SCHOOL OF COMPUTING AND INFORMATION TECHNOLOGY

Assessment Criteria 1 2 3 4 5 6 Question Question Question Question Question Question 1 2 3 4 5 6 Total Marks 10 7 6 5 5 7 Penalty Total (/40) Final Mark (10%) Marks

Lecturers Comments

Answer ALL questions in your own A4 papers. Question 1 Explain why the study of Human-Computer Interaction is important. (10 marks) Question 2
Norman (1988) offers SEVEN (7) stages of action, arranged in a cyclic pattern, as an explanatory model of human-computer interaction. List the SEVEN (7) stages of action.

(7 marks) Question 3
List SIX (6) potential legal controversial issues that should be taken into consideration during design processes.

(6 marks) Question 4
During acceptance tests, rather than the vague and misleading criterion of "user friendly," there are five measurable criteria for the user interface that can be established. List the FIVE (5) measurable criteria.

(5 marks) Question 5 List FIVE (5) problems of Direct Manipulation Interface. (5 marks)

SCHOOL OF COMPUTING AND INFORMATION TECHNOLOGY

Question 6 List SEVEN (7) guidelines for Form Fill-in design. (7 marks)

End of Test

Question 1 Explain why the study of Human-Computer Interaction is important. Marking scheme: 10 sub-points X 1m = 10 marks Proposed answer (Students answer may vary) o The goals of HCI are to develop and improve systems that include computers so that users can carry out their tasks: o Safely (especially in critical systems like air traffic control) o Effectively o Efficiently o Enjoyably o Well-designed computer systems with good usability can: o Improve the performance of the workforce o Improve the quality of life o Make the world a safer and more enjoyable place to live in o Effects of poor interface design: o Endangered life o Loss of money o E.g.: Three Mile Island nuclear power plant disaster (10 marks) Question 2
Norman (1988) offers SEVEN (7) stages of action, arranged in a cyclic pattern, as an explanatory model of human-computer interaction. List the SEVEN (7) stages of action.

SCHOOL OF COMPUTING AND INFORMATION TECHNOLOGY

Marking scheme: 7 stages X 1m = 7 marks Proposed answer: i. Forming the goal ii. Forming the intention iii. Specifying the action iv. Executing the action v. Perceiving the system state vi. Interpreting the system state vii. Evaluating the outcome (7 marks)

Question 3 List SIX (6) potential legal controversial issues that should be taken into consideration during design processes. Marking scheme: 6 issues X 1m = 6m Proposed answer: i. Privacy ii. Safety and reliability iii. Copyright, patent protection for software iv. Copyright protection for online content v. Freedom of speech in electronic environment vi. Adherence to laws requiring equal access for disabled users (6 marks) Question 4 During acceptance tests, rather than the vague and misleading criterion of "user friendly," there are five measurable criteria for the user interface that can be established. List the FIVE (5) measurable criteria. Marking Scheme: 5 measurable criteria X 1m = 5m Proposed answer (students answer may vary):

SCHOOL OF COMPUTING AND INFORMATION TECHNOLOGY

i. ii. iii. iv. v.

Time to learn specific functions Speed of task performance Rate of errors by users Human retention of commands over time Subjective user satisfaction (5 marks)

Question 5 List FIVE (5) problems of Direct Manipulation Interface. Marking Scheme: 5 attributes X 2m = 10m Proposed answer (students answer may vary). Any 5 of: i. Create problem for the vision impaired user ii. Designs may force valuable information off of the screen (too much information fit in a small screen) iii. Users must learn the graphical representations iv. The visual representation may be misleading v. Typing commands with the keyboard may be faster vi. Not suitable for small mobile devices with limited screen size. (10 marks) Question 6 List SEVEN (7) guidelines for Form Fill-in design. Marking scheme: 7 guidelines X 1m = 7 marks Proposed answer (any 7) : i. Meaningful title ii. Comprehensible instructions iii. Logical grouping and sequencing of fields

SCHOOL OF COMPUTING AND INFORMATION TECHNOLOGY

iv. v. vi. vii. viii. ix. x. xi. xii. xiii. xiv. Visually appealing layout of the form Familiar field labels Consistent terminology and abbreviations Visible space and boundaries for data-entry fields Convenient cursor movement Error correction for individual characters and entire fields Error prevention where possible Error messages for unacceptable values Marking of required fields Explanatory messages for fields Completion signal to support user control (7 marks)