6 PNR Chapter 2010-02-23 Master

AMADEUS TRANSACTION GUIDE
Chapter 6 Amadeus PNR
23 February 2010
INDEX
Mandatory PNR Elements .................................................................................................. 4
Overview of mandatory PNR elements (NM, AP, TK) ...........................................................4
Name NM-element (NM)..................................................................................................4
Contact (address/phone) AP-element (AP) ......................................................................5
Ticketing TK-element (TK)..............................................................................................5
Optional Elements .............................................................................................................. 6

Address mailing AM-element (AM)..................................................................................6
Address billing AB-element (AB) ....................................................................................6
Received from RF-element (RF)......................................................................................6
Option OP-element (OP, OPQ, OPX).................................................................................7
Remarks RM-element (RM, RM*, RIR, RIM) .......................................................................7
Confidential remarks RC-element (RC, RX) .....................................................................8
Accounting AI-element (AI, LMP).....................................................................................8
Security ES-element (ES, ESX, ESD)................................................................................8
Memo PNR (RU) ................................................................................................................... 9

End of Transaction (ET, ER, QE, EV, TTP, EF, ETK, ERK, F3).................................................. 10
Ignore PNR (IG, IR, F5) ....................................................................................................... 10
PNR Retrieval .................................................................................................................... 11
PNR retrieval - general description ................................................................................. 11
PNR retrieval - basic command and various examples (RT, RT+, LH) ................................ 11
PNR retrieval - tags in PNR header line ........................................................................... 12
Retrieve only certain elements of a PNR (RTN, RTA, RTC, RTH, RTX, RTI, RTG, RTJ, RTR,
RTRX, RTRRX, RTP, RTO, RTF, RTE, RTY, RT/P2, RTAXR, RTQ, RL, RLH, RLP, RTU) ................. 12
PNR retrieval - optional extended sold air segment display ............................................. 13

Service and itinerary information for booked segments (RTSVC, RTSVI, RTSVCH, RTSVCC) 13
Retrieve PNR history (RH, RHQ, WRA/RH, RE/LONG) ......................................................... 13
Multi-list PNR retrieval (search by specific flight number) (LP, LX).................................... 14
Amadeus Search (search all PNRs) (LPO)........................................................................ 15
Amadeus Search examples/combinations .................................................................... 17
Follow-up entries Amadeus Search ................................................................................ 17
PNR Claim (RO, ER) ........................................................................................................ 17
PNR Recall......................................................................................................................... 18
PNR recall - general description (RPP, RPD, REP)............................................................. 18
Interactive (on-line) PNR recall Advanced Offer (RPP, RLD, PLD, RPPQ) ............................ 20
Deferred (off-line) PNR recall Complimentary Offer (RPD, RLD, PLD, RPPQ, RLX, RLC) ........ 21
Past date records (PDR) (REP, REPD, WRA/REPD) ............................................................ 23
INDEX
PNR Change ...................................................................................................................... 24
PNR change - general description .................................................................................. 24
PNR change - simultaneous changes to PNR print or ignore (WRA/RT, IR) ..................... 24
PNR change - rearrange elements (RS) ........................................................................... 24
PNR change - married segments (RTIM, RTAM) ................................................................ 24
PNR change - automatic rebook (SB) .............................................................................. 25
PNR change - cancellations and general modifications (XE, XI, DL, NU) ............................ 25
PNR change - change advice codes to correct status and/or delete inactive segments
(ETK, ERK) ...................................................................................................................... 26

PNR change - other status codes and segment updates .................................................. 26
PNR change - copy PNR (RRN, RRA, RRI, RRP) ................................................................. 27
Change agent sign association (personal categories) (RF) .............................................. 28
Responsibility change (RP, RPS, RF) ............................................................................... 28
Print PNR (WRA)................................................................................................................. 29
Non-Homogeneous PNR .................................................................................................. 29
Non-homogeneous PNR - general description ................................................................ 29
Retrieve non-homogeneous PNR (RTAXR)....................................................................... 29
Cancel non-homogeneous PNR (ETX, ERX) ..................................................................... 29
Split PNR ........................................................................................................................... 30

Split PNR - general description ....................................................................................... 30
Split PNR commands (SP) .............................................................................................. 30
End of transaction split PNR (EF, ET, ER)...................................................................... 30
Retrieve commands (segments and/or names) split PNR (RT, RTN, RTW )....................... 30
Cancel split PNR (ETX, ERX)............................................................................................ 30
Groups............................................................................................................................... 31
Groups - general information and mandatory elements (NG, AP, TK, SSR GRPF)................ 31
Group name-element (NG) .............................................................................................. 31
Segment booking - groups (SS, SG) ................................................................................ 31
Group fare basis element (SR GRPF, SR GRPS) ................................................................ 31
Group seating (STG)....................................................................................................... 31
Retrieve commands (segments and/or names) - groups (RT, RTN, RTW )........................... 32
Cancellations, modifications, split and copy PNR - groups (XE, SP, RRA) ......................... 32
No-name items - groups (NP, INP) ................................................................................... 32
Reporting of individual names - groups (NT) ................................................................... 32
Changes made in this version (23February2010) compared to last version

(10November2009):
Replaced LM command with LP command (pages 14-15).
Removed LMB command (replaced by LPO command already included on pages 15-17)
PNR - Mandatory Elements
HE PNR
Overview of mandatory PNR elements:

A PNR must contain at least one segment (air, car, hotel, insurance or memo). In addition three
mandatory elements are required to finalize the PNR with End of Transaction (ET):
NM
Name element
AP
Contact element
TK
Ticketing element
A group PNR require a group name element (NG) and group fare basis (SSR GRPF). See Groups
for more information about group procedures.
Name NM-element:
HE NM
Each NM-element can consist of a maximum of 59 characters; however several name lines can be
entered.
Standard name element................................................NM1FOX/SUE MRS
With infant .....................................................................NM1FOX/ED MR(INF)
- just age (date of birth) .................................................NM1FOX/ED (INF//01JAN06)
- with name and age (date of birth) ...............................NM1FOX/ED (INF/LIZ/01JAN06)
- infant with different surname and name......................NM1COE/AL MR(INFFOX/LIZ)
- surname, name and age (date of birth).......................NM1COE/AL (INFFOX/LIZ/01JAN06)
With passenger type code and date of birth..................NM1FOX/KEN (CHD/01JAN99)
Note:
Date of birth is mandatory for infants (INF), children (CHD) or unaccompanied minors
(IDUM).
Note:
See SSR elements for how to book occupying seat for infant.
Note:
Various ticket types require text in name element, enter ID followed by required code, e.g. for
youth (IDYTH/15AUG79), for unaccompanied minor (IDUM/01JAN99) and some
ticket/passenger types also require specific booking procedures.
Several passengers with same last name.....................NM2FOX/ED MR/SUE MRS

- different last names.....................................................NM1FOX/ED MR 1COE/AL MR
Copyright Amadeus Scandinavia
Page 4 of 32
23.02.2010
PNR - Mandatory Elements, continued

Contact (address/phone) AP-element:
HE PNR
HE AP
A PNR must include AP-element (to indicate where passengers can be contacted) before you make
an end of transaction during PNR creation or after PNR retrieval. APB, APH, API elements are not
sent to airlines involved in itinerary. APM is sent to airline only if switched on at office profile level
(standard for Scandinavia is that this is not switched on).
AP-lines have free format text. The following format is recommended:

Business phone.............................................................APB-BGO 51 15 33 11
Home number with passenger reference ......................APH-OSL 22 22 62 21/P1,3-5
Agent phone ..................................................................APA-OSL 77 717500
Information phone number ............................................API-90987654
Exclude from transmission to airline .............................APX-90987654-B
Include in transmission to airline ...................................APS-90987654-B
E-mail (for Amadeus E-mail itinerary/Itinerary+) ...........APE-ED.FOXIBM.COM
E-mail (for Itinerary+ E-mail only)..................................APEMAIL/ED.FOX*IBM.COM
Mobile phone number....................................................APM-90987654
Mobile phone (for Itinerary+ SMS) ................................APMOBIL/90987654
Add phone number from office profile (PV) ..................AP
Note:
If AP is entered (to add agency phone number from office profile PV - automatically), the
format in the PNR will be different. -A is added at the end of the element with only AP is
element identifier, instead of APA as element identifier.
Note:
E-mail addresses cannot be entered with @. You can use either , * (asterisk) or AT (space
AT space). Asterisk is only valid for APEMAIL not APE.
Ticketing TK-element:
HE TK
A ticketing arrangement element (TK-element) must be included in the PNR to indicate the status of
the ticket issuance for all passengers in the PNR. The TK- element must be present in a newly created
or retrieved PNR before end of transaction is accepted by the system.
Ticketing, mailing queue ...............................................TKMA12JUL
- with passenger reference............................................TKMA15SEP/P2
- with segment and passenger reference......................TKMA15SEP/S3-5/P2
- domestic queue...........................................................TKDO17SEP
- domestic queue, different office ..................................TKDO17SEP/OSLXX2222
- international queue......................................................TKIN16JUL
- revalidation queue.......................................................TKTR13SEP
- time-limit queue...........................................................TKTL15SEP
- time limit with specified time .......................................TKTL15SEP/1400
- alternate queue and free text ......................................TKIN/13JUN/Q30C2-text
Tickets have been issued..............................................TKOK
PNR will be cancelled the night before
date specified (will never be queued)............................TKXL16SEP
- with specified time.......................................................TKXL16SEP/1400
- with specified ticketing command ...............................TKDO//TTPB
Note:
Time may only be entered in TKTL and TKXL.
Page 5 of 32
23.02.2010
PNR - Optional Elements
HE PNR
Address mailing AM-element:
HE AM
A mailing address indicates where a passenger's travel documents are to be sent..

Mailing address .............................................................AMname,address,city
Passenger associated ...................................................AMname,address,city/P1,3-5
Structured mail element
AM/D//CY-
company/A1-main st/ZP-1111/CI-city
Note:
Three types of structured AM-elements are available, D (delivery address), H (home address)
and M (miscellaneous). Only delivery address is included in the itinerary.
Options available for structured mail address element:
CY-company name
A2-address line 2
ST-state
Note:
NA-name
PO-post office box
CO-country
A1-address line 1
ZP-zip code
A2-address line 2
CI-city name
Structured format is mandatory in customer profiles.
Address billing AB-element:
HE AB
A billing address entered in a PNR appears on the itinerary. It defines the address where the invoice
should be sent.
Billing address ...............................................................ABname,address,city
Passenger associated ...................................................ABname,address,city/P1,3-5
Structured mail element
AB/D//CY-
company/A1-main st/ZP-1111/CI-city
Note:
Three types of structured AM-elements are available, D (delivery address), H (home address)
and M (miscellaneous). Only delivery address is included in the itinerary.
Options available for structured mail address element:
CY-company name
A2-address line 2
ST-state
Note:
NA-name
PO-post office box
CO-country
A1-address line 1
ZP-zip code
A2-address line 2
CI-city name
Structured format is mandatory in customer profiles.
Received from RF-element:
HE RF
The first RF-element should contain the name of the person who requested the booking. Each time a
PNR is changed you should add the name of the person who requested the change.
Note:
The RF-element is not mandatory, except for changing queuing address (see Responsibility
change), but recommended when cancelling, rebooking, etc.
Received from ...............................................................RFMRSFOX
Page 6 of 32
23.02.2010
PNR - Optional Elements, continued
HE PNR
Option OP-element:
HE OP
An option element will place your PNR on the OP-queue on the date specified.
Place PNR on own queue today....................................OP
Place PNR on own queue on different date ..................OP7JUL
Place PNR on own queue several dates.......................OP7JUL,14JUL,21JUL
Maximum 40 characters free text..................................OP7JUL/REVIEW SEATS
Several dates and text...................................................OP7JUL,14JUL/REVIEW SEATS
Queue to alternative queue/category ............................OP7JUL/30C22/text
- different office ID (maximum 3 dates).........................OPKRSYZ2914/14JUL,15JUL/text
- alternative queue and different office ID .....................OPKRSYZ2914/14JUL/30C22/text
Create confidential option to auto-cancel itinerary ........OPX-20MAR/text
- to queue the PNR........................................................OPQ12FEB/3C1/text
- authorize additional offices to view element................OPQ12FEB/3C1/text,***YZ2***
Note:
The system is able to verify that the alternative queue and/or category specified in the OPelement do in fact exist. This function in controlled by an office profile switch, and needs to be
ordered.
Remarks RM-element:
HE RM
A remark element in a PNR contains additional comments or information concerning passengers and
their bookings.
Remarks, free text.........................................................RMtext
Segment associated remarks .......................................RMtext/S3
Passenger associated remarks.....................................RMtext/P1,3-5
Remarks to be added in A.I.R for back office ...............RM*text
Passenger associated RM* ..........................................RM*text/P4
Categorised remarks.....................................................RMH/CHK ROOM UPGRADE
Note:
Segment related remarks are deleted automatically if the segment is cancelled.
Note:
Remarks categories may be letters A-Z. They will be organised alphabetically in PNR display.
Remarks to be added to the itinerary ............................RIRBON VOYAGE

Add itinerary remarks from office profile .......................RIM/M2,5-10
Segment associated......................................................RIR/M4/S4
Page 7 of 32
23.02.2010
PNR - Optional Elements, continued

Confidential remarks RC-element:
HE PNR
HE RC
A confidential remark is a comment in a PNR that can only be viewed or modified by designated
offices when the PNR is retrieved. Corporate remarks allow corporations to share remarks without
having to specify which offices are allowed to view them.
Confidential remarks, free text ......................................RCtext
Passenger associated confidential remarks .................RCtext/P1,3-5
To be readable at different office (maximum 3) ............RCBOOYZ2914,BGOYZ2215/text
- for entire chain (read)..................................................RC***YZ2***/text
- for chain offices in specific city (read) .........................RCOSLYZ2***/text
- read and update by specified office ............................RCBGOYZ215-W/text
HE RX
- open to entire chain automatically...............................RXtext
- corporate segment with security .................................RXBOOYZ2914,BGOYZ2215/text
Note:
Security set-up needs to be in place before RX-elements are available within chain. It is also
possible to set up security so that offices outside the chain can view all RX-elements.
Accounting element AI-element:
HE AI
You use an AI- element to add information to a PNR. This information is transmitted to the accounting
interface record (A.I.R.), a record that contains all relevant ticketing information which is then sent to
the back-office accounting system.
Accounting elements may consist of up to 3 fields:
AN
CC
IC
Account number (maximum 10 characters)

