server, where the ports are located, and how to access them.

Select the problem statement that characterizes the customer's problem. Mark for Review (1) Points Customer needs to know which port to access to properly set up the system, as w ell as the system default account and password (*) Customer needs to know the default account and password for the serial port Customer needs the correct port to access system Customer is asking for on-site help to set up the system Correct 2. For standard warranty coverage, it is Sun Service's policy to dispatch field service to replace a CRU. True False (*) Incorrect. Refer to the X64 Server Sys tem Overview training for more information. 3. A customer calls into the call ce nter with an issue. He wants to install a 16-Gbyte compact flash card (PN X4680A ) on a Sun Blade X6270 server blade and wants to know where the compact flash ca rd socket is located on this server blade. What types of documents provide infor mation to resolve the customer's problem (select 2)? (Choose all correct answers ) Programming manual Mark for Review (1) Points Mark for Review (1) Points Product notes Administration manual Service manual (*) Installation manual (*) I ncorrect. Refer to the X64 Server System Overview training for more information. 4. A customer call into the call center with a memory upgrade question. The cus tomer wants to upgrade the memory on his Sun Fire X4140 rack mount server and ne eds to know what 4-Gbyte memory to order. What is the maximum DIMM density suppo rted by this server? 4-Gbyte 1-GByte 2-Gbyte 8-GByte (*) Correct 5. A customer c alls into the call center with a question. The customer wants to prepare a rack for the installation of a Sun Fire X4250 rack mount server, but has misplaced th e documentation. The customer s immediate needs are the dimensions, weight, and po wer requirements of this unit. Per your resources, what is the rack unit capacit y of this server? Drag and drop your response. Intel-based 1U rack server AMD-ba sed 2U rack server Intel-based 2U rack server (*) Intel-based 4U rack server Inc orrect. Refer to the X64 Server System Overview training for more information. M ark for Review (1) Points Mark for Review (1) Points Mark for Review (1) Points 6. A customer calls into the call center with a question. The customer wants to prepare a rack for the installation of a Sun Fire X4250 rack mount server, but h as misplaced the documentation. The customer s immediate needs are the dimensions, weight, and power requirements of t his unit. Per your resources, what is the rack unit capacity of this server? Dra g and drop your response. According to your resources, what is the weight of thi s server? Drag and drop your response. 36.3 lb/16.5 kg 66.1 lb/30 kg 56.3 lb./25 .6 kg (*) 46.6 lb/21.1 kg Correct 7. A customer call into the call center with a memory upgrade question. The customer wants to upgrade the memory on his Sun Fi re X4140 rack mount server and needs to know what 4-Gbyte memory to order. What type of DIMMs does this server support? DDR3 DDR1 DDR2 (*) FBDIMM Incorrect. Ref er to the X64 Server System Overview training for more information. 8. Which rac k mount server supports a service processor on an optional daughter card? Sun Fi re X2270 (*) Sun Fire X2250 Sun Fire X4450 Sun Fire X4240 Sun Blade X6275 Incorr ect. Refer to the X64 Server System Overview Mark for Review (1) Points Mark for Review (1) Points training for more information. 9. The operating system supported by the X4540 se rver includes all the following, except? Solaris 10 5/08 update 5 for SPARC (*) Windows 2003 Server R2 SP2 SuSe SLES Linux 10 SP1 Windows 2008 Server Red Hat Li nux 4.6, 5.1 Correct 10. A customer call into the call center with a memory upgr ade question. The customer wants to upgrade the memory on his Sun Fire X4140 rac k mount server and needs to know what 4-Gbyte memory to order. Select the action plan that lists steps taken to solve the customer's issue. Took customer's orde

r for memory upgrade Dispatched field engineer to upgrade customer memory Sent m emory upgrade to customer Provided customer with memory part number X6322A (*) 1 1. A customer call into the call center with a memory upgrade question. The cust omer wants to upgrade the memory on his Sun Fire X4140 rack mount server and nee ds to know what 4Gbyte memory to order. Select the problem statement that charac terizes the customer's problem. Correct Mark for Review (1) Points Mark for Revi ew (1) Points Mark for Review (1) Points Customer is reporting fan module number 4 failure and is requesting on-site supp ort for replacement (*) Customer is reporting fan module failure Customer is rep orting server cooling problems and is requesting on-site support for replacement Customer is requesting on-site sup port for a server cooling problem Incorrect. Refer to the X64 Server System Over view training for more information. 