Questionnaire

A comparative study on customer satisfaction level amongst idea & reliance mobile user in Raipur.
We are the student of MBA 2nd semester of Shri Shankaracharya Institute of Professional Management and Technology Raipur, doing a research on A comparative study on customer satisfaction level amongst idea & reliance mobile user in Raipur. The data collected would be confidential and will not be shared with anyone. Kindly help us in completing the research.

Part one: Demographic profile.

Please mark (
1. 2. Name: Age: Upto25 years ( 3. Gender: Male ( ) 4. Education level: High school ( ) 5. Occupation: Student ( 6. ) Service ( ) Businessman ( ) Others ( ) under graduate ( ) Post graduate ( ) others ( ) Female ( ) ) 26-35 years ( ) 36-45 years ( ) 46 years and above ( )

) your responses to the following.

Which cell phones service you are using: Idea ( ) reliance ( )

Part two: - Customer opinion.

7. Which category of service you are using: Prepaid ( ) 8. Postpaid ( )

What amount of money you spend per month: Up to 500 ( ) Rs. 501-1000 ( ) Rs.1001-2000 ( ) above Rs.2000 ( )

9.

How much time is taken by your service provider to activate sim: Same day ( ) Next day ( ) 2-3 days ( ) More than 3 days ( )

10.

To what extent you are satisfied with Current Tariff of your service provider: Very satisfied ( ) Satisfied ( ) Neutral ( ) Dissatisfied ( ) Highly Dissatisfied ( )

11.

To what extent you are satisfied with Network Quality of your service provider: Very satisfied ( ) Satisfied ( ) Neutral ( ) Dissatisfied ( ) Highly Dissatisfied ( )

12.

To what extent you are satisfied with SMS Facility of your service provider: Very satisfied ( ) Satisfied ( ) Neutral ( ) Dissatisfied ( ) Highly Dissatisfied ( )

13.

To what extent you are satisfied with Roaming Facility of your service provider: Very satisfied ( ) Satisfied ( ) Neutral ( ) Dissatisfied ( ) Highly Dissatisfied ( )

14.

To what extent you are satisfied with Voice mail service of your service provider: Very satisfied ( ) Satisfied ( ) Neutral ( ) Dissatisfied ( ) Highly Dissatisfied ( )

15.

To what extent you are satisfied with Mobile banking of your service provider: Very satisfied ( ) Satisfied ( ) Neutral ( ) Dissatisfied ( ) Highly Dissatisfied ( )

16.

To what extent you are satisfied with Value Added Services like GPRS, MMS, E-MAIL, Chatting, Fax etc of your cell operator: Very satisfied ( ) Satisfied ( ) Neutral ( ) Dissatisfied ( ) Highly Dissatisfied ( )

17.

To what extent you are satisfied with billing procedure of your service provider: Very satisfied ( ) Satisfied ( ) Neutral ( ) Dissatisfied ( ) Highly Dissatisfied ( )

18.

To what extent you are satisfied with Customer Care Service of your service provider: Very satisfied ( ) Satisfied ( ) Neutral ( ) Dissatisfied ( ) Highly Dissatisfied ( )

19.

Are you planning to Shift to other service Provider in near future: Yes ( ) No ( )

20.

Are you going to recommend your telecom service Provider to other: Yes ( ) No ( )

21.

Any Suggestion to Service provider:

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