Cost centre (maximum 20 characters)
IATA/company number
Accounting element
AIANDEC021029/CCDV123/ICDEC048FR/P1/S4
Search for PNRs with AI-element
LMP/D(RM*ACCDEC041029)/25SEP
Security ES-element:
HE ES
Amadeus individual PNR security element allows you to set up special security rules so that a PNR
can be accessed by one or several other offices.
Add security element, read/update................................ESKKNS12298-B
- all YY2 offices, read only.............................................ES***YY2***-R
Read & ticket .................................................................ESKKNS12298-T
Restrict security normally applied..................................ESKKNS12298-N
Cancel security element ................................................ESX
Display security elements..............................................ESD
Note:
When using read & ticket the receiver cannot perform the following entries:
- change or suppress passenger names
- add/rebook/cancel flight segments
- add/modify/delete contact elements
- split PNRs
Page 8 of 32
23.02.2010
Memo PNR
HE RU
Memo PNR:
HE RU
The memo segment should be used to handle reservations made outside Amadeus, e.g. theatre
tickets and other extra services. A PNR may consist of only a memo segment in addition to the
mandatory elements - a memo PNR. There is no automatic queuing of the memo segment, only
manual.
Memo segment .............................................................RU 1A NN1 PAR 28JAN/text
- with accounting information
RU 1A NN1 LON
28JAN/text/**-/12345/GBP100.00
RU 1A HK1 LON
- with customized keyword
28JAN*LIMOUSINE/SERVICE TEXT
Note:
Normally memo segments are identified with the word miscellaneous on the itinerary. By
adding an asterisk followed by a keyword (max 15 characters) the keyword will replace
miscellaneous in the itinerary.
Note:
The accounting information (option -**) is not printed on the itinerary.
Note:
By adding a comma ( , ) in the free text of the RU-element the system will automatically insert
a new line when printing Amadeus Itinerary. See Amadeus Itinerary (General chapter) for
more information.
The following changes of status code are possible:
KK
To
From
HK
UC
NO
UN
OX
HN
Yes
Yes
Yes
Yes
Yes
No
KK
No
Yes
Yes
Yes
Yes
Yes
HK
No
No
Yes
Yes
Yes
Yes
UC
No
No
No
No
No
No
NO
No
No
No
No
No
No
Page 9 of 32
23.02.2010
End of Transaction
HE PNR
Finish PNR:
HE ET
The end transaction entry is the last mandatory entry for creating a new PNR or modifying a retrieved
pnr. When you make this entry, the system checks the PNR to ensure that all the mandatory elements
are present and correct, and that there are no inconsistencies. If the PNR satisfies this check, the
system stores the record then generates and sends the appropriate action or advice messages for
elements created during the creation or update of the PNR.
End of transaction .........................................................ET
- and retrieve PNR.........................................................ER
- and enter on queue 75 ................................................QE75
- and enter on queue 4/category 1/date range 3 ...........QE4C1D3
- and retrieve visually from AXR....................................EV
- and price (if no TST) and ticket PNR ..........................TTP
- and issue Electronic Ticket .........................................TTPET
- for TICS printer E if more than one ............................TTPE
- for associated PNR during split...................................EF
- and modify/delete segments with advice codes..........ETK
- and retrieve PNR.........................................................ERK
or
<F3>
HE ETK
Ignore PNR
HE PNR
Ignore all updates to PNR:
HE IG
The ignore entry disregards all entries made during the current pnr session. During PNR creation, the
ignore entry removes any record of the PNR from the system. Any entries that are on the screen
remain until the screen is cleared.
For a retrieved PNR, the ignore entry removes all entries that were made since the PNR was last
retrieved or redisplayed. These entries remain on screen as part of the PNR until the screen is cleared
or the PNR is retrieved once again.
Ignore IG .....................................................................or
- and retrieve PNR.........................................................IR
Note:
<F5>
IR is not permitted when creating a new PNR.
Important - If you have worked on a PNR but have not entered End of Transaction (ET), Amadeus
will automatically delete the new updates after 90 minutes - your changes will be lost. If you do not
finalise PNR with ET within 59 minutes after selling air, car or hotel segments on an Amadeus Access
carrier/Complete Access provider, the segment will change from HK to NN and you will have to wait
for confirmation.
Page 10 of 32
23.02.2010
PNR Retrieval
HE PNR RETRIEVE
PNR retrieval - general description:

The retrieve PNR transaction is used to retrieve and display an active PNR or to redisplay a PNR
(during update). PNR retrieval is subject to security rules. You cannot retrieve a PNR by a past date
segment. A segment becomes past date 3 days after its departure date (3 days after check-in for a
hotel segment, 3 days after the pick-up for a car segment). See PNR recall general description for
more information. Once you have retrieved a PNR, you may be able to modify all parts of the PNR,
depending on your access rights and the modification rules.
A PNR that has been locked or set to -READ MODE- for an office ID can not be modified.
PNR retrieval - basic command and various examples:

By name (own office ID) ................................................RT/FOX/E
HE RT
- by first character of last name.....................................RT/F
- with only active PNRs..................................................RT/F*A
- part of name (min 2 character) ...................................RT/FO
- record locator ..............................................................RTQ6RBB3
- date and name ............................................................RT/12AUG-FOX
- flight number, date and name *)..................................RTKL153/12AUG-FOX
- future ghost segment (more than 359 days) ...............RTLH4716/12JUN03-FOX
- name, different office ID..............................................RT/OSLDS2456-FOX
- name, all chain offices ................................................RT/***DS2***-FOX
- surname/given name, all chain offices........................RT/***DS2***-FOX/ED
- surname/given name, title, all chain offices ................RT/***DS2***-FOX/ED MR
- name, all chain offices in specific city .........................RT/OSLDS2***-FOX
- follow-up search for more chain offices ......................RT+
- car pick-up date *) .......................................................RTCCRZD/12MAR-FOX
- hotel chain, arrival date *) ...........................................RTHHLSH/12MAR-FOX
*) For todays date exclude the slash ( / ) and the date.
- cruise, start date..........................................................RTCRUCCR/01APR-JOHNSON
- insurance segment......................................................RT/INS-FOX
- with policy number and name .....................................RT/INS-12345678-FOX
- frequent traveller number ............................................RTM/SK-EBG000000026
- special rate code/property of hotel bookings...............LH/RDSTOS11/25MAR/ABC
- ticket number ..............................................................RTTKT/016-1234567890
- flown segment (include year) ......................................RTAF441/13OCT04-FOX
Select from list of similar names ...................................RT2
Redisplay list of similar names ......................................RT0
Flight number, date, different office ID ..........................RTKL153/2AUG-FOX/OSLYZ2345
From air-display.............................................................RT/4-FOX
- E-ticket record (TWD) ................................................RT*E
Direct Access PNR-retrieval..........................................1AZRTAZ123/29MARSTOLIN-FOX
Note:
When searching for PNRs for chain offices, it is useful to limit search as much as possible. A
set number of offices are searched per command, and follow-up search (RT+) is required, if
too many offices. Only PNRs with 100% name match are included. For instance you would
need to search with given name and given name with title (both ED and ED MR) to get all
PNRs. If there is no 100% match you will get a similar name list.
Page 11 of 32
23.02.2010
PNR Retrieval, continued
HE PNR RETRIEVE
PNR retrieval - tags in PNR header line:

A number of tags, indicating useful information, may appear in the PNR header line. Below is a list of
tags, with description:
TST
contains one or more TSTs
PTA
contains automated PTA information (valid for only a few airlines)
NHP
contains non-homogeneous segments (under creation only)
AXR
contains cross reference to linked PNRs (non-homogeneous or split)
RLR
contains airlines record locators
MSC
contains married segments
RLP
contains record locator of customer profiles used during creation
TC-
Travel Choice (with three-letter trip purpose code) used to create PNR
Retrieve only certain elements of a PNR:
HE PNR HISTORY
Names RTN
Air segments .................................................................RTA
Car segments ................................................................RTC
Hotel segments .............................................................RTH
Car and hotel segments ................................................RTX
Itinerary (flight, car and hotel)........................................RTI
General facts (OS, SR, RM, RC, AB, AM).................RTG
Contact elements (AP) .................................................RTJ
Ticketing elements ........................................................RTK
All remarks elements.....................................................RTR
- specific keyword from RM-element ............................RTR/word
- corporate remarks only ...............................................RTRRX
- categorised remarks, category X ................................RTRX
Passenger data (NM, TK, AP) .....................................RTP
Option elements ............................................................RTO
Fare elements (FP, FE, FM, FV, FS)..........................RTF
Security elements..........................................................RTE
Accounting remarks (AI, FZ, RM*)...............................RTY
Combination ..................................................................RTN,A,H,R
- return to all elements...................................................RT
All segments/elements relevant to P2...........................RT/P2
Note:
All of the above RT-qualifiers - e.g. RTH for hotel segments only - can be applied to the RHentry. RHH will display only hotel history segments.
Retrieve the entire PNR ................................................RT

Display associated cross reference records .................RTAXR
Check which queue retrieved PNR is on (today)...........RTQ
Display airline record locators .......................................RL
- history of airline record locators ..................................RLH
Retrieve list of profiles used to create PNR ..................RLP
- list of PNRs created from displayed profile .................RTU
Page 12 of 32
23.02.2010
HE PNR RETRIEVE
Retrieve PNR - optional extended sold air segment display:

There is a choice between a sold air display and an extended sold air display in the PNR. This is
controlled by a switch in the office profile. The additional features available in the extended display are:
Arrival date
Airline record locator and airline access level
Married segment indicator
Distinction between newly sold (before ET) and previously sold (after ET) segments
New status codes in active session (before ET)
Service and itinerary information for booked segments:

