TRAINING MANUAL FOR NORTEL MERIDIAN PBX

TABLE OF CONTENTS
REFERENCE GUIDES TERMINOLOGY

PROGRAMMING THE PBX

LOGGING IN AND OUT OF THE PBX SYSTEM ERROR MESSAGES LD 20 LD 2 LD 95 LD 10 LD 11 LD 18 LD 43 PRINTING INFORMATION SETTING THE TIME AND DATE CHANGING NAMES ANALOG SET ADMINISTRATION DIGITAL SET ADMINISTRATION SPEED CALL LISTS SAVING PROGRAMMING TO THE HARD DRIVE

TROUBLE SHOOTING
ENABLING PHONES

TO LOG IN/LOG OUT OF THE PBX:

It is very important you have the log on procedure correct. If you log in incorrectly three times, the switch may not let you in for a predetermined time. OVL111 000 IDLE TTY 04 SCH MTC TRF 9:18

Type in the bold face prompts: COMMENTS WILL BE IN ITALIC CAPITAL LETTERS. LOGI TYPE THE WORD LOGI PASS? TYPE IN THE PASSWORD . TTY #04 LOGGED IN 09:19 2/9/1999 -CONFIRMATION>LD XX TYPE IN THE LOAD YOU WISH TO ENTER

PERFORM TASKS END THE PROGRAM BY TYPING END OR ****.

TO LOG OUT OF THE PBX: NOTE:

> >LOGO TYPE LOGO TO LOG OUT OF THE PBX

BE SURE TO BACKUP BEFORE LOGGIN OUT (LOAD 43)

SHORTCUTS TO HELP YOU AFTER LOGGIN IN

ENTER * ENTER * * ENTER **** ONE STAR TO RE-ENTER SAME PROMPT TWO STARS TO RETURN TO > REQ PROMPT FOUR STARS TO RETURN TO >

PROGRAMMING THE PBX

We will be using the following loads to perform routine changes to your PBX system: LOGGING IN AND OUT OF THE PBX SYSTEM ERROR MESSAGES LD 20 LD 2 LD 95 LD 10 LD 11 LD 18 LD 43 PRINTING INFORMATION SETTING THE TIME AND DATE CHANGING NAMES ANALOG SET ADMINISTRATION DIGITAL SET ADMINISTRATION SPEED CALL LISTS SAVING PROGRAMMING TO THE HARD DRIVE

TERMINOLOGY
SWITCH/PBX: The telephone system as a whole is called a switch or PBX. Your switch is a Nortel Meridian Option _____. Nortel is the manufacturer, meridian is the brand name and Option ____ is the size of the switch A port is an address in the switch where a phone is located. A port is also called a terminal number. Each card in the switch has a card in it. Analog and digital cards have 16 ports or addresses on them. That means you can have 16 phones programmed on each analog or digital card. All fax machines and modems are analog devices. Single line telephones are also analog. Analog phones and devices are programmed on a different card than digital phones. all multi-line phones or phones with features are considered digital phones. Digital phones use different cards than analog phones. Terminal Number. A terminal number is the position or address on a card. For example, if a phones TN is 7 6, this means the phone is on card 7, position or port 6. Directory Number. This is the extension number of a phone.

PORT:

CARD:

ANALOG:

DIGITAL:

TN:

DN: CONSOLE: TRUNK: LOAD OR OVERLAY:

The console is the main answering position for your company. A trunk is a line that comes from the telephone company that allows you to make calls. A Load is a program you go into to access different information. The Option 11 has over 100 loads. A load is also called an overlay.

REFERENCE GUIDES
The Nortel manuals are commonly known as NTPs or Northern Telecom Publications. The most frequently used manuals are:

1)

Feature documentation Explains feature interaction, packaging and operation. This manual will give a very detailed explanation of each and how it works.

2)

Administration programs This manual will explain how to program the loads.

3)

System Messages This manual explains all error codes.

SYSTEM ERROR MESSAGES

System error messages are sent when invalid information is sent to the PBX. the System Message manual for a description of the error code. The first three letters separate error codes. SCHXXXX Service Change Error Most common error messages received during functional programming. Error Monitor (Hardware) When the call processing software detects information which is not in the correct format or when invalid information is detected, and ERR message is printed. Software Error Monitor When the call processing software detects information detects information, which is not in the correct format, or when invalid information is detected a BUG message is output. System Loader message This program is loaded into memory whenever a complete program and data load is required. SYSLOAD occurs when: 1) 2) 3) The system is powered-on The system RESET button is pressed A power failure has caused some of the memory contents to be destroyed. Use

ERRXXXX

BUGXXXX

SYSXXXX

A SYSXXXX FATAL message indicates a fatal error requiring hardware to be replaced.

How to look up error codes using the ERR prompt in the switch.
REQ: CHG TYPE: 2008 TN 6 1 SCH3928 TN **** >ERR SCH3928

WHEN YOU RECEIVE AN ERROR CODE, TYPE IN 4 STARS (****) TO GET OUT OF THE CURRENT LOAD AND BACK TO THE > PROMPT AT THE > PROMPT, TYPE IN ERR AND THE CODE EXAMPLE: ERR SCH3928 THE SYSTEM WILL OUTPUT THE DESCRIPTION OF THE ERROR CODE

SCH3928 TN type does not match with the corresponding voice or data TN. Severity: Info

LOAD 20

PRINTING INFORMATION

ENTER THE LOAD:

OVL000 > > LD 20 AT THE > PROMPT TYPE IN LD 20

DNB:
TO PRINT THE TERMINAL NUMBER OR TN OF A DIRECTORY NUMBER OR DN
REQ: PRT TYPE: DNB CUST 0 DN 2002 DATE PAGE DES DN TYPE IN PRT FOR PRINT TYPE IN DNB CUSTOMER IS ALWAYS 0 TYPE IN THE DESIRED DIRECTORY NUMBER OR ENTER FOR ALL DIRECTORY NUMBERS PRESS ENTER UNTIL THE SYSTEM OUTPUTS THE INFORMATION

2002 CPND NAME MELISSA IRWIN XPLN 13 DISPLAY_FMT FIRST,LAST TYPE MIX TN 024 0 01 02 MARP TN 024 0 00 00 KEY 24 (2616) TN 024 0 00 01 KEY 24 (2616)

DES 1029 DES SSMAIN DES SSMAIN

19 NOV 1998 12 JAN 1999 12 JAN 1999

TNB:

TO PRINT OUT A PROGRAMMED COPY OF A PHONE REQ: PRT TYPE: TNB CUST 0 DN 2002 DATE PAGE DES TN DATE PAGE DES DES TN TYPE CDEN CUST DN 24 0 1 2 TYPE IN PRT TYPE IN TNB CUSTOMER IS TYPE IN THE TNS PRESS ENTER FOR PRINT ALWAYS 0 DESIRED TERMINAL NUMBER OR ENTER FOR ALL UNTIL THE SYSTEM OUTPUTS THE INFORMATION

1029 024 0 01 02 500 4D 0 2002 0 MARP

AST IAPG HUNT TGAR LDN NCOS SGRP RNPG LNRS XLST SCI 0 CLS UNR DTN FBD XFA WTA THFA FNA HTA ONS LPR XRA CWD SWD PUA MWA LPA XHA CCSD LNA TVD CFTA SFA MRD C6A CNID CLBD AUTU ICDD CDMD EHTD MCTD GPUA DPUA CFXA ARHA OVDD AGTD CLTD LDTD ASCD MBXD CPFA CPTA DDGA NAMA SHL ABDD CFHD USRD BNRD RTDD FAXD PGND FTTU RCO 0 PLEV 02 AACS NO MLWU_LANG 0 FTR CFW 4 FTR SSU 0000 FTR PHD FTR FDN 4500 FTR EFD 4500 FTR EHT 4500 DATE 19 NOV 1998

CPND NAME MELISSA IRWIN XPLN 13 DISPLAY_FMT FIRST,LAST NO 0 4500 0 NO 5 0 19 16

LUDN:

TO PRINT OUT A LIST OF ALL UNUSED DIRECTORY NUMBERS REQ: PRT TYPE: LUDN CUST 0 DN TYPE IN PRT FOR PRINT TYPE IN LUDN CUSTOMER IS ALWAYS 0 PRESS ENTER TO PRINT ALL AVAILABLE DNS THE SYSTEM WILL PRODUCE A PRINTOUT

LUU:

TO PRINT OUT A LIST OF ALL UNUSED VOICE PORTS AVAILABLE REQ: PRT TYPE: LUU CUST 0 TYPE: XXXX TN TYPE IN PRT FOR PRINT TYPE IN LUU CUSTOMER IS ALWAYS 0 FOR ANALOG PORTS TYPE 500 FOR DIGITAL PORTS TYPE 2000 PRESS ENTER TO PRINT ALL UNUSED UNITS THE SYSTEM WILL PRODUCE A PRINTOUT

THIS WILL BE HELPFUL WHEN ADDING NEW PHONES

LOAD 2
ENTER THE LOAD:
OVL000 > >LD 2 TFC000

SET TIME AND DATE

AT THE > PROMPT TYPE IN LD 2

DISPLAY CURRENT TIME AND DATE:

. .TTAD SAT TYPE IN TTAD TO DIPLAY THE CURRENT TIME AND DATE 23 10 1999 14 13 28

SET THE NEW TIME AND DATE:

. FORMAT TPYE IN STAD AND ENTER THE NEW TIME AND DATE IN THE FOLLOWING DD MM YYYY HH MM SS (USE MILITARY TIME)

.STAD 31 10 1999 10 00 00 THE NEW DATE HAS BEEN SET TO SUN 31 10 1999 10 00 00

TO CHECK THE NEW TIME AND DATE ENTER TTAD .TTAD SUN 31 10 1999 10 00 00

. .****

TYPE IN 4 STARS (****) TO RETRUN TO > PROMPT

LOAD 95

CHANGING NAMES

ENTER THE LOAD:

OVL000 > >LD 95 AT THE > PROMPT TYPE IN LD 95

CND000 MEM AVAIL: (U/P): 1241910 DISK RECS AVAIL: 364

USED U P: 130722 85543

TOT: 1458175

THIS LOADS ALLOWS YOU TO ADD, REMOVE OR MODIFY NAMES AS THEY APPEAR ON THE TELEPHONE DISPLAY
REQ CHG PROMPTS CAN BE NEW, CHG, OR OUT THE TYPE IS NAME THE CUSTOMER NUMBER IS ALWAYS O PRESS ENTER IF NO DIAL INTERCOM GROUP 3110 3110 NAME RODEN, KAREN DISPLAY_FMT DN TYPE IN THE DN OF THE PHONE YOU WISH TO CHANGE, ADD OR OUT TYPE IN THE PERSONS FIRST AND LAST NAME SEPARATED WITH A COMMA PRESS ENTER THE SYSTEM IS READY FOR THE NEXT DN. PRESS ENTER IF THERE ARE NO MORE DNS. USED U P: 130722 85543 TOT: 1458175

TYPE NAME CUST 0 DIG DN DN

MEM AVAIL: (U/P): 1241910 DISK RECS AVAIL: 364 REQ ****

TYPE IN 4 STARS (****) TO RETURN TO THE > PROMPT

LOAD 10

ANALOG SET ADMINISTRATION

All fax machines and modems are analog devices. Single line telephones are also analog. Analog phones and devices are programmed on a different card than digital phones.
ENTER THE LOAD:
OVL000 > > LD 10 AT THE > PROMPT TYPE IN LD 10

BUILD A NEW 500

PBX000 MEM AVAIL: (U/P): 1241910 USED U P: 130722 85543 TOT: 1458175 DISK RECS AVAIL: 364 TNS AVAIL: 69 USED: 231 TOT: 300 ACD AGENTS AVAIL: 300 USED: 0 TOT: 300 ANALOGUE TELEPHONES AVAIL: 2380 USED: 120 TOT: 2500 AST AVAIL: 100 USED: 0 TOT: 100 WIRELESS TELEPHONES AVAIL: 2500 USED: 0 TOT: 2500 REQ: NEW TYPE: 500 TN 9 0 CDEN DES XXXX AVAILABLE PROMPTS ARE NEW, CHG, OUT OR PRT THE TYPE WILL ALWAYS BE 500 TYPE IN THE TN FOR THE 500 SET PRESS ENTER THIS IS FOR THE SYSTEM ADMINISTRATOR ONLY. IT IS USUALLY A JACK NUMBER CUSTOMER NUMBER IS ALWAYS 0 PRESS ENTER PRESS ENTER IF NO DIAL INTERCOM 3039 0 TYPE IN THE DIRECTORY NUMBER HERE TYPE IN NEW TO ENTER THE NEW NAME FOR PHONE TYPE IN LAST NAME, FIRST NAME PRESS ENTER PRESS ENTER PRESS ENTER PRESS ENTER PRESS ENTER ENTER EXTENSION WHERE PHONE WILL FORWARD ON BUSY. IF THERE IS NO EXTENSION, PRESS ENTER PREVENTS DIRECT ACCESS TO TRUNK ROUTES; ALL PHONES SHOULD BE ______ PRESS ENTER ENTER THE NETWORK CLASS OF SERVICE:

CUST 0 WRLS DIG DN MARP CPND NEW NAME RODEN, KAREN XPLN DISPLAY_FMT VMB AST IAPG HUNT XXXX TGAR X LDN NCOS X

LOCAL AND LONG DISTANCE IS _______ RESTRICTED IS____________ RNPG X SGRP CLS SET. CTD DTN ENTER CALL PICK UP NUMBER. PRESS ENTER CLASS OF SERVICE ALLOWS DIFFERENT FUNCTIONS FOR THE DTN = CTD = UNR = OTHER FNA = HTA = LNA = MWA = LPA = PUA = DIGITONE (REQUIRED FOR ALL ANALOG INSTRUMENTS) CONDITIONALLY TOLL DENIED UNRESTRICTED FUNCTIONS ARE: FORWARD NO ANSWER ALLOWED HUNTING ALLOWED LAST NUMBER ALLOWED MESSAGE WAITING ALLOWED LAMPING ALLOWED (USED ONLY IF MESSAGE LIGHT) PICKUP ALLOWED (FOR CALL PICKUP) IF NONE, THEN PRESS ENTER

CLASS OF SERVICES COMMONLY USED ON YOUR SYSTEM:________________________________ SCI MLWU_LANG PLEV FTR CFW 4 PRESS ENTER PRESS ENTER PRESS ENTER FTR ALLOWS FOR DIFFERENT FEATURES ON THE SET. MOST COMMON ARE: XFA = TRANSFER ALLOWED PHD = PERMANENT HOLD CFW 4 = CALL FORWARD TO A 4 DIGIT EXTENSION PRESS ENTER IF THERE ARE NO FEATURES MEM AVAIL: (U/P): 1241890 USED U P: 130722 85563 TOT: 1458175 DISK RECS AVAIL: 364 TNS AVAIL: 69 USED: 231 TOT: 300 ACD AGENTS AVAIL: 300 USED: 0 TOT: 300 ANALOGUE TELEPHONES AVAIL: 2380 USED: 120 TOT: 2500 AST AVAIL: 100 USED: 0 TOT: 100 WIRELESS TELEPHONES AVAIL: 2500 USED: 0 TOT: 2500

EASY CHANGES TO 500 SETS

EASY CHANGES CAN BE DONE IF ONLY ONE OR TWO ITEMS NEED TO BE CHANGED ON A SET. REQ: CHG TYPE: 500 TN 9 0 ENTER CHG TYPE WILL BE 500 ENTER THE TN OF THE PHONE TO BE CHANGED TYPE IN YES AT THE ECHG (EASY CHANGE) PROMPT AT ITEM, TYPE IN THE PROMPT AND THE CHANGE IF THERE ARE NO MORE ITEMS, PRESS ENTER

ECHG YES ITEM CLS LNA ITEM

MEM AVAIL: (U/P): 1241890 USED U P: 130722 85563 TOT: 1458175 DISK RECS AVAIL: 364 TNS AVAIL: 69 USED: 231 TOT: 300 ACD AGENTS AVAIL: 300 USED: 0 TOT: 300 ANALOGUE TELEPHONES AVAIL: 2380 USED: 120 TOT: 2500 AST AVAIL: 100 USED: 0 TOT: 100 WIRELESS TELEPHONES AVAIL: 2500 USED: 0 TOT: 2500

OUT OR DELETE A 500

REQ: OUT TYPE: 500 TN 16 4 TYPE IN OUT TO DELETE SET SET TYPE WILL BE 500 TYPE IN THE TN TO BE DELETED PRESS ENTER

MEM AVAIL: (U/P): 1241890 USED U P: 130722 85563 TOT: 1458175 DISK RECS AVAIL: 364 TNS AVAIL: 69 USED: 231 TOT: 300 ACD AGENTS AVAIL: 300 USED: 0 TOT: 300 ANALOGUE TELEPHONES AVAIL: 2380 USED: 120 TOT: 2500 AST AVAIL: 100 USED: 0 TOT: 100 WIRELESS TELEPHONES AVAIL: 2500 USED: 0 TOT: 2500 REQ **** TYPE IN 4 STARS (****) TO RETURN TO THE > PROMPT

LD 11 DIGITAL SET ADMINISTRATION ALL MULTI-LINE PHONES OR PHONES WITH FEATURE BUTTONS ARE CONSIDERED DIGITAL PHONES. DIGITAL PHONES USE A DIFFERENT CARD THAN ANALOG PHONES. ENTER THE LOAD:
OVL000 > > LD 11 AT THE > PROMPT TYPE IN LD 11

BUILD A NEW DIGITAL PHONE

AVAILABLE PROMPTS ARE NEW, CHG, OUT OR PRT THE TYPE WILL BE 2006, 2008, 2616 TYPE IN THE TN FOR THE DIGITAL SET THIS IS FOR THE SYSTEM ADMINISTRATOR ONLY. IT IS USUALLY A JACK NUMBER CUSTOMER NUMBER IS ALWAYS 0 ENTER THE NUMBER OF ADD ON MODULES (1-2), IF NONE PRESS ENTER ENTER THE EXTENSION WHERE THE PHONE WILL GO AFTER 4 RINGS. VOICE MAILS EXTENSION IS _____________ PRESS ENTER IF NONE PREVENTS DIRECT ACCESS TO TRUNK ROUTES; ALL PHONES SHOULD BE ______ PRESS ENTER ENTER THE NETWORK CLASS OF SERVICE: LOCAL AND LONG DISTANCE IS _______ RESTRICTED IS____________ ENTER CALL PICK UP NUMBER. IF NONE, THEN PRESS ENTER

REQ: NEW TYPE: 2616 TN DES 8 7 XXXX

CUST 0 AOM X FDN XXXX TGAR X LDN NCOS X

RNPG X SSU XXXX SGRP

ENTER THE SYSTEM SPEED CALL LIST (USUALLY 0000) IF NONE, PRESS ENTER PRESS ENTER

CLS UNR PUA FNA HTA HFA MWA LNA CNDA (EXAMPLE) CLASS OF SERVICE ALLOWS DIFFERENT FUNCTIONS FOR THE SET. CTD = CONDITIONALLY TOLL DENIED UNR = UNRESTRICTED OTHER FUNCTIONS ARE: FNA = FORWARD NO ANSWER ALLOWED HTA = HUNTING ALLOWED LNA = LAST NUMBER ALLOWED MWA = MESSAGE WAITING ALLOWED PUA = PICKUP ALLOWED (FOR CALL PICKUP) HFA = HANDSFEE ALLOWED

