Resident Satisfaction in Indore, India

A RESEARCH PROJECT
ON
STUDY OF RESIDENT SATISFACTION IN INDORE IN RELATION TO REAL

ESTATE.
Submitted in the partial fulfillment of Master of Business Administration

(Business Economics)
(2007-2009)
Project Guide: Submitted by:

Sakharam Mujalde Ashok
Gourav Jain
Lecturer, MBA(BE)IV Semester
School of Economics, (2007-2009)
DAVV, Indore
School Of Economics
Devi Ahilya Vishwavidyalaya, Indore
1
Certificate
This is to certify that Mr. Ashok Gourav Jain student of

MBA(BE),2007-09 batch, School of Economics , Davi Ahilaya
Vishwavidyalaya, Indore, has done Major Research Project Under my
supervision & guidance.
During his project he was found to be very sincere and attractive to

small details whatsoever was told to him. His commitment to his
work astonished me. Many times he cooled his heel sitting outside to
meet me about project work. It was nice to see a student putting his
heart & soul to the work.
I wish him good Luck & success in his Future.
Sakharam Mujalde
Lecturer,
School of Economics
DAVV, Indore
2
DECLARATION
I hereby declare that the project entitled “Study of Resident

Satisfaction in Indorein relation to Real Estate” is my original
research work conducted under theupervision of Mr. Sakharam
Mujalde (Lecturer,SOE,D.A.V.V Indore).
Ashok Gourav Jain

MBA(BE)IV Semester
(2007-2009)
3
Acknowledgement
The journey of success is not completed without proper support and guidance —it is
often said. I realized it even better during my Major Research Project. I may not have
come this far without help, guidance and support of certain people who acted as
guides, along the way.
I express my deepest and most sincere thanks to my Project Guide “Mr.

Sakharam Mujalde” Lecturer, School of Economics, Indore. After interacting with
him, I learnt few tricks of professional management and I am sure the knowledge
imbibed here will go a long way in enriching my career. His perceptive criticism kept
me working to make this project more full proof. I am thankful to him for his
encouraging and valuable support. Working under him was an extremely
knowledgeable and enriching experience for me. I am very thankful to him for all the
value addition and enhancement done to me.
I express my thanks to my Faculty Mrs. Vishakha Mam”. The project could not be
completed without her able support and guidance.
I express my gratitude to “Mrs. Shagun Agarwal” Resident of 20/2, Silver Line. For
helping me and providing me with useful information. I take this opportunity to thank
all Residents of Silverline (Manorama Ganj) & Ahinsa Tower as well as Lavkush
Awas Vihar, Sukhaliya, Indore.without their cooperation I would not have been able to
complete this project.
Last but not the least I would like to thank “My friend Sachin Likhar (Lavkush Awas
Vihar) & Amit Jain (Ahinsa Tower)” & Praveen Khadiya for their kind support
during this project. Above all I shall thank my true friends who constantly
encouraged and blessed me so as to enable me to do this work successfully.
(Ashok Gourav Jain)

Batch of 2007-09
School of Economics, Indore
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TABLE OF CONTENTS:
1. INTRODUCTION ABOUT REAL ESTATE

2. REVIEW OF LITRATURE
2. OBJECTIVE OF STUDY.
3. METHODLOGY USED.
4. COMPARISION BETWEEN SUBSIDIZED HOUSEHOLD BY GOVT. & PRIVATE
.. SOCIETY HOME THROUGH MEAN & PERCENTAGE
5. BAR CHART REPRESENTATION OF RESIDENT SATISFACTION
6. USE OF CHI –SQUARE
7. FINDINGS ABOUT RESIDENT SATISFACTION
8. SUGGESTION
9. BIBLIOGRAPHY.
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Introduction:
The Indian real estate sector plays a significant role in the country’s
economy. The real estate sector is second only to agriculture in terms of
employment generation and contributes heavily towards the gross domestic
product (GDP). Five per cent of the country's GDP is contributed to by the
housing sector. In the next five years, this contribution to the GDP is
expected to rise to 6 per cent. Moreover, the real estate sector is also
responsible for the development of over 250 ancillary industries such as
cement, steel, paints etc. A study by rating agency ICRA shows that the
construction industry ranks 3rd among the 14 major sectors in terms of
direct, indirect and induced effects in all sectors of the economy. A unit
increase in expenditure in this sector has a multiplier effect and the capacity
to generate income as high as five times. If the economy grows at the rate of
10 per cent, the housing sector has the capacity to grow at 14 per cent and
generate 3.2 million new jobs over a decade. The real estate sector in India
has observed a quite revolution over the past decade thanks to India’s
booming economy which has led to an increased demand for both
commercial and residential space. According to a study by a leading industry
chamber, the Indian real estate sector is expected to grow at 30 per cent
over the next decade, attracting foreign investments worth US$ 30 billion.
Present Scenario:
The fact that the US is the world’s biggest economy, one just cannot remain
unaffected. It affects different countries in different ways, but real estate
(because that is where the trouble started in the US) has been affected
disproportionately. Similar is the scenario with Indian real estate. Sentiments
are down and affordability has been hit the most There seems to be no clear
sign of recovery in the real estate market. Even the otherwise busy season
(January to March) could not prove to be any better than the previous
quarters. This is evident from the offtake of inventory at project sites of
various developers. A recent property brokers’ poll conducted by Edelweiss
on the residential property market also throws up the same results. The only
projects that are selling are the ones that are priced at least 25-30%
discount to the ongoing market rates. In fact, some of the new projects
(Lodha’s project in Thane, Dombivili, HDIL’s project in Andheri and Kurla)
launched in Mumbai and around did see some good response as they were
priced very attractively. Buyer sentiment is expected to remain negative due
to weak economic environment. Consequently, property volumes would
remain muted and prices would decline further. As per the survey, 76%
brokers expect price trend to be negative over the next three months and
53% brokers expect price trend to be negative over the next one
year. Location wise, Bangalore is the least pessimistic market with 32%
brokers having negative outlook over the next one year. On the other hand,
Chennai remains the most pessimistic with 73% brokers having
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negative outlook for the same period. This would further have a subdued
impact on the earnings estimates for the sector. Sales are expected to be
down by more than half of what they were in the March’08 quarter. Both DLF
and Unitech, the largest players of the sector, are faced with unsold inventory
and increasing interest costs. No utopian situation can lend a helping hand to
the declining operating profit of these developers, and things do not seem to
be getting better for another year for either of these developers. Real Estate
Builders & developers are doing everything to sell their (stuck in
recession) property. The most beneficial thing for buyers which
happening now is that, mostly all developers are forced to provide
their property at discount rate, which very from 35% to 50%. So
many people who were having a dream of owning home, can realize
it.
So Real Estate company attracting customers through many ways:
1. Roadshow by Realtors to woo NRI
2. Discount on buying property
3. Capitalizing on their past established colonies.
4. Offering EMI holiday schemes to boost their sales.
5. Price guarantee scheme
6. Promises to offer its residents not only a comfortable living but also
handpicked neighbours. Instead of the first-come-first-served approach, the
company is selling the property by invitations.
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A Real estate company providing facilities to its customer are:
Overview
Welcome to the glorious traditions of the rich culture of Ujjain. Reputed
through the ages, having found pride of place in Indian literature, Ujjain
symbolizes all that is erudite and holy in India.
Through the ages, no land has held so much of fascination and attraction
in Central India as Ujjain, housing one of the twelve Jyotirlingas in the
form of Mahakaaleshwar
Opulence combined with ultra-modern living...
Parsvnath City will rise true to form, as a totally modern township with
every modern convenience and the latest amenities amidst the
traditional cultural heritage.Parsvnath City, Ujjain presents a touch of
elegance, encapsulating the gamut of styles and rhythms in various
natural hues and formats. With green lungs and fountains in a pollution-
free environment, its spinal roads will be lined with fascinating trees and
green glades along walkways.
Providing relief from any unplanned construction, this elegant township
will present a synergy of architecture. It will infuse a virtual renaissance
in the centuries old township by introducing modern conveniences and
the latest amenities.
A Civilization ahead in architecture

