Solutions for your Call Center 2011

0. List of contents:
1. What do we have to offer? 2. Development 3. Added Value 4. References 5. Portfolio 6.To deepen 7. Contact us

Solutions for your Call Center 2011

1. What do we offer you?

High Performance Software for a Call Center. Specialists in open telephoning without intermediary layers. systems with Asterisk,

We cover the Call Centers business processes on real-time basis.

Solutions for your Call Center 2011

1. Development
1999 Tecsible starts offering integration solutions between voice and data. 2004 - The first integrations with Asterisk are done. 2005 - DialApplet is launched. 2007 - Tecsible starts to specialize in the information flows of Asterisk Manager Interface. 2009 - Seven products, over 500 functions. 2010 Integrations in Europe, U.S.A. and Africa. Was Present at the Astricon and M.I.T.

Solutions for your Call Center 2011

2. Development
A software that grows in a crisis situation:

Solutions for your Call Center 2011

2. Development
We match the product features to the client needs:

Solutions for your Call Center 2011

2. Development
We adapt to the changing market needs:

Solutions for your Call Center 2011

3. Added value
We have our own software factory, we are specialist in customization and adaptations ourselves. Capacity to give a 7x24x365 (round the clock) support level, SLA levels and proactive management. Turnkey solutions in DialApplet projects. Official courses for third party with possibility of certification.

Solutions for your Call Center 2011

4. Who supports us?

Rafael Maran (System Design - MIT, EE.UU):
DialApplet evolution is amazing , it is striking how it has adapted to the new needs of Call Centers.

Csar Otero (CTO- Tiendas Conexin, Spain):

It helps me to manage over 400 workstations daily, thanks to its flexibility we can adapt quickly to our clients requests.

Juanjo Pla (CEO - Call Center Tu Voz, Spain):

Thanks to DialApplet technology I can apply to projects previously reserved for big platforms.

Solutions for your Call Center 2011

4. Who supports us?

Rudi Damveld (Senior Adviser - KPN/Getronics, Holland):
Without any doubt, it is the Call Center software with the highest profitability on the market, knowing their methodology in their facilities impressed me.

Alex Kunle (CTO - VOGO Technologies, Nigeria):

Installing Call Centers in a place like Africa is an adventure. DialApplet support has been exceptional, it has always adapted to the regions problems.

Gustavo P. Mazzeo (Gerente comercial ITS, Argentina):

We have had the best support we could have expected. The willingness to solve problems of the staff has been crucial to achieve the success in a project of 200 workstations.

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4. Who supports us?

Best product award at Voip2Day:
Jury: * Olle Johansson (Edvina) * Jesus Gumiel (Telefnica I+D) * Nicols Gudio (Asternic) * Alberto Sagredo (Avanzada7) * Jos Mejas (AdamVozIP)

Collaborations:
Social Media Club, is a prestigious organization specializing in the study of social media and social network development, inside the Massachusetts Institute of Technology (MIT).

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5. Portfolio of our products

Call Center Suite: Auditor Suite: Call Center Inbound:
Complete solution for call centers. Supervision and control of Call Center on real time basis. A specialization oriented to incoming platforms.

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5. Portfolio of our products

Adviser:
Screen display room designed to show call center data in real time.

Androdialer:
A dial robot oriented to make massive calls without human intervention.

Webservice:
Easy and intuitive integration in XML format of the Asterisk World to your CRM or CATI.
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5. Portfolio of our products

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6. To deepen
We will be happy to help you to learn more about our application: Make a remote product presentation. Make a pilot in your platform. Studies of cost, performance and obtained functioning. Arrange a visit to one of our centers in production.

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7. Contact us
We want you to know us more:
www.dialapplet.com friends@dialapplet.com www.dialapplet.com/linkein www.facebook.com/people/DialApplet www.youtube.com/user/dialapplet

Duque de Gaeta 44, 46022 Valencia, (Espaa -Europa) (+34) 96 381 43 15

Our time zone is Central European and our sales office hours are from 9:30 to 14:00 and 16:00 to 18:30, Monday to Friday, except holidays.

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