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If you are an existing IDBI Federal customer please proceed to Section C Section D need to be answered by everyone

1) Do you have an life insurance policy in your name ? Yes no If yes, Please Proceed to section A and if no, Please proceed to section B

Section A
2) Who is your Life insurer ? LIC insurance IDBI Federal life inurance icici prudential tata aig life insurance Birla sun life reliance life insurance bajaj Allianz life insurance others ________

3) Are you satisfied with the current insurer? Highly satisfied Satisfied neutral dissatisfied highly dissatisfied 4) If dissatisfied , will you will be interested in shifting from your current insurer to ours ? Yes No

Section B
5) Are you interested in taking a Life insurance policy ? Yes no

If no , please mention the reason ? ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------6) Which all Life insurance companies are you aware off ? LIC icici prudential tata aig Birla sun life reliance life insurance bajaj Allianz

others ________

7) According to your perception what are the major benefits of being insured? (Rank from 1 to 5 ) 1 Protection of Financial security Tax benefits Investment option Loan against insurance policy Retirement benefits Other specify ___________ 2 3 4 5

8) Are you aware of IDBI FEDERAL insurance company ? Yes No If yes , Please mention how? Customer Advertisement newspaper Television Hoarding Friends company executives others(specify) ______________ word of mouth

9) If IDBI FEDERAL provide all the benefits that you require , then will you be interested in considering us as your insurer? Yes no If no, please mention the reason

10) What are the important factors that we need to consider , so that you will be interested in considering us as your insurer? Reduced Premium Amount Flexible payment option Better customer service Clarity in the transaction Fast and easy transaction process Reduced claim settlement time Others , specify ___________

Section C (Only existing customers need to answer the following questions )


11) How do you rate the service and facilities provided by IDBI FEDERAL ? Very good good neutral bad very bad 12) Will you recommend our company to any of your friend / relatives ? Yes no If No , specify

Do you want us to add/modify any services or facilities to ensure maximum customer satisfaction? Yes no If yes , speify

Section D
1) If we are opening a new branch in Nilgiris, Which location you think is the most convenient for you to transact with us and why? ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------2) Which location according to you can be the best for the development of the company? ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Personal details Name

Age 18- 28

29- 39 40-50

51-61 62-72 Above 72 Monthly Income Below 3000 3000-8000 8001-13000 13001-18000 Above 20000 Occupation _________________

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