Laura K.

Nohl
142 Albany Road
Athens, Ohio 45701
740-592-1640
laurienohl@yahoo.com

Objective

I’m seeking a position to utilize my extensive background in Customer Service,

Clerical, and related administrative duties.

Experience

March 1998 – July 2008 AultCare Insurance Canton Ohio

August 2005 – July 2008 COBRA Administrator for 120 AultCare client
companies

o Sent time sensitive documents to terminated employees such as

COBRA information, COBRA Rights according to the Ohio
Department of Labor, and Rate change letters
o Enroll COBRA participants, send payment booklets, enter
payments, and keep track of over 200 COBRA participants
o Worked closely with the finance department in regards to
payments and invoicing to the companies
o Worked closely with the companies keeping them informed of the
participants and payments
o Maintained the Member Services Representative duties for
AultCare’s second to the largest client along with the COBRA
Administrator duties.

January 2001 – July 2005 Senior Member Services Representative

o Enter new employer/employee information

o Order ID Cards for newly insured employees
o Work closely with the companies to keep them compliant with the
laws and guidelines for Insurance purposes
o Assist other departments in resolving issues such as
Marketing/Sales, Technical Support, Finance, and Claims
o Mentor and train new employees

March 1998 - December 2000 Senior Customer Service Representative

o Answer incoming telephone calls (10 to 12 per hour) Research and

follow up on customer requests regarding EOB’s and EOMB’s.
Data entered Medical Claims
o Assist walk in customers with Claim and Benefit questions
o Enter all call information into the computer system in order to
track calls
o Liaison between AultCare, medical providers, enrollees, and the
companies utilizing AultCare for their benefits
March 1995 – March 1998 Stark Federal Credit Union Canton Ohio

Loan Coordinator
o Interviewed prospective borrowers
o Gathered information for Underwriting to help with the decision
making process
o Scheduled loan closings
o Performed loan closings

August 1980 – May 1993 Charter One Bank Canton Ohio

Tax/Insurance Clerk – Mortgage Department

Teller Supervisor
New Account Representative
Teller

Education

Canton South Vocational High School – Graduated 1977

References

Deborah Snyder – Project Manager

AultCare
2600 6th St SW
Canton OH 44710
330-363-6360

Holly Rhodes – Member Services Manager

AultCare
2600 6th St SW
Canton OH 44710
330-363-6360

Cyndi Brown – Project Coordinator

AultCare
2600 6th St SW
Canton OH 44710
330-363-6360

Michele Page – Group Account Coordinator

AultCare
2600 6th St SW
Canton OH 44710
330-363-6360