iVend eCommerce

Integrated eCommerce solution

iVend eCommerce Go Online

iVend eCommerce is an eCommerce, mCommerce platform allowing organizations to offer their products on the web. It's seamless integration with back office ERP/Accounting Applications, enables shoppers to conduct their business on the web in the same way as they would do at a physical store. Doing so imparts customers a unified experience where they have access to all products, images, product comparisons, promotions, and schemes. iVend eCommerce is configured as a warehouse and offers to extend an organization's reach beyond the traditional sales channels to an effective sales channel over the Internet as an eCommerce portal. Usage of this application is not limited to Retail and can be extensively used by non-consumerbased industries like manufacturers for listing their products and services. iVend eCommerce offers competitive advantage to a business by extending the reach through the Internet and is a must have for the new age, everexpanding business.

Reasons to buy Integrated eCommerce

Additional Sales Channel extending beyond geographical boundaries Seamless Integration during entire customer experience lifecycle Initiate an online store NOW and set up a seamlessly integrated physical store LATER Easy inventory lookup, order management & shipping for multi-channel retailing

Create Markets for Niche Products

Flexible Delivery System for Manufacturers, Retailers and Non-Retailers

Parcel

In-store Pickup

Express Delivery

Home Delivery

Freight

Product Benefits

Additional Revenue Stream at an optimum investment Seamless integration with back office ERP / Accounting Application and physical retail chain Fast & accurate product discovery Intuitive and Engaging product display Relevant Promotion, Coupons, Giftcards and Loyalty Integration Integrated Shipping B2C Retailers can start B2B operations and vice versa

iVend eCommerce Integration with iVend Retail

iVend eCommerce Store Operations
Loyalty Card

Store 1
Loyalty Enterprise Server
Loyalty Store Server iVend POS

LAN

LAN
iVend POS

Internet

iVend Enterprise Server

Internet
iVend Store Server iVend Store Manager Station

iVend Analytics

LAN

Store 2

SAP Business One iVend APIs for 3rd party integrations

Loyalty Store Server

iVend POS

iVend Store Server

LAN
iVend Store Manager Station

n Number of stores

iVend eCommerce - Feature List

Payment and Checkout Accept Credit Cards in Real Time: Cards can be processed & verified in real-time, or you can delay processing until a later time C.O.D. (Cash on delivery) Purchase Order Request For Quote MicroPay Backup Gateways never miss an order due to problems with your gateway! Simply set up an alternate gateway (separate gateway account required) and the site will roll over to that if the primary gateway fails. Gift Cards Anonymous Checkout One Page Checkout MANUAL Gateway (just collects order & payment information for offline processing) Store can be set to authorize only, or auth -capture credit card mode. You can then capture payment at shipment if desired Void & Refund supported Safety & Security PCI compliance SAP Certified Supports SSL Encryption for secure ordering. Cart automatically switches into secure mode appropriately. Supports any brand SSL certificate. IP Address Tracking: For safety and auditing, IP addresses are logged AVS (Address Verification) reporting from gateways in all orders Require periodic admin password changes Password Salting + Hashing Store Admin can lock out any customer account for security/fraud reasons Search Engine Optimization (SEO) URL rewrite rules easily format your stores URLs the way you want them to look. EVERY product, category, and department page can have their own custom search engine meta tags (title, keywords, description, no script blocks, etc) Google Xml Site Maps Supported: a direct Google search engine submission method sanctioned by Google Google Analytics Site Metrics & E-Commerce Tracking Compatible Partial Refund and Add-Hoc Charges Supported Mark Transactions As Fraud Ban Fraud Users from Site Support for recurring orders/payments (auto-ship products) Customer can define multiple billing/shipping addresses and select during checkout Support for CV2 (credit card security code) entry and checking (fraud prevention) Address Verification codes reported to administrator with order Credit card numbers never displayed on site, but remembered for user in an encrypted state shown as ****1111 on site). Storage can be disabled by both store admin and customers if they choose. Disable storing of credit cards if desired (we recommend that you dont store credit cards on your siteit is almost never needed anymore) Set a minimum order total threshold for proceed to checkout (e.g. must purchase over $100)

