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TOTAL QUALITY SOLUTIONS

ORGANIZATION PROFILE
Providing Total Quality Solutions in Management Consulting, Training, System Assessment and Executive Search to its Valued Clientele

MUHAMMAD AMIR QURESHI 10-Mar-2013

Introduction
Total Quality Solutions as the name implies strives for Total Quality Solutions for all your management problems, issues etc. TQS believes in complete solutions rather than mere diagnosis. TQS works with your organization, feels the heat and the pressures of a dynamic organization, empathizes with you, and together moves towards total solutions which are qualitative in nature. We are there when these solutions are being implemented, and fine tune the system when problems occur. We would continue doing this until we are satisfied that you are in a position to pull it on your own. All our interactions with all organizations are aimed at developing a long term relationship, which is mutually beneficial for both of us.

Our Services
Management System Audit Management Consultancy Management Development Training Executive Search

TOTAL QUALITY SOLUTIONS

56/1-JJ, Phase IV, DHA, Lahore, Tel: 042-35898520, 35898262, Mobile: 0300-8424883, 03214454305, Email: amirq4@hotmail.com, amirq4@gmail.com

A.

Management System Audit

A typical management audit assignment would involve the following elements: 1. Establishing Standards Identify with CEO, and the executive team, the qualities of leadership and management the business now requires, an analysis strongly influenced by the new capabilities and styles required to deliver success in the future. 2. Conducting Assessments Conduct assessments using our multi-disciplinary assessment team, typically conducting structured interviews looking in-depth at career history, business achievements, personal motivations and aspirations. We complement these with information gathered through 360 feedback and / or references from wherever appropriate: colleagues, subordinates, bosses, customers etc. Psychometrics may be added at the specific request of clients. 3. Reporting Produce succinct executive reports on individuals, teams, whole business units, functions and regions as required and typically present an overview for the Board that also highlights general strategic issues identified by the audit.

B.
1.

Management Consulting
Presentation of Solutions TOTAL QUALITY SOLUTIONS
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56/1-JJ, Phase IV, DHA, Lahore, Tel: 042-35898520, 35898262, Mobile: 0300-8424883, 03214454305, Email: amirq4@hotmail.com, amirq4@gmail.com

After identification of problems, issues, and gaps we are then in a position to develop alternative solutions through consulting which we prefer to call Working Together. Our multidisciplinary team then works closely with your executives to develop best possible solutions for the problems identified. 2. Execution After obtaining approval from the top management, these solutions are implemented. The progress is then closely monitored by TQS and in case of problems, immediate corrective actions are taken. Once the new system has taken its roots we hand over the system to the organization. 3. Maintenance If required, we can continue to monitor system for as long as the client requires us to do that through a maintenance agreement. 4. Typical Consulting Areas Organizational Development Change Management Business Process Improvement Human Resource Management Operations Management Supply Chain Management Quality Management System (QMS) Customer Relationship Management and Customer Service Project Management Environmental Management System (EMS) Health, Safety, and Environment (HSE)

C.

Management Development Training


TOTAL QUALITY SOLUTIONS
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56/1-JJ, Phase IV, DHA, Lahore, Tel: 042-35898520, 35898262, Mobile: 0300-8424883, 03214454305, Email: amirq4@hotmail.com, amirq4@gmail.com

We offer both public and In-Company Training courses. Ask for an Annual Calendar of Events, which gives you details of public courses, their venues, and dates. For In-Company events we meet the Training Department of the client to identify the needs and requirements of the training program. We then tailor courses according to their needs and requirements. Typical Training Areas Organizational Development Change Management Business Process Improvement Employee Engagement Human Resource Management Operations Management Supply Chain Management Quality Management System (QMS based on ISO 9001) Customer Service Customer Relationship Management (CRM) Project Management Environmental Management System (EMS based on ISO 14001) Health, Safety, and Environment (HSE based on OHSAS 18001) Effective Managerial Skills Communications Negotiation Skills Team Work Morale & Motivation Problem Solving & Decision Making Reengineering Six Sigma Lean Systems Conflict Management

D.

