5/15/13

Business Analyst

Beginning

Job Description

Business Analyst Requisition ID 13007653

Position Type: Regular Position Status: Full Time Job Business Analysis Work Location Canada-Ontario-Toronto-21 Melinda Street 7th Floor Unposting Date Apr 18, 2013 Description Business Analyst Business Analysis & Design, Strategic Initiatives Job Code: 5566- Level 6 CIBC is a leading Canadian-based global financial institution. Through our three major businesses Retail and Business Banking, Wealth Management and Wholesale Banking we provide a full range of financial products and services to 11 million individual, small business, commercial, corporate and institutional clients in Canada and around the world. We invest in our businesses, our clients, our people and our communities to deliver consistent and sustainable earnings to our shareholders. To learn more about CIBCs Lines of Business, please visit our website. CIBC focuses on what matters to our employees access to career and development opportunities, safe and healthy workplaces, effective training, and positive work-life balance so that employees are able to perform at their best, contribute to their communities and focus on cultivating deeper relationships with our clients. Every year, CIBC is recognized for its business success, community commitment and employee initiatives. We are proud of this success and are committed to creating an inclusive workplace and an environment where all employees can excel.

To learn more about CIBC and the CIBC Group of Companies please visit CIBC.com. CIBC Retail and Business Banking provides a full range of financial products, services and advisory solutions to almost 11 million personal, business banking and wealth clients, as well as investment management services globally to retail and institutional clients. With approximately 28,000 employees, CIBC Retail and Business Banking has a broad distribution network serving clients through more than 1,000 branches, as well as CIBC Wood Gundy offices and Presidents Choice Financial in-store pavilions. Clients also have 24/7 access to telephone banking, online banking and online brokerage, as well as to Canada's 2nd largest physical ABM network. Job Overview As a Business Analyst, you will ensure business and system requirements are documented in the form of detailed functional and nonfunctional requirements and business designs, which meet industry best practices and are consumable by clients, development and testing. Other Responsibilities are as follows: Provides advice/guidance on routine issues to other team members, and may manage a small work team in the execution of the analysis. Initiates low to medium complexity projects either as the sole BA or as a member of a team and/or as the overall Project Lead representing the solution delivery for the project. Researches existing policies, procedures, methodologies and systems that support the current state and identify changes needed to support

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Researches existing policies, procedures, methodologies and systems that support the current state and identify changes needed to support revised processes. Work with business and process engineering to identify and build process improvements into design. Utilize creative thinking to modify or select the most suitable procedure/approach that results in providing CIBC with optimum solutions to business and technology challenges Lead requirement gathering and other sessions with Stakeholders, to capture the requirements and specifications. Using negotiating and facilitation skills, resolve issues across competing segments and channels to arrive at solutions that meet the needs of all stakeholders. Actively manage client expectations on the BA work package and the project overall where supporting in a PM capacity. Document all artifacts of the requirement management process: business process models, use cases, functional requirements, non functional requirements, process flows, data elements, business designs, etc. Obtain signoff for all Requirement Management deliverables. Works with the Senior Manager or Project Manager to ensure adherence to the Requirements Management Process and that work produced is of the highest quality. Work to provide continuous improvement of and ensure high level of quality in all deliverables, processes and procedures. Work with the technology team to ensure understanding of the business requirements, use cases and business designs, and obtain sign off on the various elements to ensure solution delivery is appropriate and meets the needs of the business. Support the work packages for the Development, Testing, Communication, Learning, and Implementation teams through all phases of the EDF (The Enterprise Delivery Framework), by conducting or ensuring walkthroughs, providing clarification and facilitating issue resolution. Provide signoff and/or obtain signoff of deliverables as needed (e.g. Design Document, Test Plan/Test Cases/ Training Plan/ Communications etc.) 1. Business Planning and Tracking Meet project objectives within budget, on time, and within acceptable quality levels. Manager assigned work packages against timelines and within scope and budget; make recommendations on corrective actions if work package deliverables are in jeopardy. Create change requests as required. Document and raise issues for resolution encountered during the requirements definition process. 2. Continuous Improvement Work to provide continuous improvement of and ensure high level of quality in all deliverables, processes and procedures. 3. Communication Create organized and professional presentation material for clients and partner stakeholders, presenting recommendations in a logical, articulate and influencing manner. Facilitate and lead discussions as required, preparing documentation to record discussion and follow-up actions. 4. Business Development/Client Relationship Management Develop and manage relationships with multiple businesses and segments, project managers and technology partners. Develop a thorough understanding of client groups and businesses in order to recommend client specific approaches to resolving the needs of the clients. Within individual projects, ensure that client expectations are met and managed; resolve or escalate client issues before they become problems. Immediately address issues, work to obtaining resolution and clearly communicate the resolution Contribute to overall client relationships by delivering accurate business deliverables in a professional manner. Business Analyst Business Analysis & Design, Strategic Initiatives Job Code: 5566- Level 6 CIBC is a leading Canadian-based global financial institution. Through our three major businesses Retail and Business Banking, Wealth Management and Wholesale Banking we provide a full range of financial products and services to 11 million individual, small business, commercial, corporate and institutional clients in Canada and around the world. We invest in our businesses, our clients, our people and our communities to deliver consistent and sustainable earnings to our shareholders. To learn more about CIBCs Lines of Business, please visit our website. CIBC focuses on what matters to our employees access to career and development opportunities, safe and healthy workplaces, effective training, and positive work-life balance so that employees are able to perform at their best, contribute to their communities and focus on cultivating deeper relationships with our clients. Every year, CIBC is recognized for its business success, community commitment and employee initiatives. We are proud of this success and are committed to creating an inclusive workplace and an environment where all employees can excel. To learn more about CIBC and the CIBC Group of Companies please visit CIBC.com. CIBC Retail and Business Banking provides a full range of financial products, services and advisory solutions to almost 11 million personal, business banking and wealth clients, as well as investment management services globally to retail and institutional clients. With approximately 28,000 employees, CIBC Retail and Business Banking has a broad distribution network serving clients through more than 1,000 branches, as well as CIBC Wood Gundy offices and Presidents Choice Financial in-store pavilions. Clients also have 24/7 access to telephone banking, online banking and online brokerage, as well as to Canada's 2nd largest physical ABM network. Job Overview As a Business Analyst, you will ensure business and system requirements are documented in the form of detailed functional and nonfunctional requirements and business designs, which meet industry best practices and are consumable by clients, development and testing.

