Document Name Process for Process Development Revision History # 1 2 3 4 5 6 7 Version 1.

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25-Mar-04

Doc. ID PD Version No 1.0 Date 25-Mar-04

Rationale for Change Initial Version

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Author Dinesh Kale

Reviewed and Approved By Vamsi Chelluri

Page 1 of 9

Document Name Process for Process Development

Doc. ID PD Version No 1.0 Date 25-Mar-04

Table Of Contents PROCESS SUMMARY.......................................................................................................................3 REFERENCES.....................................................................................................................................3 DEFINITIONS AND ACRONYMS...................................................................................................3 ORGANIZATIONAL POLICY.........................................................................................................3 PROCESS INPUTS.............................................................................................................................3 ENTRY CRITERIA.............................................................................................................................5 PROCEDURE......................................................................................................................................5 VALIDATION CRITERIA.................................................................................................................8 QUALITY RECORDS........................................................................................................................9 PROCESS DELIVERABLES.............................................................................................................9 MEASUREMENT AND ANALYSIS.................................................................................................9 EXIT CRITERIA.................................................................................................................................9 ANNEXURE.........................................................................................................................................9

Author Dinesh Kale

Reviewed and Approved By Vamsi Chelluri

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Document Name Process for Process Development

Doc. ID PD Version No 1.0 Date 25-Mar-04

Process Summary The Process Development Process is followed when organizational processes are to be defined or improved to reflect the current business needs. This Process also helps in identification ,collection and storage of Process Assets . Documenting the processes being followed in an organization in the form of a Quality Manual assists fresh recruits to adapt themselves faster. References CMMI Clause Process Area 4.1, 4.2 Organization Process Definition ISO 9001:2000 Major Clause Name Quality Management System Definitions and Acronyms Quality Policy The overall intention and direction of an organization towards quality as formally expressed by the top management Process owner process document Process enactor / user MR SEPG PO PU QT QM The individual or group that defines and formulates the The one who uses the process actually

Management Representative Software Engineering Process Group Process Owner Process enactor / User Quality Team Quality Manager

Organizational Policy

Process Inputs 1. Internal reports on current organizational procedures and practices 2. ISO 9001 standard, CMMI Model 3. Project Plan for QMS Implementation and Improvements.

Author Dinesh Kale

Reviewed and Approved By Vamsi Chelluri

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Document Name Process for Process Development 4. Minutes of Management Review Meetings

Doc. ID PD Version No 1.0 Date 25-Mar-04

Author Dinesh Kale

Reviewed and Approved By Vamsi Chelluri

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Document Name Process for Process Development

Doc. ID PD Version No 1.0 Date 25-Mar-04

Entry Criteria 1. Need for defining organizational processes. 2. Need to update the existing process to reflect current business needs Procedure 1. Initiate process development 1.1. Based on the Quality Policy and the line of business that the organization is involved in, identify the various applicable processes. (QT, MR) 1.2. Classify the processes and prioritize development of the processes identified. List the processes in the organizational process set list or in the Quality Manual. (QT, MR) 1.3. Discuss and decide upon the scope of each of the identified processes. (QT, MR) 1.4. Identify the process owner and associates, if applicable. (MR, QT) 1.5. Discuss and decide upon the delivery schedule of the process documentation. (MR, QT, PO) 2. Study the existent practices 2.1. Study the existent procedures and practices within the organization. (PO, QT) 2.2. Observe how the organizational employees perform the various processes. (PO) 2.3. Specify all the intricate process details with a view to improve the existent processes. (PO) 2.4. Analyze the work culture and relevant experience of the employees with regards to the process. (PO) 2.5. Utilize various sources of information like the Internet, books, magazines and the like for understanding the best process practices in similar organizational environments. (PO) 2.6. Document and archive such information in the form of a knowledge database on any media. (PO) 3. Discuss alternatives 3.1. Perform in-depth discussions with the process users about the current practices, available alternatives, and probable impact of change on existent procedures and probable benefits associated with the change. (PO, QT, PU, MR) 3.2. Collect the feedback from process users about the feasibility of changing actual practices. (QT, MR) 3.3. Discuss with the appropriate group and rationally evaluate the feedback. (QT) 3.4. Prepare an Action Plan for implementation of changes, taking care to minimize interruption to the existent flow of business processes. (QT) 3.5. Initiate training of process users, if applicable, about the change proposed and its impact on the scope of existent processes (Refer to the Process for Training). (QT)