CNDA = CALLING NAME DISPLAY ALLOWED (DISPLAY PHONES) CLASS OF SERVICES COMMONLY USED ON YOUR SYSTEM:________________________________

RCO EFD HUNT XXXX EHT 000 LHK 2 LNRS 16 SCI PLEV AST IAPG MLWU_LANG DNDR KEY 00 SCR 4000 MARP CPND NEW NAME RODEN, KAREN DISPLAY_FMT VMB KEY 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 SCR 4210 0 SCR 4211 0 TRN AO6 RNP ADL 16 RGA PRK SSU SCC ADL MWK CFW

PRESS ENTER PRESS ENTER ENTER EXTENSION WHERE PHONE WILL FORWARD ON BUSY. IF THERE IS NO EXTENSION, PRESS ENTER PRESS ENTER OR 000 LAST HUNT KEY (USUALLY 2) LAST NUMBER REDIAL SIZE (USUALLY 16) PRESS ENTER PRESS ENTER PRESS ENTER PRESS ENTER PRESS ENTER PRESS ENTER TYPE IN SCR (SINGLE CALL RING) AND THE DIRECTORY NUMBER TYPE IN NEW OR CHG TO ENTER THE NAME ON THE PHONE TYPE IN THE LAST NAME, FIRST PRESS ENTER PRESS ENTER MARP MARP ROLLOVER NUMBER ROLLOVER NUMBER TRANSFER CONFERENCE CALL PICK UP AUTO DIAL 16 (16-DIGITS) ALWAYS PROGRAM RING AGAIN PARK SYSTEM SPEED DIAL PERSONAL SPEED DIAL AUTO DIAL 16 (16-DIGITS) MESSAGE WAIT KEY (PILOT # _______) CALL FORWARD 4 (4-DIGITS) ALWAYS HANDSFREE (SPEAKERPHONE) IF THERE ARE NO MORE FEATURES TO ASSIGN PRESS ENTER

0000 XXXX 16 XXXX 4

KEY HNT FNA

MEM AVAIL: (U/P): 1241606 USED U P: 130812 85757 TOT: 1458175 DISK RECS AVAIL: 364 TNS AVAIL: 67 USED: 233 TOT: 300 ACD AGENTS AVAIL: 300 USED: 0 TOT: 300 AST AVAIL: 100 USED: 0 TOT: 100 DIGITAL TELEPHONES AVAIL: 2451 USED: 49 TOT: 2500

EASY CHANGES TO DIGITAL SETS

EASY CHANGES CAN BE DONE IF ONLY ONE OR TWO ITEMS NEED TO BE CHANGED ON A SET. REQ: CHG ENTER CHG

TYPE: 2616 TN 9 0

TYPE WILL BE 2006, 2008, OR 2616 ENTER THE TN OF THE PHONE TO BE CHANGED TYPE IN YES AT THE ECHG (EASY CHANGE) PROMPT AT ITEM, TYPE IN THE PROMPT AND THE CHANGE EXAMPLE OF CHANGING KEY 3 TO A TRANSFER KEY IF THERE ARE NO MORE KEY CHANGES, PRESS ENTER IF THERE ARE NO MORE PROMPT CHANGES, PRESS ENTER

ECHG YES ITEM ITEM KEY 3 TRN KEY ITEM HNT FNA MIX

MEM AVAIL: (U/P): 1241619 USED U P: 130812 85744 TOT: 1458175 DISK RECS AVAIL: 364 TNS AVAIL: 67 USED: 233 TOT: 300 ACD AGENTS AVAIL: 300 USED: 0 TOT: 300 AST AVAIL: 100 USED: 0 TOT: 100 DIGITAL TELEPHONES AVAIL: 2451 USED: 49 TOT: 2500

OUT OR DELETE A DIGITAL SET

REQ: OUT TYPE: 2616 TN 8 7 TYPE IN OUT TO DELETE SET SET TYPE WILL BE 2006, 2008 OR 2616 TYPE IN THE TN TO BE DELETED PRESS ENTER

MEM AVAIL: (U/P): 1241890 USED U P: 130722 85563 TOT: 1458175 DISK RECS AVAIL: 364 TNS AVAIL: 69 USED: 231 TOT: 300 ACD AGENTS AVAIL: 300 USED: 0 TOT: 300 ANALOGUE TELEPHONES AVAIL: 2380 USED: 120 TOT: 2500 AST AVAIL: 100 USED: 0 TOT: 100 WIRELESS TELEPHONES AVAIL: 2500 USED: 0 TOT: 2500

REQ

****

TYPE IN 4 STARS (****) TO RETURN TO THE > PROMPT

SET COPY IT IS ALWAYS EASIER TO COPY AN EXISTING SET, THAN TO BUILD A NEW SET FROM SCRATCH ENTER THE LOAD:
OVL000 > > LD 20 AT THE > PROMPT TYPE IN LD 20

SET COPY
REQ: CPY XX TPYE: XXXX CFTN: 8 0 SFMT: TNDN TN: 9 0 DN: XXXX TYPE IN CPY AND THE EXAMPLE: CPY 10 FOR ANALOG SET TYPE FOR A DIGITAL ENTER ENTER THE TN OF THE NUMBER OF PHONES YOU WISH TO COPY 500 ONE: 2006, 2008 OR 2616 SET TO BE COPIED FROM

SELECT THE FORMAT. TNDN IS TN FIRST THEN DN SECOND. ENTER THE NEW TN OF THE NEW PHONE ENTER THE NEW DN OF THE NEW PHONE

THE SYSTEM WILL CONFIRM THE NEW SET

LD 18

SPED CALL LISTS

TO ADD, CHANGE OR OUT SPEED CALL LISTS. ANYTIME NEW SPEED CALL LISTS ARE ADDED, MEMORY IS ABSORBED FROM THE SWITCH.