The booked segments show only part of the information available. More information is available and is
also included in the itinerary.
Retrieve service information, air segments ...................RTSVC
- specific segments .......................................................RHSVC4,6
- itinerary service information, air segments .................RTSVI
- specific segments .......................................................RHSVI4,6
- service information, hotel segment .............................RTSVCH5
- service information, car segment ................................RHSVCC7
Retrieve PNR-history:
HE RTSVC
HE HS
HE CS
HE RH
All updates made to a PNR are registered with the time (GMT) they were made, and the source of the
update (office ID and agent sign in). All updates are numbered, and the original PNR creation is
registered as update 000. Any element, with the exception of booked segments, entered in update
000, is reflected in the face of the PNR only, until modified.
When requesting history for a specific segment you will not be able to see modifications to dates etc.,
as this is considered to be a cancelled segment plus a new segment.
Note:
All of the RT-qualifiers on the previous page - e.g. RTH for hotel segments only - can be
applied to the RH-entry. RHH will display only hotel history segments.
Retrieve PNR-history.....................................................RH
- history for a specific segment .....................................RHS4
Retrieve only history queue elements ...........................RHQ
- the entire PNR-history, incl. queue elements..............RH/ALL
Note:
No queue elements in PNR-history will be displayed from the entry RH.
Retrieve list of history option codes...............................HERH

If you receive the following error message:
DISPLAY IS TOO LONG, PRINT THE PNR,
this entry will print the entire history ..............................WRA/RH
Display long PNR-history...............................................RE/LONG
- from specific element ..................................................RH049
Page 13 of 32
23.02.2010
HE PNR RETRIEVE
Multi-list PNR retrieval (search by specific flight number):
HE LM
This entry lists the PNRs that have been created for a specific flight on a specified date. Only the
PNRs that you are allowed to retrieve individually appear in the list.
It is necessary to activate queue 25 or queue 26 to retrieve multi-list PNRs and place them on queue.
They will not automatically default to queue 0. Below is a list of additional options available. Many
options may be combined with each other, to limit the list to the required PNR selection.
Field:
A
*AI
*AE
B
C
*D
D
E
*E
F
*F
+F
G
H
*H
I
*I
J
*J
K
*K
L
M
*N
O
*O
P
Q
R
S
Type of option:..................................................Example:
All bookings for specified flight.........................LP/6X123/20NOV
For specific leg of flight ....................................LP/6X123/20JUL/L(CPHSIN)
With queue placement .....................................LP/6X123/20NOV-Q
Confirmed passengers .....................................LP/A(HK-KK)/6X123/20NOV
Confirmed passengers, outbound segment .....LP/*AI/6X123/20NOV
Confirmed passengers, inbound segment .......LP/*AE/6X123/20NOV
PNRs with AXR tag ..........................................LP/B/6XF123/20NOV
Passengers booked in specified class .............LP/C(M-G)/6X123/20NOV
PNRs with AP-element (with city code)............LP/D(PAR)/6X123/20NOV
Pax previously no-show ...................................LP/D(PAR)/6X123/20NOV
Pax with outbound connections........................LP/E/6X123/20NOV)
Pax with connection time up to 3 hrs ...............LP/*E(3)/6X123/20NOV)
Fare element ....................................................LP/F(V6X)/6X123/20NOV
Frequent flyer pax with priority .........................LP/*F(GOLD)/6X123/20NOV
Frequent flyer pax with tier description.............LP/+F(EMERALD)/6X123/20NOV
Group bookings ................................................LP/G/6X123/20NOV
- individual names only.....................................LP/G(N)/6X123/20NOV
- group names only...........................................LP/G(C)/6X123/20NOV
Non-group PNRs ..............................................LPN/G/6X123/20NOV
PNRs booked last x hours prior to dep time.....LP/H(12)/6X123/20NOV
Passengers with prepaid ticket ........................LP/*H/6X123/20NOV
Pax with inbound cx arr up to 24 hrs bef dep...LP/I(7X)/6X123/20NOV
With connection time up to 4 hours..................LP/*I(4)/6X123/20NOV
Passenger type code........................................LP/J(CHD)/6X123/20NOV
List all PNRs owned by an office......................LP/*J(CPHS1555)/6X123/20NOV
Confirmed passengers .....................................LP/K(GK)/6X123/20NOV
List passengers with keyword elements...........LP/K(PARK)/6X123/20NOV
The last 5 pax booked for flight ........................LP/L(5)/6X123/20NOV
Prime PNRs sold by operating carrier ..............LP/M/6X123/20NOV
Pax list, chronological segment, alphabetical ..LP/*N/6X123/20NOV
Sold by commercial duplicates.........................LP/O(7X,8X)/6X123/20NOV
Pax with OSI-elements.....................................LP/*O(CHD)/6X123/20NOV
Pax with assigned seats...................................LP/P/6X123/20NOV
With number of pax (counters) per class .........LP/P/6X123/20NOV/T
Negative search, no seats assigned ................LPN/P/6X123/20NOV
Unconfirmed pax ..............................................LP/Q(HN)/6X123/20NOV
Pax with auxiliary segment...............................LP/R/6X123/20NOV
Pax with OP-element........................................LP/S/6X123/20NOV
Page 14 of 32
23.02.2010

S
*S
HE PNR RETRIEVE
T
U
*U
V
W
Y
Pax with OP-element........................................LP/S/6X123/20NOV

Pax with SSR-element .....................................LP/*S(VG**)/6X123/20NOV
Pax with meal bookings, all types ....................LP/*S/(**ML)/6X123/20NOV
PNRs with ticketing elements...........................LP/T(FA-FH)/6X123/20NOV
PNRs with number in party within 3-9 ..............LP/U(3-9)/6X123/20NOV
Pax with specific status code ...........................LP/*U(HL)/6X123/20NOV
None of specified ticketing data .......................LP/V(FA)/6X211/20NOV
Wait-listed passengers.....................................LP/W/6X123/20NOV
PNRs that are not TKOK..................................LP/Y(TL-IN-DO)/6X123/20NOV
LX
Cancelled passengers......................................LX/6X123/20NOV
Commands available from the displayed list:

Retrieve PNR from list...................................................LP3
Redisplay list of similar names, from top.......................LM0
Amadeus Search general description:
HE LPO
LPO search by office allows you to create a list of passenger names and record locators, which you
can display on your terminal, send to a printer, or place on a queue.You can search for passengers in
PNRs belonging to your own office, as well as those for which you have PNR retrieveal rights.
Once the search is complete the results appear in the passenger list status table of the requesting
office for a maximum of 5 days. You can display, print or queue the results as many times as you wish,
or retrieve a PNR by referencing it from the list. Each office is allowed a maximum of 10 LPO
searches in the table. If the table is full you can delete a search manually, provided it is not in
progress. If you do not delete the search results manually, they are purged automatically after 5 days.
You can include any number of search codes in a search request and in any sequence (search code
ALL cannot be combined with any search codes).

The maximum number of names that can be displayed in the search by office list is 999. If more than
the maximum allowed is returned, filter the list by passenger name.
The list below provides an overview of available options, with some examples. Several options have
more possibilities than explained here. See HELPO for details. All PNRs matching that search code
will be returned if no search criterias are entered. Each item has information regarding maximum
number of search criterias allowed (within brackets).
Page 15 of 32
23.02.2010
HE PNR RETRIEVE
Field:
Type of option:
ALL
A
All PNRs with air itinerary ! .............................LPO/ALL