Author Dinesh Kale

Reviewed and Approved By Vamsi Chelluri

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Document Name Process for Process Development

Doc. ID PD Version No 1.0 Date 25-Mar-04

4. Document the process 4.1. Prepare a draft process document outlining the process objectives, inputs, activities, quality records, deliverables, entry and exit criteria. (PO) 4.2. Include details about the templates, checklists and guidelines to be used along with the process. (PO) 4.3. Draft the process according to the prevalent organizational identification and versioning strategy, if applicable. (PO) 4.4. Initiate review of the draft process documentation (Refer to the Process for Technical Review). (PO, QT) 4.5. Release the process for use by the trial group, if applicable and scheduled for. (QT) 5. Process Implementation 5.1. List the identified organizational processes in the Organizational Process Set. (QT) 5.2. Decide when the process is to be commissioned in the organization. (QT,MR) 5.3. Initiate provision of the appropriate kind of training for the process user groups present in the organization. (Refer to the Process for Training). (MR) 5.4. Test the user groups comfort level with the process and decide if further training is necessary. (QT,MR) 5.5. Suggest references from the knowledge database that would supplement the training effort. (QT) 5.6. Incorporate changes, if applicable, to the process before the process is commissioned.(QT) 5.7. Obtain approval for the process and commission the process for usage by the organization. (QT,MR) 5.8. Implement the process in the trial group without violating any of the documented activities or their sequence, if any. (QT) 5.9. Analyze the data and update the process so as to remove any excesses or fill up any deficiencies. (QT) 6. Changes to the Process 6.1. Changes to the processes will follow Software Configuration Management process. 6.2. Once the processes changes are done it will be reviewed by the users. 6.3. Feedbacks are received and all the new changes are incorporated. (Also refer Process for Continuous Improvement) 7. Building Process Assets 7.1. Establish and maintain the organization's which consists of the following : Standard processes, policies, templates, checklists, standards, tailorability guidelines, training materials, process metrics, Life Cycle Models, Lessons Learnt, Process Improvement proposals, Process performance baselines etc.,

Author Dinesh Kale

Reviewed and Approved By Vamsi Chelluri

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Document Name Process for Process Development

Doc. ID PD Version No 1.0 Date 25-Mar-04

7.2. Establish a tailoring guidelines document for tailoring process, considering the various life cycles. 7.3. Provide Tailoring guidance to process as required.(QT,SEPG) 7.4. Keep track of projects defined processes that have been tailored from the standard processes.(QT) 7.5. Establish and maintain descriptions of the life-cycle process models approved for use in the organization (QT). 7.6. Establish and maintain an organizational measurement repository by collecting various organizational Measures from various projects and functions and store and maintain the repository. 7.7. All the Process related Assets should be maintained in the Organizational Process Library. Like , Defect Repository, Audit report repository, PPQA log repository, Project plan repository and other important repositories.

Author Dinesh Kale

Reviewed and Approved By Vamsi Chelluri

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Document Name Process for Process Development

Doc. ID PD Version No 1.0 Date 25-Mar-04

Validation Criteria 1. Review of the draft process document 2. Process Enactor/User Feedback from trial group

Author Dinesh Kale

Reviewed and Approved By Vamsi Chelluri

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Document Name Process for Process Development

Doc. ID PD Version No 1.0 Date 25-Mar-04

Quality Records Sl. No 1 Name of the Record Technical Review Report of process document Prepared By M.R/QM Custodian M.R Media (Hard/Soft Copy) Soft Copy Location/ Path Distribution List

Process Deliverables 1. Approved Organizational Process set 2. Approved Process documentation 3. Organizations process and Measurement assets.

Measurement and Analysis 1. Number of changes made in the process Exit Criteria 1. Approval for commissioning of process 2. Approved Process documentation 3. Process asset library. Annexure 1. Template for Organisation Process List. 2. Template for Process documentation. 3. Guidelines for Process Documentation.

Author Dinesh Kale

Reviewed and Approved By Vamsi Chelluri

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