Executive Search
TOTAL QUALITY SOLUTIONS
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56/1-JJ, Phase IV, DHA, Lahore, Tel: 042-35898520, 35898262, Mobile: 0300-8424883, 03214454305, Email: amirq4@hotmail.com, amirq4@gmail.com

We have a unique approach towards executive seaerch through which we make sure that our clients get the best of the lot. We do this by 1. 2. 3. 4. Meeting the client to develop detailed Job profiles and Job Descriptions of the Jobs available. Hunting for the client through a variety of resources which include posting advertisement in news papers, on our website, referrals etc. Short listing the applications on the basis of Job Profile and Job description and other criterion. Checking the track record of the candidates for Previous jobs, employers, reasons for severance of ties Type and versatility of experience, and appropriateness of this experience to the job Qualification authentication Personality Profile Other Referral checks 5. 6. Making a final list of candidates to be interviewed. Making a comparative analysis of the candidates and present it to the client for their review. 7. Forming a panel of interviewers comprising of client representatives as well as technical experts relevant to the job function from our side. 8. Conducting interviews and recording the observations by all panelists on an Interviewee Assessment Form. 9. Summarizing results of the interviews to and selecting the best candidates are for a final interview. 10. Conducting the final interview and selecting the final candidate.

TOTAL QUALITY SOLUTIONS

56/1-JJ, Phase IV, DHA, Lahore, Tel: 042-35898520, 35898262, Mobile: 0300-8424883, 03214454305, Email: amirq4@hotmail.com, amirq4@gmail.com

LIST OF MAJOR ORGANIZATIONS AUDITED


1. 2. 3. 4. 5. 6. 7. 8. 9. General Electric, UK (ISO 9001) Holset Engineering (Cummins Engine), UK (ISO 14001) Flotron, UK (ISO 14001, HSE) International Power, Hub (ISO 9001, ISO 14001, HSE) Toyota Indus Motors, Karachi (ISO 9001, ISO 14001, HSE) Gulf Petrochemical Industrial Complex, Bahrain (ISO 14001, and HSE) Premier Shipping, Karachi (ISO 9001) Sapphire Group, Lahore (ISO 9001of 07 units) Gulistan Group, Lahore (ISO 9001 of 09 units)

10. Silver Lake Foods, Hattar (ISO 9001) 11. Qadbros Engineering Private Limited, Lahore (ISO 9001) 12. Service Industries, Gujrat (ISO 9001) 13. Kohinoor Maple Leaf Group (ISO 9001of 07 Industrial units) 14. Kay & Emms, Faislabad (ISO 9001) 15. Jubilee Spinning & Weaving Mills, Karachi (ISO 9001) 16. Crescent Pipe, Nooriabad (ISO 9001) 17. Delta Industries, Lahore (ISO 9001) 18. Amsons Farmaco Biologio, Islamabad (ISO 9001) 19. Pall Group of Companies, UK (ISO 9001 of 02 units) 20. Electromag Neil, UK (ISO 9001) TOTAL QUALITY SOLUTIONS
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56/1-JJ, Phase IV, DHA, Lahore, Tel: 042-35898520, 35898262, Mobile: 0300-8424883, 03214454305, Email: amirq4@hotmail.com, amirq4@gmail.com

TOTAL QUALITY SOLUTIONS

56/1-JJ, Phase IV, DHA, Lahore, Tel: 042-35898520, 35898262, Mobile: 0300-8424883, 03214454305, Email: amirq4@hotmail.com, amirq4@gmail.com

