I. II.

TRAINING JASON FOR PROMOTION VIEWPOINT from the Given Data: COMPANY - a large domestic and imported car dealership

HENRY CRUZ - supervisor of auto repair department - will be promoted to be vice president - will select the capable successor to his position JASON LIM lead mechanic of the company for more than years reliable employee friendly helpful in training other mechanics (employee) willing to accept new responsibilities hardworking goal accomplisher has many good leadership qualities - has also weaknesses that need to be strengthened - became the OIC of the auto repair department - nervous and high-strung (tense) - had a difficult time scheduling his employees in finishing the task - under stress (feeling worried and tense) - poorly and vented his unreasonable frustration on employees and customers - considers his opinion as final and binding

GARY

III.

TIME CONTEXT/TIME PRESENTATION Recently Henry Cruz is the supervisor of the auto repair department of a large domestic and imported car dealership and soon will be promoted as the vice president of the company and he is tasked to select and prepare his successor to take over his current supervisory position. Fortunately he feels that Jason, the lead mechanic will be capable to the position for he has the potential, good qualities, knowledge, attitude and ability to become a good leader. On the other hand, Jason has also some negative qualities that need to be developed. For an instance he has been in-charge in the past when Henry was on vacation and he was nervous and high-strung, the department got troubled in meeting the deadline. Jason experienced difficulty in time management with the employees. During this time, Gary handled the situation under stress, he blamed the employees and even the customers. So he is opted on his own decision, being an autocrat.

IV.

CENTRAL PROBLEM 1) How should Henry go about developing Jasons good qualities and aiding Gary in correcting his poor ones?

Henry should train Jason to improve and develop his abilities and the good qualities of being a good leader on how to handle situation and to be more effective and systematic management figure. Jason must learn management process: planning, organizing, leading and controlling the efforts of working with other people to accomplish organizational goals. Henry should teach Jason the types of roles of the manager, the skills of a manager, Taylors scientific management approach, Fayols fourteen (14) principles of management; division of work; authority and responsibility; discipline, unity of command, unity of direction; subordination of individual to general interest; remuneration; centralization; scalar chain; order; equity; stability of tenure; initiative and esprit de corps. Henry should be a mentor to Jason, in terms of job mentoring it involves providing an employee with an experienced coach to oversee the employees learning experience. This method is good for high-level position like Henry, as more tenured employees are promoted and serves as mentor or coaches to upcoming employees filing up their position and this is advantageous to Jason for the one-on-one nature of training. Henry as the mentor and Jason as the mentee pairing will be a good fit. Jason should be trained by Henry the managerial way by letting Jason to go on the JOB TRAINING and hands on with the different sections workplace of the auto repair department with a time frame and have a rapport to other employees and lead each sections simultaneously and working by multitasking. With regards to Gary, Henry should guide him the ethical behavior in the workplace to have a right conduct and good manners by reproaching him. 2) What training aids or techniques might Henry use in developing Jasons leadership ability?

There are several types of employee training programs that Henry can apply to develop Jasons leadership ability. Each type of training targets a different facet of an organization's overall culture and performance. Employees may receive one or several of the following trainings: 1. Basic literacy training involves teaching employees things like reading, writing and problem-solving skills. Once trained, employees will have a higher skill set, work in teams, problem-solve and make decisions. 2. Interpersonal skills training teaches employees how to maintain positive relationships, better communicate, resolve conflicts and build trust. Once trained, employees will be able to influence others and have a much stronger company commitment. 3. Technology training teaches employees how to use computer software and hardware required for the job. Once trained, employees will demonstrate higher work performance and possess more confidence.