Specific airlines (incl. rail & non Amadeus
participating airlines) (5) ...................................LPO/A(IB,SK,LH)
Specific board points (3) ..................................LPO/B(MMA)
Board point within country (3) ! .......................LPO/*B(DK)
Specific classes (5) ..........................................LPO/C(M,H,*N)
Specific travel dates (with active air or rail
segments) (3) ...................................................LPO/D(15MAY,19MAY-20MAY)
Specific flight numbers (3)................................LPO/F(AF123,987)
Group bookings (3) *.......................................LPO/G(NAME1,NAME2)
Passenger IDs (3) ! .........................................LPO/I(INF,ID12343)
Creation dates (or range) (3)............................LPO/K(15OCT)
Creation date after specified date ....................LPO/K(A15OCT)
Last modified dates/ranges (3).........................LPO/L(14FEB)
Last modified dates before specified date (3) ..LPO/L(B14FEB)
Auxiliary segments (3)......................................LPO/N(CRUCCL.15MARMIA)
Off points (3) ....................................................LPO/O(DUB)
Off points within country (3)..............................LPO/*O(GB)
City pairs (non-stop/direct flights) (3) ! ............LPO/P(OSLLON)
OP-elements containing date (3) *..................LPO/Q(1JAN,5JAN-10JAN)
Account numbers (from AI-field) (3) * ! .........LPO/R(4567,XYZ987)
Agent sign ins (3) ! ..........................................LPO/S(1234AA)
Ticketed PNRs (FA/FB/FH) (3) * ....................LPO/T(FA1MAY-3MAY)
PNRs with TKOK for specified date (3)............LPO/T(1MAY)
Auxiliary segments status code (3) ! ...............LPO/U(*N,HK)
PNRs with ticketing data (FA/FHA/FHE/
SSR TKNA/TKNE/TKNM) (3) * ! ...................LPO/V(FH)
Status code (*K = GK/HK/KK etc.) (3) ! ..........LPO/W(*K,HL)
Non/stop/direct/connecting flights (3) ! ...........LPO/X(FRAMIL)
Segments cancelled on date (3) ! ...................LPO/*X(15MAR)
TL for specified date (3) * ! ............................LPO/Y(TL24MAY)
Un-ticketed PNRs (no TKOK) (3) ! .................LPO/Y(24MAY)
Frequent flyer number (3) * .............................LPO/Z(SK-EBS12345678912)
Note:
Items marked with an asterisk ( * ) - search criteria is optional.
Note:
Items marked with an exclamation mark ( ! ) wild-card office ID search is not permitted.
B
*B
C
D
F
G
I
K
L
N
O
*O
P
Q
R
S
T
U
V
W
X
*X
Y
Example:
Page 16 of 32
23.02.2010
HE PNR RETRIEVE
Examples/combinations:
HE LPO
Search and print list to default printer............................LPO/B(CDG)D(1JAN)-P

- alternative printer (only at own office) .........................LPO/B(CDG)D(1JAN)-PSF1234
Search and queue list to own office (default queue) .....LPO/ALL-Q
- specific queue/category at another office ...................LPO/KKNYY2289/ALL-QO3C30
Search for PNRs at another office (to terminal) ............LPO/KKNYY2289/A(IB,SK,LH)
- with wild-card (combination)........................................LPO/KKNYY2***/B(MMA)K(15MAY)
Note:
If you need to work through each PNR, it is recommended to request queue placement in the
entry. The specified queue must be empty at time of Amadeus Search entry.
Follow-up entries for Amadeus Search:
HE LPO
Display search status table ...........................................LPS/PS

- list of PNRs found in search number 3 .......................LPS/D3
Print list to default printer...............................................LPS/D3-P
- to specific printer (own office only)..............................LPS/D3- PSF1234
Filter PNR list by name (first character) ........................LPS/D3/H
- partial name ................................................................LPS/D3/HAN
Retrieve PNR from displayed list...................................LPS23
Place list on queue from table, specific queue..............LPS/D3/Q30C23
- selected names, default queue ...................................LPS/D3/HAN-Q
Redisplay list (after displaying a PNR) from top............LPS0
- to the line of the last displayed PNR ...........................LPSL
Remove search from table ............................................LPX/3-5-7
- all search requests ......................................................LPX/ALL
PNR claim:
HE RO
PNR claim allows you to retrieve a PNR created by an airline in the airlines inventory system (by the
airlines record locator), and then claim the PNR and transfer it to Amadeus. After claim is performed
the PNR may be treated in a normal way concerning modifications, pricing, ticketing etc.
Only some airlines allow PNR claim, and those who do perform a security check before allowing the
retrieval (see HECLAIM for list of airlines).
Step 1:
Retrieve by airline code and record locator ...................ROCOABC123
- by name ......................................................................ROCO123/20FEB-HANSEN
- from list of similar names ............................................RO3
Step 2:
Claim PNR.....................................................................ER
Page 17 of 32
23.02.2010
PNR Recall
HE PNR RECALL
PNR recall general description:
HE REP
Amadeus provides a procedure to recall PNRs that were previously purged from the system. These
are known as purged PNRs or past date records (PDR).
To recall a purged PNR (also known as past date record) these functionalities are available:
Interactive (on-line) PNR recall
RPP
Deferred (off-line) PNR recall (24-48 hours)
RPD
End of Free trial:

The Free trial of PNR Recall (Advanced offer) has ended. If access to the Advanced Offer
(Interactive PNR Recall) and (Deferred PNR recall - 24-48 hours) is required an order needs to be
submitted. Complimentary Offer (Deferred PNR recall - 24-48 hours) remains free of charge.
Complimentary Offer (Free of Charge) - Deferred mode only
Retrieval criteria
Flight/date
Auxiliary segment/date
PTA number
Record Locator
Offline request
Offline request
Offline request
Offline request
Advanced Offer (Chargeable) - Interactive and Deferred modes

Retrieval criteria
Flight/date
PTA number
Record Locator
Ticket number
Frequent Flyer number and Flight/date
Customer Profile locator and Flight/date
Insurance confirmation number
Airline Code and date
Office identification and validity Date
Frequent Flyer number
Customer Profile locator
Date-range
Interactive request
Interactive request
Interactive request
Interactive request
Interactive request
Interactive request
Interactive request
Interactive request
Offline request
Offline request
Offline request
Offline request
Offline request
Page 18 of 32
23.02.2010
PNR Recall, continued
HE PNR RECALL
What is a purged PNR:

A PNR is purged 4 days after the start date of its last segment, whether that segment was cancelled or
not. This means 4 days after departure for a flight, tour or cruise segment, 4 days after check-in for a
hotel segment, and 4 days after the pick-up date for a car segment.
The purge occurs during a nightly file maintenance (NFM) process which runs from midnight onwards.
If the process fails, the PNRs that were not purged are locked and updates to these PNRs are
inhibited. The locked PNRs will be purged during the next NFM.
The old past date record functionality:
The old past date record functionality is the only on that can only be used for PNRs purged before
April 2004. This command can also be used for PNRs purged until and including 31 January 2005.
See Past date records for more information.
Security:
An office profile indicator (PDR) controls which products are made available for each office. In addition
a parameter for sign in (PDR - rights and duties) control which individual agents are allowed to request
purged PNRs.
Advanced Offer
Complimentary offer
No access
A Local Security indicator (PDR) allows an additional layer of security based on the agent sign. This
enables the office to have greater control over which agent is submitting requests within a given office.
If the sign indicator is set to Yes it means that the advanced request functionality is restricted. If the
setting is No (no restrictions) the agent has full access to the whole PNR Recall product, including the
Advanced Offer. No is the default setting.
Local Security Administrator can easily update the agent sign profile. Because of internal
synchronization process, an update will be taken into account with a delay of one day.
Page 19 of 32
23.02.2010
HE PNR RECALL
Interactive (on-line) PNR recall Advanced Offer:
HE RPP
are known as purged PNRs or past date records (PDR). Interactive PNR recall allows you to request a
past date PNR on-line and have the result returned within seconds.
End of Free trial:
As from 1 May 2006 this has become a chargeable product.
Note:
For PNRs that were purged before April 2004 - see Past Date Records.
These search parameters are available:

