Christopher Coln

cbriancol@gmail.com

Bright and experienced administrative professional with a history of effectively juggling multiple roles while maintaining a solid track record of hard work and a positive attitude Training and Experience: NU Kronos Time Entry System, IBUYNU purchasing and FASIS Self-Service and Maintenance Administration programs Microsoft Word, Excel, Outlook, Adobe Acrobat, PowerPoint, Access, QuickBooks, Yardi Property Management Software Ability to type 65 wpm, fluent in English and Spanish both written and verbal AA Degree from Miami-Dade Community College Volunteer at PAWS Chicago Northwestern University Residential Services Coordinator (February 2012 - Present) Proactive support to the Director of Residential Services by anticipating the needs of students and faculty while delegating responsibility among our staff to ensure rapid and effective resolution to all issues and concerns as well as thoroughly outlining our schedule for each academic year and summer term in order to accommodate all events, changes, moves and projects. Diligent resolution of all issues concerning student living conditions ranging from room and key assignment, maintenance requests, following safety and security protocol Thorough and detail oriented administration and review of weekly pay-roll for a staff of 50 while tracking and allotting use of paid time off, benefits training and orientation for all new hires as well as coordinating staff events and planning all of the Associate Directors engagements and travel itinerary Kass Management Services - Administrative Assistant/Senior Bookkeeper (May 2007 January 2012) Successfully multi-task multiple roles such as bookkeeping, payroll, collections, reception, taking upwards of 300 calls per day and answering customer inquiries, customer service & inventory/stockroom and mailroom on a daily basis, posting receivables for 50 rental properties, each property contained 40 or more units. Updating customer accounts and assisting with evictions Optimize corporate event-planning for company promotions Advanced training, new hire orientation, mail sorting and distribution of rental payments for 600 multi-unit buildings, filing, data entry techniques Powervoice Communications -Help Desk Associate/ Senior Operator (January 2002 - December 2006) Analytical and diligent resolution of help desk inquiries, walking clients through our software usage. I assisted about 45-50 clients per shift depending on the length and nature of the call.

 Efficiently provide customer service and sales support Detailed audits of quality control log and performance reviews Diplomatic supervision of 6 junior operators and quality assurance coaching Sun Surveys - Quality Assurance Monitor (April 2000 - January 2002) Precision based quality control review of real time customer service interactions for 60 operators Objective processing of QA reports, assist in disciplinary conferences, probationary training Create and implement quality assurance protocol and standards to cultivate employee potential and morale For further information and to discuss employment opportunities, please contact me using the information provided Contact Information: (786) 334-7681 4857 N Seeley Ave Unit G Chicago, IL 60625 cbriancol@gmail.com