Offshore Knowledge Transition Detailed Plan

Dentacom Offshore KTP

Version No. 1.0

Confidential

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Microexcel

Tronox

Offshore Knowledge Transition Detailed Plan Members Transition

Version No. 1.0

Prepared By

Inspected/Reviewed By

Approved By

NAME :
SIGNATURE :
DATE: 05-10-13

VERSION HISTORY
Version
No.
1.0

Confidential

Date

Changed By

Changes Made

05/10/13

Initial

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CGI Pvt Ltd

CIGNA
Knowledge Transfer Document
Table of Contents

Topic

Page No.

INTRODUCTION............................................................................................................................................................................4
Purpose..............................................................................................................................................................................4
Scope..................................................................................................................................................................................4
Name .................................................................................................................................................................................5
Line of Business.................................................................................................................................................................5
Brief Description................................................................................................................................................................5
Project Environment..........................................................................................................................................................5
KNOWLEDGE TRANSITION...........................................................................................................................................................6
Transition Plan Timeline...................................................................................................................................................6
Duration of Knowledge Transition....................................................................................................................................6
Member responsible for Knowledge Transition................................................................................................................6
Member acquiring the Knowledge.....................................................................................................................................6
Member overlooking the Transition..................................................................................................................................6
Knowledge Transition Strategy.........................................................................................................................................6
KNOWLEDGE TRANSITION DETAILED PLAN................................................................................................................................7
KNOWLEDGE TRANSITION TRACKING.........................................................................................................................................8
KNOWLEDGE TRANSITION REVIEW CHECKLIST........................................................................................................................10
RISK MITIGATION......................................................................................................................................................................10

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CGI Pvt Ltd

CIGNA

Introduction
Purpose

The purpose of this document is to layout the detailed Transition Plan as part
of the Knowledge Transition.

Scope

Scope of knowledge transition will be limited to the following. As the

Dentacom is Development with both major & minor enhancements.
Project Status & Management
Microexcel
Communication
Communication / Co-ordination within Microexcel team (Offshore &
Onsite)
Issues Escalation within Microexcel
Project Work
Delivery projects, service request and issues communication.
Writing one shot program, EZT and Ad hoc programs
Writing Report Programs
Minor Enhancements to the existing programs.
Preparing JCLs / PROCs for different test regions.
Preparing the technical / quality documents.
Project workflow & Review Process.

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CIGNA

Application Details
Name

BO and BW

Line of Business
Brief Description
Project Environment

Confidential

The application is a Mainframe Application.

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CIGNA

Knowledge Transition
Transition Plan
Timeline

Duration of
Knowledge
Transition

1.
2.
3.
4.

Transition Start Date: 10th May 2013

Review Dentacom Knowledge Transfer Document
Transition Meeting with CIGNA management TBD
Transition Completion 31st May 2013.

16 Days

Member responsible Primary Person: Kiran Konduru

for Knowledge Secondary Person: Sadhiq\ Ravi
Transition
Member acquiring the Praneeth Manne
Knowledge
Member overlooking Bapusaheb Ghonse
the Transition
Knowledge Transition 1. One to one sessions
Strategy
2. Share the documents prepared
3. Studying Available Dentacom documentation and Process
4. Participate in Technical Analysis, Writing one shot programs / EZTs,
involve in any ad-hoc requests that offshore receives.

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CIGNA

Knowledge Transition Detailed Plan

a. Overview of Dentacom and tasks performed
1. Introductions
2. US Health Insurance Concepts
3. CIGNA Overview & Products sold by CIGNA
4. Enterprise vs. ASG & Various ASG Overview
5. Release Calendar
6. Project Life Cycle
7. Testing Phases (System, Integration, Release), Environments
8. Development Roles & Responsibilities
9. Dental ASG - Org Structure
10. Dental ASG - Architecture & Applications Overview
11. Dentacom - Overview
12. Dentacom - Process Flow
13. Dentacom - Interfaces (Input, Output, Services)
14. Dentacom - Database Overview (DB2, QSAM, VSAM)
15. Dentacom - Reports
16. Dentacom - Online Demo / Screen Navigation/Claim Processing
17. Dentacom - Technical Overview (Jobs, Proc, Programs, Copybook, /NET, Tools etc)
18. Dentacom Access Requirements (Technical, Folders, E-Mail DL etc)
19. Projects in flight
20. Useful Websites
21. Overview of New Projects.
22. Review Documentation - Shared Drive, Share point, Prior Project Docs, Templates etc
23. Project Milestones, Points of Contacts
24. Day2Day Activities: Deliverable, Peer Reviews, Status Reporting, CLARITY,
Communication Plan, Vacation Planning, etc
25. Checkpoint on Knowledge Acquisition

