2011CITYWIDEEMPLOYEESURVEYDEPARTMENTOF POLICE

Communication:bothcitywideanddepartment

Citywide
1
2
3
4
5
6
7
8
9

OverallJobSatisfaction

12
13
14
15
16
17
18
19
20

Police

267

82%

13

72%

29

94%

MD/SD

57

18%

28%

6%

MA/SA

229

74%

10

67%

25

83%

MD/SD

81

26%

33%

17%

MA/SA

289

89%

13

76%

31

97%

MD/SD

37

11%

24%

3%

Itrusttheinformationthattheseniorleadership
providesemployees.

MA/SA

249

78%

10

56%

21

70%

MD/SD

69

22%

44%

30%

Itrusttheinformationthatmydepartment
administratorprovidesemployees.

MA/SA

266

82%

13

72%

25

81%

MD/SD

58

18%

28%

19%

MA/SA

238

74%

13

72%

18

60%

IbelievethatimportantinformationabouttheCityis
providedtomeinatimelymanner.
IhaveaclearviewofwheretheCityisgoingandhow
weplantogetthere.
IhaveaccesstotheinformationIneedtodomyjob.

Mydepartmentadministratorfacilitatesand
encouragesopen,honest,andconstructive
communication.
Ibelievethatcommunicationbetweendepartmentsis
effective.
Inmydepartment,myideasareheardandgiven
appropriateconsideration.
Ihaveaclearunderstandingofmyjobresponsibilities
andexpectations.

Ihaveaclearunderstandingofhowmyjobfitsinwith
10
themissionoftheCity.

11

NoDept

MA/SA

MD/SD

82

26%

28%

12

40%

MA/SA

165

54%

41%

14

50%

MD/SD

139

46%

10

59%

14

50%

MA/SA

214

69%

50%

17

61%

MD/SD

96

31%

50%

11

39%

MA/SA

302

94%

16

89%

28

93%

MD/SD

19

6%

11%

7%

MA/SA

290

92%

16

89%

27

90%

MD/SD

26

8%

11%

10%

MA/SA

280

87%

15

83%

25

81%

MD/SD

43

13%

17%

19%

MA/SA

248

78%

14

78%

27

87%

MD/SD

72

23%

22%

13%

MA/SA

308

97%

18 100%

30

97%

MD/SD

11

3%

0%

3%

MA/SA

286

92%

13

81%

29

97%

MD/SD

24

8%

19%

3%

MA/SA

263

85%

13

76%

27

93%

MD/SD

46

15%

24%

7%

MA/SA

275

87%

11

69%

29

97%

MD/SD

42

13%

31%

3%

MA/SA

249

80%

11

69%

24

86%

MD/SD

64

20%

31%

14%

MA/SA

235

82%

11

79%

22

85%

MD/SD

53

18%

21%

15%

MA/SA

291

92%

17

94%

25

89%

Ihavetheresourcesandequipmenttodomyjob.
OurorganizationprovidesmethetrainingIneedin
ordertodomyjob.
Iknowwhomymostimportantcustomersare.
Ifeelresponsibleforachievingtheorganization's
missionandgoals.
Iamempoweredtomakedecisionstosolveproblems
formycustomer.
Myjobgivesmetheopportunitytousemyown
judgmentandinitiative.
Mydepartmentusesmytimeandtalentswell.

Myworkloadisappropriate.

Ihaveasafeworkplace.
Whenthingsgowellinthejob,mycontributionis
recognized.

MD/SD

24

8%

6%

11%

MA/SA

226

73%

53%

18

64%

MD/SD

84

27%

47%

10

36%

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2011CITYWIDEEMPLOYEESURVEYDEPARTMENTOF POLICE
21
22
23
24
25

CitywideCulture

26
27
28
29
30
31

Ihaveaclearunderstandingoftheseniorleadership
visionfortheCity.

MA/SA

219

74%

10

67%

20

71%

MD/SD

75

26%

33%

29%

MA/SA

245

86%

13

87%

22

79%

MD/SD

41

14%

13%

21%

MA/SA

222

76%

10

71%

20

74%

MD/SD

70

24%

29%

26%

IbelievetheCityismovingintherightdirection.

TheCityhasaphilosophyofemployeeinvolvement.
MA/SA

263

86%

15

88%

22

76%

MD/SD

44

14%

12%

24%
45%

TheCitytreatsemployeeswithrespect.
TheCityappliespoliciesandproceduresfairlytoall
employees.

