FORMAT OF CUSTOMER SURVEY REPORT SURVEY ON PROJECT OF GENERAL INSURANCE NAME:CONTACT NO:1. Do you have any insurance policy?

a. Yes b. No 2. Which insurance policy do you have? a. Motor Insurance b. Health Insurance c. Others 3. Features of the insurance policy that attracted you? a. Larger risk coverage b. Low premium c. Easy access to agent 4. How did you get this policy? a. Company/ Agent approached me b. I approached the company/ agent 5. Are you aware of the different types of General Insurance policy available in the market? a. Yes b. No

6. In your opinion what are the drawbacks of General Insurance policies? a. Inefficient services b. Lack of awareness c. Both 7. Do you think that the private sector General Insurance Companies better than public sector ones? a. Yes b. No 8. Do you think awareness about General Insurance is lacking. a. Yes b. No

COMMENT:-__________________________________________________________

PROJECT GUIDE: PROF.

SURVEY CONDUCTED BY:

T.Y.B.COM (B & I)

SURVEY REPORT Data Analysis & Interpretation To know customer view about General Insurance, I have done survey of 10 people and asked them certain set of Question. 1. When survey respondents were asked, Do they have any Insurance Policy?

100 90 80 70

PERCENTAGE

60 50 40 30 20 10 0 YES NO 20% 80%

INSURANCE POLICY

INTERPRETATION This bar diagram shows how many people are having Insurance Policy. 80% of the people are having Insurance Policy whereas 20% of the people dont have an Insurance Policy.

2. When survey respondent were asked, Which insurance policy do they have?

TYPES OF INSURANCE POLICY

12.5 % 50 %

MOTOR HEALTH OTHERS

37.5 %

INTERPRETATION This pie diagram shows which all Insurance Policy the people are having. 50% people are having motor insurance policy. 37.5% people are having health insurance policy. 12.5% people are having other insurance policies.

3. When survey respondent were asked, What were the features of the insurance policy that attracted them?

FEATURES OF INSURANCE POLICY

12.5 % 25 %

LARGER RISK COVERAGE 62.5% LOW PREMIUM EASY ACCESS TO AGENT

INTERPRETATION This pie diagram shows the feature of policy that attracted people. 62.5% said larger risk coverage. 25% said low premium. 12.5% said easy access to agent.

4. When survey respondent were asked, How did they get this policy?

100 90 80 70 PERCENTAGE 60 50 40 30 20 10 0 CUSTOMER APPROACHED COMPANY/ AGENT COMPANU/ AGENT APPROACHED CUSTOMER 25 %

75 %

BUYING PROCESS

INTERPRETATION This bar diagram shows how the people got the policy 75% said that they approached company/ agent. 25% said that the company/ agent approached them.

5. When survey respondent were asked, Are they aware of the other types of insurance policies available in the market?

100 90 80
PERCENTAGE

70 60 50 40 30 20 10 0 YES NO 60% 40%

AWARENESS ABOUT OTHER POLICIES

INTERPRETATION This bar diagram shows the awareness of people about other insurance policies. 60% of the people are aware about other insurance policies. 40% of the people are not aware about other insurance policies.

6. When survey respondent were asked, In their opinion, what are the drawbacks of General Insurance Service?

DRAWBACKS

10 % 20 % LACK OF AWARENESS

70 %

INEFFICIENT SERVICES BOTH

INTERPRETATION This pie diagram shows peoples opinion about drawbacks of general insurance services 70% people said Lack of Awareness. 20% people said Inefficient Services. 10% people said Both.

7. When survey respondent were asked, Do they think that the private sector general insurance companies are better than the public sector ones?

100

90
80
PERCENTAGE

70 60 50

40
30 60% 20 40% 10 0 YES NO

VIEW

INTERPRETATION According to this bar diagram, 60% said that private sector general insurance companies are better than public sector one. 40% said that private sector general insurance companies are no better than public sector one.

8. When survey respondent were asked, Do they think that the awareness about general insurance is lacking?

100 90 80 70 PERCENTAGE 60 50 40 70 % 30 20 30 % 10 0 YES NO

LACK OF AWARENESS

INTERPRETATION According to this bar diagram, 70% people are aware about general insurance. 30% people are not aware about general insurance.