12. A customer call into the call center wit h a memory upgrade question. The customer wants to upgrade the memory on his Sun Fire X4140 rack mount server and needs to know what 4-Gbyte memory to order. Se lect the problem statement that characterizes the customer's problem. Customer i s asking for the part number of the 4Gbyte DIMM that he can order (*) Customer i s requesting how to upgrade his memory Customer doesn't know what density of mem ory to order Customer is asking what type of memory is in his server Correct 13. Standard warranty covers new firmware releases on X64 servers. True False (*) I ncorrect. Refer to the X64 Server System Overview training for more information. 14. A customer calls into the call center with an issue. He wants to install a 16-Gbyte compact flash card (PN X4680A) on a Sun Blade X6270 server blade and wa nts to know where the compact flash card socket is located on this server blade. What problem statement that characterizes the customer's problem. Customer need s location of the flash DIMM sockets Customer requires the location of the compa ct flash card socket (*) Customer needs to determine if their server supports a compact flash card Customer needs the part number of compact flash card Incorrec t. Refer to the X64 Server System Overview training for more information. 15. A customer call into the call center with a memory upgrade question. The customer wants to upgrade the Mark for Review (1) Points Mark for Review (1) Points Mark for Review (1) Points Mark for Review (1) Points memory on his Sun Fire X4140 rack mount server and needs to know what 4-Gbyte me mory to order. Select the action plan that lists the steps taken to solve the cu stomer's problem. Dispatched field person with CRU and asked FE to replace the p art Verified customer's entitlement and determined that customer has many server s with Sun. Dispatched Sun Service, with a note to the field engineer to collect fee before replacing fan module Dispatched field person with FRU and asked FE t o replace the part Verified customer's entitlement and determined customer was n ot eligible for on-site support for replacement. Explained to the customer that warranty coverage does not include on-site support replacement of a CRU part by Sun Services then took customer's order for fan module (*) 16. Which is not incl uded in FABs? Correct Mark for Review (1) Points Field Information Notice (FINs) Sun Alerts (*) Field Change Orders (FCOs) Hardware issues Incorrect. Refer to t he X64 Server Data Gathering to Solve Customer Issues training for more informat ion. 17. A customer called the service center and is complaining that his Sun Bl ade X6250 server blades on his Sun Blade 6000 Modular System are intermittently shutting down. Select the action plan that lists the steps taken to solve the cu stomer's problem: Recorded the FAB 201511 information into the call and passed t he call to the backline for resolution Ordered a new power supply for the custom er Referred to the Sun Alert 243486 information in the call and passed the call to the backline for resolution (*) Provided the customer with the document to us e that lists the steps to solve his problem Correct 18. A customer called the se rvice center indicating that the BMC network settings cannot be set for a static IP configuration using BIOS on a Sun Fire X4540 Server. Select the action plan that lists the steps taken to solve the customer's Mark for Review (1) Points Ma rk for Review (1) Points

problem: Referred to FAB 239645 information in the call and passed the call to t he backline for resolution Referred to CR 6785026 information into the call and passed the call to the backline for resolution (*) Ordered a new motherboard for the customer Provided the customer with the document to use that lists the step s to solve his problem Correct 19. A customer called into the service center. Th e customer has a Sun Fire X4600 Server that is logging multiple single bit error s on her 4-GByte DIMMs. The customer was asked to replace the DIMMs and continue s to encounter the same problem. Select the problem statement that characterizes the customer's problem: Customer is reporting a memory configuration problem in volving 4-GByte DIMMs Customer needs has a memory configuration problem that nee ds to be checked Customer is reporting multiple single bit errors on 4GByte DIMM s in his Sun Fire X4600 server (*) Customer needs a replacement of a series of D IMMs in his Sun Fire X4600 server Correct 