Dreams come in different shades; Parsvnath City puts them together.
Life here will be perfected in all its presentations. Whether one prefers to
build his world of dreams or likes to select from various fully built
options designed by our experts or plots, Parsvnath City is ready to offer
both choices. The plot sizes cater to individual needs.
Excellent construction specifications have been stipulated for the built-up

villas which will offer the advantage of optimum space management
along with exquisite design elegance. Ujjain is all set for a cosmopolitan
living experience to set new trends in upper class living.
Horizons of a creative learning environment

Education will be a new learning experience at Parsvnath City, Ujjain
which has demarcated special zones for elite schools. The facilities in
these abodes of learning, playing and co-curricular activities will train
children to excel. The young ones will get exposure to creative learning
in an environment equipped with e-enabled facilities.
Round the corner... ultra-modern nedicare

Parsvnath City, Ujjain will offer its residents the advantage of ultra-
modern medicare facilities right within township. Be it diagnostic labs
with advanced equipment or a 24-hour pharmacy, it provides for all.
Laying stress on fitness and preventive medicare. Parsvnath City will
also offer its residents the facility of a meditation garden and cabana
which will be away from the commercial zone.
Celebrate the joy of being privileged

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Luxury Features
• Power Back-up
• Room AC
• Lifts
• RO System
• Water Softner
Security Features
• Security Guards
• Electronic Security
• Intercom Facility
• Fire Alarm
Lot Features
• Balcony
• Corner Location
• Park Facing
Interior Features
• Woodwork
• Modular Kitchen
Exterior Features
• Reserved Parking
• Visitor Parking
• Servant Quarter
Recreation
• Swimming Pool
• Park
• Fitness Centre / GYM
• Club / Community Center
Maintenance
• Maintenance Staff
• Water Supply / Storage
• Rain Water Harvesting
Other features
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• Split Air conditioners in Drawing / Dining and all Bedrooms
Real State In Madhya Pradesh:
Madhya Pradesh (MP) geographically represents the heart of India and Indore
is in all senses the heart of Madhya Pradesh. Indore, the commercial capital
of MP derives its name from the 18th century Indreshwar temple.
Having been ignored by the State and Central Governments alike over the
years it has grown on its own into a cosmopolitan city playing a pivotal role
in the business and commerce of Madhya Pradesh. The city after traversing
centuries is poised to become a software and industrial hub with its inclusion
in the coveted category of software city. Indore is a leading tier-2 city now.
Indore, often called mini-Mumbai, is also well known the commercial capital
of Madhya Pradesh and is at the cusp of an explosive growth. Indore is now
experiencing what Delhi, Mumbai, Banglore, Hydrabad did in the last few
years – lots of real estate millionaires in the making.
Though Indore is recently being eyed for development as IT hub, it has long
been known for its adjoining industrial belts. Pithampur, referred to as Detroit
of India due to heavy concentration of vehicle industry, is close (25 km) to
Indore. Dewas, another industrial town is approximately 35 km to Indore,
declared as city of export excellence. The cantonment town of Mhow (Military
Headquarters Of War) 22 km to the city has a thriving ready made garment
industry as well as shoe and metal cottage industry.
Gaining ground as a notable Tier-II city, Indore has caught the attention of
prominent real estate developers. Mirchandani Group, Omaxe, Parsvanath,
Sahara have instated the apartment culture in this rapidly growing city.
Traditionally been home to unorganized retailing the city is witnessing
spurring activities leading to increased â€œmall shopping cultureâ€. Even
the Government is trying to improve the infrastructure of the city by
improving inner and inter city road connectivity
The city is growing at a scorching pace with developments centered on North

and East side of the city. Major developments are being witnessed on the
Agra-Mumbai Bypass road which connects Indore to the financial capital on
one side and Agra on the other. The prices in the city are affordable when
compared to the prevailing Tier- I and II cities with a promising growth in
future.
Indore, a sleepy town is fast turning into a promising real estate destination
witnessing frenetic residential, commercial and retail activity.
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Why invest in Real State in Indore
IT and ITes in Indore is still at a nascent stage but it seems anticipation of a

boom in the sectors is already pushing real estate development in this city.
Indore is the commercial capital of Madhya Pradesh and its largest town too.
It has traditionally been a hub for the automobile, alloy steel industry and
textiles. Pass through the Pitampur industrial hub and you can spot major
companies like Hindustan Motors, Eicher Motors, Bajaj, Nicholas Piramal,
Bridgestone, Larsen & Toubro among others. Indore is also a hub for
soyabean cultivation and processing.
For smaller towns of Madhya Pradesh and other parts of central India, Indore
is the place to be, for education and for work. More employment opportunity
are in the offing with the government declaring a budget of Rs 5,000 crore
(Rs 50 billion) for building Asia's largest auto testing track at Pitampur for
ground breaking research and development.
The Madhya Pradesh government has earmarked 2,000 acres of land for an
IT SEZ near the proposed international airport. The airport itself will be a
catalyst for future real estate development in neighbouring locations. A
noteworthy development is the Crystal IT Park on 24 acres of land at
Khandwa Road. Prospective growth of the IT sector has fuelled the growth of
residential real estate in the city. Indore is on the radar of a number of IT
companies. According to the Knight Frank Report on Emerging Growth
Centres, developers like K Raheja and Unitech have already been allotted
land in the proposed IT SEZ.
Indore has a large population of entrepreneurs with high purchasing power.