ENTER THE LOAD:

OVL000 > > LD 18 AT THE > PROMPT TYPE IN LD 18

BUILDING A NEW SPEED CALL LIST

MEM AVAIL: (U/P): 1241890 USED U P: 130722 85563 TOT: 1458175 DISK RECS AVAIL: 364 REQ NEW TYPE IN NEW FOR NEW LIST (ALSO CHG AND OUT) TYPE SCL TYPE IN SCL FOR PERSONAL SPEED CALL LIST TYPE IN SSC FOR SYSTEM SPEED CALL LIST LSNO XXXX TYPE IN THE NUMBER FOR THE NEW LIST (THE EXTENSION IS MOST COMMONLY USED) DNSZ 16 TYPE IN THE MAXIMUM NUMBERS OF DNS ALLOWED FOR THE LIST (MOST COMMON IS 16) SIZE 10 TYPE IN THE MAXIMUM NUMBERS THE LIST WILL HOLD WRT (ADDS: MEM: 47 DISK: 0.1) STOR MEM AVAIL: (U/P): 1241843 USED U P: 130722 85610 TOT: 1458175

LD 43

SAVING PROGRAMMING TO THE HARD DRIVE

ALLOWS YOU TO BACK UP THE CHANGES YOU HAVE PERFORMED. THIS SHOULD BE DONE WHENEVER YOU HAVE MADE CHANGES TO TELEPHONE USERS. ENTER THE LOAD:
OVL000 > LD 43 AT THE > PROMPT TYPE IN LD 43

SYSTEM BACK UP
.EDD TYPE IN EDD

SYSTEM WILL NOW BACK UP ALL YOUR DATA. WHEN IT IS COMPLETE THERE WILL BE A MESSAGE STATING DATA DUMP COMPLETE DO NOT INTERRUPT THE PROCESS, WAIT FOR THE COMPLETED MESSAGE.

TROUBLE SHOOTING ENABLING PHONES IF A PHONE HAS NO DIAL TONE, OR IS DEAD CHECK TO SEE IF IT IS ENABLED. ENTER THE LOAD:
OVL000 > LD 32 AT THE > PROMPT TYPE IN LD 32

STAT THE PHONE:

.STAT 24 0 DISU TYPE IN STAT AND THE TN NUMBER EXAMPLE: STAT 24 0 THE SYSTEM WILL RETURN A PROMPT THAT WILL BE EITHER IDLE OR DISABLE IF THE PHONE IS IDLE THEN THERE IS ANOTHER PROBLEM IF THE PHONE IS DISABLED THEN TYPE IN THE WORD ENLU AND THE TN NUMBER EXAMPLE: ENLU 24 0 PRESS RETURN AND STAT THE PHONE AGAIN THE PHONE SHOULD REPORT TO BE IDLE IF NOT, THEN THERE IS ANOTHER PROBLEM

.ENLU 24 0

THE SPRINT REPAIR NUMBER IS 800-788-3600 FOR MOVES, ADDS OR CHANGES TO YOUR SYSTEM, PLEASE CALL THE CUSTOMER ASSISTANCE LINE AT 800-800-8494
ADD AN AREA CODE > LD 90 REQ NEW CUST 0 Customer is almost always zero FEAT NET Network Translation TRAN AC1 Access Code 1 TYPE NPA Numbering Plan Area NPA 1NXX 1 + new area code RLI 4Route List Index SDRR DENY Supplemental Digit Restriction or Recognition DENY 976 Deny access to 976 numbers within this area code DENY SDRR ITEM

NPA REQ **** ADD/CHANGE CALL ROUTING > LD 87 REQ NEW CUST 0 FEAT CDP TYPE DSC DSC 4238 Extension being added RLI 30 Route number for Chicago CHANGE CALLING PARTY NAME DISPLAY (CPND) > LD 95 REQ CHG TYPE NAME CUST 0 DIG DN 4210 Extension needing changed RESET A PHONE > LD 20 REQ PRT TYPE DNB DN 4210 Extension 003 0 00 013 REQ **** Exit > LD 32 Blah . STAT 3 13 DSBL . DISU 3 13 . ENLU 3 13 . STAT 3 13 IDLE CHANGE CALL CAPABILITIES > LD 10 or 11 10 for Analog phones 11 for Digital? REQ CHG TYPE 500 or 2616/2006 500 for Analog and 2616 or 2006 depending on digital TN 14 0 00 00 TN of Phone ECHG YES ITEM ENCOS 1 Where 1 is ability desired.0 = 911 1 = 1800, etc 5 = US 6 = Caribbean 7 = Hawaii/Alaska 8 = Canada 9 = International (only?) CHANGE PBX TIME > LD 2

. TTAD (Responds) TUE 04 04 2000 13 25 54 . STAD 4 4 2000 14 26 10 . **** PRINT SPEED CALL LISTS > LD 20 REQ PRT TYPE SCL LSNO 0000 System Speed Call List Number Is 0000 RNGE 00 20 (example) Print speed call entries (0-20) Or Print All Entries REQ **** Exit CHANGE THE SYSTEM SPEED CALL LIST > LD 18 REQ CHG TYPE SSC System Speed Call LSNO 0000 NCOS Network Class Of Service DNSZ Directory Number SiZe (length of stored numbers) SIZE List SIZE (how many entries can be stored) WRT WriTe to disk? ( = yes) STOR 09 98*15108476100 09 = Entry Number, * = pause WRT STOR REQ **** Exit ENABLE/DISABLE TRUNKS > LD 32 Blah . STAT 011 0 00 00 6102 Trunk IDLE . DISU 011 0 00 00 . STAT 011 0 00 00 DSBL . ENLU 011 0 00 00 . STAT 011 0 00 00 IDLE SHOW T1/PRI STATUS > LD 60 Blah . STAT (note the DCH shown on channel 24 if you want to down a PRI) RESET PRI > LD 96 Blah . DIS DCH 15 Channel Number LD 60 DISL 2 Loop Number ENLL 2

BACKUP YOUR DATA (IMPORTANT!) > LD 43 . Edd Create data dump > LD 143 . Xbk External Backup INFO: 9600 backup 05-19-03 Include backup rate (needed for restore), and date. Initiate x-modem receive on comm. program QUICK MOVE A TELEPHONE SET EX: 5572 8 11 5573 8 14 18 0 = empty >ld 11 REQ: mov type: 2616 TN: 8 11 TOTN: 18 0 (to empty TN) REQ: mov type: 2616 TN: 8 14 TOTN: 8 11 REQ: mov type: 2616 TN 18 0 TOTN: 8 14 LIST SYSTEM INFO >ld 22 REQ: slt LIST FREE EXTENSIONS >LD 20 REQ: prt TYPE: ludn CUST: 0 DN 55 LIST FREE PORTS (TERMINAL NUMBERS) >LD 20 REQ: luvu TYPE: 2616 COPY A PHONE >ld 11 REQ: cpy 8 CFTN: 8 11