20. A customer called the service cent er indicating that the BMC network settings cannot be set for a static IP config uration using BIOS on a Sun Fire X4540 Server. Select the problem statement that characterizes the customer's problem: Customer having problems configuring the BIOS network settings using ILOM Customer having problems configuring the BIOS n etwork settings using ifconfig Customer having problems configuring the BIOS net work settings using Windows Customer having problems configuring the BIOS networ k settings using BIOS (*) Incorrect. Refer to the X64 Server Data Gathering to S olve Customer Issues training for more information. Mark for Review (1) Points M ark for Review (1) Points Mark for Review (1) Points 21. A customer called into the service center. The customer has a Sun Fire X4600 Server that is logging multiple single bit errors on her 4-GByte DIMMs. The customer was asked to replace the DIMMs and continues to encounter th e same problem. Select the action plan that lists the steps taken to solve the c ustomer's problem: Referred to FAB 239645 information in the call and passed the call to the backline for resolution (*) Provided the customer with the document to use that lists the steps to solve his problem Referred to FAB 244406 informa tion into the call and passed the call to the backline for resolution Ordered a new DIMM for the customer Incorrect. Refer to the X64 Server Data Gathering to S olve Customer Issues training for more information. 22. A customer called into t he service center. The customer has a Sun Fire X4600 Server that is logging mult iple single bit errors on her 4-GByte DIMMs. The customer was asked to replace t he DIMMs and continues to encounter the same problem. What information is key in determining if this document applies to the customer's problem (select 2) ? (Ch oose all correct answers) Server blade slot number CPU vendor model # (*) System serial number Fan part number DIMM vendor model # and date code (*) Incorrect. Refer to the X64 Server Data Gathering to Solve Customer Issues training for mor e information. 23. Which document would you use to find the memory population ru les of the Sun Blade X6275 Server Module? Sun Blade X6275 Server Module Installa tion Guide Sun Blade X6275 Server Module Product Notes Mark for Review (1) Point s Mark for Review (1) Points Sun Blade X6275 Server Module Service Manual (*) Sun Blade X6275 Server Module O S Installation Guide Incorrect. Refer to the X64 Server Data Gathering to Solve Customer Issues training for more information. 24. A customer called the service center indicating that the BMC network settings cannot be set for a static IP c onfiguration using BIOS on a Sun Fire X4540 Server. Select the document that may relate to the customer's issue. Product notes pg 22 FAB 244406 Sun Alert 24486 CR 6785026 (*) Incorrect. Refer to the X64 Server Data Gathering to Solve Custom er Issues training for more information. 25. A customer called the service cente r and is complaining that his Sun Blade X6250 server blades on his Sun Blade 600 0 Modular System are intermittently shutting down. Select the problem statement that characterizes the customer's problem: Customer is reporting an intermittent AC power problem Customer is reporting a that his Sun Blade 6000 Modular System is intermittently shutting down Customer is reporting that his Sun Blade X6250

server blades on his Sun Blade 6000 Modular System are intermittently shutting d own (*) Customer called to get a replacement Sun Blade X6250 server blade becaus e it is intermittently shutting down 26. Which document would you use to find th e rack mount procedure of the Sun Fire X4270 Server? Correct Mark for Review (1) Points Mark for Review (1) Points Mark for Review (1) Points Sun Fire X4170, X4270 and X4275 Servers OS Installation Guide Sun Fire X4170, X4270 and X4275 Servers Servers Getting Started Guide Sun Fire X 4170, X4270 and X4275 Servers Service Manual Sun Fire X4170, X4270 and X4275 Ser vers Installation Guide (*) Incorrect. Refer to the X64 Server Data Gathering to Solve Customer Issues training for more information. 27. A customer called the service center and is complaining that his Sun Blade X6250 server blades on his Sun Blade 6000 Modular System are intermittently shutting down. Select the docum ent that may relate to the customer's issue: FAB 240065 CR 6785026 FAB 201511 (* ) Sun Alert 243486 Correct 28. A customer called into the service center. The cu stomer has a Sun Fire X4600 Server that is logging multiple single bit errors on her 4-GByte DIMMs. The customer was asked to replace the DIMMs and continues to encounter the same problem. Select the document that may relate to the customer 's issue: FAB 244406 Product notes pg 22 Sun Alert 24486 (*) Sun Alert 231245 In correct. Refer to the X64 Server Data Gathering to Solve Customer Issues trainin g for more information. 