The city has a number of strongly entrenched local brands along with
national and international retailers. Traditional unorganised markets are
slowly giving way to new organised retail markets with the arrival of new
malls and shopping centres.
The major retail growth can be seen in the central part of the city close to
the high-end residential locations of Palasia, Race Course, Saket and
Gulmohar and also in upcoming locations like Vijaynagar and MR 10.
Not surprisingly then, a Tramell Crow Meghraj study reveals that a number of
domestic and international real estate funds are expected to or are investing
in Indore.
Needed: More homes

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Recent years have seen a growth in demand for apartments, partly because
of rising aspirations of the populace and also due to a 47 per cent increase in
population in a decade. According to an estimate, there is a demand for at
least 1,00,000 units a year in Indore to accommodate the constantly floating
population.
Land prices have behaved in an extraordinary way, confirms Joy Sanyal,

vice-president, strategic development initiative, Trammell Crow Meghraj.
"The prices have soared 300 times in some cases. In a recent transaction,
Kalpataru from Mumbai picked up 3.12 acres of NTC land for a whopping Rs
90 crore (Rs 900 million)," he says. On average, the land cost in Indore is
between Rs 30 lakh to Rs 1 crore (Rs 10 million) an acre, depending on the
location.
Shalimar Township (23 acres) along the bypass was the first township
concept successfully implemented in Indore by the Mirchandani Group.
Today, according to an estimate, there are about 18-20 integrated townships
in the pipeline.
Entertainment World Developers Private Limited are doing two projects with
Eredene Capital of Mauritius. EWDPL is doing a Rs 350 crore (Rs 3.5 billion)
Market City on 19.5 acres of land near the junction of Indore bypass and
major route 10 (MR 10), which will entail a 1 million sq ft mall, a five-star
hotel, 4.4 lakh sq ft of office space and a total of 8 lakh sq ft of residential
development over 7 towers.
These towers could be over 20 floors. Their other township will be at Bijalpur,
off the main Agra-Bombay National Highway on a total of 100 acres.
Omaxe City spread over 89 acres, will be at Mayakhari on NH-3, Agra-

Bombay bypass and will house duplex villas, ground + 2 independent floors
along with a swimming pool, sauna, steam, jacuzzi, shopping complex, food
court and a banquet hall. Omaxe had earlier launched a township in Indore.
Vineet Nanda, GM, sales and marketing at Omaxe, informed that 85 per cent
of the project was sold out within a year of launching. Three bedroom villas
here cost somewhere around Rs 22 lakh. The average rate of apartments in
the city is between 1,200-1,500 per sq ft.
Sahara India Infrastructure and Housing has planned Sahara City Homes on
the bypass at Bicholi Mardana on 89 acres of land. Suncity is also doing a
township spread over 150 acres on the Agra-Bombay bypass. It will include a
commercial centre, a star hotel and a shopping complex.
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A lot of land in Indore has already been bought by major national players
like DLF, Rahejas, Ansal, Parsvnath. Each of these, says a local source, has
over 100 acres in and around the city.
Small town retail frenzy
On the retail front, Indore already has a number of national and international
brands. EWDPL's Treasure Island (0.6 million sq ft), located on MG Road, was
the first organised retail format in the city. According to Knight Frank, the
retail industry has great prospects in the city.
Mumbai-based K Raheja developers are coming up with a hypermarket on

11 acres of land around the bypass. Besides this, there is news that a
number of national-level multiplex operators have also announced their
entry.
Existing retail space in Indore totals to about 0.86 million sq ft. Knight Frank
indicates that around 1 million sq ft of new retail space is expected to enter
the market in the next few months. About 4-5 malls are in the pipeline and it
is expected that by 2009 approximately 3 million sq ft of retail space will be
operational in the city.
A recent Sun Microsystems press release reads, "Sun Microsystems India

announced the launch of its operations in Indore. Sun will commence
operations in the city through its partner, Wipro Infotech." Sunrise for the IT
and IT services sector in Indore? Maybe.
13
Review of Literature:
Indian real estate companies have picked up really fast in the last few
years. As per recent Indian Real Estate research, the average growth
rate returns is 30%, which tells the tale of this booming industry. Latest
Real estate research India has estimated a revenue increase to $102 billion
from $14 billion in the next decade. As per real estate studies India, there
has been an increase in the mass consumption, the trends are changing the
consumption pattern of luxury goods and corporate houses with great
purchasing power are also entering into the retail field of real estate.
The RPG Spencer has the largest presence with Music World, Food World,
Health & Glow in south India. Other major players such as Tatas, Birlas and
Reliance are also following the same line, explaining the rapidly increasing
shopping malls and other retail projects. The need for fun, entertainment and
leisure has given rise to various Indian real estate sites like hotels and
multiplexes.
As per Real Estate Research India, the country has not only intellectual
workforce, but also cost-effective labour, the factor which has welcomed
hundreds of telecomm, IT and ITES offices to build up in the country.
According to Real estate studies in India, the country is extremely

experienced when it comes to raising and lending capital as compared to
other countries. Foreign investors, brands and realtors have been attracted to
invest in the country, keeping in mind its liberalization policies, free market
and open policies of the FDI. The Bombay Stock Exchange has recently
experienced a rising boom, encouraging global players such as Morgan
Stanley to invest $68 million in Indian real estate market.
As per real estate studies in India, the lucrative market of real estate in
the country are also attracting interest of the NRI’s to buy properties for
themselves or for their family members or to just make an investment and
reap benefits. The great demand has convinced builders to come up with
apartments and townships especially designed for NRI’s, endowed with five
star luxuries and all the modern amenities.
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INDORE REAL ESTATE STUDIES:
The inter- relation between IT and real estate development is very

conspicuous. A study of Indian real estate activity reveals that the
threshold of the IT sector in any city, metro, mini-metro, Tier 1, Tier 2 or Tier
3 city, boost the real estate industry and develop the local economy with a
high returns. Thus, Indore is witnessing the inflow of investment from major
real-estate developers, IT companies, and the so-called "old-world industry"
companies. The companies like Omaxe, Raheja, Ansal, Parsvnath,
Eldeco has entered & strike the Indore real estate market.
This real estate boom has been slowly ushering in comprehensive changes in
Indore. The city observed high blast in real estate business relative to growth
of prices of various types of properties in the last one year.
The record shows uneven price appreciation. Some areas recording

phenomenal hike like north-east area of the city covering A B Road and
Bypass where prices have almost become beyond the reach of common man.
Even financial analysts reveal that Indore is a profitable and advisable

