Support Filename: Date:

TP13 003 01-04-13

PRODUCTS AFFECTED / SERIAL NUMBERS AFFECTED: imageRUNNER ADVANCE 4051/4045/4035/4025 SUBJECT:

Introducing the Release of System Software Package v19.02.01

GENERAL: This Technical Publication is to inform the field on the release of System Software Package v19.02.01 for the imageRUNNER ADVANCE 4051/ 4045/ 4035/ 4025 copiers to fix errors, address field claims, and add new service modes.

An Executable file has been created which contains the following:

Description System Software Package MN-Cont Language DCON RCON MEAP Administration Software SSOHLogin MEAP Copy-AP Box-AP Send-AP Intro-AP Web-Browser RUI RPTL-AP S-LNG OCR TTS ASR Media WebDAV BCT HDD Key G3 Fax Board-AK1 Staple/ Booklet Finisher-G1 External 2/3 Hole Puncher-B2 Inner Finisher-D1 EXP_A1 imageRUNNER ADVANCE 4051/4045/4035/4025 v19.02.01 v19.02 v19.02 (JEFIGS)* v13.04 v7.01 v4.90 e-Support v2.6.0 v19.01 v3.02 v3.02 v15.02 v1.02 v10.01 v15.02 (JEFIGS)* v15.02 v11.05 v30.02 v4.01 (JEFIG)* v04.03 v03.02 v11.10 v1.35 v06.15 v3.11 (Key) v3.11 (CA) v02.06 FAX 1/FAX 2/FAX 3/4 v3.01 (Sorter) v2.02 (Saddle) v05.01 (Controller) DL Tool v7.01

Page 1 of 6

Support Filename: Date:

TP13 003 01-04-13

Description Service Support Tool Service Support Tool Manual

*

imageRUNNER ADVANCE 4051/4045/4035/4025 v4.72Ek e-Support v4.72Ek e-Support (Rev. 0)

For abbreviations, see the last page of the Technical Publication

Refer to the remainder of this Technical Publication for details about this new System Software Package v19.02.01 for the imageRUNNER ADVANCE 4051/ 4045/ 4035/ 4025 copier.
Note: Content Delivery System: (CDS) CDS is a service infrastructure where the system software is pushed to the imageRUNNER ADVANCE 4051/ 4045/ 4035/ 4025 by ways of the internet. Service Support Tool: To manually upgrade the System Software other than the use of CDS, the Assist Mode button and Single mode, are the only way to perform a full upgrade with the use of the Service Support Tool v4.63Eg or higher. USB Flash Drive: Flashing the System Software by use of a USB Flash Drive is supported.

Canon Latin America., Inc. is providing the latest Executable (.EXE) System Software files described in this technical publication for download only from the CLA Support website for each authorized imageRUNNER ADVANCE 4051/ 4045/ 4035/ 4025 Series distributor.
EXPORT RESTRICTIONS: This system software will not be exported from the United States except in strict accordance with the Export Administration Regulations of the U.S. Department of Commerce and other U.S. laws and regulations controlling exports from the United States.

Page 2 of 6

Support Filename: Date:

TP13 003 01-04-13

DETAILS: The following changes occur when upgrading the MN-CONT of the imageRUNNER ADVANCE 4051/ 4045/ 4035/ 4025 Series copiers from v18.01 to v19.02:
No. Description [Service Mode] The following service mode is added. Service Mode(Lv1): COPIER >OPTION >NETWORK >IPMTU Display/adj/set range: 1-10 1 1: 600byte 2: 700byte 3: 800byte 4: 900byte 5: 1000byte 6: 1100byte 7: 1200byte 8: 1300byte 9: 1400byte 10: 1500 byte (Default value) [Modification of a field claim] Modification of an error where the image is partially blank when printing a specific PDF file by using the direct print function. [Modification of a field claim] Modification of an error where it is not possible to print via USB when the PC returns from a sleep state in Windows 7/Vista (64bit) environment. [Modification of an error] Modification of an error where label printing cannot be performed properly from a custom application. [Modification of an error] Modification of an error when printing is suspended due to Tray Full in case of printing a PDL job, the operation from UI can be performed but causes the UI to freeze. [Measures for a field claim] Modification of an error where character positional displacement occurs upon printing of a specific PDF file taken into iWPPM with drag and drop. [Measures for a field claim] Modification of an error where unwanted data may be printed when a barcode printing kit is used. [Measures for a field claim] Modification of an error when the document setting is for 2-sided printing using one original and also for PDL printing, the display may remain to show Printing. [Modification of a field claim] Modification of an error where an error occurs when TIFF data is printed using FTP. [Modification of a field claim] Modification of an error where an SMB transmission is not possible in a Cluster Server environment.

8 9 10

Page 3 of 6

Support Filename: Date:

TP13 003 01-04-13

The following changes occur when upgrading the MN-CONT of the imageRUNNER ADVANCE 4051/ 4045/ 4035/ 4025 Series copiers from v17.02 to v18.01:
No. 1 Description [Measures for a field claim] Modification for an error where printing cannot be performed via IPPS.