Search by flight and date (name and board point/off point optional)
Search by auxiliary service code, provider code and date of service (name and destination
optional) - HHL, HTL, ATX, CCR, SUR, CAR, CRU, TRN, TTO, TUR, MCO, XSB, SVC, MIS
Search by record locator (date optional) - RLC
Search by ticket number TKT
Search by insurance confirmation number (provider code and country code optional) - INS
Search by frequent flyer number, flight number and date (board point optional) - FFN
Search by customer profile record locator, flight number and date (board point optional) - CUS
Search by PTA number PTA
The resulting request list is displayed on the terminal of the requesting agent (T=terminal is default).
By specifying Q the result is displayed on queue 96. By specifying P the result is printed on the default
printer of the requesting terminal. Deferred (off-line) PNR recall allows more parameters than on-line
requests.
Examples of commands/options:
Request past date record from air segment..................RPP/SK123/02JUN04
- hotel segment, place on queue 96 ..............................RPP/HHLRD/2JUN04*Q
- car segment ................................................................RPP/CCRZI/2JUN04
- miscellaneous segment ..............................................RPP/MIS/2JUN04/OSL
- insurance record locator .............................................RPP/INS-AIGSE/123456
- profile record locator ...................................................RPP/CUS-ABC123/SK123/02JUN
- office ID .......................................................................RPP-CPHYY2123/SK123/02JUN
- Free text (name/queue category)...................RPP/AF140/14MAY/BPAR/OAMS-FOX(OLE/C33)
Display the office request list.........................................RLD
- part of the office request list........................................RLD/16MAR-18MAR/50-60
- on-line requests only ...................................................RLD/R
- PDR or PDR list from request list................................RLDT3
Retrieve a PDR from a PDR list ....................................PLD4
- display a partial list of PDRs .......................................PLD/30-50
Return to PSR list..........................................................PLD0
Display a partial PDR (from displayed PDR) .................RPP/TST
- history part only ...........................................................RPP/RH
Place displayed PDR on queue.....................................RPPQ
Page 20 of 32
23.02.2010
HE PNR RECALL
Deferred (off-line) PNR recall Complimentary Offer:
HE RPD
are known as purged PNRs or past date records (PDR). Deferred PNR Recall allows you to request a
past date PNR off-line and have the result returned within 24-48 hours.
This part of the Deferred (off-line) PNR Recall. The Complimentary Offer will remain free of charge
after 1 May 2006.
Complimentary Offer (Free of Charge) - Deferred mode only
Retrieval criteria, by
Flight/date
PTA number
Record Locator
Note:
Off-line request
Off-line request
Off-line request
Off-line request
For PNRs that were purged before April 2004 - see Past Date Records
These search parameters are available:

Search by flight number and date (name and board/off point optional)
Search by auxiliary service code, provider code and date of service (name and destination
optional) - HHL, HTL, ATX, CCR, SUR, CAR, CRU, TRN, TTO, TUR, MCO, XSB, SVC, MIS
Search by record locator (date optional) - RLC
Search by PTA number
The resulting request list is displayed on the terminal of the requesting agent (T=terminal is default).
By specifying Q the result is displayed on queue 96. By specifying P the result is printed on the default
printer of the requesting terminal. Deferred (off-line) PNR recall allows more parameters than on-line
requests.
Page 21 of 32
23.02.2010
HE PNR RECALL
Examples of commands/options:
Request past date record from air segment..................RPD/SK/02JUN04-03JUN04
- hotel segment, place on queue 96 ..............................RPD/HHLRD/2JUN04*Q
- car segment ................................................................RPD/CCRZI/2JUN04
- miscellaneous segment ..............................................RPD/MIS/2JUN04/OSL
- insurance record locator .............................................RPD/INS-AIGSE/123456
- profile record locator ...................................................RPD/CUS-ABC123
Add free text (name/queue category)........ RPD/AF2140/14MAY04/BPAR/OAMS-FOX(OLE/C33)
Display the office request list.........................................RLD
- part of the office request list........................................RLD/16MAR-18MAR/50-60
- processed deferred requests only...............................RLD/D/S
- partial list .....................................................................PLD/30-50
- PDR or PDR list from request list................................RLDT3
Retrieve a PDR from a PDR list ....................................PLD4
Return to PSR list..........................................................PLD0
Display a partial PDR (from displayed PDR) .................RPP/TST
Place displayed PDR on queue.....................................RPPQ
Cancel a pending request from the request list.............RLX/5
Page 22 of 32
23.02.2010
HE PNR RECALL
Past date records (PDR):
HE REP
This command is only valid for PNRs purged up until 31 January 2005. It is the only command that can
be used to request PDR for a PNR which was purged before April 2004.
Amadeus provides a procedure to retrieve past date PNRs (or past date records - PDR) from the
system. A PNR is purged 4 days after the start date of its last segment, whether that segment was
cancelled or not.
Request past date record from air segment..................REP/SK123/2JUN02-FOX*ABC123
- hotel segment..............................................................REP/HHLRD/2JUN02-FOX*ABC123
- car segment ................................................................REP/CCRZI/2JUN02-FOX
- miscellaneous segment ..............................................REP/MIS/2JUN02/OSL-FOX*ABC123
Add free text (name/queue category)....................... REP/SK123/2JUN02-FOX*ABC123(OLE/C33)
Display list of requested PDRs......................................REPD
Place PDR on queue from list .......................................REPQP3
Display PDR from similar names list .............................REPDP*ABC123
Place PDR on queue from similar name list..................REPDQ*ABC123
Print PDR from similar name list ...................................WRA/REPDP*AGT6RY
Note:
The record locator is optional in the command.
Note:
Free text is useful when PDR is received on queue, as there is not automatic sorting to
personal categories. See Sign sortation (Queues chapter) for more information.
Note:
PNRs are normally purged 3 days after the last itinerary segment is in the past (marked
FLWN). In some cases this process fails, and it is still possible to retrieve the PNR. It is,
however, not possible to make any updates. In these cases you will get error response:
RESTRICTED ENTRY PNR RETRIEVED IN READ MODE
Page 23 of 32
23.02.2010
PNR Change
HE PNR
PNR change - general description:

It is possible to change the data in certain PNR elements. In order to do this, you specify the element
number of the element to be changed, followed by a slash, and the new data to be inserted. In some
cases, you will be resricted in what you can change - for example, you might only be allowed to
change element data before end of transaction, or you may only be allowed to change certain parts of
the data. Providers may also restrict some changes in segments booked for their services.
PNR change - simultaneous changes to PNR - print or ignore:

If you receive the above response at End of Transaction, it means that either someone else has
updated the PNR and finished it before you, or that the PNR has been updated by the system (e.g. a
confirmation) while you have been working on it. You will have to ignore your changes and redisplay
the PNR. To avoid this situation you should never continue to work on a PNR in which you just sent a
request (after ER). Responses to your requests are often returned within seconds.
When you receive a SIMULTANEOUS CHANGES message do as follows:
Print the changed version of your PNR .........................WRA/RT
Ignore and retrieve the record .......................................IR
Note:
The WRA/RT-entry will print the entire PNR (1 or more pages).

The <print> key only prints an image of the screen.
PNR change - rearrange elements:
HE RS
Elements within the same category (e.g. RM-elements) can be sorted in whichever order you would
like by rearranging them. Order of segments may be rearranged if the system is not able to sort them
in the correct order automatically. See HERS for more details.
Move line 8 behind line 5...............................................RS5,8
- lines 6 and 10-12 behind line 4 ...................................RS4,6,10-12
Add new element behind existing..................................RS6,FPCASH/P2
Note:
Car, hotel and MIS-segments are normally placed after air segments for the same date and
same city code, which sometimes is illogical. These segments may be placed in required
order by using RS.
Hotel segments may be rearranged plus/minus one day out of sequence, in case of extremely
late arrivals (in-date is the date before flight arrival).
PNR change - married segments:

Some combinations of segments (married segments) may not be priced, ticketed or cancelled
separately. This is indicated by -MSC- in first line of PNR.
To see which segments are married, itinerary .............RTIM
- air segments only ........................................................RTAM
Page 24 of 32
23.02.2010
PNR Change, continued
HE PNR
PNR change - automatic rebook:
HE SB
The entry cancels existing segments and resells the segments using the new details. The original
PNR data is replaced only if an exact confirmed sale is received.
Change booking class to M, all segments.....................SBM
- segment 2 only............................................................SBM2
- flight number on segment 3, new date........................SBBA767*10DEC3
Change travel date segment 2 ......................................SB12JUN2
Combination ..................................................................SBM1/12JUN3-4
Segment 4 to line 5 in availability, Y-class ....................SB4*Y5
PNR change - cancellations and general modifications:

Cancel element number 4 .............................................XE4
- elements 5 and 7 through 11 ......................................XE5,7-11
- entire itinerary..............................................................XI
HE XE
Note:
Always use XE and line number for hotel segments. See Cancel hotel segment (Hotel
chapter).
Note:
XI cancels all non-mandatory elements, except RM*-elements and TK-elements are changed
into TKOK.
Delete segment .............................................................DL4