destination for an investor who is looking for rapid capital appreciation and
high rental income. The location and future prospects of the city generates a
very good opportunity for the development of Indore real estate market.
Being the commercial capital of Madhya Pradesh, demand for commercial and
retail spaces in the city are being catered to by developing retail malls and
commercial complexes along MG Road, Ring Road and A B Road. The
entire stretch bristles with impressive shopping complexes, upcoming malls,
sprawling institutes and schools, and hotels. EWDPL's Treasure Island
(0.6 million sq ft), located on MG Road, was the first organized retail
format in the city. Indore already has a number of national and international
brands and still city retail industry is looking forward for ushering more
prospects in the city Residential properties are in high demand in the city,
and which are mainly in the form of plot developments, though there are a
few apartment project are going in and around the city. The growth in
demand for apartments is partly because of rising immigrants from other
cities and also due to a 47 per cent increase in population in a decade.
According to the research, there is a demand for at least 1,00,000

residential units a year in Indore to accommodate the increase
populace..
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Resident Satisfaction Survey:
“A Picture of Subsidized Households,” HUD (Department of Housing and Urban
Development ) regularly compares the demographic data provided by residents on the resident
survey with the overall nationwide demographics of public housing residents.
The following facts are highlighted:
Minneapolis Resident Survey:
City Life
Minneapolis residents gave positive ratings when asked to rate various aspects of
quality of life in the city and in their neighborhoods. Phillips, Near North and Camden
residents tended to give lower ratings to quality of life in their neighborhoods and in
the city as a whole. They were less likely to think their neighborhoods were clean
and safe and were more likely to disagree that people in their neighborhoods look
out for one another. Powderhorn residents were less likely to think that street lighting
was adequate in their neighborhoods. Also, younger residents, residents of color,
Latino/Hispanic residents, renters and lower income residents were less likely to
have a positive image of their neighborhoods. Quality of life ratings were below
average when compared with jurisdictions in National Research Center’s database
and when compared to select cities1 identified by Minneapolis staff. Public safety,
transportation related issues, education, economic development and housing topped
the list of challenges residents think Minneapolis will face in the next five years.
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City Services
Survey participants were asked to rate their satisfaction with a variety of City
services. At least half of all respondents said that they were satisfied or very satisfied
with each service, with fire protection and sewer services receiving the most positive
ratings. Phillips, Near North and Camden residents tended to give lower satisfaction
ratings than respondents living in other districts. People of color, respondents of
Latino/Hispanic origin and low income residents were less likely to give high marks to
City services when asked to rate their satisfaction with each service. Eleven of 18
services were compared to National Research Center’s national database. Three
services received ratings that were higher than the national average (keeping streets
clean, animal control services, affordable housing development), four were similar to
the national benchmark (providing park and recreation services,
providing quality drinking water, providing sewer services, cleaning up graffiti) and
four were below the national average (garbage collection and recycling programs,
fire protection and emergency medical response, police services, repairing streets
and alleys). When compared to select cities in the database, 5 of 18 services were
compared to select cities from the database. Four services (repairing streets and
alleys, animal control services, keeping streets clean and affordable housing
development) received ratings above the “select cities” benchmark and ratings for
police services were similar to ratings given by jurisdictions included in the “select
cities” benchmark comparison.
Five services received higher ratings in 2008 than in 2005 (affordable housing
development, preparing for disasters, police services, protecting health and well-
being of residents and protecting the environment) and four services received lower
ratings in 2008 than in 2005 (animal control services, dealing with problem
bbusinesses and unkempt properties, revitalizing neighborhoods and repairing
streets and alleys). Ratings for affordable housing have increased steadily over time
(from 40% in 2001 to 65% in 2008), while street and alley repair has declined since
2003 (from 83% in 2003 to 57% in 2008). When asked to rate the importance of
each service, at least a quarter of respondents felt that each service was extremely
important. Fewer than 10% of respondents rated each service as “not at all
important.” Respondents to the 2008 survey were more likely to rate street and alley
repair, preparing for disasters and cleaning up graffiti as important than 2005 survey
respondents, averaging about a 4% increase from 2005 to 2008. Importance ratings
for cleaning up graffiti have increased over time (40% in 2001 and 56% in 2008).
Services that were rated higher in importance and lower in satisfaction were: police
services, protecting the environment and Revitalizing neighborhoods.
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Objective:
 To know Resident Satisfaction.

 To know how a real estate firm can provide The Best facility to its
customer.
 To know people who are purchasing homes in colonies developed by
different real estate firms are satisfied or not.
 Real estate firm’s commitment is meeting with their work or not.
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METHODLOGY
In this study we have applied an Exploratory Research Method. And we

used Primary data and secondary data for source of information.
Descriptive Research:
Survey & Observation
Primary Data: 1.The sources of data collection would be
questionnaire survey.
2. Interview of existing Real-Estate Firms
3. People who are living in these firms colony.
Sample–Size: 100
Secondary source:
 Internet
 News paper
 Magazine
 Past research
19
Comparison between Subsidized Households by Government &
Private Society through Mean & Percentage:
Statistics Statistics
Descriptive Statistics
Subsidized Households
by Govt N Mean
request repairs 50 2.66
repair wr done 50 2.52
treated 50 2.32
emergency maintenance 50 2.74
n-emrgncy maintance 50 2.74
courteous & professional 50 3.02
to Q & A 50 2.90
maintenance & repairs 50 2.70
meeting & events 50 2.94
rules of ur lease 50 2.26
crime in ur property due2 50 2.94
safety in building 50 2.10
in parking area 50 2.30
in ur home 50 2.10
action ab resident 50 2.40
abandoned cars 50 1.82
broken glass 50 2.56
Graffiti 50 1.88
noise 50 2.20
rodent & insects 50 3.16
vacant units 50 2.06
stairways, walkways 50 2.46
exterior of building 50 2.40
Here we can see that mostly all resident of Subsidized Households by Govt are not
satisfied. They are facing the biggest problem from Rodents & insects (indoors)
(3.16) among problems and Management is least courteous & professional with
them (3.02) in comparison of other service while
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Abandoned cars (1.82) & Graffiti (1.88) in their property are the least problem
among all problems.
Descriptive Statistics
Private Society N Mean

request repairs 50 1.58
repair wr done 50 1.66
treated 50 1.60
emergency maintenance 50 2.54
n-emrgncy maintance 50 1.90
courteous & professional 50 1.60
to Q & A 50 1.44
maintenance & repairs 50 1.46
meeting & events 50 1.34
rules of ur lease 50 1.54
crime in ur property due2 50 2.68
safety in building 50 1.22
in parking area 50 1.64
in ur home 50 1.52
action ab resident 50 1.80
abandoned cars 50 1.24
broken glass 50 1.56
grafiti 50 1.36
noise 50 1.86
rodent & insects 50 2.24
vacant units 50 1.34
stairways, walkways 50 1.78
exterior of building 50 1.78
Here we can see that mostly all resident of private society are satisfied. They are
most satisfied with safety in their building (1.22) & having the least problem with
abandoned cars (1.24) among all problems in their property while
They are having problem more with bad lighting, police don’t respond, resident
don’t care (2.68 )etc. as well as emergency maintenance (2.54).
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Percentage:
Age
Subsidized
Households by
Govt Frequency Percent
Valid 20-30 7 14.0
30-50 28 56.0
other 15 30.0
Total 50 100.0
Private Society Frequency Percent