The following changes occur when upgrading the LANG of the imageRUNNER ADVANCE 4051/ 4045/ 4035/ 4025 Series copiers from v18.01 to v19.02:
No. 1 Description The LANG has been upgraded due to the upgrade of the MN-CONT.

The following changes occur when upgrading the DCON of the imageRUNNER ADVANCE 4051/ 4045/ 4035/ 4025 Series copiers from v12.02 to v13.04:
No. Description [Service mode] To clarify the cause upon occurrence of a 0CAx jam, the following service mode has been added so that the 0CAx Jam display is changed to an error display. By enabling the following service mode, a SUB-LOG is automatically saved. Service Mode (Lv2): COPIER >OPTION >FNC-SW >JM-ERR-D 0: displayed as Jam 1: displayed as Error <Affected Jam Codes> 0CA0 -> E996-0CA0 0CAF -> E996-0CAF * The combination with MN-CONT (Ver.19.02 or later) and DCON (Ver.13.04 or later) is required. [Service Mode] Measure to prevent uneven density at about 45mm from the trailing edge due to shock when the trailing edge of paper passes through the registration roller. A Service Mode for adjusting the fixing arch control has been added so that a speed adjustment can be made. Service Mode (LV2): (At the time of full speed) >COPIER >Adjust >FIXING >FX-FL-SP +1 1% +2 2% +3 3% (At the time of low speed) >COPIER >Adjust >FIXING >FX-FL-LW -1 -1% -2 -2% -3 -3% [Modification of an error] Measure to prevent a [0107] jam: Sequence of Plain Paper 1 Mode has been changed.

Page 4 of 6

Support Filename: Date:

TP13 003 01-04-13

No.

Description [Modification of an error] There is a rare case where no toner is indicated when toner is supplied using the following service mode upon installation. As a measure, the toner supply sequence is modified. Service Mode (Lv1): >COPIER >FUNCTION >INSTALL >TONER-S

The following changes occur when upgrading the RCON of the imageRUNNER ADVANCE 4051/ 4045/ 4035/ 4025 Series copiers from v6.01 to v7.01:
No. Description [Service mode] To clarify the cause upon occurrence of a 0CAx jam, the following service mode has been added so that the 0CAx Jam display is changed to error display. By enabling the following service mode, a SUB-LOG is automatically saved. Service Mode (Lv2): COPIER >OPTION >FNC-SW >JM-ERR-D 0: displayed as Jam 1: displayed as Error <Affected Jam Codes> 0071 -> E996-0071 * The combination with MN-CONT (Ver.19.02 or later) and RCON (Ver.7.01 or later) is required.

The following changes occur when upgrading the MEAP of the imageRUNNER ADVANCE 4051/ 4045/ 4035/ 4025 Series copiers from v17.02 to v19.01:
No. 1 Description [Measures for a field claim] Modification of an error where the color properties of a print document stored in the user box cannot be obtained from a MEAP application.

The following changes occur when upgrading the S-LNG of the imageRUNNER ADVANCE 4051/ 4045/ 4035/ 4025 Series copiers from v10.07 to v11.05:
No. 1 Description The S-LNG has been upgraded due to the upgrade of the MN-CONT.

The following changes occur when upgrading the SORTER of the Inner Finisher-D1 from v6.01 to v7.01:
No. 1 Description A modification has been performed to improve the factory process.

Page 5 of 6

Support Filename: Date:

TP13 003 01-04-13

POINTS TO NOTE:
No. 1 Description The version Service Support Tool that is recommended for upgrading is v4.72Ek or higher. For Windows 7 Regarding file Transmissions, exceptions for File and Printer Sharing (with SMB), FTP Server (with FTP) need to be enabled in Windows firewall. -Enabling Windows Firewall exception registration How to set a. Open 'Start' -> 'Control Panel'. b. Open 'System and Security'. c. Open 'Allow a program through Windows Firewall'. d. Press 'Change settings'. e. Check the checkbox of 'File and Printer Sharing' for SMB transmission, and 'FTP Server' item for FTP transmission. Click 'OK' to exit the screen. There are three types of checkboxes; Domain, Home/Work (Private), and Public. Select the appropriate ones according to the use environment. Note when overwriting MEAPCONT: MEAP Cont contains SSOH Login jar. When MEAP Cont is downloaded from the SST, these uninstalled applications may be reinstalled. Uninstall of the applications should be performed if necessary. There is no fear of a computer virus that exploits the vulnerability of Microsoft Windows because the imageRUNNER ADVANCE 4000 Series uses an OS different from Windows. The encryption module is included in this system software. This encryption module has an export restriction, and is forbidden to export to the following countries: Iran, North Korea, Cuba, Sudan, Syria, and Libya

FIRMWARE: Canon Latin America. uses the following abbreviations when listing languages that are supported by a specific version of the System Software:
Letter J E F I G S C/T K Language Japanese English French Italian German Spanish Chinese Korean

Page 6 of 6