All Password Change Operations Logged RegEx AppConfig control over strength of passwords required for store logins and admin logins Support for dynamic encryption key changes via admin site Encrypted database connection strings in web.config files Comprehensive 1 Year Aged Read Only Security Log built into admin site. Viewable only by admin Super User Any order can be marked as fraud for later forensics Give individual admin operations permissions to view full credit cards or not Allow Customers to individually select if they want their credit card information stored (overrides by store admin possible) Fully Dynamic - Page Titles - Site Map (optimized for search engines) - Search Engine Meta-Tags Yahoo! Xml Site Maps Supported: a direct Yahoo! search engine submission method sanctioned by Yahoo! Second tree-form dynamic site map (optimized for users)

iVend eCommerce - Feature List

Site Management & Customer Service Configure products, prices, taxes, shipping, etc all from the administration site Customer can view Order History Customer one click re-order any prior order Multiple billing/shipping addresses per customer Order options supported General Site Disclaimer Message (Agree Before Entering) supported Can set minimum order product quantities before allowing checkout Recent Products Page Best-Seller Products Page Phone Order Entry Module Friendly error handling Comprehensive administrative reports, including revenue trends & graphs, visitor trends & graphs, customer order percentages, affiliate revenue reports, tax reports, etc. You can also search for order by almost any customer record criteria to assist with customer support calls Recurring orders Mini-Cart Shopping cart can be told to clear in N days Support for the most common display formats: grid, table expanded, table condensed, simple form, right variant bars, and completely customize the product pages by altering the output code HTML Shipping Calculate Shipping By: - Order Weight - Order Total - Use Fixed Prices - Specify All Orders As Free Shipping - Fixed Percent of Order Total - Fixed Item Shipping Costs (e.g. Shipping Cost By Product) - Real Time Shipping Rates - Order Weight & Zone - Order Total & Zip Code Zone Multiple ship-to addresses per order (a customer on one order can ship some items to address A, and other items to address B) Mark Customer Levels/Profiles as free shipping (or tax exempt) Configurable local pickup option that can be restricted by geographic region Store News Items Supported Shopping cart can persist over visits Order notes can be entered by customer with special instructions Each cart item can also have notes entered by the customer Shopping cart can be renamed (e.g. Shopping Bag). Can require customer to agree to Terms and Conditions block (user defined) before proceeding with payment Hide products, categories departments (publish or unpublish capability) Integrated Product Search Advanced Product Search Page (by category, section, manufacturer, price range, SKU, etc) Remember me option for returning users. Order History Pages: Customers can get their prior order histories; check order status, etc. all online. Shopping Cart items can persist over time (even months if desired). Great for return customers, who later wanted to order a product, but forgot which one they wanted. Customer can view all of their prior orders. Administrators can edit customer profiles, delete customers, update their address books, billing information, etc. Administrator can edit/enter service notes visible by customer regarding order status, special notes, etc

Admin defined shipping methods (e.g. Ground, Next Day, 2nd Day, Priority, etc ) Real Time Shipping carriers can vary based on Domestic or International shipping address. Filter Real Time Shipping Rates You Want To Allow Add Shipping & Handling Extra Fee To Orders Shipping Methods Verified Against User Addresses During Checkout (this avoids the ground shipping to Hawaii situations!) Shipping Tracking #s e -mailed to Customers Support for Download Products Support for No Shipping Required Products (e.g. services) Allow Free shipping over $X for site Batch Shipping Order Printing/Tracking Integration with UPS WorldShip and FedEx Shipping Mgr. ShipWire Interface Supported

iVend eCommerce - Feature List

Sales, Marketing, Promotions & Coupons

Sales
Related Products (Alternate Products) Upsell products Call to Order (Phone Orders) Product Price can be hidden until product added to cart Product X requires Product Y Recently viewed products Customers who bought X also bought Y Customer levels (Customer Group) supported Special Pricing (Similar to one we have in SAP Business One)

Marketing & Promotions

Gift Card Support Email Physical Certificate Gift Registry Period and volume discounts E-Mail Product To A Friend Customers can review & rate products Profanity checking User Polls

Coupons
Product Specific Coupons (apply to only specified product) Coupon discounts by amount or percent Coupons can offer free shipping Coupons can have expiration date. Coupons can be marked as use once per customer, use once by only one customer, use N times, etc. Coupons requires minimum order amount before they are valid Optionally coupons can be attached to specific customer(s), product(s), category(s), manufacturer(s) etc.

Product Management Categories/Departments/Manufacturers Supported. Supports cross-matrix of products mapping. Paged browsing for categories and sections: Keeps page size small, and optimizes user experience. Featured Products Disable buy buttons for specific products Support for 3 images sizes: icon, medium, large Image watermarking Donation Products (e.g. Customer Enters Price) Restrict product quantities to preset values (e.g. 5, 10, 15, 20, 25, etc.) Enforce product minimum order Show inventory on hand status on product page to customer (optional) Business to Business (B2B)

