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Senthil Kumar C.
# 16 / 2, Raja Lane Street Near Karthik Oil Mills, Theni 625 531. Email: senthil_vik2007@yahoo.com Mobile (0) 87603 24289

Presently residing: 3/500a, Dr.Murugas House, Kuppam beach Road, Kottivakkam, Chennai

Career Objective To be employed in such an organization where my expertise of Multi tasking and Process driven abilities are accommodated for my growth and well being. Career Summary 5 years of professional experience out of which 2 years in the field of Toyota Customer Service Organization Position Job Responsibilities : : : LANSON TOYOTA Service Advisor February 09 to March 11

Carried out backend operations Customers interaction for their queries resolution Data maintenance of customers profile using CRM Rapport building and effective service for high revenue customers Liaise with dealers to monitor, review their business and suggest plan of actions for improvement :

Key Areas of concentration

Process orientation and implementation as per Toyotas SOPs MIS reports Process documentation & Improvements SPOC for Process related issues / queries Monitor and maintain the cleanliness of the service area to provide better customer service Team Motivation for better productivity

Organization Position Job Responsibilities

: : :

Spicer India Pvt. Ltd., Hosur Engineer

May 05 to July 08

Plan & Meet Daily production targets. Process change in order to meet up the requirements Root cause analysis of recurring issues Provide necessary solution after analysis :

Key areas of concentration

Implementation of 5S in the work place Data & Record maintenance as per Quality standards, viz. ISOTS 16949, QS 9000, ISO 14001 Training of Kaizen to workmen and ensure smooth implementation Periodical MIS & analysis :


Captured VOCs and addressed key issues of customers with appropriate action plans resulting in high CSI SCORE 850 + Key role in Six Sigma - Implementation of QC tools to achieve high customer satisfaction Played key role in new CSI team formation, communicating the service deliverables, monitor, review and synchronizes towards better results Sole responsible person for hosting Toyotas Service Management :

Education Details

S.S.L.C +2 DME
Personal Details Date of Birth Qualification Academic PC Skills : : :

: : :

75% (2001) 83% (2003) 65% (2005)

October 3, 1985

Diploma in Mechanical Engineering (10, +2, diploma) MS Office & CRM Software : Tamil, English, Telugu & Hindi

Language Proficiency Declaration

The above furnished details are apropos to me and true to my knowledge

Place : Date :

Senthil Kumar C.