BEVERLY YOUNG

Date of birth: Email: Telephone: Address: 22nd November, 1983 bslyoung@swiftdsl.com.au +61 410 808 832 (Mobile) Unit 5/13-15 Hampstead Road, Homebush West, NSW 2140

GOAL
Dedicated Information Systems graduate seeking a suitable position involving a challenge within the IT industry.

COMPUTING SKILLS
Skills Macromedia Dreamweaver, Flash 8 Micosoft Software applications: Office XP 2003, Access, Visio Express, Word,Outlook Express Project, Excel, Internet Explorer, Powerpoint MS Windows 95, MS Windows, MS Windows NT, MS Windows XP, MS Windows Vista SQL Server Sybase SQL Anywhere 6.0 MS DOS Languages SQL ASP JAVA (JDK1.1) HTML VBA ActionScript 2.0 Environment Sybase, SQL Server, Access Web UNIX Web MS Excel Flash

NON TECHNICAL SKILLS

Leadership skills Managerial skills Team player Good communication Time management and organisational skills Friendly and reliable

LANGUAGES
English

Beverly Young

EDUCATIONAL BACKGROUND
2006 Microsoft Office Specialist (MOS) MS Office 2003 o MS Excel o MS Word o MS Access o MS PowerPoint o MS Outlook 2005 TAFE NSW: Sydney Institute, Australia Certificate IV Business (Advertising) o Media scheduling o Advertising production processes o Marketing mix o Events marketing o Sports marketing o Marketing research o Advertising media o Pre-campaign testing o Business relationships 2002-2005 The University of Sydney, Australia Bachelor of Science majoring in Information Systems and Biochemistry (B. Sc) o Systems analysis and design (Advanced) o Database management o Distributed information systems o Project management and practice o Arts informatics systems o Information systems in organisations o Analytical methods for IS professionals 2001 University of Sydney Foundation Program, Australia Science Stream o Mathematics 2U and 3U o English o Biology o Chemistry o Computing Studies o Australian studies 2000 Yat-Sen Secondary School, Fiji Fiji School Leaving Certificate o Mathematics

Beverly Young

o o o o o

Physics Chemistry Biology Computing Studies English

FORMAL TRAINING
Business Analysis (focusing on effective requirements) Flash Rich Content Creation Flash ActionScript for Designers Flash Advanced Design Exam 070 270: Installing, Configuring and Administering Microsoft Windows XP Professional Course 2285: Installing, Configuring and Administering Microsoft Windows XP Professional Sept 2007 March 2007 March 2007 April 2007 Jan 2007 Dec 2006

WORKING EXPERIENCE
Workplace Authority ICT Testing and Release Officer May 2007 - Current

Responsibilities involve: - Supporting in the ICT Test Manager in managing the testing regime and release of all Workplace Authoritys corporate computer applications. - providing first and second level helpdesk support and service to all users of Workplace Authoritys corporate applications - coordination of the testing of all major corporate applications, and identification of business opportunities arising from the test results - Assist in the provision of the full range of technical advice, support, analysis and solutions on corporate applications and business improvement issues to Workplace Authority managers and staff. - Supervise, and train junior system administration staff on technical support issues for corporate and related applications, and actively participate in IT management. - Assist in the management of backup processes, Server administration (i.e. maintain the list of servers etc), and auxiliary tasks associated with Phoenix, Workplace Agreements Online and Infra (i.e. monitoring of all outgoing emails, HPA transfers), and participate in cross-business unit communications (including meetings) and IT Role Group Management. The Office of the Employment Advocate IT Systems Support Officer May 2006 May 2007

Responsibilities involve: - providing first and second level helpdesk support and service to all users of the OEAs corporate applications - Management of the organisations incoming hardcopy lodgements including, Beverly Young 3

the conversion of these documents to XML and its processing Review and document OEA-IT related policies and processes Review and document corporate systems processes and FAQs Regression testing for application release Office administration November 2003 - current

Woolworths Ltd. Deli 2IC Responsibilities involve: - providing a high level of customer service - stock management - timetable management - expense and cost regulation - area maintenance - managerial and team leader skills Woolworths Ltd. Deli Manager Responsibilities involved: - operation and merchandising of business - customer service - managerial meetings - wage planning - stock management - area maintenance - expense and cost regulation - managerial and team leader skills The Whole Box n Dice Work experience student Responsibilities involved: - studying the advertising business - filing - general office duties - area maintenance Student Solutions (University project) Wed Developer (ASP)

Nov 2005 December 2005

May 2005

July 2004 December 2004

Beverly Young

Responsibilities involved: - web site development using ASP - website and database coordination - client liaisons - project presentations - creation of reports using MS project - researching relevant materials McDonalds Family Restaurants Crew Member Responsibilities involved: - customer service - health and hygiene initiatives - stock management - area maintenance MAPS Pacific Fiji Pty. Ltd. Office Assistant Responsibilities involved: - customer service - banking - end-of-day cash balancing - payroll - data entry - area maintenance January 2001 April 2001 August 2002 December 2002

AFFILIATIONS
The Association of Professional Engineers, Scientists & Managers, Australia (APESMA) University of Sydney Information Systems Student Society University of Sydney Biological Society

INTERESTS
Water sports, bushwalking, scuba diving, film, travel, books, piano

REFEREES
Mr. David Stevens Store Manager Woolworths Burwood Ph: +61 2 97440441

Beverly Young

Mr. Adrian Berryman Deli Manager Woolworths Granville Work no.: +61 2 98975988 Mobile: +61 402354915 Mr. Y. H. Tan Managing Director Maps Pacific Fiji Pty Ltd Ph: +679 3382450

Beverly Young

Unit 5/13-15 Hampstead Rd Homebush West N.S.W 2140 Tel : (02) 9763 2146 Mobile : 0410 808 832 E-mail : bslyoung@swiftdsl.com.au Dear Sir/Madam, My outgoing personality, my working experience and my recently completed education make me a strong candidate for the advertised position. I recently graduated from the University of Sydney with a degree in Science majoring in Biochemistry and Information Systems and where I am a lifetime member of the USYD Information Systems Society and where I worked on a six month IT project involving the development of an interactive knowledge management website for students. My employment at Woolworths as a member of its management team has enabled me to acquire a great variety of skills and expertise in the retail industry. My initial duties involved customer service, cash registry operations and area maintenance. In a year, I progressed to the delicatessen and within six months I began duties as the assistant manager. In November of last year I was given the opportunity to run the department as a relief manager for a few weeks. It has allowed me to develop excellent leadership and managerial skills, exceptional customer service and communication as well as time management and organisational skills. Above all, it has given me a greater sense of responsibility as I have had to answer not only to higher management but have also dealt with staff and customer issues in a fast and responsive manner. I have the maturity, skills and ability to embark on a career in Information Systems. I have strong written and oral communication skills, I am self-motivated and I am able to work both independently as an individual and as a team player whenever it is required. I am ambitious and hardworking. I pick up new skills quickly and I am able to prioritise and multi-task. Please see the attached resume for more details regarding my educational background and skills level as well as my working experience. Thank you and I look forward to hearing more about this position from you. You can contact me on +61 410 808 832 or email me at bslyoung@swiftdsl.com.au at your earliest convenience. Regards,

Beverly Young

Beverly Young