Valid 20-30 11 22.0
30-50 30 60.0
other 9 18.0
Total 50 100.0
Here we can see that most young people are living in private society while
Less young people are living in Subsidized Households by Govt
Gender
Subsidized
Households by
male 30 58.0
female 20 40.0
Total 50 100.0

Valid male 29 58.0
female 21 42.0
Total 50 100.0
In both the cases male& female no of resident correspondent are about similar.
Occupation
by Govt Frequency Percent
professional 4 8.0
businessman 4 8.0
govt employee 3 6.0
service 14 28.0
other 25 50.0
Total 50 100.0

Valid professional 14 28.0
businessman 8 16.0
govt employee 3 6.0
22
service 15 30.0
other 10 20.0
Total 50 100.0
Here we can see that in Subsidized Households by Govt, most people are involved in
other thing while in private society most people are involved in professional & service.
Marital Status
Subsidized
Households by Govt Frequency Percent
married 46 92.0
non-married 4 8.0
Total 50 100.0

married 46 92.0
non-married 4 8.0
Total 50 100.0
In both the cases marital status is quite similar.
Education
graducate 17 34.0
postgraducate 7 14.0
others 26 52.0
Total 50 100.0

Valid graducate 13 26.0
postgraducate 21 42.0
professionally
5 10.0
qualified
others 11 22.0
Total 50 100.0
In Subsidized Households by Govt, people are not more educated.

While in private society people are well & highly educated.
Family-size
Subsidized
Households by
upto2 3 6.0
2-4 15 30.0
4-6 22 44.0
>6 10 20.0
Total 50 100.0
23
upto2 3 6.0
2-4 25 50.0
4-6 17 34.0
>6 5 10.0
Total 50 100.0
Because people being well educated has impact on family size so we can see here
That in Subsidized Households by Govt, people are having big family in comparison of
people Living in private society.
Flatsize
Subsidized
Households by
1bhk 3 6.0
2bhk 47 94.0
Total 50 100.0

1bhk 2 4.0
2bhk 37 74.0
3bhk 7 14.0
other 4 8.0
Total 50 100.0
Years.of.Stay
Subsidized
Households by
1-5 21 42.0
5-10 13 26.0
10-15 13 26.0
>15 3 6.0
Total 50 100.0

1-5 19 38.0
5-10 19 38.0
10-15 10 20.0
>15 2 4.0
Total 50 100.0
Based on Your Experience How easy it was to Request repairs?

24
satisfied 15 30.0
v-satisfied 1 2.0
does not apply 20 40.0
dissaisfied 14 28.0
Total 50 100.0

satisfied 35 70.0
v-satisfied 7 14.0
dissaisfied 6 12.0
Total 50 100.0
In private society, people are most satisfied here in comparison of people living in
Subsidized Households by Govt
Are you satisfied the way repair were done?
satisfied 19 38.0
dissaisfied 12 24.0
v-dissatisfied 1 2.0
Total 50 100.0

satisfied 31 62.0
v-satisfied 11 22.0
dissaisfied 6 12.0
Total 50 100.0
In private society, people are most satisfied here in comparison of people
living in Subsidized Households by Govt
Satisfied with the behavior of person you call for repairs?
by Govt. Frequency Percent
satisfied 19 38.0
v-satisfied 5 10.0
dissaisfied 9 18.0
Total 50 100.0

satisfied 32 64.0
v-satisfied 12 24.0
dissaisfied 4 8.0
25
Total 50 100.0
The work was done for emergency maintenance ( toilet plugged up) ?
Subsidized Households by Govt. Frequency Percent

less than 6 hours 6 12.0
6-24 hours 10 20.0
>24 hours 27 54.0
have never called 5 10.0
problem never corrected 2 4.0
Total 50 100.0

less than 6 hours 19 38.0
6-24 hours 5 10.0
>24 hours 8 16.0
problem never corrected 2 4.0
Total 50 100.0
In Subsidized Households by Govt, the emergency work was done mostly
after 24 hours while in private society it was done within 6 hours.
The work was done for non-emergency- maintenance ( Leaky tap)?

Subsidized Households by
Govt. Frequency Percent
<1 week 12 24.0
1-4 weeks 28 56.0
>4 week 3 6.0
prob never corrected 5 10.0
Total 50 100.0

<1 week 30 60.0
1-4 weeks 7 14.0
>4 week 6 12.0
prob never corrected 2 4.0
Total 50 100.0
In Subsidized Households by Govt, the emergency work was done mostly
Within 1 to 4 weeks while in private society it was done within 1week.
Management Behavoour with you is courteous & professional?
26
agree 13 26.0
strongly agree 1 2.0
neutral 14 28.0
disagree 16 32.0
strongly disagree 6 12.0
Total 50 100.0

Valid agree 35 70.0
neutral 7 14.0
disagree 4 8.0
Total 50 100.0
Mostly people in Subsidized Households by Govt. are not agreed here .
Management response to your questions & concerns?

agree 12 24.0
neutral 14 28.0
disagree 17 34.0
Total 50 100.0

agree 37 74.0
neutral 3 6.0
disagree 3 6.0
Total 50 100.0
Mostly people in Subsidized Households by Govt. are disagreed here .
Management provides you information about maintenance & repairs?

agree 20 40.0
neutral 5 10.0
disagree 22 44.0
Total 50 100.0
27
agree 34 68.0
disagree 2 4.0
Total 50 100.0
In private society, people are mostly agreed here in comparison of people
living in Subsidized Households by Govt.
Management provides you information about meeting & events?

