CURRICULUM VITAE

Amit Dixit
---------------------------------------------------------------------------------------------------Profile Summary: A mature, mission-oriented professional with over 13 years of qualitative experience across Recruitment, Operations, Training and Migration, Business Development and Implementation of New Business in the IT Enabled Services Sector and Recruitment Industry. A keen planner and strategist with demonstrative competence in handling large teams and partnering with Clients to achieve results. An effective leader with proven abilities in mentoring and motivating subordinates.

Currently working with Ma Foi Randstad since 17th Sept 07 Job Profile: Manager (CRD) Overview: My experience with Randstad India includes, fetching business from various clients and then servicing mandates across levels. I have primarily been responsible for middle, senior and leadership hiring, through Networking Headhunting Job sites/job ads etc

Industries Serviced: Publication, Education, Manufacturing, Energy and Infrastructure, Hospitality, Retail, FMCG, Banking, Law firms, ITES, Media and Advertising, Consulting etc. Job Responsibilities: Business Development, Client Acquisition Operations (servicing mandates, delivery, strategy) Client Management Candidate Management Team Management Process Management Training and Development

Worked as a freelance Consultant from 20th Sept 06- 16th Sept 07 (Recruitment and Training) Hiring for both International and Domestic BPOs. The level of mandates ranged from Executives, QAs, TLs and AMs. Job Responsibilities: Training and Development Operations (servicing mandates, delivery) Client Management Candidate Management

Ienergizer Inc. (US - Dell Financial Services) from 15th Jan o6- 18th Sept 06 Job Profile: Sr. Manager Operations, Outbound Collections- 1st Party Job Responsibilities: Operations Management People Management Training and Quality Management Client Management Business Development Strategy, planning, forecasting, setting and executing monthly, quarterly objectives Crisis Management Devising incentive programs Employee retention/Recruitment

Patni Computer Systems Ltd. (US-Recovery) from 10th Jan 05 -13th Jan 06 Job Profile: Manager Operations, Outbound Collections (Dialer/Manual) - Third Party Job Responsibilities: P&L Management Client Management Strategize, design, communicate and implement process goals and performance levels Provide direction to the resources on managing day-to-day activities and adhering to project deliverables Monitor and oversee the daily, weekly and monthly operations of all administrative information systems Provide the strategic direction for the MIS department Manage both MIS and Call Quality Depts. Development policies, methodologies, and procedures for support functions Review, approve and design all process related documentation Lead, manage, develop, and cross train staff Hire, train, coach, and effectively evaluate staff to improve performance and skills Assuring constant process improvement that lead to future ramp ups

Global Vantedge from 1st Sep 04- 31st Dec 04 Job Profile: Assistant Manager Training (Third Party Collections-Recovery) Job Responsibilities: Responsible for monitoring, mentoring and training new hires Driving Collection efficiency on the floor through the usage of Late stage collection tools and constant improvement of soft skills Give performance feedbacks to co-workers, guiding agents in devising and implementing ways to accomplish goals Making Process Manuals and other related documents

EXL Service from 11th June 01- 31st August 04 Job Profile: Process Trainer (Collections) since June 2002 Job Profile: Assistant Manager (Inbound and Outbound) Operations - Dell Financial Services since Nov 2003 Job Responsibilities: Facilitating team meetings and coordinating with various other departments such as Compliance, Quality and Training with relation to decentralization of best practices on the shop floor Have been involved in all operational activities such as handling Customer disputes, taking supervisor calls, floor walking, managing teams etc Provide project leadership within area of responsibility Maintaining daily and monthly performance records for the agents across the floor Managing the entire floor on a quite a few occasions, to ensure floor discipline and productivity in the absence of Process Managers Making manager call backs to handle customer complaints and other payment related issues Daily account reviews and queue management Drive a Work Culture, which imbibes integrity, fair competition and sincerity in Job Analysis of numbers delivered by the portfolio on a weekly/daily basis and comparisons to drive better performance Having team competitions within the process to enhance productivity and employee motivation Most importantly, maintaining High Quality Standards and customer satisfaction

Additionally, Migrated and started the pilot batch for Indy Mac Bank (Rate Modification of loans for Customer Retention) A customer retention and sales campaign(outbound process) to retain existing customers by advising them the benefits of continuing their services with the existing bank and not going elsewhere for better rates, benefits ACHIEVEMENTS Mafoi Randstad Have been getting various certificates, appreciation for performance over the years Have exceeded the annual target in a span of 8 months (year 2011)*

Ienergizer Inc. Ranked as the number 1 agency (globally) for six consecutive months.

Patni Computer Systems Ltd. Received CERTIFICATE OF RECOGNITION for outstanding performance and process improvement in making the process a success Received CERTIFICATE OF APPRECIATION as the best Manager Process improvement Process got the TEAM OF THE YEAR award

EXL Service Ltd. Certification as a Process Trainer (COLLECTIONS- Mortgage) from Arizona Migrated and started the pilot batch for Indy Mac Bank (Rate Modification of loans for Customer Retention) from California Received CERTIFICATE OF APPRECIATION from Collections Center Of Excellence for outstanding performance, team spirit & Determination to make Dell Financial Services a success story (Operations) Received CERTIFICATE OF APPRECIATION from Collections Center Of Excellence for exceeding performance expectations & demonstrating exemplary capabilities in stabilizing the Process (Training)

PREVIOUS EXPERIENCE McDonalds India from June 99- June 01 Job Profile: Crew Trainer Job Responsibilities: I joined as a Crew Member and was subsequently promoted to Crew Trainer within 6 months. Responsibilities included training new crew members, handling guest relations, managing operations and maintaining quality standards. M/s Kidstuff Promotions from May 98- June 99 Job Profile: Team Leader Company Profile Kidstuff Promotions is a leading event management company with PAN India presence. Handling various projects and assignments with 43 multinational / domestic clients, Kidstuff Promotions leads the domestic market. Job Responsibilities: As a Team Leader I was handling various clients i.e., Coca Cola, Pepsi, Doy Soap, Tempo Tissues, Nike, Kermit Channel, Masti.com, Levis etc. My core responsibilities were to manage a team of 10-15 people at a time, coordinating their activities and communicating the agenda of the promotion to them. Maintaining MIS & ensure smooth promotional activity. ACADEMIA PGDBA (Human Resource Development) SYMBIOSIS SCHOOL OF DISTANCE LEARNING, PUNE B.A (Political Science) Hons. SRI VENKATESWARA COLLEGE, SOUTH CAMPUS, DELHI UNIVERSITY GENERAL INFORMATION: Mobile Email Address : 9818281188 : alexdixit@gmail.com : E - 302, Shubhkamna Appts, Sector 50, Noida, 201301, India 2003 2001