- segments 5 and 7 through 11 .....................................DL5,7-11
HE DL
The DL-entry will move segment to history but will not generate any cancellation message. You can
use delete for segments containing status codes UN, NO, UC, HX in addition to HN- and HLsegments for non-Amadeus airlines.
Name update last and first name ..................................NU1/1FOX/ED MR
- first name only.............................................................NU1/ED MR
- several names.............................................................NU1-3/5/4FOX/ED/SUE/KEN/DAN
Name change (passenger)............................................1/1FOX/SUE MRS
- first name only.............................................................1/SUE MRS
Change or add passenger code ....................................3/(ID12JUL78)
Remove passenger code (including INF)......................3/
Name change and keep passenger code .....................3/KEN(CHD)
Note:
Amadeus has established a name change controller table, where the airlines can reject all
illegal name changes. Either all name changes are restricted, or rules are set up to control
which changes are acceptable or not. This verification is only available for participants of the
name change controller product. Verify in GGPCALNCC if airline is using the table or not,
before changing names. If not, always check with airline if name change is allowed. If name
change is performed on a segment where the airline does not allow this, the airline will return
US, UU or UC with an SSR-element explaining the reason. It is the travel agents
responsibility to verify name change rules.
Additionally there are restrictions for name change in PNRs with *SSR FQTV elements and
when Electronic Ticket has been issued.
A name change will cancel elements that are passenger associated.
Page 25 of 32
23.02.2010
HE PNR
PNR change - change advice code to correct status code, and/or delete inactive
segments:
Change advice codes and End of Transaction .............ETK
- and retrieve PNR.........................................................ERK
Change manually one element:
- confirmation ................................................................KK
- confirmation from wait-list ...........................................KL
- schedule change confirmed segment .........................TK
- wait-listed segment .....................................................TL
- requested segment .....................................................TN
- sold out, have wait-listed.............................................US
- sold out, have wait-listed.............................................UU
- no action taken (see explanation in SSR) ...................NO
- sold out, unable to wait-list..........................................UC
- flight cancelled ............................................................UN
- class/service does not operate ...................................UN
3/HK
3/HK
3/HK
3/HL
3/HN
3/HL
3/HL
DL3
DL3
DL3
DL3
Note:
Airlines reserve the right to return a US (wait-list) within 12 hours after bookings made in
Standard Access. Use the best access type possible to avoid US. Amadeus Access and
Direct Access bookings are guaranteed immediately.
Note:
When an airline returns advice code NO, the message should be accompanied by an SSRelement explaining why. Re-request the seats according to the instructions given via the SSRelement.
Note:
See GGCODE for complete list of status/action/advice codes.
PNR change - other status codes and segment updates:

Temporary status code (enables you to display airline record
locator - RL-input) once changed to HK ......................NK
Re-request segment still showing HN...........................3/IN
Change or add passenger association..........................5/P2,3
Change remarks line 5 ..................................................5/NEW REMARK/P1
- address line 8..............................................................8/NEW NAME,ADR,CITY
- OSI-text line 6 .............................................................6/LH NEW TEXT
Add passenger association ...........................................4/P2
- to several elements .....................................................4-6/P2
Remove passenger association ....................................4/P
- alternative queue and change to TKOK.....................4/OK/Q
Change TK-type (keep date) ........................................4/TL
Add segment association ..............................................4/S2
Remove segment association .......................................4/S
Reconfirm segment .......................................................3/RR
Note:
HE TK
HE SS
It is not possible to change TK to OK without removing alternate queue placement, if entered

originally.
Page 26 of 32
23.02.2010
HE PNR
PNR change - copy PNR:
HE RRN
From a retrieved PNR you can copy segments and elements into a new PNR Hotel segments booked
in Complete Access Plus cannot be copied. Options elements must be passenger selected in
individual PNRs to be included.
Overview of which elements that are copied depending on copy command:
Command:
PNR element:
Group name element
Name element
Air segments
Car segments (CCR)
Hotel segments (HHL), except CA+
Auxiliary segments (ATX,MIS,CAR,HTL,TUR)
AP-elements
TK-elements
Fare elements (FE,FM,FO,FP,FS,FT,FV,FZ)
Fare elements (FD)
SSR-elements (except SEAT and GRPS)
OSI-elements
Option elements (OP)
Remarks elements (RC,RM,RM*,RQ)
Billing and mailing address (AB,AM)
Itinerary remarks (RIR,RIM)
Accounting elements
RRN
RRA
RRI
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
RRP
x
x
x
x
x
x
x
x
x
x
Copy all segments, same number of passengers .........RRN

- 7 days later..................................................................RRN/DP7
- 3 days earlier...............................................................RRN/DM3
- different number of passengers ..................................RRN/4
- and 7 days later...........................................................RRN/4/DP7
- change date specific segment ....................................RRN/S2D15JUN
By using RRA instead of RRN the PNRs will be associated to each other via AXR.
Copy and create AXR, different number pax................RRA/4
Note:
When using RRA, you have to enter ER before booking additional segments.
Copy itinerary, change date...........................................RRI/S2D15JUN

Copy passenger data, specific passenger ....................RRP/P3-4
Page 27 of 32
23.02.2010
HE PNR
PNR change - change agent sign association (personal categories)

Change agent sign association .....................................RFXX/-1234XX
Note:
See Sign sortation (Queues chapter) for more information.
PNR change - responsibility change:
HE RP
Responsibility change to different office........................RP/LONYH3678

Responsibility change to one PNR of several
in same AXR .................................................................RPS/OSLYZ2345
Change queuing office to another office .......................RFSUE/BOOYX2248
- back to your own office ...............................................RFSUE/Q
Change queuing and responsible office ........................RP/LONYH3678/Q
- responsible, queuing, TK-elements............................RP/LONYH3677/QTK
- responsible office + TK/OP/RCF/RX/OPQ ..............RP/LONYH3678/ALL
HE RF
Note:
Remember to change queuing office when changing responsibility. If the PNR contains an
ES-element, and the responsibility is changed back to the originating office, remove the ES
before the RP-change
Note:
It is not necessary to change responsibility to give e.g. an airline office access to the PNR, as
an ES-element is sufficient. See Security element for more information.
Note:
Reconfirmation (RR) is required by many airlines; check AIS-pages. The passenger often
needs to reconfirm flights en route in order to keep the reservations.
Note:
If queuing office field contains a non-Amadeus office (airline address), change queuing office
to your own office ID before making any modifications to the PNR.
Page 28 of 32
23.02.2010
Print PNR
HE WRA
Print PNR:
HE WRA
Print the entire retrieved PNR .......................................WRA/RT

Retrieve PNR and print .................................................WRA/RTACKP13
Print the entire PNR-history...........................................WRA/RH
- the entire past date record (from Q96)........................WRA/QU
Note:
The easiest way to print an entire PNR with the entire PNR-history is to place the PNR on a
queue for print purposes only (e.g. QE30), and then print the queue (QH30). The queue
should be empty before this procedure.
Non-Homogeneous PNR
HE PNR NON HOMO
Non-homogeneous PNR - general description:
HE PNR NON HOMO
When creating a new PNR it is possible to book different itinerary for each passenger. When finalising
the PNR with ET, the system will create separate PNRs for each separate itinerary. The PNRs will be
cross-referenced (AXR) to each other, and may be retrieved separately or merged together. A list of
cross-referenced PNRs may be retrieved.
Note:
NHP is only allowed when creating a new PNR. NHP is not allowed on existing PNR.
Retrieve non-homogeneous PNR:

Retrieve AXR from active PNR .....................................RTAXR
- AXR by passenger name ............................................RTAXR/FOX/E
- AXR by a record locator ..............................................RTAXR CD32E2
- name 3 from AXR display ...........................................RT3
Cancel non-homogeneous PNR:

Cancel all PNRs in AXR (repeat to confirm) .................ETX
- and redisplay AXR (repeat to confirm) ........................ERX
Page 29 of 32
23.02.2010
Split PNR
HE PNR SPLIT
Split PNR - general description:

If you want to modify a pnr that has already been stored, you will need to split it. As the word split
implies, you then create two separate pnrs, the original or parent pnr, and the associate pnr. You split
a pnr when you wish to rebook a separate itinerary for one or more passengers. In so doing, you
separate them from the original pnr, because all passengers in a pnr must have identical flight
itineraries.
The difference between a split PNR and a non-homogeneous PNR is that a non-homogeneous
condition is always temporary, and is automatically resolved by the system at end of transaction. Split
PNRs continue to be linked as long as they are active, in the same fashion as the non-homogeneous
PNRs.
Split PNR commands:

Split name 7 from PNR .................................................SP7
- several names.............................................................SP2,4-7
HE SP
End of transaction split PNR:
HE EF
End and file split PNR ...................................................EF

End of Transaction and split PNR .................................ET
or
ER
Retrieve commands (segments and/or names) split PNR:

Retrieve segments ........................................................RT
- individual names and numbers ...................................RTN
- names and segments..................................................RTW
Retrieve PNR with all names displayed.........................RTW-ABC123
- from flight number .......................................................RTW-LH400/28JAN-ABC TOUR
Cancel split PNR:
HE ETX
Cancel all PNRs in AXR

- step 1 ETX
- step 2 ERX
Page 30 of 32
23.02.2010
Groups
HE GROUP
Groups - general information and mandatory elements:

To handle bookings for large parties of between 10 and 99 passengers, a group PNR, has to be used.
The following elements are mandatory, in addition to minimum one booked segment:
NG
Name element
AP
Contact element
(see Contact element)
TK
Ticketing element
(see Ticketing element)
SSR GRPF
Group fare basis
Groups are handled according to each airlines specific instructions. Therefore always check
GGAIRyyGROUPS (replace yy with carrier code) for procedures.
Note:
Several airlines require agents to make all group arrangements via telephone. If no
procedures are available, please check with the airline directly.
Group name element:

Group name (from 1 up to 99 passengers)...................NG25AMOR TOURS
Note:
Please avoid using slashes in the group name.
Segment booking - groups:

Some airlines require booking code SG .......................SS20M1/SG
Long sell ........................................................................SSAF042C15DECMIACDG SG20
Some airlines permit wait-list code PG .........................SS20M1/PG
Long sell ........................................................................SSSK400C20DECCPHSTO PG20
SG will generate HN status code, which will change to KK once all seats are confirmed. PG will
generate HL status code and KL will be returned for the number of seats that can be confirmed. The
remainder stays with HL until KL is returned.
Group fare basis element:
Group fare basis............................................................SR
- passenger and segment associated ...........................SR
Group fare basis............................................................SR
Complete party indicator if several PNRs......................SR
Reference to other PNRs ..............................................SR
GRPF-GV10
GRPF-GV10/S5-6/P1-4
GRPF-GV10
GRPS YY TCP40
GRPS-SPECIFY REF NBR
Group seating:
Best group seating, all non-smoking .............................STG
- all smoking ..................................................................STG/S
- certain segments.........................................................STG/S/S4-6
- 25 non-smoking, 10 smoking......................................STG/25N10S/S4-6
Request specific seats (total party) ...............................STG/R/23A-25C/S2
- multiple ranges (less than total party) .........................STG/R20/27ABCDE/34A-35K/S4
- ranges and individual seats.........................................STG/R14/28A-28F/31ABD/32A-C
Note:
PNRs containing group seating cannot be split, group seats must be cancelled first.
Page 31 of 32
23.02.2010
Groups, continued
HE GROUP
Retrieve commands (segments and/or names) - groups:

Retrieve segments ........................................................RT
- individual names and numbers ...................................RTN
- names and segments..................................................RTW
Retrieve PNR with all names displayed.........................RTW-ABC123
- from flight number .......................................................RTW-LH400/28JAN-ABC TOUR
Cancellations, modifications, split and copy PNR - groups:

Change group name (prior to first ET) ..........................0/NEW GROUP NAME
Cancel individual names, keep seats ............................2/4-6G
- names and seats.........................................................XE2-4
- 5 unassigned seats .....................................................XE0.5
Split seats without names..............................................SP0.10
- seats with and without names .....................................SP0.7,1,3,6
- 7 unassigned and 3 assigned seats, 6 from
HK-segment 4, and 4 from HL-segment 5...................SP0.7,1,3,6,4.6,5.4
Copy PNR, 10 seats, and associate, 0 names..............RRA/10
- same number of seats, two names added..................RRA/P2,P4
Note:
When cancelling individual names, it is mandatory to ER the PNR before you are allowed to
add new individual names.
No-name items - groups:

For a non-homogeneous group PNR you must enter no-name items for each different part of the
group and afterwards associate the relevant segments to these no-name items.
Enter no-name item, 8 passengers ...............................NP8
- several no-name items................................................NP12,8,3
Remove all no-name items ...........................................NP0
Add 10 no-names ..........................................................INP10
Note:
Adding passengers is restricted by some airlines. All airlines in the PNR must permit the
increase functionality.
Reporting of individual names - groups:

At End of Transaction the individual names are sent to the Amadeus System User airlines (see
GGPCA). For other airlines the name list is automatically sent 30 days prior to departure. Check each
airlines procedures for group bookings, as the rules may vary.
To generate the name list earlier ..................................NT
Send name list to specific airlines .................................NTLH,AA
Page 32 of 32
23.02.2010

6 PNR Chapter 2010-02-23 Master

Загружено:

Сведения о документе

Оригинальное название

Авторское право

Доступные форматы

Поделиться этим документом

Поделиться или встроить документ

Параметры публикации

Этот документ был вам полезен?

Это неприемлемый материал?

Авторское право:

Доступные форматы

6 PNR Chapter 2010-02-23 Master

Загружено:

Авторское право:

Доступные форматы

AMADEUS TRANSACTION GUIDE

Chapter 6 Amadeus PNR

Optional Elements .............................................................................................................. 6

Memo PNR (RU) ................................................................................................................... 9

PNR retrieval - optional extended sold air segment display ............................................. 13

(ETK, ERK) ...................................................................................................................... 26

Split PNR ........................................................................................................................... 30

Changes made in this version (23February2010) compared to last version

Replaced LM command with LP command (pages 14-15).

Chapter 6 Amadeus PNR

PNR - Mandatory Elements

Overview of mandatory PNR elements:

Several passengers with same last name.....................NM2FOX/ED MR/SUE MRS

Copyright Amadeus Scandinavia

Chapter 6 Amadeus PNR

PNR - Mandatory Elements, continued

AP-lines have free format text. The following format is recommended:

Time may only be entered in TKTL and TKXL.

Copyright Amadeus Scandinavia

Chapter 6 Amadeus PNR

PNR - Optional Elements

Address mailing AM-element:

A mailing address indicates where a passenger's travel documents are to be sent..

Options available for structured mail address element:

Structured format is mandatory in customer profiles.

Address billing AB-element:

Options available for structured mail address element:

Structured format is mandatory in customer profiles.

Received from RF-element:

Received from ...............................................................RFMRSFOX

Copyright Amadeus Scandinavia

Chapter 6 Amadeus PNR

PNR - Optional Elements, continued

Segment related remarks are deleted automatically if the segment is cancelled.

Remarks to be added to the itinerary ............................RIRBON VOYAGE

Copyright Amadeus Scandinavia

Chapter 6 Amadeus PNR

PNR - Optional Elements, continued

Accounting element AI-element:

Account number (maximum 10 characters)

Copyright Amadeus Scandinavia

Chapter 6 Amadeus PNR

- with customized keyword

The accounting information (option -**) is not printed on the itinerary.

The following changes of status code are possible:

Copyright Amadeus Scandinavia

Chapter 6 Amadeus PNR

Ignore all updates to PNR:

IR is not permitted when creating a new PNR.

Copyright Amadeus Scandinavia

Chapter 6 Amadeus PNR

PNR retrieval - general description:

PNR retrieval - basic command and various examples:

Copyright Amadeus Scandinavia

Chapter 6 Amadeus PNR

PNR Retrieval, continued

PNR retrieval - tags in PNR header line:

contains one or more TSTs

contains automated PTA information (valid for only a few airlines)

contains non-homogeneous segments (under creation only)

contains cross reference to linked PNRs (non-homogeneous or split)

contains airlines record locators

contains married segments