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CV Ivor Goodone
Address Line 1
Address Line 2
Tyne and Wear
Post Code

Telephone: 0191 123456. Mobile: 07712 123456. Email: ivorgoodone@email.com

GENERAL MANAGEMENT / RETAIL / LICENSEE

 Public Bar – Hospitality Management – Quality Assurance 

Possessing a wealth of experience Public House Management and a proven ability in achieving
company targets and developing new and repeat business. Believing that good team leadership and
a hands-on approach to management brings increased standards and profits whilst maintaining a
welcoming atmosphere and a high quality of entertainment. Now looking for a similar public house
management position and returning to the Glasgow area.
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AREAS OF EXPERTISE
 General management  Team leadership  Customer service
 Business development  License / employment laws  Stock control
 Promotions / sales initiatives  Staff training and development  Security
 Cellar management  Recruitment / inductions  Health & Safety
 Problem solving  Financial / budget / P&L control  Change management

PROFESSIONAL DEVELOPMENT
National Licensee’s Certificate 1999
HNC Business Administration 1995
Craft Trainer Award 1989
Quality Certificate High Quality Cellar Management 2000
IGS Travel Inn Training Certificate – System Training 2001
Various courses: Licensed to Trade (5 days), Handling Customer Complaints,
Welcome Host (customer service).

PROFESSIONAL EXPERIENCE AND ACHIEVEMENTS

GENERAL MANAGER Sep 04 – Present
Askley Arms (Brewers Fare – Whitbread Plc), Liverpool
General Management responsibilities for the whole business. Very much a hands-on operation in a
very busy public house, (employing, training and supervising over 30 bar staff (capacity 400).
Ensuring a high standard of food preparation, presentation and menu planning whilst maintaining a
high standard of health and hygiene. (Turning over approx. £1 Million p.a.).
 Turned around this failing business by enhancing the reputation, service and quality standards.
 Developed the family food franchise to include catering for families and special occasions, the
public bar and live entertainment.
 Decreased all stock losses and reduced almost all cash losses since takeover.
 Constantly achieved annual growth in profit by implementing promotional activities and
encouraging sales productivity from staff. Trained staff to NVQ recognition.
 Decreased all stock losses and reduced all cash losses since takeover.
 Increased repeat business, increased sales through customer loyalty by organising and hosting
promotional nights.
 Controlled staff bonus and incentive system that saved considerable stock losses.
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PROFESSIONAL EXPERIENCE AND ACHIEVEMENTS (CONTINUED)

GENERAL MANAGER Oct 03 – Aug 04

The Hendny Swan, Devon
A large adult dining restaurant and bar (200 covers) with a split of 70/30 food/liquor and an annual
budget in excess of £1 Million.
 Quickly re-enhanced the unit’s reputation within the local area.
 Improved food quality and service standards.
 Evaluated training programmes for staff such as customer service and salesmanship.
 Delivered new training solutions that met the needs of the business and the people.
 Follow-up concluded, improved budgets, increased profits and improved staff morale.

Scottish & Newcastle Retail

GENERAL MANAGER AND LICENSEE Aug 00 – Sep 03

The Heathmore Park, Premier Lodge and Denespreads ~ Restaurant, Leicester (Apr 03 – Oct 03)
Responsible for managing this large family dining establishment with a 72-bedroom Premier Lodge
with an annual turnover in excess of £ 1.8 Million and over 60 staff.
 Gained a 95% increase after 3 only weeks on the EHO report (47% on appointment).
 Increased Mystery Guest scores - 96% for restaurant and bar, 95% for Premier Lodge.
 Greatly enhanced the unit’s reputation as a business and family venue.
 Optimized food and liquor stock and significantly reduced wastage.
 Developed general improvements in customer service, food and staff morale.
 Wrote customer service training manual.

The Ferriesboot Inn, Nottingham (Jan 01 - Apr 03)

Responsible for this large family restaurant with an annual turnover in excess of £1 Million.
 Achieved business growth and increased year-on-year sales by 15% at Ferry Boat Inn, thereafter 5%
sales growth year-on-year and 15% on trading profit growth.

The Redbird Hotel, Glasgow (Jul 00 – Jan 01)

 Managed this hotel during a very difficult and stressful period when the hotel was put up for sale.
 Maintained an extremely low staff turnover.
 Planned large functions including weddings for up to 200 guests.

PERSONAL

Interests and Pastimes: Golf, ice Hockey, Football and Motor Sports.
Mobility: Full clean driving licence
Born: 1973.
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