Valid agree 14 28.0
neutral 9 18.0
disagree 23 46.0
strongly
2 4.0
disagree
Total 50 100.0

Valid agree 35 70.0
disagree 1 2.0
Total 50 100.0
In private society, people are quite agreed while in Subsidized

Households by Govt, people are mostly disagreed here.
Management provides you information about rules of your lease?

agree 22 44.0
neutral 4 8.0
disagree 14 28.0
Total 50 100.0

agree 34 68.0
neutral 4 8.0
disagree 2 4.0
Total 50 100.0
28
In private society, people are mostly agreed here in comparison of people
Crime in your property due to:

bad lighting 9 18.0
no one 20 40.0
location of the
4 8.0
housing property
police don't respond 7 14.0
resident screening 5 10.0
resident don't care 2 4.0
vacant units 3 6.0
Total 50 100.0

bad lighting 11 22.0
no one 26 52.0
police don't respond 4 8.0
resident screening 2 4.0
resident don't care 4 8.0
vacant units 3 6.0
Total 50 100.0
30 people out of 50 in Subsidized Households by Govt are having answer for crime
occurring due to these reasons while in private society 24 people out of 50 are having
answer for crime occurring due to these reasons.
Feeling of Safety in building

Subsidized
Households by
safe 23 46.0
v-safe 7 14.0
don't apply 13 26.0
unsafe 6 12.0
v-unsafe 1 2.0
Total 50 100.0

safe 42 84.0
v-safe 7 14.0
v-unsafe 1 2.0
29
Total 50 100.0
Feeling of safety in parking area?

Subsidized
Households by
safe 24 48.0
v-safe 3 6.0
don't apply 8 16.0
unsafe 14 28.0
v-unsafe 1 2.0
Total 50 100.0

safe 33 66.0
v-safe 10 20.0
don't apply 1 2.0
unsafe 4 8.0
v-unsafe 2 4.0
Total 50 100.0
Feeling of Safety in ur home?

Subsidized
Households by
safe 21 42.0
v-safe 13 26.0
don't apply 7 14.0
unsafe 8 16.0
v-unsafe 1 2.0
Total 50 100.0

safe 27 54.0
v-safe 22 44.0
v-unsafe 1 2.0
Total 50 100.0
Mostly people in both the society are feeling safe in their home among all three
cases.
Action taken to resident for breaking the rules of lease that pertain to safety?
Subsidized
Households by
y 6 12.0
n 18 36.0
don't know 26 52.0
Total 50 100.0
30
Valid y 24 48.0
n 12 24.0
don't know 14 28.0
Total 50 100.0
Action is not taken in Subsidized Households by Govt mostly

while in private society it is taken.
Problem in your property of abandoned cars?

Subsidized
Households by Govt. Frequency Percent
never 22 44.0
sometimes 15 30.0
always 13 26.0
Total 50 100.0

never 40 80.0
sometimes 8 16.0
always 2 4.0
Total 50 100.0
Problem in your property of broken glass?

Valid never 3 6.0
sometimes 19 38.0
always 25 50.0
most of the time 3 6.0
Total 50 100.0

Valid never 23 46.0
sometimes 26 52.0
always 1 2.0
Total 50 100.0
Problem in your property of graffiti?

Subsidized
Households by Govt. Frequency Percent
never 19 38.0
sometimes 18 36.0
always 13 26.0
Total 50 100.0

never 33 66.0
sometimes 16 32.0
31
always 1 2.0
Total 50 100.0
Problem in your property of noise?

never 7 14.0
sometimes 27 54.0
always 15 30.0
Total 50 100.0

never 16 32.0
sometimes 29 58.0
always 1 2.0
Total 50 100.0
Problem in your property of rodent & insects?

never 3 6.0
sometimes 8 16.0
always 17 34.0
Total 50 100.0

Valid never 13 26.0
sometimes 17 34.0
always 15 30.0
Total 50 100.0
Problem in your property of vacant units?

never 18 36.0
sometimes 15 30.0
always 13 26.0
Total 50 100.0

never 37 74.0
32
sometimes 10 20.0
always 2 4.0
Total 50 100.0
Among problems here the least problem in Subsidized Households by Govt as

well as private society are Abandoned cars while Problem in your property of
rodent & insects is most big problem in Both the cases.
Problem in your property of stairways, walkways?

satisfied 22 44.0
v-satisfied 3 6.0
dissaisfied 18 36.0
Total 50 100.0

satisfied 31 62.0
v-satisfied 9 18.0
dissaisfied 8 16.0
Total 50 100.0
Problem in your property of exterior of building?

Valid satisfied 25 50.0
v-satisfied 1 2.0
dissaisfied 21 42.0
Total 50 100.0

Valid satisfied 31 62.0
v-satisfied 10 20.0
dissaisfied 7 14.0
Total 50 100.0

33
Chi-Square Test
Courteous & professional
Subsidized
Households by
Govt Observed N Expected N Residual
agree 13 10.0 3.0
strongly agree 1 10.0 -9.0
neutral 14 10.0 4.0
disagree 16 10.0 6.0
strongly disagree 6 10.0 -4.0
Total 50
Private Society Observed N Expected N Residual
agree 35 12.5 22.5
neutral 7 12.5 -5.5
disagree 4 12.5 -8.5
Total 50
34
To Q & A
Subsidized
Households by
agree 12 10.0 2.0
neutral 14 10.0 4.0
Total 50
agree 37 12.5 24.5
neutral 3 12.5 -9.5
Total 50
Maintenance & Repairs
Subsidized
Households by
agree 20 10.0 10.0
neutral 5 10.0 -5.0
disagree 22 10.0 12.0
Total 50
agree 34 12.5 21.5
strongly agree 13 12.5 .5
disagree 2 12.5 -10.5
Total 50
Meeting & Events
Subsidized
Households by
agree 14 10.0 4.0
neutral 9 10.0 -1.0
disagree 23 10.0 13.0
Total 50
35
agree 35 16.7 18.3
disagree 1 16.7 -15.7
Total 50
Rules of your Lease

Subsidized
Households by
agree 22 10.0 12.0
neutral 4 10.0 -6.0
Total 50
agree 34 10.0 24.0
neutral 4 10.0 -6.0
Total 50
Test Statistics:
Subsidized
Households courteous & maintenance & meeting & rules of ur
by Govt professional to Q & A repairs events lease
Chi-
15.800 15.400 41.400 31.400 27.800
Square(a)
df 4 4 4 4 4
Asymp. Sig. .003 .004 .000 .000 .000
a 0 cells (.0%) have expected frequencies less than 5. The minimum expected cell frequency is 10.0.
courteous & maintenance & meeting & rules of ur

professional to Q & A repairs events lease
Chi-
54.480 64.880 56.400 35.320 75.800
Square(a,b,c)
df 3 3 3 2 4
Asymp. Sig. .000 .000 .000 .000 .000
a 0 cells (.0%) have expected frequencies less than 5. The minimum expected cell frequency is 12.5.
b 0 cells (.0%) have expected frequencies less than 5. The minimum expected cell frequency is 16.7.
c 0 cells (.0%) have expected frequencies less than 5. The minimum expected cell frequency is 10.0.
36
Bar Chart:
Here first bar chart is representing people of Subsidized Households by Govt.