Business Analyst

https://cibc.taleo.net/careersection/1/jobdetail.ftl

Other Responsibilities are as follows:

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Other Responsibilities are as follows:

Business Analyst

Provides advice/guidance on routine issues to other team members, and may manage a small work team in the execution of the analysis. Initiates low to medium complexity projects either as the sole BA or as a member of a team and/or as the overall Project Lead representing the solution delivery for the project. Researches existing policies, procedures, methodologies and systems that support the current state and identify changes needed to support revised processes. Work with business and process engineering to identify and build process improvements into design. Utilize creative thinking to modify or select the most suitable procedure/approach that results in providing CIBC with optimum solutions to business and technology challenges Lead requirement gathering and other sessions with Stakeholders, to capture the requirements and specifications. Using negotiating and facilitation skills, resolve issues across competing segments and channels to arrive at solutions that meet the needs of all stakeholders. Actively manage client expectations on the BA work package and the project overall where supporting in a PM capacity. Document all artifacts of the requirement management process: business process models, use cases, functional requirements, non functional requirements, process flows, data elements, business designs, etc. Obtain signoff for all Requirement Management deliverables. Works with the Senior Manager or Project Manager to ensure adherence to the Requirements Management Process and that work produced is of the highest quality. Work to provide continuous improvement of and ensure high level of quality in all deliverables, processes and procedures. Work with the technology team to ensure understanding of the business requirements, use cases and business designs, and obtain sign off on the various elements to ensure solution delivery is appropriate and meets the needs of the business. Support the work packages for the Development, Testing, Communication, Learning, and Implementation teams through all phases of the EDF (The Enterprise Delivery Framework), by conducting or ensuring walkthroughs, providing clarification and facilitating issue resolution. Provide signoff and/or obtain signoff of deliverables as needed (e.g. Design Document, Test Plan/Test Cases/ Training Plan/ Communications etc.) 1. Business Planning and Tracking Meet project objectives within budget, on time, and within acceptable quality levels. Manager assigned work packages against timelines and within scope and budget; make recommendations on corrective actions if work package deliverables are in jeopardy. Create change requests as required. Document and raise issues for resolution encountered during the requirements definition process. 2. Continuous Improvement Work to provide continuous improvement of and ensure high level of quality in all deliverables, processes and procedures. 3. Communication Create organized and professional presentation material for clients and partner stakeholders, presenting recommendations in a logical, articulate and influencing manner. Facilitate and lead discussions as required, preparing documentation to record discussion and follow-up actions. 4. Business Development/Client Relationship Management Develop and manage relationships with multiple businesses and segments, project managers and technology partners. Develop a thorough understanding of client groups and businesses in order to recommend client specific approaches to resolving the needs of the clients. Within individual projects, ensure that client expectations are met and managed; resolve or escalate client issues before they become problems. Immediately address issues, work to obtaining resolution and clearly communicate the resolution Contribute to overall client relationships by delivering accurate business deliverables in a professional manner. Qualifications Job Requirements: Typically 2 years of Business Analysis experience or equivalent related work experience Developed knowledge of the financial service industry Well-developed analytical skills with strong attention to detail Experience in business requirements creation Experience in Use Case creation PEGA experience is an asset Experience in project management discipline to effectively deliver approved capital initiatives Well developed writing skills sufficient to create and precisely articulate requirements, ideas, and opinions, that involve Comprehensive working knowledge of banking business, and technical systems and processes sufficient to perform comprehensive analysis and make recommendations - CIBC banking knowledge strongly preferred. A University degree in business and/or information technology (or equivalent work experience) is an asset. Demonstrated success in delivering projects across multiple business units in a matrix environment. Extensive experience with all aspects of Requirements Management: Business Process Modeling, Use Case modeling, use case specifications, functional and non-functional requirements and interface design. Demonstrated ability to build relationships, work collaboratively, and resolve problems with people at all levels in the organization, across lines of business and with third party vendors; experience interacting with senior members of the organization. Experienced working within a project management environment, with good understanding of project management methodologies and industry standard tools. Expected to operate with some independence in setting priorities and assessing issues. Required to operate under intense time pressures and over extended periods of time, a high degree of commitment to excellence is expected.