29. If a customer has a failure of a Sun Fire X4270 Serv er power supply what link within the system handbook can you reference to find a part number for a replacement ? Hardware Specifications Full Components List (* ) Problem Resolution Field Action Bulletins (FABs) Incorrect. Refer to the X64 S erver Data Gathering to Solve Customer Issues training for more Mark for Review (1) Points Mark for Review (1) Points Mark for Review (1) Points information. 30. A customer called the service center and is complaining that hi s Sun Blade X6250 server blades on his Sun Blade 6000 Modular System are intermi ttently shutting down. Which type of document may provide information to resolve the customer's problem assuming you know this problem has occurred before (sele ct 2)? (Choose all correct answers) Field Action Bulletins (FAB) (*) Service man ual Installation manual Product notes pg 22 Sun Alerts (*) Incorrect. Refer to t he X64 Server Data Gathering to Solve Customer Issues training for more informat ion. Mark for Review (1) Points Mark for Review (1) Points 31. A customer called the service center and reported an OS error message that i ndicates that power supply 0 of their X4240 server has failed and is offline. Th e X4240 is still running but the customer wants to replace the power supply with out disturbing the server's operation, to reestablish the power redundancy. What action may need to be performed before the failed power supply can be removed? Unlock the power supply handle Power off the server Slide the server out of the rack Move the cable management arm (*) Incorrect. Re fer to the X64 Server Locating and Interpreting Service Procedures training for more information. 32. A customer called the service center with a question on a server's network management port. The customer is trying to configure his networ k management port on his X4540 server so that he can access it from his manageme nt network. He is not familiar with the network management facility and commands he needs to perform. Select the problem statement that characterizes the custom er's problem. Customer needs a Sun field person to configure his network managem ent port to his management network. Customer needs assistance configuring the se rial management port. Customer needs assistance configuring a network port. Cust omer needs assistance configuring the network management port into his managemen t network. (*) Incorrect. Refer to the X64 Server Locating and Interpreting Serv ice Procedures training for more information. 33. A customer called the service center with a question on a server's network management port. The customer is tr ying to configure his network management port on his X4540 server so that he can

access it from his management network. He is not familiar with the network mana gement facility and commands he needs to perform. Select the action plan that li sts the steps taken to solve the customer's problem. Sent a Sun field person out to the customer site to perform the configuration of the network management por t. Collected and reported the customer's network parameters and passed this call to the backline engineers. Assisted the customer in locating the procedure in t he ILOM manual, access ILOM on the serial port and use the ILOM commands to conf igure the network management port. (*) Assisted the customer in locating the pro cedure in the ILOM manual and told the customer that he should use the serial ma nagement port. Correct Mark for Review (1) Points Mark for Review (1) Points 34. A customer called the service center with a question on IPMI. The customer u ses IPMI to monitor the state of his servers at her site and wants to know if he r new X4270 server supports IPMI, if there is any Sun documentation that covers IPMI and where she can get software to access IPMI's user interface from her new server's OS. Which function is NOT supported by IPMI? Display POST messages (*) Display an IPMI log Display current sensor values Display current indicator val ues Incorrect. Refer to the X64 Server Locating and Interpreting Service Procedu res training for more information. 35. A customer called the service center with a question on IPMI. The customer uses IPMI to monitor the state of his servers at her site and wants to know if her new X4270 server supports IPMI, if there is any Sun documentation that covers IPMI and where she can get software to access IPMI's user interface from her new server's OS. What is the latest version of I PMI that is supported on the X4270 server? 