While second is showing people of private society home.
age age
60 60
50 50
40 40
Percent
Percent
30 30
20 20
10 10
0 0
20-30 30-50 other 20-30 30-50 other
age age
37
gen gen
60 60
50 50
40 40
Percent
Percent
30 30
20 20
10 10
0 0
male female male female
gen gen
occupation
50
40
Percent
30
20
10
0
professional businessman govt employee service other
occupation
occupation
30
Percent
20
10
0
professional businessman govt employee service other
occupation
38
ms
ms
100
100
80
80
60
Percent
Percent
60
40 40
20 20
0 0
married non-married married non-married
ms ms
education education
60 50
50
40
40
Percent
Percent 30
30
20
20
10
10
0 0
graducate postgraducate others graducate postgraducate professionally qualified others
education education
familysize
50
40
Percent
30
20
10
0
upto2 2-4 4-6 >6
familysize
39
familysize
50
40
Percent
30
20
10
0
upto2 2-4 4-6 >6
familysize
flatsize
flatsize
100
80
80
60
60
Percent
Percent
40
40
20
20
0 0
1bhk 2bhk 1bhk 2bhk 3bhk other
flatsize flatsize
Years.of.Stay
yearsofstay
40
50
40 30
Percent
30
Percent
20
20
10
10
0 0
1-5 5-10 10-15 >15 1-5 5-10 10-15 >15
yearsofstay Years.of.Stay
40
request repairs
40
30
Percent
20
10
0
satisfied v-satisfied does not apply dissaisfied
request repairs
request repairs
60
Percent
40
20
0
request repairs
41
repair wr done
40
30
Percent
20
10
0
satisfied does not apply dissaisfied v-dissatisfied
repair wr done
repair wr done
60
Percent
40
20
0
repair wr done
42
treated
40
30
Percent
20
10
0
treated
treated
60
Percent
40
20
0
satisfied v-satisfied does not apply dissaisfied v-dissatisfied
treated
43
emergency maintenance
60
50
Percent
40
30
20
10
0
less than 6 hours 6-24 hours >24 hours have never called problem never
corrected
40
Percent
30
20
10
0
less than 6 hours 6-24 hours >24 hours have never called problem never
corrected
44
n-emrgncy maintance
60
50
Percent
40
30
20
10
0
<1 week have never called 1-4 weeks >4 week prob never
corrected
n-emrgncy maintance
n-emrgncy maintance
60
50
Percent
40
30
20
10
0
<1 week have never called 1-4 weeks >4 week prob never
corrected
n-emrgncy maintance
45
courteous & professional
40
30
Percent
20
10
0
agree strongly agree neutral disagree strongly disagree
60
Percent
40
20
0
agree strongly agree neutral disagree
46
to Q & A
40
30
Percent
20
10
0
to Q & A
to Q & A
80
60
Percent
40
20
0
agree strongly agree neutral disagree
to Q & A
47
maintenance & repairs
50
40
Percent
30
20
10
0
60
Percent
40
20
0
agree strongly agree disagree strongly disagree
48
meeting & events
50
40
Percent
30
20
10
0
meeting & events
meeting & events
60
Percent
40
20
0
agree strongly agree disagree
meeting & events
49
rules of ur lease
50
40
Percent
30
20
10
0
rules of ur lease
rules of ur lease
60
Percent
40
20
0
rules of ur lease
50
crime in ur property due2
40
30
Percent
20
10
0
bad lighting no one location of the police don't resident resident don't vacant units
housing respond screening care
property
60
50
Percent
40
30
20
10
0
bad lighting no one police don't resident resident don't vacant units
respond screening care
51
safety in building
50
40
Percent
30
20
10
0
safe v-safe don't apply unsafe v-unsafe
safety in building
safety in building
100
80
Percent
60
40
20
0
safe v-safe v-unsafe
safety in building
52
in parking area
50
40
Percent
30
20
10
0
in parking area
in parking area
60
Percent
40
20
0
in parking area
53
in ur home
50
40
Percent
30
20
10
0
in ur home
in ur home
60
50
Percent
40
30
20
10
0
safe v-safe v-unsafe
in ur home
54
action ab resident
60
50
Percent
40
30
20
10
0
y n don't know
action ab resident
action ab resident
50
40
Percent
30
20
10
0
y n don't know
action ab resident
55
abandoned cars
50
40
Percent
30
20
10
0
never sometimes always
abandoned cars
abandoned cars
80
60
Percent
40
20
0
abandoned cars
56
broken glass
50
40
Percent
30
20
10
0
never sometimes always most of the time
broken glass
broken glass
60
50
Percent
40
30
20
10
0
broken glass
57
grafiti
40
30
Percent
20
10
0
grafiti
grafiti
60
Percent
40
20
0
grafiti
58
noise
60
50
Percent
40
30
20
10
0
noise
noise
60
50
Percent
40
30
20
10
0
noise
59
rodent & insects
50
40
Percent
30
20
10
0
rodent & insects
rodent & insects
40
30
Percent
20
10
0
rodent & insects
60
vacant units
40
30
Percent
20
10
0
vacant units
vacant units
80
60
Percent
40
20
0
vacant units
61
stairways, walkways
50
40
Percent
30
20
10
0
stairways, walkways
stairways, walkways
60
Percent
40
20
0
stairways, walkways
62
Finding:
It is really one of the best thing (Resident Satisfaction), I have come so far.
First thing I will tell here that it was not easy to ask resident about their
satisfaction in their colonies. People were very afraid when I reached to get
my questionnaire filled up by them. Even management was not willing to
permit us about conducting this survey. But somehow I managed to get
permission.
After conducting survey & its Analysis my findings about RESIDENT

living in Subsidized Households by Government are:
• The mostly people are dissatisfied in Subsidized Households by Govt

because its management & municipal corporation is not giving much
attention to it.
• People are not well educated & their income is also low.
• But I saw that some people were doing their own management to keep
their building clean & neat.
• Most of people are liquor-addicted here so it is also one of problem as
some lady said there they do not feel safe.
• Because of lack of education, their family size is also big.
• They are facing the biggest problem from Rodents & insects
(indoors) (3.16) among problems and Management is least
courteous & professional with them (3.02) in comparison of
other service while
Abandoned cars (1.82) & Graffiti (1.88) in their property
are the least problem among all problems.
Drainage pipe are broken at many place as most people said.
But Management & Municipal Corporation are not bothered about it.
After conducting survey & its Analysis my findings about Resident

living in Private society homes are:
• In Private society homes, mostly people are satisfied with their

management.
• People are well educated & having small family.
• Their income is also high so having good standard of living.
• Mostly people are having dog in their home so they also added it to
their family member while filling the questionnaire.
• They are most satisfied with safety in their building (1.22) &
having the least problem with abandoned cars (1.24) among all
problems in their property while
63
They are having problem more with bad lighting, police don’t
respond, resident don’t care (2.68 )etc. as well as emergency
maintenance (2.54).
In both the cases scarcity of water is the biggest problem as all

