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CV Ivor Gooden
Address Line 1
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Postcode
AREAS OF EXPERTISE
.. Business development .. Account management .. Office administration
. Quality Assurance
. Team leadership
. Auditing
. Cost control
CRM . Manpower planning
TQM . Writing plans / reports
SLAs
PROFESSIONAL DEVELOPMENT
NVQ3 Management 2004
QMS Internal Auditing ISO QAR 9001:2000 2003
Computer literacy Powerpoint and Word 2003
. IT industries.
Steered the introduction of new business from an administrative viewpoint to the development of new
. Maintained ISO 9001-2000 quality manual and conducted Internal Audits for MLA.
Conducted inductions/training for new members of staff.
MLA delivers independent, high quality medico legal evidence for those with personal injuries, working
within the code of Best Practice on Rehabilitation in personal injury claims and is therefore totally
separate from the claims process. MLA has ISO 9001 accreditation, with a Total Quality Management
approach that is independently verified and audited. Service Level Agreements strengthen relationships
with their medical experts and so genuine outsourcing benefits can be passed over to customers and
clients.
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.. Medex database.
Maintained and kept the Medex database updated.
Recruited medical experts in various geographical locations for solicitors or for Medical Legal
.. Appointments.
Formed and maintained relationships with all medical experts.
. Ensured all supplier agreements have been sent to newly recruited experts.
Ensured all newly recruited experts are added on to Medex database and are graded accordingly and to
keep management informed on a monthly basis of the newly recruited experts.
.. As Postal Leader:
Recorded and delivered GP records for clients, copied and checked and sent out within 48 hours.
. from solicitors.
Dealt with technical issues from the team as well as complaints. Suggested areas for improvement to
Personal:
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