1 1.5 2 (*) 2.5 36. Which ILOM comman d or navigation path can display the current state of the system indicators on a server or server blade? Correct Mark for Review (1) Points Mark for Review (1) Points Mark for Review (1) Points cd /BRD/indicator ; show System Indicators --> Indicators cd /SYS/indicator ; di splay System Monitoring --> Indicators (*) Incorrect. Refer to the X64 Server Locating and Interpreting Service Procedures training for more information. 37. A customer called the service center with a question on a server's network manag ement port. The customer is trying to configure his network management port on h is X4540 server so that he can access it from his management network. He is not familiar with the network management facility and commands he needs to perform. Which list of commands does the customer use to configure and activate the manag ement network port using a static IP address? cfg pendingipaddress=ipaddress; cf g pendingipnetmask=ipnetmask; cfg pendingipgateway=ipgatewayaddr; cfg pendingipd iscovery=static set pendingipaddress=ipaddress; set pendingipnetmask=ipnetmask; set pendingipgateway=ipgatewayaddr; set pendingipdiscovery=DHCP; set commitpendi ng=true cfg pendingipaddress=ipaddress; cfg pendingipnetmask=ipnetmask; cfg pend ingipgateway=ipgatewayaddr; cfg pendingipdiscovery=static; cfg commitpending=tru e set pendingipaddress=ipaddress; set pendingipnetmask=ipnetmask; set pendingipg ateway=ipgatewayaddr; set pendingipdiscovery=static; set commitpending=true (*) Incorrect. Refer to the X64 Server Locating and Interpreting Service Procedures training for more information. 38. To determine the memory configuration of Xeon 5500 Series CPUs on the Sun Blade X6275 Server Module you need to consider the following parameters. Speed, rank and number of DIMMs per channel Speed, density , rank and number of DIMMs per channel (*) Speed, density, and rank Speed, densi ty and number of DIMMs per channel Correct 39. A customer called the service cen ter and reported an OS error message that indicates that power supply 0 of their X4240 server has failed and is offline. The X4240 is still running but the cust omer wants to replace the power supply without disturbing the server's operation , to re-establish the power redundancy. Which type of documents should you revie w to determine if it is safe to perform a power supply hot swap? ILOM Manual Mar k for Review (1) Points Mark for Review (1) Points Mark for Review (1) Points

FABs, Sun Alerts, and Service Manual (*) Installation Manual Programming Manual Correct 40. A customer called the service center with a question on IPMI. The cu stomer uses IPMI to monitor the state of his servers at her site and wants to kn ow if her new X4270 server supports IPMI, if there is any Sun documentation that covers IPMI and where she can get software to access IPMI's user interface from her new server Customer needs to know if IPMI is supported on the X4270 and the website to download the IPMItool. Customer needs to know if IPMI is supported o n the X4270 and how to configure IPMI on the X4270 Server. Customer X4250 server is Customer needs to know if IPMI is supported on the X4270 and information on how to monitor the X4270 using IPMI Customer needs to know if IPMI is supported on the X4270 and where she can find Sun documentation on IPMI. (*) Incorrect. Re fer to the X64 Server Locating and Interpreting Service Procedures training for more information Mark for Review (1) Points Mark for Review (1) Points 41. A customer called the service center with a question on a server's network m anagement port. The customer is trying to configure his network management port on his X4540 server so that he can access it from his management network. He is not familiar with the network management facility and commands he needs to perfo rm. Which is the document contains the procedures to perform this task? FABs and Sun Alerts Service manual (*) Installation manual Programming manual Incorrect. Refer to the X64 Server L ocating and Interpreting Service Procedures training for more information. 