LIST OF SELECTED CLIENTS


1. 2. 3. 4. Adamjee Insurance Limited, Karachi (ISO 9001) Phillips Electrical Company, Karachi (ISO 9001) DDFC, Lahore (ISO 9001, Internal Auditing) Matrix Engineering Private Limited, Lahore (ISO 9001, Organizational Climate Survey, Trainings on Lean Six Sigma, Effective Managerial Skills, Project Management, Internal Auditing) 5. 6. 7. Presson Descon International Limited, Lahore (ISO 9001, ISO 14001, HSE based on OHSAS 18001) Engineering Consultants International Limited, Karachi (ISO 9001) Buildcore Engineering (Pvt) Limited, Lahore (ISO 9001, Human Resource Policy Manual, Organizational Climate Survey, Strategic Plan) 8. 9. Hashmi Can Company, Karachi (ISO 9001) Wali Oil Mills Limited, Lahore (manufacturers of Season Canola Oil) (HACCP) 10. Pakistan Poverty Alleviation Fund, Islamabad a World Bank Project (ISO 9001, Operation Policy Manual, Customer Satisfaction Survey, Microenterprise survey for 4 cities of Pakistan) 11. VIP Estate, Karachi (ISO 9001)

TOTAL QUALITY SOLUTIONS

56/1-JJ, Phase IV, DHA, Lahore, Tel: 042-35898520, 35898262, Mobile: 0300-8424883, 03214454305, Email: amirq4@hotmail.com, amirq4@gmail.com

12. Small and Medium Enterprise Development Authority, Lahore (Training on Operations Management, Project Management) 13. SCOPE, Karachi (Solid Hazardous Waste Management) 14. Qadbros Engineering (Private) Limited (Performance Management System) 15. Sunflo Citrus Limited, Sargodha (ISO 9001) 16. National Development Complex, Islamabad (Operations Management, Performance Based Contracting, Teamwork, Conflict Management) 17. Chashma Nuclear Power Plant, Chashma (Effective Managerial Skills, Technical Communication) 18. Dhan Fibres Limited, Hattar (ISO 9001) 19. Ministry of Population Welfare, Government of Pakistan, Lahore (Effective Managerial Skills, Presentation Skills, Training of Trainers) 20. Albario Engineering (Private) Limited, Lahore (ISO 9001, ISO 14001, HSE based on OHSAS 18001, Human Resource Policy Manual) 21. Lahore University of Management Sciences (Development of Social Sector capacity Building Initiative, Impact Assessment Survey of a Lucile Packard Foundation Project on Health and Reproductive Health) 22. Medicare Hospital, Lahore (Development of Marketing and Operations Strategy to make the hospital sustainable) TOTAL QUALITY SOLUTIONS
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56/1-JJ, Phase IV, DHA, Lahore, Tel: 042-35898520, 35898262, Mobile: 0300-8424883, 03214454305, Email: amirq4@hotmail.com, amirq4@gmail.com

23. SUNGI ( Image Building and Fundraising Strategy for 05 of its Partner Organizations) 24. Hotel Le Grand Shangla Gali (Organizational Development) 25. Pakistan Institute of Engineering and Applied Sciences ( Training on Organization Development, and Organizational Behavior as part of Advanced Management Program, Competitiveness of Pakistan) 26. Planning and Development Department, Government of Baluchistan (Training on Project Management) 27. Syed Brothers Construction Company, Islamabad (ISO 9001) 28. Libra Engineering (Production Planning and Control) 29. Curtin University Karachi Chapter (Feasibility Study) 30. Bolan Mining, Khuzdar (API Certification) 31. Bank Alfalah Pakistan (Customer Experience) 32. Lahore Waste Management Company (Recruitment & Selection, Creating awareness among school children, Developing a Monitoring & Evaluation of Solid Waste Contractors, ISO 9001) 33. KASHF Microfinance Bank Limited (Excellence in Customer Care) 34. Fatima Group (Project Management Trainings) 35. Jaffer Brothers Limited (Strategic Management) 36. PTCL (Employee Engagement, Consultative Selling) TOTAL QUALITY SOLUTIONS
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56/1-JJ, Phase IV, DHA, Lahore, Tel: 042-35898520, 35898262, Mobile: 0300-8424883, 03214454305, Email: amirq4@hotmail.com, amirq4@gmail.com

TOTAL QUALITY SOLUTIONS

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56/1-JJ, Phase IV, DHA, Lahore, Tel: 042-35898520, 35898262, Mobile: 0300-8424883, 03214454305, Email: amirq4@hotmail.com, amirq4@gmail.com

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