https://cibc.taleo.net/careersection/1/jobdetail.ftl

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expected. Understanding of Retail and Business Banking business objectives, strategic orientation, practices, procedures and principles. Excellent Presentation skills (written and oral) sufficient enough to convey factual and conceptual information to achieve business objectives Solid knowledge of practices, procedures, and principles in Business analysis sufficient to interpret, analyze and document considerably complex concepts and apply these in innovative ways Solid conceptualization skills providing the ability to interpret moderately complex conceptual business or technology needs and formulate moderately complex business requirements to meet those needs. Developed judgment and problem solving skills sufficient to interpret and / or analyze factual and conceptual information with the ability to interpret general procedures or approaches when formulating response/ recommendations to problems / issues Established writing skills sufficient to prepare written materials involving detailed descriptions and explanations requiring the accurate use of specialized terminology to effectively communicate information to stakeholders Proficient in self-planning skills sufficient to schedule, organize and manage multiple activities of varying complexity according to established plans and adjusting work schedules according to changing priorities, and time constraints. Excellent Interpersonal, negotiation and mediation skills Additional Requirements: Advanced level of Microsoft Access, Excel and Word. Strong communication skills with an ability to support analysis to senior management Strong team player who loves change. Ability to meet very tight deadlines with short notice Ability to work independently with little direction in a fast paced environment

Business Analyst

Location of Position(s): Toronto Retail Markets

Job Requirements: Typically 2 years of Business Analysis experience or equivalent related work experience Developed knowledge of the financial service industry Well-developed analytical skills with strong attention to detail Experience in business requirements creation Experience in Use Case creation PEGA experience is an asset Experience in project management discipline to effectively deliver approved capital initiatives Well developed writing skills sufficient to create and precisely articulate requirements, ideas, and opinions, that involve Comprehensive working knowledge of banking business, and technical systems and processes sufficient to perform comprehensive analysis and make recommendations - CIBC banking knowledge strongly preferred. A University degree in business and/or information technology (or equivalent work experience) is an asset. Demonstrated success in delivering projects across multiple business units in a matrix environment. Extensive experience with all aspects of Requirements Management: Business Process Modeling, Use Case modeling, use case specifications, functional and non-functional requirements and interface design. Demonstrated ability to build relationships, work collaboratively, and resolve problems with people at all levels in the organization, across lines of business and with third party vendors; experience interacting with senior members of the organization. Experienced working within a project management environment, with good understanding of project management methodologies and industry standard tools. Expected to operate with some independence in setting priorities and assessing issues. Required to operate under intense time pressures and over extended periods of time, a high degree of commitment to excellence is expected. Understanding of Retail and Business Banking business objectives, strategic orientation, practices, procedures and principles. Excellent Presentation skills (written and oral) sufficient enough to convey factual and conceptual information to achieve business objectives Solid knowledge of practices, procedures, and principles in Business analysis sufficient to interpret, analyze and document considerably complex concepts and apply these in innovative ways Solid conceptualization skills providing the ability to interpret moderately complex conceptual business or technology needs and formulate moderately complex business requirements to meet those needs. Developed judgment and problem solving skills sufficient to interpret and / or analyze factual and conceptual information with the ability to interpret general procedures or approaches when formulating response/ recommendations to problems / issues Established writing skills sufficient to prepare written materials involving detailed descriptions and explanations requiring the accurate use of specialized terminology to effectively communicate information to stakeholders Proficient in self-planning skills sufficient to schedule, organize and manage multiple activities of varying complexity according to established plans and adjusting work schedules according to changing priorities, and time constraints. Excellent Interpersonal, negotiation and mediation skills Additional Requirements:

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Business Analyst

Advanced level of Microsoft Access, Excel and Word. Strong communication skills with an ability to support analysis to senior management Strong team player who loves change. Ability to meet very tight deadlines with short notice Ability to work independently with little direction in a fast paced environment

Location of Position(s): Toronto Retail Markets

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