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Knowledge Transition Tracking

Activity

Expected
Start Date

Expected
End Date

Introductions
US Health
Insurance
Concepts
Dentacom
Overview

5/10/2013

5/10/2013

5/13/2013

5/16/2013

5/13/2013

5/13/2013

Kiran

DB2 Learning

5/13/2013

5/31/2013

Praneeth
(Self Study)
and
Sadhiq

CICS Learning

5/13/2013

5/31/2013

Praneeth
(Self Study)
and
Kiran

CIGNA
Overview &
Products sold
by CIGNA
Enterprise vs.
ASG & Various
ASG Overview
Release
Calendar
Project Life
Cycle
Testing Phases
(System,
Integration,
Release),
Environments

Confidential

Actual
Start
Date

Actual
End Date

Resource
Responsibl
e for KT
Kiran

%
compl
eted

Remarks

Bapusaheb

Bapusaheb
5/15/2013

5/15/2013

5/14/2013

5/14/2013

5/14/2013

5/14/2013

Kiran

5/16/2013

5/16/2013

Kiran

Bapusaheb

Kiran
5/17/2013

5/17/2013

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It will be
combination
self study by
Praneeth
with
guidance
provided by
assigned
member.
It will be
combination
self study by
Praneeth
with
guidance
provided by
assigned
member.

CGI Pvt Ltd

CIGNA

Development
Roles &
Responsibilities

Dental ASG Org Structure

Dental ASG Architecture &
Applications
Overview
Dentacom Process Flow
Dentacom Interfaces
(Input, Output,
Services)
Dentacom Database
Overview (DB2,
QSAM, VSAM)
Dentacom
Reports
Dentacom Online Demo /
Screen
Navigation/Clai
m Processing
Dentacom Technical
Overview
(Jobs, Proc,
Programs,
Copybook,X/N
ET, Tools etc)
Dentacom
Access
Requirements
(Technical,
Folders, E-Mail
DL etc)
Projects in flight
Useful
Websites
Overview of
New Projects.
Project

Confidential

Kiran
/Bapusaheb

5/20/2013

5/20/2013

5/21/2013

5/21/2013

Bapusaheb
Bapusaheb

5/21/2013

5/21/2013

5/22/2013

5/22/2013

5/23/2013

5/23/2013

5/24/2013

5/24/2013

5/24/2013

5/24/2013

5/27/2013

Kiran /
Bapusaheb
Bapusaheb

Sadhiq/Ravi/
Kiran
Sadhiq/ Ravi

Kiran /
Bapusaheb

5/27/2013

Sadhiq/Kira
n
5/28/2013

Check Point
to review
project
Understandin
g so far

5/28/2013

Check Point
to review
project
Understandin
g so far

Sadhiq/Kira
n
5/28/2013

5/28/2013

5/28/2013

5/28/2013

5/28/2013

5/28/2013

5/29/2013

5/29/2013

5/30/2013

5/30/2013

Bapusaheb
Sadhiq/Ravi/
Mohan V
Bapusaheb
Bapusaheb/

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Milestones,
Points of
Contacts
Day2Day
Activities:
Deliverable,
Peer Reviews,
Status
Reporting,
CLARITY,
Communication
Plan, Vacation
Planning, etc
Checkpoint on
Knowledge
Acquisition

CIGNA
Checkpoint
for system
Understandin
g for KT
Closure

Kiran

5/31/2013

5/31/2013

Bapusaheb/
Kiran
5/31/2013

5/31/2013

Kiran/Sadhiq
/Mohan

Knowledge Transition Review Checklist

To be filled in by Praneeth Manne in consultation with Existing Team.
Check Point
Can new resource explain about the project status with respect to status meetings?
Does new person understand the escalation process?
Does new person understands the onsite work operations?
Does new resource understands work allocation, work request plan and estimation
process?
Does new person understand the support unit co-ordination?
Does the new person understand the ad hoc request from the business?

Yes/No

Risk Mitigation
The Risk in the current transition is mitigated by:

Knowledge Transition of the Offshore Technical Resource duties will happen transparent to

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