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BMC Atrium Configuration Management Database (CMDB)

As the industrys leading ITIL-based CMDB, the BMC Atrium CMDB provides a single source of truth for your IT organization including IT operations, service support, and mainframe operations. It provides a complete, accurate, and up-to-date view of the people, processes, and technologies that make up your business and IT environment.
BMC pioneered the business service management (BSM) concept as a way to help better align IT Operations with business needsBMCs BSM leadership comes from several years of internal development and complementary acquisitions around its core platform of Remedy and Atrium and is further strengthened by its mainframe expertise. The IT Management Software Megavendors, Forrester Research Inc., August 2009

Business Challenge
Every business service whether its order processing, email, or payroll has a lifecycle. IT must define it, move it into production, ensure that it is running effectively, make changes as the business requires, and constantly assess services for compliance. If your IT organization is like most, manual processes, fragmented systems, and a lack of trusted information about IT assets and services create complexity, thus inhibiting success, increasing costs, and resulting in poor quality of service.

The BMC Solution

BMC Atrium is a service-enabling architecture that discovers, models, and manages business and IT services and processes. It is designed around ITIL best practices, and has been deployed by large enterprises worldwide. With BMC Atrium, you will know what you have with a single source of truth for your IT infrastructure; integrate and orchestrate data with workflow to improve IT efficiency; make better decisions with a comprehensive view of how IT impacts your business; and continuously align IT decisions and actions to business priorities. At the heart of BMC Atrium is the industry-leading BMC Atrium CMDB, which provides a complete, accurate, and up-to-date view of the people, processes, and technologies that make up your business and IT environment across IT operations, service support, and mainframe. It consolidates silos of data into an enterprise-wide view of IT that shows not only infrastructure components and their physical and logical relationships, but also the relationships of the infrastructure to business services. Through automation, it simplifies the capture and maintenance of the often complex and dynamic relationships that exist across your IT environment.

Enhancing the Efficiency of IT Processes

By providing an accurate, dynamic business-service view, the BMC Atrium CMDB significantly enhances the efficiency of your IT processes. For example: The service desk better prioritizes incidents and problems based on business requirements and priorities. Change management understands hidden dependencies that may increase the risk of change, and allows changes to be scheduled based on business requirements for such things as service availability. Configuration automation deploys complete business services, getting the right changes to the right devices at the right time, every time. Performance management isolates application problems and provides the detailed forensic information necessary to resolve problems quickly, before users are affected. Event and impact management takes incoming infrastructure events and correlates them to business services, allowing IT operations to understand the potential business impact of a system outage. Asset management understands the cost of IT assets (such as hardware and software) and how those assets support a particular business service, thus enabling IT to budget and structure asset spending based on business needs and charge those costs back to the business.

The BMC Difference

The BMC Atrium CMDB delivers a number of technical advantages that ensure success in environments that span both BMC and third-party IT applications and tools: Automated Discovery Providing Accurate, Upto-Date Data The BMC Atrium CMDB integrates seamlessly with BMC Atrium Discovery and Dependency Mapping to ensure that accurate resource and relationship information is available to your other applications and processes. The

industrys simplest, most comprehensive discovery tools allow you to capture IT configurations across data

Proven Value
Worldwide customers are already reaping the benefits of the BMC Atrium CMDB. For example:

center environments (including servers, networks, applications, and mainframes) and end-user environments (including desktops, laptops, and mobile devices), and then build application dependency maps that show how the IT infrastructure supports business services. Patented Rules-Based Reconciliation and Normalization Engine Ensuring Data Integrity

CARFAX realized a 400 percent reduction in manual processes over a two-year period.

The BMC Atrium CMDB reconciliation and normalization engine is based on business rules, thus allowing you to leverage existing data coming from third-party asset or discovery tools. To accelerate the population of clean data, it provides a set of predefined best-practice, precedent rules that can be easily customized using a configuration wizard. In addition, it includes a key policy enforcement engine that can be used for various purposes, such as the management of software titles and licenses, enforcement of best-practice modeling guidelines, and data cleansing. Federation Creating a CMDB that is Scalable and Maintainable Storing data into a single database is just not feasible. There are too many data types with varying granularity levels. Thats why the BMC Atrium CMDB provides out-of-the-box integrations with other BMC data repositories. It is fully CMDBf compliant and enables accurate and consistent aggregation of data across complex, multivendor IT management environments. Federation also provides the ability to take actions based on CMDB data by automatically launching management applications, such as configuration automation to remediate configuration drift or the service desk to create a ticket. Common Data Model Linking IT Elements to Business Services Unlike other solutions that can only store IT configuration data in their CMDBs, the BMC Atrium CMDB supports business service models, allowing you to map the infrastructure to the specific business services it supports. The BMC Atrium CMDB Common Data Model provides a flexible, complete graphical interface for extending its standards-based model to support advanced customer requirements. Service Catalog The Link between Business and IT The BMC Atrium CMDB provides the data foundation for both the business service catalog and the technical service catalog to provide a shared view of the services currently available to customers. The business service catalog contains details of all IT services delivered to the business and represents the business view. The technical service catalog contains details of all IT services delivered to the business, together with relationships to the supporting services and components necessary to support the provisioning of the service. Rules-Based Approach Creating and Maintaining Service Impact Relationships Service impact relationships are key to IT operations, helping improve uptime by enabling effective change impact analysis and for correlating events to a business service. The BMC Atrium CMDB automatically creates and maintains service impact relationships for dynamic business services. It uses rules based on best-practice guidelines, ensuring accuracy of service models along with reducing cost of ownership. This rules-based approach also ensures consistency of service models in multi-data-provider environments. Real-Time and Expected State Configurations Managing Dynamic Environments While many vendors only store real-time views of data, the BMC Atrium CMDB allows you to manage multiple configuration states, including real-time/near real-time views, expected state views, future states, and archived configurations. It also allows you to restrict updates to only configuration changes that have been approved. Configuration Audit (drift) capabilities ensure that unplanned changes are discovered and do not persist without your knowledge. Drift functionality discovers differences between a present-state physical environment and a baseline CMDB to detect changes, determines if those changes are implemented as designed, and triggers a notification workflow or a service desk incident.

Mary Kay reduced costs, reduced man-hours, and became more efficient in managing the IT infrastructure. Coldwater Creek achieved $1.8 million reduction in annual expense budget, which contributed nearly two cents to earnings per share.

BUSINESS RUNS ON I.T. I.T. RUNS ON BMC SOFTWARE.

Business thrives when IT runs smarter, faster, and stronger. Thats why the most demanding IT organizations in the world rely on BMC Software across both distributed and mainframe environments. Recognized as the leader in Business Service Management, BMC offers a comprehensive approach and unified platform that helps IT organizations cut cost, reduce risk and drive business profit. For the four fiscal quarters ended June 30, 2010, BMC revenue was approximately $1.92 billion.

Learn More
To learn more about the BMC Atrium CMDB, visit www.bmc.com/cmdb. To learn more about the BMC Atrium service-enabling architecture, visit www.bmc.com/atrium.

BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software, Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. ITIL is a registered trademark, and a registered community trademark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office, and is used here by BMC Software, Inc., under license from and with the permission of OGC. All other trademarks or registered trademarks are the property of their respective owners. 2009, 2010 BMC Software, Inc. All rights reserved. Origin date: 08/10

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