DES: whatever SFMT: auto TN: 17 2 DN: 4221 AUTO ADJUST DAYLIGHT SAVING TIME ld 2 .tdst (show current) .sdst on (turn on) fwtm 4 1 1 2 bwtm 10 l 1 2 month week day hour L = last week. TRACE A CALL ld 80 .trac 0 5572 trac cust number DN Notes: Tgar = 1 (Not allowed to access trunks directly) Tgar = 0 (Access trunks directly using 8901,2,etc) Octel Stuff 14 System reports 4 Special Request A Add 1 Add item number 1 3 Short Form Subscriber Usage 1 Current Period P Prints it to screen Boot on error: ^DD (Control-DD) CL ALL (Clear all errors) BOOT ! Quick Phone Example: >ld 20 PT0000 MARP NOT ACTIVATED REQ: prt TYPE: dnb CUST DN 5572 DATE

PAGE DES CUST 00 DN 5572 CPND NAME James Zawacki XPLN 24 DISPLAY_FMT FIRST,LAST TYPE SL1 TN 007 0 00 15 KEY 00 H MARP DES QAOFF 22 JUL 2005 (2616) NACT REQ: prt TYPE: tnb TN 7 15 DATE PAGE DES DES QAOFF TN 007 0 00 15 TYPE 2616 CDEN 8D CUST 0 AOM 0 FDN 5600 TGAR 1 LDN NO NCOS 7 SGRP 0 RNPG 1 SCI 0 SSU 0000 LNRS 16 XLST SCPW CLS CTD FBD WTA LPR PUA MTD FNA HTA ADD HFA MWA LMPN RMMD SMWD AAD IMD XHD IRA NID OLA VCE DRG1 POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD ICDD CDMD LLCN MCTD CLBD AUTU GPUD DPUD DNDD CFXA ARHD CLTD ASCD CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD DDGA NAMA DRDD EXR0 USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTU DNDY DNO3 MCBN CDMR CPND_LANG ENG RCO 0

HUNT 5600 LHK 1 LPK 0 PLEV 02 CSDN AST IAPG 0 AACS NO ITNA NO DGRP MLWU_LANG 0 DNDR 0 KEY 00 SCR 5572 0 MARP CPND NAME <enter name here> XPLN 24 DISPLAY_FMT FIRST,LAST 01 SCR 6572 0 MARP CPND NAME James Zawacki XPLN 24 DISPLAY_FMT FIRST,LAST 02 ADL 16 03 ADL 16 04 ADL 16 05 ADL 16 06 PRK 07 08 AO6 09 CFW 16 5600 10 MWK 5600 11 TRN 12 ADL 16 13 ADL 16 14 ADL 16 15 DATE 22 JUL 2005 NACT Adding external call-forwarding to Nortel telephones 1. Log onto the switch. 2. Enter LD 20. PRT the directory number (DN) of the phone youd like to change. >ld 20 PT0000 REQ: prt TYPE: dnb

CUST 0 DN 6660 DATE PAGE DES DN 6660 CPND NAME NOC XPLN 27 DISPLAY_FMT FIRST,LAST TYPE SL1 TN 012 0 00 07 KEY 00 H MARP DES 012000 (3903) 3. In LD 20, print out the terminal number (TN) of the phone youd like to change. Note the following: A. Class of Service (CLS) field and look for CLS CFXD (Call Forward to External DNs DENIED) or CLS CFXA (Call Forward to External DNs DENIED) B. Note the key number corresponding to KEY XX CFW NN OOOO. XX = Key number NN = Number of digits allowed 0000 = Previous call forwarded number. REQ: prt TYPE: tnb TN 12 0 0 7 DATE PAGE DES DES 012000 TN 012 0 00 07 TYPE 3903 CDEN 8D CUST 0 1 JUL 2009

FDN TGAR 1 LDN NO NCOS 7 SGRP 0 RNPG 0 SCI 0 SSU LNRS 16 XLST CLS CTD FBD WTA LPR MTD FNA HTA ADD HFA GRLD CRPD STSD MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1 POD DSX VMD CMSD SLKD CCSD TENA SWD LNA CNDA CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD ICDD CDMD LLCN MCTD CLBD AUTU GPUD DPUD DNDD CFXD ARHD FITD CLTD ASCD CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHA DDGA NAMA DRDD EXR0 USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN CPND_LANG ENG RCO 0 HUNT 6666 LHK 1 TEN 1 PLEV 02 AST IAPG 0 AACS NO ITNA NO

DGRP MLWU_LANG 0 MLNG ENG DNDR 0 KEY 00 SCR 6660 0 CPND NAME NOC XPLN 27 DISPLAY_FMT FIRST,LAST 01 SCR 7660 D 02 ADL 16 03 ADL 16 0 04 05 06 07 08 09 10 11 12 13 14 15 16 MWK 6666 17 TRN 18 AO6 19 CFW 4 6592 20 21 PRK MARP MARP

22 23 24 25 26 CPN 27 CLT 28 RLT 29 30 31 DATE 1 JUL 2009 4. Change the CLS and key in step 3 to CLS CFXA and KEY XX CFW 11 REQ: chg TYPE: 3903 TN 12 7 ECHG yes ITEM cls cfxa ITEM key 19 cfw 12 KEY ITEM MEM AVAIL: (U/P): 551854 DISK RECS AVAIL: 414 DIGITAL TELEPHONES AVAIL: 121 INTERNET TELEPHONES AVAIL: ACD AGENTS AVAIL: PCA AVAIL: AST TNS AVAIL: 0 1 10 USED: 0 0 TOT: TOT: 0 0 0 1 USED: 167 USED: TOT: 0 10 TOT: 288 TOT: 0 USED U P: 542676 68733 TOT: 1163263

USED: USED:

AVAIL: 2225

USED: 275 USED:

TOT: 2500 0 TOT: 2500

DATA PORTS AVAIL: 2500

Crash Coarse to Meridian PBX Programming: This is a short introduction into programming a Meridian PBX. The Meridian PBX's software divides information into LOADS. Each Load has a specific function for example. LD 20 is where you can print information about phones. The loads range from LD 01 - LD 143. ALWAY LOOK UP ERROR MESSAGES!!!! Error messages indicate to you what you are doing incorrectly, ignoring them can lead to hours of fustration. What I am going to show you should work in a Meridian PBX's with Release 19 and above. We will be using the Following Loads or (Loaders) programs LD 10 - Creating and editing Analog phones. LD 11 - Creating and editing Digital phones. LD 18 - Speed Call Lists- How to set them up. LD 20 - Moves, Adds, and Changes, Most of the common programming will be done here.(in Release 19 and above LDs 10,11,and 32 are accessible through LD 20.) LD-23 - Programming ACD's , Here we will program Telephone number that will ring directly to Voicemail without using TN's. LD-32 - Stating, Enabling and Disabling Telephones LD 43 - Backing up the PBX LD 95 - Name Changes, This is where we add, delete, or change the names for any numbers we program. The Meridian system will usually prompt you for what you need to do. Here are some typical prompts the system asks for: REQ: - The Request prompt, Requests information. The system is waiting for your command. valid responses are different for each load. (LD 20) Valid commands are: -PRT -DISU -NEW -ENLU -CHG -OUT -STAT -COPY *DataHeads please note: BackSpace does not work if you mess up in this programming.Please refer to below: (Shift 8) a.k.a. (the Star key) is used when you make a mistake see below * Allows you to reenter information at that specific prompt ** Takes you back to the beginning of the load. **** Takes you out of a load or type "END" TYPE: This is the type of item you want change i.e. Valid inputs are: Phone Types-- 2616, 2008, 2006, 39XX or TNB-- Terminal Number (port number on the switch) i.e. 12 00 01 00 - 12=Loop 00=Shelf 01=Card 00=Unit *Please note: Enter "spaces" between the numbers: Not 12010!(its not a zip code!) or DNB-- Directory Number (a.k.a. Phone extension)i.e.- 6500 CUST: Customer number (almost always "0" unless you have more then one customer set up) Short Cut's For Option 11's: When entering the "TN" information you don't have to insert all the 0's. i.e. 09 00 00 02 would only be 9 2. ========================================================= === (TOP) Logging in: Be carful not to log in more than 3 time incorrectly, If you see OVL400 this means you are locked out for up to 45 Minutes.

You should see this when you press return:">" or "OVL000" Then press: Return then type "LOGI" Then you should see "PASS" Type: "your password" How to Program a Speed Call List Step 1) LD 18 Step 2) REQ: NEW Step 3) TYPE: SCL Step 4) LSNO: (0-8190) Pick an unused number for Speed Call List Step 5) TOLS: (skip this) To list (new speed call list number) Step 6) NCOS: (0)-99 0 is the default. *Speed calls override the telephones NCOS* You should change to match the telephone's NCOS Step 7) DNSZ: 4-(16)-31 This is the maximum amount of Digits allowed for each Speed call list. Step 8) SIZE: 1-1000 - Maximum Telephone #s allowed per List Step 9) WRT (YES) NO This tells the PBX to back it up in the Data Store Step 10) STOR xxx yyyy - xxx- the position in the list Yyy-yyyy is the telephone number*Remember to program a 9 if you use it to dial out with. Ex. 01 9,1-800-555-1212 Step 11) WRT (YES) NO - This tells the PBX to back it up in the Data Store Creating Intercom Groups Basically Dial Intercom Groups are an internal paging system for the Meridian PBX System. There are two ways you can set up these groups: R- Which means Ring. If you dial someones 2-digit intercom number it will wait until it is answered before you will be able to talk. V- Which means Voice This will ring once then automatically pick up so you can talk or listen. It will only ring continuously if the person is on the phone. To Create Intercom Groups, first print your existing groups. STEP 1)LD 20 STEP 2)REQ: PRT STEP 3)TYPE: DIG STEP 4)CUST: 0 then enter through. This will give you the list of groups already programmed. To create a new Intercom Group, just create an Intercom Key on the phones that you want to be in the same Intercom group. Adding an Intercom key: This example is a M2616 STEP 1) REQ: CHG STEP 2) TYPE: 2616 STEP 3) TN: xx-xx-xx-xx STEP 4) ECHG:YES STEP 5) ITEM: KEY 8 DIG 1 10 V This is the 8th key on a persons phone. The Dial INTERCOM Group "1" The persons personal group number "10" V= Voice... You need to program this on at least 2 phones with the same Intercom Group numbers but with different Personal Numbers i.e. 10 and 11. To use the feature; Person 10 would press his Intercom Key (key 8) and dial "11" and if the other person "11" is off the phone it would ring once then automatically pick up. Then you can just speak to them without them having to press anything. You must assign everyone you want to be able to talk to on the same Group number. i.e. Group 1 members can only talk to other group 1 membersso on and so forth Setting Time and Date

To set the time and date of your system you program in load 2: Step 1) LD 02 Step 2) STAD "Day Month Year Hour Minute Second" i.e. STAD "24 11 1976 15 41 49" = November 24th 1976 3:41pm 49 seconds" To test it... Type: "TTAD" - (this tests time and date) Printing a Phone LD 20 REQ:PRT TYPE:DNB CUST: 0 DN: i.e. 5555 Then press enter until it begins to auto scroll. This will give you the Phone "Type" i.e. 2616 and the TN i.e. "12 00 05 00" Then type: REQ:PRT TYPE:(Phone type)or ("TNB") Valid phone types 2xxx -You may enter: 2006, 2008, 2016, 2216, 2616 3xxx -For Taurus sets (Release 24 Later) 3901,3902,3903,3904, or 3905 TN: This is where you put the TN info you printed above. example:"12 00 05 00" Then "enter through" Looking up Error Messages To look up error message(This may not work for all Release software): Step 1) Log In Step 2) Type (4 stars - "Shift 8") " **** " Step 3) Type "Shift and the "1" Key Step 4) Type "ERR then "space" the "error message" Ex. SCH0600 (Shift) "1" >ERR SCH0600 (enter) > SCH0600 Illegal Input Character Moves/Adds/Changes Moving a Telephone To move a Telephones between exsiting location: LD 10 for Analog LD 11 for Digital LD 20 (for Rls 19 and above) REQ: MOV TYPE: (Phone Type) TN: (Terminal Number) TOTN: (To new TN Number) Then Enter Through... Here is an Example: Thelma X5000 TN 12 0 0 0 TYPE: 2008 Louise X5001 TN 12 0 0 1 TYPE: 2616 Find and empty Digital Tn that is not programmed (i.e.12 0 0 10) Then In LD 20 do a: REQ: MOV TYPE: 2616 TN: 12 0 0 1 TOTN: 12 0 0 10

