MBA105 USN

Siddaganga Institute of Technology, Tumkur - 572 103

(An Autonomous Institution under Visvesvaraya Technological University, Belgaum)

Summer Semester M.B.A. Examination August 2009

Management Information Systems

Time: 3 Hrs
Note: 1. 2. Answer any Four full questions from Q. No. 1 to Q. No. 7. Question No. 8 is compulsory.

Max. Marks: 100

1. a) Define Bluetooth. b) Explain Spiral Model of System Development with a neat diagram. c) Discuss various information generators for an organization. 2. a) What is cyber terrorism? b) Define DFD and discuss the symbols used in drawing DFDs. c) Explain the various input documents, applications and reports that have to be maintained and managed by a MIS related to Human Resource Management. 3. a) Define System Software with an example. b) Explain the various phases in System Development Life Cycle (SDLC). c) Explain the components of Enterprises Management System. 4. a) What is Supply Chain Management? b) Discuss three feasibility studies to evaluate the selection of an IT.

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c) Describe the interrelationships between various types of information systems in an organization. 10 5. a) Define DSS, b) Explain network topologies with diagrams. 3 7

c) State the four kinds of organizational change that can be promoted with information technology. 10 6. a) Distinguish between Wi-Fi and Wi-Max. b) Explain the relevance of e-governance in India. c) What do you mean by IPR? Discuss the issues related to software and internet piracy. 7. a) What is Information System? b) Discuss ethical responsibilities of Business Professional. c) Discuss the factors which influence the configuration design. 3 7 10 3 7 10

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MBA105

8. Case Study : QC is a major U.S. manufacturer of hard-disk and other high-technology storage components. QC faced two key challenges in its manufacturing process. The first challenge was streamlining its component supply chain process in order to reduce on-hand inventory. QC's traditional ordering process was labor-intensive, involving numerous phone calls and manual inventory checks. To ensure that production would not be interrupted, the process required high levels of inventory. QC needed a solution that would automate the ordering process to increase accuracy and efficiency, reduce needed inventory to 3 days' supply and provide the company's purchasing agents with more time for non-transactional tasks. QC's second challenge was to improve the quality of the components data in its material requirements planning system. Incomplete and inaccurate data caused delays in production. QC solution of manually reviewing reports to identify errors was labor intensive and occurred too late; problems in production were experienced before the reports were even reviewed. QC needed a technology solution that would enable it to operate proactively to catch problems before they caused production delays. The solution that QC chose to automate its component supply chain process was an inter-enterprise system that automatically e-mails reorders to suppliers. Initiated in 1999, the system uses an innovative event detection and notification solution from Categoric Software. It scans QC databases twice daily, assessing material requirements from one application module against inventory levels tracked in another. Orders are automatically initiated and sent to suppliers as needed, allowing suppliers to make regular deliveries that match QC production schedule. The system not only notifies suppliers of the quantity components required in the immediate orders, but also gives the supplier a valuable window into the amount of inventory on hand and future weekly requirements. The system also provided other improvements. It enabled QC to tap into multiple data sources to identify critical business events. To elevate data quality, QC implemented Categoric Alerts to proactively catch any data errors or omissions in its MRP database. The system's notifications are now sent whenever any critical MRP data fall outside the existing operational parameters. The system has produced the desired results. For example, the estimated value of the improved ordering process using the new system is millions of dollars in inventory reductions each year. The buyers have reduced transaction more information with a lot less work. Before the implementation of Categoric Alerts, QC analysis would search massive reports for MRP data errors. Now that the new system is implemented, exceptions are identified as they occur. This new process has freed the analyst from the drudgery of scanning reports and has greatly increased employee satisfaction. Data integrity of the MRP increased from 10 percent to almost 100 percent, and QC is now able to quickly respond to changing customer demand. The system paid for itself in the first year. i) Identify the internal and external parts of the supply chain that were enhanced with the system. 5 ii) Explain how purchasing was improved. iii) Describe how QC customers are being better served now. iv) What are the fundamental components associated with a successful information system? 5 5 5