people of both the society said.
Suggestion:
• Management of Subsidized Households by Govt, should be in
responsible hands so he can be asked anytime for occurring
problems.
• Government, NGO,s & its management should run awareness
program about family planning, self-employment etc. time to time
in such colonies where people are not well litrated & having low
income.
• Municipal Corporation should give first attention to all such colonies
where people are having problem of Drainage pipe broken because
it creates many other big problem.
• It is not always, we should look for management, sometimes & at
some places we ourselves should do things like some people of
Lavkush Awas Vihar are doing.
• There should be weekly meeting of all resident of a particular
colonies so they can share their problems & come close to each
other in this way & put their problem before management so the
best decision can be taken.
64
QUESTIONNAIRE
PERSONAL DETAILS:
Name: ___________________________________
Address: _________________________________________________________________
Age Group: 20 – 30 yrs 30 – 50 Other: _______
Gender: Male / Female
Occupation: Professional Businessman Government employee Service Other:
Marital status: ________________
Education: Graduate Postgraduate

Professionally Qualified Others (Specify)
Family size: ………………………..
Flat or Home size: ………………………………
Years of Living Here: …………………….
Q.1 Based on your experience, how satisfied are you with: how easy it was to request
repairs?
1) Satisfied 2) Very Satisfied 3) Does Not Apply 4) Dissatisfied 5) Very Dissatisfied
Q.2 Based on your experience, how satisfied are you with: how well the repairs were
done?
Q.3 Based on your experience, how satisfied are you with: how well you were treated
by the person you contacted for repairs?
Q.4 If you called for EMERGENCY maintenance or repairs (for example, toilet plugged
up, gas leak, etc.), the work was usually completed in:
1) Less Than 6 hours 2) 6 to 24 Hours 3) More than 24 hours 4) Have Never Called
5) Problem Never Corrected
65
Q.5 If you called NON-EMERGENCY maintenance or repairs (for example, leaky tap,
broken light, etc.), the work was usually completed in:
1) Less Than 1 Week 2) Have Never Called 3) 1 to 4 Weeks 4) More than 4 Weeks
5) Problem Never Corrected
Q.6 Do you think management is: courteous and professional with you?
1) Agree 2) Strongly agree 3) Neutral 4) Disagree 5) Strongly Disagree
Q.7 Do you think management is: responsive to your questions and concerns?
Q.8 Do you think management provides you information about: maintenance and repair
(for example, water shut-off, boiler shut-down, modernization activities)?
Q.9 Do you think management provides you information about: meetings and events?
Q.10Do you think management provides you information about: the rules of your lease?
Q.11 Do you think any of the following contribute to crime in your property? (Mark all
that apply) –
1) Bad lighting 2) No one 3) location of the housing property
4) Police don’t respond 5) Resident screening 6) Residents don’t care 7) Vacant units
Q.12 How safe do you feel from crime:

a) In your building?
1) Safe 2) Very safe 3) Don’t apply 4) Unsafe 5) Very unsafe
b) In your parking area?
C) In your unit/home?
Q.13 If residents in your property break the rules in the lease that pertain to safety,
does management take action?
1) Yes 2) No 3) Don’t know
Q.14 How often, if at all, is any of the following a problem in your property:
a) Abandoned cars?
1) Never 2) Sometimes 3) Always 4) Most of the time
b) Broken glass?
c) Graffiti?
d) Noise?
e) Rodents and Insects (indoors)?
f) Vacant units?
Q.15 How satisfied are you with the upkeep of the following areas in your property:
common areas (for example, stairways, walkways, hallways, etc.)?
66
Q.16 How satisfied are you with the upkeep of the following areas in your property:
exterior of buildings?
T hank y ou f or y our Cooper ation
Bi bl io g r aph y:
• Business world
• Business today
• Economic times
• Financial Times
• Real Estate Magzines
• Realestate.com
• Google.com
• Real Estate company site
67

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Resident Satisfaction in Indore, India

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A RESEARCH PROJECT

STUDY OF RESIDENT SATISFACTION IN INDORE IN RELATION TO REAL

Submitted in the partial fulfillment of Master of Business Administration

Project Guide: Submitted by:

This is to certify that Mr. Ashok Gourav Jain student of

During his project he was found to be very sincere and attractive to

I wish him good Luck & success in his Future.

I hereby declare that the project entitled “Study of Resident

Ashok Gourav Jain

I express my deepest and most sincere thanks to my Project Guide “Mr.

(Ashok Gourav Jain)

1. INTRODUCTION ABOUT REAL ESTATE

So Real Estate company attracting customers through many ways:

1. Roadshow by Realtors to woo NRI

2. Discount on buying property

3. Capitalizing on their past established colonies.

4. Offering EMI holiday schemes to boost their sales.

5. Price guarantee scheme

A Civilization ahead in architecture

Excellent construction specifications have been stipulated for the built-up

Horizons of a creative learning environment

Round the corner... ultra-modern nedicare

Celebrate the joy of being privileged

Real State In Madhya Pradesh:

The city is growing at a scorching pace with developments centered on North

IT and ITes in Indore is still at a nascent stage but it seems anticipation of a

Indore has a large population of entrepreneurs with high purchasing power.

Needed: More homes

Land prices have behaved in an extraordinary way, confirms Joy Sanyal,

Omaxe City spread over 89 acres, will be at Mayakhari on NH-3, Agra-

Small town retail frenzy

Mumbai-based K Raheja developers are coming up with a hypermarket on

A recent Sun Microsystems press release reads, "Sun Microsystems India

According to Real estate studies in India, the country is extremely

The inter- relation between IT and real estate development is very

The record shows uneven price appreciation. Some areas recording

Even financial analysts reveal that Indore is a profitable and advisable

According to the research, there is a demand for at least 1,00,000

Minneapolis Resident Survey:

 To know Resident Satisfaction.

In this study we have applied an Exploratory Research Method. And we

Private Society N Mean

Private Society Frequency Percent

Private Society Frequency Percent

Private Society Frequency Percent

Private Society Frequency Percent

In both the cases marital status is quite similar.

Private Society Frequency Percent

In Subsidized Households by Govt, people are not more educated.

Private Society Frequency Percent

Private Society Frequency Percent

Based on Your Experience How easy it was to Request repairs?

Private Society Frequency Percent

Private Society Frequency Percent

Private Society Frequency Percent

Subsidized Households by Govt. Frequency Percent

Private Society Frequency Percent

The work was done for non-emergency- maintenance ( Leaky tap)?

Private Society Frequency Percent

Management Behavoour with you is courteous & professional?

Private Society Frequency Percent

Management response to your questions & concerns?

Private Society Frequency Percent

Mostly people in Subsidized Households by Govt. are disagreed here .