42. A customer called the service center with a question on IPMI. The customer uses I PMI to monitor the state of his servers at her site and wants to know if her new X4270 server supports IPMI, if there is any Sun documentation that covers IPMI and where she can get software to access IPMI's user interface from her new serv er's OS. Select the action plan that lists the steps taken to solve the customer 's problem. Confirmed that the server supports IPMI 2.0, provided the customer t he web site to the IPMItool and directed the customer to the ILOM document that has a content on Sun's implementation of IPMI. (*) Confirmed that the server sup ports IPMI 1.5 and assisted the customer in configuring IPMItool on her server. Sent the customer the ILOM documentation that contains all she needed to know ab out Sun's implementation of IPMI. Confirmed that the server supports IPMI 2.0, p rovided the customer the web site to the IPMItool and assisted her in configurin g and accessing the user interface. Correct 43. A field technician called the se rvice center with a problem on a Sun Blade 6000 Modular System. The system has 4 active server blades. The Sun field technician needs assistance in ordering a r eplacement X6240 server blade to replace one of the X6240 server blades in the c ustomer's chassis. Select the action plan that lists the steps taken to solve th e customer's problem. Collected and recorded all information on the replacement and ordering procedure and passed the call to the back line. Reviewed the replac ement procedure with the field technician and assisted in ordering a replacement X6240 server blade. (*) Sent the field technician the documents that contains t he replacement and server blade ordering procedures. Mark for Review (1) Points Mark for Review (1) Points Provided the field technician with the location of the procedure to perform the replacement along with the part number of a replacement X6240 server blade. Inco rrect. Refer to the X64 Server Locating and Interpreting Service Procedures trai ning for more information. 44. Which source of information is not needed for an initial onsite installation of an X4600 M2 server? Enterprise Installation Stand ards (EIS) Programming Manual (*) Getting Started Manual Installation Guide Inco rrect. Refer to the X64 Server Locating and Interpreting Service Procedures trai ning for more information. 45. Which Flash Module removal step is critical to av oid damaging it data? Push the fault remind button to light its green power LED. Do not remove the Flash Module while its green power LED is on. (*) Disconnect the ESM power cable before removing the Flash Module. After its removal, place t he Flash Module on an antistatic mat for 20 seconds. Incorrect. Refer to the X64

Server Locating and Interpreting Service Procedures training for more informati on Mark for Review (1) Points Mark for Review (1) Points Mark for Review (1) Poi nts 46. A customer calls the service center with a fan failure message that involves fan sensor fb1.fm2.f0.speed on a X4440 server. The customer wants to know what she should do at this point because the system is up and running. Once the custo mer locates the physical failed fan module, what do you recommend the customer do? Shut down the server to replace the fan. Call in a fi eld technician to replace the fan. Wait for a maintenance period to shut down th e server to replace the fan. Hot swap the fan. (*) Incorrect. Refer to the X64 S erver Locating and Interpreting Troubleshooting Procedures training for more inf ormation. 47. A customer called the service center with a critical problem. He h as a X4250 server has been crashing intermittently after Sun upgraded his CPUs f rom a X6394A to a X6398A . He is calling Sun to reverse the upgrade. Which type of documents should you review to determine if there are any bugs related to thi s issue? ILOM manuals Service Manual Installation Manual FABs and Sun Alerts (*) Incorrect. Refer to the X64 Server Locating and Interpreting Troubleshooting Pr ocedures training for more information. 48. A customer calls the service center with a fan failure message that involves fan sensor fb1.fm2.f0.speed on a X4440 server. The customer wants to know what she should do at this point because the system is up and running. Select the problem statement that characterizes the cu stomer's problem. Customer needs assistance in determining the nature of the fan failure message. Customer needs assistance in determining the nature of the fan failure message and course of action to take. (*) Customer needs assistance in ordering a fan module replacement. Customer needs assistance in determining the nature of the fan failure message and how to order a replacement. Incorrect. Ref er to the X64 Server Locating and Interpreting Troubleshooting Procedures traini ng for more Mark for Review (1) Points Mark for Review (1) Points information. 49. A customer called the support center with a supposed disk probl em. He wants to know which diagnostics are available to test a disk on a X2270 s erver. Select a problem statement that characterizes the customer's issue. Custo mer needs assistance running diagnostics that can isolate a disk failure. Custom er needs assistance upgrade the storage on his X2270 server. Customer needs assi stance locating diagnostics that can isolate a disk failure. (*) Customer needs assistance locating a the X2270 server disk that has failed. Incorrect. Refer to the X64 Server Locating and Interpreting Troubleshooting Procedures training fo r more information. 