then Enter through.. Now Louise is in limbo right now..then do a REQ: MOV TYPE: 2008 TN: 12 0 0 0 TOTN: 12 0 0 1 Then Enter Through... now Thelma is moved to where Louise was... Then do REQ: MOV TYPE: 2616 TN: 12 0 0 10 TOTN: 12 0 0 0 Then Enter Through.. You now Successfully Swapped Thelma and Louise's places without having to change any wiring. Now just swap their Physical telephones places. Deleting a telephone In LD 20 Do a: REQ: OUT TYPE: (Type of phone you are outing) TN: (The TN of the phone you are outing) Then Return Through. Enabling a phone To Enable a phone, at the REQ prompt in LD 20 or 32 type ENLU then the TN of the phone. LD 20 REQ: ENLU "TN" (i.e. ENLU 12 00 05 00) Disabling a phone To Disable a phone at the REQ prompt type DISU then the TN of the phone. REQ: DISU "TN" i.e. DISU 12 00 05 00 Changing the Display name To change a name alway out the old name then insert the new name. LD 95 REQ: OUT TYPE: NAME CUST:"0" DN: 5555 Return through to the "REQ" prompt. Then add the new name: REQ: NEW TYPE: NAME CUST:"0" DN: "The extension" i.e. 5555 NAME: "The name" i.e. BOB JONES You can add more names at the next "DN" prompt Building an ACD Mailbox Step 1) LD 23 Step 2) REQ: NEW Step 3) TYPE: ACD Step 4) CUST: 0 Step 5) ACDN:(Enter the mailbox number or DID #) Step 6) MAXP: 1 Step 7) NCFW: (Voicemail number)Or the number you want this acd to forward to Step 8)Then "Enter" Through You have just created an ACD Mailbox in the pbx. When ever anyone calls this number it will automatically forward to voicemail or the number that you assigned in "(NCFW field) - Night Call Forward" prompt. *Please note: Make sure you create a mailbox in your Voicemail with the same extenstion.

* You can label the name in LD 95 Printing Routes LD 21: REQ: PRT TYPE: RDB CUST: 0 ROUT: (specify a specific route number or leave blank for all of them) ACOD: (you can sort by access code or leave it blank) Scroll through with "Enter" This is another long list you might want to try to capture it before you press "enter" Listing Trunk Members LD 21 REQ: LTM CUST: 0 Route: (you can specify specific routes or leave it blank for all of them) ACOD: (Blank or you can sort by access code) Printing Customer Info LD 21 REQ: PRT TYPE: CDB CUST: 0 Then scroll through.. be careful this is a long list be sure to set your printer to on or your procomm to capture before scrolling through. Listing Phone by Features LD 81 REQ: LST CUST: 0 DATE: (you can sort by date) Page: DES: (you can sort by the Des description) FEAT: (this is where you put the feature of the phones you want to print) i.e. if you wanted to find all analog lines or phones you would put in "DTN" Finding the Issue and Release (software version) of your PBX Ld 22 REQ:"ISS" -This gives you the: Version Release ISSUE and any patches you have installed. Backing Up Your System To back up the PBX make sure there is a Meridian Floppy in the Floppy drive. Then go to: LD 43 "." TYPE "EDD" Return through LD 10 if you want to assign/move features.

More info.. Call Restriction (Barring) Feature Description Introduction

The Meridian 1 has comprehensive call barring and restriction facilities which can be implemented in several ways:Restriction to Outgoing Routes Using this process an extension user can be barred from using particular routes out of the system. Each outgoing route can be assigned to up to 32 TARGs (Trunk Access Restriction Groups) which are simply numbers between 0 and 31. Each extension also has a data item called TGAR (Trunk Group Access Restriction) to which only one number, between 0 and 31, may be defined. The extension user is denied from using the route when the TGAR of that extension matches one of the TARGs of the route. Restriction by Class of Service Another method of barring calls is by applying one of seven alternatives in the extension's Class of Service The seven Class of Service types are:UNR - Unrestricted The extension user can dial anywhere they want - literally without restriction. FRE - Fully Restricted No exchange line access. The extension user can make internal calls, can use privately wired (Tie) lines, however they can have calls using exchange lines transferred to them from another extension user. FR1 - Fully Restricted 1 Same as FRE, but calls using exchange lines cannot be transferred to them. FR2 - Fully Restricted 2 This restricts the extension to internal calls only. SRE - Semi-restricted Allowed outgoing external calls via the attendant console only. Can receive external incoming calls. TLD - Toll Denied Allowed outgoing calls to certain destinations only. The Meridian 1 monitors the digits that are dialled to determine if the call is to be allowed. This process is called New Flexible Code Restriction. CTD - Conditionally Toll Like TLD, CTD checks the digits dialled, however CTD Denied only applies when a PSTN route is chosen as an alternative to a private network call. New Flexible Code Restriction Each individual extension, that has a Class of Service of TLD, will have a NCOS - Network Class of Service defined. The value assigned to NCOS will ultimately identify a call barring table (TREE), that contain the numbers that are permitted or denied from being dialled. Up to 8 trees can be defined on Meridian 1 and these are identified by NCOS 0 to 7. Note, the example below simplifies the NCOS to TREE relationship. In reality the relationship may not be linear (ie) 1-1, 2-2 etc. Feature Implementation The type of call restriction applied to an extension is configured in the Class of Service using Program 10 (analogue sets) or 11(digital sets). These programs are also used to define the extent of the restriction using the TGAR and NCOS prompts as appropriate. Example This example shows three different extensions being set up for the following call restriction:TN 9 1 Totally Unrestricted TN 8 4 Restricted from gaining access to any route with a TARG of 3 TN 7 4 Restricted from dialling international numbers and 0898 numbers as detailed in default TREE 3. LD 10 Load Program 10.

REQ CHG TYPE 500 TN 9 1 ECHG YES Easy Change ITEM TGAR 0 No Trunk Group Access Restriction is applied. ITEM Carriage return back to the REQ prompt LD 11 Load Program 11. REQ CHG TYPE 2616 ECHG YES ITEM CLS UNR Class of Service set to unrestricted. ITEM TGAR 3 Restrict this extension from accessing any route with a TARG of 3. ITEM Carriage return back to the REQ prompt LD 11 Load Program 11. REQ CHG TYPE 2008 TN 7 4 ECHG YES Easy change ITEM CLS TLD Toll Denied causes the system to look at the NCOS value for this extension. ITEM NCOS 3 NCOS 3 causes Code Restriction Tree 3 to be applied to this extension. ITEM TGAR 0 No trunk group Access Restriction is applied. ITEM Carriage return back to the REQ prompt