these Regulations, every complaint at Complaint Centre (Call Centre) shall be registered by giving Unique Docket Number, which will remain in the system for at least three months. Every Complaint Centre (Call Centre) shall 124 | P a g e
(a)
At the time of registering of complaint.. (1) Communicate, through SMS, to the consumer the docket number, date and time of registration of the complaint and the time within which the complaint is likely to be resolved; and (2) Update the system with date and time of registration of the complaint, docket number, the telephone number of the consumer and the time indicated to the consumer for resolution of the complaint;
(b)
On completion of action on a complaint (i) Communicate to the consumer, through SMS, of Redressal of the complaint along with action taken on the complaint; and
(c)
Interactive Voice Response System (IVRS), if installed on a Consumer Care Number is operated in the following manners: (i) (ii) (iii) the first level of the IVRS provides for language selection; the second level of the IVRS provides for options relating to the broad categories of complaints and service requests; the third level of the IVRS provides for a sub-menu under complaints and service requests, separately;
The sub-menu in the third level also contains option enabling the consumer to speak to a consumer care agent. Grievances/Complaints can also be booked on 12727 (for Circle Office) or 12728 (for SSA Office). This special TOLL FREE SERVICE has been introduced by BSNL for booking Public Grievances. Time limit for Redressal of Complaints or addressing service requests of consumers by Complaint Centres (Call Centres): BSNL shall ensure redressal of complaints and service requests in accordance with the time frame as specified under the Quality of Service regulations issued by the Authority. Where a time limit has not been specified under the Quality of Service regulations issued by the Authority, the complaints and the service requests shall be addressed within a time period not exceeding three days. Appeal to Appellate Authority: If the consumer is not satisfied with the redressal of his complaint by the Complaint Centre or, if his complaint remains unaddressed or no intimation of redressal of his complaint is received within the period specified, such consumer may prefer an appeal to the Appellate Authority through email or FAX or post on in person within a period of 30 days after expiry of time limit specified for redressal of grievance. Appellate Authority may entertain an appeal even after expiry of said period of 30 days but before three months after expiry of time limit specified for redressal of grievance.
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Two member Advisory Committee comprised of one member from Consumer Organization registered with the Authority and other member from BSNL has been set up in each Service Area separately to offer an advice on all such appeals preferred to the Appellate Authority. Contact Detail of Appellate Authority of BSNL Tamilnadu Circle: Name and designation: Ms.R.RADHA, General Manager (NWO CFA) Address: O/o CGM, BSNL, Tamilnadu Circle, No.80, Annasalai, Chennai-600002. Telephone: 044-28582838 Fax: 044-28584646/28520484 E-Mail: gmo_tn@bsnl.co.in Telephone Adalats: In addition to the above, subscribers whose grievances remained unsettled are invited to make petitions for redressal of their grievances in Telephone Adalats. SSA(Secondary Switching Area) Level Telephone Adalats are being conducted on bimonthly periodicity and Circle level Telephone Adalats are being conducted once in three months. Customers are asked to give their grievances in writing with all supporting documents within stipulated period to District Complaint Officer (DCO). The concerned office to which the case relates examines the case received by DCO and settles the case. A speaking order settling the case is communicated to the customers. For unsettled cases, a date is fixed for holding the Telephone Adalat. The customers are invited to attend the Telephone Adalat. The Adalat is presided over by General Manager of the area. The concerned officers of the Department are also called to be present in the Adalat. The full details of the case are presented to the presiding officer. The order of the presiding officer is communicated in the Adalat after hearing the arguments from both the parties. Appellate Jurisdiction of Telephone Adalats: Circle level Adalats headed by CGMs can consider the cases of the appeals against the decisions of the Adalats chaired by SSA Heads. Adalats headed by SSA Heads can consider cases of excess billing which have been rejected by them as administrative heads of SSAs. How we Monitor and Evaluate: BSNL has established Web based Complaint Monitoring System to enable the consumers to monitor the status of their complaints. Customers can log in to www.tamilnadu.bsnl.co.in and click on the hyper link BSNL Customer Care Portal for this purpose. BSNL also continues to make available such information to the telephone bills and also publishes once in six months in the newspapers in the manner prescribed as above Any change in the address of the web based complaint monitoring system shall also be intimated to the consumers in the same manner as above.
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Index
Index
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