50. A customer calls the service center with a fan failure m essage that involves fan sensor fb1.fm2.f0.speed on a X4440 server. The customer wants to know what she should do at this point because the system is up and run ning. Select the action plan that lists the steps taken to solve the customer's problem. Assisted the customer in locating the X4440 server failed fan module, t hen recommended that he hot swap the failed fan module, since he has one in stoc k. (*) Assisted the customer in locating the X4440 server failed fan module, the n sent a Sun field technician to hot swap the failed fan module. Sent the custom er the links to the diagnostic guides and service manual. Collected the error in formation passed this issue to the backline engineers. 51. A customer calls the service center with a suspected host memory error and wants to know what diagnos tics are available to diagnose the problem on a X4140 server. Correct Mark for R eview (1) Points Mark for Review (1) Points Mark for Review (1) Points Which is a memory test on SunVTS? memtest pmemtest (*) pmemtst memtst Incorrect. Refer to the X64 Server Locating and Interpreting Troubleshooting Procedures tr aining for more information. 52. A customer calls the service center with a fan failure message that involves fan sensor fb1.fm2.f0.speed on a X4440 server. The customer wants to know what she should do at this point because the system is u p and running. Which document contains this sensor information that maps it to t he physical fan module and fan board? Sun Fire X4140, X4240, and X4440 Servers P

rogramming Guide Sun Fire X4140, X4240, and X4440 Servers Installation Manual Su n Fire X4140, X4240, and X4440 Servers Diagnostics Guide (*) Sun Fire X4140, X42 40, and X4440 Servers Service Manual Incorrect. Refer to the X64 Server Locating and Interpreting Troubleshooting Procedures training for more information. 53. Which is not a U-Boot mode of operation? Quick Normal Manual (*) Extended Incorr ect. Refer to the X64 Server Locating and Interpreting Troubleshooting Procedure s training for more information. 54. A customer calls the service center with a suspected host memory error and wants to know what diagnostics are available to diagnose the problem on a X4140 server. Are there DIMM fault LEDs and how are th ey viewed? Yes, the DIMM fault LED flashes when the fault occurs. Mark for Revie w (1) Points Mark for Review (1) Points Mark for Review (1) Points Yes, you press the "Fault Remind" button to make the DIMM fault LED flash. (*) N o, you need to use logs and test results to isolate a DIMM error. No, you need t o use logs and test results to isolate a DIMM error. Correct 55. A customer call ed the support center with a supposed disk problem. He wants to know which diagn ostics are available to test a disk on a X2270 server. Which diagnostic should y ou recommend that the customer use to exercise the Sun Fire X2270 internal disks from the OS? Pc-Check POST SunVTS (*) U-Boot Incorrect. Refer to the X64 Server Locating and Interpreting Troubleshooting Procedures training for more informat ion. 56. Which diagnostic tests the SP hardware during SP initialization? Mark f or Review (1) Points Mark for Review (1) Points U-Boot (*) POST SunVTS Pc-Check Incorrect. Refer to the X64 Server Locating and Interpreting Troubleshooting Procedures training for more information. 57. A cus tomer called the service center with a critical problem. He has a X4250 server h as been crashing intermittently after Sun upgraded his CPUs from a X6394A to a X 6398A . He is calling Sun to reverse the upgrade. What information should you th e customer dump send to you? A. crash dump B. prtdiag output C. Explorer script output D. Both A and C (*) Mark for Review (1) Points Incorrect. Refer to the X64 Server Locating and Interpreting Troubleshooting Pro cedures training for more information. 58. The BIOS logs is same as the ones con tained within ILOM. True False (*) Incorrect. Refer to the X64 Server Locating a nd Interpreting Troubleshooting Procedures training for more information. 59. A customer calls the service center with a fan failure message that involves fan s ensor fb1.fm2.f0.speed on a X4440 server. The customer wants to know what she sh ould do at this point because the system is up and running. Which fan module and fan board does this sensor belong to? fan module 2 and fan board 1 (*) fan modu le 1 and fan board 1 fan module 0 and fan board 0 fan module 0 and fan board 2 C orrect 60. A customer called the service center with a critical problem. He has a X4250 server has been crashing intermittently after Sun upgraded his CPUs from a X6394A to a X6398A . He is calling Sun to reverse the upgrade. Which, if any, of the documents listed related to this issue? 