MA/SA

199

70%

57%

13

MD/SD

87

30%

43%

16

55%

MA/SA

244

83%

14

93%

15

56%

TheCityhashighstandardsandethics.
TheCitydoesagoodjobofinvolvingemployeesin
decisionsthataffectthem.

MD/SD

49

17%

7%

12

44%

MA/SA

173

59%

53%

11

41%

MD/SD

121

41%

47%

16

59%

MA/SA

201

71%

57%

12

48%

DecisionsintheCityaremadeinatimelymanner.
Itissafetoaskquestionsafterdecisionshavebeen
made.

MD/SD

82

29%

43%

13

52%

MA/SA

200

69%

60%

17

59%

MD/SD

89

31%

40%

12

41%

MA/SA

280

92%

15

88%

24

86%

MD/SD

23

8%

12%

14%

MA/SA

268

88%

13

76%

23

79%

MD/SD

38

12%

24%

21%

MA/SA

228

76%

12

71%

21

72%

MD/SD

73

24%

29%

28%

MA/SA

220

75%

10

63%

22

79%

MD/SD

75

25%

38%

21%

MA/SA

277

94%

13

87%

22

92%

MD/SD

17

6%

13%

8%

CustomerserviceisahighpriorityintheCity.
Employeesarewillingtogiveextratogetthejobdone
andtoberesponsive.

32 Thereisgenerallygoodinterdepartmentalteamwork.
33 IamtreatedasacustomerbyotherCitydepartments.
34

IwouldrecommendworkingfortheCitytoafriend.

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2011CITYWIDEEMPLOYEESURVEYDEPARTMENTOF POLICE
35
36
37

Ihaveaclearunderstandingofthemissionandgoalsof
mydepartment.
TheCityusestaxpayers'dollarswiselyandcost
effectively.

MA/SA

265

88%

14

88%

24

92%

MD/SD

35

12%

13%

8%

MA/SA

211

75%

64%

18

69%

MD/SD

69

25%

36%

31%

MA/SA

236

80%

12

80%

19

73%

MD/SD

58

20%

20%

27%

MA/SA

10

71%

18

69%

Ihavetrustinmydepartmentadministrator.
Mydepartmentadministratorhasdoneathoroughjob

231

79%

andgoalsoftheorganization.

MD/SD

61

21%

29%

31%

Mydepartmentadministratorcommunicatesthe
importanceofcustomerservice.

MA/SA

266

89%

14

93%

20

80%

MD/SD

33

11%

7%

20%

MA/SA

230

78%

12

86%

20

77%

MD/SD

64

22%

14%

23%

MA/SA

253

84%

13

81%

20

74%

38 ofsupportingandcommunicatingthemission,values,
39

DepartmentCulture

40

Employeesreceivethesupporttheyneedfromour
departmentadministratortosuccessfullycarryout
theirjobresponsibilities.

Employeesinmydepartmentcooperateandworkasa
41
team.

42

Employeesarerecognizedforcollaboratingand
workingcooperativelytogether.

Ibelievethatthereisahighlevelofmutualtrustinmy
43
department.

44
45
46
47
48

49

16%

19%

26%

MA/SA

200

69%

10

63%

18

67%

MD/SD

89

31%

38%

33%

MA/SA

187

63%

56%

10

37%

MD/SD

108

37%

44%

17

63%

MA/SA

205

70%

11

69%

17

71%

MD/SD

88

30%

31%

29%

MA/SA

198

67%

12

80%

15

58%

MD/SD

96

33%

20%

11

42%

MA/SA

205

69%

12

75%

11

41%

MD/SD

90

31%

25%

16

59%

MA/SA

283

94%

13

81%

27

96%

MD/SD

17

6%

19%

4%

MA/SA

228

77%

14

88%

20

77%

Mydepartmentdoesagoodjobofplanning.
Mydepartmentdoesagoodjobatanticipatingissues
andproblems.
Employeesareheldpersonallyaccountableforthe
resultsoftheirwork.
Iknowhowtomeasurethequalityofmywork.
Mydepartmentencouragesemployeestoactively
improveworkprocesses.

Whenerrorsoccur,mydepartmentemphasizeslessons
49
learnedratherthanplacingblameonsomeone.

50

MD/SD

Mydirectsupervisor(thesupervisortowhomyou
report)isaneffectivemanager.

MD/SD

69

23%

13%

23%

MA/SA

193

67%

47%

13

50%

MD/SD

97

33%

53%

13

50%

MA/SA

216

73%

11

69%

23

82%

MD/SD

78

27%

31%

18%

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