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CPHQ - Review and Study Course

1St Day Test

DIRECTIONS: Each question or incomplete statement is followed by several suggested answers or completions. Select the one that BEST answers the question or completes the statement.
1. Quality assurance is most synonymous with which of the following terms related to quality? A. Conformance quality B. Quality of kind C. Requirements quality D. Total quality 2. In CQI, the causes of a problem are determined based on A. intuition B. customer opinion C. empirical data D. management's decision 3. Which of the following statements is most appropriate for a quality Objective A. Quality is our most important product. B. This year we will work to improve our customers satisfaction. C. No one will leave our department dissatisfied. D. During this quarter, we will reduce patient waiting time to no more than 10 minutes after arrival in the department. 4. Crosby was a proponent of which of the following ideas? A. Zero defects is the only performance standard B. The costs of quality are less than the losses of non-quality C. Conform to requirements to perform a task correctly on the first try D. All of the above

5. (1) Call patient by name; (2) Walk patient back to radiographic room; (3) Perform x-ray exam; is an example of A. flowcharting B. improvement cycle C. planning D. process 6. In healthcare organizations, medical specialization may adversely affects which of the following essential components of CQI? A. Knowledge B. Commitment C. Communication D. Patience 7. The cost of waste and nonconformance in the healthcare system has been estimated to be ____ of total costs associated with healthcare. A. less than 10% B. 20% to 40% C. 55% to 60% D. over 75% 8. Whereas strategic planning focuses on ____, tactical planning focuses on ____. A. immediate; long range B. long range; immediate C. overview; the process D. the process; overview

9. An affinity diagram groups A. identical ideas B. people by skill C. people by job D. related ideas 10. Written structure, process, and outcome criteria against which actual patient charts are screened to assess the adequacy of intervention efforts is known as A. audit B. critical pathways C. diagnosis related groups D. utilization review 11. Symptomatic treatment is considered inadequate in CQI and performance improvement; instead, the goal must be to A. determine the root causes of a problem B. find all problems C. fix all problems D. fix problems at the lowest cost 12. The concept of benchmarking includes which of the following actions? A. Responding only as problems arise B. Changing based on the values of service providers C. Doing things the same way for a long time D. Comparing products and processes to those of the best competitor 13. In a systems approach, the most important step to avoid frustration and keep working toward future excellence is A. converting customer needs to expectations B. output or outcomes identification C. selection of appropriate measures D. the ability to go back to a prior step if a barrier occurs in the process 14. In the healthcare setting, the most significant conflict between management and practitioners involves A. the quality of clinical care B. relationships with patients C. cost reduction D. professional reputations 15. The BEST measure of team performance is A. quality of work products B. amount of time needed to solve the problem C. leader performance D. developing a large number of work products 16. Teams usually A. are ineffective B. outperform individuals acting alone C. provide minimal opportunity for advancement D. are not cost-effective 17. The optimal sequencing and timing of intervention best describes A. audit B. critical pathways C. diagnosis related groups D. utilization review

18. The range is BEST reported as a A. highest and lowest value B. difference C. percentage D. sum 19. Management influences team effectiveness by A. being directive B. demanding rapid solutions C. demonstrating the significance of the effort D. providing the team's work rules 20. Critical pathways would most likely be developed first for diagnoses and procedures that are high A. cost B. risk C. volume D. all of the above 21. Which of the following are components of a good team? A. A small number of individuals B. Individuals with complimentary skills C. Individuals with a common purpose D. All of the above 22. The best view of outcomes is that they should be ____ focused, A. patient B. physician C. staff D. statistically 23. Reducing average length of stay could be best accomplished with I. long-term purchase contracts II. developing critical pathways III. improving discharge planning The CORRECT answer is: A. I, II B: I, III C. II, III D. I, II, III 24. A radiology manager wants to track x-ray repeat rate by room. Which of the following presentation strategies would probably offer the BEST presentation of the data for quick interpretation? A. Bar chart B. Pareto chart C. Pie chart D. Scatter diagram 25. A hospital with different conscious sedation strategies in different areas of the hospital (e.g., surgery, radiology) would NOT be recognizing the need for ____of care. A. availability B. continuity C. efficacy D. timeliness