258408 248487 None (*) 241966 In correct. Refer to the X64 Server Locating and Interpreting Troubleshooting Proce dures training for more information 61. Which response is considered to be the " building block of the massively parallel Exadata Storage Grid? F20 PCIe Flash Ca rd Mark for Review (1) Points Mark for Review (1) Points Mark for Review (1) Poi nts Mark for Review (1) Points Exadata Storage Server (*) Infiniband Switch Exadata Database Server Incorrect. Refer to the WZT-6404: Sun Oracle Database Machine: WBT Differences Training Rev C training for more information. 62. Cables for expanding up to 3 full racks are included in the shipping materials True (*) False Correct 63. The customer can choose between Solaris 11 Express and Oracle Enterprise Linux for the Exadata X2 -8 database servers. True (*) False Correct 64. The Database Resource Manager (D BRM) runs on the Exadata Storage Server True False (*) Incorrect. Refer to the WZ T-6404: Sun Oracle Database Mark for Review (1) Points Mark for Review (1) Point s Mark for Review (1) Points

Machine: WBT Differences Training Rev C training for more information. 65. The E xadata X2-8 Database Machine is offered in a full-rack configuration only.? True (*) False 66.The Exadata database and storage servers communicate using the iDB protocol over the Infiniband network. Correct Mark for Review (1) Points Mark f or Review (1) Points True (*) False Incorrect. Refer to the WZT-6404: Sun Oracle Database Machine: WBT Differences Training Rev C training for more information. 67. Where is the "spi ne" switch located in the Exadata rack? lower-middle top upper-middle bottom (*) Incorrect. Refer to the WZT-6404: Sun Oracle Database Machine: WBT Differences T raining Rev C training for more information. 68. What is the Net0 Ethernet port used for on a storage or database server? data migration administration (*) Mark for Review (1) Points Mark for Review (1) Points data backup data checks Incorrect. Refer to the WZT-6404: Sun Oracle Database Mac hine: WBT Differences Training Rev C training for more information. 69. The Cisc o Gigabit Ethernet Switch is used primarily to Migrate data into the Database Ma chine Balance out the rack air-flow Administer the Database Machine (*) Incorrec t. Refer to the WZT-6404: Sun Oracle Database Machine: WBT Differences Training R ev C training for more information. 70. What external ports on the Exadata Datab ase Machine are connected to the customer's network? (Choose all correct answers ) GigE switch management uplink (*) Database server data ports (*) Storage Serve r Net Mgt port KVM uplink port (*) Incorrect. Refer to the WZT-6404: Sun Oracle D atabase Machine: WBT Differences Training Rev C training for more information. 7 1.This region from the dashboard provides an overall view of system health acros s the enterprise, configuration, or specific targets based on how you have set u p your dashboard. This region is only available Mark for Review (1) Points Mark for Review (1) Points Mark for Review (1) Points to those customers who are taking advantage of the Configuration Manager. Servic e Request region News Region Getting started region Draft Service Request region System Health Region (*) Incorrect, refer to the Creating Customer Value traini ng for more information 72. List all benefits of using My Oracle Support. (Choos e all correct answers) It is an easy to navigate, web-based portal that provides personalized, proactive, and collaborative support. (*) Answers 1,2 & 3 only It is Oracle's next generation support platform. (*) It is the single point-of-ent ry for all interactions with Oracle Support (*) Provides you access to the My Or acle Support Community, where you can participate in discussions, and exchange k nowledge with an extensive network of peers and Oracle experts. (*) Incorrect, r efer to the Creating Customer Value training for more information 73. From this region you can drill down to specific dashboard where you will find the details on what each health check was looking at, the potential system issues, what risk is involved with the current setting and suggestions for how to mitigate that r isk. Getting started region News Region System Health Region (*) Service Request region Draft Service Request region Incorrect, refer to the Creating Customer V alue training for more information 74. Identify the support model