Recurring products can have varying intervals (days, weeks, months, years) Downloadable products supported with automatic e-mail to customer with download instructions Support for simple products (e.g. a book) or products with variants Product Descriptions can include HTML formatting Support for Kits Limit orders to quantity on hand inventory, or allow customers to place orders for items out of stock. Category, Department, and Manufacturer names can be renamed (e.g. Baby Toys, Puzzles, Lego, whatever you need

iVend eCommerce has out -of-the-box B2B feature set with enhanced features such as:
Discreet pricing by customer group The ability to restrict visibility on product purchases Configuring Discounts Create Shipping tax and Coupon Rules Re-order of Common Items Ability to track shipments and view order history online Purchase orders and MicroPay ease up invoic ing process for Bulk buyers

iVend eCommerce - Feature List

Payment Gateways Supported 2checkout Authorize.net Bank Of America (via Cybersource) BBS Netaxept Chase Paymentech Salem and Orbital (Certified) Checkout By Amazon CyberSource eProcesssingNetwork eWay (Australia) eSELECT Plus (US, Moneris) eSELECT Plus (Canada, Moneris) Google Checkout HSBC iDeposit Innovative Merchant Services (QuickBooks QBMS) ITransact JetPay Moneris eSELECT Plus (US) Moneris eSELECT Plus (Canada) MyECheck NetBilling OGONE Gateway (tier 2) OGONE Gateway (tier 3) Paymentech Salem and Orbital Certified (Now Chase Paymentech) PayFuse PayJunction PayLeap Payment Express PayPal Payments: PayPal (Standard) PayPal Express Checkout PayPal PayFlowPro PayPal Website P ayments Pro Pinnacle Payments PlugNPay ProtX (U.K. Stores Only) QuickBooks Merchant Services (Innovative) QuickBooks Batch Mode, Non Real Time (Requires T-HUB Add-On from Atandra) Sage Pay Direct (formerly Protx) Sage Payment Systems SecureNetV4 SkipJack Skrill (Moneybookers) PSP Transaction Central Gateway Supported USA ePay (certified) Verisign Payflo PRO (Now PayPal Payflow PRO) WorldPay Business Integrates with your own merchant accoun t

50+ Payment Gateways for 70+ countries. Supported payment gateways:

Contact us:
USA - New York Rockefeller Center, 7th Floor, 1230 Avenue of the Americas, New York NY 10020 USA T: 1 212 745 1365 F: 1 212 618 6309 E: newyork@citixsys.com Mexico - Guadalajara InterContinental Plaza Del Sol, Avenida Moctezuma 3515, Esq. Lpez Mateos Sur, Edificio Astral Plaza, Guadalajara, T: 55 8421 9659 F: 52 33 3880 1200 E: mexico@citixsys.com Australia - Sydney Tower 2, Level 20, 201 Sussex Street, Sydney NSW 2000 AUSTRALIA T: 61 2 9006 1616 F: 61 2 9006 1515 E: sydney@citixsys.com USA - Chicago The Merc, West Loop, 22nd Floor 30 South Wacker Drive Chicago, IL 60606 USA T: 1 630 359 5956 F: 1 630 303 9706 E: chicago@citixsys.com UK - London Lakeside House, 1 Furzeground Way, Stockley Park, Uxbridge UB11 1BD UNITED KINGDOM T: 44 207 193 5607 F: 44 207 681 1016 E: london@citixsys.com Australia - Melbourne Level 27, 525 Collins Street, Rialto South Tower, Melbourne 3000 AUSTRALIA T: 61 3 9935 2916 F: 61 3 9935 2750 E: melbourne@citixsys.com USA - New Hampshire 264 South River Road, Suite 544, Bedford NH 03110 USA T: 1 347 768 8743 F: 1 646 349 3441 E: newhampshire@citixsys.com Canada - Toronto 2425 Matheson Blvd. 8th Floor, Mississauga ON L4W 5K4 CANADA T: 1 905 361 2886 F: 1 905 361 6401 E: toronto@citixsys.com Panama - Panama City World Trade Center, 53rd Street, Marbella, 1st Floor, Commercial Area, Panama City, P.O. Box 0832-0588 T: 1 630 359 5956 F: 1 630 303 9706 E: panama@citixsys.com South East Asia- Singapore 3 Temasek Avenue, Centennial Towers, Level 21, Singapore 039190 T: 65 6549 7417 F: 65 6549 7001 E: singapore@citixsys.com

India - New Delhi A-24/5, MCIE Mathura Road New Delhi 110044 India T: 91 11 4269 6666 F: 91 11 4269 6600 E: newdelhi@citixsys.com Australia - Perth Level 29, Forrest Centre, 221 St Georges Tce, Perth WA 6000 AUSTRALIA T: 61 8 9288 0662 F: 61 8 9481 3177 E: perth@citixsys.com

India - New Delhi Level 2, Elegance, Mathura Road, Jasola, New Delhi 110025 INDIA M: 91 9910990501 E: newdelhi@citixsys.com

www.citixsys.com www.ivend.com

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