4. Problem-solving training teaches employees how to analyze problems and make decisions. Once trained, employees will be able to offer creative solutions and collaborate more productively. 5. Diversity or sensitivity training teaches employees how to deal with people of different races, ethnic backgrounds, genders, sexual preferences or disabilities. Once trained, employees will feel a higher morale, turnover will be lower and harassment will decrease. 6. Stress Management Training 7. 8. 9. Leadership Training Managerial Training Personality Development Training

3) Give reasons why certain techniques might be best to develop certain leadership qualities. To develop a strong personality To be a good/wise decision maker To be confident in dealing with certain situations that arises To be a good motivator with subordinates in accomplishing tasks A good leader will be a law abiding citizen In order to handle your staff or subordinates in a right way To be a good manager To be a responsible person To be able to communicate or deal with employees and clients To have a good relationship with employees and partners and to Customers/clients To improve self confidence To be a good example to others To spread humanity To develop ethical behaviour and social responsibility

A) OBJECTIVE In this case the main objective is training Jason for promotion. How to help Jason improves and strengthens his weaknesses. Developing and motivating him the good qualities of a leader. B) AREA OF CONSIDERATION Based on the given data (part II) we have to consider that Jason possesses the qualities that he can be good a leader and a capable and competent successor of Henry. Despite of his weakness of being nervous, this nervousnes can be totally erased and change to an improving and being a good and effective leader. First of all Jason is in the good hands of Henry, as the promotional candidate for the vice president from the position of

department supervisor. Jason will possess the qualities of Henry as a good leader and as his mentor if he will follow the footsteps of Henry. On the other hand if Jason will be trained properly as discussed on part IV, he will improved a lot of additional points for being the new supervisor of their department. V. PLAN OF ACTION Henry Cruz can talk to Jason Lim and tell him that he believes that he is the right person for the job. He must show that he is willing to support him and will help him get the position. But it must be explained to him also that he has weaknesses that needs to overcome. Then, encourage him to attend seminars for his improvement, so that he can prove to the company that he has the good qualities of an effective leader. Here are some of the seminars/training programs we suggest that can help Jason overcome his weaknesses. PLAN Plan 1. Emotional Intelligence: Achieving Leadership Success Seminar. In this seminar, he will learn the importance of emotional intelligence and why it matters in the workplace. Applying emotional intelligence to motivate and engage teams, foster cooperative working relationships, and improve your overall effectiveness will also be learned in this seminar. ADVANTAGES Jason will learn how to: a. Leverage Emotional Intelligence (EI) to improve his effectiveness as a leader. b. Identify the core competencies of EI. c. Gain an honest and accurate awareness of his EI strengths and weaknesses. d. He will achieve greater personal effectiveness through self-management tools and techniques. e. Improve team performance through EI. DISADVANTAGES Disadvantages are the same to all the options. They are: a. To his co-workers, this might lead to an impression of favouritism. This may take Jason into pressure. It requires time, which can affect Jasons performance. Can the position wait until he finishes the training program/s?

b.

c.

d.

Plan 2: Personality Development Seminar. Cultivate your assets and make them work to your advantage. This is a confidence-building workshop covering the salient components of personality, including appearance skills, verbal communication skills, and self-help techniques towards effective interactive skills.

a. Jason will gain selfconfidence and self-esteem. b. Improvements on his personality towards his work will be achieved.

Plan 3. Stress Management Seminar. It is a wide spectrum of techniques aimed at controlling a person's level of stress usually for the purpose of improving everyday functioning. Plan 4. One-on-one training. This is a strategy where Henry can share his own knowledge and skills on handling the position.

a. Jason can learn how to overcome stress. b. He will learn to handle pressures at his workplace.

a. Problems that actually arise in his team may be specifically addressed. b. Henry can prove which way of handling the position is better and effective. c. This is teaching through experience.

Since, Henry will be hands-on to Jason; this also requires his time and effort.

VI.

RECOMMENDATION We would suggest, Henry should start training or educating Jason step by step while he is waiting for the proper promotion and transition as the vice president of the car dealership company. So Henry can better trained Jason before his promotion will take effect.

Consultants:
ALFREDO I. CUELLO, JR. MARIA FLOREENCE L. MENDOZA ALONA M. RAGO ANDREW L. SERRANO MARIA CRISTINA R. SOBREVIAS

(Group 2 - PLM BATCH 3)