TRACEY CHAPMAN

Lapeer, Michigan 48446 | (810) 614-5029 |426chapman@gmail.com

EXECUTIVE / SENIOR-LEVEL ASSISTANT & ADMINISTRATOR

Wearing many hats to take care of business so that you can!
Confident, organized and personable administrator with 10+ years experience orchestrating and delivering skillful and personable support to C-level executives and talent in complex settings. Served in high-profile roles demanding sound judgment, confidentiality, discretion, self-direction/autonomy and collaboration. Known for professionalism, willingness to tackle challenges, perpetual and contagious optimism, and ability to infuse a sense of humor and fun to fuel productivity and get things done. Amiable relationship builder at all levels inside and outside the organization: leadership, staff, clients, vendors and stakeholders.

RELEVANT COMPETENCIES & EXPERTISE

Calendar, Itinerary & Agenda Management | Event & Meeting Management | Logistics | Training |Recruitment Key Liaison & Contact Roles | Talent Development & Coaching | C-Level Presentations | Budgets Project, Program & Corporate Initiative Leadership | ISO Standardization & Quality | Writing & Editing General Management & Business Operations | Service Management | Public Speaking | Negotiation Skills Change Agent | Incentives & Recognition | Staff Supervision & Evaluation | Mechanical & Technology Savvy PERFORMANCE FEEDBACK CITIZENS REPUBLIC CFO
Ive worked with Tracey for over 6 years outstanding support [me and two other executives] . Extremely efficient achieves goals in the fast-paced business world takes initiative can-do attitude ready to volunteer when others need support excellent in logistics for seamless experiences. ~ Lisa McNeely

PERFORMANCE FEEDBACK CITIZENS REPUBLIC EVP

Ive worked with Tracey for over 8 years a very talented partner fun confident, proactive and in charge anticipates needs not afraid to challenge direction collaborative earned respect of the Board, Executive Management, and all internal/external contacts mentors others the ultimate professional. ~ Judi Klawinski

PROFESSIONAL EXPERIENCE
Citizens Republic Bancorp, Inc., Flint, Michigan, 8/2003 4/2013
Provider of diversified financial services to a broad client base in 4 states (219 offices).

CORPORATE ADMINISTRATION MANAGER, 2/2009 4/2013

Personally recruited by new President / CEO to handle administrative functions (calendar, meetings, trainings recruitment, negotiations, events, travel, etc.) for CEO, CFO, Corporate Risk Manager and other leaders / talent as needed. Worked closely with Board of Directors and Executive Management Team. Managed $400K budget, 1 direct report (Corporate Administration Assistant) and 2-3 indirect reports supporting the line of business.
Programs: Headed program initiatives (both new program launch and existing program oversight).

CEO Club: Continue to plan and helm successful CEO Club program for winners, with incentive award destinations in San Diego, Chicago, New York, Boston and Paradise Island, Bahamas. Managed program budget since inception. Reward & Recognition Program: Shaped and led team that spearheaded electronic gift card reward program recognizing talent contributions and performance. Worked in tandem with Finance, IT and HR.

Events: Headed all aspects of corporate events, conferences and meetings including but not limited to

logistics, contract negotiations and approvals, itineraries, travel, event execution and public relations. - Sales Conference: Coordinated Sales Conference in 2012 with more than 400 attendees. - Board: Welcomed and served as point of contact for interviewed or newly-recruited board members.
Technology: Served as board and executive teams go -to person on various day-to-day business applications

for conferencing, webinars and communications. Mentored Board and Executive leadership on use of Diligent Board Books. Co-filmed, co-edited and co-produced CEOs CBTV quarterly video presentations to bankers. Expanded usage to recognize top-performing locations.

CONSUMER BANKING SERVICES ADMINISTRATION, 10/2007 2/2009

Handpicked by Director of Consumer Banking (now President/CEO) to nurture customer / employee-facing events and relationships. Represented multiple lines of business via special projects/initiatives. Continued support to Head of Regional Banking and Head of Commercial Banking. Played key role in M&A transitioning.

TRACEY CHAPMAN | PROFESSIONAL EXPERIENCE (Citizens Republic continued)

WCA Corporate Woman of Achievement Award | Chairperson, United Way Campaign Steering Committee Volunteer, Womens Fund of Lapeer (mini grants for women in need)

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Event Management: Conceived, planned and orchestrated organizational events for clients and employees to

inspire, inform, connect and appreciate human capital and the heart of business. - Incentive Awards: Established and coordinated Chairmans Club (now CEO Club) to honor sales producers achievements. Interacted with HR and Finance. Coordinated trips and full-cycle events for up to 200 travel, itineraries, registration, F&B, entertainment, programs, accommodations, technology, etc. - Conferences: Managed Corporate-wide Branch Manager Conferences, 2/3-day trainings for 300-400 attendees. Negotiated contracts and managed all aspects of pre, current and post events. - Other Corporate Events: Handled various events connecting the organizations people, including bank sponsored suite at Michigan International Speedway (NASCAR) and Buick Open events.
Change Leadership: Led Move, Add & Change (MAC) transition team following acquisition and merger with

Republic Bank. Facilitated branch closings, physical move logistics and equipment/systems changes for incoming/exiting talent.
Program Leadership: Designed, developed and implemented innovative web-based Peer to Peer Recognition

Program, still in place. Partnered with IT and Operations on highly-visible talent performance appreciation.
Vendor Relationships: Managed vendor relationships for call centers Client Survey process. Provided

direction and oversight to determine feedbacks alignment with corporate strategies and focus.

EXECUTIVE ASSISTANT TO HEAD OF COMMERCIAL BANKING, 8/2003 10/2007

Tapped for MS Office expertise and contracted as executive-level support (temp agency); within 2 months, hired as full-time right-hand to Head of Commercial Banking. Supported retail department head and reports. Managed calendaring, travel, reporting, expense management, communications, event planning, performance management and salary administration. Team member on multiple projects representing line of business.
Key Contact & Liaison: Served as Line of Business Liaison for Bank Service Requests (equipment, office setup,

etc.). Verified approvals for Requests. Kept all Requests within cost center budget.
Business Planning: Maintained Business Continuity Plan for all Commercial Banking, including disaster

preparation and relevant documentation storage.

MSX International, Flint, Michigan, 7/1993 6/2001

Global provider of outsourced business solutions to clients (primarily auto industry) in more than 30 countries.

TRAINING SUPERVISOR / ISO ADMINISTRATOR

Promoted to serve as contracted Training Supervisor for General Motors Flint Head Quarters. Directed customized training program supporting General Motors Call Center, Tariff Research and Technical Publications groups. Entrusted by General Manager with expanded, overlapping accountability recruiting to ISO initiatives.
Training & Supervision: Led one-on-one and group training for new hires. Coordinated special training.

Updated and maintained training materials. Conducted employee performance reviews for staff of two.
Standardization & Best Practices: Managed companys ISO compliance efforts. Delivered ISO t raining

orientations for new hires. Conducted mini audits and maintained documentation to ensure audit readiness. Served General Motors Car Tech Division Call Centers global customers. Sourced parts, advised on corrective actions, interpreted wiring schematics and production assembly documentation on highly-detailed / technical products. Additional Experience Pre-2003 Manager, Parts Department / Service Advisor, Chapman Sports Center (1987 2003; and Manager, Parts Department Operations, Lapeer Sports Center; and Service Advisor for two automobile dealerships (Pre - 1986)

EDUCATION
Business Management Mott Community College, Flint, Michigan (1.5 years) Microsoft Office (Visio, Excel, PowerPoint, Outlook, Word) | GroupWise | Web-based Event & Learning Tools