Business Process Frequency Interference Resolution Process

X NWT SOP Frequency Interference Resolution Process........................................... 1 X NWT SOP Frequency Interference Resolution Process (Interpretations)................. 2

AXIS Business Process:X NWT SOP Frequency Interference Resolution Process

X NWT SOP Frequency Interference Resolution Process

Managed Service/ Nw. Operati on
1 Report frequency int erference is sue 3 Check ISR and request validatio n to TNP 5 Do frequency scan fo r tempo rary trouble sho oting 15 Implement the so lut ion & rechec k the int erference level

Jump from NWT SOP Network/ T echnical Operati on Centre Management

2 Sit e had been HO to MS?

No

Yes

6 Generat e report & distribut e t o TNP, TNI & IRR

16 No Need new ISR?

Yes

19 Escalate to Network Implementation

18 Rollback t he frequency t o be aligned wit h ISR

En d

Jump to ISR Process

Network - Transmi ssion Network Planning

4 Validate ISR and advise temporary solut io n t o M S 14 Pro pose so lution to rectify the pro blem

No

7 Analyz e Frequency Interference report

8 Interferenc e caused by Yes ext. frequency?

New Sol uti on

9 Escalate issue to BALMON via IRR

13 Rollback Roll back o r new so lut ion?

17 Inst ruct to rollback the frequency

Industry Rel ati ons & Regulatory (IR&R)

10 Regist er frequency int erference is sue to BALMON

12 Receive rect ificat io n solut io n from BALMON

Balai Moni tori ng (BALMON)

11 Analyz e & rectify is sue (BALM ON Internal Process)

Network - Transmi ssion Network Im plementati on

20 Escalate to Pro ject Team fo r rect ificat io n 21 Check plan dat a & ISR fo r sit e 22 Implemente Yes d per plan data?
No

23 Co nsult with TNP fo r next actio n plan

Jump to NWT.03.01.SOP T ransm ission Network Planning Process

24 Rectify the problem based o n plan data

Jump to NWT SOP T I Im plementati on Process

PT. Natrindo Telepon Seluler

X NWT SOP Frequency Interference Resolution Process

X NWT SOP Frequency Interference Resolution Process (Interpretations)

X NWT SOP Frequency Interference Resolution Process
Objective: To ensure activities in managing frequency interference problem and resolution are handled consistently and in a timely manner Scope: This business process covers activities in managing frequency interference in a particular site (either had been handover to MS/ not). It is starting from frequency interference issue found to rolling back the frequency to align with ISR Glossary: HO: Hand Overed ISR: Izin Stasiun Radio (Frequency License) MS: Managed Services TNP: Transmission Network Planning ODU: Outdoor Unit TNI: Transmission Network Implementation IRR: Industrial Relations & Regulatory

1 Report frequency interference issue

MS report frequency interference issue

2 Site had been HO to MS?

MS conduct database checking whether the related site has been handovered to MS or not. If yes, proceed to check the ISR for related site. Otherwise, if No, escalate the issue to Network Implementation team

3 Check ISR and request validation to TNP

MS check ISR for respective site and request validation to TNP KPI: 1 hour

PT. Natrindo Telepon Seluler

X NWT SOP Frequency Interference Resolution Process

4 Validate ISR and advise temporary solution to MS

TNP validate ISR status for respective site and advise temporary solution to MS team KPI: 1 hour

5 Do frequency scan for temporary trouble shooting

MS do Frequency Scan for initial diagnosis and: - Change The Freq. or - Change the Polarization or - Change the ODU KPI: refer to MS SLA

6 Generate report & distribute to TNP, TNI & IRR

Based on result of temporary trouble shooting, MS generates report to TNP, TNI and IRR team KPI:1 day

7 Analyze Frequency Interference report

TNP analyze MS report regarding frequency interference and check the source of freq. interference KPI: 1 day

8 Interference caused by ext. frequency?

If Yes, proceed to escalate issue to Balmon via IRR. If No, proceed to propose solution to rectify the problem

9 Escalate issue to BALMON via IRR

Escalate issue to BALMON via IRR regarding frequency interference from external sources KPI: 1 day

PT. Natrindo Telepon Seluler

X NWT SOP Frequency Interference Resolution Process

10 Register frequency interference issue to BALMON

Based on report from MS and TNP, IRR register frequency interference issue to Balmon for rectification KPI: 1 day

11 Analyze & rectify issue (BALMON Internal Process)

BALMON analyze & rectify frequency interference issue registered by AXIS. Upon completion of rectification, BALMON shall send rectification solution letter to AXIS SLA: 4 weeks

12 Receive rectification solution from BALMON

IRR receive rectification solution from BALMON and forward it to related parties KPI: 1 hour

13 Rollback or new solution?

If based on letter from BALMON there should be new solution to rectify the problem then proceed to propose new solution. Otherwise, if frequency interference source can be rectify then site's frequency can be rollback to be aligned with ISR

14 Propose solution to rectify the problem

TNP propose new solution for rectifying frequency interference problem to MS KPI: 1 hour

15 Implement the solution & recheck the interference level

MS implement solution as instructed by TNP and re-check the interference level KPI: 2 (two) days

PT. Natrindo Telepon Seluler

X NWT SOP Frequency Interference Resolution Process

16 Need new ISR?

If new frequency solution make cause of new ISR then proceed to jump to ISR Process. Otherwise if no changes to ISR then process ends here

17 Instruct to rollback the frequency

TNP instruct MS to rollback the frequency to be aligned with ISR

18 Rollback the frequency to be aligned with ISR

Based on CR from TNP, MS rollback the frequency to be aligned with ISR KPI: 1 hour

19 Escalate to Network Implementation

Due to site not yet handovered to MS/NOP, MS/NOP escalate frequency interference issue to Network Implementation team

20 Escalate to Project Team for rectification

TNI escalate the issue to project team in charge for frequency interference rectification KPI: 1 working day

21 Check plan data & ISR for site

TNI check plan data and ISR for respective site KPI: 1 working day

PT. Natrindo Telepon Seluler

X NWT SOP Frequency Interference Resolution Process

22 Implemented per plan data?

If the site's frequency has been implemented as per plan data, proceed to consult with TNP for next action plan Otherwise if the implementation is different with plan data due to some circumstances, proceed to rectify problem based on plan data

23 Consult with TNP for next action plan

TNI team consult with TNP team for next action plan. Further activities are depicted in NWT SOP Transmission Network Planning KPI: 1 working day

24 Rectify the problem based on plan data

TNI in coordination with vendor rectify the problem based on plan data. Next activities are depicted in the NWT SOP TI Implementation Process KPI: 1 working day

PT. Natrindo Telepon Seluler